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KVH Industries KVH TracVision manual

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Table of contents for the manual

  • Page 1

    [...]

  • Page 2

    Installation 54-0239 Rev . A T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. • Provides excellent satellite TV reception while driving along the open road. • Antenna tracks the DIRECTV 101W satellite, which is located in the southern sky . • System[...]

  • Page 3

    Installation 54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. • T wo people are required to lift the antenna. Do not try to install the antenna by yourself. • Remove the shipping restraints from underneath, as shown in the photos abov[...]

  • Page 4

    Installation 54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. • Position the roof rack crossbars 35 1 / 2 " apart, measured center-to- center . • At least 1" clearance is required between the underside of the antenna and the roof. T [...]

  • Page 5

    Installation 54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. • KVH’ s roof-mount kit is designed only for flat metal roofs up to 3 / 16 " thick. • Install a jack nut in all eight 7 / 16 " mounting holes. Ensure the jac[...]

  • Page 6

    Installation 54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. • KVH’ s Hummer kit is designed only for standard 2"-thick Hummer roof rack crossbars. • Position the roof rack crossbars 39 1 / 2 " apart, measured center-to- center . • Cut?[...]

  • Page 7

    A ugat T ool Installation 54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. • If you must cut the antenna cable, terminate the cable with the supplied Snap-N-Seal ® F-connector . Low-quality connectors will degrade system performance. • Always use a[...]

  • Page 8

    Installation 54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. Before you start: • Before connecting the power cable, remove the key from the ignition and remove the negative lead from the vehicle battery . Connecting the receiver power cable’ s red (posit[...]

  • Page 9

    Installation 54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. Do not connect the receiver directly to the vehicle’ s batter y without following these additional steps: • Install a protective fuse (6 amps) within 18" of the battery . • Install a relay , switched?[...]

  • Page 10

    Installation 54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. 9 Y ou af fixed the antenna serial number label to the red Activation Card. 9 Y ou verified the roof rack crossbars are securely fastened to the vehicle and are sturdy enoug[...]

  • Page 11

    PLEASE NOTE! If the T racV ision system was left on when the vehicle was last turned of f, T racVisionwill automatically turn on when you start up the vehicle. DO NOT DO ANYTHING! W ait 30-60 seconds for the Program Guide to load and you are rea[...]

  • Page 12

    54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. 6. If Message 1 does not appear after 30 seconds , press the remote control’ s SA T button. Then press the POWER button. The receiver beeps twice. Do not move the vehicle for 20 [...]

  • Page 13

    54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. Activating a Receiver • Before the customer can start enjoying satellite TV , he/she must activate the receiver (after the system has been installed) . • Don’t forget to give the customer?[...]

  • Page 14

    54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. • Don’t forget to give the customer the Activation Card! The customer must call KVH at 1-866-551-8004 to activate. • Make sure the customer understands how to use the remote control a[...]

  • Page 15

    54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. DO... • DO remove all wire shipping restraints from underneath the antenna. • DO get another person’ s help to lift the antenna. • DO install all three T ORX screws at each mounting[...]

  • Page 16

    54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. DO NOT ... • DO NOT mount the antenna to a sloped surface. • DO NOT tilt the antenna greater than 45° once the restraints are removed. • DO NOT paint the antenna. • DO NOT use KVH’ s roof[...]

  • Page 17

    54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. DO... • DO install the receiver in a dry , well-ventilated area away from any heat sources. • DO allow at least 2 inches of empty space around the receiver for ventilation. • DO place[...]

  • Page 18

    54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. DO... • DO terminate the antenna cable with the supplied Snap-N-Seal F-connector . • DO use an Augat tool to install F-connectors. • DO check the integrity of the F-connectors. Resistance?[...]

  • Page 19

    54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. DO NOT ... • DO NOT route the antenna cable where it may become chafed. • DO NOT disconnect the two short cables that connect from one jack to another on the receiver ’s rear panel.?[...]

  • Page 20

    54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. DO... • DO remove the key from the ignition and remove the negative lead from the vehicle’ s battery before connecting the receiver power cable. • DO connect the receiver power cable?[...]

