Lexmark E352DN manual

www.lexmark.com User’ s Guide J une 2006 Lexmark and Le xmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or othe r countries. © 2006 Lexmark Intern ational, Inc. All r ights reser ved. 740 West Ne w Circle Road Lexington, K entuc ky 40550 E352dn[...]

2 Edition: J une 2006 The following paragraph does not apply to any country where such pro visions are inconsistent with local law: LEXMARK INTERNA TIONAL, INC., PR O VIDES THIS PUBLICA TION “AS IS” WITHOUT W ARRANTY OF ANY KIND , EITHER EXPRESS OR IMPLIED , INCLUDING, BUT NOT LIMITED T O, THE IMPLIED W A RRANTIES OF MERCHANT ABILITY OR FITNESS[...]

3 Contents Chapter 1: Learning about the printer ................................................ .............................. 5 Printer overview ............. .............. ................. .............. .............. ................ .............. ........ .... .............. .............. . 5 Understanding the control panel .............[...]

4 Contents Chapter 7: Troubleshooting ................................................................. ............................ 50 Online customer support ...................... .............. ................. .............. .............. ................. ..... ... ................. ..... 50 Calling for service ............... .............[...]

Learning about the printer 5 1 Learning about the printer Printer o verview CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or telepho ne, during a lightning sto rm. The follo wing illustration shows a front view of the printer with its f eatures labeled. 1 2 3 4 5 6 7 1 150-sheet output bin[...]

Printer overview 6 Learning about the printer The following illustration shows a rear view of the printer with i ts features labeled. 1 2 3 6 7 5 4 1 Rear exit 5 USB connect 2 Po w e r b u t t o n 6 P arallel connect 3 P ower connect 7 Etherne t connect 4 Dust cov er (not av ailable f or some models)[...]

Printer overview 7 Learning about the printer A number of menus are a vailable to mak e it easy f or you to change printer settings. The diagram shows the menu inde x on the control panel and the menus and items availab le under each menu. F or more information about menus and menu items, see the Menus and Messages guide on the Softw are and Docume[...]

Understanding t he control panel 8 Learning about the printer Understanding the contr ol panel The control panel consists of these items: • A 2-line liquid cr ystal display (LCD) that shows te xt • Six buttons: Stop , Menu (with Left Menu , Select , and Right Menu ), Back , and Go • An indicator light Note: A label located on the inside front[...]

Understanding t he control panel 9 Learning about the printer The use of the buttons and the la yout of the display are described in the follo wing table. Button or contr ol panel item Function Displa y The displa y shows messages describing the current state of the printer and indicating possible printer problems yo u must resolve . The top line o[...]

Understanding print media guidelines 10 2 Under standing print media guidelines Print media is paper, card stoc k, transparencies, labels, and env elopes. The last four are sometimes ref erred to as specialty media . The printer provides high-qu ality printin g on a variety of media. A number of things must be considered concerning print medi a bef[...]

Selecting print media 11 Understanding print media guidelines Selecting print media Selecting the appropr iate pri nt media for the printer helps you a void printing problems. The f ollowing sections contain guidelines for choosing the correct print media for the printer : •P a p e r • T r ansparen cies • En velopes •L a b e l s • Card st[...]

Selecting print media 12 Understanding print media guidelines Smoothness The degree of smoothness of paper directly affects print quality . If the paper is too rough, the toner does not fuse to the paper proper ly , resulting in poor pr int quality . If th e paper is too smooth, it can cause paper feeding or print quality issues . Smoothness needs [...]

Selecting print media 13 Understanding print media guidelines Selecting paper Proper paper loading helps prev ent jams and ensures trouble-free printing. T o help av oid jams or poor print quali ty: • Alwa ys use new , undamaged pa per . • Flex the paper stac k back and forth . Do not f old or crease the paper . Straighten the edges on a lev el[...]

Selecting print media 14 Understanding print media guidelines Printing on letterhead Check with the manu facturer or v end or to deter mine whether the chosen prepr inted letterhead is acceptable f or laser printe rs. P age orientation is impor tant when printing on letterhead. Use the following tab le f or help when loading letterhead in the media[...]

Selecting print media 15 Understanding print media guidelines En velopes T r y a sample of any env elope you are considering using with the printer before b uying large quantities. F or instru ctions on loadin g env elopes, see Loading the manual feeder on page 23 . When prin ting on env elopes: • T o achiev e the best possible print quality , us[...]

