Lucent Technologies merlin messaging system manual

Contents Select a Category Below: System Planning and Completion of Forms Installation, Initial Configuration and Programming Ongoing Maintenance and Administration Lucent MERLIN Messaging Online Guide http://www.sostc.com/lucent/index.html [2/2/2000 2:30:55 PM][...]

Contents Select a Category Below: System Planning and Completion of Forms Installation, Initial Configuration and Programming Ongoing Maintenance and Administration Merlin Mail Contents http://www.sostc.com/lucent/contents.htm [2/2/2000 2:30:56 PM][...]

Contents System Planning and Completion of Forms Getting Started System Overview Call Handling Planning Completing the MERLIN Messaging System Planning Forms Appendix A: MERLIN Messaging System Planning Forms Untitled http://www.sostc.com/lucent/systemplanning/sysplancontents.htm [2/2/2000 2:30:57 PM][...]

Contents System Planning and Completion of Forms Getting Started Introduction Customized Paths Navigation Pop-Up Windows Button Bar Programming Conventions System Overview Call Handling Planning Completing the MERLIN Messaging System Planning Forms Appendix A: MERLIN Messaging System Planning Forms Get Start http://www.sostc.com/lucent/systemplanni[...]

Introduction The MERLIN Messaging Online Guide contains detailed information about the MERLIN Messaging System . You can use the Online Guide to: Locate general information about MERLIN Messaging System features and services. ● Access step-by-step instructions for programming, managing and using the system. ● View and print MERLIN Messaging Sys[...]

Customized "Paths" through Information/Procedures The MERLIN Messaging System Online Guide provides three customized "paths" through the guide’s contents: System Planning and Completion of Forms ● Installation, Initial Programming and System Configuration ● Ongoing Maintenance and Administration ● This content helps you [...]

Navigation You can move from one topic to another in the Online Guide by activating topic-associated hypertext links. This can be done from: A topic listed in the Contents Panel on the left side of the screen ● The Technology Bar at the bottom of the screen ● Within the topic text ● The Contents Panel The Contents Panel is displayed along the[...]

An element that triggers a change on an item (usually a graphic) in a Web page when the mouse passes over it. The change usually signifies that the item is a link to related or additional information. Pop-Up Windows The MERLIN Messaging System Online Guide makes use of pop-up windows and mouseovers (through which your movement of the cursor over a [...]

The Button Bar The Button Bar is displayed in a non-scrolling panel across the top of the screen. It provides access to additional online features and capabilities. To view a feature or access a capability, click the associated button. Note that in the case of features displayed in pop-up windows (for example, the Glossary), you must close the wind[...]

Programming Conventions The procedures for programming the MERLIN Messaging System in this Online Guide use several conventions to indicate what the steps involve. The conventions are described in the following table: Typeface Sample Meaning To select this option, press this imprinted button on the console GrpCalling To select this menu option, pre[...]

Contents System Planning and Completion of Forms Getting Started System Overview Introduction Services and Features System Configuration Port Assignments System LEDs System Capacities System Components Environmental Requirements Installer/ Programmer Responsibilities Company Personnel Responsibilities Security Features Call Handling Planning Comple[...]

PCMCIA Slots The left-most PCMCIA slot houses the 2-Port, 4-Port, 6-Port, 8-Port, 10-Port, or 12-Port PC Card required for operation of the MERLIN Messaging System. NOTE: Only the left-most of the two PCMCIA slots can be used. The right-most slot is reserved for future use. The 2-Port, 4-Port, 6-Port, 8-Port, 10-Port, or 12-Port PC Card contains: P[...]

Introduction MERLIN Messaging System Release 2 is an embedded voice messaging system housed in a module (circuit pack) that plugs into the switch's carrier. Release 2 is available in a 2-, 4-, 6-, 8-, 10-, or 12-Port configuration. Release 1 and 1.1 is available in a 2-, 4-, or 6-Port configuration. For a description of each module component, [...]

Allows mailbox owners to: Record and send messages. ● Listen to messages. ● Forward and reply to messages. ● Record their names or Personal Greetings. ● Activate a Personal Greeting. ● Change their Personal Operators. ● Change their passwords. ● Set up Outcalling (if permission provided). ● Create Personal Group Lists. ● Change Ca[...]

Answers incoming lines and presents callers with a list of options. Based on callers' resulting input, they may be: Transferred to an extension. ● Played an informational announcement. ● Transferred to a voice mailbox. ● Presented with a submenu containing additional options. ● The Automated Attendant Service can also detect and route [...]

System Configuration There is one common module (circuit pack) for all six MERLIN Messaging System configurations (that is, a 2-port, 4-port, 6-port, 8-port, 10-port, or 12-port configuration). A 2-port, 4-port, 6-port, 8-port, 10-port, or 12-port PC Card, included with each system, contains the following components: Port licensing for the system&a[...]

Port Assignments The communications system assigns logical IDs and extensions to each port on the MERLIN Messaging System module. The first logical ID and extension assigned to the MERLIN Messaging System module is assigned to Port 1, the second to Port 2, etc. The communications system assigns 12 logical IDs and extensions to the MERLIN Messaging [...]

System LEDs The MERLIN Messaging System module faceplate contains: One system status LED ● One LED for each of the voice ports ● The color(s) and status (that is, on, off or blinking) of the LEDs provide information regarding the operation of the MERLIN Messaging System module. The table below provides a description of the port-level and system[...]

System Capacities The following table provides a summary of MERLIN Messaging System capacities. | System Parameters | Extensions | Automated Attendants | System Security | System Group Lists | User Options | Feature Capacity Factory Settings System Administration Prompt Language U.S. English, Latin American Spanish, Canadian French, Brazilian Portu[...]

Fax Extensions ● 4 (One for each Automated Attendant; Fax Extensions can be shared by multiple Automated Attendants) ● None ● General Mailbox ● 4 (one for each Automated Attendant) ● 9991, 9992, 9993, 9994 ● Automated Attendants Number of Automated Attendants ● 4 maximum ● 4 ● Modes of Operation ● 2 (Day mode and Night mode) ●[...]

Personal Operator ● 1 per user ● Call Answer Service Operator ● Call Answer Mode ● Record mode or answer-only mode ● Record mode ● System Capacities (Planning) http://www.sostc.com/lucent/systemplanning/overview/mmgensyscap1.htm (3 of 3) [2/2/2000 2:31:08 PM][...]

System Components The MERLIN Messaging System module resides in a slot in the communications system carrier. One common module supports a 2-port, 4-port, 6-port, 8-port, 10-port, or 12-port configuration. (In Release 1 or 1.1, the module supports a 2-port, 4-port, or 6-port configuration.) Component Description Module LEDs ● RS-232 Serial Port ?[...]

Environmental Requirements For proper operations, the MERLIN Messaging installation site must meet the environmental requirements described in the table below. Condition Requirement Relative Humidity 15% - 90% non-condensing Temperature Range 32° F to 122° F (0° C to 50° C) Air Quality Dust-free area (preferably in an office environment) Enviro[...]

Installer and Programmer Responsibilities The individual installing and programming the MERLIN Messaging System is responsible for the following tasks: Installing the MERLIN Messaging System module. ● Programming the MERLIN Messaging System module to provide the services specified by the customer. ● Programming the communications system to supp[...]

Company Personnel Responsibilities Before the MERLIN Messaging System is programmed, company personnel should be designated to serve in the following support roles: System Manager Call Answer Service Operator General Mailbox Owner(s) Company Personnel Responsibilities (Planning) http://www.sostc.com/lucent/systemplanning/overview/mmgenres2.htm [2/2[...]

System Manager Responsibilities The System Manager is responsible for performing the following routine maintenance tasks: Maintaining Voice Mailboxes , for example: Adding and deleting voice mailboxes. ❍ Resetting (initializing) voice mailbox passwords when forgotten. ❍ Changing user's mailbox language. ❍ ● Maintaining Transfer-Only, A[...]

Call Answer Service (CAS) Operator Responsibilities The Call Answer Service Operator answers calls when: In Automated Attendant Service , the Dial 0/Timeout Action is set to CAS Operator and: Caller presses . ❍ Caller makes no selection. ❍ Caller presses while using the directory to transfer. ❍ Caller presses , then to transfer. ❍ ● In Vo[...]

General Mailbox Owner Responsibilities A person designated as a General Mailbox Owner is responsible for forwarding messages left in the General Mailbox to the intended user's mailbox. Calls are directed to the General Mailbox when the Automated Attendant’s Dial 0/Timeout Action has been set to "Record a Message in the General Mailbox&q[...]

Security Features The MERLIN Messaging System includes security features to help protect your system from toll fraud abuse. These features include: A Transfer Restriction capability that allows the System Manager to restrict call transfer destinations only to those extensions administered by the System Manager. ● A Minimum Password Length setting[...]

Contents System Planning and Completion of Forms Getting Started System Overview Call Handling Planning Introduction Immediate Call Handling Delayed Call Handling Night Only Call Handling Fax Call Handling Centralized Voice Messaging in a Private Network Completing the MERLIN Messaging System Planning Forms Appendix A: MERLIN Messaging System Plann[...]

Call Handling Planning Before you fill out the planning forms for the MERLIN Messaging System, you must decide which call handling method your system will use. The MERLIN Messaging System and the communications system can be programmed to work together to provide the following Call Handling methods: Immediate Call Handling ● Delayed Call Handling[...]

Immediate Call Handling If you want most incoming calls to be answered by an Automated Attendant with overflow calls handled by a communications system operator or any other extension, use Immediate Call Handling. With Immediate Call Handling, Automated Attendant Service answers all incoming calls and callers hear the Day Main menu or Night Main me[...]

Delayed Call Handling If you want most incoming calls to be answered by a Direct-Line Console system operator (or other telephone that is not a Queued Call Console (QCC) system operator position), use Delayed Call Handling. With Delayed Call Handling, incoming calls ring at a DLC system operator console (or at other telephones that have a Personal [...]

Night Only Call Handling If you want incoming calls handled by the MERLIN Messaging System Automated Attendant only when the communications system is in Night Service, use Night Only Call Handling. You can use Night Only Call Handling with Immediate Call Handling. To configure Night Only Call Handling: On the communications system, configure the fo[...]

Fax Call Handling If you want the Automated Attendant Service to automatically route fax calls to a communications system fax extension or Fax Calling Group, use Fax Call Handling. With Fax Call Handling, you can associate an individual fax or fax calling group extension with each Automated Attendant. When the Automated Attendant detects a fax tone[...]

Centralized Voice Messaging in a Private Network The MERLIN Messaging System can also be used in a Centralized Voice Messaging configuration in a private network. MERLIN LEGEND Communications Systems (Release 7.0 (and later) and/or MERLIN MAGIX Integrated Systems connected in a private network by tandem trunks may share a centralized MERLIN Messagi[...]

Miscellaneous configuration information: Only the VMS Hub system can put the MERLIN Messaging into open and closed schedules. ❍ To use Night Only Call Handling, Delayed Call Handling or Immediate Call Handling, use the configuration and programming instructions for each type; for the communications system actions, program each of the communicatio[...]

Contents System Planning and Completion of Forms Getting Started System Overview Call Handling Planning Completing the MERLIN Messaging System Planning Forms Introduction Planning Form 1: System Parameters Planning Form 2: Extension Administration Planning Form 3: Automated Attendant Planning Form 4: Line Assignment Planning Form 5: Security Settin[...]

Introduction This section of the Online Guide has been designed to help you complete each of the MERLIN Messaging System Planning Forms. Once completed, these forms are used to program the MERLIN Messaging System. The material that follows contains: Directions for displaying and printing blank copies of each of the Planning Forms. During the system[...]

The MERLIN Messaging System Planning Forms Form Name Used to: 1 System Parameters Specify the System Programming Prompt Language ● Define the System Language Mode and System Language(s) ● View the System Date and Time format ● Indicate the Call Answer Service Operator extension ● Identify the General Mailbox Owner(s) ● Specify the Maximum[...]

5 Security Settings Indicate whether Transfer Restrictions should be turned on or off ● Specify a Minimum Password Length for users ● 6 System Group Lists (Release 2 or later) Create up to ten System Group Lists that allow users to address a message to a group of mailboxes. ● The MERLIN Messaging System Planning Forms http://www.sostc.com/luc[...]

Form 1: System Parameters Form Name Used to: 1 System Parameters Specify the System Programming Prompt Language ● Define the System Language Mode and System Language(s) ● View the System Date and Time format ● Indicate the Call Answer Service Operator extension ● Identify the General Mailbox Owner(s) ● Specify the Maximum Extension Length[...]

Form 1: System Parameters | Print a blank System Parameters Form | Access field-by-field instructions for Completing the System Parameters Form | Below is a sample of the completed form: http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmsppara_f.htm (1 of 2) [2/2/2000 2:31:28 PM][...]

Form 1: System Parameters | Print a blank System Parameters Form | View a sample, completed System Parameters Form | To view form completion instructions, click in the fields on the form facsimile below. ● To change a factory setting, cross out the factory setting and fill in the desired information. ● Form 1: System Parameters http://www.sostc[...]

Form 2: Extension Administration Form Name Used to: 2 Extension Administration Indicate a type for each extension in the system ● Indicate the Automated Attendant number ● Indicate the phone status for an extension ● Indicate the name for an extension ● Record Directory Listing information for user extensions ● Assign the appropriate char[...]

Form 2: Extension Administration | Print a blank Extension Administration Form | Access field-by-field instructions for completing the Extension Administration Form | Below is a sample of the form: Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmspeamaa_f.htm [2/2/2000 2:31:33 PM][...]

Form 2: Extension Administration | Print a blank Extension Administration Form | View a sample, completed Extension Administration Form | To view form completion instructions, click the fields on the form facsimile below. ● To change a factory setting, cross out the factory setting and fill in the desired information. ● Untitled Document http:/[...]

Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmspeamaa.htm (2 of 2) [2/2/2000 2:31:35 PM][...]

Planning Form 3: Automated Attendant Planning | Form 3a | Form 3b | Form 3c | Form 3d | Form 3a Form Name Used to: 3a Automated Attendant Schedule and Fax Assignment Specify the Schedule Controller and if applicable the Weekly Business Schedule for each Automated Attendant ● Indicate the Fax Extension for each Automated Attendant ● The Automate[...]

Form 3b Form Name Used to: 3b Day/Night Main Menu Specify the Day/Night Main menu Selector Codes and Selector Code Action. ● Specify the Day/Night Main menu Dial 0/Time–out Action selections ● The MERLIN Messaging System supports up to four Automated Attendants. The multiple Automated Attendant capability is available to accommodate co–loca[...]

Main menu or submenu, assign Selector Action Code 2 to the Selector Code. The submenu consists of a recorded prompt listing menu options and the corresponding digit (Selector Code) the caller presses to select each option. Depending on the Touch–Tone input, the Automated Attendant Service performs the action (Selector Code Action) specified for t[...]

Planning Form 3a: Automated Attendant Schedule and Fax Assignment- Page 1 | Print a blank Automated Attendant Schedule and Fax Assignment Form | Access field-by-field instructions for completing the Automated Attendant Schedule and Fax Assignment Form | Below is a sample of the completed form: | Page 1 | Page 2 | Page 3 | Page 4 | Untitled Document[...]

Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmsppaab_f.htm (2 of 2) [2/2/2000 2:31:38 PM][...]

Planning Form 3a: Automated Attendant Schedule and Fax Assignment- Page 1 | Print a blank Automated Attendant Schedule and Fax Assignment Form | View a sample, completed Automated Attendant Schedule and Fax Assignment Form | To view form completion instructions, click the fields on the form facsimile below. ● To change a factory setting, cross ou[...]

Planning Form 3b: Day/Night Main menu | Print a blank Day/Night Main menu Form | Access field-by-field instructions for completing the Day/Night Main menu Form | Below is a sample of the completed form: | Page 1 | Page 2 | Page 3 | Page 4 | Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmsppaaba_f.htm (1 of 2) [...]

Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmsppaaba_f.htm (2 of 2) [2/2/2000 2:31:43 PM][...]

Planning Form 3b: Day/Night Main menu | Print a blank Day/Night Main menu Form | View a sample, completed Day/Night Main menu Form | To view form completion instructions, click the fields on the form facsimile below. ● To change a factory setting, cross out the factory setting and fill in the desired information. ● | Page 1 | Page 2 | Page 3 | [...]

Planning Form 3b: Day/Night Main menu http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmsppaaba.htm (2 of 2) [2/2/2000 2:31:41 PM][...]

Planning Form 3c: Submenu | Print a blank Sub Menu Form | Access field-by-field instructions for completing the Submenu form | Below is a sample of the completed form: | Page 1 | Page 2 | Page 3 | Page 4 | Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmsppaabb_f.htm (1 of 2) [2/2/2000 2:31:45 PM][...]

Planning Form 3c: Submenu | Print a blank Submenu Form | View a sample, completed Submenu Form | To view form completion instructions, click the fields on the form facsimile below. ● To change a factory setting, cross out the factory setting and fill in the desired information. ● | Page 1 | Page 2 | Page 3 | Page 4 | Planning Form 3c: Submenu h[...]

Planning Form 3d: Recording Scripts | Print a blank Recording Scripts Form | Access field-by-field instructions for completing the Recording Scripts Form | Below is a sample of the completed form: | Page 1 | Page 2 | Page 3 | Page 4 | Planning Form 3d: Recording Scripts http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmsppaabb_f4.[...]

Planning Form 3d: Recording Scripts http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmsppaabb_f4.htm (2 of 2) [2/2/2000 2:31:50 PM][...]

Planning Form 3d: Recording Scripts | Print a blank Recording Scripts Form | View a sample, completed Recording Scripts Form | To view form completion instructions, click the fields on the form facsimile below. ● To change a factory setting, cross out the factory setting and fill in the desired information. ● | Page 1 | Page 2 | Page 3 | Page 4[...]

