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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Miele W 3370 Edition 111, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Miele W 3370 Edition 111 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Miele W 3370 Edition 111. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Miele W 3370 Edition 111 should contain:
- informations concerning technical data of Miele W 3370 Edition 111
- name of the manufacturer and a year of construction of the Miele W 3370 Edition 111 item
- rules of operation, control and maintenance of the Miele W 3370 Edition 111 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Miele W 3370 Edition 111 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Miele W 3370 Edition 111, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Miele service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Miele W 3370 Edition 111.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Miele W 3370 Edition 111 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Operating instructions for Washing machine W 3370 Edition 111 To avoid the risk of accidents or damage to the machine it is essential to read these instructions before it is installed and used for the first time. M.-Nr. 09 655 830 e n-G B[...]
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Page 2
Disposal of the packing material The packaging is designed to protect the machine from damage during transportation. The packaging materials used are selected from materials which are environmentally friendly for disposal and should be recycled. Recycling the packaging reduces the use of raw materials in the manufacturing process and also reduces t[...]
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Page 3
Caring for our environment .........................................2 Warning and Safety instructions .....................................6 Operating the washing machine .....................................1 3 Control panel .....................................................1 3 Before using for the first time ...................................[...]
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Page 4
Changing the programme sequence .................................3 1 Cancelling a programme ............................................3 1 Interrupting a programme ...........................................3 1 Making changes to a programme .....................................3 1 Adding or removing laundry after a programme has started ..........[...]
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Page 5
Installation and connection ........................................4 9 Front view ........................................................4 9 Rear view ........................................................5 0 Installation surface .................................................5 1 Transporting the washing machine to its installation site .....[...]
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Page 6
This machine complies with current safety requirements. Inappropriate use can, however, lead to personal injury and damage to property. To avoid the risk of accidents and damage to the machine, please read these instructions carefully before using it for the first time. They contain important information on its safety, use and maintenance. Keep the[...]
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Page 7
Safety with children ~ Children under 8 years of age must be kept away from the machine unless they are constantly supervised. ~ Children 8 years and older may only use the machine unsupervised if they have been shown how to use it in a safe way and recognise and understand the consequences of incorrect operation. ~ Children must not be allowed to [...]
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Page 8
Technical safety ~ Before setting up the washing machine, check it for any externally visible damage. Do not install or use a damaged machine. ~ Before connecting the machine, ensure that the connection data on the data plate (fuse rating, voltage and frequency) match the mains electricity supply. If in any doubt, consult a qualified electrician. ~[...]
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Page 9
~ Unauthorised repairs could result in unforeseen dangers for the user, for which Miele cannot accept liability. Repairs should only be undertaken by a Miele approved service technician, otherwise any subsequent damage will not be covered by the guarantee. ~ If the electrical connection cable is faulty it must only be replaced by a Miele approved s[...]
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Page 10
Correct use ~ The maximum load of dry laundry for this machine is 7 kg. See the "Programme chart" for the maximum recommended loads in individual programmes. ~ Do not install your washing machine in rooms where temperatures below freezing may occur. Frozen hoses may burst or split. The reliability of the electronic control unit may be imp[...]
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Page 11
~ If the correct amount of detergent is dispensed, the machine should not need to be descaled. If, however, you do wish to descale it, only use proprietary non-corrosive descaling agents and strictly observe the instructions on the packaging. A special descaling agent is available to order from Miele (see "Optional accessories"). ~ Textil[...]
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Page 12
Accessories ~ Accessory parts may only be fitted when expressly approved by Miele. If other parts are used, guarantee, performance and product liability claims will be invalidated. ~ A Miele tumble dryer can be stacked on top of a Miele washing machine using the appropriate stacking kit (available as an optional accessory). Please make sure you ord[...]
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Page 13
Control panel a Display See the following page for more information. b Start button – For delaying the start of a programme – Starts the wash programme c Extra option buttons Extra options can be added to the basic programme. Use the top button to select either the Short , Pre-wash ,o r Soak option. Use the lower button to select the Water plus[...]
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Page 14
Display The display shows: – the programme duration (Time left display) – delay start – the programmable functions Programme duration After the start of a programme, the estimated programme duration will appear in the display in hours and minutes. When delay start is being used, the programme duration will appear after the delay start time ha[...]
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Page 15
Before using the machine for the first time ensure that it is correctly installed and connected. See "Installation and connection". Also check that the drain filter is securely tightened to prevent the risk of leaks during use. This washing machine has undergone a complete functional test at the factory and there will be some residual wat[...]
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Page 16
Energy and water consumption – Water consumption and energy usage are determined by the size of the load. To make the most out of your machine, load the maximum dry load for the programme you are using. – When smaller amounts of laundry are washed, the automatic load recognition system will reduce the amount of water, time and energy used. This[...]
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Page 17
Brief instructions The headings numbered A , B , C ,... show the operating sequence and can be used as brief instructions. A Sort the laundry ^ Empty all pockets. , Foreign objects (e.g. nails, coins, paper clips, etc.) can cause damage to garments and components in the machine. ^ Badly soiled areas, stains etc. should be cleaned as soon as possibl[...]
