Lennox Hearth 8560 manual

Model 8560/8660 User Guide[...]

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1 Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most freq uently used telephone and voice mail features for Inter -T el endpoint s. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. P LACING AN I NTERCOM C ALL 1. Dial an exten[...]

2 P LACING A C O NFERENCE C ALL 1. While on the first call, pres s . The call is now on hold. 2. Place an intercom or outside call, then press the flashing button to place the call on hold. (If necessary , rep eat this step to place a third call on hold.) 3. Press the flashing button to join al l of the calls together in the con- ference. NOTE: Con[...]

3 P AGING 1. Lift the handset and press or dial . 2. Dial the desired pa ge zone number (0- 9). 3. After the tone, make your announcem ent and hang up. NOTE: The Page feature is not supported in SIP mode. T RANSFER RING A C ALL TO A N E XTENSION /O UT SIDE N UMBER 1. Press or . 2. Dial the desired exte nsion or telephone nu mber . 3. W ait for an a[...]

4 A CCESSING V OIC E M AIL M ESSAGES 1. Access your mailbox as d escribed on page 3 . 2. If E-Mail Reader is en abled for your mailbox, say “V oice Mail” or press . If E-Mail Reader is not enabled for your mailbox, skip this step. 3. Select one of the following: • Say “New” or press to listen to new messages. • Say “Saved” or press [...]

M ESSAGE O PTIONS * Below is a summary of the options you can use when accessing messages, after playing messages, and when recording voice mail messages. * Message options var y based on media type . F EATURE C ODES * *Some feature cod es may not apply to yo ur endpoint. For a list of fe ature codes specific to your endpoint, consu lt the user gui[...]

R EMOTE F EATURE A CCESS Remote Feature Access allows you to chang e your station password, place your endpoint in Do-Not-Disturb mode, and forward calls from another endpoint or through a special dial-up line. If you do not hear a tone after each step, or if you hear repeating tones, you have made a mistake or the feature is restricted. S tart ove[...]

Notice This Inter-T el ® user guide is released by Inter-T el, Inc. as a guide for end-users. It pro- vides information necessary to use the Mode l 8560 and 8660 IP endpoint. Th e contents of this user guide, which reflect current Inter -T el standards, ar e subject to revision or change without notice. Some features or applications mentioned may [...]

P RODUCT D ISPOSAL I NSTRUCTIONS This symbol indicates that the prod uct is classified as electrical or electronic equipment and should not be disposed of with other com- mercial or household waste at the en d of its working life. For appro- priate disposal a nd recycling instru ctions, co ntact your lo cal recycling authority or Inter- T el provid[...]

iii © Inter-T el, Inc. March 2006 printed in US FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . [...]

iv CONTENTS P AGE MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Setting End point Preferen ces . . . . . . . . . . . . . . . . . . . [...]

1 Inter-T el ® Model 8560/8660 User G uide FINDING Y OUR W AY Finding Y our Way SECTION CONTENTS P AGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Endpoint . . . . . . . . . . . . . . . .[...]

2 Inter-T el ® Model 8560/8660 User Guid e FINDING Y OUR W AY W ELCOME Y our new Model 8560 digital or 8660 IP en dpoint provides access to several features, each of which is described in this guide. The About This Guide section below lists t he different sections in this user guide and describes the type of information you can find there. If you [...]

3 Inter-T el ® Model 8560/8660 User G uide FINDING Y OUR W AY A BOUT Y OUR E ND POINT Y our Model 8560/8660 endpoint has three basic types of buttons in addition to a dis- play and a Message Indicator lamp. • Dialpad buttons: Allow you to enter numbers and letters. • Feature but tons: Provide quick access to various telephone and voice mail fe[...]

4 Inter-T el ® Model 8560/8660 User Guid e FINDING Y OUR W AY Model 8560/8660 Connectors The Model 8560 digital and 8660 IP endpoints have jacks and ports (Model 8660 only) on the back used for various connections. The back of th e Model 8560 has jacks for headset and handset connections only . Because the M odel 8560 is a digital end- point, it d[...]