Planning Form 4: Line Assignments Note: This form and the information below apply to systems that use multiple Automated Attendants only. Skip this form if your system uses a single Automated Attendant . Form Name Used to: 4 Automated Attendant Line Assignments Indicate which Automated Attendant should answer each line When you are completing this [...]

Planning Form 4: Line Assignments | Print a blank Line Assignments Form | Access field-by-field instructions for completing the Line Assignments Form | To view form commpletions instructions, click the fields on the form facsimile below. Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmsplaa_f.htm [2/2/2000 2:31[...]

Planning Form 4: Line Assignment | Print a blank Line Assignments Form | View a sample, completed Line Assignments Form | To view form completion instructions, click the fields on the form facsimile below. ● To change a factory setting, cross out the factory setting and fill in the desired information. ● Planning Form 4: Line Assignment http://[...]

Planning Form 5: Security Settings Form Name Used to: 5 Security Settings Indicate whether or not Transfer Restrictions should be turned on or off ● Specify a Minimum Password Length for users ● The MERLIN Messaging System includes two features designed to enhance system security by reducing the risk of toll fraud and abuse by unauthorized user[...]

Planning Form 5: Security Settings | Print a blank Security Settings Form | Access field-by-field instructions for completing the Security Settings Form | Below is a sample of the completed form: Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmspssa_f.htm (1 of 2) [2/2/2000 2:31:55 PM][...]

Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmspssa_f.htm (2 of 2) [2/2/2000 2:31:55 PM][...]

Planning Form 5: Security Settings | Print a blank Security Settings Form | View a sample, completed Security Settings Form | To view form completion instructions, click the fields on the form facsimile below. ● To change a factory setting, cross out the factory setting and fill in the desired information. ● Untitled Document http://www.sostc.c[...]

Planning Form 6: System Group Lists Form Name Used to: 6 System Group Lists Create up to ten System Group Lists that allow users to address a message to a group of mailboxes ● Up to 50 Mailbox Extensions can be included in each System GroupList. A Mailbox Extension can be in more than one System Group List. Related Topics Print a blank System Gro[...]

Planning Form 6: System Group Lists | Print a blank System Group Lists Form | Access field-by-field instructions for completing the System Group Lists form | Below is a sample of the completed form: Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/form6filled.htm (1 of 2) [2/2/2000 2:32:00 PM][...]

Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/form6filled.htm (2 of 2) [2/2/2000 2:32:00 PM][...]

Planning Form 6: System Group Lists | Print a blank System Group Lists Form | View a sample, completed System Group Lists Form | To view form completion instructions, click the fields on the form facsimile below. ● Planning Form 3b: Day/Night Main menu http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/form6ac.htm [2/2/2000 2:31:58[...]

Appendix A: MERLIN Messaging System Planning Forms This section of the MERLIN Messaging System Online Guide contains the MERLIN Messaging System Planning Forms. To view and print these forms, you must have an Adobe Acrobat Reader plug-in installed on your PC. After you have installed the Adobe Acrobat Reader plug-in, refer to the following table fo[...]

MERLIN Messaging Planning Form 1 - System P arameters Customer T el. Planner Order Date Format Time Format mm=01-12 dd=01-31 yy=99, 00-37 hh=00-23 mm=00-59 mm=month dd=da y yy=year hh=hour mm=minute System (Primar y) Language System Administration Prompt Langua ge If you choose Bilingual, the initial setting f or the Pr imary Language is U.S . Engl[...]

Letter Key (for directory listing) A = 21 B = 22 C = 23 D = 31 E = 32 F = 33 G = 41 H = 42 I = 43 J = 51 K = 52 L = 53 M = 61 N = 62 O = 63 P = 71 Q = 72 R = 73 S = 74 T = 81 U = 82 V = 83 W = 91 X = 92 Y = 93 Z = 94  Type Extension Type  Code  Capacities Mailbox  1 200 Transfer-Only 2 400 Automated Attendant  3 10 Fax ?[...]

MERLIN Messaging Planning Form 3a - A utomated Attendant Schedule & F ax Assignment Schedule Contr oller (f or Da y/Night Ser vice ) Switch Mode W eekly Business Schedule Both the Switch Mode and the Weekly Business Schedule W eekly Business Sc hedule Specify a weekly schedule if the A utomated Attendant follows the W eekly Business Schedule or[...]

Selector Codes Extension/Mailbo x/ Selector Action Announcement No./ Code Code Submenu No. Description 15 25 35 45 5 6 7 8 9 Key Action Code Action 1 Selector Code T ransfer 2 Pla y a Submenu 3 Pla y an Announcement 5 Direct Extension T ransfer 6 Mailbo x T ransf er Cop y this f or m f or each Automated Attendant. Indicate whether this is f or the [...]

MERLIN Messaging Planning Form 3c - Submenu A utomated Attendant No. (1-4) Submenu No. (1-99) Cop y this f or m f or each Submenu. Specify the Submenu number and A utomated Attendant number . Selector Codes Extension/Mailbo x/ Selector Action Announcement No./ Code Code Submenu No. Description 1 2 3 4 5 6 7 8 9 Key Action Code Action 1 Selector Cod[...]

MERLIN Messaging Planning Form 3d - Recording Script Primary Language (maximum length = 2 minutes) Secondary Language ( maximum length = 2 minutes) Cop y this f or m f or each Day Menu Script, Night Menu Script, Submenu Script and Announcement. Specify the Announcement Number Script (f or Da y/Night Ser vice, Submen us, Announcements) If your syste[...]

= F actor y Setting Line No. AA1 AA2 AA3 AA4 MERLIN Messaging Planning Form 4 - A utomated Attendant Line Assignments I f you are using m ultiple A utomated Attendants, indicate which A utomated Attendant should ans wer each line. Y ou can assign a maxim um of 80 lines for all A utomated Attendants. Any line not assigned to AA2, AA3 or AA4 will be [...]

MERLIN Messaging Planning Form 5 - Security Settings = F actor y Setting T ransfer Restrictions T ransf ers Restrictions On T ransf er Restrictions Off 0-15 digits, 6 Minimum P asswor d Length Length SECURITY ALER T: When T ransf er Restrictions is set to On, the MERLIN Messaging System transf ers callers only to those extensions that hav e been ad[...]

MERLIN Messaging Planning Form 6 - System Group Lists System Group List Number Members (Name and/or Mailbo x Extension) 50 51 52 53 54 55 56 57 58 59 Y ou can put up to fifty extensions in each System Group List.[...]

Contents Installation Configuration and Programming Getting Started System Overview Installation Programming Overview Preparing the Communications System Programming the MERLIN Messaging System Programming the Communications System Merlin Mail Contents http://www.sostc.com/lucent/installation/installcontents.htm [2/2/2000 2:32:01 PM][...]

Contents Installation Configuration and Programming Getting Started Introduction Customized Paths Navigation Pop-Up Windows Button Bar Programming Conventions System Overview Installation Programming Overview Preparing the Communications System Programming the MERLIN Messaging System Programming the Communications System Get Start http://www.sostc.[...]

Introduction The MERLIN Messaging System Online Guide contains detailed information about the MERLIN Messaging System . You can use the Online Guide to: Locate general information about MERLIN Messaging System features and services. ● Access step-by-step instructions for programming, managing and using the system. ● View and print MERLIN Messag[...]

Customized "Paths" through Information/Procedures The MERLIN Messaging System Online Guide provides three customized "paths" through the guide’s contents: System Planning and Completion of Forms ● Installation, Initial Programming and System Configuration ● Ongoing Maintenance and Administration ● This content helps you [...]

Navigation You can move from one topic to another in the Online Guide by activating topic-associated hypertext links. This can be done from: A topic listed in the Contents Panel on the left side of the screen ● The Technology Bar at the bottom of the screen ● Within the topic text ● The Contents Panel The Contents Panel is displayed along the[...]

An element that triggers a change on an item (usually a graphic) in a Web page when the mouse passes over it. The change usually signifies that the item is a link to related or additional information. Pop-Up Windows The MERLIN Messaging System Online Guide makes use of pop-up windows and mousovers (through which your movement of the cursor over a s[...]

The Button Bar The Button Bar is displayed in a non-scrolling panel across the top of the screen. It provides access to additional online features and capabilities. To view a feature or access a capability, click the associated button. Note that in the case of features displayed in pop-up windows (for example, the Glossary), you must close the wind[...]

Programming Conventions The procedures for programming the MERLIN Messaging System in this Online Guide use several conventions to indicate what the steps involve. The conventions are described in the following table: Typeface Sample Meaning To select this option, press this imprinted button on the console GrpCalling To select this menu option, pre[...]

Contents Installation Configuration and Programming Getting Started System Overview Introduction Services and Features System Configuration Port Assignments System LEDs System Capacities System Components Environmental Requirements Installer/ Programmer Responsibilities Company Personnel Responsibilities Security Features Installation Programming O[...]

PCMCIA Slots The left-most PCMCIA slot houses the 2-Port, 4-Port, 6-Port, 8-Port, 10-Port, or 12-Port PC Card required for operation of the MERLIN Messaging System. NOTE: Only the left-most of the two PCMCIA slots can be used. The right-most slot is reserved for future use. The 2-Port, 4-Port, 6-Port, 8-Port, 10-Port, or 12-Port PC Card contains: ?[...]

● Media for performing system backup. Introduction MERLIN Messaging System Release 2 is an embedded voice messaging system housed in a module (circuit pack) that plugs into the switch's carrier. Release 2 is available in a 2-, 4-, 6-, 8-, 10-, or 12-Port configuration. Release 1 and 1.1 is available in a 2-, 4-, or 6-Port configuration. For [...]

Allows mailbox owners to: Record and send messages. ● Forward and reply to messages. ● Listen to messages. ● Record their names or Personal Greetings. ● Activate a Personal Greeting. ● Change their personal operators. ● Change their passwords. ● Set up Outcalling (if permission provided). ● Create Personal Group Lists. ● Change Ca[...]

Answers incoming lines and presents callers with a list of options. Based on callers' resulting input, they may be: Transferred to an extension. ● Played an informational announcement. ● Transferred to a voice mailbox. ● Presented with a submenu containing additional options. ● The Automated Attendant Service can also detect and route [...]

System Configuration There is one common module (circuit pack) for all six MERLIN Messaging System configurations (that is, a 2-port, 4-port, 6-port, 8-port, 10-port, or 12-port configuration). A 2-port, 4-port, 6-port, 8-port, 10-port, or 12-port PC Card, included with each system, contains the following components: Port licensing for the system&a[...]

Port Assignments The communications system assigns logical IDs and extensions to each port on the MERLIN Messaging System module. The first logical ID and extension assigned to the MERLIN Messaging System module is assigned to Port 1, the second to Port 2, etc. The communications system assigns 12 logical IDs and extensions to the MERLIN Messaging [...]

System LEDs The MERLIN Messaging System module faceplate contains: One system status LED ● One LED for each of the voice ports ● The color(s) and status (that is, on, off or blinking) of the LEDs provide information regarding the operation of the MERLIN Messaging System module. The following table provides a description of the port-level and sy[...]

System Capacities The following table provides a summary of MERLIN Messaging System capacities. | System Parameters | Extensions | Automated Attendants | System Security | System Group Lists | User Options | Feature Capacity Factory Settings System Administration Prompt Language U.S. English, Latin American Spanish, Canadian French, Brazilian Portu[...]

Fax Extensions ● 4 (One for each Automated Attendant; Fax Extensions can be shared by multiple Automated Attendants) ● None ● General Mailbox ● 4 (one for each Automated Attendant) ● 9991, 9992, 9993, 9994 ● Automated Attendants Number of Automated Attendants ● 4 maximum ● 4 ● Modes of Operation ● 2 (Day mode and Night mode) ●[...]

Personal Operator ● 1 per user ● Call Answer Service Operator ● Call Answer Mode ● Record mode or answer-only mode ● Record mode ● System Capacities (Installation) http://www.sostc.com/lucent/installation/overview/mmgensyscap1.htm (3 of 3) [2/2/2000 2:32:11 PM][...]

System Components The MERLIN Messaging System module resides in a slot in the communications system carrier. One common module supports a 2-port, 4-port, 6-port, 8-port, 10-port, or 12-port configuration. (In Release 1 or 1.1, the module supports a 2-port, 4-port, or 6-port configuration.) Component Description Module LEDs ● RS-232 Serial Port ?[...]

Environmental Requirements For proper operations, the MERLIN Messaging System installation site must meet the environmental requirements described in the table below. Condition Requirement Relative Humidity 15% - 90% non-condensing Temperature Range 32° F to 122° F (0° C to 50° C) Air Quality Dust-free area (preferably in an office environment)[...]

Installer and Programmer Responsibilities The individual installing and programming the MERLIN Messaging System is responsible for the following tasks: Installing the MERLIN Messaging System module. ● Programming the MERLIN Messaging System module to provide the services specified by the customer. ● Programming the communications system to supp[...]

Company Personnel Responsibilities Before the MERLIN Messaging System is programmed, company personnel should be designated to serve in the following support roles: System Manager Call Answer Service Operator General Mailbox Owner(s) Company Personnel Responsibilities (Installation) http://www.sostc.com/lucent/installation/overview/mmgenres2.htm [2[...]

System Manager Responsibilities The System Manager is responsible for performing the following routine maintenance tasks: Maintaining Voice Mailboxes , for example: Adding and deleting voice mailboxes. ❍ Resetting (initializing) voice mailbox passwords when forgotten. ❍ Changing user's mailbox language. ❍ ● Maintaining Transfer-Only, A[...]

Call Answer Service (CAS) Operator Responsibilities The Call Answer Service Operator answers calls when: In Automated Attendant Service , when the Dial 0/Timeout Action is set to CAS Operator and: Caller presses . ❍ Caller makes no selection. ❍ Caller presses while using the directory to transfer. ❍ Caller presses , then to transfer. ❍ ● [...]

General Mailbox Owner Responsibilities A person designated as a General Mailbox Owner is responsible for forwarding messages left in the General Mailbox to the intended user's mailbox. Calls are directed to the General Mailbox when the Automated Attendant’s Dial 0/Timeout Action has been set to "Record a Message in the General Mailbox&q[...]

Security Features The MERLIN Messaging System includes security features to help protect your system from toll fraud abuse. These features include: A Transfer Restriction capability that allows the System Manager to restrict call transfer destinations only to those extensions administered by the System Manager. ● A Minimum Password Length setting[...]

Contents Installation Configuration and Programming Getting Started System Overview Installation Introduction Preparing for Installation Communications System Hardware Requirements Installing the MERLIN Messaging System module Programming Overview Preparing the Communications System Programming the MERLIN Messaging System Programming the Communicat[...]

Introduction This section describes the procedure for installing the MERLIN Messaging System module. Be sure to review Preparing for Installation and Communication System Hardware Requirements before you begin the MERLIN Messaging System installation process. Introduction (Installation) http://www.sostc.com/lucent/installation/installation/mmipcins[...]

Preparing for Installation Before you begin the installation process: Collect the applicable communications System Planning Forms from the System Manager. ● Confirm that MERLIN Messaging System Planning Forms 1 through 6 have been completed. ● Verify that the installation site meets the applicable environmental requirements . ● Preparing for [...]

Communications System Hardware Requirements The following communications system equipment is required to install Release 1.1 or Release 2 of the MERLIN Messaging System: A properly functioning MERLIN LEGEND Communications System, Release 7.0 with a 391A3 or newer power supply module installed in the same carrier as the MERLIN Messaging System modul[...]

For MERLIN LEGEND System Maintenance, System Inventory and System Setup reports, the MERLIN Messaging System module is reported as an 008OPT Module. For the same reports on an MERLIN MAGIX system, the MERLIN Messaging System is reported as Msg. For module replacement and unit load requirements, refer to System Planning for the communications system[...]

Installing the MERLIN Messaging System Module You must install the MERLIN Messaging System module in the first available slot following the installation of other modules in the communications system carrier. ● The information in this section is intended for qualified technicians only. ● To prevent damage to the MERLIN Messaging System, you must[...]

Contents Installation Configuration and Programming Getting Started System Overview Installation Programming Overview Communications System MERLIN Messaging System Preparing the Communications System Programming the MERLIN Messaging System Programming the Communications System Prog Over Contents http://www.sostc.com/lucent/installation/programming_[...]

Communications System To program the communications system, you can use either: A system programming console or ● A PC running WinSPM ● Communications System http://www.sostc.com/lucent/installation/programming_overview/Communications_System.htm [2/2/2000 2:32:19 PM][...]

MERLIN Messaging System To perform both administrative and user MERLIN Messaging System programming, you use a Touch-Tone telephone. In release 2 or later, administrative programming can also be performed locally from a PC or laptop running the MERLIN Messaging Release 2 System Administration software. This Online Guide describes how to administer [...]

Contents Installation Configuration and Programming Getting Started System Overview Installation Programming Overview Preparing the Communications System Introduction Programming the MERLIN Messaging System Programming the Communications System Prog Comm Contents http://www.sostc.com/lucent/installation/programming_communication/contents.htm [2/2/2[...]

Introduction These procedures are performed on the communications system. You must complete them after the MERLIN Messaging System module has been installed, but before you program the MERLIN Messaging System. Perform the following procedures to prepare the communications system prior to programming the MERLIN Messaging System: Assign lines to the [...]

Assigning Lines to the Voice Port(s) Used for Outcalling If the communications system is operating in Key Mode and Outcalling is used, you must assign one or more outside lines to the MERLIN Messaging System ports used for Outcalling. You must also set the lines to No Ring, as described in the next procedure, to ensure proper operation. These proce[...]

