Lucent Technologies 8405 manual

DEFINITY ® Communica tions Syste m Gener ic 2 a nd Sys tem 85 8405 V oice T erminal User ’ s Guide 555-104- 726 Comcode 107 985574 Issue 2 June 1997[...]

NOT IC E While re ason able effort s we re m ad e to ensu re that the inform ation in this docu men t was comple t e an d accu rate at the tim e of p rintin g, Luce nt T ech no lo gies ca n assu me no respons ibility f or an y e rrors. Ch ang es or correc tions t o th e in f ormatio n c ontaine d in th is do cume nt m ay be inc orpora ted in to fu [...]

Contents i Your 84 05 Voice T erminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 A Quick Look at the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Voice F eatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

ii Te st . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Tra nsfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Display Feature Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

1 Y our 8405 V oice T erminal The 8405 vo ice termin al is avail able in fou r models . All of thes e mode ls are sim ila r in ap pearan ce and fun ctionality exc ept for the followin g differenc es: • The 84 05B has a one -way lis ten-o nly s peaker , with no displ ay • The 840 5B Plus has a two-way , lis ten and talk speakerp hone, bu t does [...]

2 Figure 2. Another V ersion of t he 8405B and 8405B Pl us Voice Terminal Volume Ring Trans fer Test Conf Mute Drop Sp eaker Hold 1 23 45 6 78 9 ABC D E F MNO JKL GHI PQRS TUV WXYZ * O # Di al pa d Handset Ho ld b utton Tran sf er Co nf er e nce bu tto n Ri ng but ton 5 C all ap pear an ce/ f eatur e b utt ons Me ss ag e li gh t T est b utto n Mut [...]

3 Figure 4. A nother Version of the 8405D and 8405D P lus Voice Terminal Volume Ring Trans fer Test Conf Mute Drop Sp eaker Hold 1 23 45 6 78 9 ABC D E F MNO JKL GHI PQRS TUV WXYZ * O # Di al pa d Handset Ho ld b utton Tran sf er Co nf er e nce bu tto n Ri ng but ton 5 C all ap pear an ce/ f eatur e b utt ons Me ss ag e li gh t T est b utto n Mut e[...]

4 5 C all ap pe aran ces / feature button s (and des ignati on card) At lea st tw o of t hese 5 b uttons a re devot ed to incoming and outg oi ng ca lls ( cal l appe ar an c e s ) and are l abeled with an ex te ns io n num b er; the rema inin g butt o ns acce ss features ( f eature buttons ) and are labe led with a feature name. Ea ch h as a re d l[...]

5 So ft keys (on ly on t he 84 05D and 8 405D Plus ) The four butt ons lo cated belo w the 8405D and 8405D Plus display and label ed wit h arr ows ( ), correspo nd to wo rds on the d isp lay sc re e n. Y ou can use th e softk e ys along with display cont rol k eys t o acc ess up to 12 fe atures o n yo ur voic e termin al in a d dition to thos e fea[...]

6 V o lume contr ol bu tton For adju sti n g the volume of the followi n g: • T he s p ea ker ph o ne or s pea ke r w he n a call i s in pr og re ss using th e 2-wa y spe aker phone o r 1-way speake r • The h ands et r eceiver level wh ile a call is in pro gress usi ng th e ha nd se t • The tone rin ge r when the speaker is off and either the[...]

7 A Quick Look at th e Features Here are br ief desc riptions of both voic e featu res an d displa y feat ures th at can be used with the 8405 vo ic e termi nal. E ach descripti on include s wha t each fe ature does and how yo u mig ht wa nt to use it. No t e: You will aut oma tical ly hav e the followin g fea tur es on your vo ic e term inal : Con[...]

8 you a re out of the office, or you h ave pres sed the S en d All Calls button. No te: If you are a co vering u ser , you ca n use th e Co nsult fe at ur e, af te r an s we r i ng a cover age call, to ca ll the prin cipal (the pers on for w hom y ou are ans werin g call s) fo r priv ate co nsu ltat ion. The n , you ca n add the callin g pa rty to [...]

9 some on e call you bac k ; it will help cu t dow n on rep eate d call atte mp ts. Th is f ea tur e also allows oth e r people i n your s ystem to l eave a m essa ge for you . Message Le ts yo u know a c a lle r has left a mes sage f or you wh en the m essage ligh t goes o n. Y ou ca n t h en fo l low your syst em manager’s local me ssage r etri[...]

