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Lucent Technologies Merlin Legend 10BS manual

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Table of contents for the manual

  • Page 1

    Paging Group/Page All No. Called Party Called Party 01 13 02 14 03 15 04 16 05 17 06 18 07 19 08 20 09 21 10 22 PAGING NUMBERS OTHER NUMBERS Loudspeaker Paging No. Line Zone: Zone: Zone: Zone: Zone: Zone: COVERAGE/PICKUP/CALLING GROUPS Group Name No. Group Name No. 11 12 23 24 No. No. Messaging continued leave message without calling ■ 53 + exten[...]

  • Page 2

    - Line Button Lights - Light Meaning Steady red The line you are using or will use when you lift the handset or press the Spkrphone button. Steady green The line is in use, or the feature programmed onto the line button is on. Flashing green An incoming call is ringing on this line button or a call you transferred is returning to this line button ([...]

  • Page 3

    3 Y our Analog Direct-Line Console BIS-34D ABC DEF GHI JKL MNO PRS TUV WXY Oper 12 3 4 5 6 78 9 0 * # Transfer Conference Volume Spkrphone Microphone HFAI Message Recall Timer Tim e/ Timer Start Stop Set Fwd Rev Exit Contrast Hold Drop Dialpad Ringing Volume Control T/P Switch Move to P to program or T to test. Center position for normal operation.[...]

  • Page 4

    Disconnect Hold 10/50/720 20/60 30/700 40/710 Transfer Conference Recall Shift 1 Shift 2 Shift 3 Message Status Drop Message Speaker Clock Functions Clock Functions Press to set the alarm, timer, date, and time from the display using the display buttons. Dialpad T/P Switch Move to P to program or T to test. Center position for normal operation. Dis[...]

  • Page 5

    3 - Tones - Tone Meaning Dial tone (steady) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Fast busy (fast repeating tone) No lines are available. Error (alternating high-low tones) You dialed a number or used a feature incorrectly. Confirmation (double break in You used a feature correctly. dial tone followed by[...]

  • Page 6

    4 Feature Finder This table shows where to look for information about performing specific telephone activities. Any features that do not have detailed instructions can be used by following the directions in Using Features (p. 14) or programmed by following the instructions in Programming Buttons & Settings (p. 23). Calling If you want to ... Th[...]

  • Page 7

    5 Feature Finder front cover. Customizing Your Phone If you want to ... Then Program a feature on an unused line button. See Programming Buttons & Settings , p. 23. Adjust volume of the speaker, handset, or ringer. See Ringing/Volume Control and Speakerphone Volume Control , p. 1, or Speaker/Ring Volume , p. 2. Give your phone its own distincti[...]

  • Page 8

    6 Feature Finder Messaging If you want to ... Then Let a co-worker know you called. See Messaging , p. 10–13. Find out if you have a voice mail message, fax, or other message. Signal a co-worker to contact you. Choose a message to leave for co-workers who have display phones. Call or transfer a call directly to a co-worker’s See Direct Voice Ma[...]

  • Page 9

    7 Headsets Headsets are designed for hands-free telephone use and consist of several components, depending upon whether manual or one-touch operation is used. Any of the AT&T headpieces work in either mode. For information on telephone features for headsets, see Auto Answer All , p. 8, and Voice Announce , p. 22. Note: A calling group agent usi[...]

  • Page 10

    8 Call Handling - Answering Calls - You can answer a call using the handset, headset, or speakerphone. Different calls have distinctive ringing patterns. To identify calls by their ringing patterns, see Rings , p. 3. To answer a ringing call: Lift the handset, press the Spkrphone button, or use the headset. If the red light is off next to the line [...]

  • Page 11

    9 Call Handling - Hold - When you have a call or conference on hold, your phone beeps once each minute. 1. Press the Hold button to put a call on hold. Do not press the Drop button to end a conference while the call is on hold. 2. To return to the call or conference, press the flashing ICOM , SA , or line button that is holding the call. - Transfer[...]

  • Page 12

    10 Messaging Your phone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display phone. If you wish to leave a message for a person who does not have a display telephone, use voice mail and the Direct Voic[...]

  • Page 13

    11 Messaging - Send/Remove Message - To program: See Programming Buttons & Settings , p. 23. You can turn the Message light at a co-worker’s extension on or off using a programmed Send/Remove Message button. This is the only way you can indicate a waiting message on a co-worker's nondisplay telephone. Before using this feature, check to [...]

  • Page 14

    12 Messaging - Signaling & Notify - To program: See Programming Buttons & Settings , p. 23. Signaling. Program a button that will cause a co-worker’s phone to beep. The other person can then call you in response to the beep. You must program a different line button for each extension you wish to contact. To beep the recipient’s phone, j[...]

  • Page 15

    13 - Leaving Messages - To program: See Programming Buttons & Setting s , p. 23. To leave a message at a busy or unanswered extension you are calling: • Press the programmed Leave Message button, OR Press the programmed Feature button and dial 25 . • To leave a voice mail message (if your company has such a system), press the programmed Fea[...]

  • Page 16

    14 There are two ways to activate a feature: • Directly, by pressing a programmed Feature button, as explained below • By pressing a line button you programmed with the feature (see Programming Buttons & Settings , p. 23) Using Features - Feature Button - To program a line button to be used as your Feature button: 1. Label a button as Featu[...]

  • Page 17

    15 Often-Used Features - Account Codes - To program: See Programming Buttons & Settings , p. 23. In some companies, you enter an account code before or during a call to indicate client billing information. You may be required to enter an account code for all outside calls, or an account code may be optional for incoming and outgoing calls. Chec[...]

  • Page 18

    16 Often-Used Features - Authorization Codes - To program: See Programming Buttons & Settings , p. 23. This feature is useful at companies where there are telephones in public areas that are restricted form making some calls. If your system manager has given you an authorization code, you can pick up someone else’s telephone, enter your autho[...]

  • Page 19

    17 - Barge-In - To use this feature, ask your system manager to program a Barge-In button on your console. If a co-worker is on the phone or using Do Not Disturb, use Barge-In to reach that person in an emergency or if you have special instructions to interrupt. When the extension is busy, you hear a tone and Barge-In connects you to the call; if y[...]

  • Page 20

    18 Call Waiting - If Call Waiting is on, you hear a call-waiting tone when a call comes in and all your lines are in use. This feature works only on SA and ICOM buttons, not on line buttons labeled with phone numbers. When a call is waiting, you hear a single beep (inside call) or two beeps (outside call). To complete a call and answer a waiting ca[...]

  • Page 21

    19 - Extension Status (Hotel/Motel) - To program: See Programming Buttons & Settings , p. 23. Extension Status lets you monitor telephone status in your system. You can change status either at your console or at the extension, using either a programmed line button or a feature code. You can monitor status only from a console. Extension Status m[...]

  • Page 22

    20 Night Service - Your company may use Night Service to treat calls differently after hours, and you may be responsible for turning Night Service on or off at a Night Service button programmed on your console. If Night Service is on, you may not be able to make outside calls, or you may need a password to do so. See your system manager for a passw[...]

  • Page 23

    21 - Park - Park puts a call on a special type of hold, so that it can be picked up from any phone in the system. Pick up a parked call by using the Pickup feature. To park a call at your own extension on the SA or ICOM button that the call arrived on: • Press the programmed Park button, OR • Press the Transfer button, dial your extension, and [...]

  • Page 24

    22 Often-Used Features - Saved Number Dial - Must be programmed on a button. To program: See Programming Buttons & Settings , p. 23. Use this feature to redial a busy or unavailable number that you want to try later. To use: 1. Before hanging up, press the programmed Saved Number Dial button. 2. Press the same type of button used to place the c[...]

  • Page 25

    23 Programming Buttons & Settings If you use a feature often, you can program it onto an unused line button for easy access. If you use a feature occasionally, see Using Features , p. 14. • Some features must be programmed on a button or they can’t be used. (These features are marked with a ♦ on the Programming Codes list on the next page[...]

  • Page 26

    24 Programming Buttons & Settings Account Code ✻ 82 Alarm ✻ 759 Authorization Code ✻ 80 Auto Answer All ✻ 754 Auto Dial ♦ inside ✻ 22 + extension outside ✻ 21 + number Callback automatic callback off• ✻✻ 12 automatic callback on• ✻ 12 selective callback ✻ 55 Call Waiting• off ✻✻ 11 on ✻ 11 Camp-On ✻ 57 Covera[...]

  • Page 27

    25 Security Alert Your Responsibility for Your System’s Security␣ Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your te[...]

  • Page 28

    - Line Button Lights - Light Meaning Steady red The line you are using or will use when you lift the handset or press the Spkrphone button. Steady green The line is in use, or the feature programmed onto the line button is on. Flashing green An incoming call is ringing on this line button or a call you transferred is returning to this line button ([...]

  • Page 29

    Paging Group/Page All No. Called Party Called Party 01 13 02 14 03 15 04 16 05 17 06 18 07 19 08 20 09 21 10 22 PAGING NUMBERS OTHER NUMBERS Loudspeaker Paging No. Line Zone: Zone: Zone: Zone: Zone: Zone: COVERAGE/PICKUP/CALLING GROUPS Group Name No. Group Name No. 11 12 23 24 No. No. Messaging continued leave message without calling ■ 53 + exten[...]

  • Page 30

    Paging Group/Page All No. Called Party Called Party 01 13 02 14 03 15 04 16 05 17 06 18 07 19 08 20 09 21 10 22 PAGING NUMBERS OTHER NUMBERS Loudspeaker Paging No. Line Zone: Zone: Zone: Zone: Zone: Zone: COVERAGE/PICKUP/CALLING GROUPS Group Name No. Group Name No. 11 12 23 24 No. No. Messaging continued leave message without calling ■ 53 + exten[...]