  • Page 21

    54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. DO... • DO teach your customer how to operate the remote control. For example, tell the customer to press the HUGHES button to turn the backlight on for nighttime operation. • DO give?[...]

  • Page 22

    54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. DO... • DO call KVH T echnical Support at 1-401-847-3327 (press 3, 5, then 1 to skip the recording) or e-mail at techs@kvh.com if you need assistance when installing or servicing the T racV [...]

  • Page 23

    54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. • For complete troubleshooting information, refer to Section 10 of the TracVision A5 User’s Guide and the flowcharts on the following pages. T roubleshooting Effective April 2004 Subject to change without n[...]

  • Page 24

    54-0239 T racVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved. The following pages provide step-by-step flowcharts for troubleshooting the problems noted below: • Picture freeze frames or pixels • Receiver locks up after guide download completes • Receiver turning on/of f without?[...]

  • Page 25

    TracVision A5 Troubleshooting F l owc har t Symptom: Picture freeze frames or pixels F reez e fram es or pixels Che c k for block age ( t rees, rain, dew, e t c . ) Bloc kage fo und? Pro b lem sol v ed? Fittings OK ? Pro b lem sol v ed? Clea r bl oc kag e Check fit t in gs on ante nna c ab l e (RG6) Correct f i t ti n g pro bl em Ye s Ye s No No Ye[...]

  • Page 26

    TracVision A5 Troubleshooting F l owc har t Symptom: Receiver locks up after guide download compl e te s Remove po w er fr om t h e receiver for 10 sec on ds, b y either turning off t h e r ecei ver front panel switch or t ur ni ng off th e vehi c le Guide l oa ds an d video is di sp layed ? Cal l KVH Ye s No Restor e pow er t o the rec ei ver Done[...]

  • Page 27

    TracVision A5 Troubleshooting F l owc har t Symptom: Receiver turning on/off without user a ct io n Rece iv er i s turning on an d off wi t hou t user act i on Is power sup p ly t o t he receiver c onsi st ent l y between 9 an d 1 6 V DC ? No Ye s Check pow er connec t ion s an d the in-l i ne fu se Pro b lem fo und? Ye s No Cal l KVH Correct t he [...]

  • Page 28

    TracVision A5 Troubleshooting F l owc har t Symptom: Program Guide doesn't l oa d and/or only odd transponders are OK Progra m G u id e does n' t l oad and/or onl y odd tr a nsponde rs ar e OK Is the rec ei ver set to "stack ed L NB " ? No Ye s Check fo r t hi rd party spl it t ers, amps, et c. Pro b lem fo und? Ye s No Done Gui[...]

  • Page 29

    TracVision A5 Troubleshooting F l owc har t Symptom: Remote control works intermittently or no t at a l l Rem ot e contro l w or ks intermitten tl y or not at all Pro b lem sol v ed? Done Ye s No Pro b lem sol v ed? Ye s No Mak e s ur e th e receiver i s t u rn ed on (you h ea r d t w o be eps upo n powe r- up) Pro b lem sol v ed? Done Ye s Done Ca[...]

  • Page 30

    Prob l em found ? TracVision A5 Troubleshooting Fl owc ha rt Symptom: No picture and no DIRECTV b an n er No picture & no DIREC T V banner display e d on monitor Turn on the monitors and /o r reconnect ca bles Are monitors on, and ar e audio/vide o c a bl es connected O K? Prob l em solv ed? Is the correct video setting selected on th e monitor[...]

  • Page 31

    TracVision A5 Troubleshooting Fl owc ha rt Symptom: No picture but DIRECTV banner di sp l ayed No pictu r e but DIRECTV banner disp la yed At Signal Quality Menu , i s signal level above 50 for transponders 19 & 22? Is an error mes s age displayed on t h e monitor? Is it raining; is there dew on the d om e? No Yes No Call DIRECTV t o reacti vat[...]

  • Page 32

    TracVision A5 Troubleshooting Fl owc ha rt Symptom: Antenna is n o i sy Antenna is making a "whirring " sound Yes Check fo r bloc k age No Antenna is vibra t in g excess i vel y, thumping, clicking, or making a grin d in g noise Is the vehi cl e stationary or movin g? While you hear the noise , i s the antenna searching o r do you have a [...]