Creating a Calling Group and Assigning Group Members You must create a MERLIN Messaging System Calling Group and assign the group members (MERLIN Messaging System ports). To create a Calling Group and assign group members: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Se[...]

18 Return to the System Programming menu Exit/Back Exit/Back Exit/Back Procedures Enabling Rotary Signaling Assigning Lines to the Voice Ports Used for Outcalling in Key Mode Setting the Outcalling Lines to No Ring Creating a MERLIN Messaging System Calling Group http://www.sostc.com/lucent/installation/programming_communication/mmipcpmp4.htm (2 of[...]

Enabling Rotary Signaling In order for the MERLIN Messaging System to be able to transfer calls, turn the Message-Waiting Lights On and Off, and perform Outcalling, all MERLIN Messaging System voice ports must be programmed as rotary enabled. To enable rotary signaling: Step Programming task Console Input/Selection PC Input/Selection 1 Enter Progra[...]

Setting the Outcalling Lines to No Ring If the communications system is operating in Key Mode and Outcalling is used, the outside line(s) assigned to the MERLIN Messaging System voice port(s) that are used for Outcalling must be set to No Ring. This procedure is not necessary if the communications system is operating in the Hybrid/PBX mode. For MER[...]

Enter 9 Return to the System Programming menu Sys Program Exit/Back Exit/Back Procedures Enabling Rotary Signaling Assigning Lines to the Voice Ports Used for Outcalling in Key Mode Creating a Calling Group and Assigning Group Members Setting the Outcalling Lines to No Ring http://www.sostc.com/lucent/installation/programming_communication/mmipcpmp[...]

Contents Installation Configuration and Programming Getting Started System Overview Installation Programming Overview Preparing the Communications System Programming the MERLIN Messaging System Introduction Global Commands and Rules Initially Logging into System Administration Selecting the System Administration Prompt Language Programming System P[...]

Introduction The information in this section should be used by the individual responsible for programming the MERLIN Messaging System. All tasks described here must be performed after : The MERLIN Messaging System module has been installed (see Installing the MERLIN Messaging System Module ). ● The communications system has been prepared to accep[...]

Global Commands and Rules The Touch Tones and rules indicated in the table below are valid for all programming menus and/or system service, unless specifically overridden. You can display the Global Commands and Rules table at any time by clicking Global Commands on the button bar. Input: Result: Transfer to Operator (From Call Answer Service and A[...]

Initially Logging into System Administration All MERLIN Messaging System programming procedures are performed via the System Administration extension. The first time you log in to MERLIN Messaging System Administration, you are prompted to change your password. This section describes the procedure for accessing MERLIN Messaging System Administratio[...]

Selecting the System Administration Prompt Language The System Administration Prompt Language is the language you hear when you program the system. You can administer the System Administration Prompt Language for any of the languages supported by MERLIN Messaging System, regardless of the mode or languages identified as the System Language . Note: [...]

Programming System Parameters This section describes the procedures for setting the System Date and Time and for programming MERLIN Messaging System parameters. Note that some parameters have pre-programmed factory settings . You do not have to re-program these parameters if they are appropriate for your system. Refer to a completed copy of System [...]

Programming System Language Mode and System Language The System Language is the language callers hear. It can be set to one of four languages: U.S. English, Latin American Spanish, Canadian French, or Portuguese Spanish (Release 2 or later). The System Language Mode can be set to Monolingual or Bilingual. When the System Language Mode is set to Mon[...]

Step Programming Task Touch-Tone Imput 1 Log in to System Administration , if needed 2 Select System Parameters 3 Select System Language Mode 4 Select System Language 5 For Monolingual For Bilingual Procedures Programming System Date and Time Programming Call Answer Service Operator Extension Programming General Mailbox Owner(s) Programming Maximum[...]

For Monolingual Mode Step Programming Task Touch-Tone Input 6 Select option: Listen to language Accept language setting (Monolingual procedure is complete) ● Modify language Choose one of the following: U.S. English ● Latin American Spanish ● Canadian French ● Brazilian Portuguese (Release 2 or later) confirm ❍ cancel ❍ ● or (Select o[...]

For Bilingual Mode Step Programming Task Touch-Tone Input 6 Choose one of the following: Primary Language ● Secondary Language ● If finished ● or or 7 Choose one of the following: Listen to language Accept Language setting ● Modify language Choose one of the following: U.S. English ● Latin American Spanish ● Canadian French ● Brazilia[...]

Programming System Date and Time You must set the system date and time. These parameters cannot be set independently of each other; both date and time must be set. To program the System Date and Time: Step Programming Task Touch-Tone Input 1 Log in to System Administration, if needed 2 Select System Parameters 3 Select System Date and Time 4 Choose[...]

Programming Call Answer Service Operator Extension The Call Answer Service (CAS) Operator extension is the extension to which calls will be transferred in a number of situations. Click here for a list of CAS Operator transfer criteria. Note: The factory setting for the Call Answer Service Operator is 768. It is recommended that you do not change th[...]

Programming General Mailbox Owner(s) The MERLIN Messaging System provides four General Mailboxes — one for each Automated Attendant. The General Mailbox Owner is the extension whose Message-Waiting Light is turned on whenever a message is placed in the General Mailbox. The factory setting for the General Mailbox Owner is Extension 10. You can pro[...]

Programming Maximum Extension Length Maximum Extension Length refers to the maximum number of digits (two, three or four) in the dial plan . The factory setting is two digits. The MERLIN Messaging System transfers calls: When the number of digits entered by the caller equals the Maximum Extension Length. ● After the caller presses digits and , in[...]

Programming Extensions You must assign a specific extension type to each extension in the MERLIN Messaging System to assure the enforcement of transfer restrictions and to designate transfer destinations (that is, to a mailbox, Automated Attendant, fax or system extension). There are four possible extension types: ● Mailbox ● Transfer-Only ● [...]

Assigning a Mailbox Extension You can assign up to 200 user mailboxes. When you program a Mailbox extension, you are prompted to: Identify the phone status . ● Administer a Directory Listing and/or Recorded Name. ● Indicate the Maximum Message Length and Mailbox Size. ● Turn Outcalling on or off. ● Program the Mailbox Language . ● Refer t[...]

Confirm ❍ Cancel ❍ If finished administering this extension ● Note: You can also: Reinitialize the Password ● Reinitialize the Mailbox ● Change the phone status ● These procedures are covered in Path 3, Ongoing Maintenance and Administration, "Managing the MERLIN Messaging System." Procedures Assigning a Transfer-Only Extensio[...]

To program Directory Listing or Recorded Name (optional procedure): Step Programming Task Touch-Tone Input Optional Steps 7 Select Record Name, then choose one of the following: Listen to name If finished ❍ ● Record name, then after recording, press and choose one of the following: Approve Name ❍ Play back recorded name ❍ Re-record name ❍[...]

To program Message Length and Mailbox Size (optional procedure): Step Programming Task Touch-Tone Input Optional Steps 9 Change Message Length and Mailbox Size Choose one of the following: Enter Maximum Message Length ● Skip Maximum Message Length ● If finished ● Choose one of the following: Enter Mailbox Size, then Approve ❍ Re-enter ❍ ?[...]

To program Outcalling (optional procedure): Step Programming Task Touch-Tone Input Optional Steps 10 For Outcalling, choose one of the following: Turn Outcalling On ● Turn Outcalling Off ● or Back http://www.sostc.com/lucent/installation/prog_merlin_mess/mmipcpmmpe3.htm [2/2/2000 2:32:40 PM][...]

To program Mailbox Language (optional procedure): Step Programming Task Touch-Tone Input Optional Steps 11 For Mailbox Language, choose one of the following: Listen to current Mailbox Language If finished ❍ ● Modify Mailbox Language and choose one of the following: U.S. English ❍ Latin American Spanish ❍ Canadian French ❍ Brazilian Portug[...]

Assigning a Transfer-Only Extension You can assign up to 400 Transfer-Only extensions. Transfer-Only extensions do not require a mailbox ( view example ). When you assign a Transfer-Only extension, you are prompted to administer a Directory Listing and/or Recorded Name . Refer to MERLIN Messaging System Planning Form 2 – Extension Administration [...]

To program Directory Listing or Recorded Name (optional procedure): Step Programming Task Touch-Tone Input Optional Steps 6 Select Record Name, then choose one of the following: Listen to name If finished ❍ ● Record name; then after recording, press and choose one of the following: Approve name ❍ Play back recorded name ❍ Re-record name ❍[...]

Assigning Automated Attendant Extensions You can assign up to 10 Automated Attendant extensions. An Automated Attendant extension is one that sends the caller to one of the four Automated Attendants. You can also assign a new Delayed Call Handling Calling Group Extension as an Automated Attendant extension with no-telephone associated. You can also[...]

To program Directory Listing or Recorded Name (optional procedure): Step Programming Task Touch-Tone Input Optional Steps 8 Select Record Name, then choose one of the following: Listen to name If finished ❍ ● Record name; then after recording, press and choose one of the following: Approve Name ❍ Play back recorded name ❍ Re-record name ❍[...]

Assigning a Fax Extension You can assign up to four Fax extensions, one for each Automated Attendant. If an Automated Attendant has been assigned a fax extension, when an incoming fax call is detected by the Automated Attendant, it routes the call to the fax machine. You can administer a Directory Listing or Recorded Name for a Fax extension. Refer[...]

To program Directory Listing or Recorded Name (optional procedure): Step Programming Task Touch-Tone Input Optional Steps 6 Select Record Name Choose one of the following: Listen to name If finished ❍ ● Record name; then after recording, press and choose one of the following: Approve Name ❍ Play back recorded name ❍ Re-record name ❍ Delet[...]

Programming the Automated Attendant(s) The MERLIN Messaging Automated System Attendant Service (AAS) answers calls and presents callers with a list of options from which to choose, the options are presented via menus and submenus. This section of the Online Guide provides instructions for performing the programming tasks required to enable this fun[...]

Programming the Day and Night Main menus The Automated Attendant Day Main menu is heard by individuals calling into the MERLIN Messaging System during business hours. The Night Main menu is heard when the business is closed. Typically, from a Day or Night Main menu, callers are given the opportunity to: Transfer to an extension, calling group or ma[...]

Programming Line Assignments Assigning a Fax Extension to an Automated Attendant Programming the Day and Night Main menus http://www.sostc.com/lucent/installation/prog_merlin_mess/mmipcpmm16.htm (2 of 2) [2/2/2000 2:32:46 PM][...]

To listen to the Main menu prompts: Step Programming Task Touch-Tone Input 6 Choose one of the following: Listen to the menu prompt If system is Bilingual: Listen to Primary Language prompt ❍ Listen to Secondary Language prompt ❍ If finished ❍ ● Listen to menu definition ● If finished ● Back (mmipcpmm16a) http://www.sostc.com/lucent/ins[...]

To modify the Main menu Step Programming Task Touch-Tone Input 7 Choose one of the following: Enter Selector Code, then choose one of the following: Modify Selector Code, then choose one of the following Selector Code Actions: Selector Code transfer ■ Play submenu ■ Play announcement ■ Direct extension transfer ■ Mailbox transfer ■ Delete[...]

To record a new Main menu prompt Step Programming Task Touch-Tone Input 8 Choose one of the following: Bilingual mode (Go to Step 9) ● Monolingual mode Record a new prompt Approve prompt ■ Listen to prompt ■ Re-record prompt ■ Delete recording ■ ❍ ● Use existing menu prompt and save menu definition changes. For Monolingual mode, proce[...]

To record a new Main menu prompt (Bilingual mode): Step Programming Task Touch-Tone Input 9 Choose one of the following: Primary Language or ● Secondary Language or ● Use existing menu prompt and save menu definition changes ● 10 Choose one of the following: Record a new prompt Approve prompt ❍ Listen to prompt ❍ Re-record prompt ❍ Dele[...]

Creating Submenus The Automated Attendant Day and Night Main menus provide callers with nine options (or choices). If you need to provide more than nine options, you must create a submenu from which a caller can select additional options. The MERLIN Messaging System allows up to 99 submenus shared among all Automated Attendants. A submenu: Can be a[...]

To create a submenu: Step Programming Task Touch-Tone Input 7 Choose one of the following: Listen to submenu ● Modify submenu ● Delete a submenu, then choose one of the following: Confirm deletion ❍ Cancel deletion ❍ ● If finished ● (mmipcpmm18a) http://www.sostc.com/lucent/installation/prog_merlin_mess/mmipcpmm18a.htm [2/2/2000 2:32:49[...]

To listen to a submenu: Step Programming Task Touch-Tone Input 8 Choose one of the following: If the system is in Monolingual mode, listen to submenu prompt: ● If system is in Bilingual mode: Listen to submenu prompt in Primary Language ❍ Listen to submenu prompt in Secondary Language ❍ ● Listen to submenu definition ● If finished ● Bac[...]

To modify a submenu: Step Programming Task Touch-Tone Input 9 Choose one of the following: Enter Selector Code, then choose one of the following: Modify Selector Code, then choose one of the following Selector Code Actions: Selector Code transfer ■ Play submenu ■ Play announcement ■ Direct extension transfer ■ Mailbox transfer ■ Delete Se[...]

To record a submenu prompt: Step Programming Task Touch-Tone Input 10 Choose one of the following: Bilingual mode (go to Step 11) ● Monolingual mode, choose one of the following: Record a new prompt, choose one of the following: Approve prompt ■ Listen to prompt ■ Re-record prompt ■ Delete recording ■ ❍ Use the existing submenu prompt a[...]

To record a submenu prompt (Bilingual mode): Step Programming Task Touch-Tone Input 11 Choose one of the following: Primary Language ● Secondary Language ● Save menu definition and submenu prompt ● 12 Record a submenu prompt: Approve prompt ● Listen to prompt ● Re-record prompt ● Delete recording ● [record prompt] 13 Repeat record pro[...]

Creating Announcements Announcements are recorded messages that callers hear when they make specific selections from the MERLIN Messaging System menus and/or submenus. The MERLIN Messaging System allows up to 99 announcements shared among all Automated Attendants. ● The same announcement can be used for any or all menus or submenus and for all Au[...]

To create an announcement: Step Programming Task Touch-Tone Input 7 Choose one of the following: Listen to announcement ● Modify announcement ● Delete announcement Confirm deletion ❍ Cancel deletion ❍ ● If finished. ● , if Bilingual Back (mmipcpmm19a) http://www.sostc.com/lucent/installation/prog_merlin_mess/mmipcpmm19a1.htm [2/2/2000 2[...]

To listen to an announcement (Bilingual mode): Step Programming Task Touch-Tone Input 8 Choose one of the following: If the system is in Monolingual mode, listen to submenu prompt: ● If system is in Bilingual mode: Listen to submenu prompt in Primary Language ❍ Listen to submenu prompt in Secondary Language ❍ ● Listen to submenu definition [...]

To modify an announcement: Step Programming Task Touch-Tone Input 9 If system is in Bilingual mode, go to Step 10 . If system is in Monolingual mode, choose one of the following: Record new announcement; then after recording, press and choose one of the following: Approve ❍ Listen to announcement ❍ Re-record announcement ❍ Delete new recordin[...]

To record an announcement (Bilingual mode): Step Programming Task Touch-Tone Input 10 Choose one of the following: Record Primary Language ● Record Secondary Language ● Use existing announcement recording ● 11 Record the announcement then choose one of the following: Approve announcement ● Listen to announcement ● Re-record announcement ?[...]

Programming the Schedule Options The Schedule Options define the Day and Night Service operation of the Automated Attendant(s). When you program the Schedule Options, you can: Administer the Schedule Controller . ● Administer the Weekly Business Schedule . ● Note: Programming the Schedule Options also allows you to administer the Temporary Sche[...]

To Administer a Weekly Business Schedule: Step Programming Task Touch-Tone Input 6 Choose one of the following: Enter day to be administered as follows: Sunday ❍ Monday ❍ Tuesday ❍ Wednesday ❍ Thursday ❍ Friday ❍ Saturday ❍ All days ❍ ● If finished. ● 7 Choose one of the following: Open ● Closed ● Return to Step 6 to adminis[...]

Administering Weekly Business Schedule: Step Programming Task Touch-Tone Input 8 Enter opening time where: hh = hour [00–23] mm = minute [00–59] [hhmm] 9 Enter closing time where: hh = hour [00–23] mm = minute [00–59] [hhmm] 10 Choose one of the following: Approve and save. Return to Step 6 to administer another day. ● Re-enter. Return to[...]

Programming Line Assignments This procedure only applies to systems that use more than one Automated Attendant. Skip this procedure if your system uses a single Automated Attendant. Note: Refer to MERLIN Messaging System Planning Form 4 – Line Assignments for the site-specific information you need to complete the following programming task. ● I[...]

Assigning a Fax Extension to an Automated Attendant When an Automated Attendant detects a fax call, it transfers the call to a specific Fax or Fax Calling Group Extension. In order for this to occur, you must assign a Fax Machine Extension . Next you must use this procedure to assign a Fax extension to one or more Automated Attendants. Note: Refer [...]

Setting System Security Parameters The MERLIN Messaging System provides the following features to help protect your system against toll fraud: Transfer Restrictions – When this feature is activated, *8 transfers, Automated Attendant direct extension transfers are restricted to extensions that are included in the MERLIN Messaging System extension [...]

Setting Transfer Restrictions The factory setting for Transfer Restrictions is On. When Transfer Restrictions are set to On, transfers ( transfers, Automated Attendant Direct extension transfers and Personal Operator transfers) are restricted to extensions that are contained in the extension list (Automated Attendant extensions, Mailbox extensions,[...]

