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LG LDP7004N/D manual

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Table of contents for the manual

  • Page 1

    LDP7004N/D Digital Telephone User Guide Version 1.0 | August 2005[...]

  • Page 2

    Table of Con tents Emergency Services and Safety Precautions…………..2 Getting to know your 7000 Se ries handset……………..3 Familiarise you rself w ith its features…………………....3 Hand set key s……………… ……………................. ......... ...4 General Functions…………………… ……………………[...]

  • Page 3

    Serv icing a nd Safety Pre caution s • Do not drop or subject the phone to ph ysical shock • Do not immerse in w ater • Do not disassemble or attemp t to modify the phone in any way • Use a damp or anti-static clot h to clean the phon e. Do not use a dry or electrostatically charged cloth. Do not use chemical or abr asive clean ers as these[...]

  • Page 4

    Gett ing to kno w your 7004N/D Digi tal Phone 7004N/D User Guid e | Getting to know y our 7004N/D Dig ital Telep hone 03 LCD 1 Line, 16 Charact er Display s inbound/ou tbound call information. Displays some in format ion based on user actions Handset Contain s a m icrophone and speaker to allow the user to speak to ano ther par ty Flexib le But to [...]

  • Page 5

    Gett ing to kno w your 7004N/D Digi tal Phone 7004N/D User Guid e | Getting to know y our 7004N/D Dig ital Telep hone 04 Your digital telephone’s keys (1) (2) (3) (4) (5) (6) (1) Speaker Key This i s for activating the pho ne’s spe aker whi lst on hoo k. Useful when u sing a headset or if you wish to speak h ands f ree. Red LED illu minated if [...]

  • Page 6

    GENERAL FUNCTIO NS • Making and Ans w ering External Calls • Making and Ans w ering Internal Calls • Placing an Internal/External Call on Hold • Retrieving an Interna l/External Call on Hold • Parking a Call • Retrieving a Parked Call • Call Forward • DDI Call Wait • Call Wait (Camp On) • A nswering a Call Wait (Camp On) • Cal[...]

  • Page 7

    General Functions 7004N/D User Guid e | General Functions 06 Making and Answerin g calls Always ensure that extern al parties are informed if you intend to record a call. Making and Ans wering an external call You can make an external call in the follo wing ways: 1. Lift the receiver and dial 9 2. Dial 9 3. Press the button and dial 9 If using a 70[...]

  • Page 8

    General Functions 7004N/D User Guid e | General Functions 07 Making and Ans wering an internal call You can make an internal call in the follo wing ways: 1. Lift the receiver and dial an e xtension number. 2. Dial an extens ion number. 3. Press the button an extension numb er. If using a 7004D your screen will look lik e Fig.3 after you have dial l[...]

  • Page 9

    General Functions 700$N/D User Guid e | General Functions 08 Placing and External/Internal Call on hold Whilst connected to another part y (internal or external) press the button. Fig.5 shows that the relevant line on your 7004N/D digital telephone will be flashing to indicate that a caller is on hold. Retrieving an Externa l/Internal Call on ho ld[...]

  • Page 10

    General Functions 7004N/D User Guid e | General Functions 09 Parking a Call 1. Whilst connected to an external part y press the [TRA NS/PGM] button, dial a Park Location (601-619 d epending on the type of system you have) or press a flexi ble button labelled as Par k and hang up. 2. Once you have parked the caller you can c ontact another part y to[...]

  • Page 11

    General Functions 7004N/D User Guid e | General Functions 10 Call Forward It is possible to forward you p hone in a number of ways. The optio ns available are: 0 – Follow-Me (T o forward calls from your extension to a temporary loc ation. The forward is activated at the temporary location). 1 – Unconditional (T his option allows you to for war [...]

  • Page 12

    General Functions 7004N/D User Guid e | General Functions 11 Call Forward 1. Dial 55 4 from your handset. 2..Select a forward option as per page 9. (Exa mple: Select option 4, Busy/No Ans wer) 3. Select a destination such as # for the integral messag ing card or an extension, hunt group or Speed Dial. 4. If you have selected a valid option you will[...]

