Lenovo 2227 manual

ThinkCentr e User Guide Machine T ypes: 1996, 1997, 2002, 2010, 2208, 2209, 2221, 2224, 2226, and 2227[...]

Note: Before using this information and the pr oduct it supports, be sur e to read and understand the “Important safety information” on page v and Appendix A “Notices” on page 109. Third Edition (June 2012) © Copyright Lenovo 2011, 2012. LIMITED AND RES TRICTED RIGHTS NO TICE: If data or software is delivered pursuant a Gener al Services A[...]

Contents Important safety information . . . . . . v Service and upgrades . . . . . . . . . . . . . v Static electricity prevention . . . . . . . . . . . v P ower cor ds and power adapters . . . . . . . . vi Extension cords and relat ed devices . . . . . . . vi Plugs and outlets. . . . . . . . . . . . . . vii External devices . . . . . . . . . . . .[...]

Chapter 6. Recovery information . . . 65 Creating and using recovery media . . . . . . 65 Creating recovery media . . . . . . . . . 65 Using r ecovery media . . . . . . . . . . 66 P erforming backup and r ecovery operations . . . 66 P erforming a backup oper ation . . . . . . 66 P erforming a recovery oper ation . . . . . . 67 Using the Rescue and [...]

T elevision output notice . . . . . . . . . . . 111 Electronic emissions notices . . . . . . . . . 111 F ederal Communications Commission Declaration of Conformity . . . . . . . . 111 Additional r egulatory information . . . . . . . 113 Appendix C. WEEE and recycling information . . . . . . . . . . . . . 115 Important WEEE Information . . . . . . .[...]

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Important safety information CA UTION: Before using this manual, be sur e to read and understand all the r elated safety information for this product. Refer to the information in this section and the safety information in the ThinkCentre Safety and W arranty Guide that you received with this pr oduct. Reading and understanding this safety informati[...]

or CRU , do not open the static-pr otective package containing the part until the instructions dir ect you to install it. When you handle options or CRUs, or perform any work inside the comput er , take the following pr ecautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around yo[...]

Plugs and outlets If a receptacle (power outlet) that you int end to use with your comput er equipment appears t o be damaged or corroded, do not use the outlet until it is r eplaced by a qualied electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a r eplacement. Do not shar e an electrical out[...]

F or your safety and to maintain optimum computer performance, always follow these basic pr ecautions with your deskt op computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the comput er for dust accumulation. • Remove dust from vents and any perfor ations in the bez el. More frequent clea[...]

Laser compliance statement CA UTION: When laser pr oducts (such as CD-ROMs, DVD drives, ber optic devices, or tr ansmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could r esult in exposure to hazardous laser r adiation. There are no serviceable parts inside the device. • Use o[...]

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Chapter 1. P roduct overview This chapter pr ovides information about the comput er features, specications, softwar e progr ams pr ovided by L enovo, and locations of connectors, components, parts on the system board, and int ernal drives. F eatur es This section intr oduces the comput er features. The information covers a variety of models. T o[...]

Connectivity • 100/1000 Mbps integr ated Ethernet controller • PCI Expr ess F ax modem (some models) System management featur es • Ability to stor e power -on self-test (POST) har dware test r esults • Desktop Management Interface (DMI) Desktop Management Int erface provides a common path for users to access information about all aspects of[...]

Expansion • One hard disk drive bay • One optical drive bay • One PCI card slot • T wo PCI Express x1 card slots • One PCI Express x16 gr aphics car d slot P ower supply Y our comput er comes with a 240-watt automatic voltage-sensing power supply . Security features • Computrace Agent software embedded in rmwar e • Cover pr esence [...]

Specications This section lists the physical specications for your comput er . Dimensions Width: 338 mm (13.31 inches) Height: 99.7 mm (3.93 inches) Depth: 385.4 mm (15.17 inches) Weight Maximum congur ation as shipped: 7.5 kg (16.53 lb) Environment • Air t emperatur e: Operating: 10°C to 35°C (50°F t o 95°F) Stor age: -40°C t o 60?[...]

Lenovo ThinkV antage T ools The Lenovo ThinkV antage ® T ools pr ogram guides you to a host of information sour ces and provides easy access to various tools to help you work more easily and securely . T o access the L enovo ThinkV antage T ools progr am, click Start ➙ All P rograms ➙ L enovo ThinkV antage T ools . The following table lists th[...]