Storing print media 16 Understanding print media guidelines • Do not use label sheets that hav e adhesive to the edge of the sheet. Zone coating of the adhesiv e at least 1 mm (0.04 in.) aw a y from edges is recommended. Adhesive material contaminates the pr inter and could void the war ran ty . • If zone coating of the adhesive is not possible[...]

A voiding jam s 17 Understanding print media guidelines A v oiding jams Use appropria te print media (pa per , transparencies, labels, and card stock) to help ensure trouble-free printing. For more inf or mation, see What types of print media can be lo aded? on pa ge 10 . Note: T r y a limi ted sample of any print me dia you are considering using w[...]

Printing 18 3 Printing This chapter covers inf or mation abo ut loading pri nt media, sending a job to pr int, prin ting confidential jobs, canceling a pr in t job , printing a menu settings page, and printing a f ont list. For tips on paper jam prevention and print media storage, see A v oiding ja ms on page 17 or Stori ng print media on page 16 .[...]

Loading the 250 -sheet tra y 19 Printing 2 Adjust the rear paper guide , to the correct position for the size print media you are loading. Note: There should be a slight gap between the rear paper guid e and the paper stack. 3 Flex the sheets bac k and for th to loosen th em, then fan them. Do not fold or crease the print medi a. Straighten the edg[...]

Loading the 250 -sheet tra y 20 Printing 5 Adjust the two side paper guides to touch ligh tly against the sides of the paper stack. 6 Inser t the 250-sheet tray .[...]

Loading the 250 -sheet tra y 21 Printing 7 Extend the paper suppor t on the output bin. Extending the tra y for legal-size or f olio-size paper T o load legal-size or folio-siz e paper , extend the paper tra y . Y ou may also attach a dust cov er (if av aila ble) on the back of t he printer to protect the tray while it is e xtended. 1 Press down on[...]

Loading the 250 -sheet tra y 22 Printing Attaching the dust cover The dust cov er helps protect the tra y from the environment. It also k eeps the tra y from being knock ed out of position while it is e xtended. Attach the dust cov er to the back of the printer by aligning the tabs on the cov er to the hole s on the printer, then snap the cov er in[...]

Loading the man ual f eeder 23 Printing Loading the manual f eeder The manual feeder is located at the front of the prin ter and can only feed one sheet of pr int media at a time. F or inf or mation on acceptable print media to use in the manual feeder , see Wh at types of print media can be loaded? on pag e 10 . T o load the manual feeder : 1 Plac[...]

Linking tra ys 24 Printing Linking tra ys Tra y linking enables the automatic linking f eature for tr a ys when you load the same size and type of print media in multiple sources. The printer automaticall y links the trays; when one tra y is empty , print media feeds from the next link ed tra y . F or e xample, if you ha ve the same size and type o[...]

Canceling a print job 25 Printing Canceling a print job There are sev eral me thods for canceling a print job. • Canceling a job fr om the printer contr ol panel • Canceling a job from a computer running Windows – Canceling a job from the taskbar – Canceling a job fr om the desktop • Canceling a jo b from a Macintosh computer – Cancelin[...]

Printin g the menu settings page 26 Printing Canceling a job fr om a Macintosh computer Canceling a job from a Macintosh computer running Mac OS 9.x When you send a job to print, the pri nter icon for y our selected printer appears on the desktop. 1 Double-click the printer icon on your desktop. A list of print jobs appears in the printer wind ow .[...]

Printing a netw ork setup page 27 Printing Printing a netw ork setup page If the prin ter is attached to a n etwork, pr int a network setup page on the pr inter to verify the networ k connection. Thi s page also provides impor tant information that helps in configur ing for network printing. 1 Make sure the printer is on and Ready appears. 2 F rom [...]

Installing options 28 4 Installing options Accessing the system boar d 1 Remov e the 250-sheet paper tray . CA UTION: T o install memor y , you m ust access the pr inter system board. T ur n the pr inter off, and unplug the power cord from the wall outlet before continuing.[...]

Accessing the system board 29 Installing options 2 Press the b utton on the left side of the printe r to release and lower the front door . 3 Open the rear e xit door .[...]

Accessing the system board 30 Installing options 4 Press both buttons on the front right side of the machine to release the side access door . 5 Loosen the four scre ws on the cov er , but do not remov e them completely . 6 Slide the cov er to the left until the screws fit into the k eyholes on the cov er. 7 Remov e the cov er and set it aside.[...]

