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Maytag MAH9700AW* manual

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Table of contents for the manual

  • Page 1

    27” Front Load W asher This Base Manual covers general information. Refer to individual T echnical Sheet for information on specific models. This manual includes, but is not limited to the following: MAH9700A W* Service This manual is to be used by qualified appliance technicians only. Maytag does not assume any responsibility for property damage[...]

  • Page 2

    2 16025909 Rev . 0 ©2005 Maytag Services Import ant Notices for Servicers and Consumers Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and workmanship go into every product to provide our customers with quality products. It is possible, however , that during its lifetime a product may [...]

  • Page 3

    ©2005 Maytag Services 16025909 Rev . 0 3 Important Information .................................................... 2 Imp ort ant Saf ety I nfo rma tio n ......................................... 4 General Information Model Identification .................................................... 8 Serial Label Location .................................[...]

  • Page 4

    4 16025909 Rev . 0 ©2005Maytag Services when required. Do not do it yourself unless you know how! • T o reduce the risk of fire, clothes which have traces of any flammable substances such as vegetable oil, cooking oil, machine oil, flammable chemicals, thinner , etc. or anything containing wax or chemicals such as in mops and cleaning cloths, mu[...]

  • Page 5

    ©2005Maytag Services 16025909 Rev . 0 5 Electrical Service Information T o avoid risk of personal injury or death due to electrical shock: • Observe all local codes and ordinances. • Disconnect electrical power to unit before servicing. • Ground appliance properly . • Check with a qualified electrician if you are not sure this appliance is[...]

  • Page 6

    6 16025909 Rev . 0 ©2005Maytag Services Import ant Safety Information Explanation Polarization –This means that the larger slot must be neutral and the small slot must be at line voltage. Mispolarized –The outlet is incorrectly wired so that the larger slot is at line voltage and the smaller slot is neutral. Grounded –This means the round ho[...]

  • Page 7

    ©2005Maytag Services 16025909 Rev . 0 7 Import ant Safety Information[...]

  • Page 8

    8 16025909 Rev . 0 ©2005Maytag Services Model Identification Complete registration card and promptly return. If registration card is missing: • For Maytag product call 1-800-688-9900 or visit the Web Site at www .maytag.com • For product in Canada call 1-866-587-2002 or visit the Web Site at www .maytag.com. When contacting provide product inf[...]

  • Page 9

    ©2005Maytag Services 16025909 Rev . 0 9 General Information T rouble Shooting and Diagnostic Guide is located behind the unit taped to the back. Wa s h e r N o m e n c l a t u r e M A H 9 7 0 0 A Y W Bra nd M= May tag Li sti n g W 120V -60hz Y 240V -60hz Z Canada 240V -60hz Y 220-240 V / 50 -60 Hz Fe atu re Co nte nt 9700 Featu re Pa ckage Mar ket[...]

  • Page 10

    T roubleshooting Procedures ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . 10 16025909 Rev . 0 ©2005 Maytag Services Place washer into Service Mode and check for diagnostic codes. See Technical Data Sheet taped to rear panel. Will N ot Sta rt • Pl[...]

  • Page 11

    T roubleshooting Procedures ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . ©2005 Maytag Services 16025909 Rev . 0 11 Board an d pump. • Perform Board O utput Test . • Use high efficiency or low su dsing det ergen t spe ciall y for mu late d for [...]

  • Page 12

    T roubleshooting Procedures ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . 12 16025909 Rev . 0 ©2005 Maytag Services • Disconnect inle t hoses from the W a ter Valve and cl ean the valve s cree ns of any debri s. Noisy and/or Vibra tion/W alki ng [...]

  • Page 13

    T roubleshooting Procedures ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . ©2005 Maytag Services 16025909 Rev . 0 13 LED Displa y Description Diagnostic code dL Open door lock switc h with m otor running. 18 dS Doo r switch is read as open and the d[...]

  • Page 14

    T roubleshooting Procedures ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . 14 16025909 Rev . 0 ©2005 Maytag Services # IN Test or Display Press LED to Start Press LE D to Cancel Fast Tim e- Dow n / A d vance to Next St ep Press Temperature to star t[...]

  • Page 15

    T roubleshooting Procedures ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . ©2005 Maytag Services 16025909 Rev . 0 15 # IN Fast Time Down Te st W hi le any test or cycle is running in Service Mode, pressing the Temperat ure k ey wil l advance the pro[...]

  • Page 16

    T roubleshooting Procedures ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . 16 16025909 Rev . 0 ©2005 Maytag Services in ).W h ile in Service Mod e follow chart to check res pect ive fun ction. • W hen the “Rota ry Cy cle Selector ” is set to ?[...]

  • Page 17

    T roubleshooting Procedures ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . ©2005 Maytag Services 16025909 Rev . 0 17 • Select or ” button is pressed, the Mai n relay will be toggled (either fr om “ on” to “off ” or from“ off” to “o[...]

