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LG Electronics IPLDK CRS manual

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Table of contents for the manual

  • Page 1

    IPLDK CRS Installation and User Guide ISSUE 1.0A[...]

  • Page 2

    IPLDK Call Recording System Issue 1.0A - 2 - 1. INTROD UCTIO N ................................................... ...................................................... 5 1.1 OVERVIEW................................................................................................................... ... 5 1.2 Features ...............................[...]

  • Page 3

    IPLDK Call Recording System Issue 1.0A - 3 - Disk Information ............................................................................................................... ..............45 Support multi-language......................................................................................................... ..........46 MENU .............[...]

  • Page 4

    IPLDK Call Recording System Issue 1.0A - 4 - Details for Changes Version Date Details Notes 1.0A 2004-05-19 First Created[...]

  • Page 5

    IPLDK Call Recording System Issue 1.0A - 5 - 1. INTRODUCTION 1.1 OVER VIEW - Call Recording System is the program that enables you to re co rd the messages on the phone. - You connect the USB cable to Keyset(LDP-7024 D(LD)) and deskto p computer in this System. - This System also provides various feature s that enable you to save the recorded messa[...]

  • Page 6

    IPLDK Call Recording System Issue 1.0A - 6 - - Enables you to send other peop le the file as an e-mail att ach ment. - Enables you to import address book from Outlook Express and Microsoft Excel - Enables you to export p hone book and address b ook to Microsof t Excel. 2. INSTALLATION E NVIRONME NT 2.1 Hardwar e Specification -Digital Keyset(LDP-70[...]

  • Page 7

    IPLDK Call Recording System Issue 1.0A - 7 - 3. PROGRAM SETUP 3.1APPLICA TION SETUP - You click Setup.exe after the movement to Direct ory with Appl ication install program. - Call Recording System needs DAO Versio n 3.5. - If you click the Yes(Y) bu tton, DAO files are installed.[...]

  • Page 8

    IPLDK Call Recording System Issue 1.0A - 8 - - If you click the No(N) but ton, DAO files are not installe d.[...]

  • Page 9

    IPLDK Call Recording System Issue 1.0A - 9 - - Click the Next button aft er entering your name and compan y na me. - If database is a lready existed, the messag e above is displaye d. - If you use previo us database, click th e Yes (Y) button. - Or if you use new database, click the No (N) button. - After clicking the Change butt on, select folder [...]

  • Page 10

    IPLDK Call Recording System Issue 1.0A - 10 - - Click the Install button to begin the installat ion.[...]

  • Page 11

    IPLDK Call Recording System Issue 1.0A - 11 - - The window for Installat ion Complete is displayed. - Click the Finish butt on to complete the insta llation. How to check the version - Run CRS and Click ‘About’ in menu. - You can see installed CRS version and USB firmware version[...]

  • Page 12

    IPLDK Call Recording System Issue 1.0A - 12 - 3.2 DAO SETUP - Don't cancel setup duri ng installation process. - This program will ins tall the module necessary fo r using the database.[...]

  • Page 13

    IPLDK Call Recording System Issue 1.0A - 13 - - This is the window DAO successfully installed.[...]

  • Page 14

    IPLDK Call Recording System Issue 1.0A - 14 - 3.3 USB MODULE (LDP-7 024D, LDP-7024LD) SETUP - When USB cable is connecte d to the computer, automatically the window above is displayed. - To install the driver, sele ct the Install f rom a list or spec ific location [Advanced] but ton, and then click the Next button.[...]

  • Page 15

    IPLDK Call Recording System Issue 1.0A - 15 - - Select the Search for t he best driver in these locations butt on, and then select the Inclu de the location in th e search check box. - If you click the Browse b utton, the window below is displayed. - Select WinXpUSBDrv file under Micr osoft Windows XP, and t hen click the Next button. - The appropr[...]

  • Page 16

    IPLDK Call Recording System Issue 1.0A - 16 - [USB Driver Find] - After USB Driver Setup is complet ed, - Select the Universal Se rial bus controllers in the Device Manager Control panel. - You can find the LGLDP-7024D(LD) item in th e window below.[...]

  • Page 17

    IPLDK Call Recording System Issue 1.0A - 17 - 3.4 USB MODULE (LDP-7 024D, LDP-7024LD) UPDA TE - Select the Universal Se rial bus controllers in the Device Manager control panel, and then find the LG LDP-7024D(LD) item. -After that, click Right Mouse Button, and then select the Prop erties item.[...]

  • Page 18

    IPLDK Call Recording System Issue 1.0A - 18 - - Click the Update Driver button in the LG LDP-7024D(LD) USB Properties. - The remaining feature is the same as the one described in the 3.3 USB MODULE (LDP-7024D, LDP-7024LD) SETUP part.[...]

