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Lucent Technologies Enterprise Communications Server manual

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Table of contents for the manual

  • Page 1

    555-23 0-700 Comcod e 108383 837 Issue 4 June 1999 DEFINITY ® Enterprise Communications Server Release 7 Console Opera tions[...]

  • Page 2

    Copy ri ght  1999, Luce n t T echnolo gies All Rights Reserved Printed in U.S.A. Noti ce Every effort was made to ensu re that the informa tion in thi s book was compl ete a nd accu rate at t he tim e of pri nting. How ever, informa tion is subject to change. Y our Responsibility for Y our System’ s Security T oll frau d is th e unaut ho rize [...]

  • Page 3

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Contents iii Contents Contents iii 1 Introduction 1 ■ Conventi ons Used in This Do cument 2 ■ Security Measures 2 2 Understanding the Console Layout 5 ■ Physica l Layout of Your Co nsole 5 Outside- Lines B uttons Area 7 Call Ap pearanc[...]

  • Page 4

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Contents iv ■ Answer ing Calls for An other Party 34 Backing Up the Co nsole Oper ator 35 Routing Ca lls Th rough the Console Op erator 35 Coveri ng Calls fr om the C onsole 35 Forward ing All C alls 36 Parking Calls 37 ■ Paging for Call[...]

  • Page 5

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Contents v U sing Visually Impair ed Attenda nt Servic e 63 5 Centralized Attendant Serv ice 65 ■ Identify ing Differences in a CAS Envi ronment 65 Using CA S-Assoc iated Tones 66 Using a CAS D isplay 66 Using CA S Oper ating Proc edures 6[...]

  • Page 6

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Contents vi[...]

  • Page 7

    Introduc tion 1 1 DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 1 Introduction If you ar e a consol e operat or , this book is f or you! It is desig ned to show yo u the physica l layout o f your comput er , how to perform s tandard an d special ty functi ons, and how to maintain and cl[...]

  • Page 8

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Introduc tion 2 Conve ntions Us ed in T his Docum ent 1 ■ Chapter 3 , ‘ ‘Operat ing the Cons ole’’ contains step-by-st ep instr uctions f or placing call s, tr an sferr in g c al ls, pl ac ing call er s on h old, pl ac ing conf ere[...]

  • Page 9

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Introduc tion 3 Security Me asures 1 ■ Rerouti ng calls t o console operators ■ Changing ba rrier c odes ■ Sending c alls to c onsole ope rators ■ Console op erator -cont rolled r emote acce ss ■ Sending r eports t o console o pera[...]

  • Page 10

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Introduc tion 4 Security Me asures 1[...]

  • Page 11

    Unders tanding t he Cons ole Layou t 5 Physic al Lay ou t of Your Cons ol e 2 DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 2 Understanding th e Conso le Layout Y our cons ole is a po werful communi cations tool. W it h it, you f unction as a communic ations hu b by managing c alls and [...]

  • Page 12

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 6 Physic al Lay ou t of Your Cons ol e 2 Figure Notes : Figure 1. 302A/B Console 1. Lamp T est Switch 8. Disp lay 2. Handset 9. Select Button 3. Handset Crad le 10. V olume Contr ol Buttons 4. Call Proce [...]

  • Page 13

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 7 Physic al Lay ou t of Your Cons ol e 2 Figure Notes : Figure 2. 302C Console Outside-Lines But tons Area The outsi de-line s buttons area allows y ou to ch oose an out side line or can be dedicat ed for[...]

  • Page 14

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 8 Physic al Lay ou t of Your Cons ol e 2 ■ A W arning l amp that l ights when a predeter mined number of outsid e lines are busy ■ A Cont rol la mp indi catin g that an ou tside line is in use Figure [...]

  • Page 15

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 9 Physic al Lay ou t of Your Cons ol e 2 Figure 4. Call Appearance Buttons and Lamps Dialing Keypad The dial ing keypad h as seve ral buttons and lamp s used for processi ng calls or notify ing you o f ca[...]

  • Page 16

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 10 Phys ic al Lay ou t of Your Consol e 2 The call -appeara nce button s allow you to: ■ Cancel a call The CANCEL butto n allows you to abort a call pr ocedure wit hout disconne cting par ties who a re [...]