5 Inter-T el ® Model 8560/8660 User G uide FINDING Y OUR W AY IP End point Exceptions The Model 8660 I P endpoint look s and fu nctions almo st identically to the Model 8560. The only exceptions are: • The Model 8660 has additio nal ports on the back that are used for Internet and power connections (see page 4 ). • The Model 8660 does not supp[...]

6 Inter-T el ® Model 8560/8660 User Guid e FINDING Y OUR W AY Feature Button Functions The feature buttons are designed t o automate some of the commonl y-used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the buttons identified in the preceding table, yo ur endpoint has a Spe- cial b[...]

7 Inter-T el ® Model 8560/8660 User G uide FINDING Y OUR W AY LCD and Menu Buttons In addition to the variou s feature buttons, your endp oint contains a Liquid Crystal Display (LCD) with six different lines. The top two lines show call information and messages; the remaining four lines displa y a menu, which changes according to the feature you a[...]

8 Inter-T el ® Model 8560/8660 User Guid e FINDING Y OUR W AY Message Indicator Lamp The Message Indicator lamp (located at the top, right corner of the endpoint) shows the same indications as th e button. Th e Message Indi cator lamp flashes when- ever there is a waiting message. NOTE: By default, the message lamp is programmed to light when you [...]

9 Inter-T el ® Model 8560/8660 User G uide FINDING Y OUR W AY A BOUT V OI CE M AIL V oice mail is an application that is part of the Inter-T e l voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. T o use voice mail fe atures, each user (or sub- scriber)[...]

10 Inter-T el ® Model 8560/8660 User Guid e FINDING Y OUR W AY The instructions f or many voice mail task s are identical for st andard voice mailbox and advanced mailbox users. The instructions for the following common mailb ox tasks are included in the Getting S tarted and Moving On sections of this guide: • Initializing your mail box (see pag[...]

11 Inter-T el ® Model 8560/8660 User G uide FINDING Y OUR W AY Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messaging system that uses industry-stan- dard protocols for co mmunication and m essaging. EM unifies co mmunication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM sy[...]

12 Inter-T el ® Model 8560/8660 User Guid e FINDING Y OUR W AY Automatic S peech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels. When ASR is enabled for your mailbox, you can issue sp oken commands [...]

13 Inter-T el ® Model 8560/8660 User G uide FINDING Y OUR W AY W HAT Y OU S EE AND H EAR As you can see, your Model 8560 and 8660 IP endpoints and telephone system come equipped with many features. T o help you understand what everything means, it is recommended that you read the following information befor e you use your endpoint: • Y our telep[...]

14 Inter-T el ® Model 8560/8660 User Guid e FINDING Y OUR W AY S OF TWARE C OMP ATIBILITY Depending upon which software version your telephone system is using, some of the features included in this guide may not be available for your endpoint. Check with your system administrato r to see which software version your telephon e system cur- rently us[...]

15 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Adjusting Your Endpoint’s Viewing Angle . . . . . . . . . . . . . . . . 16 Adjusting Your Endpoint’s LCD Contrast . . . . . . . . . . . . . . . . .[...]

16 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED I NTRODUCTION Now that you know what your endpoint can do, it’ s time to start using it. In this sec- tion, you’ll learn how to make and recei ve calls, transfer calls, retrieve voice mail messages, and much more. A DJUSTING Y OUR E ND POINT ’ S V IEWING A NGLE Y our endpoint has a[...]

17 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED A DJUSTING Y OUR E ND POINT ’ S LCD C ONTRAST Y our endpoint has a feature that allows you to adjust the Liq uid Crystal Display (LCD) contrast. This feature is only available when the endpoint is in the idle state. Y ou can choose from eight di fferent contrast levels by using the volu[...]

18 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED Initializing Y our Mailbox T o access voice mail, the first thing you need to do is initialize your mailbox. This allows you to change the default passwo rd for your mailbox, record your name for the company directories, and listen to the voice mail introduct ion. T o initi alize your ma[...]