• Click Start ➙ All P rograms ➙ Lenovo ThinkV antage T ools , and double-click SimpleT ap . • Click the red SimpleT ap launch point on the deskt op. The r ed launch point is available on the desktop after you have launched the SimpleT ap progr am for the rst time. • Pr ess the blue ThinkV antage button if your keyboar d has one. Note: [...]

ThinkV antage System Update The ThinkV antage Syst em Updat e progr am helps you keep the softwar e on your computer up-t o-date by downloading and installing softwar e packages (ThinkV antage applications, device drivers, BIOS updates, and other thir d party applications). Adobe Reader The Adobe Reader pr ogram is a tool used to view, print, and s[...]

Locating connectors, contr ols, and indicators on the front of your computer Figure 1 “F r ont connect or , control, and indicator locations” on page 8 shows the locations of the connect ors, controls, and indicat ors on the front of your computer . Figure 1. F ront connect or , control, and indicator locations 1 Optical drive eject/close butt [...]

Locating connectors on the rear of your computer Figure 2 “Rear connect or locations” on page 9 shows the locations of the connectors on the rear of your computer . Some connectors on the r ear of your computer ar e color -coded to help you det ermine where to connect the cables on your computer . Figure 2. Rear connector locations 1 P ower cor[...]

Connector Description DisplayP ort connect or Used to attach a high-performance monitor , a dir ect-drive monitor , or other devices that use a DisplayP ort connector . Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: T o oper ate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Micro[...]

Locating components Figure 3 “Component locations” on page 11 shows the locations of the various components in your computer . T o open the comput er cover , see “Opening the computer cover” on page 28. Figure 3. Component locations 1 Heat sink and fan assembly 8 System fan 2 Micr oprocessor 9 Internal speaker (installed in some models) 3 P[...]

Locating parts on the syst em board Figure 4 “System board part locations” on page 12 shows the locations of the parts on the system boar d. Figure 4. System board part locations 1 Micr oprocessor 14 F ront panel connect or (for connecting LED indicators and power switch) 2 Microprocessor fan connect or 15 F ront USB connector 1 (for connecting[...]

Locating internal drives Internal drives are devices that your comput er uses t o r ead and stor e data. Y ou can add drives to your computer to incr ease st orage capacity and enable your computer to r ead other types of media. Int ernal drives ar e installed in bays. In this manual, the bays are referr ed to as bay 1, bay 2, and so on. Y our comp[...]

Machine type and model label The machine type and model label identies your comput er . When you contact L enovo for help, the machine type and model information helps support technicians to identify your computer and provide fast er service. The following is a sample of the machine type and model label. Figure 6. Machine type and model label 14[...]

Chapter 2. Using your computer This chapter pr ovides information on using some of the comput er components. F requently ask ed questions The following ar e a few tips that will help you optimiz e the use of your comput er . Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web sit e[...]

Note: Y ou can use the mouse or the Up and Down arr ow keys t o highlight menu selections. Y ou can close the Start menu or the conte xt menu by clicking the mouse or pressing Esc. Using a ngerprint r eader Some computers might come with a keyboar d that has a ngerprint reader . F or mor e information about the ngerprint r eader , see “F[...]

Optionally, you can connect a set of powered st ereo speakers t o the audio line-out connector to enjoy better sound with multimedia applications. Setting the volume from the deskt op The desktop volume contr ol is accessible through the volume icon in the taskbar , which is locat ed at the bottom-right corner of the Windows deskt op. Click the vol[...]

• Hold the disc by its edges. Do not t ouch the surface of the side that is not labeled. • T o r emove dust or ngerprints, wipe the disc with a clean, soft cloth fr om the center to the outside. Wiping the disc in a circular direction might cause loss of data. • Do not write or stick paper on the disc. • Do not scr atch or mark the disc.[...]

Chapter 3. Y ou and your comput er This chapt er pr ovides information about accessibility, comfort, and r elocating your computer to other countries or regions. Accessibility and comfort Good ergonomic pr actice is important t o get the most fr om your personal comput er and t o avoid discomfort. Arrange your workplace and the equipment you use t [...]

Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body . Also, position other equipment you use regularly, such as the telephone or a mouse, within easy r each. Gl[...]

Register your comput er with L enovo T o regist er your computer , go to http://www.lenovo.com/regist er. Then, follow the instructions on the screen to complete the registr ation. This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables L enovo t o notify you about possible technical inf[...]

F or power cor d information and part numbers, go to: http://www.lenovo.com/powercor dnotice 22 ThinkCentre User Guide[...]