  • Page 17

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 11 Phys ic al Lay ou t of Your Consol e 2 Features The fe atures a rea of your console allows you t o perform s tandard a nd special ty operati ons . Y our console is conf ig ure d wit h fe at ure s pur c[...]

  • Page 18

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 12 Phys ic al Lay ou t of Your Consol e 2 Figure 6. Feature Button Area The Display The alpha numeric di splay prov ides info rmation abo ut calle rs, call ed parti es, call status , and call feature s. Y[...]

  • Page 19

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 13 Phys ic al Lay ou t of Your Consol e 2 Figure 7. Display These dis play mode but tons are as follo ws: NOTE: Y our syst em manager may ch ange the f unction of each butt on. ■ NORMAL MODE (comes with[...]

  • Page 20

    DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 14 Phys ic al Lay ou t of Your Consol e 2 ■ NEXT MSG This but ton displ ays the nex t stored L WC message. I f you are in Cov er Msg Rt mode, th e disp lay shows END OF MESSAGES or NEXT TO REPEA T . If [...]

  • Page 21

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 15 Phys ic al Lay ou t of Your Consol e 2 For inco m ing cal ls, the di splay shows the call ed party’ s name a nd extensi on. In the following sample, t he called part y is Liz V ia who is at extensi on [...]

  • Page 22

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 16 Phys ic al Lay ou t of Your Consol e 2 Y our system mana ger assigns cal ling pri vileges for all system user s. A 2-digit number assigned b y your syst em manager , follo wed by a hyphen and 4-al pha ch[...]

  • Page 23

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 17 Phys ic al Lay ou t of Your Consol e 2 ■ Call st atus Call-st atus dis plays the phone call ’ s current stat us. Ta b l e 4 iden tifi es cal l stat u s ind i cato r s an d desc rib es when the y occ [...]

  • Page 24

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 18 Phys ic al Lay ou t of Your Consol e 2 NOTE: If your s ystem ha s Integrate d Services Digit al Network (ISDN) — Prima ry Ra te Inter face (P RI), r efer to Chapte r 4, ‘ ‘Using the Features ’’[...]

  • Page 25

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 19 Phys ic al Lay ou t of Your Consol e 2 Figure 8. Ringer V olume Control Area ( enhanced console) The ringe r volume control are a has an ( up) butto n, a (down) b utton, and a SELECT button. T o adjust t[...]

  • Page 26

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 20 Phys ic al Lay ou t of Your Consol e 2 Figure 9. Selector Console Area Determining Extension Number Status Y ou can det ermine the stat us of an ex tension by pr essing th e two but tons necessa ry to co[...]

  • Page 27

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 21 Phys ic al Lay ou t of Your Consol e 2 ■ If a st ation has the SAC feat ure acti ve and is b usy , the DXS/BLF lamps remain st eady unti l the st ation is no longer b usy . At that t ime, the la mp goe[...]

  • Page 28

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 22 Phys ic al Lay ou t of Your Consol e 2 Call W aiting Ringback Low 15 times a minute with decreasi ng volume during the last 0.2 second A call is waiting a t the console and the ca lled pa rty has been no[...]

  • Page 29

    Operati ng the Console 23 3 DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 3 Operating t h e Console As a consol e operat or , you spend the majority of your day placi ng calls, transf erring c alls, and putting c allers o n hold. Y ou might a l so place a conf erence call or handle co mm[...]

  • Page 30

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Operati ng the Console 24 Activati ng the C onsole 3 Activating the Console Activat ing the co nsole refers to pr eparing t he console for human c ontrol. T o activat e the console: 1. Plug in t he handset or the he adset. 2. Select one of th[...]

  • Page 31

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Operati ng the Console 25 Trans ferring C alls to O utside Nu mbers 3 5. Select one of the follo wing opt ions: ■ Press t he RELEASE button as so on as the c all star ts to ri ng. or ■ Announce t he call t o the cal led party . — If the[...]