  • Page 13

    General Functions 7004N/D User Guid e | General Functions 12 Call Wait (Camp On) 1. Dial an internal number, 2. You will receiv e busy tone. 3. Press the button. 4. If the called part y answers you can speak with them or simpl y transfer a call to them. Answer a Call Wait (Camp On) 1. After hearing Call Wait (Cam p On) tone finish you existing call[...]

  • Page 14

    General Functions 7004N/D User Guid e | General Functions 13 Call Pickup (Directed) 1. Lift your handset 2. Dial 7 follo wed by the extension num ber of the station that i s ringing 3. You will then be connected to the callin g party. Call Pickup (Group) 1. Lift your handset 2. Dial 56 6 . 3. You will be connected to the caller Not e: Y ou mus t be[...]

  • Page 15

    General Functions 7004N/D User Guid e | General Functions 14 Transfer (Screen ed) 1. Whilst connected to a caller p ress the [TRANS/PGM] button. 2. Dial the appropriate extens ion number or pr ess a flexibl e button that has been assigned with a station number. 3. Wait for the called party to answer, announc e the call and Hang Up. Transfer (Unscre[...]

  • Page 16

    General Functions 7004N/D User Guid e | General Functions 15 Using Speed Dial Numbers 1. Lift your handset. 2. Press the [SPEED] button. 3. Dial the appropriate Speed D ial (Personal or Speed). 4. A call will be activated. Tip: You will need a printed list of all Speed Dial Numbers (000-099 for Personal, 2000-3499 IPLDK 50/100, 2000- 7999 IPL DK 30[...]

  • Page 17

    General Functions 7004/D User Gui de | General Function s 16 Making a Page 1. Dial the required pag ing code (see the list of codes on page 55) 2. Your display will lo ok as in Fig.21 3. Hang up once yo u have finished the page. TIP: It is poss ible t o assign a f lexible but to n as a PAGE Key. Not e: Y ou mus t hav e permissi on t o make a page t[...]

  • Page 18

    General Functions 7004N/D User Guid e | General Functions 17 Conference C all It is possible whilst on a call to set up a conference consisting of up to 6 parties. You will need a flexible button assigne d as CONFERENCE . 1. Press the CONFERENCE button whilst in a call. 2. Dial another extension or e xternal number. 3. When the party ans wers press[...]

  • Page 19

    General Functions 7004N/D User Guid e | General Functions 18 Last Number Redi al/Redial 1.Press the [SPEED] button followed by ¿ . a) If using a 7004D the screen will appear as in Fig.6 2. Use the button to find the number you require. The first in the list is the last dia lled number. a) You can access up to 10 pre viously dialled numbers. 3. Pre[...]

  • Page 20

    General Functions 7004N/D User Guid e | General Functions 19 Do Not Disturb (DND) 1. Dial 55 3 from your telephone to activate DND . 2. Dial 55 3 from your handset to deactivate DND .[...]

  • Page 21

    General Functions 7004N/D User Guid e | General Functions 20 Messagi ng Leaving a Message Wait Notification It is possible to inform a called part y (Internal) that you have tried to contact them. (You will need a flexible button assigne d as [CA LL BA CK] . Calling a Busy Station 1. You will receiv e busy tone. 2. Press the [CALL BACK] button. 3. [...]

  • Page 22

    General Functions 7004N/D User Guid e | General Functions 21 Answering a Message Wait No tification If a message wait has been left at your extension the light and butto n will be flashing. 1. Press the button. (If you do not have a [CA LL BA CK] button dial 557 . 2. If an extension has left a message wait and not left a voice message you will call[...]

  • Page 23

    USER PROG RAMMING SAVING YOUR NA ME TO YOU PHONE STORING PERSONA L SPEED DIALS CHARACTER ENTRY CHART 7004N/D User Guid e | User Programming 22[...]