Chapter 4. Security This chapt er provides information about how to prot ect your computer from theft and unauthoriz ed use. Security featur es The following security featur es ar e available on your computer: • Computrace Agent software embedded in rmwar e The Computr ace Agent softwar e is an IT asset management and comput er theft recovery [...]

Attaching an integr ated cable lock An int egrated cable lock, sometimes referr ed to as the Kensington lock, can be used to secure your computer t o a desk, table, or other non-permanent xture. The cable lock attaches to the integr ated cable lock slot at the r ear of your comput er and is oper ated with a key . The cable lock also locks the bu[...]

• Administrat or Passwor d: Setting an Administr ator P assword deters unauthoriz ed users from changing conguration settings. If you are r esponsible for maintaining the congur ation settings of several computers, you might want t o set an Administr ator P assword. F or more information, see “ Administrat or P assword” on page 74 . Y o[...]

F or more information about how t o use your antivirus softwar e, refer to the help syst em of your antivirus software. 26 ThinkCentre User Guide[...]

Chapter 5. Installing or r eplacing har dware This chapter provides instructions on how to install or r eplace hardwar e for your computer . Handling static-sensitive devices Do not open the static-prot ective package containing the new part until the defective part has been removed from the computer and you ar e ready t o install the new part. Sta[...]

Opening the computer cover Attention: Do not open your computer or attempt any r epair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to open the comput er cover . CA UTION: T urn off the computer and wait three to ve minutes to let the computer cool before opening the[...]

2. Open the computer cover . See “Opening the computer cover ” on page 28. 3. Remove the front bez el by r eleasing the thr ee plastic tabs on the top of the fr ont bezel and pivoting the front bez el outwar d to r emove it from the computer . Figure 9. Removing the fr ont bezel Chapter 5 . Installing or r eplacing hardware 29[...]

4. T o r einstall the front bez el, align the other three plastic tabs on the bott om of the front bez el with the corresponding holes in the chassis, then pivot the fr ont bez el inwar d until it snaps int o position. Figure 10. Reinstalling the front bezel What to do ne xt: • T o work with another piece of hardwar e, go to the appropriat e sect[...]

Installing or replacing a memory module Attention: Do not open your computer or attempt any r epair before reading and understanding the “Important safety information” on page v . This section pr ovides instructions on how to install or replace a memory module. Y our computer has four slots for installing or r eplacing DDR3 UDIMMs that provide [...]

• If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 12. Opening the retaining clips 10. P osition the new memory module over the memory slot. Make sur e that the notch 1 on the memory module aligns correctly with the slot key 2 on the syst em boar d. Push th[...]

2. Open the computer cover . See “Opening the computer cover ” on page 28. 3. Rotate the PCI car d r etainer to the open position. 4. Depending on whether you ar e installing or replacing a PCI car d, do one of the following: • If you are installing a PCI card, r emove the appropriate metal slot cover . • If you are r eplacing an old PCI ca[...]

5. Remove the new PCI car d fr om its static-pr otective package. 6. Install the new car d int o the appropriat e car d slot on the system board and r otate the car d r etainer to the closed position. See “L ocating parts on the syst em board” on page 12. Figure 15. Installing the PCI card What to do ne xt: • T o work with another piece of ha[...]

4. Locat e the card r eader drive bay . See “Locating int ernal drives” on page 13. Note: Y ou might have to r emove the metal cover of the car d reader drive bay . 5. Install the new car d r eader into the card reader br acket. Then install the two scr ews t o secur e the card reader t o the br acket. 6. Install the car d r eader br acket to t[...]

7. Install the screw to secur e the car d reader br acket to the chassis. Figure 17. Installing the screw that secures the card reader 8. Pivot the optical drive bay upwar d and connect the card reader cable t o one of the USB connectors on the system boar d. See “L ocating parts on the syst em board” on page 12 . 9. Reinstall the fr ont bez el[...]

Replacing the car d reader T o replace the car d reader , do the following: 1. Remove all media from the drives and turn off all attached devices and the computer . Then, disconnect all power cords fr om electrical outlets and disconnect all cables that ar e connect ed to the comput er . 2. Open the computer cover . See “Opening the computer cove[...]

9. Install the car d r eader br acket to the chassis. Then push the br acket t o the left t o align the scr ew hole in the br acket with the corr esponding hole in the chassis. Figure 20. Installing the card reader 38 ThinkCentre User Guide[...]

10. Install the screw to secur e the car d reader br acket to the chassis. Figure 21. Installing the screw that secures the card reader 11. Pivot the optical drive bay upwar d and r econnect the car d reader cable to one of the USB connectors on the system boar d. See “L ocating parts on the system board” on page 12 . 12. Reinstall the fr ont b[...]