  • Page 32

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Operati ng the Console 26 Placing Callers on Hol d 3 — If the cal led party d eclines to ta lk to the caller , press the S PLIT button t o reconnec t to the caller . Follow you r company’ s procedures fo r taking messages . Press t he R E[...]

  • Page 33

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Operati ng the Console 27 Answer ing Emergency Calls 3 T o use co nnect two or more partie s: 1. Call int ernal or externa l party nu mber 1. 2. Press t he S TART butt on. 3. Call the interna l or external p arty number 2. 4. Press t he S PLI[...]

  • Page 34

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Operati ng the Console 28 Answer ing Emergency Calls 3[...]

  • Page 35

    Using th e Features 29 Speed ing Up the C onsole 4 DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 4 Using the Featu res Y ou might f ind yourse lf workin g at an or ganization tha t requir es you to k now more tha n the st andard ope rating p rocedures outlined i n the pr evious cha pter [...]

  • Page 36

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 30 Speed ing Up the C onsole 4 Example Phone call s to W idgets, Inc . exce ed 300 per day . Pat scrambles cons tan tly to meet the demand s of incomi ng calls. The system mana ger , Kelly Ratl iffe, prog rams Auto Star t [...]

  • Page 37

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 31 Handl ing Multiple-Part y Calls 4 Holding Calls Automatical ly Y our cons ole automat ically pla ces a call on hold when you answer a nother ca ll. Example W idgets, In c. is condu cting an i nfomercia l on their self-c[...]

  • Page 38

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 32 Handl ing Multiple-Part y Calls 4 Procedures T o place a c onference call : 1. Call int ernal or externa l party nu mber 1. 2. Press t he START button. 3. Call the interna l or external p arty number 2. 4. Press t he SP[...]

  • Page 39

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 33 Handl ing Multiple-Part y Calls 4 Example Robert Pl anter , vice pr esident of public relati ons, is on a conferenc e call wi th musician , Larry Browni ng, and sta nd-up comedi an, Cindy W ittner , to plan fo r a commu[...]

  • Page 40

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 34 Answer ing Calls for An other Party 4 Example Robert Pl anter , vice pr esident of public relati ons, is on a conferenc e call wi th musician , Larry Browni ng, and sta nd-up comedi an, Cindy W ittner , to plan fo r an [...]

  • Page 41

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 35 Answer ing Calls for An other Party 4 Backing Up t he Console Operat or Y our syst em manager ca n program you r overflow ca lls to ring to one or mor e de signated phone. Example The market ing depart ment just launche[...]

  • Page 42

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 36 Answer ing Calls for An other Party 4 Example W idgets, In c. takes grea t pride in provi ding human co ntact fo r all per sons call ing customer service represent atives. The system mana ger , Kelly Ratlif fe, has prog[...]

  • Page 43

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 37 Answer ing Calls for An other Party 4 Example Bob Sist er key , quali ty assu rance sp ecial ist at W idgets, Inc., h ad to l eave the of fi ce in a hur ry for a pe rsonal eme rgen cy . He is expect ing an im portant ph[...]

  • Page 44

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 38 Paging fo r Called Part ies 4 Example Rick Foylu nd, company ar bitrato r , is away fr om his d esk wh en a ca ll comes in fo r him. Pat pa ges Rick to tell hi m that he ca n call ext ension 54 32 to answer his call . R[...]

  • Page 45

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 39 Paging fo r Called Part ies 4 Example Rick Foylu nd, company ar bitrato r , is away fr om his d esk wh en a ca ll comes in fo r him. Pat pl aces the call on ho ld at one o f her 10 ca ll park e xtensions . Pat pages Ric[...]

  • Page 46

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 40 Paging fo r Called Part ies 4 ■ The outsi de line b uttons to funct ion as pagi ng buttons or ■ A sequence of numbers o n your dial keypad th at serves as the pag i ng access c ode Example Rick Foylu nd, company ar [...]

  • Page 47

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 41 Paging fo r Called Part ies 4 Paging with V oice Paging When calle d partie s are away f rom their phones, you can page them with loudspea ker pagin g by parking their call t hen voice pa ging them t o the exte nsion wh[...]