10 to initiat e th e Rese t Spe ak erpho n e featur e. As the bui lt-in sp ea k erp hon e perfor ms a t est of the s urrounding acousti c environ ment, you will hear a sequence of tones. Wh en the to ne s sto p , your sp ea k e rpho n e has fin ish ed adjusti ng its elf fo r optima l perfor ma nce. It is now ready for use. (See “Rese t Speaker ph[...]

11 How to Use the Feature s The procedures which a ppear in the s ections, V oice Feature P rocedures and Dis pla y Feat ure Pr oced ure s , giv e sh ort, ste p-by- step ins tructi ons for u sin g ea ch featu re. F or your co nvenienc e, the features in each sect ion are listed alphabet ically . General Ins tructio ns Use t he fo llow ing sp ecial [...]

12 Conventions Used in The Following Procedures and Each of these b oxe s repres en ts a button that has a featu re a ssig ne d to it. Th e butto n is labele d with the featu re nam e, som e tim es f o llowe d by an e xtens ion num be r ( sho wn as xx xxx ) o r a person’ s name. This rectan gu lar box, 2 lines by 24 ch aracte rs , represen ts t h[...]

13 Usi ng the Di splay , So ftkeys an d Displ ay Control Butto ns If you are u sing an 8405D or 8405D Plus voice termina l, the follo wing i nformatio n will he lp you use th e dis play , the sof tkeys, and th e d isplay con trol buttons. The s oftkeys are the f our keys labeled wit h arr ows ( ) loc ated d irectly bel o w the disp lay . The fou r [...]

14 The secon d line on each feature opt ion screen shows the featur es you can access. T o use a ny of t hese fe atures, you must press the s oftkey bel ow the fe ature name or abbreviatio n . For ex amp le, on the fea tur e option sc ree n sh own o n the previ ous page, you can leave a message f or anoth er extensi on to cal l y o u b ac k by pres[...]

15 No t e: An erro r to ne (o ne beep ) m a y soun d whe n yo u h a ve ma d e a mistak e in yo ur softk ey en tries . Press at any time to exit So ftkey Mode and retu rn to Normal (call -handl ing) Mode. Using the So ftke ys to A cti vate a Feat ure Y ou r d isplay an d s oftkeys all ow y ou to access up to 12 swit ch-related featur es. F o r examp[...]

16 Resetti ng the Speakerp hone with the Softkeys (When Poweri ng Up the V oice T e rminal) Imp ort an t: Y ou nee d t o us e t he Res et Spe ak erp hone f eatu re on ly if y ou r vo ic e termin al has the Reset Spkr label print ed und e r the butt on . The f ollow ing procedu re is o nly for the 8405D Plu s voice termin al. When yo u first p owe r[...]

17 V oice Fe ature Proced ures Handset and Spe aker When pl acing cal ls or using the voi ce feat ures, you have t he opti on of doing so by liftin g the han dset o r by pre ssing . If your v oice termin al is s et fo r th e Speake rphon e feature, pres sing simultaneo usly activates the b uilt-i n micr o p ho ne so yo u ca n plac e and answe r cal[...]

18 T o see t he number stor ed on an Abbr eviated D ialin g (AD) b utton 1 Pr es s the se lecte d whi l e o n- h oo k • Stored number is shown 2 Pr ess to retu rn to t he no rmal d isplay o r rep eat Step 1 to see a nother n umber T o plac e a call using an Abbrev iated Dialin g ( AD) button 1 Pr es s the se lecte d (w hile off-h ook) • Call is[...]

19 Not e: R eco r d you r perso na l list item s on the Ab brevia ted Dialing list in th e bac k of this gu id e; gr oup and syst em list s are availa ble from the control ler of the list or fro m you r sy ste m m a nag er. T o plac e a call using a pers onal, grou p, or syst em list 1 Pre ss or or (while off-hook) or Dia l the appr op riate A bbr [...]

20 3 Pic k up th e ha ndse t wh en you he a r prior ity ring [ringback ton e ] • A call is auto matically plac ed to call ed exte nsion, w hich re ceiv es r egu lar rin gin g Not e: On ly o ne Au tomatic Ca llback c all a t a tim e can be placed, and Automatic Callbac k is canceled aft er 20 to 40 minu tes if the callba ck c all is unanswered. T [...]

21 C a l l C ov e ra g e / C o ns u l t T o answer a ca ll for a c ow ork er f or w hom yo u are a co vera ge po int 1 Pr ess the call app e ara nc e butto n o f the incomin g call when r ing beg ins or g reen l ight fl ashes Not e: T he call is not at you r ter m inal un til th e gre en ligh t is flashi ng. T o leave a mess age tellin g a co wo rk[...]

22 Call Forwardi ng — Busy/Don’t Answer T o activa te Call For wa rd ing — Busy/ D on’t Answer No t e: To fi nd out whi ch type o f Cal l Fo rwarding ac ti va te s, cont act your sys tem mana ger. 1 While off-hook, press or Dia l the Call Forw ar ding — Busy/ Do n ’t Ans we r access code ___ _______ (while off-hook ) [di al tone] 2 D ia[...]

23 Y o u can ac ce ss th is f eat ur e wi th the so ftk eys only if your voice te rm in al has a d isp lay . C a l l F o r w a r d i n g — F o ll o w M e T o temporar ily redirec t all c a lls to an ex te ns i o n or outs ide number of y our ch oice No t e: If you hav e a button , chec k wi th you r sys te m manag er to see which type o f Cal l F[...]

24 Y o u can ac ce ss th is f eat ur e wi th the so ftk eys only if your voice te rm in al has a d isp lay . Call Park T o pa r k a ca ll (fo r retrie val at any extens ion) 1 Pre ss [dial tone] • Sec ond par ty is temp orarily pu t on h old 2 Pre ss a nd then press the sof tkey bel ow CPar k or Press or Dial Ca ll Park tru nk group access c ode [...]

25 C a l l P i c k u p T o an swer a call to a member of y our pic kup grou p whe n yo u r voic e termin al is id le 1 Press (while off-hook ) or Dial the Call Pick up a c ce ss code ____ ______ (while off-hook) • Y ou are connect ed to the ringin g call T o answer a call to you r pic kup group while on ano th e r cal l 1 Pre ss • Pres ent call[...]

26 T o dr op the la st party added to a conferenc e call 1 Pr ess • Y ou r emain conne cted to the ot her pers on on th e cal l D r o p T o dis connect fr om a nor mal call, or to dr op the las t party a dded t o a conf e r en ce ca l l 1 Pr ess [dial ton e] Not e: If you press during a conferen ce call , the la st party adde d will be dro pp ed,[...]

27 H o l d T o keep a call waitin g while you an sw er ano ther call , m a k e a ca l l, o r perfor m some ot her tas k 1 Pre ss • G ree n ligh t ne xt to the he ld call flut ters Not e: If y o u put a conferen ce call on hol d, t he other par ties remain conn ected . T o an swer a new call while activ e on anoth e r 1 Pre ss • G ree n ligh t n[...]

28 L a s t N u m b e r D i a le d T o au tom atic ally red ial th e last number y ou dialed (up to 24 digits) (exten sion, ou tside num b e r , or trun k/fe a tur e acce ss co d e ) 1 P r es s (w hi l e o f f- h o ok ) or Dia l the L ast N umb er Dial ed ac cess code __________ (w hil e off-h ook) • Number i s aut omatica lly dial ed Not e: Avai [...]

29 T o leav e a me ssag e witho ut ri ngin g an exten sion 1 If you are using an 8 405 with a display , press and then press the softkey below LW C (while off-hook) If your 8405 does not have a disp lay, pre ss (while off-hook) or Dia l the L eave Wo rd Ca lling a ccess code __________ (w hile off-h ook) [dial tone] 2 D ial the e xte ns io n [confi[...]

30 Message T o retrieve a m es sage when your Mes sage light is on 1 If your s et h as a disp lay , see the “Me ssage R etrie val” procedure s under the D isp la y Feat ures head ing . O therwise , s ee yo ur syste m man age r fo r in struct ions re gar d ing you r local me ssa ge retrie v al met hod s. ✔ No t e: If you are using an 8405B or [...]