19 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED Recording Y our Personal Greetings Y ou can store two dif ferent personal greetings in your voi ce mailbox: a primary and an alternate. Y ou may change or choose to use either greeting at any time. Y ou can then select which greeting you want played when a caller reaches y our voice mailb[...]

20 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED T o change your personal gr eeting: 1. Access your mailbox as d escribed on page 37 . 2. Say “Personal” or press to se lect the Personal Options Menu. 3. Say “Greeting” or press to record or change your personal greeting. 4. Do one of the following: • Say “Primary” or press[...]

21 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic pur pose of any en dpoint. W ith your endpoint , you can make/receive interc om and outside calls and make emergency calls. Intercom Calls Y our extension number allows other people to place intercom calls to you, witho[...]

22 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED If there is no answer or if the endpoint is busy when you place an intercom call, you can do any of the following: • T o leave a statio n message: Press or the LEA VE MESSAGE menu butto n and then hang up. • T o leave a voice mail message: Press or the LEA VE VOICE MAIL menu button t[...]

23 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED T o receive a non-handsfr ee inter com call: EITHER, Lift the handset for privacy . OR, Press or to answer the call. NOTE: Y ou must lift the handset if the caller has the Ring Interco m Always feature enabled. Instead of answering a ringing call, you can press one of the following menu b[...]

24 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED Out side Calls W ith outside calls, you ca n talk to people w ho aren’t members of your telephone sy s- tem. When you make an outside call, howe ver , you must dial any area codes or long distance digits that your telep hone company requires. Placing Out side Calls T o place an outside[...]

25 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED Receiving Out side Calls T o receive an outside call: EITHER, Lift the handset. OR, Press or t he ANSWER menu button. Depending o n how your system is programmed, you may be abl e to press the flashing button instead. Instead of answering a ri nging call, pr ess one of the f ollowing menu[...]

26 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one endpoint. It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Call Pickup (Reverse T ran[...]

27 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press or the CNF menu button to put the call on hold. 2. Place ano[...]

28 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED T RANSFERRING C ALLS Although transferrin g calls is considered a basic function of an endpoint, your end - point has many advanced options for this feature. With your endpoint, you can trans- fer a call to another extension, voi ce mail, or even an outside line. T o Another Extension 1.[...]

29 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) fe ature allows you to answer a call that is ring- ing or holding at anot her endpoint. Fo r example, if the at tendant transfers a call to you but you have stepped away from your en dpoint, you can pick up the call using anot[...]

30 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- ber .[...]

31 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED Redirect Calls The Redirect Call feature allows you to forward any call that is ringing on your end- point without having to answer the call. NOTE: Y ou cannot redirect calls to an extension that is in DND or to a restricted out- side number . T o redir ect a call to an extension number: [...]

32 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED R EDIALING A N UMBER The Redial feature allo ws you to quickly redial t he last outside number you di aled. Although most endpoi nts redial the last number dialed , your system administrator can program your endpoint to redial the last number saved . T o use the Last Number Dialed featur[...]

33 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED U SING A H EADSET W ith an electret h eadset, you can talk on the endpo int handsfree, without u sing your speaker and microphone. NOTE: If your headset ha s a power-saver mode, make su re the system administrator has the Headset Connect T one flag enabled in the te lephone system. If thi[...]

34 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using yo ur speaker and micro- phone. Y ou can also use the speakerp hone for on-hook dialing, call monitoring, and background music. Mute Button T o mute the microphone so that you ca n hear the o[...]

35 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED Enhanced Speakerphone Mode The Enhanced Speakerphone Mode improves transmission quality while on a speak- erphone call over a limited volume level range (typically the range is 1 to 3). NOTE: T o use this feature, the system admini strator or installer mus t program your endpoint for Enha[...]

36 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED U SING THE M ESSAGE B UTTON In today’ s busy world, it’ s almost guaranteed that you w ill call someone that is o n another call, does not answer , or is in DND. But, with the button, you can let the other person know you called. When you leave a message, you can: • Have the called[...]

