LevelOne SIP IP PBX VOI-9300 manual

VOI-9300 SIP IP PBX User Manual[...]

2007-1 1 -21 2 2 T able of Content 1. INTRODU CTION ........ ........ ......... ........ ......... ........ ......... ........ ......... ........ ........ ......... ........ ......... ........ ......... ........ ......... ... 4 1.1. O VER VI EW ......... ........ ......... ........ ........ ......... ........ ......... ........ ......... ........ .[...]

2007-1 1 -21 3 3 8.5 S WIT CH B OARD (A UTO A TTENDANT S ETTINGS ) ......... ........ ......... ........ ......... ........ ........ ......... ........ ......... ........ ......... ...... 39 8.5.1 Prompt Message ... ........ ......... ........ ......... ........ ......... ........ ......... ........ ......... ........ ......... ........ ........ ..[...]

2007-1 1 -21 4 4 1. Introductio n 1.1. Overview The VOI-9300 is an embedded Voice over IP (Vo IP) PBX Server with Sessi on Initiation Protocol (SIP) to provide IP extension phone connections for global virtual office of small -to-medium business (SM B) companys. Equipped with 4 x FXO ports, Eth ernet LAN and W AN ports plus Life Line features, VOI-[...]

2007-1 1 -21 5 5 2. Features The VOI-9300 IP PBX is equipped w ith RJ45 & RJ1 1 connectors and is fe atur ing as the follow ing:  SIP Server supports 50 u ser registrations and 20 concurrent cal ls  SIP v1 (RFC2543), v2 (RFC3261 ) with MD 5 authent ication (RFC2069 and RFC 2617)  RJ45 x 2 for Etherne t W AN and LAN ports + RJ1 1 x 4 fo[...]

2007-1 1 -21 6 6 4. Packing Co ntent Inside the pac kage you should find: (1) One VOI-9300 IP PBX (2) One AC100~240V t o 12VD C/1A Power Adaptor (3) One Cat 5 Ethernet Cabl e (4) One User Manual CD 5. LED Indicator s & Inter face Connect ors LED Indicators On the front pane l of VOI-9300, there are 12 LED indicators as the following table LED S[...]

2007-1 1 -21 7 7 Interface Connect ors 1. DC Power 12V olt DC / 1A Power Adaptor with 100~240V AC power input 2. FXO ports 4 FXO port s are for connection to PS TN lines, and numbered 1, 2 , 3 and 4 from lef t to right. 3. Life Line port Life Line F X S port connects to an analog t elephone. W hen power is down, the Life Line w ill switch to FXO po[...]

2007-1 1 -21 8 8 6. Installations 7. Reset to Fact ory Defa ult IP PBX VOI-9300 can be reset back to factory default when IP address is not accessible for web configurations. The procedures are as follow s: 1. Pow er off. 2. Press the RESE T button and hold con tinuously , then power on. 3. Hol d the RESE T bu tton u ntil all the LED indicators sta[...]

2007-1 1 -21 9 9 8. IP PBX Config uration s by Web Brow ser Y ou may enter the IP address from PC W eb browser to configure VOI-9300. For example, enter http://192.168.1.1 from IE w eb browser to display lo g in p age as follows. Note that V OI-9300 support auto-MDIX for LAN port. If a notebook PC is directly connected to the LAN port of VOI-9300 f[...]

2007-1 1 -21 10 1 4). VOI-9300 provides 100 SIP user ID number accounts which can be configured as well by Web browser . The preset user ID numbers are fr om 2001~2010 with same passw ord 123456 . The SIP service port is default at 5060 . Resource S tatus[...]

2007-1 1 -21 11 1 1 8.1 Network VOI-9300 IP-PBX prov ides two RJ45 conne ctors for LAN and WAN ports at 10/100M Ethernet interfaces. The Network will di splay the current status for LAN, WAN , D HCP , DDNS, and VPN settings. 8.1.1 Network S tatus Network S tatus shows all the IP addresses for LAN, WAN, VPN serv er and VPN clien ts.[...]

2007-1 1 -21 12 1 8.1.2 LAN Setting LAN Port can be used for IP-PBX to connect to a Notebook PC for con f igurations. The embedd ed DHCP Server will automatically assign IP add ress through the LAN port. MAC Address should be unique in the same netw ork, and IP Addres s must be in the format of xxx.xxx . xxx.xxx and xxx is from 0 to 255, e.g. 192.1[...]

2007-1 1 -21 13 1 S tatic IP mode Dynamic IP Mode PPPoE Mode W he n VOI-9300 IP-PB X connec ts to ADSL Modem with PPPOE link, you may need to enter the account name and pass word for PPPOE. In addition, y ou may select the DNS server and enter the IP address for the First and Second DNS serv ers.[...]

2007-1 1 -21 14 1 8.1.4 DHCP Server The embedded DHCP server in NA T will automatically assign IP add ress to the network devices. DHCP Server St atus: T o show the current DHCP server status DHCP Server St art/Stop: T o enable/disable DHC P Server S tart/End I P A ddress: DHCP Server will assign an I P w ithin t he sta rt/end IP address r ange, e.[...]

2007-1 1 -21 15 1 Service Provider : C hoose D D NS server that updates your IP address. Host Name: Set your host name that need to do DDNS update. User Name : The DDNS server requires you to supply a name and passwor d to update your IP address. Y ou have to register the user name and password o f fline to the specific DDNS server . Password: The [...]

2007-1 1 -21 16 1 Example for www .d yndns.com DDNS Settings This shows the current r egistration of www .3322.org or www .dy ndns.org f or dynamic DNS se rvice. 8.1.6 VPN Sett ings VPN is namely virtual private network. VPN establishes a temporary and safely connection over public network (generally Internet). Usually VPN is an extension of an int[...]

2007-1 1 -21 17 1 VPN Server Configurati on f or PPTP (Point-to-Point T unnel Protocol) VPN Server: Y ou may enable or di sabl e VPN Server Service. UserName: For remote user when co nnected to VPN serv er . Password: For remote user when connected to V PN server . Press Update t o save the configurations, and press Reboot t o activate the new conf[...]

2007-1 1 -21 18 1 8.2 System The VOI-9300 I P PBX System configurations can be set in this sect ion. The settings include Server Ports Setting, Rate Setting, DMZ, TrustHost, Music on Hold, Hotlines, Admin Account s, USB_Disk Setting, V oicemail Setting, and T ime Zone. 8.2.1 SIP Port The SIP de f ault port number is 5060 f or V oIP Applications. Th[...]

2007-1 1 -21 19 1 8.2.2 Rate Settings Rate setting is used to cal culate t he charges for each call . T he IP PBX will generate a call record for the charges. All the ch arges are based on t his rate ta ble. The rate is based on the prefix to calculate the charges: Prefix: 0 Rate: 15 (cent) Ti me Unit ： 60 (second) This means when callin g a numb[...]

2007-1 1 -21 20 2 DMZ mode: Y ou can enable DM Z mode or disable. External IP Address: External address can be accessed by facilities from Internet . LAN n: T his is the private network segments where the IP-PBX resides in. Update your settings, Submit -> Reboot. 8.2.4 T rust Host It is not need to have authentication from the call of Trusted IP[...]

2007-1 1 -21 21 2 (1) Need to work wi th FXO ports, (2) Need to connect wi th VOI-9300, (3) Need to connect wi th another SIP Server . In summary , the T rustHost address can be se t whenever the authentication is not needed . 8.2.5 Music ON Hold The IP PB X will pla y music w hen a call is on hold due to the following situations; (1) When the call[...]

2007-1 1 -21 22 2 8.2.6 Hot Lines Hot line function numbers can be entered into the list. Make sure each of the Hot line function number is unique, and not t he same as any ex tension number or PSTN numbers. The Hotline list displays the function num ber of the PBX, and it will activate t he function service when pressing the correspondi ng f uncti[...]

2007-1 1 -21 23 2 Detailed De sc riptions for Hotline Fun ction Numbers Hotline Numbers Functions Descriptions *8 Call pickup Press *8# to pickup calls w ithin the same group 9 Operator Press 9# to call Operator . 1 12 Auto Attendan t (AA) Press 1 12# to ente r Auto Attendant IVR followed wi t h the voice prompts. 1600 Queues Setting Any extension [...]