  • Page 18

    T roubleshooting Procedures ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . 18 16025909 Rev . 0 ©2005 Maytag Services Sele cti on Compone nt Functi on Rotary cycle selector set to Quick W ash. Press Rotary Sel ector Knob. Drain Pump 1 st pres s Drain[...]

  • Page 19

    T roubleshooting Procedures ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . ©2005 Maytag Services 16025909 Rev . 0 19 Diag. Code Des crip tion Trig ger A ct ion to be taken 8 W ater le vel sensor fault . Inpu t sign al fr om water level Se nsor is ou[...]

  • Page 20

    T roubleshooting Procedures ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . 20 16025909 Rev . 0 ©2005 Maytag Services Diag. Code Des crip tion Trig ger A ct ion to be taken 25 Motor tach signal exists with out mot or runnin g. Tach signal exis ts wit[...]

  • Page 21

    Component T esting Information ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . ©2005 Maytag Services 16025909 Rev . 0 21 Illustra tion Compo nent Test Proc edu re Resu lts Thermistor Unplug harness connector and test from wire ins ertion side. Pin #6[...]

  • Page 22

    Component T esting Information ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . 22 16025909 Rev . 0 ©2005 Maytag Services 1 1 2 3 1 CN3 CN6 RY 9 CN7 9 4 1 8 5 3 1 4 1 CN8 CN10 CN9 ATC Control When ATC cold wash is selected, the Heater turns on if the [...]

  • Page 23

    Component T esting Information ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . ©2005 Maytag Services 16025909 Rev . 0 23 Note: The heater will not turn on more than once in a wash cycle (no reheating). SUB TOT AL COOLI NG / DI SENT ANGL E WA SH IN G [...]

  • Page 24

    Component T esting Information ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . 24 16025909 Rev . 0 ©2005 Maytag Services SUB TOT AL DISENT ANG LE / FILLING T O REMOVE SUDS RIN SE FIL L / Ro tati on of Spinner MIDTERM SPIN DRAI N RIN SE 1 SUB TOT AL D[...]

  • Page 25

    Component T esting Information ! WARNING T o avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power . ©2005 Maytag Services 16025909 Rev . 0 25 SUB TOT AL DISENT ANGLE / FIL LIN G T O REMO VE SUDS RINSE FILL / R o tati on o f Spinner MIDTERM SPIN DRA IN RIN SE 2 SUB TOT AL[...]

  • Page 26

    26 16025909 Rev . 0 ©2005 Maytag Services T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembl y Pr ocedures W ARNI NG ! T op Removal 1. Disconnect power supply to unit. 2. Remove 2 10mm screws from washer back. 3. Slide T op Cover towards the rear to clear the screw head from flange o[...]

  • Page 27

    ©2005 Maytag Services 16025909 Rev . 0 27 T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembly Pr ocedures W ARNI NG ! Reactor Removal 1. Disconnect power supply to unit. 2. Remove T op Cover . 3. Remove single attachment screw on cross brace. 4. T wist Reactor counterclockwise to rem[...]

  • Page 28

    28 16025909 Rev . 0 ©2005 Maytag Services T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembl y Pr ocedures W ARNI NG ! W ater V alve Removal 1. Disconnect power supply to unit. 2. Remove T op Cover . 3. Remove two screws each hot and 3 valve combo cold valve. 4. Remove hose clamps an[...]

  • Page 29

    ©2005 Maytag Services 16025909 Rev . 0 29 T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembly Pr ocedures W ARNI NG ! 6. Remove fill hose clamp and hose. Console Removal 1. Disconnect power supply to unit. 2. Remove T op Cover . 3. Remove Dispenser Drawer . 4. Remove five screws atta[...]

  • Page 30

    26 16025909 Rev . 0 ©2005 Maytag Services T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassemb l y Pr ocedures W ARNI NG ! 3. Remove hinge retainer plate. 4. Remove door from hinge posts. 5. Remove Screws around the perimeter of the glass retainer . 6. Remove the glass retainer . 7. Rem[...]

  • Page 31

    ©2005 Maytag Services 16025909 Rev . 0 31 T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembl y Procedures WARNI NG ! Front Panel Removal 1. Disconnect power supply to unit. 2. Remove T op Cover . 3. Remove Console. 4. Open door and remove Boot Retainer Clamp. Expand the Boot Clamp S [...]

  • Page 32

    32 16025909 Rev . 0 ©2005 Maytag Services T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembl y Pr ocedures W ARNI NG ! 8. Lift Front Panel from bottom brackets. Boot Removal 1. Disconnect power supply to unit. 2. Remove T op Cover . 3. Remove Console. 4. Remove Front Panel. 5. Loosen[...]

  • Page 33

    ©2005 Maytag Services 16025909 Rev . 0 33 T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembl y Procedures WARNI NG ! Motor Removal 1. Disconnect power supply to unit. 2. Remove two screws attaching Back Cover and slide cover up and lift bottom edge out of retaining slot s. 3. Remove [...]