  • Page 48

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 42 Paging fo r Called Part ies 4 Paging with Deluxe V oice Paging This fea t ure combines cal l park an d loudspeak er paging. Y ou can page a call er to call an extensio n or call you. Y ou also can add a pa ged party to [...]

  • Page 49

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 43 Assis tin g C al le rs wi th Sp ecia l Too ls 4 3. Press t he SPLIT button. 4. Press t he HOLD button. Unanswered pages ret urn to you for furt her assi stance. If the allot t ed time for paging a nnounceme nts expir es[...]

  • Page 50

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 44 Assis tin g C al le rs wi th Sp ecia l Too ls 4 4. One of the followin g options occurs: ■ The call automatic ally rings through when the bus y line becomes avail abl e. ■ If the line does not become av ailable with[...]

  • Page 51

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 45 Assis tin g C al le rs wi th Sp ecia l Too ls 4 Procedures T o a ctiva te sp lit-sw ap: 1. Press t he SPLIT-S W AP button. T o deactiv ate split-swap , do one of t he followi ng: 1. Press t he SPLIT button and all parti[...]

  • Page 52

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 46 Assis tin g C al le rs wi th Sp ecia l Too ls 4 ■ Press t he SPLIT button. ■ Press t he RELEASE button. Overriding Diver sion Features Someti mes system user s divert their in coming calls to a nother phon e. For ex[...]

  • Page 53

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 47 Assis tin g C al le rs wi th Sp ecia l Too ls 4 Example Edward Murrow , W idgets, Inc. salesma n, jus t f el l down a fli ght of s tair s bre aki ng his leg. T om Bronaw , who was nearby , calls the emer gen cy ext ens [...]

  • Page 54

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 48 Assis tin g C al le rs wi th Sp ecia l Too ls 4 3. T he use r re co rds the cr isis al ert i nform atio n. 4. The user pushes the NORMAL DISPLAY MODE b utton and the lamp turns of f and the d isplay clea rs. Providing E[...]

  • Page 55

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 49 Assis tin g C al le rs wi th Sp ecia l Too ls 4 Example Linda Mahon ey , W idgets, Inc. s pokespe rson, h as just suf fer ed fr om a hea rt a ttack. T om Roberts, who works nearby , calls t he company’ s emer gency ac[...]

  • Page 56

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 50 Man agi ng Ou tsi de Lines 4 Examples W idgets, In c. researche r Susan Bealan i s in a re mote part o f the worl d locating natural resourc es for manufactur ing environmen tally-safe ba thtub cle anser . She needs to [...]

  • Page 57

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 51 Man agi ng Ou tsi de Lines 4 Example In an ef fort to incr ease thei r profi t marg ins, W idgets , Inc. inst itutes a co ntrolled long-di stance ca lling pl an. Only thr ee customer se rvice represe ntatives may use lo[...]

  • Page 58

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 52 Using Features for Internal Use 4 ■ Special call st atus inf ormation ( designated by MISCID in this ch apter) Informat ion about the changing sta tus of a call NOTE: Sometimes a b illing n umber displays for a cal li[...]

  • Page 59

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 53 Using Features for Internal Use 4 These re strictions ove rride us er privi leges establ ished by your sys tem manager . T oll restr icti on ca n be subs titu ted f or o utbo und or sta tion- to- stat ion r estr icti on[...]

  • Page 60

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 54 Using Features for Internal Use 4 5. Select one of the follo wing option s: ■ If you he ar a confi rmation t one (3 shor t bursts of tone) , press th e RELEASE button. ■ If you h ear an in terce pt tone ( alte rnati[...]

  • Page 61

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 55 Using Features for Internal Use 4 Procedures T o use do n’t split: 1. Press t he DONT SPLIT butto n. 2. Dial the desired number . T o deactiv ate don’t s plit: 1. Press t he CANCEL button. T esting Phone System Comp[...]

  • Page 62

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 56 Using Features for Internal Use 4 ■ Activat e and deact ivate fu nctions a ssociate d with hunt groups. (As k your system manager for more i nformation.) ■ Have two ca lls waiting in your indiv idual cal l waitin g [...]

