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Lenovo 309396U manual

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Table of contents for the manual

  • Page 1

    T hinkP a d X2 0 1 , X2 0 1s, an d X2 0 1 Ta b l e t S e rvi ce a n d T r o ub l es h o otin g G ui d e[...]

  • Page 2

    Note Before using this information and the product it supports, be sur e to read the following: v Safety and Warranty Guide v W ireless related information in online Access Help and Appendix C, “Notices,” on page 21. v Regulatory Notice The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the W eb site. T o refer to the[...]

  • Page 3

    Contents Important safety information ...... v Conditions that requir e immediate action . . v Safety guidelines .......... v i Batteries ............ v i i Rechargeable battery notice ..... viii Lithium coin cell battery notice ..... i x Electrical current safety information . . . x Modem safety information ...... x i Laser compliance statement ..[...]

  • Page 4

    iv ThinkPad X201, X201s, and X201 T ablet Service and T roubleshooting Guide[...]

  • Page 5

    Important safety information Note: Read important safety information first. This information can help you safely use your notebook personal computer . Follow and retain all information included with your computer . The information in this document does not alter the terms of your purchase agreement or the Lenovo ® Limited W arranty . For more info[...]

  • Page 6

    internal electronic component has failed in a safe and controlled manner . Or , they might indicate a potential safety issue. However , do not take risks or attempt to diagnose the situation yourself. Contact the Customer Support Center for further guidance. For a list of Service and Support phone numbers, see the following W eb site: http://www .l[...]

  • Page 7

    For more information, see Chapter 1, Important safety information in the Safety and Warranty Guide . The latest Safety and W arranty Guide has been uploaded on the W eb site. See “Notice for Safety and W arranty information” on page 28. Batteries DANGER Personal computers manufactured by Lenovo contain a coin cell battery to provide power to th[...]

  • Page 8

    Rechargeable battery notice DANGER Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty . If the rechargeable battery pack is incor[...]

  • Page 9

    Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin cell battery , use only the same or an equivalent type that is recommended by the manufacturer . The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: v Throw or immerse into w[...]

  • Page 10

    Electrical current safety information DANGER Electric current from power , telephone, and communication cables is hazardous. T o avoid a shock hazard: v Do not use your computer during a lightning storm. v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v C[...]

  • Page 11

    Modem safety information DANGER Laser compliance statement Some personal computer models are equipped fr om the factory with a CD or DVD drive. CD and DVD drives are also sold separately as options. CD and DVD drives are laser pr oducts. The drive’s classification label (shown below) is on the surface of the drive. CLASS 1 LASER PRODUCT LASER KLA[...]

  • Page 12

    These drives are certified in the U.S. to conform to the r equirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewher e, these drives are certified to conform to the r equirements of the International Electrotechnical Commission (IEC) 60825-1 and CENELEC [...]

  • Page 13

    Some CD and DVD drives contain an embedded Class 3A or Class 3B laser diode. Note the following statement. DANGER Save these instructions. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Important safety information xiii[...]

  • Page 14

    xiv ThinkPad X201, X201s, and X201 T ablet Service and T roubleshooting Guide[...]

  • Page 15

    Chapter 1. Finding information Lenovo ThinkV antage T oolbox (Lenovo System T oolbox) The Lenovo ThinkV antage ® T oolbox is a diagnostic program that works through the W indows operating system. It enables you to view symptoms of computer problems and solutions for them, and includes automatic notification when action is requir ed, computing assi[...]

  • Page 16

    2 ThinkPad X201, X201s, and X201 T ablet Service and T roubleshooting Guide[...]

  • Page 17

    Chapter 2. Solving computer problems Diagnosing problems If you experience problems with your computer , use the following procedure as a starting point for solving them. v If you can start up the operating system, see “Diagnosing problems using Lenovo ThinkV antage T oolbox (Lenovo System T oolbox).” v If you cannot start up the operating syst[...]