T o r eplace the battery, do the following: 1. T urn off the comput er and disconnect all power cor ds from electrical outlets. 2. Open the computer cover . See “Opening the computer cover ” on page 28. 3. Locat e the battery . See “Locating parts on the syst em board” on page 12. 4. Remove the old batt ery . Figure 22. Removing the old bat[...]

4. Pull on the handle of the har d disk drive brack et as shown and then lift the hard disk drive bracket up fr om the optical drive bay . Figure 24. Removing the hard disk drive 5. Disconnect the signal cable and the power cable from the har d disk drive t o complet ely r emove the har d disk drive fr om the chassis. 6. Flex the retaining clips as[...]

7. T o install a new har d disk drive into the br acket, ex the br acket and align pin 1 , pin 2 , pin 4 , and pin 5 on the brack et with the corr esponding holes in the har d disk drive. Important: Do not t ouch the cir cuit board 3 on the bottom of the hard disk drive. 8. Connect the signal cable and the power cable t o the new hard disk drive[...]

What to do ne xt: • T o work with another piece of hardwar e, go to the appropriat e section. • T o complete the installation or r eplacement, go t o “Completing the parts r eplacement” on page 64. Replacing the optical drive Attention: Do not open your computer or attempt any r epair before reading and understanding the “Important safety[...]

7. Pr ess the optical drive lock 1 and slide the optical drive out of the rear of the drive bay assembly . Figure 28. Removing the old optical drive 8. Install the optical drive retainer on the side of the new optical drive. Figure 29. Installing the optical drive retainer 44 ThinkCentre User Guide[...]

9. Slide the new optical drive into the drive bay until it snaps int o position. Figure 30. Installing a new optical drive 10. Connect the signal cable and the power cable to the rear of the optical drive. What to do ne xt: • T o work with another piece of hardwar e, go to the appropriat e section. • T o complete the installation or r eplacemen[...]

3. Disconnect the heat sink and fan assembly cable from the micropr ocessor fan connector on the syst em board. See “Locating parts on the system board” on page 12. 4. F ollow this sequence t o r emove the four screws that secure the heat sink and fan assembly to the system boar d: a. P artially remove screw 1 , then fully r emove screw 2 , and[...]

6. Remove the two scr ews that secure the heat sink fan duct. Then r emove the heat sink fan duct fr om the failing heat sink and fan assembly . Figure 32. Removing the heat sink fan duct 7. Place the new heat sink and fan assembly on the system board so that the four screws are aligned with the corresponding holes in the system board. Make sur e t[...]

10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly . Install the two screws to secur e the heat sink fan duct. Figure 33. Installing the heat sink fan duct What to do ne xt: • T o work with another p[...]

Hazardous moving parts. K eep ngers and other body parts away . CA UTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels ar e present inside any component that has this label attached. There ar e no serviceable parts inside these components. If you suspect[...]

5. Remove the two scr ews that secure the heat sink fan duct, and then lift the heat sink fan duct out of the chassis. Figure 34. Removing the heat sink fan duct 50 ThinkCentre User Guide[...]

6. Pivot the optical drive upwar d and disconnect the power supply assembly cables fr om all drives and from power connectors 1 and 2 on the system board. Figure 35. Power connect ors on the system board Note: Y ou might also need to release the power supply assembly cables from some cable clips or ties that secur e the cables to the chassis. Mak e[...]

8. Make sur e that the new power supply assembly is the corr ect replacement. 9. Install the new power supply assembly into the chassis so that the screw holes in the new power supply assembly are aligned with the corresponding holes in the r ear of the chassis. Then, install the three screws to secur e the new power supply assembly in place. Note:[...]

11. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly . Install the two screws to secur e the heat sink fan duct. Figure 38. Installing the heat sink fan duct What to do ne xt: • T o work with another p[...]

3. Locat e the syst em boar d and disconnect all cables connected to the system boar d. See “L ocating parts on the system board” on page 12. 4. Remove the heat sink and fan assembly with the fan duct. See “Replacing the heat sink and fan assembly” on page 45. Note: Do not let the thermal grease on the bottom of the heat sink and fan assemb[...]

b. Note the orientation of the micropr ocessor in the socket. Y ou can look for the small triangle 1 on one corner of the micropr ocessor . This is important when installing the new micropr ocessor on the system board. c. T ouch only the edges of the micropr ocessor . Do not t ouch the gold contacts on the bottom. d. Do not drop anything ont o the [...]

13. Reconnect all cables that were disconnect ed fr om the system board. What to do ne xt: • T o work with another piece of hardwar e, go to the appropriat e section. • T o complet e the replacement, go to “Completing the parts r eplacement” on page 64. Replacing the front audio and USB assembly Attention: Do not open your computer or attem[...]

6. Remove the two scr ews that secure the fr ont audio and USB assembly to its br acket. Then r emove the failing fr ont audio and USB assembly fr om the br acket. 7. Install a new fr ont audio and USB assembly into the br acket and install the two scr ews to secur e the front audio and USB assembly to the bracket. 8. Install the front audio and US[...]

6. The system fan is attached to the chassis by four rubber mounts. Remove the system fan by cutting the rubber mounts and lifting the system fan out of the chassis. Note: The new system fan will have four new rubber mounts attached. Figure 43. Removing the system fan 7. Install the new system fan by aligning the new rubber mounts that came with th[...]

What to do ne xt: • T o work with another piece of hardwar e, go to the appropriat e section. • T o complete the installation or r eplacement, go t o “Completing the parts r eplacement” on page 64. Replacing the internal speak er Attention: Do not open your computer or attempt any r epair before reading and understanding the “Important sa[...]

7. Remove the scr ew that secur es the cover presence switch and remove the cover pr esence switch from the chassis. Figure 46. Removing the cover presence switch 60 ThinkCentre User Guide[...]

8. Push the internal speaker outward thr ough the hole 1 t o disengage it fr om the two metal tabs on the chassis. Then, slide the int ernal speaker to the right to remove it from the chassis. Figure 47. Removing the internal speaker 9. Align the new internal speaker with the two metal clips on the chassis, and then slide the speaker as shown until[...]

Figure 48. Installing the new internal speak er 10. Reconnect the int ernal speaker cable t o the system boar d. See “L ocating parts on the syst em board” on page 12. 11. P osition the cover presence switch so that the scr ew hole in the cover pr esence switch is aligned with the corr esponding hole in the chassis. 62 ThinkCentre User Guide[...]

12. Install the screw t o secur e the cover presence switch to the chassis. Figure 49. Reinstalling the cover presence switch 13. T o r einstall the front bez el, align the three tabs on the fr ont bezel with the corresponding holes in the chassis and pivot the front bez el inwar ds until it snaps into position. What to do ne xt: • T o work with [...]

2. Connect a new keyboar d or mouse to one of the USB connect ors on the computer . Depending on where you want to connect the new keyboar d or mouse, see “L ocating connectors, contr ols, and indicators on the front of your computer” on page 8 or “L ocating connect ors on the r ear of your comput er ” on page 9. Figure 50. Connecting a new[...]

Chapter 6. Recovery information This chapter pr ovides information about the r ecovery solutions provided by Lenovo. This chapt er contains the following t opics: • Creating and using r ecovery media • P erforming backup and r ecovery oper ations • Using the Rescue and Recovery workspace • Creating and using a rescue medium • Installing o[...]

T o creat e r ecovery media on the Windows 7 oper ating system, click Start ➙ All P rograms ➙ Lenovo ThinkV antage T ools ➙ F actory Recovery Disks . Then, follow the instructions on the screen. Using recovery media This section pr ovides instructions on how t o use r ecovery media. On the Windows 7 oper ating system, you can use r ecovery me[...]

3. Click Back up your hard drive and select backup oper ation options. Then, follow the instructions on the scr een t o complete the backup oper ation. P erforming a recovery oper ation This section pr ovides instructions on how to perform a r ecovery operation using the Rescue and Recovery progr am. T o perform a r ecovery oper ation using the Res[...]

Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 70. 4. Do one of the following: • T o rescue les fr om your hard disk drive, click Rescue les and follow the instructions on the screen. • T o rest ore your har d disk drive fr om a Rescue and Recovery backup or t o r estore your hard dis[...]

3. In the Please select boot device window, select the USB har d disk drive as the rst boot device and press Enter . The rescue medium starts. When the r escue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available fr om the Rescue and Recovery workspace. F ollow the instructions t o complet e [...]

Reinstalling software progr ams If a software pr ogram you installed on your computer is not working correctly, you might need t o remove and r einstall it. Reinstalling overwrites the e xisting pr ograms les and usually xes any pr oblems that you might have had with that pr ogram. T o r emove a progr am in your syst em, see Micr osoft Window[...]