  • Page 19

    IPLDK Call Recording System Issue 1.0A - 19 - 4. MAIN FEATURE DESCRIPTION 4.1 Main scr een Menu and Toolbar : Entir e features are available in the Menu Ba r. Also, frequently used features are available in the Toolbar. There are Backup but ton, E-Mail button, Search button, List butt on and Option button on the Toolbar. Customer Information Displa[...]

  • Page 20

    IPLDK Call Recording System Issue 1.0A - 20 - User List: There are two kinds of list. U sers in backup files a re displayed in one list. In the other list, users currently registe red are displayed. If you double c lick on the user item in the user list, the call history about the user is displayed on the right screen.. Volume Adjustment: When reco[...]

  • Page 21

    IPLDK Call Recording System Issue 1.0A - 21 - 4.2 V oice Recording and Playing Record - If the Record button is clicked , name, telephone number and recording time is displayed. - If the telephone number and name is not found in t he database or is not entered, the string "Unknown" is displayed. - The message "recording" is show[...]

  • Page 22

    IPLDK Call Recording System Issue 1.0A - 22 - Play - If you click the Play bu tton, the custom er information such as name, telephone number, and recording time is displaye d in Customer Information frame, and you can hear the recorded sou nd through speaker. - The message "playing" is showed in the status bar and h otkeys can be used. -Y[...]

  • Page 23

    IPLDK Call Recording System Issue 1.0A - 23 - Stop - The Stop button is enab led when the sound is rec orded and is played. You can stop the process as follows.[...]

  • Page 24

    IPLDK Call Recording System Issue 1.0A - 24 - - Click the Stop button, se lect the Stop menu item on the Co ntr ol Menu and use the hot key “CTRL+S” If you exit the program, you must click the Stop butto n. Pause - The Pause button is enabled whe n the sound is recorded and is played. You can pause the process as f ollows. - Select the Pause me[...]

  • Page 25

    IPLDK Call Recording System Issue 1.0A - 25 - Resume - If you click the Pause butt on, the pr ocess is paused. - The Pause button is cha nged to the Resume button. - As for the recording, the message "recording (p ause)" is showed in the status b ar. As for the playing, the message "playing (pause)" is showed in the status bar. [...]

  • Page 26

    IPLDK Call Recording System Issue 1.0A - 26 - Sound Volume Up - You can adjust microphone volume more loudly, usin g the Verti cal Bar on the below part from the right part of screen. - Select the Volume menu item on the Control Menu and use th e h ot key “ALT+U”[...]

  • Page 27

    IPLDK Call Recording System Issue 1.0A - 27 - Sound Volume Down - You can adjust microphone volume more lower, using the Vertical Bar on t he below part from the right part of screen. - Select the Volume menu item on the Control Menu and use th e h ot key “ALT+D” Address Book Management - On this screen, we can manage the address book. We can a[...]

  • Page 28

    IPLDK Call Recording System Issue 1.0A - 28 - - The screen for ad ding a address is a s follows. .[...]

  • Page 29

    IPLDK Call Recording System Issue 1.0A - 29 - 4.3 OUTLOOK OUTLOOK Address Book Import - If you choose Import (A ddress Book(MS Outlook) ) from the Fil e menu, The window above is opened. After importing the sto red Outlook Address Book on your PC, - You can use the address boo k in the Call Record ing System. Send E-Mail by MS Outlook - After click[...]

  • Page 30

    IPLDK Call Recording System Issue 1.0A - 30 - Step2: mail client display. Step3 : Choose a file include in the ma il client to make .[...]

  • Page 31

    IPLDK Call Recording System Issue 1.0A - 31 - Step4 : You stick a f ile selection and put , pr ess “CTRL+V” MENU - Import Address Book from MS Outlook.[...]

  • Page 32

    IPLDK Call Recording System Issue 1.0A - 32 - 4.4 Import and Export fr om MS EXCEL Save Call List - Select the list which you will export to MS Excel. (All List, Backup Users, Current Use rs) - You can export the call list of the specific user to M S Excel . - If you choose Export (C all List) from the File menu, the window above (Save as Windo w) [...]

  • Page 33

    IPLDK Call Recording System Issue 1.0A - 33 - Save Address Book - If you choose Export (Address Boo k) from the File menu, the window above (Save as Window) is opened. You can save th e Address Book informati on to MS Excel. Save Call List - If you click right mouse in a row on Call List Ta b, a popup i s displayed. Afte r selecting the Expor t (MS[...]

  • Page 34

    IPLDK Call Recording System Issue 1.0A - 34 - Import Address Book - If you create MS Excel file to create the excel file for Address Book, you must choose new (MS Excel) from the File menu, - The Excel fi le below is th e excel file created newly. - The field name is printe d on the first row. - The user inserts the dat a according to the fir st ro[...]