  • Page 24

    User Progr amming 7004N/D User Guid e | User Programming 23 Saving your na me to your phone This enables colle agues to identif y you by your name instead of you extension number . You can store your name as foll ows: 1. Press the [TRANS/PGM] button and dial 74 . 2. Enter your name. (See the character entry chart on pag e 24). 3. Press the button t[...]

  • Page 25

    User Progr amming 7004N/D User Guid e | User Programming 24 Character Entr y Chart Please follow the chart bel ow when entering characters. . - 13 1 – 10 A - 2 1 B - 22 C - 23 2 - 20 D - 31 E - 32 F - 33 3 - 30 G - 41 H - 42 I - 43 4 - 40 J - 51 K - 52 L - 53 5 - 50 M - 61 N - 62 O - 63 6 - 60 P - 71 Q - 72 R - 73 S - 74 7 – 70 T - 81 U - 82 V [...]

  • Page 26

    User Progr amming 7004N/D User Guid e | User Programming 25 Storing inform ation under a flexible button There are t wo flexible buttons that can be prog rammed as line, extensio n, feature or speed dial buttons. To assign a feature to a flexible button follo w the instructions belo w: 1. Press the [TRANS/PGM] button and select the flexible button [...]

  • Page 27

    Menu Tree 7004N/D User Guide | Menu Tree 26 [1] RING 1.1 TYPE 1.2 ANSWER MODE 1.2. 1 HANDSFREE (H) 1.2.2 TON E (T) 1.2.3 PRIVA CY (P) 1.3 SMS MS G DISPLA Y 1.4 ENBL OCK MODE 1.5 SMS/NOTICE DISPLA Y 1.6 SCROLL SPEED 1.7 EAR-MIC HEADS ET 1.8 IC M RI NG 1.9 CO RING [2] COS 2.1 COS DOWN 2.2 COS RESTORE 2.3 WA LKING CO S 2.4 COS CHANGE [3] AUTH / MOB IL[...]

  • Page 28

    1. RING 1.1 TYPE 1.2 A NSWER MODE 1.3 SMS MSG DISPLAY 1.4 ENBLOCK MODE 1.5 SMS/NOTICE DISPLAY 1.6 SCROLL SPEED 1.7 EAR-MIC HEADSET 1.8 ICM RING 1.9 CO RING 7004N/D User Guide | Menu Tree 27[...]

  • Page 29

    Ring 7004N/D User Guide | Ring 28 Type 1. Press the [TRANS/PGM] button and select option [1] RING followed by option [1] TYP E. 2. The screen sho ws the current active ring 3. Choose options 1-4 to change to general ring cadence for yo ur 7004N/D Digital Telephone. 4. Press the button to confirm the change. Answ er Mo de 1. Press the [TRANS/PGM] bu[...]

  • Page 30

    Ring 7004N/D User Guide | Ring 29 SMS MSG Display Not supported on 7004N/D Digital T elephone. Enblock Mode Reserved for future development. SMS/Notice Display Reserved for future development. Ear-Mic Headset Not supported on the 7004N/ D Digital Telephone.[...]

  • Page 31

    Ring 7004N/D User Guide | Ring 30 ICM Ring This feature allo w s you to differentiate the wa y that your phone rin gs on intercom calls to the way it rings on inbound exter nal calls. 1. Press the [TRANS/PGM] button and select option [1] RING followed by option [8] ICM RING. (Your display should lo ok as per Fig.3 3 ) 2. Select options 1-15 . 3. Pr[...]

  • Page 32

    1.2. COS (Class O f Service) 2.1 COS DOWN 2.2 COS RESTORE 2.3 WALKING COS 2.4 COS CHANGE 7004N/D User Guide | Menu Tree 31[...]

  • Page 33

    COS – Class Of Ser vice 7004N/D User Guid e | Class Of Service 32 COS Down This option allows yo u to ‘lock’ your phon e, preventing unauthorise d external calls. 1. Press the [TRANS/PGM] button and select option [2] COS follo wed by option [1] COS DOWN. 2. Press the button. COS Restore This option returns your ph one to normal service, takin[...]