37 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you m ust access your mailbox to retrie ve it. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have the Automatic S peech Recognition (ASR ) feature enabl ed. When ASR is en abled for[...]

38 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED D ISABLING AND E NABLING ASR If your telephone system uses Ent erprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enable d. When ASR is enabled for your mailbox, you have th e option of issuing a spoken command or pressing a dialpad button. If yo[...]

39 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED A CCESSING V OICE M AI L M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voi ce mail messages you can access the associated options. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have t[...]

40 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED 5. When the message has finished playing, you have the following options: • Say “Replay” or press to repl ay the message from the beginning. • Say “Reply” or press to reply to t he message. Y ou have the following options: – Say “V oice Mail” or press to leave a voice m[...]

41 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED Recovering Deleted V oice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved -message queu e. Messages that are not undeleted wit[...]

42 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED Recording and Sending V oice Mail Messages Y ou can record and send voice mail messages by access ing the record option on the main menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail messag e (see pag e 84 ) is a recorded voice message that is attached to the [...]

43 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED • Say or enter the mailb ox number or group list number . The system announces the name assigned to the mailbox number o r group list number . Y ou have the following options: – Say “Y es” or press to accept the subscriber ’ s name. – Say “No” or press to start over . Pres[...]

44 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED Canceling Unheard V oice Mail Messages Y ou can c ancel unretriev ed messages th at you have sen t to individu als, but not me s- sages that you sent to group lists. T o cancel unheard voice mail messages: 1. Access your mailbox as d escribed on page 37 . 2. While listening to the voice [...]

45 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do not want to be disturbed, you can use the DND feature. This halts all p ages and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls. When other users call your endpoint, they hear[...]

46 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED 3. If desir ed, customize the second display line by dialing the desired numbers o r letters as described below: • Remain in numeric mode (Message butto n and lamp unlit): Press the dialpad buttons to dial the desired numb ers. Press for a hyphen (-), for a colon (:), to leave a space,[...]

47 Inter-T el ® Model 8560/8660 User Guide GETTING ST ARTED U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your endpoint, up to 24 hours in advance, t o alert you at a specified time. At the pro- grammed time, the reminder me ssage signals you with eight sh ort tones, and your dis- play shows[...]

48 Inter-T el ® Model 8560/8660 User Guid e GETTING ST ARTED[...]

49 Inter-T el ® Model 8560/8660 User G uide MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Endpoint Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

50 Inter-T el ® Model 8560/8660 User Guid e MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move o n to th e advanced features. In this section, you’ll learn how to program your endpoint , use directories, access your mailbox remotely , and perform various other functio ns. S ETTING E ND POINT P REFERENCES Y our e[...]

51 Inter-T el ® Model 8560/8660 User G uide MOVING ON Enabling Background Music If your telepho ne system is equipped w ith a music source, you can listen to music through your speaker . T o enable or disable background music: Dial . Changing Keymap s Keymaps identify where feature buttons appear on yo ur endpoint. While all endpoints are programm[...]

52 Inter-T el ® Model 8560/8660 User Guid e MOVING ON Changing the Language When your telephone system is installed, the system administ rator can choose two of four differen t languages (American English, British Eng lish, Japanese, or Spanish) as the primary and secondary lan guages. Y ou can then change the display and voice mail prompts on you[...]

53 Inter-T el ® Model 8560/8660 User G uide MOVING ON S ETTING M AILBOX P REFERENCES Y our mailbox co ntains personal option s to allow you to customi ze voice mail func- tions. However , before you change your voi ce mail options, you must first initialize your mailbox (see page 17 ). NOTE: If your telephone system uses Enterpri se Messaging (EM)[...]

54 Inter-T el ® Model 8560/8660 User Guid e MOVING ON Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length. By default, the envelope contains all of this informat[...]