  • Page 18

    Diagnosing problems using PC-Doctor from the Rescue and Recovery workspace By using PC-Doctor ® from the Rescue and Recovery ® workspace, you can diagnose your system without starting up the operating system. T o run PC-Doctor , do as follows: 1. T urn off the computer , and then turn it on again. 2. When the ThinkPad ® logo comes up, immediatel[...]

  • Page 19

    Chapter 3. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad Notebooks, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about wher e to go for additional information about ThinkPad Notebooks, w[...]

  • Page 20

    v Lenovo hardwar e repair - If the problem is determined to be caused by Lenovo hardwar e under warranty , trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally , there might be changes that are r equired after a product has been sold. Lenovo or your r eseller , if authori[...]

  • Page 21

    visit the Support W eb site at http://www .lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo r eseller or Lenovo marketing repr esentative. Getting help around the world If you travel with your computer or relocate it to a country wher e your ThinkPad machine type is sold, your computer might be e[...]

  • Page 22

    Country or Region T elephone Number Brazil Sao Paulo region: (1 1) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Brunei 801-1041 (English and Bahasa Melayu) Canada 1-800-565-3344 (English and French) Caribbean (Bermuda, Jamaica, and T ortola) 1-877-426-7378 (English) Chile 800-361-213 188-800-442-488 (T oll free) (Spanish[...]

  • Page 23

    Country or Region T elephone Number El Salvador 800-6264 (Spanish) Estonia +372 66 00 800 +372 6776793 Finland +358-800-1-4260 (W arranty service and support) (Finnish) France Hardwar e 0810-631-213 (W arranty service and support) Software 0810-631-020 (W arranty service and support) (French) Germany 018 05-0 04 61 8 (German) Greece +30-210-680-170[...]

  • Page 24

    Country or Region T elephone Number Latvia +371 7070360 Lithuania +370 5 278 66 00 Luxembourg +352-360-385-343 (French) Malaysia 1800-88-1889 (Local number only) +603 8315 6855 (DID) (English and Bahasa Melayu) Malta +35621445566 Mexico 001-866-434-2080 (Spanish) Middle East +44 (0)1475-555-055 Netherlands +31-20-514-5770 (Dutch) New Zealand 0800-7[...]

  • Page 25

    Country or Region T elephone Number Sri Lanka +9411 2493547 +941 1 2493548 (English) Sweden 077-1 17-1040 (W arranty service and support) (Swedish) Switzerland 0800-55-54-54 (W arranty service and support) (German, French, and Italian) T aiwan 886-2-8723-9799 or 0800-000-700 (Mandarin) Thailand 1-800-060-066 (Local number only) 66 2273 4088 +603 83[...]

  • Page 26

    12 ThinkPad X201, X201s, and X201 T ablet Service and T roubleshooting Guide[...]

  • Page 27

    Appendix A. Warranty information This Appendix provides information r egarding the warranty period and type of warranty service applicable to your Lenovo hardwar e product in your country or region. For the terms and conditions of the Lenovo Limited W arranty that applies to your Lenovo hardware pr oduct, see Chapter 3, W arranty Information in the[...]

  • Page 28

    ThinkPad X201 T ablet Machine T ype Country or Region of Purchase W arranty period T ypes of W arranty Service 0053, 0831 US, Canada, Mexico, Brazil, Australia, and Japan Parts and Labor - 1 year 3 Battery pack and T ablet Digitizer Pen - 1 year 1 Other Parts and Labor - 1 year 4 Battery pack and T ablet Digitizer Pen - 1 year 1 2985, 3093 US, Cana[...]

  • Page 29

    T ypes of warranty service 1. Customer Replaceable Unit ( ″ CRU ″ ) Service Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU information and replacement instructions ar e shipped with your product and ar e available from Lenovo at any time upon request. CRUs that ar e easily installed by you are called[...]

  • Page 30

    disposing of the product as it sees fit. For Mail-in Service, the pr oduct will be returned to you at Lenovo expense, unless your Service Pr ovider specifies otherwise. 5. Product Exchange Service Under Product Exchange Service, Lenovo will ship a r eplacement product to your location. Y ou are r esponsible for its installation and verification of [...]

  • Page 31

    Para obtener una lista de los Centros de servicio autorizados, por favor , visite: http://www .lenovo.com/mx/es/servicios Manufactured by one of the following, depending on the model: SCI Systems de México, S.A. de C.V . A v . De la Solidaridad Iberoamericana No. 7020 Col. Club de Golf Atlas El Salto, Jalisco, México C.P . 45680 T el. 01-800-3676[...]

  • Page 32

    18 ThinkPad X201, X201s, and X201 T ablet Service and T roubleshooting Guide[...]

  • Page 33

    Appendix B. Customer Replaceable Units (CRUs) Customer Replaceable Units (CRUs) are computer parts that the customer can upgrade or replace. Ther e are two types of CRU: self-service and optional-service. Self-service CRUs are easy to install. They may be standalone or latched, or requir e a screwdriver to remove a maximum of two scr ews, whereas o[...]

  • Page 34

    If you are unable to access these instructions or if you have dif ficulty replacing a CRU, you can use the following additional r esource: v The Customer Support Center . For the telephone number of the Support Center for your country or region, see “W orldwide telephone list” on page 7. Note: Use only computer parts provided by Lenovo. For war[...]

  • Page 35

    Appendix C. Notices Notices Lenovo may not offer the pr oducts, services, or features discussed in this document in all countries. Consult your local Lenovo repr esentative for information on the products and services curr ently available in your area. Any refer ence to a Lenovo product, program, or service is not intended to state or imply that on[...]

  • Page 36

    information contained in this document was obtained in specific environments and is presented as an illustration. The r esult obtained in other operating environments may vary . Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any refer ences in this publicati[...]

  • Page 37

    v Increase the separation between the equipment and r eceiver . v Connect the equipment into an outlet on a circuit dif ferent from that to which the receiver is connected. v Consult an authorized dealer or service repr esentative for help. Lenovo is not responsible for any radio or television interfer ence caused by using other than specified or r[...]

  • Page 38

    environments to pr ovide reasonable protection against interfer ence with licensed communication devices. EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance Deutschsprachiger EU Hinweis Hinweis für Geräte der Klasse B EU-Richtlinie zur Elektromagnetischen V erträglichkeit Dieses Produkt entspricht den Schutzanfor derungen de[...]

  • Page 39

    Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B. EU WEEE Statements The W aste Electrical and Electronic Equipment (WEEE) mark applies only to c[...]

  • Page 40

    ENERGY ST AR model information ENERGY ST AR ® is a joint program of the U.S. Envir onmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the envir onment through energy ef ficient products and practices. Lenovo is proud to of fer our customers products with the ENERGY ST AR qualified designation. Lenovo [...]

  • Page 41

    W indows XP W indows 7 and Windows V ista v Power scheme: Energy Star at AC mode T urn off monitor: After 10 minutes T urn off hard disks: After 15 minutes System standby: After 25 minutes System hibernates: Never v Power plan: Energy Star at AC mode T urn off the display: After 10 minutes Put the computer to sleep: After 25 Advanced power settings[...]

  • Page 42

    7. Clear the Allow this device to bring the computer out of standby check box. 8. Click OK . Notice for Safety and W arranty information The latest Safety and Warranty Guide has been uploaded on the W eb site. T o refer to it, go to http://www .lenovo.com/think/support, click T roubleshooting, and then click User’s guides and manuals. Notice for [...]

  • Page 43

    T rademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ® Rescue and Recovery ® ThinkPad ® ThinkV antage ® T rackPoint ® W ake on LAN is a registered trademark of International Business Machines Corporation in the United States, other countries, or both. Microsoft, W indows and W indows V[...]

  • Page 44

    30 ThinkPad X201, X201s, and X201 T ablet Service and T roubleshooting Guide[...]