  • Page 34

    3. AUTH CODE MOBIL E EXTENS ION 3.1 A UTH CODE REGISTER 3.2 AUTH CODE CHANGE 3.3 REGISTER MOBILE EXTENSION 3.4 ACTIVA TE MOBILE EXTENSION 7004N/D User Guide | Menu Tree 33[...]

  • Page 35

    Authorisatio n Code/Mobile E xtension 7004N/D User Guid e | Authorisation Code/Mobi le Extensi on 34 Auth Code Register You can register a valid authorisation code wi th this option. A valid author isation code is required for many features tha t you may wish to access. 1. Press the [TRANS/PGM] button and select option [3] AUTH/MOBILE-EXT followed [...]

  • Page 36

    Authorisatio n Code/Mobile E xtension 7004N/D User Guid e | Authorisation Code/Mobi le Extensi on 35 Register Mobile Extension This feature allo w s to set your mobile or other valid telephone number to re ceive DDI calls simultaneousl y to your desk phone. 1. Press the [TRANS/PGM] button and select option [3] AUTH/MOBILE-EXT followed by option [3][...]

  • Page 37

    4. WAKE UP TIME / CONFERENCE RO OM 4.1 SET WAKE UP TIME 4.2 WAKE UP DISABLE 4.3 A CTIVE CONF-ROOM 4.4 DEACTIVE CONF-ROOM 7004N/D User Guide | Menu Tree 36[...]

  • Page 38

    Wake Up Time/Confere nce Room 7004N/D User Guide | Wake Up T ime/Conference Room 37 Set Wake Up Time With this feature you can set an alarm to ensure you do not miss an import ant meeting. 1. Press the [TRANS/PGM] button and select option [4] TIME/CONF ROOM followed by option [1] SET W A KE UP TIME. 2. Enter the time that you wish t he alarm to go [...]

  • Page 39

    Wake Up Time/Confere nce Room 7004N/D User Guide | Wake Up T ime/Conference Room 38 Activate Conference Room Conference Room allo w s external callers to d ial into a multi-party conference. As a user you can set up and deactivate a conferenc e room. 1. Press the [TRANS/PGM] button and select option [4] TIME/CONF ROOM followed by option [3] ACTIVE [...]

  • Page 40

    5. MESSAGE 5.1 SET PRE-SELECTED MESSAGE 5.2 SET CUSTOM MESSAGE 7004N/D User Guide | Menu Tree 39[...]

  • Page 41

    Message 7004N/D User Guid e | Message 40 Set Pre-Set Message There are 10 pre-set , 10 Custom and 1 pers onal text-based messages that you can chose to leave on your 7004N/D Digital T elephone when y ou are away from your desk. (See page 51 of this user guide for a list of the pre-set messages). 1. Press the [TRANS/PGM] button and select option [5][...]

  • Page 42

    6. ANNOUNCEMENT 6.1 RECORD USER GREETING 6.2 LISTEN TO TIME/D A TE 6.3 LISTEN TO STATION NUMBER 6.4 LISTEN TO STATION STATUS 6.5 RECORD P A GE MESSAGE 6.6 ERASE USER GREETING 6.7 ERASE PAGE MESSAGE 7004N/D User Guide | Menu Tree 41[...]

  • Page 43

    Announcement 7004N/D User Guid e | Announcement 42 Record User Greeting If you have permission yo u may record a greeting that users will hear bas ed on a forward type set on your extens ion. (See page 9 for Call For ward Settings). 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [1] REC USER GREETING. 2. You w[...]

  • Page 44

    Announcement 7004N/D User Guid e | Announcement 43 Listen to Station Number To check your station number: 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [3] LISTEN ST A NUMBER. 2. You will then hear a system message te llin g you the number of your station. Listen to Station Status To listen to your current st[...]

  • Page 45

    Announcement 7004N/D User Guid e | Announcement 44 Erase User Greeting To erase your person al greeting: 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [6] ER ASE USER GREETING. 2. Your personal greetin g will be erased. Erase Page Message To erase your page mess age: 1. Press the [TRA NS/PGM] button and selec[...]