It is important t o creat e a rescue medium and a set of r ecovery media as early as possible and st ore them in a safe place for futur e use. Chapter 6 . Recovery information 71[...]

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Chapter 7. Using the Setup Utility pr ogram The Setup Utility pr ogram is used t o view and change the congur ation settings of your computer , r egardless of which oper ating system you ar e using. However , the operating system settings might override any similar settings in the Setup Utility progr am. Starting the Setup Utility pr ogram T o s[...]

• Administrat or P assword • Hard Disk P asswor d Y ou do not have to set any passwords to use your computer . However , using passwords impr oves computing security . If you decide to set any passwords, r ead the following sections. P assword considerations A passwor d can be any combination of up t o 64 alphabetic and numeric char acters. F o[...]

2. F r om the Setup Utility progr am main menu, select Security . 3. Depending on the password type, select Set P ower-On P assword , Set Administr ator P assword , or Hard Disk P assword . 4. F ollow the instructions on the right side of the scr een to set, change, or delet e a passwor d. Note: A passwor d can be any combination of up t o 64 alpha[...]

Selecting a startup device If your computer does not start up fr om a device such as the disc or hard disk drive as e xpected, do one of the following to select the startup device you want. Selecting a tempor ary startup device Use this pr ocedure to select a t emporary startup device. Note: Not all discs and hard disk drives ar e bootable. 1. T ur[...]

1. Start the Setup Utility pr ogram. 2. F r om the Setup Utility progr am main menu, select P ower ➙ Automatic P ower On , and pr ess Enter . 3. Select W ake Up on Alarm and pr ess Enter . Then follow the instructions on the scr een. 4. Pr ess F10 to save changes and e xit the Setup Utility pr ogram. P ress Enter when pr ompted t o conrm the e[...]

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Chapter 8. Updating syst em progr ams This chapter pr ovides information about updating the POST and BIOS, and how to r ecover fr om a POST and BIOS update failure. Using system programs System pr ograms ar e the basic layer of softwar e built int o your comput er . System pr ograms include the POST , the BIOS, and the Setup Utility progr am. The P[...]

Updating (ashing) the BIOS from your oper ating system Note: Because L enovo makes constant improvements to its W eb sites, the W eb page contents are subject to change without notice, including the contents r eferenced in the following pr ocedure. T o update (ash) the BIOS fr om your operating syst em, do the following: 1. Go t o http://www.[...]

Chapter 9. P reventing pr oblems This chapter provides information that can help you avoid common pr oblems and keep your computer running smoothly . K eeping your computer current In some situations you may nd it necessary to have the most curr ent softwar e progr ams, device drivers, or operating system. This section e xplains how to get the l[...]

can contain applications, device drivers, BIOS ashes, or softwar e updates. When the System Updat e progr am connects to the L enovo Support Web site, the Syst em Update pr ogram aut omatically recogniz es the machine type and model of your computer , the installed oper ating system, and the language of the operating system to determine what upd[...]

Cleaning your computer It is a good pr actice to clean your computer periodically to pr otect the surfaces and ensur e tr ouble-free operation. CA UTION: Be sure to turn off the computer and monit or power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfac[...]

Many computer supply st ores carry the special cleaning uids for displays. Use cleaning uids developed for L CD displays only . First apply the uid t o a lint-fr ee, soft cloth, then clean the L CD display . Some comput er supply stores carry pr e-moistened towelettes for L CD maintenance. Cleaning a glass-scr een surface T o clean a glass[...]

Chapter 10. T r oubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic pr ograms. If your comput er pr oblem is not described her e, see Chapt er 11 “Getting information, help, and service” on page 105 for additional troubleshooting r esources. Basic troubleshooting The following table provides informatio[...]

Symptom Action The operating syst em does not start. V erify that: • The startup sequence includes the device where the operating system r esides. Usually, the operating system is on the har d disk drive. F or more information, see “Selecting a startup device” on page 76 . The computer beeps multiple times before the oper ating system starts.[...]

Select the problem your comput er is e xperiencing from the following list: • “ Audio problems” on page 87 • “CD problems” on page 88 • “DVD problems” on page 89 • “Intermittent problems” on page 91 • “Keyboar d, mouse, or pointing device pr oblems” on page 91 • “Monitor pr oblems” on page 92 • “Networking pr[...]

• V erify that the audio device drivers ar e correctly installed. See Micr osoft Windows help syst em for mor e information. If these actions do not corr ect the problem, run the diagnostic progr ams (see “Diagnostic pr ograms” on page 101 for instructions). If you need t echnical assistance, see Chapter 11 “Getting information, help, and s[...]

Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc int o the other drive. In some cases, only one of the drives is connect ed to the audio subsyst em. • If you are using the Windows 7 oper ating system, follow the action for “ A CD or DVD does not work” on page 89 . If [...]

• T ry a lower scr een r esolution or color depth. If these actions do not corr ect the problem, run the diagnostic progr ams (see “Diagnostic pr ograms” on page 101 for instructions). If you need t echnical assistance, see Chapter 11 “Getting information, help, and service” on page 105. DVD movie will not play Symptom: DVD movie will not[...]

• On comput ers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not corr ect the problem, run the diagnostic progr ams (see “Diagnostic pr ograms” on page 101 for instructions). If you need t echnical assistance, see Chapter 11 “Getting info[...]

The mouse or pointing device does not work Symptom: The mouse or pointing device does not work. Actions: • V erify that the mouse or pointing-device cable is securely attached to the corr ect connector on the computer . Depending on the type of mouse you have, the mouse cable will connect to either the mouse, serial, or USB connector . Some keybo[...]

F or information about the status lights and using the contr ols, refer to the documentation that comes with your monitor . Select your symptom from the following list: • “Wr ong char acters appear on the scr een” on page 93 • “The monitor works when you turn on the computer , but goes blank after some period of computer inactivity” on [...]

• The monit or might be oper ating in a low-refr esh r ate display mode. Set the monit or to the highest, noninterlaced r efresh r ate supported by your monitor and the video contr oller in your computer . Attention: Using a r esolution or refresh rat e that is not supported by your monit or might damage it. Check the documentation that comes wit[...]

• “The adapter st ops working for no apparent r eason” on page 95 • “If your computer is a Gigabit E thernet model and you use a speed of 1000 Mbps, the connection fails or err ors occur ” on page 96 • “If your computer is a Gigabit Ethernet model, it cannot connect t o the network at 1000 Mbps. Instead, it connects at 100 Mbps” o[...]

If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur Symptom: If your comput er is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur . Actions: • Use Cat egory 5 wiring and make sure that the network cable is securely connected. • Connec[...]

Sound does not come from the Bluetooth headphone Symptom: Sound does not come fr om the Bluetooth headset/headphone but comes fr om the local speaker even though the headset/headphone is connected using Headset pr ole or A V pr ole. Action: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player[...]

Actions: • V erify that all option har dware and cable connections are secur e. • If the option comes with its own t est instructions, use those instructions t o test the option. • If the failing option is a SCSI option, verify that: – The cables for all e xternal SCSI options are connected corr ectly . – The last option in each SCSI chai[...]

2. Right-click your C drive entry and then click Pr operties . 3. Click Disk Cleanup . 4. Click Clean up system les . 5. Click the Mor e Options tab. 6. In the Progr ams and F eatur es ar ea, click the Clean up button. 7. A list of installed applications is displayed. Select the application you want to r emove. Click Uninstall/Change . • Clean[...]

Note: Non-IEEE-appr oved printer signal cables might cause unpr edictable problems. 1. Any device drivers and other softwar e that came with the print er are correctly installed. 2. Y ou have assigned the print er port corr ectly in your oper ating system, application pr ogram, or BIOS settings. F or mor e information about BIOS settings, see Chapt[...]

progr am. Help systems ar e typically accessible from a menu or button in the pr ogram, and fr equently from the F1 k ey . • If you ar e having difculty with the Windows operating system or one of its components, r efer t o the Windows help system. It is accessible fr om the Windows Start menu. • T o determine if problems ar e caused by newl[...]

Notes: 1. Depending on the dat e when your computer was manufactured, your computer is preinstalled with either the Lenovo Solution Cent er pr ogram or the Lenovo ThinkV antage T oolbo x progr am for diagnostic purposes. F or more information about the Lenovo ThinkV antage T oolbox pr ogram, see “Lenovo ThinkV antage T oolbox” on page 102. F or[...]

Windows oper ating system. Use the PC-Doctor for DOS diagnostic pr ogram if you are unable to start the Windows oper ating syst em or if the two diagnostic progr ams preinstalled on your computer have not been successful in isolating a possible pr oblem. Y ou can run the PC-Doctor for DOS diagnostic progr am from a diagnostic disc that you creat ed[...]

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© Copyright Lenovo 2011, 2012 105 Chapter 11. Getting information, help, and ser vice This chapter contains information about help, service, and technical assistance for pr oducts manufactured by Lenovo. Information resources Y ou can use the information in this section t o access useful r esources relating to your computing needs. Lenovo ThinkV a[...]

