English dropdown-ico

Lava Computer HQ-ST Link manual

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34

Go to page of

Similar user manuals

A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of Lava Computer HQ-ST Link, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Lava Computer HQ-ST Link one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of Lava Computer HQ-ST Link. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of Lava Computer HQ-ST Link should contain:
- informations concerning technical data of Lava Computer HQ-ST Link
- name of the manufacturer and a year of construction of the Lava Computer HQ-ST Link item
- rules of operation, control and maintenance of the Lava Computer HQ-ST Link item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Lava Computer HQ-ST Link alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Lava Computer HQ-ST Link, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Lava Computer service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Lava Computer HQ-ST Link.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Lava Computer HQ-ST Link item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    LA V A HQ-ST Link S y stem Manual Rev . A00[...]

  • Page 2

    Rev . A00 HQ-ST Syst em Manual P age i T able of C ontents Introduction 1 System Design 1 Theory of Operation of the LAVA HQ-ST Link 1 Primary Hardware Component s of the HQ-ST System 2 ST Plus 2 HQ Plus 3 Secondary Hardware Componen ts of the HQ -ST System 4 HQ Remote Console 4 HQ Remote Poller 4 Software Components of th e HQ-ST Link System 5 HQ [...]

  • Page 3

    Rev . A00 H Q-ST System Manu al Page 1 of 32 Introduction Syst em De s ig n The LA V A HQ-ST Link consists of ST Plus devices installed at each store. The ST Plus devices communicate with an assigned and dedicated HQ-Plus device at th e head office. T he ST Plus devices are attached to the cash register(s) in each store, and t o the store's In[...]

  • Page 4

    Rev . A00 H Q-ST System Manu al Page 2 of 32 Primary Hardware C omponents of the HQ-ST Sy stem The ST Plus and HQ Plus are the t wo essential hardware co mponents in an HQ-ST Link . ST Plus devices, attached to ECRs in stores, connect to t heir assigned HQ Plus device located at a head office. ST Plus The ST Plus is a device operates as a TCP/IP Ra[...]

  • Page 5

    Rev . A00 H Q-ST System Manu al Page 3 of 32 F igure 4: ST Plus: rear connections HQ Plus The HQ Plus operates as a T CP/IP R aw Ser ver , with a known IP :Port address. The HQ Plus is int ended to provide a head- office serial-to-Etherenet interface for a polling application to access remotely located device t o be polled. The HQ Plus pr ovides a [...]

  • Page 6

    Rev . A00 H Q-ST System Manu al Page 4 of 32 Secondar y Hardware C omponents of the HQ-ST System The HQ Remote Console and HQ Remote Poller provide the capability to locate a parallel "HQ site" which can be readily re-located. T he HQ Remote Console an d the HQ Remote Poller can be deployed as standalone devices, at the same or at separat[...]

  • Page 7

    Rev . A00 H Q-ST System Manu al Page 5 of 32 Soft ware C omponents of the HQ-ST Link Sy stem While not essential to the main task of polling over IP , the following component s supplement the basic HQ-ST Link and and assist installation or are re quired f or device configuration . HQ Basic Soft ware This system management utility , supplied with HQ[...]

  • Page 8

    Rev . A00 H Q-ST System Manu al Page 6 of 32 LA V A HQ Plus Install Equipment N eeded T o set up an HQ Plus for polling you will need: • polling software [not supplied] • LA V A HQ Basic software (See “H Q Basic: Operation ” on page 19.) • LA V A H Q Plus with power supply (do not co nfuse power supply with that of ST Plus) • Windows-ba[...]

  • Page 9

    Rev . A00 H Q-ST System Manu al Page 7 of 32 4. Once connected, double-click on the last entry in the table (the entr y is named “C ONSOLE L OCAL ” and denotes the HQ Plus that is currently connec ted). 5. In the Network Settings screen that appears, enter at leas t the following: the IP address of this HQ Plus (factor y default is 192.168.0. 3[...]

  • Page 10

    Rev . A00 H Q-ST System Manu al Page 8 of 32 6. The default values in the Serial Settings ta b are for display only and cannot be changed. 7. The serial settings in the “Modem Setting s” tab must be set to match those used in the polling generally (that is, those of the ECR, ST Plus, and polling software).[...]

  • Page 11

    Rev . A00 H Q-ST System Manu al Page 9 of 32 8. The modem settings on the right hand side of this tab may not ne ed to be changed, depending on the par ticular modem requirements of the polling software. LA V A sugge sts star ting with them at their default values. 9. Connect the HQ Plus “M odem ” por t to the P C’ s seco nd COM port using th[...]