  • Page 35

    IPLDK Call Recording System Issue 1.0A - 35 - - After inserting the total data, you choose Import (Address Bo ok (MS Excel)) from the File menu, If the window for selecting t he file stored previously is displaye d, - Select the excel f ile made previously, and click the Ok button. - If do so, the addre ss book is imported in t he Call Recording Pr[...]

  • Page 36

    IPLDK Call Recording System Issue 1.0A - 36 - MENU - Export Menu - MENU for Exporting the Address B ook (See 4.4.4 Import Address Book (MS Excel)) 4.5 PRINT CALL LIST - In Print Call List dialog, select the list which you will print, and click the OK button. - You can print the call list of the specific user.[...]

  • Page 37

    IPLDK Call Recording System Issue 1.0A - 37 - - You can preview the call list data in the database on the screen, and print the data, zoom in and out them and view 2page on a screen. If you click the Print button , the data are printed after sele cting the printer type - Call List printing distingu ishes to an user base wh en a call list is printed[...]

  • Page 38

    IPLDK Call Recording System Issue 1.0A - 38 - Address Book - You can preview the address boo k data in the database on t he screen, and print the data, zoom in and out them and view 2 page on a screen. If you click t he Print button, the data are printed after selecting the printer type. Print from Call List frame - If you click right mouse in a ro[...]

  • Page 39

    IPLDK Call Recording System Issue 1.0A - 39 - MENU -Print Menu 4.6 SEARCH Search Call List - If you choose Search (C all List) from the View menu, the wind ow below is opened. - Search condition is as f ollows. 1) Current DB or Backup DB 2) From Start Date to End Date 3) For Users 4) For Fields[...]

  • Page 40

    IPLDK Call Recording System Issue 1.0A - 40 - - The results for search condit ion are displayed in the window. - After selecting a row in t he list, click right mouse in a row on the list and then a popup is displayed. I f you select the Edit in the popup Menu, Call list data is upda te d. - As for Backup DB, this feature is restricted. The updated[...]

  • Page 41

    IPLDK Call Recording System Issue 1.0A - 41 - - You can update the data except Da te and Length. When up dating First Name and Last Name, if updated data is not found in the dat abase, the data i s inserted in the database. - Or the data is updated in the database. If you update F irst N ame or Last Name, you must update Tel as different va lue. - [...]

  • Page 42

    IPLDK Call Recording System Issue 1.0A - 42 - - In the screen for searching the address, input spe cific value in the ‘User’ field and the search results are displayed. - The ‘User’ field con sists of Last Name, First Nam e, Mobile, J ob, Title, Email, Company and Memo - After selecting a row in t he list, click right mouse in a row on the [...]

  • Page 43

    IPLDK Call Recording System Issue 1.0A - 43 - - After you update the a ddress data, if you click the Update button, the data is updated in the database. Also Address Book data is updated. Th e updated inform ation is displayed on the Address frame in main screen. MENU - Tool Bar menu Click ‘Search Button’ in Toolbar menu, then ‘call list sear[...]

  • Page 44

    IPLDK Call Recording System Issue 1.0A - 44 - 4.7 VIEW Simple Mode - If you choose Simple Mode from the View menu, after the windo w collapse, we can see the window in above part of left part. When the screen is very large, you can use the fea ture.[...]

  • Page 45

    IPLDK Call Recording System Issue 1.0A - 45 - Disk Information - If you choose Disk Info from the View menu, the in formation f or disk usage is displayed as follows. (Total Size, Used Size and Free Size.) - If user’s capacity is above 90 %, the alert message is showed . - And the available space capacity for hard disk is showed. - The disk size [...]

  • Page 46

    IPLDK Call Recording System Issue 1.0A - 46 - Support multi-language - You choose language (English or Local Language) from the Tool s menu. Default is in English mode. If you choose Local Language, user interface is conversed in Korean mode. If we update the data of crslang.txt file, user interface is conversed in all country mo des. MENU - LIST A[...]

  • Page 47

    IPLDK Call Recording System Issue 1.0A - 47 - 4.8 BACKUP Auto Backup - The user can automatically do the backup every same per iod. - This feature enables you to manage disk space eff iciently. - You can backup current ly used database every sam e period. - Also you can select the period every week or monthly. - As for every week, you backup auto m[...]

  • Page 48

    IPLDK Call Recording System Issue 1.0A - 48 - MENU - Backup Menu 4.9 OPTION Record Option - You choose Option from the Too ls menu. User can define variou s features as fo llows.[...]