Setting Minimum Password Length The Minimum Password Length is the minimum number of digits that a user can specify when setting a password for his/her mailbox. The Minimum Password Length also applies to the System Administration password. The range is 0 – 15 digits. The shorter the Minimum Password Length, the more vulnerable the system is to a[...]

Programming System Group Lists (Release 2 or later) You can program up to ten System Group Lists that allow users to address a message to a group of mailboxes. Up to 50 Mailbox Extensions can be included in each System Group List. A Mailbox Extension can be in more than one System Group List. To Program System Group Lists: Step Programming Task Tou[...]

Acceptance Tests Performing Acceptance Testing After you finish programming the MERLIN Messaging System, perform the following acceptance tests to verify proper operation of each service as applicable. If you have any difficulty with any of the acceptance tests, contact your Lucent Technologies representative or authorized dealer. Procedures Remote[...]

Verifying the Remote Maintenance Device (RMD) This procedure should be performed only by qualified technicians. To verify the RMD: Step Procedure 1 Dial extension of RMD (The 12th extension on the MERLIN Messaging System module) 2 Verify that RMD answers call and provides a high-pitch tone 3 If the RMD does not answer, verify whether the RMD is wor[...]

Voice Mail Service The following tests should be performed if the system provides Voice Mail Service. Note: If the MERLIN Messaging System has been set up for Bilingual operation, test the Voice Mail Greeting in the primary and the secondary system languages when you verify operation in the procedures below. Verifying MERLIN Messaging System Ports [...]

Automated Attendant Service If the Automated Attendant Service is used, perform the following applicable tests. Procedures Remote Maintenance Device (RMD) Voice Mail Service Automated Attendant Service: - Verifying Immediate Call Handling - Verifying Delayed Call Handling - Verifying Day Main menu - Verifying Night Main menu - Verifying Night Servi[...]

Verifying Immediate Call Handling If your system is set up for Immediate Call Handling: Step Procedure 1 Call in on a line answered by Automated Attendant Service. Automated Attendant Service should answer after approximately one ring 2 If Multiple Automated Attendants are programmed, verify that the correct Automated Attendant answers 3 Verify tha[...]

Verifying Delayed Call Handling If your system is set up for Delayed Call Handling: Step Procedure 1 Call in on a line assigned to Automated Attendant Service. (Ask the primary call handler not to answer the call) 2 If Multiple Automated Attendants are programmed, verify that the correct Automated Attendant answers 3 Verify that the correct prompt [...]

Verifying Day Main menu To verify correct functioning of each Day Main menu: Step Procedure 1 Ensure that Day Service is active for the Automated Attendant 2 Call in on a line programmed for Automated Attendant Service 3 Choose a Selector Code offered on the Main menu 4 Verify that correct action (transfer to appropriate extension, transfer to a ma[...]

Verifying Night Main menu If the Schedule Controller is programmed to follow only the Weekly Business Schedule: Step Procedure 1 Ensure that Night Service is active for the Automated Attendant 2 Call in on a line programmed for Automated Attendant Service 3 Choose a Selector Code offered on the Main menu 4 Verify that the correct action (transfer t[...]

Verifying Night Service Programming Use this procedure if the Schedule Controller is set to follow the Switch mode or to follow both the Switch mode and the Weekly Business Schedule mode. (If the Schedule Controller is set to follow the Weekly Business Schedule mode, skip this procedure.) To verify the Night Main menu: Step Procedure 1 Perform the [...]

Verifying Fax Machines If a MERLIN Messaging System Automated Attendendant has a Fax extension programmed to receive faxes: Step Procedure 1 Send a fax to one of the incoming lines assigned to Automated Attendant Service 2 Verify that the fax is received by the proper fax machine 3 If a fax Message-Waiting indicator has been programmed for that fax[...]

Call Answer Service If the Call Answer Service is used, perform the following applicable tests. Procedures Remote Maintenance Device (RMD) Voice Mail Service Automated Attendant Service - Verifying Immediate Call Handling - Verifying Delayed Call Handling - Verifying Day Main menu - Verifying Night Main menu - Verifying Night Service Programming - [...]

Verifying Extension Coverage To verify that coverage for each extension works correctly: Step Procedure 1 Call an extension that is a sender in a Coverage Group covered by a MERLIN Messaging System Calling Group 2 Do not answer the call 3 Verify that the MERLIN Messaging System answers and plays the mailbox’s greeting 5 Bilingual operation only: [...]

Verifying Line Coverage To verify that coverage for external calls works correctly: Step Procedure 1 Place an outside call to a line that should receive MERLIN Messaging System Call Answer Service 2 Do not answer the call 3 For lines without a principal user, the call should receive the coverage of extension with lowest logical ID in Coverage Group[...]

Troubleshooting Overview This section provides procedures for solving the most common problems that you may encounter with the system. You may be able to resolve a problem quickly and easily by following the appropriate steps. If you are unable to resolve a problem, call the Lucent Technologies Technical Support Organization (TSO) Helpline at 1 800[...]

Problems and Corrective Actions Problems Touch Tones were entered but not detected by the MERLIN Messaging System. A call transferred by the system appears on both the ICOM button (Key mode) or SA button (Hybrid/PBX mode) and a telephone's line button. System terminates recording of name, greeting or message before user finishes. Caller hears [...]

Touch Tones were entered but not detected by the MERLIN Messaging System. Possible Cause Corrective Action The line is too noisy. The system may not be able to interpret Touch Tones while a prompt plays because of the noise. Wait until the prompt finishes before entering the Touch Tones. ● If you are using a speakerphone, turn off the microphone.[...]

A call transferred by the system appears on both the ICOM button (Key mode) or SA button (Hybrid/PBX mode) and a telephone's line button. Possible Cause Corrective Action When the system transfers a call to a telephone that has a line appearance for the line the call is on, the call will ring at the ICOM button but will also flash on the line [...]

System terminates recording of name, greeting or message before user finishes. Possible Cause Corrective Action Recording may have reached the time limit set for it. Speaker's voice sounded like a Touch-Tone digit. Be sure the recording does not exceed the time limit, then re-record it. Re-record the message. http://www.sostc.com/lucent/instal[...]

Caller hears ringing, but the system does not answer. Possible Cause Corrective Action This is normal when all the system ports are busy. None. Add ports if this happens frequently. One or more MERLIN Messaging System ports may be locked or defective. To verify whether the voice ports on the MERLIN Messaging System module are operating properly: Lo[...]

Caller hears elongated ringing and the system does not answer. Possible Cause Corrective Action MERLIN Messaging System ports have been busied out by the communications system. Restore the slot containing the MERLIN Messaging System via SPM or the communications system administration terminal set. If this has no effect, call the Lucent Technologies[...]

The system does not answer immediately. Possible Cause Corrective Action The ICOM buttons (Key mode) or SA buttons (Hybrid/PBX mode) on the MERLIN ports (extensions) connected to the MERLIN MAGIX Integrated System may have been set to No Ring or Delayed Ring. Use MERLIN MAGIX Integrated System programming to check the settings. They should be progr[...]

A busy signal is received when calling into voice mail. Possible Cause Corrective Action All ports are in use or maintenance is being performed on the MERLIN Messaging System module. Try again later. If the condition persists, call the Lucent Technologies Technical Service Organization (TSO) or authorized dealer. http://www.sostc.com/lucent/install[...]

Messages cannot be left in a user's voice mailbox. Possible Cause Corrective Action Voice mailbox is full or system is full. Delete unneeded messages from the mailbox. Note: Mailbox sizes range from 5 to 180 minutes or 120 messages. The system capacity is 100 hours of storage. If users frequently hear the "Mailbox 80% Full" or "[...]

The first part of the greeting gets cut off. Possible Cause Corrective Action You may have begun recording the greeting too early. Re-record the greeting, speaking after the beep ends. http://www.sostc.com/lucent/installation/prog_merlin_mess/prob9.htm [2/2/2000 2:33:15 PM][...]

Calls are not being transferred. Possible Cause Corrective Action Rotary Enable has not been administered for the MERLIN Messaging System extensions. Make sure all MERLIN Messaging System extensions have been programmed as Rotary Enabled. See "Enabling Rotary Signaling" in Path 2. http://www.sostc.com/lucent/installation/prog_merlin_mess/[...]

Calls are not being transferred properly. Possible Cause Corrective Action Automated Attendant Service may not be administered properly. Make sure the menu prompt matches the programmed Selector Codes. ● If the problem involves the Call Answer Service Operator, be sure the proper extension has been designated as the Call Answer Service Operator. [...]

Message-Waiting lights are not turning on and off. Possible Cause Corrective Action The MERLIN Messaging port that lights the Message-Waiting light has not been administered as Rotary Enabled. For Release 2 or later, check the communications system programming for Port 2 on a 2-port system, Port 4 on a 4-port system, Ports 5 and 6 on a 6-port syste[...]

A user is unable to log in to Voice Mail. Possible Cause Corrective Action Password may be incorrect. Check to see that the password is correct. If the user has forgotten the password, log in to the MERLIN Messaging System as the System Administrator and reinitialize the mailbox password. Someone else is already logged in to that mailbox. Only one [...]

Message-Waiting lights are not being turned On/Off in a timely manner. Possible Cause Corrective Action If the problem occurs during times of heavy telephone traffic, there may be an insufficient number of Touch-Tone Receivers (TTRs). Have the Lucent Technologies TSO or your authorized dealer test TTRs and review your system configuration to make s[...]

For Release 1 or 1.1, the port that performs Message-Waiting Light activation/deactivation is Port 2 on a 2-port system, Port 4 on a 4-port system, Ports 5 and 6 on a 6-port system Message-Waiting light remains lit if there are any new messages in the mailbox. Once you listen to all new messages, the Message-Waiting light goes off. Message-Waiting [...]

Calls are not being answered by the correct Automated Attendant. Possible Cause Corrective Action Line may be assigned to the wrong Automated Attendant. Check MERLIN Messaging System line assignments. Make necessary corrections. If configured with a "phantom" station, the phantom station used for Delayed Call Handling may not be the princ[...]

Outcalling is delayed. Possible Cause Corrective Action There is heavy call traffic and Outcalling volume on the MERLIN Messaging System. The same port used for Message-Waiting light activation/deactivation performs Outcalling. This port is also used in Call Handling. If your system performs heavy Outcalling or has heavy call volume, the port may f[...]

Outcalling to a pager is not working. Possible Cause Corrective Action Outcalling number is not properly programmed. Check that the Outcalling number is correct. If not, reprogram the number. Restriction is still assigned to the last port. Check the communications system programming to ensure the last port is Unrestricted. Also check the Facility R[...]

Backing Up the System to the PC Card Following MERLIN Messaging System programming, you can back up programmed configuration data and a subset of the Automated Attendant menu, submenu and announcement prompts onto the PC Card. The backed up information may be used to perform a system restore if the system fails or if data becomes corrupted. If you [...]

Contents Installation Configuration and Programming Getting Started System Overview Installation Programming Overview Preparing the Communications System Programming the MERLIN Messaging System Programming the Communications System Introduction Programming Group-Assigned Features Programming Call Answer Service Programming Call Handling Methods Pro[...]

Introduction This section of the Online Guide describes the communications system programming tasks that must be performed after the MERLIN Messaging System module has been installed and programmed. Before you begin the tasks described in this section, be sure you have completed the tasks described in Preparing the Communications System and Program[...]

Programming Group-Assigned Features You must program the following Group-Assigned features: Transfer Return Time ● VMS Transfer Return Interval ● Procedures Setting the Transfer Return Time Setting the VMS Transfer Return Interval Programming Group-Assigned Features http://www.sostc.com/lucent/installation/programming_the_communication_system/m[...]

Setting the Transfer Return Time The Transfer Return Time is the number of times a transferred call will ring at the transfer destination before it returns to the extension from which it was transferred. If Then All extensions are covered by the MERLIN Messaging System only You must set the Transfer Return Time to a value > the Coverage Delay In[...]

To set the Transfer Return Time: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Options Options 3 Select Transfer Transfer 4 Select Transfer Return Time Return Time 5 Erase current number of rings Drop or Backspace + or 6 Enter number of rings before calls are tran[...]

Setting the VMS Transfer Return Interval The VMS Transfer Return Interval is the number of times a call transferred by the MERLIN Messaging System to extensions (without coverage) will ring before the call is redirected to the Transfer Redirect Extension . If Then All stations are covered by the MERLIN Messaging System You must set the VMS Transfer[...]

To set the VMS Transfer Return Interval: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Auxiliary Equipment AuxEquip 3 Select Voice Messaging System/Automated Attendant VMS/AA 4 Select Transfer Return TransferRtn 5 Erase current number of rings Drop or Backspace 6 [...]

Redirecting Calls Sent to Unassigned Extensions You must designate a Transfer Redirect extension to which the following calls can be transferred: Calls transferred by the MERLIN Messaging System to extensions where there is no answer and no coverage. ● Calls coming in from outside the system to unassigned numbers. ● Refer to the communications [...]

To Redirect Calls to Unassigned Extensions: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Options Options 3 Display next page of menu / 4 Select Unassigned Extension Unassigned 5 Select 1 Transfer Extension type QCC Queue Extension Grp Calling then Enter then 6 If[...]

Programming Call Answer Service Programming the Call Answer Service features enables your communications system to transfer unanswered calls to the MERLIN Messaging System. To do this, you must: Assign Group Coverage to specific extensions. ● Select the MERLIN Messaging System Calling Group as the Group Coverage receiver. ● Any number of extens[...]

Programming Group Coverage Use the following procedure to: Identify the specific extensions designated to receive coverage by the MERLIN Messaging System Call Answer Service. ● Identify the extension of the MERLIN Messaging System Calling Group. ● Note: The above extensions were identified during system planning. To locate the actual extension [...]

To program Group Coverage: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Extensions Extensions 3 Display next page of menu / 4 Select Group Coverage Group Cover F3 5 Enter group number (1-30) [nnn] Enter [nnn] 6 Enter extensions [nnn] Enter [nnn] 7 Repeat Step 6 f[...]

Creating the Group Coverage Ring Delay Redirecting Calls Sent to Unassigned Extensions To program Group Coverage http://www.sostc.com/lucent/installation/programming_the_communication_system/mmipcpcs3a1.htm (2 of 2) [2/2/2000 2:33:28 PM][...]

Creating the Group Coverage Ring Delay The Group Coverage Ring Delay is the number of times a call will ring at an extension without Personal Coverage but covered by a Calling Group, before the call is sent to an assigned Calling Group (Group Coverage Receiver). If any Personal Coverage (Primary or Secondary) is available, the Delay Ring Interval i[...]

To create the Group Coverage Ring Delay: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Extensions Extensions 3 Display third page of menu / / 4 Select Cover Delay Cover Delay 5 Select Group Cover Group Cover 6 Enter sender’s extension [nnnn] Enter [nnnn] 7 Erase[...]

Programming Call Handling Methods The MERLIN Messaging Automated Attendant Service provides four call handling methods that allow external, incoming calls to be answered by either the Automated Attendant or system operator: Immediate Call Handling ● Delayed Call Handling ● Night Only Call Handling ● Fax Call Handling ● Site-specific communi[...]

Immediate Call Handling With Immediate Call Handling, the MERLIN Messaging Automated Attendant Service answers all incoming calls. If Then The system operator has a Direct-Line Console (DLC) Calls ring on the DLC’s line or pool button if the MERLIN Messaging System does not answer the call within the Delay Ring Interval The system operator has a [...]

Set the lines answered by the Automated Attendant to "No Ring" on the MERLIN Messaging System telephone Setting No Ring for Other Extensions ❍ If you want a QCC to provide backup for the Automated Attendant, program the MERLIN Messaging System Calling Group to overflow to the QCC queue. Set the calling overflow thresholds as desired. Pr[...]

Assigning Trunks/Pools to the MERLIN Messaging System Calling Group You must assign the trunks/pools to the MERLIN Messaging System Calling Group to assure that incoming calls are directed to the MERLIN Messaging System. Refer to the communications System Planning Form containing Group Calling information to identify the lines that are affected. Pr[...]

To assign trunks/pools to the MERLIN Messaging System Calling Group: Step Programming Task Programming Console PC 1 Enter programming mode Sys Program Exit/Start [any key] 2 Select Extensions Extensions 3 Display next page of menu / 4 Select Group Calling Grp Calling 5 Select Line/Pool Assignment Line/Pool 6 Enter the extension number of the MERLIN[...]

Assigning Personal Lines With Immediate Call Handling, if you want a DLC or other telephone that is not a QCC to provide backup call handling for the Automated Attendant, you must assign the lines answered by the Automated Attendant as Personal Line buttons. You must also set the Personal Line buttons to Delay Ring to ensure proper operation. To ad[...]

Setting Line/Cover Buttons to Delay Ring Delay Ring is a communications system ringing option that provides a delay before the telephone rings, when a call is received on a cover button or outside line button. The delay is two rings for an outside line, SA and ICOM buttons. You should use this procedure if you want calls not answered by the MERLIN [...]

To set Line/Cover Buttons to Delay Ring: Step Programming Task Programming Console PC 1 Enter programming mode Sys Program Exit/Start [any key] 2 Display next page of menu / 3 Select Centralized Telephone Programming Cntr-Prg 4 Select Program Extension Program Ext 5 Enter extension you want to program [nnn] Enter [nnn] 6 Start Centralized Telephone[...]

Setting No Ring for Other Extensions If a line is assigned to the MERLIN Messaging System Calling Group and it also appears at other telephones, the line should be set to "No Ring" on the non-MERLIN Messaging System telephones. To do this, you must: Refer to the communications System Planning Form containing Group Calling information to i[...]

To Set No Ring for Other Extensions: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Display next page of menu / 3 Select Centralized Telephone Programming Cntr-Prg 4 Select Program Extension Program Ext 5 Enter extension you want to program [nnn] Enter [nnn] 6 Select line[...]

Providing Overflow Coverage (Hybrid/PBX Only) to the QCC Queue for Immediate Call Handling You must use this procedure if the communications system operator has a Queued Call Console (QCC) and the QCC should receive overflow calls from the MERLIN Messaging System. The QCC will receive calls when the number of calls waiting in the MERLIN Messaging S[...]

To program Overflow Coverage (Hybrid/PBX Only) to the QCC Queue for Immediate Call Handling: Step Programming Task Programming Console PC 1 Enter programming mode Sys Program Exit/Start [any key] 2 Select Extensions Extensions 3 Display next page of menu / 4 Select Group Calling Grp Calling 5 Select Group Calling Overflow Coverage Overflow 6 Enter [...]

16 Return to System Programming menu Exit/Back Exit/Back Exit / Back Setting the DLC’s Lines to Delay Ring Setting No Ring for Other Extensions Assigning Trunks/Pools to the MERLIN Messaging System Calling Group To program Overflow Coverage (Hybrid/PBX Only) to the QCC Queue for Immediate Call Handling http://www.sostc.com/lucent/installation/pro[...]

To program a Night Service Coverage Receiver: Step Programming Task Console Input/Selection PC nput/Selection 1 Enter programming mode Sys Program Exit/Start [any key] 2 Select Night Service NightSrvce 3 Select Group Assignment GroupAssign 4 Select Calling Group Calling Grp 5 Enter the Night Service operator extension [nnn] Enter [nnn] 6 Enter the [...]

Delayed Call Handling With Delayed Call Handling, incoming calls ring at the system operator’s telephone. The operator provides assistance and/or transfers the call. When calls are not answered by the system operator, the MERLIN Messaging System answers the call after the Delay Ring interval. The caller receives Automated Attendant Service. Progr[...]

Assigning Outside Lines or Pools to Delayed Call Handling Calling Group When setting up the MERLIN Messaging System for Delayed Call Handling, first select an unused Calling Group extension with no members (phantom Calling Group). Next, use this procedure to program the outside lines or pools assigned to the buttons on the DLC Operator position to [...]

Providing Overflow Coverage to MERLIN Messaging System for the Delayed Call Handling Calling Group Use this procedure to do the following: Specify the MERLIN Messaging System Calling Group as the overflow receiver for the Delayed Call Handling Calling Group. ● Change the factory setting for the Number-Based Overflow from 1 to 99 calls. ● Set th[...]

13 Erase the current time setting Drop + 14 Enter the number of seconds (0-900) [nnn] Enter [nnn] 15 Return to System Programming menu Exit Exit Exit Providing Overflow Coverage to MERLIN Messaging System for the Delayed Call Handling Calling Group http://www.sostc.com/lucent/installation/programming_the_communication_system/provovercov.htm (2 of 2[...]

Night Only Call Handling If Night Only Call Handling is programmed, the communications system directs calls to the MERLIN Messaging System Calling Group extensions. It is usually activated after normal business hours. You must identify the MERLIN Messaging System Calling Group as the Night Service group member for the system operator. Refer to the [...]

Creating the Night Service Exclusion List The Exclusion List contains extensions that are exempt from Night Service password requirements. If Then You want to allow Outcalling after hours Put the extensions assigned to the the MERLIN Messaging System port used for Outcalling on the Exclusion List Note: Refer to your communications System Planning F[...]

To create the Exclusion List: Step To Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit / Start [any key] 2 Select Night Service NightSrvce 3 Select Exclusion List ExcludeList 4 Assign the MERLIN Messaging System port used for Outcalling to the Exclusion List [nnn] Enter [nnn] 5 Return to System Programming menu E[...]

Changing Calling Restriction to Allow Outcalling If Then The Outcalling feature is not used The communications system extensions assigned to MERLIN Messaging System module voice ports should be Outward Restricted. The Outcalling feature is used For Release 2 or later, ports to be unrestricted or toll restricted are: Port 2 only on a 2-port system ?[...]

Changing Calling Restrictions to Allow Outcalling: Step To… Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Extensions Extensions 3 Select Restriction Restriction 4 Enter the extension number of the highest MERLIN Messaging System port [nnn] Enter [nnn] 5 Select Unrestricted or Toll Re[...]

Programming Automatic Route Selection (ARS) Restriction (For Hybrid/PBX mode only) As an additional security step, network dialing for all extensions, including messaging port extensions, should be processed through ARS using dial access code 9. All ports on the communications system that are programmed as VMI ports must be: Assigned an FRL of 0 ?[...]

To program Automatic Route Selection Restriction (ARS): Step To Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Extensions Extensions 3 Display next page of menu / 4 Select Restriction ARS Restrict 5 Enter the extension number of the MERLIN Messaging System port used for Outcalling [nnn][...]

Fax Call Handling Programming Fax Call Handling information requires you to: Identify the extensions associated with fax machines. ● Identify the fax machine for each Automated Attendant, if applicable. ● Identify the extension that will receive the Message-Waiting indication when a fax is received. ● If more than one fax extension is specifi[...]

To administer fax ports: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter programming mode Sys Program Exit/Start [any key] 2 Select Auxiliary Equipment AuxEquip 3 Select Fax Fax 4 Select Extensions Extensions 5 Enter the fax machine extension number [nnn] Enter [nnn] 6 Return to Fax menu Exit/Back 7 Assign an extension to r[...]

Creating a Fax Calling Group To administer fax ports http://www.sostc.com/lucent/installation/programming_the_communication_system/mmipcpcs4e1.htm (2 of 2) [2/2/2000 2:33:49 PM][...]

Creating a Fax Calling Group If more than one fax machine is assigned to an Automated Attendant, you must use this procedure to assign the fax machines to a Calling Group. Refer to the communications System Planning Form containing information about System Numbering: Extension Jacks to determine the fax extension. ● Refer to the communications Sy[...]

To create a Fax Calling Group: Step Programming Task Programming Console PC 1 Enter programming mode Sys Program Exit/Start [any key] 2 Select Extensions Extensions 3 Display next page of menu / 4 Select Group Calling Grp Calling 5 Select Members Members 6 Enter the extension number of the Calling Group [nnn] Enter [nnn] 7 Enter the Group Member (e[...]

Programming MERLIN Messaging System Port Restrictions Unless a system port is used for Outcalling , the port must be restricted from making external calls. The following procedures deal with programming port restrictions. Procedures Changing Calling Restriction to Allow Outcalling Programming Automatic Route Selection (ARS) Restriction Creating the[...]

Programming Touch-Tone Settings This section of the Online Guide describes the procedure for verifying the Touch-Tone Duration and Touch-Tone Interval. Procedures Confirming the Touch-Tone Duration Confirming the Touch-Tone Interval Programming Touch-Tone Settings http://www.sostc.com/lucent/installation/programming_the_communication_system/mmipcpc[...]

Confirming the Touch-Tone Duration The Touch-Tone Duration defines the length of the Touch-Tone signals sent from the communications system to the MERLIN Messaging System. You must verify the Touch-Tone Duration factory setting of 100 milliseconds (ms). Procedure Confirming the Touch-Tone Duration http://www.sostc.com/lucent/installation/programmin[...]

To confirm the Touch-Tone Duration: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Auxiliary Equipment AuxEquip 3 Select VMS/AA VMS/AA 4 Select Touch-Tone Duration TT Duration 5 Choose an option: Verify factory setting of 100 ms. If current setting is incorrect, er[...]

To confirm the Touch-Tone Interval: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Auxiliary Equipment AuxEquip 3 Select VMS/AA VMS/AA 4 Select Touch-Tone Interval TT Interval 5 Choose an option: Verify factory setting of 100 ms. If current setting is incorrect, er[...]

Confirming the Touch-Tone Interval The Touch-Tone Duration defines the time between Touch-Tone signals sent between the communications system and the MERLIN Messaging System. You must verify the Touch-Tone Duration factory setting of 100 milliseconds (ms). Procedure Confirming the Touch-Tone Interval http://www.sostc.com/lucent/installation/program[...]

Programming the Message-Waiting Receiver When a Calling Group has a mailbox, it is useful to designate an extension as a Message-Waiting Receiver for the Calling Group. The Message-Waiting lights on the designated extension whenever a caller leaves a message for the Calling Group. To confirm the Message-Waiting Receiver: Step Programming Task Conso[...]

Programming Labels You may program labels to identify your Calling Group and MERLIN Messaging System ports. This will cause the names you program to appear on display telephones when: The MERLIN Messaging System is dialed. ● A call is received or transferred from the MERLIN Messaging System. ● Refer to the communications System Planning Form co[...]

14 Repeat Steps 10-12 for each applicable MERLIN Messaging System port 15 Return to System Programming menu Exit/Back Exit/Back Exit/Back Programming Labels http://www.sostc.com/lucent/installation/programming_the_communication_system/mmipcpcs8.htm (2 of 2) [2/2/2000 2:33:56 PM][...]

Programming Optional Extension Features Although not required for basic operation of the MERLIN Messaging System, programming the optional communications system features described in this section will make it easier for users to use the MERLIN Messaging System. Procedures Programming an Auto Dial Button Programming Coverage VMS Off Programming Cove[...]

Programming an Auto Dial Button You can program an Auto Dial button to provide one-touch dialing into the MERLIN Messaging System. Auto Dial Button programming can be at the user’s telephone or through Centralized Telephone Programming. The Centralized Telephone Programming procedure is documented below. To program an Auto Dial button: Step Progr[...]

10 Return to the System Programming menu Sys Program Exit/Back Exit/Back Procedures Programming Coverage VMS Off Programming Coverage Inside Programming Direct Voice Mail Programming an Auto Dial Button http://www.sostc.com/lucent/installation/programming_the_communication_system/mmipcpcs9a.htm (2 of 2) [2/2/2000 2:33:57 PM][...]

Programming a Coverage VMS Off Button This feature prevents unanswered external calls from receiving coverage by the MERLIN Messaging System. It can be programmed at the user’s telephone or through Centralized Telephone Programming. The Centralized Telephone Programming procedure is documented below. To program a Coverage VMS Off button: Step Pro[...]

Programming a Coverage VMS Off Button http://www.sostc.com/lucent/installation/programming_the_communication_system/mmipcpcs9d.htm (2 of 2) [2/2/2000 2:33:58 PM][...]

Programming Coverage Inside Button Coverage Inside prevents or allows coverage of inside calls. If Coverage Inside Off is programmed, only outside calls are covered. Coverage Inside On allows both inside and outside calls to receive coverage. This feature can be programmed at the user’s telephone or through Centralized Telephone Programming. The [...]

Procedures Programming Direct Voice Mail Programming a Delete Message Button Programming Coverage VMS Off Programming Coverage Inside Button http://www.sostc.com/lucent/installation/programming_the_communication_system/mmipcpcs9e.htm (2 of 2) [2/2/2000 2:33:59 PM][...]

Programming a Direct Voice Mail Button Direct Voice Mail allows an inside caller to call directly or transfer a call directly to another user’s voice mailbox. It can be programmed at the user’s telephone or through Centralized Telephone Programming. The Centralized Telephone Programming procedure is documented below. To program a Direct Voice M[...]

Programming a Delete Message Button For all multiline telephones except MLX The Delete Message feature turns off a user’s Message-Waiting light and deletes the label that appears on the display. It does not delete voice mail messages. This feature can be programmed at the user’s telephone or through Centralized Telephone Programming. The Centra[...]

9 Return to System Programming menu Sys Program Exit/Back Exit/Back Optional Features: Procedures Programming Coverage Inside Programming Direct Voice Mail Programming an Auto Dial Button Programming Coverage VMS Off Programming a Delete Message Button http://www.sostc.com/lucent/installation/programming_the_communication_system/mmipcpcs9b.htm (2 o[...]

Contents Ongoing Maintenance and Administration Getting Started System Overview Managing the MERLIN Messaging System Terminal-Based Reporting, Maintenance and Administration Upgrading MERLIN Messaging System Port Licensing MERLIN Messaging System User's Guide http://www.sostc.com/lucent/ongoingmaintenance/ongoingmaintenancecontents.htm [2/2/20[...]

Contents Ongoing Maintenance and Administration Getting Started Introduction Customized Paths Navigation Pop-Up Windows Button Bar Programming Conventions System Overview Managing the MERLIN Messaging System Terminal-Based Reporting, Maintenance and Administration Upgrading MERLIN Messaging System Port Licensing MERLIN Messaging System User's [...]

Introduction The MERLIN Messaging System Online Guide contains detailed information about the MERLIN Messaging System . You can use the Online Guide to: Locate general information about MERLIN Messaging System features and services. ● Access step-by-step instructions for programming, managing and using the system. ● View and print MERLIN Messag[...]

Customized "Paths" through Information/Procedures The MERLIN Messaging System Online Guide provides three customized "paths" through the guide’s contents: System Planning and Completion of Forms ● Installation, Initial Programming and System Configuration ● Ongoing Maintenance and Administration ● This content helps you [...]

Navigation You can move from one topic to another in the Online Guide by activating topic-associated hypertext links. This can be done from: A topic listed in the Contents Panel on the left side of the screen ● The Technology Bar at the bottom of the screen ● Within the topic text ● The Contents Panel The Contents Panel is displayed along the[...]

An element that triggers a change on an item (usually a graphic) in a Web page when the mouse passes over it. The change usually signifies that the item is a link to related or additional information. Pop-Up Windows The MERLIN Messaging System Online Guide makes use of pop-up windows and mouseovers (through which your movement of the cursor over a [...]

The Button Bar The Button Bar is displayed in a non-scrolling panel across the top of the screen. It provides access to additional online features and capabilities. To view a feature or access a capability, click the associated button. Note that in the case of features displayed in pop-up windows (for example, the Glossary), you must close the wind[...]

Programming Conventions The procedures for programming the MERLIN Messaging System in this Online Guide use several conventions to indicate what the steps involve. The conventions are described in the following table: Typeface Sample Meaning To select this option, press this imprinted button on the console GrpCalling To select this menu option, pre[...]

Contents Ongoing Maintenance and Administration Getting Started System Overview Introduction Services and Features System Configuration Port Assignments System LEDs System Capacities System Components Environmental Requirements Installer/ Programmer Responsibilities Company Personnel Responsibilities Security Features Managing the MERLIN Messaging [...]

PCMCIA Slots The left-most PCMCIA slot houses the 2-Port, 4-Port, 6-Port, 8-Port, 10-Port, or 12-Port PC Card required for operation of the MERLIN Messaging System. NOTE: Only the left-most of the two PCMCIA slots can be used. The right-most slot is reserved for future use. The 2-Port, 4-Port, 6-Port, 8-Port, 10-Port, or 12-Port PC Card contains: P[...]

Introduction MERLIN Messaging System Release 2 is an embedded voice messaging system housed in a module (circuit pack) that plugs into the switch's carrier. Release 2 is available in a 2-, 4-, 6-, 8-, 10-, or 12-Port configuration. Release 1 and 1.1 is available in a 2-, 4-, or 6-Port configuration. For a description of each module component, [...]

Note: The port-specific LEDs that correspond to voice messaging ports are in ascending order (that is, from the bottom up). Introduction (Maintenance) http://www.sostc.com/lucent/ongoingmaintenance/overview/1_introduction.htm (3 of 3) [2/2/2000 2:34:11 PM][...]

Allows mailbox owners to: Record and send messages. ● Listen to messages. ● Foward and reply to messages. ● Record their names or Personal Greetings ● Activate a Personal Greeting. ● Change their Personal Operators. ● Change their passwords. ● Set up Outcalling (if permission provided). ● Create Personal Group Lists. ● Change Call[...]

Answers incoming lines and presents callers with a list of options. Based on callers' input, they may be: Transferred to an extension. ● Played an informational announcement. ● Transferred to a voice mailbox. ● Presented with a submenu containing additional options. ● The Automated Attendant Service can also detect and route fax calls [...]

System Configuration There is one common module (circuit pack) for all six MERLIN Messaging System configurations (that is, a 2-port, 4-port, 6-port, 8-port, 10-port, or 12-port configuration). A 2-port, 4-port, 6-port, 8-port, 10-port, or 12-port PC Card, included with each system, contains the following components: Port licensing for the system&a[...]

Port Assignments The communications system assigns logical IDs and extensions to each port on the MERLIN Messaging System module. The first logical ID and extension assigned to the MERLIN Messaging System module is assigned to Port 1, the second to Port 2, etc. The communications system assigns 12 logical IDs and extensions to the MERLIN Messaging [...]

System LEDs The MERLIN Messaging System module faceplate contains: One system status LED ● One LED for each of the voice ports ● The color(s) and status (that is, on, off or blinking) of the LEDs provide information regarding the operation of the MERLIN Messaging System module. The table below provides a description of the port-level and system[...]

System Capacities The following table provides a summary of MERLIN Messaging System capacities. | System Parameters | Extensions | Automated Attendants | System Security | User Options | Feature Capacity Factory Settings System Administration Prompt Language U.S. English, Latin American Spanish, Canadian French, Brazilian Portuguese (Release 2 or l[...]

Fax Extensions ● 4 (One for each Automated Attendant; Fax Extensions can be shared by multiple Automated Attendants) ● None ● General Mailbox ● 4 (one for each Automated Attendant) ● 9991, 9992, 9993, 9994 ● Automated Attendants Number of Automated Attendants ● 4 maximum ● 4 ● Modes of Operation ● 2 (Day mode and Night mode) ●[...]

Personal Operator ● 1 per user ● Call Answer Service Operator ● Call Answer Mode ● Record mode or answer-only mode ● Record mode ● System Capacities (Maintenance) http://www.sostc.com/lucent/ongoingmaintenance/overview/mmgensyscap1.htm (3 of 3) [2/2/2000 2:34:15 PM][...]