  • Page 12

    Rev . A00 HQ-ST Syst em Manual P age 10 of 32 Impor tant : The headquar ters site r equires static IP addresses — the HQ LAN IP address must be sta tic, AND the W AN address of the HQ LAN site device must be static. The W AN/Internet IP address must be a known ST A TIC IP address (or an assigned DNS name). Use Int ernet Explorer to access www .wh[...]

  • Page 13

    Rev . A00 HQ-ST Syst em Manual P age 11 of 32 7. Attach the PC that will host the polling software. The serial port of the polling host PC should be connected to the “Modem” port of the HQ Plus. In general, it is most troubl e-free to configure the ser ial por t of the polling host PC to match th e seri al por t of the HQ Pl us, and to en sure [...]

  • Page 14

    Rev . A00 HQ-ST Syst em Manual P age 12 of 32 LA V A ST Plu s Inst all Equipment N eeded T o set up an ST Plus for polling y ou will need: • LA V A ST Plus Configuration Console sof tware • LA V A ST Plus with power supply (do not confuse power supply with that of HQ Plus) • Windows-based PC with 1 available C OM port (1 x DB-9) [not supplied[...]

  • Page 15

    Rev . A00 HQ-ST Syst em Manual P age 13 of 32 4. In the screen that appears, DHCP should be checked on (unless you are manually configuring network settings). 5. The fields “Home IP/Port ” and “Device T el No.” must be completed.[...]

  • Page 16

    Rev . A00 HQ-ST Syst em Manual P age 14 of 32 6. The Identification Key must match that of the HQ Plus to which y ou are conne cting. 7. Set the correct serial por t settings. They should match the settings of the polling softwa re , the ECR's communications port, and the HQ Plus modem por t. 8. Connect the Ethe rnet por t of the ST Plus to th[...]

  • Page 17

    Rev . A00 HQ-ST Syst em Manual P age 15 of 32 RUN. E nter this mode a fter th e ST Plus is set up, to test if it can open a connection to the designat ed "call home" IP:port of an HQ Plus. In this mode th e ST Plus will connec t to the HQ Plus, an d remain connected and fully operating , until the ST Plus is reset or power cycled . After [...]

  • Page 18

    Rev . A00 HQ-ST Syst em Manual P age 16 of 32 ST C onfigura tion Console: Oper ation The ST Configuration C onsole provides a Windows-based inte r face for users to configure the network and ser ial por t settings of an ST Plus device. These settings are required for the operation of the ST Plus in an HQ-ST Link. It also provides an interface for s[...]

  • Page 19

    Rev . A00 HQ-ST Syst em Manual P age 17 of 32 Figur e 9: ST C onfiguration C onsol e: Netw ork configur ation scre en 7. At a mini mum, you will need t o set up the network conn ectivity , the home IP/por t, and the identification key . • LA V A recommends using DHCP at the store, to simplify co nnectivity . If you are configuring the network man[...]

  • Page 20

    Rev . A00 HQ-ST Syst em Manual P age 18 of 32 F igure 10: ST Configur ation C onsole screens: Serial S ettings, Stor e Info , Manager Info Figure 11: ST C onfiguration Console sc reens: T echnical Info , S ecurity Info[...]

  • Page 21

    Rev . A00 HQ-ST Syst em Manual P age 19 of 32 HQ Basic: Operation HQ Basic provides a Windo ws-based inter fac e f or users to c onfigure the netw ork and serial port settings of an HQ Plus device or ST Plus device . These settings ar e required for the operation of the HQ Plus a nd ST Plus in an HQ-ST Link. It also provides an inter face for suppl[...]

  • Page 22

    Rev . A00 HQ-ST Syst em Manual P age 20 of 32 Fi gure 13: HQ Basic: network c o nnec tions, serial port settings F igure 14: HQ Basic: s tore info , manager info Figure 15: HQ Basic: techni cal inf o security info[...]

  • Page 23

    Rev . A00 HQ-ST Syst em Manual P age 21 of 32 APPENDIX A: Installation Checklist This installation checklist will assist inst allers of ST Plus de vices when planning a store installation of an HQ-ST Link. It exists as a PDF on the Installa tion CD, from wh ich it can be printed in any desired quantity . LAVA COMPUTER MFG. INC. 2 VULCAN STREET, TOR[...]

  • Page 24

    Rev . A00 HQ-ST Syst em Manual P age 22 of 32 ST PLUS DEVICE SERIAL INFORMATION (match serial port settings to EC R) Bits per second: o 115200 o 57600 o 38400 (default) o 19200 o 9600 o 4800 o 2400 o 1200 o 300 o 110 Data bi ts: o 8 data bits (default) o 7 data bits Stop bits: o 1 stop bi t (default) o 2 stop bits Parity: o No parity (default) o Ev[...]

  • Page 25

    Rev . A00 HQ-ST Syst em Manual P age 23 of 32 APPENDIX B: V erify Access to the In ternet from the LAN TO V ER IF Y: 1. Connect a P C/laptop to the LAN. 2. Open a connection to www.la valink.com. 3. Open a connection to www.wha tismyip.c om. A W AN (Internet) IP address will be displayed . 4. If this is the HQ LAN site , make a note of this IP addr[...]

  • Page 26

    Rev . A00 HQ-ST Syst em Manual P age 24 of 32 APPENDIX C: Check that the LAN Provid es DHCP Setting C onfigurations to De vic es on th e LAN TO V ER IF Y: 1. On the PC/laptop open a COMMAND LINE box, ie. Start>Run>cmd. 2. Enter the command ipconfig /all parameters will be displa yed. 3. Check if the DHCP is ON/ENABLED or OFF (Static IP se tti[...]

  • Page 27

    Rev . A00 HQ-ST Syst em Manual P age 25 of 32 APPENDIX D: Check that the Selec ted HQ Site has a ST A TIC W AN IP Address Determine if the selected HQ Plus site has a ST A TIC W AN IP address or a register ed DNS na me, that can be used by an Internet user to access devices (HQ Pluses) that are loca ted beh ind the gateway/router at the HQ Pl us si[...]

  • Page 28

    Rev . A00 HQ-ST Syst em Manual P age 26 of 32 APPENDIX E: T est that the HQ Site is Properly Set Up and W orking: HQ Plus Installed 1. Fr om the Inter net, open a TCP/IP connec tion to the two por ts that are associated with the HQ Plus. I f authentication is enabled the TCP/IP connection will be established , and dropped upon a character being sen[...]

  • Page 29

    Rev . A00 HQ-ST Syst em Manual P age 27 of 32 APPENDIX F: T est the End-to-End HQ -ST Link C ommunications: HQ and ST Installed 1. Have the "tel" number of the ST Plus available (for example, 5551 234). 2. Plac e a loopback connector on the serial port of the ST Plus. (Serial port pin 2 is connected to pin 3 on the DB-25F connecto r , and[...]

  • Page 30

    Rev . A00 HQ-ST Syst em Manual P age 28 of 32 APPENDIX G: T roublesho oting Proble m Solution The ST Plus devic e cannot connect to the HQ Plus. At the store location: Ensure power is supplied to the ST Plus. Check that the LAN to which the ST Plus is connected has access to the Inter net. Check that the ST Plus is c onnected to the store ’ s LAN[...]

  • Page 31

    Rev . A00 HQ-ST Syst em Manual P age 29 of 32 At both store and head office locations: IDEALL Y , the serial por ts and soft ware along the en tire polling path fr om ECR or POS station to the head office polling software sho uld be set the same. These include: • any software in the ECR or POS station that permits polling access • the ECR or PO[...]

  • Page 32

    Rev . A00 HQ-ST Syst em Manual P age 30 of 32 APPENDIX H: Master Reset to F ac tory D efaults In the event that the HQ Plus or ST Plus must be reset to the factor y default sett ings, use the fo llowing procedure: 1. With power OFF , remove the cov er (unscrew 4 screws). 2. Properly install a jumper across the pins mark ed J15. On the HQ Plus use t[...]

  • Page 33

    Rev . A00 HQ-ST Syst em Manual P age 31 of 32 APPENDIX I: Installing the HQ Plus on the PC as a ( T API) Modem 1. V erify that a COM:n serial port is available f or th e exclusive use of the modem that is to be installed . 2. Go to the CONTROL P ANEL, and se lect the “Pho ne & Modem” icon. 3. Selec t the “Modems” tab. 4. Press the “ A[...]

  • Page 34

    Rev . A00 HQ-ST Syst em Manual P age 32 of 32 APPENDIX J: Windo ws Installation T ool s for Use with HQ Plus and ST Plus De vic es W eb Page Inter face on HQ Plus and ST Plus Use Windows Internet Explor er (or similar web bro wser) to access the HQ Plus or ST Plus to configure the device for operation. T o use the web page, the user must k now the [...]