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Lucent Technologies iv manual

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  • Page 1

    DEFINITY ® Enterprise Communications Ser ver (ECS) CALLMASTER ® IV V oice T erminal User and Installation Instructions 555-015-17 1 Comcode 108 229717 Issue 2 Februa ry 1998[...]

  • Page 2

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons ii Cop yrig ht © 1998, Luc ent T echnologie s All Rights Reserved Printed in U.S.A. Not ice Every e ffort was m ade to ens ure that th e informa tion in thi s book wa s complete and accurat e at the time of pr inting. Howe ver , informat ion is subj ect to ch ange. Y our Responsi [...]

  • Page 3

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons iii • Increas e the sepa ration bet ween the tel ephone eq uipment. • Plug th e telepho ne into a dif ferent ac outlet th an the rece iver so th at the telep hone equipm ent and rec eiver are on dif ferent br anch ci rcuits. • Consu lt the dea ler or an ex perience d radio/tv[...]

  • Page 4

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons iv IMPORT ANT USER SAFETY INSTRUCTIONS The m ost c aref ul at tent ion h as be en d evote d to quali ty st a nda rds in the manufact ure of your new voice terminal . Safety is a m ajor fact or in the de sign of every set. But, s afety is YOUR re sponsibili ty too. Please rea d care[...]

  • Page 5

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons v Servic e ■ Before cl eaning, un plug t he telepho ne from th e modular w all jack. D o not us e liquid c leaners o r aerosol cleaners . Use a dam p cloth f or cleanin g. ■ Unplug th e telepho ne from the modular wall jack. Be sure to re fer servic ing to qualif ied servic e p[...]

  • Page 6

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons vi[...]

  • Page 7

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons vii ADDITIONAL INST ALLA TION W ARNING F AILURE TO FOLLOW THESE INSTRUCTIONS CAN CAUSE DAMAGE T O THE TERMINAL OR CAUSE THE ASSOCIA TED PBX CIRCUIT P ACK TO REMOVE POWER T O THE TERMINAL. IN EITHER CASE THE TERMINAL WILL NOT FUNCTION CORRECTL Y . The des ign of this product allows [...]

  • Page 8

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons viii Wiring Information A V oice T erminal Line J ack For more in formation abo ut wirin g, see the se ction on “DCP Line In terface” i n the next portion of t his book let. MODULAR WALL J ACK WIRING PIN P AIR COLOR DESC RIP TION 1 2 W-O 4-Wire Output 2-Wire (R ec Output) 2 2 O[...]

  • Page 9

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons ix[...]

  • Page 10

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons ix Cont en ts Y our CALLMASTER IV V oice T erminal . . . . . . . . . . . . . . . . . 1 The Headset (or the Handset ) . . . . . . . . . . . . . . . . . . . . . . . 1 The Recorder Int e rf ace . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Organization of This Guide . . . [...]

  • Page 11

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons x T echnical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Physic al Dimens ions and Wei ght . . . . . . . . . . . . . . . . . . . . 26 Power Requireme nts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Env ironme nta l Req uire ment s . . .[...]

  • Page 12

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 1 Y our CALLMASTER I V V oice T ermina l The CA LLMAST ER ® IV voic e termin al refer red to in this man ual has b een speci ally desi gned fo r use wit h the Au tomatic C all Dist ribut ion (ACD) s ystem and the m any fe atures of the DEFINITY ® Enterpr ise Comm unica tions Se r[...]

  • Page 13

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 2 The Reco rder Interf ace The CALL MASTE R IV’s Recorder Interfac e is desig ned for r ecordin g calls on a stand ard tape rec order . (A re corder wit h AGC [Automati c Gain C ontrol] i s recomm ended.) Wi th this inte rface, a warni ng tone, a soft be ep repeate d every 15 sec[...]

  • Page 14

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 3 Conventions The fo llowing c onventio ns are u sed in th e proced ures: Each of thes e box es repr esents a butt on to wh ich a feat ure has b een as signed. Th e butt on is la bel ed with a feat ure na me. Each o f these long rectangu lar bo xes repres ents a featu re me ssage s[...]

  • Page 15

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 4 Feature Descriptions Famili arize yo urse lf with yo ur CALL MASTER IV voice terminal and i ts many features by revie wing Fig ure 1 bel ow and the fe ature ex planation s on th e followin g pages . FIGURE 1 The CALLMASTER IV V oice T erminal 123 456 789 ABC DEF MNO JKL GHI PQR S[...]

  • Page 16

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 5 Starti ng at the to p left o f Figure 1 and co ntinuing clockwis e: Messag e Light — A red light whi ch goes o n stea dily whe n a messa ge has been le ft for you . Select Button — Can be used in tw o different way s: • Used wi th to initi ate a sel f-test of your v oice te[...]

  • Page 17

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 6 Release Button —U sed in A CD operati on to en d a call . Howeve r , pre ssing is equi valen t to hangin g up; y ou will n ot receive dial tone. Log in Button — Use this button to au tomati cally log in to the A CD system when you w ant to be gin an swering ACD ca lls. Dial P[...]

  • Page 18

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 7 FIGURE 2 The Heads et/Handset Ja cks on the Side of the CALLMASTER IV On both sides of the CA LLMAS TER IV voi ce termina l, there i s a set o f headse t/hands et jacks, a s shown i n Figure 2 abov e. Use thes e jacks fo r connec ting a hea dset and/o r a hands et to your CALLMA [...]

  • Page 19

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 8 Installation NOTE: The CALLMAS TER IV voi ce terminal can only be desk-moun ted; it canno t be wall-mo unted. IMPORTANT: DEFINITY ECS CALLMAS TER II, CA LLMASTER III, and CALL MASTE R IV Vo ice Te rmin als In str uctio ns fo r Pro grammi ng t h e Opt ions , 555-015-17 2, is a br [...]

  • Page 20

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 9 Or der abl e E qui pme nt The fo llowing e quipment can b e ordere d by us ing the ap propri ate Comcod e or Price El ement C ode (PE C): Ordera ble Equi pment ITEM COMC ODE PEC CALLMASTER IV Voice Term inal (with Recorder Interface) Black=108010554 Mist y Cre am= 108010570 White[...]

  • Page 21

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 10 Installation Procedures Use the fol lowing pr ocedur es to ins tall yo ur CALLMA STER IV voice terminal. See Fi gure 3 for th e loc ation of the jacks mentio ned below. 1 Lay the v oice termi nal face down so the bo ttom slope s toward you. 2 Plug the lin e cord into the 4-wi re[...]

  • Page 22

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 11 FIGURE 3 The LINE Ja ck, Adjunct Jack , and Routing Ch annels Operating Range Requirements • The total distanc e between the CALLMAS TER IV voice termina l with recorde r int erface ac tive and the reco rding device sh ould no t exceed 200 feet / 60.9 6 meters. • The di stan[...]

  • Page 23

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 12 The 2-Wire/4-Wire Line Adapter The 2-w ire/4-wire li ne adap ter (PEC: 32 302; Com code: 4071 241 1 4 for a si ngle adapter; PEC: 32303 for a pac kage of 2 5 adapte rs) is a vailable to accomm odate situ ations i n which c ustomer s need to u pgrade fr om an ana log- type RJ1 1C[...]

  • Page 24

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 13 * U-T = “Tip” U-R = “Ring” The DCP Line Interface CONNECTOR BLOCK DCP JACK INTERF ACE Con n. Block Pin Num ber D In s ide Wire C olor Pin Name Signal Description 3 W-O 1 OD1 Balance output from telephone (power –48V) 4-wire application REC-1 Output to Recorder 2-wire a[...]

  • Page 25

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 14 Figure 4 s hows h ow a CALLMA STER IV , in a 4-w ire applic ation with R ecorder Interfac e, should be co nfigured through th e wall jac k with th e DEFINITY PBX, an adjunct power sou rce, and the re co rd ing device . Figure 5 s hows the sa me connec tions w hen a CALLMA STER I[...]