System Components The MERLIN Messaging System module resides in a slot in the communications system carrier. One common module supports a 2-port, 4-port, 6-port, 8-port, 10-port, or 12-port configuration. (In Release 1 or 1.1, the module supports a 2-port, 4-port, or 6-port configuration.) Component Description Module LEDs ● RS-232 Serial Port ?[...]

Environmental Requirements For proper operations, the MERLIN Messaging installation site must meet the environmental requirements described in the table below. Condition Requirement Relative Humidity 15% - 90% non-condensing Temperature Range 32° F to 122° F (0° C to 50° C) Air Quality Dust-free area (preferably in an office environment) Enviro[...]

Installer and Programmer Responsibilities The individual installing and programming the MERLIN Messaging System is responsible for the following tasks: Installing the MERLIN Messaging System module. ● Programming the MERLIN Messaging System module to provide the services specified by the customer. ● Programming the communications system to supp[...]

Company Personnel Responsibilities Before the MERLIN Messaging System is programmed, company personnel should be designated to serve in the following support roles: System Manager Call Answer Service Operator General Mailbox Owner(s) Company Personnel Responsibilities (Maintenance) http://www.sostc.com/lucent/ongoingmaintenance/overview/mmgenres2.h[...]

System Manager Responsibilities The System Manager is responsible for performing the following routine maintenance tasks: Maintaining Voice Mailboxes , for example: Adding and deleting voice mailboxes. ❍ Resetting (initializing) voice mailbox passwords when forgotten. ❍ Changing user's mailbox language. ❍ ● Maintaining Transfer-Only, A[...]

Call Answer Service (CAS) Operator Responsibilities The Call Answer Service Operator answers calls when: In Automated Attendant Service , the Dial 0/Timeout Action is set to CAS Operator and: Caller presses . ❍ Caller makes no selection. ❍ Caller presses while using the directory to transfer. ❍ Caller presses , then to transfer. ❍ ● In Vo[...]

General Mailbox Owner Responsibilities A person designated as a General Mailbox Owner is responsible for forwarding messages left in the General Mailbox to the intended user's mailbox. Calls are directed to the General Mailbox when the Automated Attendant’s Dial 0/Timeout Action has been set to "Record a Message in the General Mailbox&q[...]

Security Features The MERLIN Messaging System includes security features to help protect your system from toll fraud abuse. These features include: A Transfer Restriction capability that allows the System Manager to restrict call transfer destinations only to those extensions administered by the System Manager. ● A Minimum Password Length setting[...]

Contents Ongoing Maintenance and Administration Getting Started System Overview Managing the MERLIN Messaging System Overview Logging in to System Administration Modifying System Administration Parameters Changing the System Administration Prompt Language Modifying System Parameters Modifying Extension Programming Modifying Automated Attendant Prog[...]

Overview Managing the System The following procedures describe the routine tasks required to manage the MERLIN Messaging System. Use these procedures to modify system programming after the MERLIN Messaging System has been installed and initially administered. Managing the System http://www.sostc.com/lucent/ongoingmaintenance/managingsystem/overview[...]

Logging in to System Administration Use this procedure to log in to System Administration once you have created your password as described in Initially Logging in to System Administration . Logging in to System Administration Step Programming Task Touch-Tone Input 1 Dial extension number of MERLIN Messaging System Calling Group. [nnn] 2 Enter Syste[...]

Changing the System Administration Password It is recommended that you change the System Administration password after you complete the initial administration of the MERLIN Messaging System or after a service technician has accessed your system and you have provided the technician with the password. You can also change the System Administration pas[...]

Changing the System Administration Prompt Language Use this procedure to change the language you hear when you administer the system. To change the System Administration Prompt Language Step Programming Task Touch-Tone Input 1 Dial extension number of MERLIN Messaging System Calling Group [nnn] 2 Enter System Administration extension number 3 Enter[...]

Modifying System Parameters Modifying system parameters involves making system-wide changes to reflect changes in personnel or changes in telephone configuration. The following are the procedures for modifying system-wide parameters: Setting System Language Mode ● Setting System Language ● Setting Date and Time ● Programming the Call Answer S[...]

Programming System Language Mode and System Language The System Language is the language callers hear. It can be set to one of three languages: U.S. English, Latin American Spanish or Canadian French. The System Language Mode can be set to Monolingual or Bilingual. When the System Language Mode is set to Monolingual, callers hear system prompts in [...]

Step Programming Task Touch-Tone Input 1 Log in to System Administration , if needed 2 Select System Parameters 3 Select System Language Mode 4 Select System Language 5 For Monolingual For Bilingual Programming System Language Mode and System Language http://www.sostc.com/lucent/ongoingmaintenance/managingsystem/modsysparams/mmipcpmm5.htm (2 of 2) [...]

For Monolingual Mode Step Programming Task Touch-Tone Input 6 Select option: Listen to language Accept language setting (Monolingual procedure is complete) ● Modify language Choose one of the following: U.S. English ● Latin American Spanish ● Canadian French ● Brazilian Portuguese (Release 2 or later) confirm ❍ cancel ❍ ● or (Select o[...]

For Bilingual Mode Step Programming Task Touch-Tone Input 6 Choose one of the following: Primary Language ● Secondary Language ● If finished ● or or 7 Choose one of the following: Listen to language Accept Language setting ● Modify language Choose one of the following: U.S. English ● Latin American Spanish ● Canadian French ● Brazilia[...]

Programming Date and Time You must set the system date and time. These parameters cannot be set independently of each other; both date and time must be set. To program the Date and Time: Step Programming Task Touch-Tone Input 1 Log in to System Administration, if needed 2 Select System Parameters 3 Select System Date and Time 4 Choose one of the fo[...]

Programming the Call Answer Service Operator Extension The Call Answer Service (CAS) Operatorextension is the extension to which calls will be transferred in a number of situations. Click here for a list of CAS Operator transfer criteria. Note: The factory setting for the Call Answer Service Operator is 768. It is recommended that you do not change[...]

Programming the General Mailbox Owner(s) The MERLIN Messaging System provides four General Mailboxes — one for each Automated Attendant. The General Mailbox Owner is the extension whose Message-Waiting light is turned on whenever a message is placed in the General Mailbox. The factory setting for the General Mailbox Owner is Extension 10. You can[...]

Programming Maximum Extension Length Maximum Extension Length refers to the maximum number of digits (two, three or four) in the dial plan . The factory setting is two digits. The MERLIN Messaging System transfers calls: When the number of digits entered by the caller equals the Maximum Extension Length. ● After the caller presses digits and , in[...]

Modifying Extension Programming Modifying extension programming includes making changes due to personnel changes, user preference or company requirements. The four types of extensions that you may need to change or create are: Mailbox Extensions ● Transfer-Only Extensions ● Automated Attendant Extensions ● Fax Extensions ● Extensions use th[...]

Changing a Directory Listing or Recorded Name Use this procedure to change the Directory Listing or Recorded Name for a Mailbox Extension. Users and callers can use a four-letter Directory Listing to address or transfer calls. The mailbox user's name can also be recorded. The System Manager and the mailbox user can record a name, but only the [...]

Procedures Change Maximum Message Length for messages left in a mailbox or messages created Change Mailbox Size Reinitialize Mailbox Password Reinitialize Mailbox Change Outcalling Permission Change Mailbox Language Change Phone Status Delete Mailbox Extension Changing a Directory Listing or Recorded Name http://www.sostc.com/lucent/ongoingmaintena[...]

Changing the Mailbox Language Use this procedure to change the Mailbox Language. The Mailbox Language is the language the user hears after logging in. The factory-set Mailbox Language is the same as the System Language, if the system is in Monolingual mode or it is the same as the Primary Language, if the system is in Bilingual mode. User mailboxes[...]

Changing the Mailbox Size Use this procedure to change the Mailbox Size. The Mailbox Size can be programmed to be 5-180 minutes. The factory setting is 20 minutes. The Mailbox Size is the maximum amount of storage time available in a user's mailbox. To change the Mailbox Size: Step Programming Task Touch-Tone Input 1 Log in to System Administr[...]

Reinitializing a Mailbox Password Use this procedure to reinitialize a user's mailbox password. For occasions when the user has forgotten the mailbox password, this procedure allows you to remove that password from the mailbox so that the user can create a new one. Mailbox parameters and messages are retained. Note: The Directory Listing and n[...]

Reinitializing a Mailbox Use this procedure to reinitialize a mailbox. Reinitializing a mailbox sets all mailbox parameters to the factory settings. Except for phone status setting. Factory-Set Mailbox Parameters Parameter Factory Settings Directory Listing Blank Recorded Name Blank Personal Greeting System Mailbox Size 20 minutes Message Length 4 [...]

Change Phone Status Delete Mailbox Extension Reinitializing a Mailbox http://www.sostc.com/lucent/ongoingmaintenance/managingsystem/modextprog/reinitmail.htm (2 of 2) [2/2/2000 2:34:36 PM][...]

Assigning Lines to the Voice Port Used for Outcalling If outcalling is used for the communications system operating in Key mode, you must assign one or more outsides line to the MERLIN Messaging System ports used for Outcalling (port 2 on a 2-port system, port 4 on a 4-port system or port 6 on a 6-port system). You must also set the lines to no rin[...]

Creating a MERLIN Messaging System Calling Group You must create a MERLIN Messaging System Calling Group and assign the Group Members (MERLIN Messaging ports). To create a Calling Group and assign Group Members: Step Programming Task Console Input Selection PC Input Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Extens[...]

18 Return to the System Programming menu Exit/Back Exit/Back Exit/Back Procedures Enabling Rotary Signaling Assiging Lines to the Voice Ports Used for Outcalling in Key Mode Setting the Outcalling Lines to No Ring Creating a MERLIN Messaging System Calling Group http://www.sostc.com/lucent/installation/prog_merlin_mess/mmipcpmp4.htm (2 of 2) [2/2/2[...]

Changing Outcalling Permission When Outcalling permission is On, the user can program up to five telephone numbers or pager/beeper numbers for the messaging system to call in order to notify a user that a new message has arrived in their voice mailbox. To change Outcalling Permission: Step Programming Task Touch-Tone Input 1 Log in to System Admini[...]

Changing the Phone Status Use this procedure to change the Phone Status of a mailbox extension. If a telephone is associated with the mailbox extension, calls are sent to the extension's telephone when callers transfer from the MERLIN Messaging System to that extension. If a telephone is not associated with the mailbox extension, calls are sen[...]

Deleting a Mailbox Extension Use this procedure to delete a mailbox extension. To delete a Mailbox Extension: Step Programming Task Touch-Tone Input 1 Log in to System Administration , if needed 2 Select Extension Administration 3 Enter extension number [nnn] 4 Delete this extension number 5 Choose one of the following: Confirm ● Cancel ● or Pr[...]

Changing the Maximum Message Length Use this procedure to change the Maximum Message Length. The Maximum Message Length can be programmed to be 2-60 minutes. The factory setting is 4 minutes. Maximum Message Length is the maximum amount of time available for a caller to leave a message and for a user to create a message. To change the Maximum Messa[...]

Modifying Automated Attendant Programming After the MERLIN Messaging System is installed, you may need to do one of the following: Modify a Day or Night Menu. ● Create a new or change an existing Submenu. ● Create a new or change an existing Announcement. ● Add an outside line to an Automated Attendant or delete an outside line from an Automa[...]

Modifying a Day or Night Menu Use this procedure to modify the Day or Night menu prompt, the Selector Codes and the Dial 0/Timeout Action of an Automated Attendant Day or Night menu. To modify a Day or Night Menu: Step Programming Task Touch-Tone Input 1 Log in to System Administration , if needed 2 Select Automated Attendant 3 Enter Automated Atte[...]

9 Change Dial 0/Timeout Action, then choose one of the following actions: Transfer to Call Answer Service Operator _ ● Transfer to General Mailbox _ ● Disconnect _ ● Transfer to extension _ ● Transfer to mailbox _ ● If finished (exit without changing Dial 0/Timeout action) ● _ _ _ _ _ _ _ _ _ _ _ _ or _ _ _ _ _ _ _ _ _ _ _ _ _ or _ _ _ [...]

12 If system is in Bilingual mode, choose one of the following: Primary Language ● Secondary Language ● Save menu definition and menu prompt changes ● _ or or 13 Record a new prompt; then after recording, press 1 and choose one of the following: Approve. Return to Step 12. (For Secondary Language) ● Listen to recording. Return to Step 12. ?[...]

Creating Submenus The Automated Attendant Day and Night Main menus provide callers with nine options (or choices). If you need to provide more than nine options, you must create a submenu from which a caller can select additional options. The MERLIN Messaging System allows up to 99 submenus shared among all Automated Attendants. A submenu: Can be a[...]

To create a submenu: Step Programming Task Touch-Tone Input 7 Choose one of the following: Listen to submenu ● Modify submenu ● Delete a submenu, then choose one of the following: Confirm deletion ❍ Cancel deletion ❍ ● If finished ● (mmipcpmm18a) http://www.sostc.com/lucent/ongoingmaintenance/managingsystem/modaap/mmipcpmm18a.htm [2/2/2[...]

To listen to a submenu: Step Programming Task Touch-Tone Input 8 Choose one of the following: If the system is in Monolingual mode, listen to submenu prompt: ● If system is in Bilingual mode: Listen to submenu prompt in Primary Language ❍ Listen to submenu prompt in Secondary Language ❍ ● Listen to submenu definition ● If finished ● Bac[...]

To modify a submenu: Step Programming Task Touch-Tone Input 9 Choose one of the following: Enter Selector Code, then choose one of the following: Modify Selector Code, then choose one of the following: Selector Code transfer ■ Play submenu ■ Play announcement ■ Direct extension transfer ■ Mailbox transfer ■ Delete Selector Code ■ If Fin[...]

To record a submenu prompt: Step Programming Task Touch-Tone Input 10 Choose one of the following: Bilingual mode (go to Step 11) ● Monolingual mode, choose one of the following: Record a new prompt, choose one of the following: Approve prompt ■ Listen to prompt ■ Re-record prompt ■ Delete recording ■ ❍ Use the existing submenu prompt a[...]

To record a submenu prompt (Bilingual mode): Step Programming Task Touch-Tone Input 11 Choose one of the following: Primary Language ● Secondary Language ● Save menu definition and submenu prompt ● 12 Record a submenu prompt: Approve prompt ● Listen to prompt ● Re-record prompt ● Delete recording ● [record prompt] 13 Repeat record pro[...]

Modifying a Submenu Use this procedure to change a submenu definition or prompt. There can be up to 99 submenus shared among four Automated Attendants. A submenu can be assigned to one or more Automated Attendants and each submenu can be up to two minutes long. The submenu uses the same Dial 0/Timeout Action defined for the Day or Night menu. To mo[...]

9 If finished modifying submenu definition. Note: You must continue with either Step 10 or Step 11 and follow the instructions to save the submenu definition and submenu prompt. 10 If system is in Bilingual mode, go to Step 11. If system is in Monolingual mode, choose one of the following: Record a new prompt; then after recording, press 1 and choo[...]

Creating Announcements Modifying an Announcement Deleting an Announcement Programming the Schedule Controller Administering a Temporary Schedule Programming Line Assignments Assigning a Fax Extension to an Automated Attendant Assigning Fax Extensions Deleting Fax Extensions Modifying a Submenu http://www.sostc.com/lucent/ongoingmaintenance/managing[...]

Deleting a Submenu Use this procedure to delete an Automated Attendant submenu. To delete a Submenu: Step Programming Task Touch-Tone Input 1 Log in to System Administration , if needed 2 Select Automated Attendant 3 Enter Automated Attendant number [1-4] 4 Select Submenus 5 Enter submenu number [1-99] 6 Delete submenu 7 Choose one of the following[...]

Creating Announcements Announcements are recorded messages that callers hear when they make specific selections from the MERLIN Messaging System menus and/or submenus. The MERLIN Messaging System allows up to 99 announcements shared among all Automated Attendants. ● The same announcement can be used for any or all menus or submenus and for all Au[...]

To create an announcement: Step Programming Task Touch-Tone Input 7 Choose one of the following: Listen to announcement ● Modify announcement ● Delete announcement Confirm deletion ❍ Cancel deletion ❍ ● If finished ● ,or if Bilingual Back (mmipcpmm19a) http://www.sostc.com/lucent/ongoingmaintenance/managingsystem/modaap/mmipcpmm19a1.htm[...]

To listen to an announcement (Bilingual mode): Step Programming Task Touch-Tone Input 8 Choose one of the following: If the system is in Monolingual mode, listen to submenu prompt: ● If system is in Bilingual mode: Listen to submenu prompt in Primary Language ❍ Listen to submenu prompt in Secondary Language ❍ ● Listen to submenu definition [...]

To modify an announcement: Step Programming Task Touch-Tone Input 9 If system is in Bilingual mode, go to Step 10 . If system is in Monolingual mode, choose one of the following: Record new announcement; then after recording, press and choose one of the following: Approve ❍ Listen to announcement ❍ Re-record announcement ❍ Delete new recordin[...]

To record an announcement (Bilingual mode): Step Programming Task Touch-Tone Input 10 Choose one of the following: Record Primary Language ● Record Secondary Language ● Use existing announcement recording ● 11 Record the announcement then choose one of the following: Approve announcement ● Listen to announcement ● Re-record announcement ?[...]

Modifying an Announcement Use this procedure to modify an existing Automated Attendant announcement. To modify an Announcement: Step Programming Task Touch-Tone Input 1 Log in to System Administration , if needed 2 Select Automated Attendant 3 Enter Automated Attendant number [1-4] 4 Select Announcements 5 Enter announcement number [1-99] 6 Select [...]