106 ThinkCentre User Guide Lenovo Support W eb site T echnical support information is available on the Lenovo Support Web sit e at: http://www.lenovo.com/support This W eb site is updated with the latest support information such as the following: • Drivers and software • Diagnostic solutions • Pr oduct and service warr anty • Pr oduct and p[...]

Chapter 11 . Getting information, help, and service 107 • Installation and maintenance of application pr ograms Refer to the Safety, Warr anty, and Setup Guide that comes with your comput er for information about your warranty type and dur ation. Y ou must r etain your pr oof of pur chase to obtain warr anty service. F or a list of the Lenovo Sup[...]

108 ThinkCentre User Guide[...]

Appendix A. Notices Lenovo may not offer the products, services, or featur es discussed in this document in all countries. Consult your local Lenovo r epresentative for information on the products and services currently available in your area. Any r eference to a L enovo product, pr ogram, or service is not int ended to state or imply that only tha[...]

T rademarks The following t erms are trademarks of L enovo in the Unit ed States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkV antage Microsoft and Windows ar e trademarks of the Microsoft gr oup of companies. AMD , AMD Athlon, AMD Phenom, AMD Sempr on, and combinations ther eof are tr ademarks of Advanced[...]

Appendix B. Regulatory information Export classication notice This product is subject to the United Stat es Export Administr ation Regulations (EAR) and has an Export Classication Control Number (ECCN) of 4A994.b. It can be r e-exported e xcept to any of the embar goed countries in the EAR E1 country list. T elevision output notice The follow[...]

Industry Canada Class B emission compliance stat ement This Class B digital appar atus complies with C anadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. European Union - Compliance to the Electromagnetic Compatibility Directive This pr oduct is in conformity with the pr otection r equirements of EU[...]

Informationen in Hinsicht EMVG P ar agraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B. Kor ea Class B compliance statement Japanese VCCI Class B statement Japan compliance statement for products which connect to the power mains with rat ed current less than or equal t o 20 A per phase Lenovo product[...]

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Appendix C. WEEE and r ecycling information Important WEEE Information The WEEE marking on Lenovo pr oducts applies to countries with WEEE and e-wast e regulations (for e xample, European Directive 2002/96/EC, India E-W aste Management & Handling Rules, 2011). Appliances ar e labeled in accor dance with local regulations concerning waste electr[...]

Collecting and r ecycling a disused L enovo comput er or monit or If you ar e a company employee and need t o dispose of a L enovo computer or monitor that is the pr operty of the company, you must do so in accor dance with the Law for P romotion of Effective Utilization of Resources. Comput ers and monitors are categoriz ed as industrial wast e an[...]

Battery recycling information for the Eur opean Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batt eries are labeled in accordance with Eur opean Directive 2006/66/EC concerning batt eries and accumulat ors and waste batteries and accumulat ors. The Dir ective determines the framework f[...]

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Appendix D . Restriction of Hazardous Substances Directive (RoHS) China RoHS T urkish RoHS The L enovo pr oduct meets the r equirements of the Republic of T urkey Dir ective on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE). Ukraine RoHS © Copyright Lenovo 2011, 2012 119[...]

India RoHS RoHS compliant as per E-Wast e (Management & Handling) Rules, 2011. 120 ThinkCentre User Guide[...]

Inde x A a rescue medium, cr eating and using 68 accessing system board components and drives 30 Administrat or, password 74 antivirus software 7 audio line-in connector 9 audio line-out connector 9 audio subsystem 1 B backup and recovery operations 66 basic tr oubleshooting 85 battery, replacing 39 boot-block r ecovery 80 C cables, connecting 64 c[...]

integr ated cable lock, security 24 internal drives 1 internal speaker , replacing 59 K keyboard connector 10 keyboard, r eplacing 63 L Lenovo Solution Center 102 Lenovo ThinkV antage T oolbox 102 Lenovo ThinkV antage T ools 105 Lenovo Welcome 5, 105 locating components 11 M media, creating and using r ecovery media 65 memory module installing, rep[...]

startup device 76 sequence, changing 76 tempor ary, selecting 76 static-sensitive devices, handling 27 system management 2 progr ams 79 system boar d connectors 12 locating parts 12 locations 12 memory module 31 system board components and drives accessing 30 system fan, replacing 57 T tempor ary startup device 76 the BIOS, updating (ashing) 79?[...]

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Part Number: 0B07098 Printed in (1P) P/N: 0B07098 *1P0B07098*[...]