Adding a memory card 31 Installing options Adding a memory car d The system board h as one connector for an optional me mor y card. Note: Memor y options designed for other Le xmar k prin ters may not wo rk with your printer. 1 Access the system board (see Accessing the system board on page 28 ). 2 Push open the latches on both ends of the memor y [...]

Adding a flash memory card 32 Installing options Adding a flash memory car d Note: Flash memor y card options designed for other Le xmark prin ters ma y not work with your printer . 1 Access the system board (see Accessing the system board on page 28 ). 2 Unpack the flash memory card. Note: There are two sets of holes on the system board for flash [...]

Installing an optional 550-sheet dra wer 33 Installing options Installing an optional 550-sheet dra wer Place the printer unit directly on top of the 550-shee t draw er . CA UTION: T ur n the pr inter off, and unplug the po wer cord from the wall outlet bef ore continuing.[...]

Recognizing installed options 34 Installing options Recognizing installed options The prin ter dr iver should automatically recognize the newly-installed option when the pr inter is tur ned on. If it doe s not, you can add the appropr iate option manually . Note: If you hav e n ot installed your printer driver yet, f ollow the appropriate instructi[...]

Maintaining the printer 35 5 Maintaining the printer P er iodically , you need to complete cer tain tasks to maintain optim um print quality . These tasks are cov ered in this chapter . If se ver al people are using the pr inter , you ma y want to designate a key operator to do the setup and maintenance of your printer . Ref er printing problems an[...]

Ordering supplies 36 Maintaining the printer The recommended su pplies specifically designed for the printer are : Par t nu m b e r Description A verage car tridge yield * Wo r l d W i d e E250X22G Photoconductor kit 30,000 standard pages † For the USA and Canada 1 E250A21A T oner Car tridge 3,500 standard pages 1 E250A11A Retur n Program T oner [...]

Ordering supplies 37 Maintaining the printer Ordering a toner cartridge When the 88 Toner low message appears, you should order a ne w toner car t ridge. Y ou can print a few hundred pages after the 88 Toner low message appears. Y ou need to hav e a new toner cartr idge av ailable when the current one no longer prints satisfactorily . Changing a to[...]

Ordering supplies 38 Maintaining the printer 3 Remov e the toner car tr idge. a Press the release button on the base of the pri nt car tr idge assembly . b Grasp the handle, pulling up and out to remov e the toner car t ridge. 4 Unpack the ne w toner car tridge. Note: Y ou can use the p acking material from the new toner car tr idge to sh ip the ol[...]

Photoconduct or kit end-of -lif e 39 Maintaining the printer 6 Install the new toner car tr idge by aligning the white rollers on the toner car t ridge with the white arrows on the tracks of the photoconductor and pushing the toner car tridge in as f ar as it will go . The toner car tr idge clicks into place when correctly installed. 7 Close the fr[...]

Photoconduct or kit end-of -lif e 40 Maintaining the printer Changing a photoconductor kit Warning: When rep lacing a photoconductor kit, do not leave the ne w photoconductor kit exposed to direct light f or an extended period of time. Extended light e xposure can cause print qu ality problems . 1 T ur n the pr inter off. 2 Remov e the print car tr[...]

Photoconduct or kit end-of -lif e 41 Maintaining the printer 5 I nstall the toner car tridge i nto the new print car tridge assembly by aligning the white roll ers on the toner car tridge with the white arrows on the tracks of the photoconductor and pushing the to ner car tr idge in as far as it will go . The car tr idge clicks into place when corr[...]

Maintenanc e kit 42 Maintaining the printer Maintenance kit 80 Scheduled maintenance appears on the display after 120,000 pages hav e printed to let you know it is time to replace printer mai ntenance items. Order a mainten ance kit when 80 Scheduled maintenance first appears on the display . The maintenance kit contains a media exit guide and all [...]

Clearing jams 43 6 Clearing jams By carefully selecting pr int media and loading it proper ly , you should be able to a void most paper jams . For more inf or mation on av oiding paper jams, see A voiding jams on page 17 . If jams do occur, f ollow the steps outli ned in this section. T o resolve the paper jam messages, you must clear the entire pa[...]