31 Y o u can ac ce ss th is f eat ur e wi th the so ftk eys only if your voice te rm in al has a d isp lay . P r i o r i t y C a l l i n g T o plac e a priority ca ll (3-burst ri n g) 1 If you are using an 8 405 with a display , press and then press the softkey below PC all (while off-hook) If your 8405 does not have a disp lay, pre ss (while off-h[...]

32 Imp ort an t: Y o u c an us e this featur e only i f you are usin g an 8405B P lus or 8405D Plu s voice te rmin al, if the Reset Spkr label appe ars under the button , and if you r voic e terminal is set for the Sp eakerphone featur e (as op posed to the S peaker feature). If you do not have a butto n or the Reset Spkr label on your 8 405B Plus [...]

33 • Y o u will hear a set of risin g to nes as th e spea kerp hone adj usts i tself t o th e su rro undi ng aco ust ical env iro nm ent. Th es e ton es are aut om a tic . N o use r re spo n se is r e qu ir ed . To a d j u s t t h e spea k erp ho n e to the surr ounding r oom acou stics No te: If y ou d o n ot hav e a bu tton, it is no t neces sa[...]

34 4 Whe n y ou he ar t he de sir ed ri ngi ng p at te rn, pr ess ag ain • Y o ur n ew r inging pat tern is se t • If yo u have an 84 05D o r 8405D Plus, y ou hear con firma tion to ne (two risin g to ne s) T o selec t a pe rsonalized ring (f or tho se 8405 voice termin als wh ich have a b utton) 1 While on- hoo k, pres s • Red ligh t ne xt t[...]

35 T o adjust ri nge r vol um e if ne ce ssa ry (ha n dse t a nd spea ke r are no t act ive, or the han d set and rin ge r are both active ) 1 T o ra i se the vol ume, pr es s the rig ht hal f of the V olum e co ntrol bu tton label ed ; to lower the volum e, p ress th e le ft ha lf o f the V olum e co ntrol bu tton label ed • If you have a d ispl[...]

36 T o s end an assign ed grou p of extension s (excep t prior ity , int erco m, and pe rson al cen tra l o ffi ce calls) immed iate ly to an assi gned ex te ns io n, AUDIX, o r message ce nte r f or cover age 1 Press (while on-hook or off-hook) [confi rmation tone] T o ca ncel Se nd All Calls or SAC G roup 1 Pr ess or a gain (while o n-hook or off[...]

37 • If you have a d isplay , it sh ows: (The r e are eigh t pos sible vo lu m e setti ngs . On the dis p lay, one ar row is th e lowe st setting , and e igh t arrow s is the high e st se ttin g. ) T o turn off t he speaker and re tu rn to han d se t 1 Pic k up th e hand se t • Red li ght next to , and the red light n ext to go off • Speaker [...]

38 No t e: If you are us ing an 8405B or a n 8405D voice t ermin al, you canno t use t his feature. If you are using an 8405B P lus or an 8405D Plus, yo u have either the Speake r (list en-only) feature or the Speak erphone (l isten and talk) fea ture. If you are u ncertain whether your v oice termi nal i s set for the S peaker feature or the Spea [...]

39 T o pr ev ent th e other party fr om h earin g yo u Not e: If the Speaker phone feat ure is n ot ac t ive, the M ute f eat ur e tu rn s off the m icr o pho ne asso c iate d with the handset (not the spea ker pho ne). However, if the sp ea k e r p ho n e is ac t ive and t he ha n d se t is no t act i ve , then th e Mute feat ure turns off the mic[...]

40 Te s t T o test th e voic e t e rmina l lights (o n all 8405 voice termin als) and th e display (on the 840 5D a nd 8405D P lus voice termin als) 1 While on- hook or o ff-hook, press and hold • Green l ight n ext t o goes on Not e: If t he green l ight next to does not go on or flashes rather t han g oes on steadily , i t mean s t hat th e voi[...]

41 Disp lay Featu re Proce dures This se c tio n inc lud e s th e pro c edu re s fo r f ive disp lay f eatur es yo u m ay us e with the 8405 voic e term inal e qui p ped with a displ ay . Howe v er , note that the di sp lay , along with the so ftkey s and di splay co n tro l but tons, can also be us ed for acc e ssin g up to 12 softkey features. Fo[...]