9 Record new announcement; then after recording, press 1 and choose one of the following: Approve. Return to Step 8 (For Secondary Language) ● Listen to recording. Return to Step 8 ● Re-record recording. Return to Step 8 ● Delete recording. Return to Step 8 (For Secondary Language) ● [record new prompt] or or or Procedures Modifying a Day o[...]

Deleting an Announcement Use this procedure to delete an Automated Attendant announcement. To delete an Announcement: Step Programming Task Touch-Tone Input 1 Log in to System Administration , if needed 2 Select Automated Attendant 3 Enter Automated Attendant number [1-4] 4 Select Announcements. 5 Enter announcement number [1-99] 6 Delete announcem[...]

Programming the Schedule Controller The Schedule Options define the Day and Night Service operation of the Automated Attendant(s). When you program the Schedule Options, you can: Administer the Schedule Controller . ● Administer the Weekly Business Schedule . ● Note: Programming the Schedule Options also allows you to administer the Temporary S[...]

Programming Line Assignments Assigning a Fax Extension to an Automated Attendant Assigning Fax Extensions Deleting Fax Extensions NOTE: Refer to MERLIN Messaging SystemPlanning Form 3a- Automated Attendant Schedule and Fax Assignment for the information you need to program the Schedule Controller Programming the Schedule Controller http://www.sostc[...]

To administer a Weekly Business Schedule: Step Programming Task Touch-Tone Input 6 Choose one of the following: Enter day to be administered as follows: Sunday ❍ Monday ❍ Tuesday ❍ Wednesday ❍ Thursday ❍ Friday ❍ Saturday ❍ All days ❍ ● If finished. ● 7 Choose one of the following: Open ● Closed ● Return to Step 6 to adminis[...]

To administer Weekly Business Schedule: Step Programming Task Touch-Tone Input 8 Enter opening time where: hh = hour [00–23] mm = minute [00–59] [hhmm] 9 Enter closing time where: hh = hour [00–23] mm = minute [00–59] [hhmm] 10 Choose one of the following: Approve and save. Return to Step 6 to administer another day. ● Re-enter. Return to[...]

Administering a Temporary Schedule The Temporary Schedule overrides both the Switch mode and the Weekly Business Schedule. For each day with a temporary opening or temporary closing schedule, you specify the start and end time of the special schedule. During other periods of that day, the Automated Attendant operates in the appropriate mode based o[...]

6 Choose one of the following: Enter day to be administered as follows: — Sunday — Monday — Tuesday — Wednesday — Thursday — Friday — Saturday — All days ● If finished ● or or or or or or or 7 Choose one of the following: Open ● Closed ● Delete temporary opening or closing for the day ● If finished ● or or or 8 Enter sta[...]

10 Choose one of the following: Approve. For a temporary opening schedule, procedure is complete. Return to Step 6 to administer a Temporary Schedule for another day. For a temporary closing schedule, go to Step 11. ● Re-enter. Return to Step 8. ● or 11 If this is a temporary closing schedule, choose one of the following: Use regular Automated [...]

Administering a Temporary Schedule http://www.sostc.com/lucent/ongoingmaintenance/managingsystem/modaap/admints.htm (4 of 4) [2/2/2000 2:34:56 PM][...]

Programming Line Assignments This procedure only applies to systems that use more than one Automated Attendant. Skip this procedure if your system uses a single Automated Attendant. Note: Refer to MERLIN Messaging System Planning Form 4 – Line Assignments for the site-specific information you need to complete the following programming task. ● I[...]

Programming the Schedule Controller Administering a Temporary Schedule Assigning a Fax Extension to an Automated Attendant Assigning Fax Extensions Deleting Fax Extensions Programming Line Assignments http://www.sostc.com/lucent/ongoingmaintenance/managingsystem/modaap/mmipcpmm21.htm (2 of 2) [2/2/2000 2:34:57 PM][...]

Assigning a Fax Extension to an Automated Attendant When an Automated Attendant detects a fax call, it transfers the call to a specific Fax extension or Fax Calling Group Extension. In order for this to occur, you must assign a Fax Machine extension . Next you must use this procedure to assign a Fax extension to one or more Automated Attendants. No[...]

Assigning a Fax Machine Extension You can assign up to four fax extensions, one for each Automated Attendant. If an Automated Attendant has been assigned a fax extension, when an incoming fax call is detected by the Automated Attendant, it routes the call to the fax machine. You can administer a Directory Listing or Recorded Name for a fax extensio[...]

Deleting an Announcement Programming the Schedule Controller Administering a Temporary Schedule Programming Line Assignments Assigning a Fax Extension to an Automated Attendant Deleting Fax Extensions Assigning a Fax Machine Extension http://www.sostc.com/lucent/ongoingmaintenance/managingsystem/modaap/mmipcpmm14.htm (2 of 2) [2/2/2000 2:34:59 PM][...]

To program Directory Listing or Recorded Name (optional procedure): Step Programming Task Touch-Tone Input Optional Steps 6 Select Record Name Choose one of the following: Listen to name If finished ❍ ● Record name; then after recording, press and choose one of the following: Approve Name ❍ Play back recorded name ❍ Re-record name ❍ Delet[...]

Deleting Fax Extensions Use the following procedure to delete a Fax Extension. To delete a Fax Extension: Step Programming Task Touch-Tone Input Required Tasks 1 Log in to System Administration , if needed 2 Select Extension Administration 3 Enter extension [nnn] 4 Delete this extension 5 If this extension is not assigned to an Automated Attendant,[...]

Logging in to System Administration Use this procedure to log in to System Administration once you have created your password as described in Initially Logging in to System Administration . Logging in to System Administration Step Programming Task Touch-Tone Input 1 Dial extension number of MERLIN Messaging System Calling Group. [nnn] 2 Enter Syste[...]

Modifying System Security Parameters The MERLIN Messaging System provides the following features to help protect your system against toll fraud: Transfer Restrictions - When this feature is activated, *8 transfers, Automated Attendant direct extension transfers and Personal Operator transfers are restricted to extensions that are included in the ME[...]

Setting Transfer Restrictions The factory setting for Transfer Restrictions is On. When Transfer Restrictions are set to On, transfers ( transfers, Automated Attendant Direct extension transfers and Personal Operator transfers) are restricted to extensions that are contained in the extension list (Automated Attendant extensions, Mailbox extensions,[...]

Setting Minimum Password Length The Minimum Password Length is the minimum number of digits that a user can specify when setting a password for his/her mailbox. The Minimum Password Length also applies to the System Administration password. The range is 0 – 15 digits. The shorter the Minimum Password Length, the more vulnerable the system is to a[...]

Backing Up and Restoring the System You can manually back up programmed configuration data and a subset of the Automated Attendant Menu and Submenu prompts onto the PC Card: Backing Up the System to the PC Card ● Restoring the System ● Backing Up and Restoring the System http://www.sostc.com/lucent/ongoingmaintenance/managingsystem/backup/backu[...]

Backing Up the System to the PC Card Following MERLIN Messaging System programming, you can back up programmed configuration data and a subset of the Automated Attendant menu submenu and announcement prompts onto the PC Card. The backed up information may be used to perform a system restore if the system fails or if data becomes corrupted. Note: Th[...]

Restoring the Messaging System Requests to have the MERLIN Messaging System perform a restore must be initiated by the System Manager and should be originated via the terminal interface. When you request a system restore, MERLIN Messaging reads data that was previously stored on the PC Card during a successful backup and writes it to the MERLIN Mes[...]

Contents Ongoing Maintenance and Administration Getting Started System Overview Managing the MERLIN Messaging System Terminal-Based Reporting, Maintenance and Administration Introduction User Access and Security Requirements Establishing a Remote Session Establishing a Local Session Logging in to Terminal-Based Reporting, Maintenance and Administra[...]

Introduction The MERLIN Messaging System provides terminal-based reporting, maintenance and reset capabilities to help System Managers and service technicians to: Assess the health of the system. ● Identify voice messaging system problems. ● Initiate the appropriate corrective action, when needed. ● Report and maintenance/administration reque[...]

MERLIN Messaging System Reports The MERLIN Messaging System provides four types of reports: Report Purpose Configuration Helps verify that the system configuration matches the customer’s requirements Critical Event Assists in quickly identifying system malfunctions and appropriate corrective action Mail Box Report Assists in tracking problems ass[...]

MERLIN Messaging System Maintenance and Administration MERLIN Messaging System Maintenance and Administration allows users to perform the following tasks: Reset the system (that is, reboot the system processor). ● Request a system backup. ● Request a system restore. ● Change the System Administrator’s Password. ● Make an entry in a Troubl[...]

User Access and Security Requirements Two groups of users have report, maintenance and administrative access to the MERLIN Messaging System. These users are: MERLIN Messaging System Manager ● Service Technicians ● Each user type has a unique login. The password for all user types is the System Manager "mailbox" password. The combinati[...]

Establishing a Remote Session You can establish a remote connection via your PC's modem to the MERLIN Messaging System via dial-up to the Remote Maintenance Device (RMD), which is a modem located on the MERLIN Messaging System's PC Card. The extension number for the RMD is the twelfth extension number assigned to the MERLIN Messaging Syst[...]

Setting Up Windows HyperTerminal for a Remote Session Windows HyperTerminal is the standard terminal emulator and serial communications program provided with the Windows operating system. Use the following procedure to set up a HyperTerminal icon that you can use anytime you want to start a remote session. Procedure Step Procedure 1 Click the Start[...]

Establishing a Local Session The MERLIN Messaging System has an RS-232 serial port capable of supporting direct connection to a terminal device, such as a PC, with a serial port at a line speed of 9.6 kbps. The connection is based on an 8-bit word, no parity, no flow control and autobaud capability. An RS-232DW8 cable with a maximum length of 25 fe[...]

Logging in to Terminal-Based Reporting, Maintenance and Administration Before you log in, you must connect your PC to the MERLIN Messaging System module. The following procedures are the two access methods available for accessing the MERLIN Messaging System. Establishing a Local Session ● Establishing a Remote Session ● After you configure your[...]

System Validation The MERLIN Messaging System validates your login and password entries to determine if you are authorized to use the system. If Then Your login and password are valid The MERLIN Messaging System displays the following: "Login successful... one moment please..." ● "This system is restricted to authorized users for l[...]

System Manager Options Menu Screen The screen facsimile below contains a menu of options available to the System Manager. Click an option name to link to a detailed description of the applicable report or procedure. When you request a System Configuration Report or Mailbox Report, the MERLIN Messaging System streams the data to the terminal in a ma[...]

System Configuration Report The System Configuration Report contains a summary of the configuration information administered for the MERLIN Messaging System at the system, Automated Attendant Main menu/submenu and mail box levels. The report is organized in sections, as follows: General Information ● Automated Attendant Information ● Submenu/Cu[...]

MERLIN MESSAGING Release 1.1.0.16 10:05 23-Mar-99 CONFIGURATION REPORT GENERAL INFORMATION System Language Mode: Bilingual System/Primary Language: U.S. English Secondary Language: French System Administration Prompt Language: U.S. English Minimum Password Length: 6 Number of Licensed Ports: 4 Extensions (Number of) Mailboxes: 30 Transfer Only: 20 [...]

Thu Open 07:00 18:00 Fri Open 07:00 18:00 Sat Closed Temporary Schedule: Day Service Mode Start End Mon Closed 07:00 18:00 Tue Closed + Temp Gtg 07:00 18:00 Sat Open 09:00 15:00 Temp Gtg Recorded: System/Primary Language: YES Secondary Language: NO Day Main menu Definition Prompt Recorded: System/Primary Language: YES Secondary Language: NO CODE SE[...]

Prompt Recorded:System/Primary Language: YES Secondary Language: NO CODE SELECTOR CODE ACTION EXT SUBM/ ANNC # # OF DIGITS 1 Play Announcement 5 2 Play Announcement 5 3 Play Announcement 5 4 Play Announcement 5 5 Play Announcement 5 6 Play Announcement 2 7 Mailbox Transfer 28 8 Play Announcement 5 9 Mailbox Transfer 10 Dial 0/ Timeout General Mailb[...]

Temp Gtg Recorded: System/Primary Language: YES Secondary Language: NO Day Main menu Definition Prompt Recorded: System/Primary Language: YES Secondary Language: NO CODE SELECTOR CODE ACTION EXT SUBM/ ANNC # # OF DIGITS 1 Direct Ext Transfer 2 Play Announcement 1 3 Collected Digits Transfer 15 4 2 4 Collected Digits Transfer 21 3 2 5 Play Submenu 3[...]

6 Play Announcement 2 7 Mailbox Transfer 28 8 Play Announcement 5 9 Mailbox Transfer 10 Dial 0/ Timeout General Mailbox -------------------------------------------------------------- SUBMENU INFORMATION SUBMENU 1 Prompt Recorded: Primary/System Language: YES Secondary Language: NO CODE SELECTOR CODE ACTION EXT SUBM/ ANNC # # OF DIGITS 1 Direct Ext [...]

1 Direct Ext Transfer 2 Play Announcement 5 3 Direct Ext Transfer 4 Collected Digits Transfer 21 3 2 5 Play Submenu 5 6 Play Announcement 1 7 Selector Code Transfer 23 8 Direct Extension Transfer 9 Mailbox Transfer 10 ----------------------------------------------------------------------------- SubMenu Summary (SubMenu Numbers) Used but not created[...]

EXTENSION INFORMATION Extension 121 Type: Mailbox Extension Directory Listing: SMIT Phone Status: Phone Maximum Message Length (min): 4 Mailbox Size (min): 60 Mailbox Language: U.S. English Personal Operator Extension: Call Answer Mode: Record Personal Greetings Recorded: 1,3 Active Greeting: System Personal Group List 1: 10 11 12 13 14 15 16 17 18[...]

Phone Status: Phone Extension 129 Type: Automated Attendant 1 Directory Listing: Phone Status: No Phone Extension 9991 Type: Mailbox Extension Directory Listing: Phone Status: No Phone Max Message Length (min): 5 Mailbox Size (min): 60 Mailbox Language: U.S. English Personal Operator Extension: Call Answer Mode: Record Personal Greetings Recorded: [...]

Service Technician Options Menu Screen The screen facsimile below contains a menu of options available to a Service Technician. Click each of the options to link to a detailed description of the applicable report or procedure. Service Technician Options Menu Screen http://www.sostc.com/lucent/ongoingmaintenance/terminalbased/mmomasto1.htm [2/2/2000[...]

Change Daily System Maintenance Time The MERLIN Messaging System is factory set to restart itself each day at 3:00 am. This Scheduled System Restart is designed to allow the MERLIN Messaging System to perform system and diagnostic checks to ensure system and data integrity. The Scheduled System Restart eliminates the need for you to manually perfor[...]

Changing The Date and Maintenance Time To change the daily system maintenance time: Step Programming Task PC Input 1 From the Menu Options Screen, select Change Daily System Maintenance Time 2 From the Change Daily System Maintenance Time submenu, choose one of the following: To cancel the Scheduled System Restart, choose Turn Off Daily Maintenance[...]

Critical Event Report The MERLIN Messaging System tracks the activities that it performs, recording events as entries in a daily log. Information is captured 7 days a week, 24 hours a day basis. The report contains a list of errors that indicate a system failure to assist Service Personnel in determining whether the system must be replaced. Note: T[...]

Click Below to: View a sample Critical Event Report Return to the Service Technician Options Menu Screen Critical Event Report http://www.sostc.com/lucent/ongoingmaintenance/terminalbased/mmomaop7.htm (2 of 2) [2/2/2000 2:35:24 PM][...]

Mailbox Report The MERLIN Messaging Mailbox Report allows you to access and view the current status of messages in user mailboxes. This allows you to handle message delivery and timeline issues. For a specified mailbox, the Mailbox Report contains the following information: The System date and time that the report was generated ● The Mailbox Numb[...]

Mailbox Report MERLIN MESSAGING Release 1.1.0.16 10:15 23-Mar-99 ===================== Mailbox Report ===================== This report lists the number of messages, their duration and the time they were recorded in the mailbox. ===================== Mailbox Report ===================== Number of Messages: 4 Mess. No. Recorded Date ___ Time Length [...]

Requesting a Mailbox Report: To request a mailbox report, do the following: Step Programming Task PC Input 1 From the Options Menu screen, select Mailbox Report 2 From the Select Mailbox Submenu, enter the extension for the applicable mailbox Note: If the extension you enter does not have a mailbox, the MERLIN Messaging System will display the mess[...]

Enter Notes in Permanent Trouble Log Creation of an entry in the Permanent Trouble Log assists Service Technicians in tracking troubles and resolutions associated with a MERLIN Messaging System. Service Technicians are encouraged to leave a short description of the problem and resolution at the time a system is serviced to make future effort more p[...]

Entering Notes in the Permanent Trouble Log Step Programming Task PC Input 1 Access the Permanent Trouble Log Entry Submenu. After selecting this option, a log entry prompt is displayed by the system 2 Choose to continue or "back out" of the menu. Y or N 3 Enter information and end their input to each prompt by entering a double carriage [...]

Display Permanent Trouble Log The Permanent Trouble Log Report contains a history of the information entered by Service Technicians or TSO personnel who have previously serviced the MERLIN Messaging System. MERLIN Messaging System servicing practices include the generation of entries in the Trouble Log regarding any findings/actions after servicing[...]

Displaying the Permanent Trouble Log Step Programming Task PC Input 1 View all entries the Permanent Trouble Log Click below to: Return to the Service Technician Options Menu Screen Displaying the Permanent Trouble Log http://www.sostc.com/lucent/ongoingmaintenance/terminalbased/mmomaop9a.htm [2/2/2000 2:35:28 PM][...]