Clearing a jam 44 Clearing ja ms Clearing a jam W e recommend clearing the entire paper path when a paper jam occurs. 1 Open the 250-sheet tray . If necessar y , remov e the tra y from the printer . 2 Remov e the jammed media.[...]

Clearing a jam 45 Clearing ja ms 3 Press down on the gr een duplex flap to release jammed pages from the duplex area, and then remo ve any crumpled paper. 4 Install the 250-sheet tray .[...]

Clearing a jam 46 Clearing ja ms 5 Open the front door , and remov e the print car tr idge assembly . 6 Lift the green flap at the front of the printer , and then remov e the jammed pages beneath it. 1 2 3 CAUTION: The fuser or fuser area may be hot.[...]

Clearing a jam 47 Clearing ja ms 7 Open the rear e xit, and remove the jammed pages . 8 After you ha ve cleared the jams , reinstall the print car tridge assembly , and make sure all printer do ors are closed. 9 Press . Note: Jam reco very is set to Auto by def ault. Wh en jam recovery is set to Auto , the memor y th at holds the image of a page ma[...]

Clearing a jam 48 Clearing ja ms Clearing a jam in the manual f eeder 1 Remov e the paper from the manual f eeder . 2 Open the front door , and remov e the print car tr idge assembly . 1 2 3[...]

Clearing a jam 49 Clearing ja ms 3 Lift the green flap at the front of the printer , and then remove the jammed pages beneath the flap . 4 Open the rear e xit door , and remov e the jammed pages. 5 After you ha ve cleared the jams , reinstall the print car tridge assembly , and make sure all printer do ors are closed. 6 Press . Note: Jam reco very [...]

T roubl eshooting 50 7 T r oubleshooting Online customer suppor t Customer suppor t is av ailable on the Le xmark Web site at www .lexmark.com . Calling f or service When you call f or printer ser v ice, describe the problem you are e xpe riencing, the message on the disp la y , and the troubleshooting steps you ha ve already tak en to find a solut[...]

Printing multiple-lang uage PDFs 51 Troubleshooting Printing m ultiple-language PDFs Solving printing pr oblems Symptom Cause Solution Some documents do not print. The documen ts contain unav ailable f onts. 1 Open the document you want to print in Adobe Reader. 2 Click the printer icon. The Print d ialog appears. 3 Select the Print as imag e check[...]

T urning on Reduced Curl mode 52 Troubleshooting T urning on Reduced Curl mode If the prin t media is curled on ce it exits the printer , Reduced Curl mode can be tu rn ed on to help reduce the problem. Howe ver , before turning th is mode on, you should try the possible solutions offered in T roubleshooting. F or more inf or mation, see The paper [...]

Solving option problems 53 Troubleshooting 6 Press to save . The control panel retur ns to Config Menu / Reduced Curl . 7 Press until Exit Config Menu appears, and then press . Activating Menu Changes appears. Reduced Curl mode is tur ned on. Resetting the Printer appears briefly follow ed by Performing Self Test , and the printer retur ns to Ready[...]

Solving ser vice me ssage issues 54 Troubleshooting Solving service message issues Solving paper feed pr oblems Problem Solution Ser vice messages A ser vice message indicates printer failure that ma y require ser vice. T ur n the pr inter off, w ait about 10 seconds, and then turn th e printer on . If the error recurs, write down the error number [...]

Solving print quality problems 55 Troubleshooting Solving print quality pr oblems The information in the follo wing table ma y help yo u solve print quality problems. If these suggestions do not correct the problem, call f or ser vice. Y ou may ha ve a printer par t tha t requires adjustmen t or replacement. Problem Action Print is too light. • T[...]

Solving print quality problems 56 Troubleshooting Entire p age is white. • Make sure the packaging material i s remov ed from the photoco nductor kit. • Check the photoconductor kit and toner car tr idge to be sure they are installed correc tly . • Replace the photoconductor kit. Streaks appear on the page. • If you are using prepr inted fo[...]

Solving print quality problems 57 Troubleshooting P ar t or all of the page is printed in b lac k. Check the photoconductor kit to see if it is installed correctly . The job pr ints, but the top and side margins are incorrect. • Make sure t he Pa p e r Si z e setting in th e P aper menu is correct. • Make sure the margins are set correctly in y[...]