  • Page 26

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 15 FIGURE 4 Conne cting the 4-W ire CALLM ASTER IV with Reco rder Interface to the PBX, Adjun ct Power Source , and the Reco rding Devic e CALLMASTER IV Adjunct Power PBX T w isted Pair Wire 4-Pair Cross Connect D8W Cor d CALLMASTER IV Vo i c e T erminal House Cable RJ45X Wall Jack[...]

  • Page 27

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 16 FIGURE 5 Connect ing the 2-W ire CALLMASTER IV with Re corder Interface to the PBX, Adj unct Power Sou rce, and the Recording D evice CALLMASTER IV Adjunct Power PBX 4-Pair Cross Connect D8W Cord CALLMAST ER IV Vo i c e T erminal House Cable RJ45X W all Jack G-W (Unused) W-G (Un[...]

  • Page 28

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 17 T esting the H e adse t or Hands et NOT E: If you are us ing a han dset, use the insta llation i nstruc tions tha t come with the handse t kit to i nstall th e hands et crad le. 1 Plug i n the heads et or the hands et, press a call app earan ce button, and listen for dial to ne.[...]

  • Page 29

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 18 5 Place th e design ation card that yo u have filled ou t over th e buttons, and then repl ace the c lear cov er by gen tly bendi ng the cover so that the tabs at the t op and botto m end o f the co ver ca n be in serted into the corresp onding sl ots on the housi ng of the v oi[...]

  • Page 30

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 19 Raising or Lowering Receive V olume Y ou c an use the V ol ume co ntrol bu tton to raise and lo wer the re ceive lev el volum e under th e foll owing con ditions: • The CA LLMAST ER IV voi ce term inal is off-hook , and the h eadse t(s) is plugged in. • The v oice termi nal [...]

  • Page 31

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 20 Feature Procedures The pr ocedure s in this sectio n giv e short, step-by -step in stru ctions fo r using each of th ese featur es. Fo r your co nvenienc e, the f eatures a re listed alphabeti cally . CONFERENCE T o add another party to a n existing call NOTE: If your CAL LMASTE[...]

  • Page 32

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 21 T o add a call you have put on hold to another call to which you are connected 1 Press . • Green l ight at the held c all appea rance cont inues to f lutter . • Gree n light at the curren t call appeara nce also flutters. • Y ou ar e given a new cal l appear ance and h ear[...]

  • Page 33

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 22 HOLD T o put a call on hold while y ou answer another c all, place a ca ll, or perform some other task 1 Press . • Green lig ht next to the held c all appea rance flutte rs. NOTE: If you put a c onferenc e ca ll on hol d, the ot her part ies rem ain conne cted. T o answer a n [...]

  • Page 34

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 23 SELECT R ING (AND R I NGER V OLUME) T o select a per sonalized ring NOTE : There are ei ght di fferent ri nging pattern s from which to choose. 1 Press . • Gree n light ne xt to goes on steadil y . 2 Press . • Gree n light ne xt to winks. • Curre nt ring p attern pl ays an[...]

  • Page 35

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 24 T o adjust the tone ringe r volume if necess ary 1 T o ra ise the volume , press th e right volume control b utton lab eled ; to lower the volu me, pres s the left volum e con trol butto n labe led . • Display shows th e volume leve l: (There ar e eight po ssible volume settin[...]

  • Page 36

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 25 T RANSFER To send an exi sting call to another ext ension or out side number 1 Press . • Green l ight next to the c all appea rance flutte rs. • Pres ent call is put on hold. • Y ou ar e given a new cal l appear ance, and you he ar dial tone. 2 Dial the numbe r where the c[...]

  • Page 37

    CALLMASTER® IV Voice Terminal User and Instal lation Instructi ons 26 T echnical Description Physical Dimensions and Weight NOTE: The CALLMA STER IV voice terminal c an only b e desk-moun ted; it canno t be wall-mo unted. The CAL LMASTE R IV voic e termi nal measu res: • 8.5 in ches / 215.9 m illimete rs deep • 1 1.0 inch es / 279.4 m illimet [...]