  • Page 34

    34 16025909 Rev . 0 ©2005 Maytag Services T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembl y Pr ocedures W ARNI NG ! NOTE: When reinst alling Motor torqe nut to 32-47 f t. lbs. 6. Grasp the Rotor at 3 and 9 o’clock while pulling Rotor from shaft. CAUTION: The rotor cont ains powe[...]

  • Page 35

    ©2005 Maytag Services 16025909 Rev . 0 35 T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembl y Procedures WARNI NG ! Drain Pump Removal 1. Disconnect power supply to unit. 2. Remove Back Cover . 3. Remove clamp and Drain Hose. 4. Remove clamp and Pump Hose. 5. Remove wiring connector[...]

  • Page 36

    36 16025909 Rev . 0 ©2005 Maytag Services T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembl y Pr ocedures W ARNI NG ! Outer T ub and S pinner Removal 1. Disconnect power supply to unit. 2. Remove T op Cover . 3. Remove Console. 4. Remove Front Panel. 5. Remove Back Cover . 6. Remove[...]

  • Page 37

    ©2005 Maytag Services 16025909 Rev . 0 37 T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembl y Procedures WARNI NG ! 14. Remove fill hose. 15. Remove Pressure Switch harness connector . 16. Remove the Pressure Hose. 17. Remove ground wire.[...]

  • Page 38

    38 16025909 Rev . 0 ©2005 Maytag Services T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembl y Pr ocedures W ARNI NG ! 18. Remove lef t and right V ent Hoses. 19. Lif t Suspension S pring from keeper in cabinet. Repeat for the opposite side and let Outer Tub rest on support board. 20[...]

  • Page 39

    ©2005 Maytag Services 16025909 Rev . 0 39 T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembl y Procedures WARNI NG ! 23. Set the tub on the floor . Position 4" wood blocks or equivalent around the spinner shaft. Roll the tub to the upright position and rest it on the blocks. . 2[...]

  • Page 40

    40 16025909 Rev . 0 ©2005 Maytag Services T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Disassembl y Pr ocedures W ARNI NG ! 27. Lif t S pinner to access Wave W asher . 28. Remove screw and release t ab to remove Baffles[...]

  • Page 41

    ©2005 Maytag Services 16025909 Rev. 0 41 A A A A A ppendix ppendix ppendix ppendix ppendix A A A A A[...]

  • Page 42

    42 16025909 Rev . 0 ©2005 Maytag Services 101504 DC68-02 032B[...]

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    ©2005 Maytag Services 16025909 Rev. 0 43[...]

  • Page 44

    44 16025909 Rev . 0 ©2005 Maytag Services WA RNI NG ![...]

  • Page 45

    ©2005 Maytag Services 16025909 Rev. 0 45 To A voi d The Po ssibilit y O f Wate r D amag e: • H a v e W a t e r F aucets Eas ily A c cessib le • Tur n Of f Fauc ets W he n Wash er Is Not In Us e. DRAI N F ACILIT Y Reco m me nded height of the sta ndpipe is 1 8”. T h e dra in hose m u st be route d t hrou gh the drai n ho se c lip to the st an[...]

  • Page 46

    46 16025909 Rev . 0 ©2005 Maytag Services[...]

  • Page 47

    ©2005 Maytag Services 16025909 Rev. 0 47 Bef or e u sing th e was hing mac hin e , you mu st rem ove the fo ur ship ping bol ts[...]

  • Page 48

    48 16025909 Rev . 0 ©2005 Maytag Services[...]

  • Page 49

    ©2005 Maytag Services 16025909 Rev. 0 49 A A A A A ppendix B ppendix B ppendix B ppendix B ppendix B[...]

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    50 16025909 Rev . 0 ©2005 Maytag Services[...]

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    ©2005 Maytag Services 16025909 Rev. 0 51[...]

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    52 16025909 Rev . 0 ©2005 Maytag Services[...]

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    ©2005 Maytag Services 16025909 Rev. 0 53[...]

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    54 16025909 Rev . 0 ©2005 Maytag Services[...]

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    ©2005 Maytag Services 16025909 Rev. 0 55[...]

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    56 16025909 Rev . 0 ©2005 Maytag Services[...]

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    ©2005 Maytag Services 16025909 Rev. 0 57[...]

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    58 16025909 Rev . 0 ©2005 Maytag Services[...]

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    62 16025909 Rev . 0 ©2005 Maytag Services[...]

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    ©2005 Maytag Services 16025909 Rev. 0 63[...]

  • Page 64

    64 16025909 Rev . 0 ©2005 Maytag Services In f o r m a tio n co des m a y be dis p lay ed t o h el p y o u better un d erst a n d w h a t is o ccu rri n g w i t h the w as he r . I NFORM A TION C OD ES T ROUBL ES HOO T IN G Fo r an y co de s n o t l i s t e d a bo v e , c a l l M a ytag Cu st o me r Se r vice at 1 -80 0 -688 -9900 USA or 1 -80 0 -[...]

  • Page 65

    ©2005 Maytag Services 16025909 Rev. 0 65[...]