55 Inter-T el ® Model 8560/8660 User G uide MOVING ON Changing the Call Screening T ransfer Method NOTE: The Call Screeni ng feature is available only if it is enable d for your mailbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transfer m ethod you sel ect, calls that are tr ansferr[...]

56 Inter-T el ® Model 8560/8660 User Guid e MOVING ON Programming a Fax Destina tion W ith the Inter -T el voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. T o change your fa x destination number: 1. Access your mailbox as d escribed on page 37[...]

57 Inter-T el ® Model 8560/8660 User G uide MOVING ON Changing the Message Search Order Y ou can change the order in which you retrieve your messages based on the date and time you receive them. When more th an one message is left in your mailbox, they are available for you to access in the order you specify . The search order , can be config- ure[...]

58 Inter-T el ® Model 8560/8660 User Guid e MOVING ON Programming Remote Messaging NOTE: The Remote Messaging feature is available on ly if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enab led for your mail- box. ALSO: The remote messaging feature is supported for voice mail messages only . If [...]

59 Inter-T el ® Model 8560/8660 User G uide MOVING ON T o set up remote messaging for voice mail messages (if e nabled): 1. Access your mailbox as d escribed on page 37 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Remote” or press . Y ou have the following options: • Say “Primary” or press to set up a pri[...]

60 Inter-T el ® Model 8560/8660 User Guid e MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store and access fre- quently dialed nu mbers. Each number is stored in your endpoint (Station Speed Dial) or in the telephone system (System Speed Dial) and is identified by a location num- ber . On ce programmed, you [...]

61 Inter-T el ® Model 8560/8660 User G uide MOVING ON T o store a number in a Speed-Dial location: 1. W ith the handset in the cradle, dial . 2. Dial the speed-dial location (0-9) you want to program. 3. Enter the desired name for the speed-dial number, as described below: • Alphanumeric mode (Message button and lamp lit): Press th e dialpad but[...]

62 Inter-T el ® Model 8560/8660 User Guid e MOVING ON Creating St ation S peed-Dial Buttons If your endpoi nt has programmable b uttons, you can p rogram one or m ore as speed- dial buttons. Aft er the button is prog rammed, you must select a speed-dial lo cation to associate with the button. NOTE: Before you program a sp eed-dial button , you ne [...]

63 Inter-T el ® Model 8560/8660 User G uide MOVING ON U SING R ECORD -A-C ALL NOTE: This feature is not supported for Model 8660 IP endpoints that are configured to use peer-to-peer (P2P) audio. If your telephon e system is equipped w i th a V oice Processor (voice mail), you may have access to the Record-A-Call feature. If s o, you can record an [...]

64 Inter-T el ® Model 8560/8660 User Guid e MOVING ON P AGING The Paging feature allows you to make an announcement throug h endpoint speakers or external speakers (if your system is e quipped with external paging equipment). T o prevent announcements from transmitti ng through every endpo int in the system, this feature uses page zones. Each zone[...]

65 Inter-T el ® Model 8560/8660 User G uide MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hoo kflash (a quick hang up and release). T o generate a ho okflash while using a line: EITHER, Press the FLASH menu button. If the FLASH menu button is not vi sible, press MORE until you s[...]

66 Inter-T el ® Model 8560/8660 User Guid e MOVING ON P ROGRAMMING D IRECT S TAT I O N S ELECTION B UTTONS A button programmed as a Direct Station Se lection/Busy Lamp Field (D SS/BLF) but- ton provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visu ally monitor the status of[...]

67 Inter-T el ® Model 8560/8660 User G uide MOVING ON P ROGRAMMING S ECONDARY E XTENSION B UTTONS W ith the Secondary Extensio n Ap pearances feature, you can program various buttons on your endpoint (and on the Mini-DSS) to indicate the call activity at a diff erent extension (primary extension). In addition to being able to see when a call is ri[...]

68 Inter-T el ® Model 8560/8660 User Guid e MOVING ON U SING A CCOUNT C ODES If your tel ephone system i s programmed t o use the Station Message Detail Recording (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add information to telephone reco rd reports that the system will periodi- cally print. T[...]

69 Inter-T el ® Model 8560/8660 User G uide MOVING ON U SING C ALL L OGGING NOTE: Call Logging may o r may not be available depen ding on your software version and system settings. The Call Logging feature stores a record of your missed, received, and dialed calls. A maximum of 20 entries can be stored in each of the call logs. Use Call Logging to[...]

70 Inter-T el ® Model 8560/8660 User Guid e MOVING ON U SING D IRECTORIES W ith dir ectories, you can use the di alpad to find names and numbers. Y ou can then use the directory information to make calls, access features, or leave voice mail mes- sages. There are two types of system directories: • T elephone directory: Search for and connect to [...]

71 Inter-T el ® Model 8560/8660 User G uide MOVING ON T o search for a directory name or feature using IDS: 1. If the endpoint is idle, press the DIRECTOR Y menu button, then press the menu button for the desired directo ry ( IC , OUTSIDE , or FEA TURE ). If placing a call, choose bet ween IC DIRECTOR Y and OUTSIDE CALL . 2. Press the dialpad butt[...]

72 Inter-T el ® Model 8560/8660 User Guid e MOVING ON Basic Search Use Basic Search to search the T elephone directory for a contact name or feature. T o search the T elephone directory using Basic Search: 1. If your endpoint is idle, press the DIRECTOR Y menu button, then press the menu button for the desired directo ry ( IC , OUTSIDE , or FEA TU[...]

73 Inter-T el ® Model 8560/8660 User G uide MOVING ON V oice Mail Directory W ith the voice mail directory , subscriber s and non-subscribers can use ASR (if enabled) or dialpad buttons to search for na mes in the directory . Subscriber names are automatically added to the directory when their mailbox is initialized. ASR may not be able to locate [...]

74 Inter-T el ® Model 8560/8660 User Guid e MOVING ON T o perform a directory search: 1. Dial the voice mail number . 2. S ay “Directory” or press . 3. Say the last name of the person you are searching for or pr ess the appropriate dialpad buttons to spell the name (see page 73 ). If 10 or fewer matches are located , you can access and browse [...]

75 Inter-T el ® Model 8560/8660 User G uide MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk an d forg ot to put your endpoint in DND, don’t worry . W ith the Remote Feature Acc ess, you can place your endpoint in DND or forward calls from any other endp oint on the system. And, if you have a special di al-up line, [...]

76 Inter-T el ® Model 8560/8660 User Guid e MOVING ON Remote Feature Access T o access your endpoint from another endpoint: 1. EITHER, Call your Direct In ward System Access (DISA) numb er (provided by your system administrator). If required, enter your password. OR , Use any endpoint on the system. 2. Enter . 3. Enter your extension number . 4. E[...]

77 Inter-T el ® Model 8560/8660 User G uide MOVING ON R EQUESTING A GENT H ELP NOTE: This feature is not supported for Model 8660 IP endpoints that are configured to use peer-to-peer (P2P) audio. Y our telephone sy stem may be programmed to support the Agent Help feature, which allows you to request help from a designat ed “Agent Help Extension?[...]

78 Inter-T el ® Model 8560/8660 User Guid e MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be programmed wi th “hunt groups.” Hunt groups are g roups of end- points that share a common extension number in addition to having individual exten- sion numbers. This allows someone to call an yone in the group (using t he common extension) or[...]

79 Inter-T el ® Model 8560/8660 User G uide MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the ACD h unt group at any time. Wh ile logged in, the agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent. T o log i n to all of your ACD hunt grou[...]

80 Inter-T el ® Model 8560/8660 User Guid e MOVING ON When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for yo ur h[...]

81 Inter-T el ® Model 8560/8660 User Guide USING E-MAIL READER Using E-Mail Reader SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Using Your Advanced Mailbox . . . . . . . . . . . . . .[...]

82 Inter-T el ® Model 8560/8660 User G uide USING E-MAIL READER I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature. This section provides info rmation and instructions about a dvanced mailbox tasks for users who have E-Mail Reader enabled for their mailbo[...]