2007-1 1 -21 24 2 Procedures: From 202 IP Phone, Dial 1602 -> 1 (set f orward) -> 2 ( busy forw ard) -> 203# -> 1 (submit) -> hang up. 1603 Play V oicemail f or Current Extension T o play & to dele t e the voi cemails for the current IP phone extension number . Example: T o hear the first voice messa g e and dele t e message afte[...]

2007-1 1 -21 25 2 2 for technical support, P ress 0 for directo ry”, then you may set as the following; (1) Call hold 1 for customer ser vice and connect extension 1; (2) Call hold 2 for technic al support and connect extension 2; (3) Modified the prompt v oice messages. 1) Change 1701 hotline nu mber to 1, and 1702 hotline number to 2. System &g[...]

2007-1 1 -21 26 2 Submit to add the num ber 208 for Queue1. The number w ill be display ed in the Current Queue A gent List for Queue 1. Submit to add the num ber 203 for Queue2. The number w ill show in the Current Queue Agent L ist for Queue2 . 3) Add V oice prompts to S w itchboard. Submit. It will display v oice prom pt s in the List. Press the[...]

2007-1 1 -21 27 2 The No. 1 of S tatus w ill show “1” to i ndicate ac ti vate st atus. 8.2.7 A dmin A ccount 8.2.8 USB Disk Sett ing W he n you need to store the voice mails, plea se do the steps as follow s; (1) Insert USB disk (2) Select “Insert USB Disk” in t he current s tatus (3) Select Y es to enabl e USB voice mail recording. (4) Cli[...]

2007-1 1 -21 28 2 W he n the voice mails is not needed, please do the steps as fol lows; (1) Select “Insert USB Disk” in t he current s tatus (2) Select No to disable USB voice mail recording. (3) Click Submit button. (4) Pull out the USB disk. 8.2.9 V oicemail Setting V oicemail is the voice messages of incoming calls. W hen the call is not an[...]

2007-1 1 -21 29 2 SSL for Gmail : The IP-PBX su pports voicemail v ia Gmail server by using S SL mode. MailBox: This is used for t he sending account in G mail . This must be register ed in Gmail in advanc e. User: The user name reister ed to Gmail. Password: The password registered to Gmai l. SMTP Server: Gmail uses port 465 for the SSL SMTP serve[...]

2007-1 1 -21 30 3 8.3 Incoming Calls Settings The I P PBX provides t wo ways of incoming calls; one is from local PSTN through the FXO ports, and the other is from the calls from ITSP . In some ca se, the ITSP may provide the real PSTN numbers for the IP PB X from the V oIP . 8.3.1 Calls from FXO ports The I P PBX provides 4 FXO ports to allow PSTN[...]

2007-1 1 -21 31 3 8.3.2 Calls from V oIP The IP PBX can function as a terminal CPE to r egister into a SIP server or another I P PB X . For any external V oIP calls, for example, 1234 into this IP PBX, you may redirect to either Auto Attendant, Operator , Conference ro oms, etc.  Registry Address : The SIP Registration Server IP/URL:Por t number[...]

2007-1 1 -21 32 3 The list will display reg istered users with st atus after sub mit. Y o u may also press the icon to modify the setting.[...]

2007-1 1 -21 33 3 Y o u may press the icon to delete this setting. 8.3.3 A ccess Number Access Number is used to supplement the function of incoming calls fro m V oIP SIP Server in the previous section. For s ome ITSP SIP Servers, one way voice connection may be missin g due to protocol incompa tibility . In this case, the Access Number c an be set[...]

2007-1 1 -21 34 3 Access Number : The registered number to ITSP or SIP server . Redirect into : One of the hotline functional calls. Memo : For memo desc riptions. The Access Number will be displayed a fter pressing Submit button.[...]

2007-1 1 -21 35 3 8.4 Outgoing Call The IP PBX provides two kinds of ou tgoing calls; one is v ia FXO port t o local PSTN lines, and the other is via V oIP calls. The settings a re as follows: 8.4.1 Outgoing Calls via FXO po rts The IP PBX is equipped with 4 FXO ports for connection to local PSTN lines. All the extension number can t hen make outgo[...]

