Lucent Technologies 555-230-796 manual

555-230-79 6 Comcode 1 07634560 Issue 2 July 1997 DEFINITY ® Extender Remote Module User’ s Guide Cvrfrnt.fm Page 1 Monday, July 28, 1997 11:39 AM[...]

Copyright  19 97, Luc ent T echnol ogi es 555-230-796 All Rights Reserved Issue 2 Printed i n USA July 1997 Notice Every effort was made to ensu re that the in formation i n this book was com p l et e a nd ac c urate at the tim e of pr inting. Howev er , inform a tion is subject to c han ge. Y our Responsibility for Y our System’ s Security T [...]

Tr a d e m a r k s DEFINITY is a regist e red trademark of Lucent T echnologies in the US and other countri es. Ordering Inf ormation Call: Lucent T ec hnologie s Public ations Ce nter V oice 1 80 0 457-1235 Internat io nal V oic e 76 5 361-5353 Fax 1 800 457-1764 Internat ional Fax 7 65 361-5 355 Write: Luce nt T e chnolog ies Pu blicat ions Cente[...]

Contents Issue 2 July 1997 i Customer Support Information ........................ ix ■ Support Telephone Number ..................................... ix ■ Security of Your System: Preventing Toll Fraud ............................................... x ■ Lucent Technologies Fraud Intervention .................. xi ■ Limited Warranty .......[...]

Contents ii Issue 2 July 1997 1 Introduction ............................................................ 1-1 ■ System Operation and Configuration....................... 1-2 Equipment List .................................................... 1-3 Compatibility ....................................................... 1-5 Options ....................[...]

Contents Issue 2 July 1997 iii 3 Programming ................................................................ 3-1 ■ Using the Telephone for Programming .................... 3-2 ■ Setting the Telephone Number ................................ 3-3 ■ Setting the Mode of Dialing ...................................... 3-4 Setting Pulse Dialing ....[...]

Contents iv Issue 2 July 1997 5 Troubleshooting .......................................................... 5-1 ■ Troubleshooting ..................................................... 5-2 ■ LED Sequences ..................................................... 5-3 ■ Error Messages ..................................................... 5-3 GL Gloss[...]

Figures Issue 2 July 1997 v 1 Introduction 1-1 System Configuration ......................................... 1-2 2 Installation 2-1 Remote Module Back Panel............................... 2-3 2-2 RS-232 Cable Pin Connections ......................... 2-7 4 Operating the Remote Module 4-1 Connect Sequence for the Remote Module ....... 4-3[...]

Tables vi Issue 2 July 1997 1 Introduction 1-1 Remote Module Specifications .......................... 1-7 2 Installation 2-1 DIP Switch Configuration ................................... 2-5 3 Programming 3-1 Telephone Keys Used in Programming ............. 3-2 5 Troubleshooting 5-1 Error Messages ................................................. 5[...]

Important Safety Instructions Issue 2 July 1997 vii The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS When installing telephone equipment, always follow basic safety p[...]

Important Safety Instructions viii Issue 2 July 1997 ■ Do not install this product near water, for example, in a wet basement location. ■ Do not overload wall outlets, as this can result in the risk of fire or electrical shock. ■ Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not [...]

Customer Support Information Issue 2 July 1997 ix Support Telephone Number In the USA only , Lucent Technologies provides a toll-tree customer Helpline (1 800 242-2121) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your Lucent Technologies authorized representative. Outside the USA [...]

Customer Support Information x Issue 2 July 1997 Security of Your System: Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufactur[...]

Customer Support Information Issue 2 July 1997 xi ■ Limit Outcalling to persons on a need-to-have basis. The DEFINITY ECS, through proper administration, can help you reduce the risk of unauthorized persons gaining access to the network. However, phone numbers and authorization codes can be compromised when overheard in a public location, lost th[...]

Customer Support Information xii Issue 2 July 1997 Limited Warranty Lucent Technologies Inc. warrants this equipment to be free of defects in materials and workmanship for a period of one year from date of shipment. All defects within this time will be repaired without charge upon return of the unit to the factory. This warranty is null and void if[...]

Customer Support Information Issue 2 July 1997 xiii FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: ■ Means of Connection. Connection of this equipment to the telephone network shall be through a standard ne[...]