83 Inter-T el ® Model 8560/8660 User Guide USING E-MAIL READER E-M AIL R EADER F EATURES When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your local voice mail messages and your remote fax and e-mail messages in one conv enient location. E-mail Reader uses T ext- to-Speech (TTS) ca[...]

84 Inter-T el ® Model 8560/8660 User G uide USING E-MAIL READER U SING Y OUR A DVANCED M AILBOX After you set up your mailb ox (see page 17 ), you can use personal or system greetings to let callers know if you are out of town , on a call, etc. Y ou can send messages to individuals and to a group of people if your voice mail administrator has prog[...]

85 Inter-T el ® Model 8560/8660 User Guide USING E-MAIL READER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password after you or your voice mail adm inistrator does one of the following: • Set up your mailbox (see page 17 ) • Change your e-mail password for[...]

86 Inter-T el ® Model 8560/8660 User G uide USING E-MAIL READER T o enter your e-mail password: NOTE: T o repeat me nu instructions, say “Help” or press at any time. ALSO: If you enter an incorrect password, or if you choose to skip setting a ne w E-Mail Reader password, the Main Menu E-Mail Reader Count option (see page 89 ) is auto- maticall[...]

87 Inter-T el ® Model 8560/8660 User Guide USING E-MAIL READER A CCESSING E-M AIL M ESSAGES NOTE: By defaul t, the message lamp on yo ur end point light s when you receive a new voice mail message. Althoug h the lamp can be programmed for other functions, it can- not be programmed to indicate that you have recei ved a new e-mail message. E-Mail Re[...]

88 Inter-T el ® Model 8560/8660 User G uide USING E-MAIL READER T o access your e-mail with E-Mail Reader: NOTE: T o repeat me nu instructions, say “Help” or press at any time. 1. Access your mailbox as d escribed on page 37 . 2. Say “E-Mail” or press to listen to your e-mail messages. Then select one of the following: • Say “New” or[...]

89 Inter-T el ® Model 8560/8660 User Guide USING E-MAIL READER NOTE: Y ou cannot forward an e-mail message to a mailbox or grou p list. When you forward an e-mail message, the e-mail is converted to a fax and for- warded to the fax destination telephone number that you specify . • Say “Previous” or press to listen to the previous message. ?[...]

90 Inter-T el ® Model 8560/8660 User G uide USING E-MAIL READER A CCESSING F AX M ESSAGES NOTE: By default, the message lamp lights when you receive a new voice mail mes- sage. Although the lamp can be programme d fo r other functions, it cannot be pro- grammed to indicate that you have received a new fax message. When you access a fax message usi[...]

91 Inter-T el ® Model 8560/8660 User Guide USING E-MAIL READER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator). The specif ied time frame f or retrieving delet [...]

92 Inter-T el ® Model 8560/8660 User G uide USING E-MAIL READER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type. Common e[...]

93 Inter-T el ® Model 8560/8660 User Guide USING E-MAIL READER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by medi a type. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the Message “Skip” to t[...]

94 Inter-T el ® Model 8560/8660 User G uide USING E-MAIL READER[...]

95 Inter-T el ® Model 8560/8660 User G uide LEARNING MORE Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 What the Administrators Can Do for Yo u . . . . . . . . . . . . . . . . . 96 Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . 97 [...]

96 Inter-T el ® Model 8560/8660 User Guid e LEARNING MORE I NTRODUCTION If you want to know more ab out your endpoi nt and voice mail system, this is th e sec- tion for you. W ith additional information and an F AQ, you should be able to find answers to most of y our questions. NOTE: Because the telepho ne system is very flexible an d programmable[...]

97 Inter-T el ® Model 8560/8660 User G uide LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your endpoi nt or mailbox, refer to this section before you contact your sys- tem, voice mail, or network administ ra tor or your local Inter-T el provider[...]