42 T o see w ho’ s on hol d while on a call 1 Pre ss 2 Pr ess the call app e ara nc e of the held call • Informat ion is shown on the dis play sc reen; you remain c on nected to the pr esen t call 3 T o retu rn to the he ld call , press and the c all appear ance bu tton of t he he ld call Message Retrieval T o see your mess ages when your Mes s[...]

43 5 If appropr iate, pr ess t he call appe arance bu tton assoc iated wit h th e person on hol d to gi ve th em thei r messages T o re turn a cal l fo r the cowor ker to the disp lay e d extens ion (w hil e on a call with t he cowor ker) 1 Pre ss • Cowo rker is pu t on hold 2 Pr es s while a ny par t of messag e is shown 3 Pre ss • Cowo rker i[...]

44 Ti m e r T o see elapse d time (h ou rs, mi nut es, s ec ond s) 1 Pres s and then pre ss th e sof tke y be low Ti me r ( wh ich exi ts yo u fro m so ft k ey mod e) or Pres s • Elaps ed tim e is show n 2 T o stop timer and c lear display , pres s an d then pr ess the softkey below Time r ag a i n or Press again • Elapse d time is displa yed o[...]

45 T ones and The ir Meaning Ri ngi ng tone s are produce d by an inc o m ing call. Feedbac k tones ar e those which you h ear thro ugh the handset (receiver ) or t he speake r . Ringing T one s • 1 ri ng — A cal l fr om another ex tension . • 2 rings — A call from ou tsid e or from t he att endant. • 3 rings — A priority c all fr om an[...]

46 T rouble shooting Pr oble m Sol ut io n A feature doesn’ t w o rk a s note d in t his guid e. 1 Reread the procedu re and try again. 2 Fo r ma ny fea ture s yo u m ust lift the handset before you c an us e th e f e a ture . 3 C he ck with yo ur sy ste m m anag er to be sure this feature i s admin istered on your voice terminal. 4 Y ou may have[...]

47 The t elephone doesn’ t rin g. 1 M ak e su re t he rin ge r is tu rn ed o n . 2 Set the ringer volu me to a highe r level. 3 Place a test call from anothe r exten s io n to your extensio n. 4 Chec k th e li ne c ord to ma ke c ert ain it is secu rely connected a t b oth e nds. 5 If th er e is still a pro ble m , see your sy ste m m anag e r . [...]

48 Key W ords to Know access co de See fe at ure ac c e ss c od e . activate T o begin or turn on the operation of a feature . attendant The person who handles incomi n g and outgoi ng cal l s at the main conso le. AUDIX Audio I nfor mat ion Exc han ge , an optional voice mail and message serv ice wh ich p rovid es co verage for calls to y ou by re[...]

49 off-hook When the han dset is removed fr om the c radle (for exa mple, when you l ift the handset to place or answ er a call) or when the speaker pho ne is turned on. on-h ook When the h andset i s left on t he cradl e and th e speaker phone i s turne d off. par ty A per son who p laces or answer s a c all. per son al list One of the four type s[...]

50 system list On e of the four typ es of Abbr e viate d Dial ing lis ts; program ma ble on ly by t he syst em manage r . Contains teleph one number s helpf ul to all s ystem us ers, a nd store s each of those number s as a 2-digit lis t item. system mana ger The pers on respo nsible for spec ifying a nd managi ng the ope ration of features fo r a [...]

51[...]

Blin d Pe rf Qu i ck R ef er ence Li sts Fe at ure C ode ABBREVIA TED DIALING Perso nal Group Sys tem Program AUTOMA TIC CALLBACK Cancel CALL FOR W AR DI NG — BUSY DON’T ANSWER or CALL FOR W ARDING — FOLLOW ME Cancel Fe ature Co de CALL P A RK Answer Back CALL PICKUP LAST NUMBER DIALED LEA V E WOR D CALLING Cancel PRIORITY CALLING SEND ALL CA[...]

Blin d Pe rf Abbreviate d Dialing* Item No. Per sonal List 1 Pers onal L is t 2 Pe rson al Li st 3 Name Name Na me 1 2 3 4 5 6 7 8 9 0 Miscella neous Desc ri pti o n Ext ens io n Mess age Attendant AUDIX T run k Co de s Description Code * Y ou ma y hav e as man y as 3 p erson al li sts , and ea ch l ist c an hav e ei ther 5 or 1 0 items ; see your [...]