Customer Support Information xiv Issue 2 July 1997 ■ Ringer Equivalence Number (REN). The REN is used to determine the number of devices that can be connected to the telephone line. Excessive RENs on the line can result in the devices not ringing in response to an incoming call. In most, but not all, areas the sum of the RENs should not exceed fi[...]

Customer Support Information Issue 2 July 1997 xv ■ Rights of the Local Telephone Company. If this equipment causes harm to the telephone network, the local telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be notified as soon as possible. You[...]

Customer Support Information xvi Issue 2 July 1997 Federal Communications Commission (FCC) Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer[...]

About This Book Issue 2 July 1997 xvii Intended Audience This book is intended to help in the installation, system administration, and maintenance of the DEFINITY Extender Remote Module. It is intended for use as a reference by anyone needing such information, including system managers, support personnel, sales representatives, and account executiv[...]

About This Book xviii Issue 2 July 1997 Terms and Conventions The DEFINITY Extender Remote Module will henceforth be referred to as the Remote Module. The DEFINITY Extender Switch Module will henceforth be referred to as the Switch Module. Throughout this document, toll fraud security hazards are indicated by an exclamation point inside a triangle [...]

About This Book Issue 2 July 1997 xix Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose Do not recycle old passwords. Italics indicate emphasis. If you do not want to disconnect, go to Step 3. Italics also tell you instructions about what to do next i[...]

About This Book xx Issue 2 July 1997 If you have problems with your Remote Module, contact your system administrator. If the problem can not be solved by the system administrator, in the continental US, your system administrator will call our toll-free Helpline, available 24 hours a day, at 1 800 242-2121. Outside of the continental US, contact you[...]

About This Book Issue 2 July 1997 xxi Related Documents The documents listed below are part of the DEFINITY ECS documentation set. These documents can be ordered from the Lucent Technologies Publications Center. Call: Lucent Technologies Publications Center Voice 1 800 457-1235 Fax 1 800 457-1764 International Voice 765 361-5353 International Fax 7[...]

About This Book xxii Issue 2 July 1997 Document No. Title DEFINITY Enterprise Communications Server (ECS) Release 3 System Documents 555-230-894 Installation for Single-Carrier Cabinets 555-230-655 Implementation Guide, Issue 1 Toll Fraud Security 555-025-600 BCS Products Security Handbook DEFINITY Enterprise Communications Server (ECS) Release 3.0[...]

About This Book Issue 2 July 1997 xxiii How to Comment on This Document We welcome your comments, both positive and negative. Please use the feedback form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to: Documentation Manager Lucent Technologies 211 Mount Airy Road Room 2W-226 Bas[...]

FEEDBACK FORM DEFINITY® Enterprise Communications Server (ECS), Release 3 Title: DEFINITY ® Extender Remote Module Document No.: 555-230-796 Issue: 2 Date: July 1997 1. Please rate the effectiveness of this book in the following areas: Excellent Good Fair Poor Not Applicable Ease of Use Clarity Completeness Accuracy Organization Appearance Exampl[...]

❑ Other 3. What did you like most about this book? 4. Feel free to write any comments below or on an attached sheet. If we may contact you about your comments, please complete the following: Name: Telephone Number: Company/Organization: Date: Address: Send completed forms to: Documentation Manager, Lucent Technologies, 211 Mount Airy Road, Room 2[...]

Issue 2 July 1997 1-1 Introduction 1 An overview of the functioning and specifications of the DEFINITY ® Extender The DEFINITY ® Extender enables DEFINITY telephone users to be a fully functional part of the PBX telephone system with a digital telephone located any distance off-premise. The Extender is transparent to the user and retains access t[...]

Introduction 1-2 Issue 2 July 1997 System Operation and Configuration The DEFINITY Extender system is designed for use with a DEFINITY ECS of Version 3, Release 3 or later. The Extender system consists of two modules. One module, identified as the Switch Module, connects to your PBX. The other module, identified as the Remote Module, connects to yo[...]

Introduction Issue 2 July 1997 1-3 The Switch Module emulates your telephone, and the Remote Module emulates your PBX. Each module features a V.32terbo internal modem for the transmission of all signals between the two modules. With the use of Lucent Technologies’ DEFINITY Extender system, the features and capabilities of your on-premise telephon[...]

Introduction 1-4 Issue 2 July 1997 You must supply the following for installation: ■ DEFINITY ECS display telephone ■ Telephone cord ■ If you use an 8434D telephone, an MSP-1 power supply ■ If you are connecting the Remote Module to a 240-vac outlet, an adapter to convert to 120 vac. ■ Power and central office line suppressor. Lucent Tech[...]

Introduction Issue 2 July 1997 1-5 Compatibility The DEFINITY Extender is compatible with the following commercial two-wire DEFINITY ECS display telephones. ■ 8410D ■ 8434D NOTE: The power supply that comes with the DEFINITY Extender Remote Module cannot produce the power required by the 8434D telephone. An MSP-1 (WP924644) power supply must be[...]

Introduction 1-6 Issue 2 July 1997 Specifications The DEFINITY Extender system should operate properly with any standard telephone service (also called “plain old telephone service” [POTS] line). Line conditioning may be required if the Switch and Remote Modules do not connect at a data rate of 19.2 kbps. Table 1-1 shows the specifications of t[...]

Introduction Issue 2 July 1997 1-7 Table 1-1. Remote Module Specifications Specification Description Size 8.0" x 8.0" x 1.50" (205 mm x 205 mm x 40 mm) Weight 1.5 pounds (0.68 kilograms) Power Requirements 12 vdc supplied by 120-vac adapters. 800 mA maximum Communication Data Type V.32terbo modem Data Impedance 600 Ohms Data Tx Level[...]

Introduction 1-8 Issue 2 July 1997 Considerations Keep the following in mind when you use the DEFINITY Extender system: ■ The DEFINITY Extender system is to be used with a DEFINITY ECS of Version 3, Release 3 or later. ■ No custom calling features, such as Call Waiting or Call Forwarding, should be ordered for the line to which you connect the [...]

Introduction Issue 2 July 1997 1-9 ! Security Alert : Using the Remote Module gains access to the features of the DEFINITY ECS, including access to WATS lines, FX lines, etc., which are subject to toll fraud. Passwords should be as long as allowed. Passwords should be hard to guess and therefore should not contain: ■ all the same numbers (for exa[...]

Issue 2 July 1997 2-1 Installation 2 How to install the DEFINITY ® Extender Remote Module Installing the Remote Module involves choosing a proper location and plugging in the LINE, PORT, and power cords.[...]

Installation 2-2 Issue 2 July 1997 Location Requirements To ensure successful operation of the DEFINITY Extender system, place the Remote Module within 400 feet (120 meters) of the DEFINITY telephone. The Extender module may be mounted in any position or may be wall-mounted by using the optional wall- mount bracket. Install the module's power [...]

Installation Issue 2 July 1997 2-3 Connecting the Remote Module All connections to the Remote Module are done via the back panel (see Figure 2-1). Presently no ports are installed for VOICE or COM 2. The current back panel elements are: ■ LINE is the connection between the Remote Module and the central office line for transmission of the signalin[...]

Installation 2-4 Issue 2 July 1997 In addition to the back panel connections, a three-color light- emitting diode (LED) is visible through the top of each unit and provides information about the status of the equipment. Installation Procedure Installing the Remote Module involves connecting the line cords, the telephone cord, the power cord, and, a[...]

Installation Issue 2 July 1997 2-5 Table 2-1. DIP Switch Configuration Switch # OFF ON 1 Normal operation Reserved 2 Normal operation Dedicated lines 3 Normal operation Reserved 4 Normal operation Test mode NOTE: If you are using a standard central office line, you do not have to change the factory-set DIP switches. Check with your system administr[...]

Installation 2-6 Issue 2 July 1997 4. Connect the AC adapter provided with your system to the Remote Module. Plug the adapter into a standard 120-vac electrical outlet . ! CAUTION : Do not plug the A/C adapters into a 240-vac outlet because you will damage the adapter and the module. You must first obtain an adapter to convert 240 vac to 120 vac. 5[...]

Installation Issue 2 July 1997 2-7 Figure 2-2. RS-232 Cable Pin Connections NOTE: The DEFINITY Extender modules use the CTS line for flow control. When the internal buffer is 32 characters from full, the CTS line is turned off. While CTS is off, up to an additional 32 characters can be transmitted without any loss of data. If hardware flow control [...]

Issue 2 July 1997 3-1 Programming 3 How to program the operating parameters for the DEFINITY ® Extender Remote Module Before you can use the Remote Module, you must program the operating parameters, such as the phone number, the type of dialing, and the baud rate of communication.[...]

Programming 3-2 Issue 2 July 1997 Using the Telephone for Programming Use the DEFINITY telephone to program the operating parameters at the remote location. Prompts will appear on the telephone display. To respond to the prompts, press the dial pad keys on the telephone. Table 3-1 shows the keys used to move to or select programming options. Table [...]

Programming Issue 2 July 1997 3-3 To begin programming, press 3 until the first parameter (“Set Phone Number?” ) is shown on the display. If your system administrator preprogrammed your Remote Module, press 2 to begin system operation (see Chapter 4, Operating the DEFINITY Extender.) Setting the Telephone Number If your Remote Module is connect[...]

Programming 3-4 Issue 2 July 1997 Setting the Mode of Dialing The options for the mode of dialing (tone or pulse) appear only if the Remote Module is configured for dial line operation (DIP switch 2 is OFF). Setting Pulse Dialing Follow these steps to set the mode of dialing to pulse: 1. At the “Go Online?” screen, press 3 until the following s[...]

Programming Issue 2 July 1997 3-5 Setting Tone Dialing Setting the dialing mode to “Tone” is very similar to setting it to “Pulse.” Follow these steps to set the dialing mode to tone. 1. At the “Go Online?” screen, press 3 until the following screen appears: 2. “Set Tone Dialing” indicates that PULSE dialing is presently activated. [...]

Programming 3-6 Issue 2 July 1997 Setting the Connect Rate Setting the Connect Rate establishes the baud rate in kilobits per second (kbps) for the communications between the Switch and Remote Modules. Follow the steps and screens below to set the Connect Rate. 1. At the “Go Online?” screen, press 3 until the following screen appears: 2. Press [...]

Programming Issue 2 July 1997 3-7 ■ FM- —The Remote Module will connect at 19.2 or 16.8 kbps. ■ -M- —The Remote Module will connect at 16.8 kbps only. ■ -MS —The Remote Module will connect at 16.8 or 14.4 kbps. ■ --S —The Remote Module will connect at 14.4 kbps only, the slowest rate. NOTE: In some situations, selection of a slower [...]

Programming 3-8 Issue 2 July 1997 In this situation, the Remote Module tries to reconnect with the Switch Module a maximum of six times. If the connection with the Switch Module is not re-established after the sixth try, the modem disconnects and you must log in again. 4. To view the next Connect Rate, press 3 ; to view the previous Connect Rate, p[...]

Programming Issue 2 July 1997 3-9 4. If 19.2 kbps is in effect, the following screen appears: 5. Press 2 to change the setting or 1 to retain the existing setting. NOTE: If your are talking on your display telephone while transmitting data via the COM port, there is not much difference in speed between 9.6 kbps and 19.2 kbps. However, if you are tr[...]

Issue 2 July 1997 4-1 Operating the Remote Module 4 Operating the Remote Module of the DEFINITY Extender Once you have installed and programmed the Remote Module, you are ready to use it. After you have established a connection with the Switch Module (and consequently the DEFINITY ECS), you can use your DEFINITY telephone as you would any other tel[...]

Operating the Remote Module 4-2 Issue 2 July 1997 Starting the Operation You start the operation of the Remote Module by a process similar to logging in on other systems. Follow these steps to start the operation of the Remote Module: 1. At the “Go Online?” screen, press 2 to start the operation of the DEFINITY Extender system. 2. At this point[...]

Operating the Remote Module Issue 2 July 1997 4-3 Figure 4-1. Connect Sequence for the Remote Module 3. At the “Enter Password” screen, enter your password and press the Drop button on the display telephone. A valid password must be entered to allow the telephone to be connected to the PBX.[...]

Operating the Remote Module 4-4 Issue 2 July 1997 NOTE: You must enter your current valid password. The first time you use your Remote Module, the password will be the one initially assigned to you by your system administrator. A valid password contains 8 to 10 digits. 4. If a valid password has been entered, the Remote Module completes the connect[...]