  • Page 49

    IPLDK Call Recording System Issue 1.0A - 49 - Record Option, KEYMAP, PATH, LANGUAGE and Debug Mode. - Audio files are stored as two kind of compression type, Windows PCM and Microsoft ADPCM. - PCM type can store 450Kb per a minute and ADPCM can store 254 Kb. - By default, Record Option is displayed, an d you can change th e options licking the list[...]

  • Page 50

    IPLDK Call Recording System Issue 1.0A - 50 - KEYMAP - Setting hotkeys for functions u sed frequent ly in the program, we can work by keyboard without mouse. Change hotkey setting in the New Key Input. - On initial installation, if you click the Default button, hot keys is set by defau lt. - If you can’t use t he hotkey, click the Remove butt on.[...]

  • Page 51

    IPLDK Call Recording System Issue 1.0A - 51 - 5. UTILIZATION 5.1 Call List - There are two kinds of list, Backup List and All List. Users in Backup List ar e stored in the backup database. Users in All List consist of current user - If you click on the use r item in the user list, the ca ll history about the user list is displayed in the call list [...]

  • Page 52

    IPLDK Call Recording System Issue 1.0A - 52 - 5.2 Call List and Addr ess book - There is Call list and Ad dress book. After selectin g a row in the list, click right mouse in a row on the list and then a popup is d isplayed. If yo u select the Edit in the popup Menu, address da ta is updated. - If I select the Play in the popup menu, recorded wave [...]

  • Page 53

    IPLDK Call Recording System Issue 1.0A - 53 - - If you choose Export (M S Excel) from the Popup menu, the window above (Save As Window) is opened. - You can save the Address Bo ok information to MS Excel. - If you choose Delete fro m the Popup menu, selected row is deleted. - If you choose Update fr om the Popup menu, edit window is di sp layed. - [...]

  • Page 54

    IPLDK Call Recording System Issue 1.0A - 54 - 5.3 Insert, Update and Delete for new customer - If you create new custo mer, click the Add button and en ter de tails for the customer. - After selecting a row in t he list, click right mouse in a row on the list and then a popup is displayed. I f you select the Edit in the popup Menu, address data is [...]

  • Page 55

    IPLDK Call Recording System Issue 1.0A - 55 - - The information for user and phone number from E Z PHONE/EZ AT D is sent to Call Recording Program. This data is inserted in th e database in this System. - The data from the sele cted row is sent from EZ PHONE/EZ ATD. If the data “White Rodney” is not stored in curr ent database, insert the data [...]

  • Page 56

    IPLDK Call Recording System Issue 1.0A - 56 - More System Program Hard ware Lock Key(Paralle l, USB Lock Key) Insta lled Program 7.2 USB MODULE (LDP-7024D, LDP-7024LD) is unr econized in the SYSTEM Check if USB cable is co nnected. Select the Universal Ser ial bus contro llers in the Device Manager control panel, and then Check if USB module (LDP-7[...]

  • Page 57

    IPLDK Call Recording System Issue 1.0A - 57 - By using Explorer, search System32drivers folder under the fo lder where windows is installed and then delete USB module (LDP-7024 D, LDP-7024LD) driver. How to delete the driver under Windows 98, ME Select the Universal Ser ial bus contro llers in the Device Manager control panel, and then Select USB [...]

  • Page 58

    IPLDK Call Recording System Issue 1.0A - 58 - 8. ERROR MESSAGE 8.1 When you incorrectly set the w ave file Directory - Solution: You click the p ath on the Path from the Options men u. And set correct path . When you select correct path in the window below, you solve the problem.[...]

  • Page 59

    IPLDK Call Recording System Issue 1.0A - 59 - 8.2 When you incorrectly set the w ave file and backup Dir ectory - Solution: You click the p ath on the Path from the Options men u. And set correct wave path and backup path. .[...]

  • Page 60

    IPLDK Call Recording System Issue 1.0A - 60 - 8.3 Hard disk space is insufficient - Solution: Some availabl e space is necessar y for record and b a ckup. If the capacity for hard disk is above 95 %, the a lert message is showed. 8.4 USB line is disconnected - Solution: You must che ck that the computer is correct ly conne cted to the cable. 8.5 Da[...]

  • Page 61

    IPLDK Call Recording System Issue 1.0A - 61 - 8.6 MESSAGE GUIDE No Message Description 1 "Database file does not exist!" We can’t find the databa se file in the folder where running program is inst alled. Or user open database file dire ctly, and start t he program. 2 "Subject or Memo Field i s Empty. check the field" When you[...]

  • Page 62

    IPLDK Call Recording System Issue 1.0A - 62 - 9 "LDP-7024D(LD) USB Driver is not found!" The record mode set to USB, but USB cable is disconnected. 10 “The recorded file does not exist." When the file is recorded under 1 sec or User deletes the recorde d file. 11 "The data is not found in r esult condition!" When you sear[...]