2007-1 1 -21 36 3 Here, you can co nfigure outgoing ca l l rules for FX O ports. Outgoing Desc.: Brief description o f this rule. Authority: Used to restrict user’s call, only user whose Authority is equal or greater than this value can use this rule to make an outgoing call. Group NO.: U sed to sp ecify the F XO g roup, for each ou tgoing call, [...]

2007-1 1 -21 37 3 8.4.2 Outgoing Calls via V oIP SIP Trunk is a logical pipeline conne cting IP-PBX and SIP ITSP. By SIP Trunk, extension users in this system can co mmunicate with users in t he third-party VoIP sy stem. The VOI-9300 IP-PBX supports outgoing call through SIP Trunk, connecting with the third-party VoIP system, which means, we can ei[...]

2007-1 1 -21 38 3 Description: Br ief description of th i s rule. Authority: Used to restrict user’s call, only user whose Authority is equal or greater than this value can use this rule to make an outgoing call. IP/Domain Addr ess: The IP address o f the third party syst em . UserName: The a ccount provided by the third party sy stem. Password: [...]

2007-1 1 -21 39 3 8.5 SwitchBoard (A uto A ttendant Settings) The IP PBX provides an Auto A tt endant f or user to call. W hen receiving an incoming call, t he auto attendant wil l play a welcome prompt message or call another extension number . The settings include welcome promp t message, operator , and auto attend . 8.5.1 Prompt Message Y ou may[...]

2007-1 1 -21 40 4 8.5.3 Auto Attendant Auto Attendan t will handle all the incoming calls w hen no one can answer in the comp any . There are two ways for attendant. The first one is Prompt wi t h playing answering prompt messages, and the second one is Ph one with direct transfer to the phone number .  Prompt : An answ ering prompt messa g e wi[...]

2007-1 1 -21 41 4  Number : If you select the Number way . The exte nsion number will answer the call.  Ti me/Week/Date / Month: The time of these time field set (Ti me & Week & Date & Month), the extension user wil l answer the call. 8.6 Users Management This section describes the account opening, clo sing , and m anagement. The [...]

2007-1 1 -21 42 4 8.6.1 Single User Account Opening → Add User Y ou may add sing le user account in this se ction by entering u ser name , password, groups, and call authority . Remember the length should not ex ceed 32. Note: when the number of registered users reach the limit, the f unction of add user will not wor k . 8.6.2 Group Users Account[...]

2007-1 1 -21 43 4 8.6.3 Bindings Extension b inding is used to bind many extension numbers together a s a g roup. W he n calling to one of the extension, t he ot her binding extension wi ll ring as well. This is also r eferred to as Group Ringing. (1) User-ID: T o enter extension number . (2) Bind-ID: T o enter the binding ID. The extension num ber[...]

2007-1 1 -21 44 4 8.6.4 Delete User Accounts There are two way s for user account deletion; one is for single account deletion, and t he ot her is for group account deletions. For single account deletion, you need only to enter the extensio n numb er . For g roup account deletions, you need t o enter a range of extension numbers. The IP PBX will de[...]

2007-1 1 -21 45 4  Inquiry : Choose one Us er-I D or User Name for s earch .  Condition (Fuzzy Q uery) : Enter the numbe r or user name for search . This pa g e will show the M odif y User settings. 8.6.6 Function Settings There are three function s provided as follows;[...]

2007-1 1 -21 46 4  Inquiry : Choose one Us er-I D or User Name for s earch .  Condition(Fuzzy Query) : Enter t he number or user name for search. This pa g e shows the M odif y User's Function setting. (1) Call Forward  Uncondition al Forward: Any incoming call to t his extension wi ll be for warded directly t o the set extension numb[...]

2007-1 1 -21 47 4 answer f or the incoming call. If no answer again , the call will be transferred to the n ext extension number until the call is answ ered. The maxi mum is 6 extensions numbers. After that, the call will be disconnected. (3) T ele phone Binding The t elephone binding is to bind t he extension number w ith a PST N number . For inco[...]

2007-1 1 -21 48 4 (2) Unconditional T ransfer (3) Call Trans f er; including busy , off-line, and no answ er transfer . (4) Find Me (5) T ele phone Binding Y ou may modify and update all the use r settings d irect ly from the entry o f the list. 8.6.8 On-Line Use r List The on-line users are for the current registered users. 8.7 Advanced Sett ings [...]

2007-1 1 -21 49 4 Firstly , you need t o set up auto configuration for the IP Phone. T he following example is f or reference only .  Auto Configuration: Sele ct the HTTP protocol.  HTTP Serv er: I P address or URL of the IP-PBX.  HTTP Fil e Path: Configuration file’ s saved path, it must be “/conf/”. Secondly , you need to configure[...]

2007-1 1 -21 50 5 8.7.2 Queue Settings Call waiting is to q ueue all the incoming calls and to assign based on rules to the desired extension numbers. If all the availa ble e xtensions are busy , the system will pla y the waiting music for the queuing incoming calls. Once availa ble, t he system will connect to the desired extensi ons.[...]

2007-1 1 -21 51 5 The IP PBX prov ides 4 call waiting queues. T he w aiting queues can be set t o a simple calling center , and the user may define individual waiting queues f or its ow n purpose. The waiting queues can be conf igured by the I E We b browser to define the f unctions as follow s; (1) Update new incomin g calls; (2) Setting the passw[...]

2007-1 1 -21 52 5 (2) Maximum attendan ts of conference room If set at 0, it has no limit ation. Please refer to the con f erence room settin gs. (3) Web Con trol of Conference Room There are three icons for t he three operation func tions; (1) The extension numbe rs are in conversation dialog sta tus (2) The extension is in m onitoring status. (3)[...]

2007-1 1 -21 53 5 Manager has the follo wi ng functions: 1, Make onesel f mute. Th e user voice will not be heard in the con f erence room. 2. Make the current conference room in lock, and any user trying to enter the conference room wi ll hear the prompt m essage “ Conference Room is i n Lock ”, and get disconnected. T o unloc k the conference[...]

2007-1 1 -21 54 5 8.7.4 Network Parameter The network parameters allow to enable/disable IP network functions . Support Voice Priority Tag (TOS/DSCP) TOS (Type of Service) and DSC P (Differentiated Servi ces Code P oint) are used to set different priority to data packet and data f low, thus enabling QoS in IP communication. TOS has four values; the[...]

2007-1 1 -21 55 5 8.7.5 Caller ID This allow to configure th e caller ID fuctions and to show t he incoming call numbe rs. Default is “Caller ID a ft er 1 st Ring (FSK)”.[...]

2007-1 1 -21 56 5 8.8 Call Det ail Records Query The IP PBX keeps call records for 2 months. Y ou may have two ways for r ecord queries. O ne is to query for the whole IP P BX, and the othe r is for the specific user . If y ou w ant to k eep the call records, you may copy to USB di sk before erased. 8.8.1 System Call Records query Y ou may query al[...]

2007-1 1 -21 57 5 By Time 8.8.2 User Call Reco rds Y ou may query all the calls for certai n user during the specified time frame and export t o local storages. Example :[...]

2007-1 1 -21 58 5 8.9 Upgrade & Rebo ot 8.9.1 User information Export & Import Before up gr ading the VOI-9300 IP-PBX o r reset t o fact ory defaults, you may export all the user information to local PC st orage, and import back after the upgrade or def ault settin g s are done. Export: Click on “DO WNLOAD” button and select “Save as [...]

2007-1 1 -21 59 5 8.9.2 System Upgrade VOI-9300 IP-PBX prov ides W EB upgradin g . Before upgrading, ma k e sure the follow ing; (1) Get the desired upgrade version. The VOI-9300 support two different ways for upgrade; Web GUI Upgrade and SIP Server Upgrade. (2) Backup a copy o f user information by import/ex port data f iles. (3) Make sure the pow[...]

2007-1 1 -21 60 6 9. Applications Applications of IP PBX under Firewall with DMZ This w ill protect corporate network security while allowing VOI-9300 to w ork as IP-PBX for V oIP applications. W hen VOI-9300 I P-PBX is operating unde r the corporate f irewall, remember t o enable and open the follo wing service port numb ers for V oIP application [...]

2007-1 1 -21 61 6 Applications of IP PBX with ADSL This VOI-9300 support s PPPOE to work with ADS L and to integrate IP-PBX into t he corporate network for V oIP applicat ions.[...]