98 Inter-T el ® Model 8560/8660 User Guid e LEARNING MORE Q8. Why can’ t I pr ogram a S tation Speed-Dial num ber to the button I want? It keeps say- ing that the butt on is non-programmable. A8. Y our system administrator has programmed that button as a non-programmable but- ton. Because you cannot override system programming from your endpoint[...]

99 Inter-T el ® Model 8560/8660 User G uide LEARNING MORE Q15. What do I do if my 8660 IP endpoint loses audio? A15. Loss of audio o n an IP endpoint may indi cate a firewall conflict . Contact your system administrator to reso lve this issue. Q16. Why can’ t I use the Agent Help or Recor d-a-Call featur es on my 8660 IP endpoint? A16. If your e[...]

100 Inter-T el ® Model 8560/8660 User Guid e LEARNING MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ based on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1-208 92001-92208* Automat[...]

101 Inter-T el ® Model 8560/8660 User G uide LEARNING MORE G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T ermin ate 329 Agent Help Request 375 Agent Help Reject 376 Answer (Ringin[...]

102 Inter-T el ® Model 8560/8660 User Guid e LEARNING MORE Hunt Group Remove/Replace 324 Message 365 LCD Contrast Control 303 Message – Cancel Message Left 366 Message – Cancel Message On Endpt. 368 Message – Silent Message 36 7 Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Baud Rate 393 Program Buttons 397 Program S tati[...]

103 Inter-T el ® Model 8560/8660 User G uide LEARNING MORE NOTES[...]

104 Inter-T el ® Model 8560/8660 User Guid e LEARNING MORE[...]

105 Inter-T el ® Model 8560/8660 User Guide Index A Abbreviations 7 About This Guide 2 About Voice Mail 9 About Your En dpoint 3 Accessing e-mail messages 87 fax messages 90 voice mail messages 39 Accessing Your Endpoint 76 Accessing Your Mailbox 37 Account Codes 68 ACD Hunt Groups 78 Adding Parties to a Conference 27 Adjusting Your Endpoint’s L[...]

106 Inter-T el ® Model 8560/8660 User Guid e D Date, Time , Name, and Exte nsion Numbe r 32 Default Feature Codes 93, 100 Defaults 65 mailbox password 18 Deleting Station Speed-Dial Numbers 61 Delivery Options 43 Dial Tones 13, 50 Dialing Options 24 Dialing Speed-Dial Numbers 62 Dialpad Buttons 3 Direct Station Selection/Busy Lamp Field 8, 66 Dire[...]

107 Inter-T el ® Model 8560/8660 User Guide Flowchart advanced mailbox 93 Forced Account Codes 68 Full Mailbox 37 G Generating a Hookflash 65 Green Lamps 13 Greetings 19 Group Listen Using the Speaker 34 H Handsfree Mode 13 Hold 27 Hookflash 65 Hunt Group Calls Enabled/Disabled 78 Hunt Groups 79 I Individual Hold 26 Initializing Your Mailbox 17 In[...]

108 Inter-T el ® Model 8560/8660 User Guid e Programming cascade levels 58 date and time notification 59 Direct Station Selection buttons 66 fax destination 56 feature buttons 65 remote feature access 75 remote messaging 58 secondary extension buttons 66 station speed-dial numbers 60 Q Queueing on the Line 24 R Receiving intercom calls 22 outside [...]

109 Inter-T el ® Model 8560/8660 User Guide V Voice Mail administrator 9 messages 22 options 53 Voice Mail Flowchart advanced mailbox 93 Voice Mail Messages canceling unheard messages 44 recording and se nding 42 recovering deleted 41 Volume Levels 50 W Waiting Calls 25 What the Administrato rs Can Do for You 96 What You See and Hear 13 Working in[...]

11 0 Inter-T el ® Model 8560/8660 User Guide[...]

V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” (See Recording Optio ns) Record “Password” Change “Envelope” Settings “T ime, Date” Message “Source” Message “Length” “All Optio[...]

Part No. 550.81 13 Issue 1 1, March 2006 A661/9224A[...]