  • Page 46

    7. SUPPLEMENTARY 7.1 LCD LANGUAGE DISPLAY 7.2 MPB VERSION DISPLAY 7.3 BGM 7.4 REGISTER STATION NAME 7.5 SPEAKER/HEADSET 7.6 HEADSET RING MODE 7.7 WTU STA NUM RCVR 7.8 SERIAL NUMBER 7.9 PC-PHONE LOCK KEY 7004N/D User Guide | Menu Tree 45[...]

  • Page 47

    Supplementa ry 7004N/D User Guide | Supp lementary 46 LCD Display Language Not supported on the 7004N/ D MPB Version Displa y Not supported on the 7004N/ D BGM You can chose to listen to background musi c through your handset. T here are 11 possibl e music sources. You should ch eck with a qualifi ed system administrator for details of w hich sourc[...]

  • Page 48

    Supplementa ry 7004N/D User Guide | Supp lementary 47 Register Station Name To register your name to your station: 1. Press the [TRANS/PGM] button and select option [7] SUPPLEMENT ARY followed by option [4] REGISTER ST A NA ME. 2. Enter your name and press the button. Speaker/Headset Mode If you wish to connect a headset other than to the headset j[...]

  • Page 49

    Supplementa ry 7004N/D User Guide | Supp lementary 48 WTU Station Number RCVR Do not use. Reserved for future development. Serial Number Not supported on 7004N/D. PC Phone Lock Key Not supported on the 7004N/ D.[...]

  • Page 50

    USER PROGRAMMING CODES PRE SET MESSAGES GLOSSARY INDEX 7004N/D User Guide | Menu Tree 49[...]

  • Page 51

    User Progr amming Codes 7004N/D User Guid e | User Programming Codes 50 Codes for programming Flexible Buttons Precede all of these codes by pressing the [TR A NS/PGM] button. Differential Ring: 11 Enblock Mode: 14 SMS Notice/Display: 15 Headset Port On/Off: 17 ICM Ring Tone: 18 CO Ring Tone: 19 COS Down: 21 Walking COS: 23 Authorisation Code Regis[...]

  • Page 52

    Preset Messages 7004N/D User Guid e | Preset Messages 51 Preset Messages Preset me ssages that can be left in the d isplay of your handset ar e as follow s : 00 PERSON AL/CUSTOMIS A BLE Message. 01 LUNCH, RTN HH:MM – Use this me ssage if you are away from y our desk at lun ch. The interna l callin g party w ill see this m essage on their d isplay[...]

  • Page 53

    Glossary 7004N/D User Guid e | Glossary 52 Glossary LCD Liquid Crystal Display DDI Direct Dial Inward – Allows an exter nal callers to be routed directly to your extensio n, bypassing reception Hunt Group Feature to allow a number of extensio n to be group together to answer inbound cal ls. Used in call centres. Handset The part of the phone that[...]

  • Page 54

    Glossary 7004N/D User Guid e | Glossary 53 IPLDK IP enabled, LG Digital Keysys tem BGM Background Music. You may select a numbe r of di fferent music sources to play through your handset. MPB Main Processor Board. T he ‘brains’ of the ph one system. MPB contains all system software and controls all system functions. CO Central Office. American [...]

  • Page 55

    Index 7004N/D User Guid e | Index 54 D D……………………………. ……24 DDI…...………… ………..…11 , 52 Dial Pad……….. .……………... ....3 E E………….…… …………………24 Ear-Mic Hea dset….. .…...... ...…29 Enblock Mo de…..…… ………....2 9 F F………………… …………….…2[...]

  • Page 56

    Index 7004N/D User Guid e | Index 55 S Station N umber………… ………43 Station St atus…………… ……..43 T T………….…… …………………24 Transfer… ..………………. 3, 4, 14 Time/Date…… …………………. 42 U U……………………………… .…24 Unansw ered Station ……………20 User Progra [...]