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Page 18
B Switch on the washing machine C Load the drum ^ Press the Door button to open the drum door. ^ Unfold the laundry and load loosely into the drum. Mixing both large and small items gives better wash results and also helps distribute the load evenly during spinning. The most efficient use of energy and water is achieved when a full load is washed. [...]
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Page 19
F Select any Extra option(s) Each press of the top button selects the Extra options in the following order: Short , Pre-wash , Soak or no option. Use the lower button to select the Water plus Extra option. ^ Select the Extra option you require. Not all Extra options are suitable for use with every programme. You can only select Extra options which [...]
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Page 20
H Add detergent It is important to dispense the correct amount, becaus e... . . . too little detergent results in: – Laundry not getting properly clean and and in time becoming grey and hard to the touch. – Greasy particles clinging to the laundry. – Limescale deposits on the heater elements. . . . too much results in: – Excessive foam whic[...]
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Page 21
I Start the programme ^ Press the flashing Start button. If a delay start time has been selected, then this will count down in the display. At the end of the delay start time or im - mediately after the programme has started (if a delay start time has not been selected) the estimated programme duration will appear in the display. During the first 1[...]
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Page 22
Final spin speed You can reduce the final spin speed. However, you cannot select a final spin speed higher than that shown in the chart above. Rinse and interim spin There is a spin after the main wash and between the rinses. A reduction in the final spin speed will also reduce the interim spin speed. If a spin speed of less than 700 rpm is selecte[...]
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Page 23
With Delay start you can choose when you want the programme to start. The start of a programme can be delayed from 30 minutes up to a maximum of 24 hours, allowing you to make use of night-time economy electricity rates, for example. To select Delay start Make sure that the programme selector is at the , Finish position. The , Delay start indicator[...]
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Page 24
Programme chart 24 Cottons 30°C to 90°C Max. load 7.0 kg Use for Cotton, linen or cotton mix fabrics, e.g. table linen, towelling, underwear, T-shirts etc. Note The 60°/40°C programmes differ from the r / s programmes as follows: – Shorter programme duration – Longer temperature holding times – Higher energy consumption Where particularly[...]
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Page 25
Programme chart 25 Dark garments / Denim 40°C Max. load 3.0 kg Use for Black and dark garments made from cotton, mixed fibre or denim. Notes – Wash inside out. – Denim often contains excess dye and may run during the first few washes. Wash light and dark coloured items separately. Express 20 40°C Max. load 3.0 kg Use for Cotton and minimum ir[...]
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Page 26
Programme chart 26 Drain/Spin Notes – Drain only: Select Without spin . – Make sure you select the appropriate spin speed. Separate rinse/Starch Max. load 7.0 kg Use for – Rinsing hand-washed items. – Starching table cloths, serviettes and workwear Notes – Reduce the spin speed for fabrics which crease easily. – Items for starching shou[...]
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Page 27
You can use the extra option buttons to augment the basic wash programmes. Short For light to normal soiling with no visible staining. This shortens the programme running time. Pre-wash For laundry with large amounts of dirt e.g. dust, sand. Soak For heavily soiled and stained items with protein stains (e.g. blood, fats and oils, cocoa). – A leng[...]
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Page 28
Main wash Rinses Spinning Water level Wash rhythm Water level Rinses Interim spin Final spin Programme sequence 28 Cottons d a ( 2-4 1)2) LL Minimum iron ( c e 2-3 3) LL Automatic plus ( abc e 2-3 3) LL Dark garments / Denim ( b d 3 – L Express 20 d b d 1-3 3) LL Shirts e c e 2 – L Woollens /e f e 2 LL Delicates e d e 3 – L Drain/Spin – –[...]
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Page 29
d = Low water level ( = Medium water level e = High water level a = Intensive rhythm b = Normal rhythm c = Gentle rhythm d = Sensitive rhythm e = Ultra sensitive rhythm f = Handwash rhythm This machine has fully electronic controls with automatic load recognition. It takes in the right amount of water required for the programme depending on the amo[...]
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Page 30
Washing The figure quoted in the bucket is the maximum temperature the garment can be washed at. The number of bars under the symbol indicates the level of agitation permitted. 9 No bar under the symbol: = normal agitation 4 One bar under the symbol: = reduced agitation c Two bars under the symbol: = much reduced agitation / Hand wash (if no temper[...]
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Page 31
Cancelling a programme You can cancel a programme at any time after it has started. ^ Turn the programme selector to , Finish . The programme has been cancelled when the Anti-crease/Finish indicator light comes on. If you want to select a different programme: ^ Switch the washing machine off and then back on again with the K button. ^ Check that th[...]
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Page 32
Adding or removing laundry after a programme has started ^ Press the Door button in until the drum door springs open. ^ Add or remove items. ^ Close the door. The programme will continue automatically. Please note: Once a programme has started the machine cannot recognise any adjustment to the load. For this reason, if laundry is added or removed a[...]
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Page 33
The correct detergent All modern detergents produced for automatic washing machines are suitable. Use dispensing aids, e.g. balls, if these are supplied with the detergent. Tablets are suitable for full loads, but note that it may be impractical to reduce tablets for smaller loads. Some tablets do not dissolve as rapidly as others, and may not be s[...]
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Page 34
Detergent 34 Universal detergent Detergent for coloureds Detergent for delicates Specialist detergent* