Lucent Technologies 1100 manual

DEFINITY ® Extender 1100 Switch Module System Administrator’s Guide 555-025-114 Comcode 108315268 Issue 1 June 1998[...]

Copyright _ 1998, Lucent Technologies 555-025-114 All Rights Reserved Issue 1 Printed in USA June 1998 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized [...]

Industry Canada (IC) Interference Information This digital apparatus does not exceed the Class B limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Présent Appareil Numérique n'émet pas de bruits radioélectriques dépassant les limites appli - cables aux appareils[...]

Contents Issue 1 June 1998 i Customer Support Information ....................... ix ■ Support Telephone Number ................................ ... ix ■ Security of Your System: Preventing Toll Fraud ................................ ............. x ■ Lucent Technologies Fraud Intervention ................. xi ■ Lucent Technologies Limited [...]

Contents ii Issue 1 June 1998 1 Introduction ................................ .......................... 1-1 ■ System Operation and Configuration ..................... 1- 2 Equipment List ................................ .................. 1- 4 Compatibility ................................ ..................... 1- 5 Options .....................[...]

Contents Issue 1 June 1998 iii Considerations ................................ .................. 2- 12 Programming Passwords Procedure .................. 2- 13 Configuring Passwords Online ........................... 2- 15 Configuring the PBX COM RS-232D Port from the Remote Module ........................... 2- 15 3 Installation .................[...]

Contents iv Issue 1 June 1998 GL Glossary ........................................................................ GL-1[...]

Figures Issue 1 June 1998 v 1 Introduction 1-1 System Configuration ................................ ....... 1- 2 3 Installation 3-1 Switch Module Back Panel .............................. 3- 4 3-4 RS-232D Cable Pin Connections ...................... 3- 8[...]

Tables vi Issue 1 June 1998 1 Introduction 1-1 Switch Module Specifications .......................... 1- 8 3 Installation 3-1 DIP Switch Con figuration ................................ . 3- 5 4 Troubleshooting 4-1 LED Power Up Sequences ............................... 4- 4 4-2 LED Power Up Verification Sequences ............ 4- 5 4-3 Module LED Bl[...]

Important Safety Instructions Issue 1 June 1998 vii The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS To reduce the risk of fire, electrical shock, and injury to perso[...]

Important Safety Instructions viii Issue 1 June 1998 ■ Use only Lucent Technologies -recommended/approved DEFINITY ECS accessories. ■ Do not install this product near water, for example, in a wet basement location. ■ Do not overload wall outlets, as this can result in the risk of fire or electrical shock. ■ Do not attach the power supply co[...]

Customer Support Information Issue 1 June 1998 ix Support Telephone Number In the USA only , Lucent Technologies provides a toll-tree customer Helpline (1 800 242-2121) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your Lucent Technologies authorized representative. Outside the USA [...]

Customer Support Information x Issue 1 June 1998 Security of Your System: Preventing Toll Fraud As a customer of new telephone equipment, you should be aware that there is an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufactu[...]

Customer Support Information Issue 1 June 1998 xi The DEFINITY  Extender 1100 System, through proper administration, can help you reduce the risk of unauthorized persons gaining access to the network. However, telephone numbers and authorization codes can be compromised when overheard in a public location, lost through theft of a wallet or purse[...]

Customer Support Information xii Issue 1 June 1998 Lucent Technologies Limited Warranty Lucent Technologies Inc. warrants this equipment to be free of defects in materials and workmanship for a period of one year from date of shipment. All defects within this time will be repaired without charge upon notification of Lucent Technologies or its autho[...]

Customer Support Information Issue 1 June 1998 xiii FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: ■ Means of Connection. Connection of this equipment to the telephone network shall be through a standard ne[...]

Customer Support Information xiv Issue 1 June 1998 ■ Ringer Equivalence Number (REN). The REN is used to determine the number of devices that can be connected to the telephone line. Excessive RENs on the line can result in the devices not ringing in response to an incoming call. In most, but not all, areas the sum of the RENs should not exceed fi[...]

Customer Support Information Issue 1 June 1998 xv ■ Changes at Local Telephone Company. Your local telephone company may make changes in its facilities, equipment, operations, or procedures that affect the proper functioning of this equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telepho[...]

Customer Support Information xvi Issue 1 June 1998[...]

About This Book Issue 1 June 1998 xvii Intended Audience This book is intended to help in the installation, system administration, and maintenance of the DEFINITY Extender 1100 System. It is intended for use as a reference by anyone needing such information, including system managers, support personnel, sales representatives, and account executives[...]

About This Book xviii Issue 1 June 1998 Terms and Conventions The DEFINITY Extender 1101 System is henceforth referred to as the “ Remote Module. ” The DEFINITY Extender 1100 System is henceforth referred to as the “ Switch Module. ” Throughout this document, toll fraud security hazards are indicated by an exclamation point inside a triangl[...]

About This Book Issue 1 June 1998 xix Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose Do not recycle old passwords. Italics indicate emphasis. If you do not want to disconnect, go to Step 3. Italics also tell you instructions about what to do next i[...]

About This Book xx Issue 1 June 1998 If you have problems with your Switch Module, contact your system administrator. If the problem can not be solved by the system operator, in the continental US, call our toll-free Helpline, available 24 hours a day, at 1 800 242-2121. Outside of the continental US, contact your Lucent Technologies representative[...]

About This Book Issue 1 June 1998 xxi Related Documents The documents listed below are part of the DEFINITY ECS documentation set. These documents can be ordered from the Lucent Technologies Publications Center. Call: Lucent Technologies Publications Center Voice 1 800 457-1235 Fax 1 800 457-1764 International Voice 765 361-5353 International Fax 7[...]

About This Book xxii Issue 1 June 1998 Document No. Title DEFINITY   Enterprise Communications Server (ECS) System Documents 555-230-833 CD-ROM for Maintenance and Installation Documents Toll Fraud Security 555-025-600 BCS Products Security Handbook DEFINITY   Enterprise Communications Server (ECS) Telephone User Support 555-230-201 Ter[...]

About This Book Issue 1 June 1998 xxiii How to Comment on This Document We welcome your comments, both positive and negative. Please use the feedback form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to: Documentation Manager Lucent Technologies 211 Mount Airy Road Room 2W-226 Bas[...]

FEEDBACK FORM DEFINITY Enterprise Communications Server (ECS ) Title: DEFINITY   Extender 1100 System Administrator’s Guide Document No.: 555-025-114 Issue: 1 Date: June 1998 1. Please rate the effectiveness of this bo ok in the following areas: Excellent Good Fair Poor Not Applicable Ease of Use Clarity Completeness Accuracy Organization A[...]

Other _____________________________________________ 3. What did you like most about this book? 4. Feel free to write any comments below or on an attached sheet. If we may contact you about your comments, please complete the following: Name: Telephone Number: Company/Organization: Date: Address: Send completed forms to: Documentation Manager, Lucent[...]

Issue 1 June 1998 1- 1 Introduction 1 An overview of the functioning and specifications of the DEFINITY   Extender 1100 System The DEFINITY  Extender 1100 System enables DEFINITY  Enterprise Communications Server (ECS) telephone users to be a fully functional part of the DEFINITY ECS telephone system with a digital telephone located any[...]

Introduction 1- 2 Issue 1 June 1998 System Operation and Configuration The DEFINITY Extender 1100 System is designed for use with a DEFINITY ECS of Release 3, Version 3 or later. The DEFINITY Extender 1100/1101 System consists of two modules. One module, identified as the Switch Module, connects to your DEFINITY ECS. The other module, identified as[...]

Introduction Issue 1 June 1998 1- 3 The modules communicate via a single two-wire voice-grade circuit that can extend your DEFINITY ECS telephone to virtually unlimited distances. See “ Specifications ” later in this chapter for detailed circuit specifications. The Switch Module emulates your telephone, and the Remote Module emulates your DEFIN[...]

Introduction 1- 4 Issue 1 June 1998 Equipment List The Switch Module comes with most of the necessary equipment. However, some additional items are required. Switch Module Your Switch Module package should include: ■ One Switch Module (identified on the top of the unit) ■ One AC adapter ■ 7-ft. D2R line cord ■ 7-ft. D8W cord to connect to t[...]

Introduction Issue 1 June 1998 1- 5 You must supply the following for installation: ■ DEFINITY ECS two-wire, 24-port TN-2224 circuit pack or the older TN2181. ■ Any additional DEFINITY ECS circuit packs needed (see the DEFINITY® Communications System Generic 3, Installation for Single-Carrier Cabinets manual, document #555-230-894, comcode #10[...]

Introduction 1- 6 Issue 1 June 1998 NOTES: 1. The Class B 8410DR which is identical to the 8410D but is FCC Class B for residential use. The CALLMASTER  VI and the CALLMASTER  IV are also FCC Class B. 2. The 6400 series telephones and the CALLMASTER  VI require DEFINITY Release 3, Version 6 or later. Options You can order a wall-mounted me[...]

Introduction Issue 1 June 1998 1- 7 Connecting at rates greater than 19,200 over a lesser quality line will cause a high bit error rate which could result in breakups in the audio. A 19,200 connect rate is more than adequate to sustain proper audio quality and can be sustained on most line conditions. Any connect rate greater than 19,200 improves d[...]

Introduction 1- 8 Issue 1 June 1998 Table 1-1. Switch Module Specifications Specification Description Size 8 ” x 8 ” x 1 ½ ” (205 mm x 205 mm x 40 mm) Weight 1.5 pounds (0.68 kilograms) Power Requirements 12 vdc supplied by 120 VAC adapters. 800 mA maximum Approvals UL CSA FCC Class A Communication Data Type V.34 compression Data Impedance 6[...]

Introduction Issue 1 June 1998 1- 9 Considerations Keep the following in mind when you use the DEFINITY Extender 1100 System: ■ The DEFINITY Extender 1100 System is to be used with a DEFINITY ECS of Release 3, Version 3 or later. ■ No custom calling features, such as Call Waiting or Call Forwarding, should be ordered for the line to which you c[...]

Introduction 1- 10 Issue 1 June 1998 ! Security Alert : Using the Remote Module gains access to the features of the DEFINITY ECS, including access to WATS lines, FX lines, etc., which are subject to toll fraud. Passwords should be as long as allowed. Passwords should be hard to guess and therefore should not contain: ■ all the same numbers (for e[...]

Issue 1 June 1998 2- 1 Configuration 2 How the system administrator programs the passwords into the DEFINITY Extender 1100 System. Before a Remote Module user can communicate with the Switch Module, the system administrator must program a password for each remote user. Password Considerations Consider the following when programming the Switch Modul[...]

Configuration 2- 2 Issue 1 June 1998 ■ Each password begins with two digits (00 – 99). The 00 password is reserved for the system administrator and can be used to change any of the remaining passwords. Programming the Switch Module The Switch Module can be programmed using a terminal or while online from the Disconnect Menu of the remote teleph[...]

Configuration Issue 1 June 1998 2- 3 The Switch Module must be connected to the PC or terminal using an RS-232D serial cable, which connects to the RS-232D serial port on the module. Your terminal application should be configured for VT100 emulation.[...]

Configuration 2- 4 Issue 1 June 1998 The Enhanced Terminal Interface The Enhanced Terminal Interface (ETI) provides you with a user- friendly interface with which to configure your system when accessing the Switch Module through the serial port. The ETI menu is the default menu that appears after powering up your module and operates using VT100 ter[...]

Configuration Issue 1 June 1998 2- 5 3. Press the Enter key, or 1 . The following menu is displayed on the screen : 1) Passwords 2) PBX COM port settings: 38.4 kbps N, 8, 1 3) Show Settings 4) Additional Modem Initialization 5) Software Upgrade * 6) Exit The Terminal Edit Line The Terminal Edit Line is where features can be entered or modified. Whe[...]

Configuration 2- 6 Issue 1 June 1998 You can select a menu item by: ■ Using a hot key (the number of the menu item). ■ Using the arrow up and arrow down keys. ■ Pressing the Enter key when your menu selection is highlighted. Although rare, you may find the display becomes unrecognizable on occasion. If this occurs, press CTRL R to refresh the[...]

Configuration Issue 1 June 1998 2- 7 ■ Stop Bits[...]

Configuration 2- 8 Issue 1 June 1998 Setting Data Rate To set the Data Rate: Highlight the Data Rate you want and press Enter . Data Rate options are: 2.4, 4.8, 9.6, 19.2, 38.4, 57.6, and 115.2 Kbps. OR Press the hot key of the data rate you want. When you make your selection, the Parity Menu appears. Setting Parity To change Parity: Highlight the [...]

Configuration Issue 1 June 1998 2- 9 When you make your selection, the Stop Bits Menu appears. Setting Stop Bits To change Stop Bits: Highlight the Stop Bit format you want and press Enter . Stop Bit options are 1 or 2. You automatically return to the System Menu . Show Settings To display the current module settings: 1. Highlight Show Settings 2. [...]

Configuration 2- 10 Issue 1 June 1998 Setting Passwords Before a Remote Module user can communicate with the Switch Module, the system administrator must program a password for each remote user. As a default, all passwords are disabled. Up to 100 passwords can be programmed into the Switch Module. This allows a number of different users to access t[...]

Configuration Issue 1 June 1998 2- 11 NOTE: If more than one Switch Module is connected to the DEFINITY ECS in a hunt group configuration, you should disable the remote users’ capability of changing passwords by setting the third digit at “ 9 ” . The reason for this action is that if the user changes a password, the change is stored only in t[...]

Configuration 2- 12 Issue 1 June 1998 ■ character strings associated with you or with the remote user or with your business. These include: — Names — Birthdays — Business name — Telephone number — Social security number ■ Words and commonly used names Passwords should be changed regularly, at least on a quarterly basis. Do not recycle[...]

Configuration Issue 1 June 1998 2- 13 ■ Each password begins with two digits (00 – 99). The “ 00 ” password is reserved for the system administrator and can be used to change any of the remaining passwords. ! Security Alert : Change your system administrator password as soon as possible, and store the new password in a secure place. Program[...]

Configuration 2- 14 Issue 1 June 1998 4. Type your system administrator password (the default is 00000000) and press Enter . The Password Menu is displayed. 5. Do one of the following: To check a password: 1. Select Display Password from the Password Menu, and press Enter . The system prompts you to enter the user’s two-digit user number. 2. Type[...]

Configuration Issue 1 June 1998 2- 15 To disable a password: 1. Select Change Password from the Password Menu, and press Enter . The system prompts you to enter the new password. 2. Enter the two-digit user number for the user whose password you want to disable, and press Enter . This action restricts the user’s access to the system. NOTE: The sy[...]

Configuration 2- 16 Issue 1 June 1998 1. While online, press HOLD button four times. Disconnect is displayed. 2. Press 3 until screen displays Set PBX COM port. 3. Press 2 to change Switch Module parameters. Selections available are: Data Rate, Data Bits, Parity, and Stop Bits. NOTE: Refer to the DEFINITY Extender 1101 System manual for more inform[...]

Configuration Issue 1 June 1998 2- 17[...]

Issue 1 June 1998 3- 1 Installation 3 How to install the DEFINITY Extender 1100 ystem After you have programmed passwords for the Switch Module, you can physically install it. Installing the Switch Module involves choosing a proper location and connecting the appropriate cables to the Telco line and PHONE/SWITCH jacks, and connecting power cord.[...]

Installation 3- 2 Issue 1 June 1998 Location Requirements To ensure successful operation of the DEFINITY Extender 1100 System, place the Switch Module within 500 feet (150 meters) of the DEFINITY ECS. The Switch Module may be mounted in any position or may be wall-mounted by using the optional wall-mount bracket. Install the module’s AC power ada[...]

Installation Issue 1 June 1998 3- 3 Wiring Requirements Use twisted-pair cable for all connections. NOTE: Before attaching your DEFINITY Extender 1100 System to the DEFINITY ECS, do the following: Administer the telephone that will be used at the remote location. Connect an identical model telephone to the DEFINITY ECS port that will be used for co[...]

Installation 3- 4 Issue 1 June 1998 ■ RS-232D provides for simultaneous RS-232D communication between equipment at the off-premise site and the on-premise site. ■ The DIP switch under Option Switch is used for system configuration. ■ The connection for the AC adapter is +12VDC . Telco Line Phone/Switch RS232 +12VDC Option Switch Figure 3-1. S[...]

Installation Issue 1 June 1998 3- 5 Following installation, administer the line and station ports that use the Switch Module according to the instructions in DEFINITY® Communications System Generic 3 Implementation Guide, Issue 1, document #555-230-655. Follow these steps to install the Switch Module: 1. Ensure that the module has the proper DIP s[...]

Installation 3- 6 Issue 1 June 1998 ! CAUTION: Connecting the Remote Module to the DEFINITY ECS can result in damage to the module. Prior to installation, check that you have the Switch Module by looking at the name on the top of the unit. 2. Connect the wiring of the DEFINITY analog circuit pack (the 8- port TN742 or the 16-port TN746) or a dedica[...]

Installation Issue 1 June 1998 3- 7 ! CAUTION : Do not plug the A/C adapters into a 240 VAC outlet because you will damage the adapter and the module. You must first obtain an adapter to convert 240 VAC to 120 VAC. 5. If applicable, administer the line and station ports by using the procedures in the DEFINITY® Communications System Generic 3 Imple[...]

Installation 3- 8 Issue 1 June 1998 The data settings for the Switch Module’s COM port and the Remote Module’s COM port must be the same. The factory settings of the Switch Module’s COM port are the following: Data rate – 38.4 kbps Data bits – 8 Parity – None Stop bits - 1 NOTE: For more information on RS-232D, please refer to the Gloss[...]

Installation Issue 1 June 1998 3- 9 Hardware Flow Control The Switch and Remote Modules use the CTS line for flow control. If the hardware flow control is not enabled on the PC, or if a cable without the CTS line connected is used, characters can be lost when the buffer is full. NOTE: The DEFINITY Extender 1100 System uses the CTS lead for flow con[...]

Installation 3- 10 Issue 1 June 1998[...]

Issue 1 June 1998 4- 1 Troubleshooting 4 Troubleshooting and LED Activity As with all equipment of a sophisticated nature, occasionally an error in connection or transmission may occur. The DEFINITY Extender 1100 System provides indication of any errors via light- emitting diodes (LEDs) on the Remote and Switch Modules and by error messages on the [...]

Troubleshooting 4- 2 Issue 1 June 1998 Troubleshooting When an error occurs in the operation of the Switch Module, you should check for malfunctions in an organized manner. Follow these steps when troubleshooting the Switch Module: 1. Check all interconnecting cables to ensure that they are properly seated. 2. Verify that the DIP switches are set c[...]

Troubleshooting Issue 1 June 1998 4- 3 If you must contact Lucent Technologies on behalf of the remote user, be sure to obtain the serial number found on the Remote Module. LED Sequences The LEDs on the Switch Module help to indicate problems that occur. During the power-up sequence, the DEFINITY Extender 1100 System performs a self-test, indicated[...]

Troubleshooting 4- 4 Issue 1 June 1998 Table 4-1. LED Power up Sequences LED Sequence Description No LED blinks Error with hardware or AC adapter. First blink: Red or Green LED is not functioning properly as units should blink Yellow. Yellow EPROM Checksum test failed. Faulty EPROM or Board problem. Yellow & 1 Red SRAM, Data test failed Yellow [...]

Troubleshooting Issue 1 June 1998 4- 5 Table 4-2. LED Power up Verification Sequences LED Sequence Description Rapidly blinking Red during process and then 1 Green to indicate process is complete. 6 - 10 seconds. FLASH code is being verified and if valid will be executed. 15-25 seconds FLASH code is invalid EPROM code copied to FLASH. 3 Reds or 3 G[...]

Troubleshooting 4- 6 Issue 1 June 1998 Table 4-3 shows the LED flashes that may occur on the Switch Module after the power-up LED sequence. Table 4-3. Module LED Blink Sequence LED Sequence Meaning G Module is online to a Remote Module; no abnormalities have been detected. GG Module is in COD (Call on Demand) waiting mode; no abnormalities have bee[...]

Troubleshooting Issue 1 June 1998 4- 7 RGRG Switch Module has been “ Flagged ” by remote user.[...]

Troubleshooting 4- 8 Issue 1 June 1998 Error Messages If a problem has been encountered during the connection process, an error message appears on the remote telephone. Table 4-4 shows the error messages and the suggested actions to take. Table 4-4. Error Messages Message Cause Action No Dial Tone The Remote Module is not properly connected to the [...]

Troubleshooting Issue 1 June 1998 4- 9 Table 4-4. Error Messages — Continued Message Cause Action No Answer The Switch Module is not responding. The Remote Module does not receive a Ring- Back Tone or an Answer Back Tone. Verify that the correct telephone number has been programmed. Verify that the Switch Module is connected to the line.[...]

Troubleshooting 4- 10 Issue 1 June 1998 Specific Problems Problems may develop with the DEFINITY Extender 1100 System when connecting. The problems that may occur with Switch Modules are listed with their solutions after each problem’s heading. No Display on Telephone at Remote Location To correct this problem, answer or do the following: 1. Is t[...]

Troubleshooting Issue 1 June 1998 4- 11 3. Check the LED on the Switch Module and compare it to the LED diagnostic sheet as in Table 4-1. The Switch Module may be defective. 4. Check that the DIP switches on the Switch and Remote Modules are set properly. Unless your system administrator tells you otherwise, all of the DIP switches should be OFF. 5[...]

Troubleshooting 4- 12 Issue 1 June 1998 Reporting a Faulty Switch Module In a hunt group operation with multiple Switch Modules being used by different remote users, it may be beneficial to flag a particular Switch Module that has operational problems; audio quality issues (cut outs or breakup), connection problems or poor analog line (high 135A st[...]

Troubleshooting Issue 1 June 1998 4- 13[...]

Issue 1 June 1998 GL- 1 Glossary +12 vdc 12 volt direct current. 120 VAC 120 volt alternating current (North American standard electrical supply). B Baud Rate The speed in kbps at which digital data can be transmitted. C COD Call on Demand[...]

Glossary GL- 2 Issue 1 June 1998 D Dedicated Subscriber Lines Communication lines (usually twisted pair) that are used to connect on- premise telephone equipment (such as a PBX) to the Central Office. Also referred to as direct lines. Dial Line A telephone line which is part of the Public Switched Telephone Network and is accessed through the DEFIN[...]

Glossary Issue 1 June 1998 GL- 3 L LED Light-emitting diode. A semiconductor diode which emits light when a current is passed through it, indicating that the power is on. O On-premise Lines Communication lines (usually twisted-pair) that are used to connect the DEFINITY ECS to the DEFINITY ECS telephone. P PBX Private Branch Exchange.[...]

Glossary GL- 4 Issue 1 June 1998 R Remote Module The DEFINITY Extender 1100 System that connects to the remote DEFINITY ECS telephone. RS-232D (EIA/TIA-574 Interface Circuits) While the EIA/TIA-574 is the actual jack used, the RS-232D is used for the ease of communication. PIN EIA DESIG CCITT DESIG DESCRIPTION DIRECTION 1 CF 9RLSD) 109 Received Lin[...]

Glossary Issue 1 June 1998 GL- 5 9 Position Non-Synchronous Interface Between Data Terminal Equipment and Data Circuit-Terminating Equipment Employing Serial Binary Data InterchangeANS/EIA/TIA-574-90) (Sept., 1990) S Switch Module The DEFINITY Extender 1100 System that connects to the DEFINITY PBX.[...]

Glossary GL- 6 Issue 1 June 1998[...]