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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Lava Computer lava paylink-ip/dial, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Lava Computer lava paylink-ip/dial one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
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First and foremost, an user manual of Lava Computer lava paylink-ip/dial should contain:
- informations concerning technical data of Lava Computer lava paylink-ip/dial
- name of the manufacturer and a year of construction of the Lava Computer lava paylink-ip/dial item
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- safety signs and mark certificates which confirm compatibility with appropriate standards
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Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Lava Computer lava paylink-ip/dial alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Lava Computer lava paylink-ip/dial, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Lava Computer service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Lava Computer lava paylink-ip/dial.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Lava Computer lava paylink-ip/dial item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Rev . B00 ™ LA V A P a yLink-IP/Dial Quick Installation Guide[...]
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Page 2
1 Congratulations on y our purchase of a LA V A Pa yLink-IP/Dial. Pa yLink-IP devices securely connect payment t erminals to payment processors ov er an Ethernet/T CP/IP connection. Any payment terminal that can transmit transaction information ov er a PO TS port can send its information to the The establishes an SSL-secured connection to the payme[...]
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Page 3
Hardwar e Setup 2 1. Connect the power supply to the and t o AC pow er . T he power (red) LED will light t o indicate that the unit is receiving pow er . 2. Connect to the Ethernet RJ-45 jack of the . Attach the other end of the crossover netw ork cable to a host PC directly . Network status is indicated by tw o LEDs on the RJ-45 connector . The le[...]
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Page 4
3 3. Open a web browser t o the IP address of the P ayLink-IP and configure the device as described in the "C onfiguration" section of this manual. 4. After configuring the LA V A Pa yLink-IPDial, attach it to your network and connect a payment terminal to its serial port. Serial por t activity is indicated by two status LEDs per port. Th[...]
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Page 5
4 Configuration consists of the f ollowing: B. Host configuration C. Protocol configur ation D . Passwor d selection E. Upgrading software A. Configuring network settings C onfigura tion A. Configuring netw ork settings Pa yLink-IP devices installed on your netw ork will need unique IP addresses. These are set by using a w eb browser . The factory [...]
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Page 6
5 Click "Configure" if no passwor d has been set, or enter the password for the P ayLink you are configuring , and then click "Configure ." The Configuration menu will open. Opening screen Configur ation Menu[...]
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Page 7
6 Choose the "Configure the LA V A P ayLink-IP on m y network" link. In the configuration screen that appears , enter the network settings you wish for that P ayLink-IP . Once the new values are enter ed and accepted , the PayLink-IP will reboot t o implement the new network settings. Changing the network settings of a P ayLink-IP device [...]
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Page 8
7 Device name IP address Subnet mask Default gatewa y HTTP por t DHCP enabled Use this field to supply a “friendly ” name for the device being configured . The friendly name is optional, and can be chosen to provide a con veniently-r emembered name for the unit. The IP address for the will identify the devic e on the LAN on which it is located.[...]
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Page 9
8 “DHCP enabled” checkbox has been set. The will then act as a DHCP client and obtain its IP address from the DHCP server on its LAN that first leases an IP address to the . Use this dialog box to change the T CP port number assigned to the serial port of the . By default the assigns TCP port 2300 to its serial por t; if another device on the n[...]
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Page 10
9 B . Host configur ation The P ayLink-IP/Dial PO TS port can be configured through a web browser . The settings for the LA V A PayLink-IP/Dial's host c onnection should match the requirements of the hosting server used by the payment terminal. Host Configur ation The Host Side configuration dialog pro vides settings for a P rimary Host, a S e[...]
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Page 11
10 Configuring the connection for SDL C communications consists of supplying basic modem communication parameters. Configuring the connection for asynchronous c ommunications consists of supplying basic modem communication parameters as well as terminal settings that define the data format and message negotiation protocols f or the terminal/server [...]
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Page 12
11 C. Protoc ol configur ation The P ayLink-IP/Dial Host Side C onfiguration screen has options for configuring SDL C or Asynchr onous links, and the related message formatting protoc ols. for a variety of payment processing hosts . Users will need to supply the addressing inf ormation suitable to their specific payment processing hosts . Each host[...]
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Page 13
12 Protocol C onfiguration (ASYNC) Protocol C onfiguration (SDL C)[...]
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Page 14
13 By default, the LA V A P ayLink-IP/Dial's c onnection to the payment processor is set up using an SSL Ver . 3.0 link. Disabling this setting will set data over an unsecured TCP/IP link. By default, two host configurations (primar y and secondary) are configured to the most common settings . These can be changed to suit specific needs, and a[...]
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Page 15
14 E. Upgrading Software New versions of P ayLink-IP software and firmware ma y be found at www .lav alink.com. Passw ord Selection[...]
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Page 16
LA V A C omputer MFG Inc. T oronto , Canada LA V A T echnical Suppor t 9:00 am to 5:30 pm Monday to F r iday (East ern Time) T el: +416 674-5942 F ax: + 416 674-8262 E-mail: tech@lav alink.com Internet: www .lavalink.com This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions: (1) This device may not cau[...]