Operating the Remote Module Issue 2 July 1997 4-5 ! CAUTION : Be sure that you have completely logged off by waiting for the “Go Online?” screen to appear. If you do not completely log off, the Remote Module may continue to try to re- establish the connection, and you will be liable for any applicable toll charges incurred. 3. If you do not wan[...]

Operating the Remote Module 4-6 Issue 2 July 1997 Changing a Password Follow these steps to change your password. 1. If you are not connected to the PBX, follow the steps in “Starting the Operation” above to connect to the PBX. 2. Once you are connected, press the Hold button on the display telephone four times and the following screen appears:[...]

Operating the Remote Module Issue 2 July 1997 4-7 NOTE: If you press 3 and the “View S/W Version” screen appears, check with your system administrator. This indicates that you cannot change your own password. 5. Press 2 change a password. You will be prompted to enter the old password (a * will appear for each digit entered). 6. If the old pass[...]

Operating the Remote Module 4-8 Issue 2 July 1997 ! Security Alert : Using the Remote Module gains access to the features of the DEFINITY ECS, including access to WATS lines, FX lines, etc., which are subject to toll fraud. Passwords should be as long as allowed. Passwords should be hard to guess and therefore should not contain: ■ all the same n[...]

Operating the Remote Module Issue 2 July 1997 4-9 NOTE: The system administrator (user 0) can change all user passwords (see “Changing Passwords” in the “Programming” chapter in the DEFINITY ® Extender Switch Module User's Guide ). The remaining users can change only their own passwords (user 1 can change only the password which begin[...]

Operating the Remote Module 4-10 Issue 2 July 1997 3. Press 3 until the following screen appears: 4. Press 2 and the following screen appears: 5. The Switch version screen follows directly:[...]

Issue 2 July 1997 5-1 Troubleshooting 5 Troubleshooting, LED Activity, and Error Messages As with all equipment of a sophisticated nature, occasionally an error in connection or transmission may occur. The DEFINITY Extender system provides indication of any errors via light-emitting diodes (LEDs) on the Remote and Switch Modules and by error messag[...]

Troubleshooting 5-2 Issue 2 July 1997 Troubleshooting When an error occurs in the operation of the Remote Module, you should check for malfunctions in an organized manner. Follow these steps when troubleshooting the Remote Module: 1. Verify that the programmed telephone number is correct. 2. Check all interconnecting cables to ensure that they are [...]

Troubleshooting Issue 2 July 1997 5-3 LED Sequences The following flash sequences may be observed on the Remote Module: ■ 1 Green: Online to Switch Module ■ 2 Green: Waiting for dial tone ■ 3 Green: Dedicated Line mode connect sequence ■ 4 Green: Dial mode connect sequence ■ 5 Green: Program mode (entering parameters) ■ 2 Red: Waiting f[...]

Troubleshooting 5-4 Issue 2 July 1997 Table 5-1. Error Messages Message Cause Action No Dial Tone The Remote Module is not properly connected to the local telephone company. Connect a regular telephone to the telephone company jack, and listen for dial tone. Make sure the line is properly connected to the jack on the Remote Module. If you still do [...]

Troubleshooting Issue 2 July 1997 5-5 Table 5-1. Error Messages— Continued Message Cause Action Rate Too Slow The rate at which the modem is connecting is not fast enough to allow for successful operation of the system. Ensure that no other equipment is connected to the line. Report the problem to your system administrator.[...]

Issue 2 July 1997 GL-1 Glossary +12 vdc 12 volt direct current. 120 vac 120 volt alternating current (North American standard electrical supply). B Baud Rate The speed in kbps at which digital data can be transmitted. D Direct Line A dedicated circuit or private leased line. Dedicated Subscriber Lines Communication lines (usually twisted pair) that[...]

Glossary GL-2 Issue 2 July 1997 Dial Line A telephone line which is part of the Public Switched Telephone Network and is accessed through the DEFINITY Extender’s automatic dial-up function. F Facility Transmission facilities. Usually a two metallic pair set of cords, but can be Telco carriers, T-1, microwave or dial-up telecommunications lines. L[...]

Glossary Issue 2 July 1997 GL-3 P PBX Private Branch Exchange. R Remote Module The DEFINITY Extender module that connects to the remote DEFINITY telephone. S Switch Module The DEFINITY Extender module that connects to the DEFINITY PBX.[...]