Solving print quality problems 58 Troubleshooting The Quality menu control panel options can be adjusted to help improve print quality . In addition, th e Enhance Fine Lines and Gray Correction options can be enabled to improve print quality . These settings are av a ilable on the driver and on the printer Embedded Web Server (EWS) interf ace. F or[...]

Cleaning the printhead lens 59 Troubleshooting Cleaning the printhead lens Some print quality problems can be solved by cleaning the pr inthead lens. 1 T ur n the pr inter off. 2 Press the b utton on the left side of the printe r to release and lower the front door . 3 Remov e the print car tr idge assembly by pulling on the toner car tr idge handl[...]

Cleaning the printhead lens 60 Troubleshooting 5 Gently wipe the pri nthead lens with a clean, dr y , lint-free cloth. Warning: Not using a clean, dr y , lint-free cloth may result in damag e to the pr inthead lens. 6 Install the pr int car t ridge assembly into the prin ter by aligning the arrows on the guides of the pri nt car tr idge assembly wi[...]

Administrativ e suppor t 61 8 Administrative suppor t Disabling contr ol panel menus Since many people could be usin g the printer, an administrator ma y choose to lock the control panel menus to keep others from changi ng menu setti ngs from the control panel. Note: Disabling the control panel menus does not pre vent access to Print and Hold funct[...]

Restoring f actory default setting s 62 Administrative support Restoring factory default settings When you first enter the printer menus from the control panel, you may notice an asterisk (*) to the left of a value in the menus. This asterisk i ndicates the factory default setting . These settings are the origi nal printer setting s. (F actor y def[...]

Setting security using the Embedded W eb Ser ver (EWS) 63 Administrative support Setting the system passw or d Setting the system passw ord protects configuration of the Embedded Web Server . A system passw ord is also required for Secure mode and confidential communication with MVP . T o set the system password: 1 Open your W eb browser . In the a[...]

Setting security using the Embedded W eb Ser ver (EWS) 64 Administrative support Loc king the control panel men us Control panel Menu Lockout lets you create a PIN number and choose specific menus to lock. Each time a locked men u is selected, the user will be prompted to enter the correct PIN at the control panel. The PIN does not affect any acces[...]

Notice s 65 Notices Con ventions Electr onic emission notices Federal Commu nications Commission (FCC) complianc e information state ment The Lexmark E352dn (4512-430) has been tested and found to comply with the limits for a Class B digital device , pursuant to P ar t 15 of the FCC Rules. Operation is subject to the follo wing two conditions: (1) [...]

Electronic emission notices 66 Notices Europe an Community (EC) direct ives conf ormity This product is in conformity with the protection requirements of EC Council directives 89/336/EEC and 73/23/EEC on the approxi mation and harmoniza tion of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipmen[...]

Noise emission lev els 67 Notices Noise emission le vels The follo wing measurements were made in accordance with ISO 7779 and repor ted in conformance with ISO 9296. Pr oduct ener g y consumption The follo wing table documents the pow er consumption characteristics of the product The power consumption le vels listed in the pre vious table represen[...]

W aste from Electrical and Electronic Equipment (WEEE) directive 68 Notices W aste fr om Electrical and Electr onic Equipment (WEEE) directive The WEEE logo signifies specific recycling prog rams and procedures f or electronic products in countries of the European Union. We encourage the recycling of our products. If y ou hav e fur ther questions a[...]

Statement of L imited W arranty f or Lexmark E352dn 69 Notices If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replac ement (at Lexmark's option). If this product is a feature or option, this statement applies only when that feature or option is used with the product for [...]

Statement of L imited W arranty f or Lexmark E352dn 70 Notices Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allo w the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained abo ve ma y not apply to you. This limited warranty giv es you sp[...]

71 Inde x Numerics 150-sheet output bin 5 250-sheet tray 5, 14 550-sheet drawer 5, 14, 33 installing 33 A adjusting paper tray 19 automatic tray linking 24 C canceling jobs from a computer running Windows 25 from a Maci ntosh comput er 26 card stock 16 guidelines 10 cleaning the printh ead lens 59 control panel 8, 27 disabling menus 61 enabling men[...]

72 Index P panel, control 8 paper letterhead 13 preprinted forms 13 recommended types 11 unsatisfactory types 12 paper guide 19 paper support 5 paper tray adjustment 19 photoconductor kit changing 40 end-of-life 39 ordering 39 recycling 42 preprinted forms 13 print cartridge See toner cartridge print media jams avoiding 17 print media specification[...]