Lifescan SureStep manual

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The rules should oblige the seller to give the purchaser an operating instrucion of Lifescan SureStep, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

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The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Lifescan SureStep one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of Lifescan SureStep. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of Lifescan SureStep should contain:
- informations concerning technical data of Lifescan SureStep
- name of the manufacturer and a year of construction of the Lifescan SureStep item
- rules of operation, control and maintenance of the Lifescan SureStep item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Lifescan SureStep alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Lifescan SureStep, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Lifescan service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Lifescan SureStep.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Lifescan SureStep item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    LifeScan Customer Care Line/Ligne InfoSoins : Monday–Friday 9 AM –8 PM Eastern T ime, 6 AM –5 PM Pacific Time Du lundi au vendredi de 9 h à 20 h, heure de l’Est et de 6 h à 17 h, heure du Pacifique Canada 1 800 663-5521 U.S.A./É.-U. 1 800 227-8862 Distributed by/Distribué par : LifeScan Canada Ltd./ Produits médicaux LifeScan Canada Lt[...]

  • Page 2

    COMPLETE BLOOD GLUCOSE MONITORING SYSTEM Owner’ s Booklet LSC-99-005 CanSS(RR)OB/Eng 1/5/00 4:02 PM Page T3[...]

  • Page 3

    LSC-99-005 CanSS(RR)OB/Eng 1/5/00 4:02 PM Page T4[...]

  • Page 4

    The SureStep ® System is intended for use outside the body (in vitro diagnostic use). It should be used only for testing purposes and only with fresh whole blood samples. It should not be used for the diagnosis of diabetes. LSC-99-005 CanSS(RR)OB/Eng 1/5/00 4:02 PM Page T5[...]

  • Page 5

    Important phone numbers: Meter Serial Number _____________ LifeScan Customer Care Line: CANADA 1 800 663-5521 U.S.A. 1 800 227-8862 Healthcare Professional ________________________ Pharmacist _______________________ Diabetes Educator _____________________________ Other ____________________________ Welcome to LifeScan Congratulations! You’ve chose[...]

  • Page 6

    CAUTION: Before using any product to test your blood glucose (blood sugar), read all instructions and practice the test. Do all quality control checks as directed and consult with a diabetes healthcare professional. These recom- mendations apply to all blood glucose monitoring systems and are supported by the Diabetes Educator Section of the Canadi[...]

  • Page 7

    LSC-99-005 CanSS(RR)OB/Eng 1/5/00 4:02 PM Page T8[...]

  • Page 8

    LEARNING THE SYSTEM 1 SureStep ® Blood Glucose Meter 3 SureStep ® Test Strips 4 Display Symbols 6 CODING THE METER Three Easy Steps to Coding 10 CHECKING THE SYSTEM SureStep ® Glucose Control Solution 12 Control Solution Test 12 Control Solution Range 18 TESTING YOUR BLOOD Detailed Test Procedure 19 – Getting a Drop of Blood 20 – How to Test[...]

  • Page 9

    UNDERSTANDING YOUR RESULTS O verview 36 Comparing Meter and Laboratory Results 37 Expected Test Results (Target Range) 38 Testing Tips to Ensure Accuracy 40 Health Conditions Causing Out-of-Range Results 41 Recommendations for Better Diabetes Control 43 RECALLING RESULTS FROM METER MEMORY Using the Meter for the First Time 44 Recalling All Results [...]

  • Page 10

    CHANGING METER SETTINGS (Set-Up Mode) 54 Entering Set-Up Mode 55 Setting the Time and Date 55 Display of Last Result 58 Unit of Measurement (mmol/L or mg/dL) 59 Beep Signals 60 14- and 30-Day Test Averages 61 Time Format 62 Date Format 62 Exiting the Set-Up Mode 63 SOL VING PROBLEMS Helpful Messages 64 Error Messages 67 SPECIFICATIONS Performance C[...]

  • Page 11

    LSC-99-005 CanSS(RR)OB/Eng 1/5/00 4:02 PM Page T12[...]

  • Page 12

    The SureStep ® Diabetes Blood Glucose Monitoring System is the next advance in the self-monitoring of blood glucose. The SureStep ® System is for people with diabetes who need to check the level of sugar (glucose) in their blood. A drop of blood is taken from the finger and placed on a SureStep ® T est Strip, which is then inserted into the Sure[...]

  • Page 13

    LEARNING 2 Colour Chart Gluc ose Shake before Not Intended Discard 3 mo Discard date: Lot N o. Exp. Date © LIFESCAN IN Extra Space for Diabetes Supplies LSC-99-005 CanSS(RR)OB/Eng 1/5/00 4:02 PM Page 2[...]

  • Page 14

    DISPLAY Shows your test results and symbols that guide you through the test. SureStep ® Blood Glucose Meter POWER BUTTON (Blue) Turns the meter on and off, accesses the memory, and navi- gates through the set-up mode. BATTERY COMPARTMENT Holds two AAA alkaline batteries. C BUTTON (Green) Codes the meter, changes the meter settings, marks control s[...]

  • Page 15

    4 LEARNING SureStep ® T est Strips When blood is applied to the pink test square, it is absorbed and a chemical reaction takes place. A blue colour forms in the confirmation dot on the back of the test strip and is read by the meter to determine the blood glucose level; the darker the colour , the higher the blood glucose level. White Tip is inser[...]

  • Page 16

    5 IMPORT ANT TEST STRIP INFORMA TION ■ Contact with air , moisture, and light can cause false results. Keep test strips sealed in the original moisture-resistant, light-protected package and store in a cool, dry place not above 30°C (86°F). Do not refrigerate, place in direct heat or sunlight, or leave bottle open. ■ DO NOT use SureStep ® T [...]

  • Page 17

    6 LEARNING Display Symbols The SureStep ® Blood Glucose Meter uses symbols to guide you through a test and to help you determine if something is wrong with your test strip or meter . T o check that all display symbols are working, press and hold down the blue power button. All symbols should appear . This display check will also appear briefly eac[...]

  • Page 18

    7 Meter Memory Result. Y our SureStep ® Meter stores up to 150 blood glucose or control solution test results with their times and dates in its memory . Every time you turn the meter on, it will automati- cally recall and display your last (most recent) result with date. Code Number . The number on the display must match the code number on your Su[...]

  • Page 19

    8 LEARNING Apply Blood Sample to Pink T est Square. Push the T est Strip, Pink Side Up, Firmly into the T est Strip Holder Until It Stops. If you fail to completely insert the test strip, the test may start. However , you may receive an inaccurate low result. Meter Is Reading Y our Result. The result appears, on average, in 30 seconds. The clock ma[...]

  • Page 20

    HI mmol/L. In virtually all cases above 27.8 mmol/L (500 mg /dL), the meter reads “ . ” When proper procedures are followed, a reading of “” means very high blood glucose (severe hyperglycemia). In extremely rare circumstances, the meter will read “” instead of “” above 27.8 mmol/L (500 mg /dL) . Compare the colour of the test strip[...]

  • Page 21

    10 Code numbers are used to calibrate the SureStep ® T est Strip with the SureStep ® Meter for accurate results. Y ou must code the meter before using it for the first time. Y ou must check the code every time you change to another package of test strips. Check that the code number on the display matches the code number on the test strip package.[...]

  • Page 22

    11 Next, the meter code will appear for a few seconds. Step 2: Check the Code Numbers. The code number on the test strip package will range from 1 to 21. If the number on the display matches the code number on the SureStep ® T est Strip package, begin testing. If the two code numbers do not match, follow Step 3 to code the meter . Step 3: Code the[...]

  • Page 23

    The SureStep ® System does not require a check strip. The meter performs an automatic check every time you turn it on. SureStep ® Glucose Control Solution Control solution is used instead of blood to tell you that the SureStep ® Blood Glucose Meter and SureStep ® T est Strips are working together properly . The control solution contains a known[...]

  • Page 24

    13 IMPORT ANT CONTROL SOLUTION TEST INFORMA TION ■ Use only SureStep ® Glucose Control Solution. ■ Check the expiration date. Do not use if expired. ■ Record the discard date on the control solution vial. Discard the vial three months after first opening it. ■ The control range printed on the test strip bottle is for SureStep Glucose Contr[...]

  • Page 25

    Follow the test procedure, using SureStep ® Glucose Control Solution instead of blood. Before T esting, Check the Code. After turning the meter on, the last result appears, followed by the CODE symbol and number . If the code on the meter does not match the code on the test strip package, press the green C button until the codes match. Step 1: App[...]

  • Page 26

    15 Step 2: Check Confirmation Dot. Check to see that the confirmation dot on the back of the test strip has turned completely blue to ensure you have applied enough control solution. Step 3: Insert the T est Strip and Read Result. W ithin two minutes after applying control solution, insert the test strip firmly into the test strip holder , pink sid[...]

  • Page 27

    The control solution result appears, on average, in 30 seconds. (Example) Note: Do not use the Colour Chart to verify control solution tests. Step 4: Mark the T est Result as a Control Solution T est. Y ou must mark the test result as a control solution test result so that it will appear in the memory as a control solution test result and not be in[...]

  • Page 28

    17 If you accidentally mark a blood glucose test result as a control solution test result, just press the green C button to delete the marker . Record control solution tests in your logbook by placing a C next to the result to indicate a control solution test. Compare the control solution test result with the control range printed on the SureStep ?[...]

  • Page 29

    18 Control Solution Range If test results fall outside the expect- ed range, repeat the test. Results that fall outside the expected range may indicate the system is not working properly . Some possible causes are: ■ Procedural error ■ Expired or contaminated control solution ■ T est strip code and meter code do not match ■ Dirty meter or t[...]

  • Page 30

    19 Detailed T est Procedure Choose a clean, dry work surface. Make sure you have all the items needed to test. TESTING TESTING YOUR BLOOD Release Button Ejection /Cocking Control Depth Adjustment Knob Cap Depth Settings Depth Indicator Penlet ® Plus Adjustable Blood Sampler Meter SureStep ® Test Strip Sterile Lancet LSC-99-005 CanSS(RR)OB/Eng 1/5[...]

  • Page 31

    20 TESTING Getting a Drop of Blood. IMPORT ANT : Getting an adequate drop of blood is one of the most important steps in getting an accurate result. Step 1: Insert a Lancet into the Penlet ® Plus Adjustable Blood Sampler . Remove the Penlet ® Plus Cap by twisting it counterclockwise. Insert a lancet into the lancet holder . Push down firmly until[...]

  • Page 32

    While the lancet is in the Penlet ® Plus Sampler , twist off the protective disk. Make two full turns to ensure that the lancet separates from the protective disk. Replace the Penlet ® Plus Cap. T urn the cap clockwise until it is snug but not overly tight. TESTING 21 LSC-99-005 CanSS(RR)OB/Eng 1/5/00 4:02 PM Page 21[...]

  • Page 33

    TESTING Adjust the puncture depth setting if necessary . T wist the knob counter- clockwise toward the smaller bumps for a shallower puncture. T wist the knob clockwise toward the larger bumps for a deeper puncture. Step 2: Cock the Penlet ® Plus Sampler . Slide the ejection/cocking control backward until it clicks. If it does not click, the Penle[...]

  • Page 34

    23 Step 3: W ash Y our Hands. Use warm, soapy water . Rinse and dry hands thoroughly . T o increase blood flow to your fingertips, massage the hand from the wrist to the fingertip two or three times without touching the puncture site. Step 4: Lance Y our Finger . Choose a spot on the side of a different finger each time you test. Repeated punctures[...]

  • Page 35

    TESTING Gently massage your finger to obtain the required blood volume. Proceed with your blood glucose test. Step 5: Remove the Lancet. Remove the cap. T wist it counter - clockwise. 24 LSC-99-005 CanSS(RR)OB/Eng 1/5/00 4:02 PM Page 24[...]

  • Page 36

    25 Optional: T o replace the protective disk on the lancet, place the disk on a hard surface and push the exposed tip into the protective disk. Always use caution when removing the lancet. Point the lancet down and away from you. Push forward on the ejection/cocking control and eject the lancet directly into a container for sharp objects. Return th[...]

  • Page 37

    How to T est Y our Blood. Press the blue power button. Y our last test result will appear . Next, the code number appears. It must match the code number on the SureStep ® T est Strip package. If it does not match, change the meter code number following the instruc- tions on pages 10 and 11. AM PM 26 TESTING (Example) (Example) LSC-99-005 CanSS(RR)[...]

  • Page 38

    These symbols will alternate on the display: The meter is ready for a test. Y ou have two minutes to insert the test strip before the meter automatically turns off. Step 1: Apply Blood to the T est Strip. Apply a drop of blood to the center of the pink test square. Note: Do not add more blood to the first drop. Adding more blood may give false resu[...]

  • Page 39

    28 Y ou can apply blood to the pink test square in one of two ways. 1) T urn the test strip over and dab the pink test square to the finger . Y ou can touch the test strip. The pink test square will quickly absorb the blood and the confirmation dot will begin changing colour . OR 2) Hold the test strip under your finger and touch the drop of blood [...]

  • Page 40

    29 Y ou have applied too much blood to the test strip if the entire white pad is soaked. Y ou must begin the test with a new test strip to avoid false results from too much blood. Step 2: Check the Confirmation Dot. After a few seconds, look at the confirmation dot on the back of the test strip. If it is completely blue, go on with the test. TESTIN[...]

  • Page 41

    30 If any white patches or white streaks appear on the confirmation dot, you have not applied enough blood for an accurate test. Y ou must start the test over with a new test strip. Caution: If you do not insert the test strip properly , you may get an inaccurate result. Step 3: Insert the T est Strip and Read Result. T urn the SureStep ® T est St[...]

  • Page 42

    31 beep when the meter displays your result. Results appear , on average, in 30 seconds. The result is displayed first with the time and then with the date (time and date will alternate). See pages 55 – 58 to learn how to set the time and date. The meter displays results from 0 to 27.8 mmol/L (0 – 500 mg /dL). In v ir tu al ly a ll cases above [...]

  • Page 43

    32 System enables you to more directly compare meter results with lab results. See pages 37 and 38 to learn how to compare meter and lab results. TESTING IMPORT ANT : When proper procedures are followed, the meter will dis- play “” in virtually all cases when your result is above 27 .8 mmol/L (500 mg/dL). This indicates very high blood glucose [...]

  • Page 44

    33 Record your test results in your LifeScan logbook. The logbook allows you to keep a record of your test results, along with information on your meals and medication. Press the blue power button to turn off the SureStep ® Blood Glucose Meter . (T o save energy , the meter automatically turns off three minutes after it displays your test result.)[...]

  • Page 45

    34 Optional Colour Chart A Colour Chart is included with each package of SureStep ® T est Strips. It is useful as an additional check that your meter and test strips are working properly . The Colour Chart is NOT a replacement for a SureStep ® Meter test. The chart shows four shades of blue, each corresponding to a blood glucose level. It also sh[...]

  • Page 46

    35 colours, your blood glucose level is between the values printed next to the two colours. This comparison will give you a rough estimate of your blood glucose level. The Colour Chart is to be used as an additional check to confirm a meter read- ing. It is NOT a replacement for a SureStep ® Meter test. Note: If your Colour Chart reading and meter[...]

  • Page 47

    36 Overview Long-T erm Diabetes Findings. In 1993 the National Institutes of Health concluded an exten- sive long-term study of people with T ype 1 diabetes. This study , called the Diabetes Control and Complications T rial (DCCT), found that by keeping your blood glucose close to the levels of people with- out diabetes you can reduce the risk of c[...]

  • Page 48

    Frequency of T esting. How often you need to test your blood glucose will vary according to your age, the type of diabetes you have, the medications you are taking, and your physical and emotional health. Y our health- care professional will guide you. After you decide when and how often you should test, it is impor- tant that you make testing part[...]

  • Page 49

    Blood glucose levels can change significantly over short periods, especially if you have recently eaten, exercised, taken medication, or experienced stress. 3 In addition, if you have eaten recently , the blood glucose level from a fingerstick can be up to 3.9 mmol/L higher than that of a venous sample (blood drawn from a vein) used for a laborator[...]

  • Page 50

    39 RESULTS GLUCOSE RANGES FOR PEOPLE WITHOUT YOUR TARGET DIABETES, 5 mmol/L RANGES, mmol/L Before breakfast 3.9 – 5.8 ______________________ Before lunch or dinner 3.9 – 6.1 ______________________ 1 hour after meals Less than 8.9 ______________________ 2 hours after meals Less than 6.7 ______________________ Between 2 and 4 AM Greater than 3.9 [...]

  • Page 51

    40 RESULTS T esting T ips to Ensure Accuracy If you have a test result that falls outside of your target range and you cannot link it to diet, exercise, med- ication, or stress, repeat the test. If the result is similar and still outside of your range, try these troubleshoot- ing steps: Before T esting : ■ W ash your hands. ■ Use a new , steril[...]

  • Page 52

    41 ing the test strip confirmation dot to be certain it turned com- pletely blue. ■ Make sure you did not apply too much blood to the test strip. Y ou have applied too much blood if there is no white visible on the white pad. ■ Directly after the meter displays a result, compare the colour of the te st str ip confirmation dot with the Colour Ch[...]

  • Page 53

    RESULTS “Do I have symptoms of high blood glucose (hyperglycemia): fatigue, dry mouth and skin, increased thirst or hunger , blurry vision, increased urination, rapid deep breathing, or a fruity smell to the breath?” “What have I eaten?” “How much have I exercised?” “Am I ill (common cold, flu, etc.)?” “Have I been under stress la[...]

  • Page 54

    43 Recommendations for Better Diabetes Control ■ Follow the advice of your health- care professional. ■ Follow the exercise and meal plans recommended by your healthcare professional. ■ T ake insulin or diabetes medication at your scheduled times. ■ Keep in touch with your emotional and physical condition. Stress or illness can affect diabe[...]

  • Page 55

    44 MEMORY The SureStep ® Blood Glucose Meter is pre-set to display your last test result automatically when you turn on the meter . The meter stores your 150 most recent blood glucose or control solution test results with alternating date and time in its memory . When the memory is full, the oldest result is dropped as the newest is added. It also[...]

  • Page 56

    Recalling All Results in Meter Memory T o access the meter memory , press the blue power button and hold down for five seconds. When the display flashes, release the blue power button. Y ou are now in memory mode. First, the 14-day average will appear . The average is calculated from the blood glucose results obtained during the last 14 days. When [...]

  • Page 57

    If a previous test resulted in an error condition, the error will be stored in the memory with the date. Note: A “ ” result will be included in your 14- and 30-day averages as 27.8 mmol/L. The time and date must be reset every time the batteries are replaced. Uploading Memory Data T est results stored in the memory may be uploaded to a personal[...]

  • Page 58

    Y our SureStep ® Blood Glucose Meter is easy to maintain. However , to keep it in good operating condi- tion, follow these simple rules: General Care ■ Keep your meter dry and avoid exposing it to extremes in temper- ature. Do not store your meter or test strips in a car or refrigerator . ■ Dropping the meter could damage its electronics. If y[...]

  • Page 59

    48 Always clean your meter when this symbol appears: If you are concerned that your test results do not compare with how you feel, clean the meter and do a control solution test to check if it is working properly . Clean the meter using these easy steps: Step 1: Remove the T est Strip Holder . Press down at the top end (near the blue power button) [...]

  • Page 60

    49 Make sure you thoroughly wi pe the grey area on the inside cover . W ash both sides of test strip holder base; carefully clean around the hole. Dry the test strip holder completely with a soft cloth or lint-free tissue. Step 3: Clean the Lens Area and Contact Points. Use a cotton swab or a soft cloth dampened with water to wipe the lens area and[...]

  • Page 61

    Step 4: Replace the T est Strip Holder . Slide the test strip holder into the meter , press down, and push forward at the test strip insertion point until you hear a click. Make sure the test strip holder is firmly in place. M ake sure it does not extend beyond the m eter . Note: Y ou can clean the outside of the meter by lightly wiping it with a d[...]

  • Page 62

    51 MAINTENANCE If this symbol appears after clean- ing the meter , check to see if you inserted the test strip holder com- pletely and securely . The test strip holder may be out of position. See pages 67 – 72 for error descriptions. Note: If using a 10% bleach solu- tion, this message may indicate that you have not completely removed the bleach [...]

  • Page 63

    52 flashing, the batteries are now dead and the meter will not operate. ( Y ou will not be able to do a test.) Y ou should replace both batteries immediately with new AAA alkaline batteries. Do not use rechargeable batteries. Note: Low batteries, dead batteries, and battery removal will not affect the te st re su lts stored in the memory . However [...]

  • Page 64

    53 Step 2: Remove the Old Batteries. Use your fingers or gently tap the meter on the palm of your hand. Never tap the meter against a hard surface. Step 3: Insert New Batteries. Insert two new AAA alkaline batteries, matching the + end of each battery with the + signs inside the meter . Step 4: Close the Battery Door . Insert the two hinges into th[...]

  • Page 65

    The SureStep ® Meter has been pre-set to meet the needs of most users. In addition to setting the time and date, there are six features you can change. Be sure you want to change these settings before entering the set-up mode to avoid having meter settings that do not meet your needs. 54 SETTINGS CHANGING METER SETTINGS (Set-Up Mode) FEATURE PRE -[...]

  • Page 66

    Entering Set-Up Mode 1. Make sure the meter is off. 2. Press and hold down the green C button. 3. Press and release the blue power button while holding the green C button. 4. Release the green C button. Each setting flashes on the display until you press the blue power button to move to the next feature. While it flashes, the setting may be changed[...]

  • Page 67

    56 test re su lts will not be affected if you do not set the clock to the cor- rect time.) The time and date must be reset every time the batteries are replaced. Setting the T ime. T o set the time, enter the set-up mode. The display will show the time with the hour flashing. Press and release the green C button to advance one hour . T o move faste[...]

  • Page 68

    57 Setting the Y ear . W ith the year on the display , press and release the green C button to advance one year . T o move faster , hold the green C button down. W ith the correct year on the display , press the blue power button and the month and day will appear (month/ day format is default) on the display with the month segment flashing. Setting[...]

  • Page 69

    58 Setting the Day . Press and release the green C button until the correct day appears. T o move faster , hold the green C button down. W ith the correct day on the display , press the blue power button and the display of last result setting will appear . Display of Last Result The SureStep ® Meter is pre-set to display your last test result auto[...]

  • Page 70

    59 SETTINGS Unit of Measurement The meter is pre-set to display test results in millimoles per litre (mmol/L). Y ou have the option to select milligrams per decilitre (mg/dL), the unit of measurement used in the United States. The mmol/L results include a decimal point, but mg/ dL results do not. If you wish to change the unit of measurement to mg/[...]

  • Page 71

    Beep Signals The SureStep ® Blood Glucose Meter uses beeping tones to signal various steps in the meter procedures. However , these tones do not indicate that the procedures are being per- formed correctly . The meter is pre-set to emit three different beep signals: 1. A single, short beep signals each step in the test procedure. 2. A single, long[...]

  • Page 72

    61 SETTINGS Y ou will hear a three-tone beep when is displayed. Press the blue power button to move to the 14- and 30-day test averages setting. 14- and 30-Day T est A verages The meter is pre-set to display 14-day and 30-day averages of your blood glucose test results in memory mode. T o ensure accurate 14- and 30-day blood glucose test averages, [...]

  • Page 73

    T ime Format The meter is pre-set to display the time in the 12-hour AM/PM format. An alternative 24-hour time format is available. Press the green C button if you wish to change the setting. Press the blue power button to move to the date format setting. Date Format The meter is pre-set to display the date in the month/ day format. Press the green[...]

  • Page 74

    Exiting the Set-Up Mode Y ou may exit the set-up mode at any time by simply pressing the blue power button and holding it down until the display is blank. 63 SETTINGS LSC-99-005 CanSS(RR)OB/Eng 1/5/00 4:03 PM Page 63[...]

  • Page 75

    64 MESSAGES When any of the following symbols or error messages appear , there may be a problem with the meter , test strip, or the way you are doing the procedure. These messages help to identify certain problems but do not appear in all cases when a prob- lem has occurred. In most cases, a problem is easy to solve. Assis- tance is available from [...]

  • Page 76

    SYMBOL MESSAGE WHAT TO DO 2. Reinsert the test strip, tip first, with the pink side facing up. 2. The test strip was inserted incorrectly , or 1. Remove the test strip and then reinsert after this symbol appears. 1. The test strip was inserted before the meter was turned on or before the insert test strip symbol appeared, or 65 MESSAGES LSC-99-005 [...]

  • Page 77

    SYMBOL MESSAGE WHAT TO DO Replace the batteries (see pages 51 – 53). If the symbol is constant, the batteries are low . If the symbol is flashing, the bat- teries are dead. 3. Reinsert test strip slowly . 3. The test strip was inserted too quickly . 66 MESSAGES LSC-99-005 CanSS(RR)OB/Eng 1/5/00 4:03 PM Page 66[...]

  • Page 78

    ERROR POSSIBLE CAUSE WHAT TO DO 2. Repeat the test with a new test strip. Apply a larger drop of blood to the pink test square and verify that the confirmation dot on the back of the test strip has turned completely blue . 2. Not enough blood is on the test strip, or 1. Clean the meter . Repeat the test with a new test strip, applying blood to the [...]

  • Page 79

    ERROR POSSIBLE CAUSE WHAT TO DO 4 . Do a visual check of the colour of the confirmation dot versus the Colour Chart on the test strip package. A colour that matches or is darker than the 19.4 mmol/L (350 mg /dL) colour on the chart indicates a high blood glucose level. Follow the treatment advice of your healthcare professional. 4. Y ou may have a [...]

  • Page 80

    ERROR POSSIBLE CAUSE WHAT TO DO 2. Check the expiration date on your test strip package. Do not store test strips outside of the original bottle. Do not alter test strips. 2. The test strip has been altered, exposed to air , or has passed its expiration date. 1. Repeat the test with a new test strip. Apply a larg- er drop of blood to the pink test [...]

  • Page 81

    ERROR POSSIBLE CAUSE WHAT TO DO Note: If more than two minutes have passed since you applied blood to the test strip, repeat the test with a new test strip. 2. Clean meter contact points. 2. The meter contact points are dirty . 1. Do not remove the test strip until the meter displays the result. 1. The test strip was removed or partially removed be[...]

  • Page 82

    ERROR POSSIBLE CAUSE WHAT TO DO 2. Slide the test strip holder into the meter until it is completely inserted. 2. The test strip holder is not fully in place, or 1. Clean; refer to pages 47 – 51. 1. The meter test strip holder , lens area, and contact points are dirty , or Allow the meter to warm or cool slowly before performing another test. Do [...]

  • Page 83

    ERROR POSSIBLE CAUSE WHAT TO DO T urn meter on. Before testing, check that the code on your meter matches the code on your test strip package. If continues, call the LifeScan Customer Care Line at 1 800 663-5521 (U.S.A. 1 800 227-8862). A possible failure has occurred in the meter . 3. Remove test strip and turn meter off. T urn meter on, then rein[...]

  • Page 84

    Performance Characteristics Power Supply: T wo AAA alkaline batteries. Battery Life: Approximately 18 months when doing two tests a day . Result Range: 0 – 27.8 mmol/L (0 – 500 mg/dL). Higher results are displayed as “ . ” Display: Liquid crystal. Blood Source: Whole blood. Calibration: Plasma equivalent. Hematocrit Range: 25 – 60%. Size:[...]

  • Page 85

    Guarantee and W arranty 30-Day Money-Back Guarantee. If you are not fully satisfied with the SureStep ® System, a full refund may be obtained by calling a LifeScan Customer Services Representative at 1 800 663-5521 (Canada) within 30 days of pur- chase. After calling LifeScan, you will need to return the SureStep ® Meter and a copy of your receip[...]

  • Page 86

    Please complete the W arranty Registration Card and mail it to LifeScan. The SureStep ® Meter has a full six-year warranty from the original date of purchase. W rite your date of purchase here: _________________________________ The W arranty Policy does not apply to the performance of the SureStep Meter when used with any test strip other than Sur[...]

  • Page 87

    REGULA TOR Y INFORMA TION The SureStep ® Blood Glucose Meter complies with the following standards: ■ CAN/CSA C22.2 No. 601.1 - M90 “ Medical Electrical Equipment - Part 1: General Requirements for Safety ” (Complies with UL 2601-1). ■ CAN/CSA C108.6 - M91 (CISPR 11:1990) “ Limits and Methods of Measurement of Electromagnetic Disturbance[...]

  • Page 88

    QUICK REFERENCE CODING THE METER 1 Press blue power button. 2 Meter automatically displays last test result with date. AM PM 3 Code number is automatically displayed. 4 Press green C button until code number on meter matches code number on test strip package. 3-STEP TEST PROCEDURE → Green C Button Before testing, make sure the meter is coded corr[...]

  • Page 89

    78 QUICK REFERENCE BLOOD AP PLICA TION How you can be sure that you have applied the right amount of blood: Pink test square is where you apply a drop of blood. White pad absorbs the excess blood that may extend beyond the pink test square. Do not apply blood directly onto the white pad. Confirmation dot on back of test strip is where you check to [...]

  • Page 90

    LifeScan Customer Care Line/Ligne InfoSoins : Monday–Friday 9 AM –8 PM Eastern T ime, 6 AM –5 PM Pacific Time Du lundi au vendredi de 9 h à 20 h, heure de l’Est et de 6 h à 17 h, heure du Pacifique Canada 1 800 663-5521 U.S.A./É.-U. 1 800 227-8862 Distributed by/Distribué par : LifeScan Canada Ltd./ Produits médicaux LifeScan Canada Lt[...]