  • Page 63

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 57 Using Features for Internal Use 4 3. Press t he NEXT button to advance to the next name. 4. Select one of the follo wing option s: ■ Press t he MAKE CA LL butt on to call t he displa yed number . ■ If ente red name [...]

  • Page 64

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 58 Using Features for Internal Use 4 Feature Name Leave W ord Calli ng Procedures T o store a m essage w hen a phon e is busy o r a call goes una nswered: 1. Press t he START button. 2. Dial the desired extension . Called [...]

  • Page 65

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 59 Using Features for Internal Use 4 Feature Name Messag e Retrieval Procedures T o retr ieve messages : 1. Press t he COVER MSG RT button. Messag es displa y on the display . 2. Read messag es, if any , to the sys tem use[...]

  • Page 66

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 60 Using Features for Internal Use 4 Routing Calls Economically Y our syst em can rout e outgoing calls in the most ec onomical way based on th e time of day and the day of the week. Y our system ma nager desig nates one o[...]

  • Page 67

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 61 Using Features for Internal Use 4 Immediate Manual Override When you act ivate th is option , the cu rrently act ive routing pl an is chang ed imme diately to a new pla n. The new plan re mains i n eff ect unti l the ov[...]

  • Page 68

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 62 Using Features for Internal Use 4 Clocked Manual Override This opt ion lets you spec ify the d ay and time t o overri de the sch eduled T ime-of-Day rout ing plan . Y ou also can spec if y a dea ctivate day and time, or[...]

  • Page 69

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 63 Using Features for Internal Use 4 2. Enter t he followi ng in the o rder shown: 1 throug h 7 (to specify t he day) 0000 thr ough 2359 (t o specify the hour) ■ Display s hows: ROUTE PLAN: x FOR: yyyy DEACT -TIME: zz:zz[...]

  • Page 70

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 64 Using Features for Internal Use 4 NOTE: This feat ure requir es at least one speech pro cessor ci rcuit pa ck to be install ed into a s yst em p ort carrier , since you can perform VIAS ca pabi li t ies with spee ch syn[...]

  • Page 71

    Central ized Attendan t Service 65 Ident ifying Dif ferences i n a CAS Enviro nment 5 DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 5 Centralized Atten dant Service Cent ra lize d Atten dant Serv ic e (CA S) all ows mul ti-s w itch sy stem s at more tha n one loca tion to co nsolidat e c[...]

  • Page 72

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 66 Ident ifying Dif ferences i n a CAS Enviro nment 5 Using CAS-Associa ted T ones In addit ion to th e standar d console t ones, a CAS co nsole has t he follo wing call iden tificat ion tones : Using a CAS Dis[...]

  • Page 73

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 67 Ident ifying Dif ferences i n a CAS Enviro nment 5 Using CAS Operating Procedures Operati ng procedur es for CAS en vironments work simila rly to st andard environ ments. Howev er , transferri ng calls , pla[...]

  • Page 74

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 68 Ident ifying Dif ferences i n a CAS Enviro nment 5 Explain t o the cal ler that the calle d party ca nnot be rea ched. If t he caller wants to wa it, tran sfer the cal l again; then p ress the RELEAS E butto[...]

  • Page 75

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 69 Ident ifying Dif ferences i n a CAS Enviro nment 5 2. L iste n for ca ll id entifi cat ion to ne (i f p rov i ded by the bran ch) . 3. A nswe r th e cal l. 4. Select one of the follo wing option s: ■ Press[...]

  • Page 76

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 70 Ident ifying Dif ferences i n a CAS Enviro nment 5 ■ Press t he CONFERENCE button ■ Press t he T RANSF ER button The tran sferred call drop s, or remote hold deacti vates. Single-Line Phone — Night Ser[...]

  • Page 77

    Routin e Mainte nance 71 Testi ng th e Cons ole 6 DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 6 Routine Mainten ance Routine t esting a nd cleaning f or your con s ole is quite s imple. This chapter provide s step-by- step pro cedures f or testing y our console, descr ibes cle aning pr[...]

  • Page 78

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Routin e Mainte nance 72 Clean ing Your Consol e 6 T o test t he display and lamps on a 30 2C console: 1. Press t he POS BUSY and VOLUME UP button s imultaneousl y . 2. When fi nished, pr ess POS BU SY to pl ace conso le back in servi ce Clea[...]