MERLIN MESSAGING Release 1.1 10:15 23-Mar-99 ===================== Permanent Trouble Log Report =========================== This report shows the service history information for this unit that has been entered by service personnel regarding problems and their resolutions. ========================================================================= Dat[...]

Restart Messaging System If you choose this option to restart (that is, reboot) the MERLIN Messaging System, the current terminal session is dropped and cannot be re-established until the system has rebooted itself. You must re-establish a remote or local terminal session to perform subsequent functions. Procedure Restarting the MERLIN Messaging Sy[...]

Restarting the MERLIN Messaging System To Restart the MERLIN Messaging System, do the: Step Programming Task PC Input 1 From the System Manager Options screen, request Restart Messaging System MERLIN Messaging displays a warning message indicating that the system will be out-of-service and that all active calls including the terminal session will b[...]

Log Off and Exit To log off and exit the MERLIN Messaging System: Step Programming Task PC Input 1 From the Options screen, select Log Off and Exit Click Below to: Return to the System Manager Options Menu Screen Return to the Service Technician Options Menu Screen Log Off and Exit http://www.sostc.com/lucent/ongoingmaintenance/terminalbased/mmomas[...]

Backup Messaging System Only the System Manager can request a backup via the terminal interface. System configuration information and selected Automated Attendant Menus and Submenus are backed-up onto the Port PC Card that is plugged into the front face of the MERLIN Messaging System module. Note: MERLIN Messaging System voice messaging services ar[...]

Backing Up the Messaging System The MERLIN Messaging System displays the message, "PC Card is absent" if there is no Port PC Card in the PCMCIA slot or, "PC Card invalid" if the Port PC Card is not recognized as a valid PC Card. In both of these instances, the MERLIN Messaging System aborts the Backup and returns to the System M[...]

Restore the Messaging System Requests to have the MERLIN Messaging System perform a restore must be initiated by the System Manager and can be originated via the terminal interface. When you request a system restore, MERLIN Messaging reads data that was previously stored on the PC Card during a successful backup, and writes it to the MERLIN Messagi[...]

Request a System Restore To request a System Restore via the Terminal Interface , do the following: Step Programming Task PC Input 1 From the System Manager Options screen, request Restore Messaging System Note: If any voice messaging ports are in use at the time a restore request is made, the MERLIN Messaging System provides an announcement or mes[...]

When the restore process is complete, the MERLIN Messaging System displays one of the following messages (depending on the outcome of the backup process). Restore completed, followed by press enter to return to the menu ● Restore Unsuccessful, Reason and list any errors that occurred during the restore process, followed by press enter to return t[...]

Change Password Before you change the System Administration Password using the terminal interface, please note the following: The MERLIN Messaging System checks for site-specific minimum and maximum password length and numeric restrictions before accepting a new System Administration Password ● Because the same password is used for when you log i[...]

Changing the System Administration Password To change the System Administration Password using the Terminal Interface, do the following: Step Programming Task PC Input 1 From the System Manager Options Menu screen, select Mailbox Report 2 Enter your new password [nnnn] 3 In response to the system prompt, re-enter your new password If the two entrie[...]

Capturing a Report to a File or Printer Using Hyperterminal If you are using the Windows Hyperterminal Terminal software, do the following to capture report: To capture a report to a file: Step Procedure 1 . Click Transfer on the Hyperterminal menu. 2. On the Transfer menu, click Capture Text. 3. Type the path and a name that describes the file the[...]

Setting Up Windows HyperTerminal for A Local Session HyperTerminal is the standard terminal emulator and serial communications program provided with the Windows operating system. The following procedure describes how to set up a HyperTerminal icon that you can use anytime you want to start a local session. Step Procedure 1 Click the Start button 2 [...]

Contents Ongoing Maintenance and Administration Getting Started System Overview Managing the MERLIN Messaging System Terminal-Based Reporting, Maintenance and Administration Upgrading MERLIN Messaging System Port Licensing Introduction Performing an In-Service Procedure Performing a Power-On Procedure MERLIN Messaging System User's Guide port [...]

Upgrading MERLIN Messaging System Port Licensing The information in this section is intended for qualified technicians only. To prevent damage to the MERLIN Messaging System, you must power down the communications system before installing or removing the MERLIN Messaging System module. Do NOT perform a "hot swap." This section describes p[...]

Performing a Port Licensing Upgrade Before performing an In-Service upgrade, you must: Notify the customer that the MERLIN Messaging System will be unavailable for a short period. 1. Check the status of the voice messaging ports by using the Port Status LED indicators on the MERLIN Messaging System module and wait for all ports to be green. This en[...]

Creating the Night Service Exclusion List Performing a Port Licensing Upgrade http://www.sostc.com/lucent/ongoingmaintenance/portlicensing/inservice.htm (2 of 2) [2/2/2000 2:35:38 PM][...]

Assigning Lines to the Voice Port Used for Outcalling If Outcalling is used for the communications system operating in Key mode, you must assign one or more outside lines to the MERLIN Messaging ports used for Outcalling (port 2 on a 2-port system, port 4 on a 4-port system or port 6 on a 6-port system). You must also set the lines to no ring to en[...]

Setting the Outcalling Lines to No Ring This procedure is required only when the communication system is in the Key mode and is not needed in the Hybrid/PBX mode. To ensure proper operation, the outside line assigned to the MERLIN Messaging System voice port(s) that are used for Outcalling must be set to No Ring. This procedure is not necessary if [...]

8 Select Ring Options for all lines or ListFeature / / / Ring Options All Lines Enter No Ring Enter or 9 Return to System Programming menu Sys Program Exit/Back Exit/Back Related Topics Adding Lines to the Voice Port Used for Outcalling in Key Mode Enabling Rotary Signaling Creating a MERLIN Messaging System Calling Group Programming Outward Restri[...]

Enabling Rotary Signaling In order for the MERLIN Messaging System to be able to transfer calls, turn the Message-Waiting light On and Off and perform Outcalling, all MERLIN Messaging voice ports must be programmed as rotary enabled. To enable rotary signaling: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programming mod[...]

Creating a MERLIN Messaging System Calling Group You must create a MERLIN Messaging System Calling Group and assign the group members (MERLIN Messaging ports). To create a Calling Group and assign Group Members: Step Programming Task Console Input Selection PC Input Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Extens[...]

18 Return to the System Programming menu Exit/Back Exit/Back Exit/Back Related Topics Assigning Lines to the Voice Port Used for Outcalling in Key Mode Setting the Outcalling Lines to No Ring Enabling Rotary Signaling Creating a MERLIN Messaging System Calling Group Programming Outward Restriction to Allow Outcalling Programming Automatic Route Sel[...]

Changing Calling Restrictions to Allow Outcalling If Then The Outcalling feature is not used The communications system extensions assigned to MERLIN Messaging System module voice ports should be Outward Restricted. The Outcalling feature is used For Release 2 or later, Program the apppropriate ARS FRL for each messaging port extension as follows: P[...]

5 Select Unrestricted or Toll Restrict as applicable Unrestricted or Toll Restrict 6 Choose Enter Enter 7 Return to System Programming menu Exit/Back Related Topics Adding Lines to the Voice Port Used for Outcalling in Key Mode Setting the Outcalling Lines to No Ring Enabling Rotary Signaling Creating a MERLIN Messaging System Calling Group Program[...]

Programming Automatic Route Selection (ARS) Restriction (For Hybrid/PBX mode only) As an additional security step, network dialing for all extensions, including messaging port extensions, should be processed through ARS using dial access code 9. All ports on the communications system that are programmed as VMI ports must be: Assigned an FRL of 0 ?[...]

1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Extensions Extensions 3 Display next page of menu / 4 Select Restriction ARS Restrict 5 Enter the extension number of the MERLIN Messaging System port used for Outcalling [nnn] Enter [nnn] 6 Erase restriction level or Backspace + or 7 Enter restriction level (0-6) [n] Enter [n] 7 Re[...]

Creating the Night Service Exclusion List The Exclusion List contains extensions that are exempt from Night Service password requirements. If Then You want to allow Outcalling after hours Put the extensions assigned to the MERLIN Messaging port used for Outcalling on the Exclusion List Note: Refer to your communications System Planning Form contain[...]

Performing a Power-On Procedure Before performing a Power-On procedure to increase the number of MERLIN Messaging System voice ports you must: Notify the customer that the communications system will be powered off and will not be available for a short period. 1. Be sure that no calls are active on the system. 2. Step Procedure Comments 1 Power down[...]

Performing a Power-On Procedure http://www.sostc.com/lucent/ongoingmaintenance/portlicensing/poweron.htm (2 of 2) [2/2/2000 2:35:45 PM][...]

Getting Started Person alizing Y our Mailbox Using Group Lists Fr ont Panels: Back Panels: Y our Messages Using Outcalling 585-323-203 COMCODE 108679655 Issue 3 June 2000 MERLIN ® Messaging System User’s Guide[...]

4 : Enter your password, then press . Getting Started Logging In 2 : Dial the MERLIN Messaging extension, , to access the Voice Mail system. 1 : Choose an option: If you are at an internal extension, go to Step 2. If you are at an external telephone, call in on an Automated Attendant Service line, then press . (See your System Manager for further d[...]

Getting Started Options Once you have logged in, you can choose any of the following options: Details for the options listed above are located in this User’s Guide. Record and send messages. Listen to messages. Program Outcalling (if Outcalling permission is activated). Program Group Lists. Change your Personal Operator. Change your name or perso[...]

Personalizing Your Mailbox 4 : Enter the greeting number [1 6]. Recording Your Name Recording or Deleting a Personal Greeting 3 : Press to change your name recording. 3 : Press to change your greeting. 5 : Record your name, then press . 2 : Press to c hange your name recording o r greeting. 1 : Log in to Voice Mail. 2 : Press to change your name re[...]

Personalizing Your Mailbox Activating a Personal Greeting Recording or Deleting a Personal Greeting (continued) 7 : Record your greeting, then press . 2 : Press to change your name or greeting . 1 : Log in to Voice Mail. 8 : Choose an option: Press to approve your greeting. (For Release 2 or later, go to Step 6 of Activating a Personal Greeting .) [...]

Personalizing Your Mailbox Changing Your Password Choosing Call Answer Mode Changing Your Personal Operator 3 : Enter the new password, then press . 4 : Re-enter the new password, then press . 2 : Press to change your password. 1 : Log in to Voice Mail. 2 : Press to change your Personal Operator. 1 : Log in to Voice Mail. Your Personal Operator is [...]

2 : Press to get messages. 1 : Log in to Voice Mail. 1 : After the recorded message plays, press to respond to the recorded message. Press to listen to the message body. Press to skip the message. (The message will remain as "new" until you listen to the body.) 3 : Choose an option: 4 : After the message plays, choose an option: Press to [...]

3 : Record your message, then press again. 4 : Choose an option: Press to approve. Press to play back your comments. Press to re-record your comments. Press to cancel replying or forwarding. 8 : Return to Step 4 of Listening to Messages . Sending a Message 2 : Press to record a message. 1 : Log in to Voice Mail. 3 : Press when finished recording. E[...]

6 : Press when finished addressing. 4 : Choose an option: Press to approve the recorded message. (Go to Step 5.) Press to play back the recorded message . Press to re-record the recorded message . Press to delete the recorded message and return to the Voice Mail activity menu. 5 : Choose an option: Enter the extension of an individual, then press .[...]

Using Personal Group Lists Creating Personal Group Lists Reviewing or Modifying Personal Group Lists Your Personal Group Lists are sets of up to 50 mailboxes within the system that allow you to address a message to a group of mailboxes. You can have up to 10 Group Lists. 4 : Enter the Group List number [1 10], then press . 6 : Press when finished. [...]

Group List Number Members (Name and/or Extension) 3 1 5 4 2 Using Personal Group Lists Use this page to keep track of your Personal Group Lists and their members.[...]

Group List Number Members (Name and/or Extension) 7 9 6 8 10 Using Personal Group Lists Use this page to keep track of your Personal Group Lists and their members.[...]

3 : Press to change your list of Outcalling Numbers. 2 : Press to select Outcalling. 1 : Log in to Voice Mail. 2 : Press to select Outcalling. 1 : Log in to Voice Mail. Using Outcalling Setting Your Out calling Numbers Turning Outcalling On or Off About Outcalling 4 : Choose the entry number [1 5]. If you turn on Outcalling, MERLIN Messaging calls [...]

6 : Choose an option: Press to enter a telephone Outcalling Number. Press to enter a pager Outcalling Number. Press to return to the Outcalling menu without making a change. 5 : Choose an option: Press to change or add an Outcalling Number. (Go to Step 6.) Press to delete the Outcalling Number. Press to keep the Outcalling Number and return to the [...]

Using Outcalling Setting Your Out calling Cycles Guidelines (continued) 2 : Press to select Outcalling. 1 : Log in to Voice Mail. 3 : Press to change your Outcalling Cycles. 4 : Choose an option: Enter the number of times [1 9] your Outcalling List should be called, then press . Press to keep the current setting and return to the Outcalling Menu. Y[...]

5 : Enter the starting time in the form hhmm (hh=hour, mm=minute), or, to keep the current time, press . Repeat this Step to set the ending time. 2 : Press to select Outcalling. 1 : Log in to Voice Mail. 3 : Press to ch a nge you r Outcalling Schedule . Press to approve your new schedule and return to the Outcalling menu. Press to re-enter. (Return[...]

NOTES[...]

Bell Labs Innovations Luc ent Technologies To order additional MERLIN ® Messaging User’s Guides , please call 800 - 457-1235 and reference document number 585-323-203. Copyright 1999 Lucent Technologies All Rights Reserved[...]

Search WWSearch needs Java to run. WWSearch http://www.sostc.com/lucent/wwsearch.htm [2/2/2000 2:35:54 PM][...]

Glossary | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | A Answer-Only Mode MERLIN Messaging System mailbox users can set the Answer Mode for their mailboxes. If the Answer Mode is set to Answer-Only Mode, callers reaching that mailbox will hear the user's mailbox greeting but will not [...]

See Automated Attendant . Automated Attendant Submenu A lower-level menu selected from an Automated Attendant Main menu or from another Submenu. Submenus present additional options from which a caller can select by entering the corresponding Selector Code. Based on predefined associations between Selector Codes and Selector Code Actions, the Automa[...]

In any service, either when the caller initiates a transfer by pressing *8 followed by 0, or when a caller using Directory Service to transfer a call presses 0. ❍ Calling Group A group of extensions that perform a similar function. A Calling Group can be administered to provide Group Coverage for one or more Coverage Groups. See also Group Callin[...]

Automated Attendant feature that determines how a call is processed when the caller dials 0 (zero), does not make a selection from an Automated Attendant Main menu or Submenu or when the caller dials 0 from an Automated Attendant Announcement. The Dial 0/Timeout Action can be set to disconnect the call or to transfer the call to the system operator[...]

F Factory Settings The settings that are in effect when the communications system or the MERLIN Messaging System is shipped. Sometimes these settings are referred to as default settings. Fax Message-Waiting Receiver The extension designated to receive Message-Waiting indications for calls directed to a fax extension or fax Calling Group. See also M[...]

can leave messages in a guest mailbox, however, the system operator cannot transfer calls to a guest mailbox unless the System Manager sets up a phantom extension for the user. H Hunt Pattern The search pattern used by the Group Calling feature to find the next available extension for answering a call. The MERLIN Messaging System Calling Group shou[...]

Message-Waiting Receiver An extension designated to receive Message-Waiting indications for calls directed to a Calling Group. See also Fax Message-Waiting Receiver . Monolingual Mode MERLIN Messaging System operation in which a single language is used for system prompts, menus and announcements. The available languages are U.S. English, Canadian F[...]

Outcalling Schedule The time period during which Outcalling will be attempted, if Outcalling is On and a message is deposited in a user's mailbox. Overflow Coverage The method of designating a secondary Calling Group or the Queued Call Console (Hybrid/PBX only) to receive calls when the number of calls waiting in the queue for the primary Call[...]

Primary Language The default language used for playing system prompts, menus and announcements to callers when the MERLIN Messaging System is in Bilingual mode. Contrast with Secondary Language . Q Queued Call Console Telephone that can be used by a system operator only if the communications system is in Hybrid/PBX mode. It is used to answer outsid[...]

Security Measures taken against the possibility of Toll Fraud. Look for Security Alerts throughout this Online Guide for information about protecting your system. Selector Code A one-digit number (1–9) representing a menu option that callers select from a Main menu or a Submenu in order to transfer to an extension or mailbox or to play a Submenu [...]

T Temporary Closure Greeting A MERLIN Messaging System feature that enables the System Manager to record and schedule a special greeting to be played before the Automated Attendant's Main menu prompt. This feature is used in conjunction with the Temporary Schedule feature. A Temporary Closure Greeting is used when a company closes for a holida[...]

Transfer Return Interval The number of times a transferred call will ring at the transfer destination before it returns to the transfer originator. See also VMS Transfer Return Interval. Transfer-Only Extension An extension that has no message storage space allotted to it on the MERLIN Messaging System. It is used in conjunction with the MERLIN Mes[...]

Help Navigation You can move from one topic to another in the Online Guide by activating topic-associated hypertext links. This can be done in any of the following ways: From a topic listed in the Contents Panel on the left side of the screen. ● From the Technology Bar at the bottom of the screen. ● From within the topic text. ● The Technolog[...]

Displays a table containing Touch-Tones and rules which are valid for all menus Programming Conventions The procedures for programming the MERLIN Messaging System in this Online Guide use several conventions to indicate what the steps involve. The conventions are described in the following table: Typeface Sample Meaning To select this option, press[...]