  • Page 79

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 73 Glossa ry and Abbrev iat ions GL Glossary and Abb reviations A AAR Se e Automa tic Alter nate R o uting (AAR ) . Abbreviated Dialing (AD ) A feat ure tha t allows c allers to p lac e c alls b y d ialing just one or two d ig i ts. AAR Autom[...]

  • Page 80

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 74 Automatic Call Distribution (ACD) split A method of routing c alls of a similar ty p e among ag ents in a c all c enter. Also, a g roup of extens ions that are s taffed b y ag ents trained to hand le a c ertain [...]

  • Page 81

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 75 T he c ommuni c ations system itself consists of a dig ital c omp uter, soft w are, st orag e d evi c e, and c arriers with sp ec ial har d ware to p erfor m the c onnec tions. A c ommuni c ation s syste m p rov[...]

  • Page 82

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 76 I inside call A c all p lac ed fr om one te lep hone to an other wit hin the lo c al c ommun ic ations sy stem. Integrated Se rvices Digital Network (ISDN) A p ub lic or p rivat e ne twor k tha t p rovid es e nd[...]

  • Page 83

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 77 N network A series of p oints, no d es, or statio ns c onnec ted b y c ommun ic ations c hannels . P PBX P rivate b ranc h exc hang e PRI Se e P rimar y Ra te Interfa c e (P RI) . Primary Rate Interface (PRI) A [...]

  • Page 84

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 78 single-line phon e A p hone served b y a single-line tip and ring c ircuit (mod els 500, 2500, 7101A, 710 3A). split Se e AD . status lamp A g reen lig ht that show s the status of a c all ap p earanc e or a fea[...]

  • Page 85

    Index 79 DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 IN Index Numerics 302A /B c o nsol e d iag ra m , 6 302C console d iag ram , 7 A a bbr e v i a te d di a l i n g , 30 s e e s pe e d di a l i ng , 30 a cce s s i n g i n di v i du a l o pe r a t o r s , 55 ac tiva tin g d on’ t sp [...]

  • Page 86

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 80 attend ant reca ll , 32 see rec allin g the op erator , 32 attend ant seria l c alling , 49 se e p la c ing a ser ies of c alls , 49 auto st art , 24 , 29 auto mati c altern ate r outin g and aut omati c r oute sele c tion , 52 see c[...]

  • Page 87

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 81 c all waiting warning , 11 c alled -p arty id entific ation , 15 c a ller infor mati on , 14 ca l l - h a n dl i n g bu t t o n s ca n ce l , 10 release , 10 start , 10 c alling other c onsole o p erators , 57 c alling p rivileg e id[...]

  • Page 88

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 82 d ialing keyp ad area , 9 d irec t extension selec tion (DX S ) , 19 di sp la y , 12 c alled -p arty id entific ation , 15 c aller information , 14 d iag ram , 12 d on’t sp lit , 54 E emerg e nc y c a lls , 27 emerg e nc y n otif i[...]

  • Page 89

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 83 L lamp -te st swit c h , 6 leave wo rd c alling , 57 leav ing mess ag es , 57 leavin g messag es , 57 loc king out the operator , 32 loud sp ea ker p ag ing , 41 pa gi n g wi t h v o i ce pa gi n g , 41 loud sp ea ker p ag i ng ac c [...]

  • Page 90

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 84 pa gin g w i t h v oi ce pa gi n g , 41 pa r k i n g ca l l s , 37 p lac ing a series of calls , 49 p lac ing c alls on hold , 26 p lac ing remote-hold c alls , 68 po s a v a i l , 11 p osition a vailab le, see pos avail , 11 pr i n [...]

  • Page 91

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 85 timer b utton , 13 tones , 21 CAS -assoc iated tones , 66 tran sfer ring c a lls , 24 , 25 ex tern ally , 25 internally , 24 outsid e numbers , 25 transferri ng CAS c alls , 67 , 68 , 70 U user c a llin g p ri vil eg e s , 16 usin g [...]

  • Page 92

    DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 86[...]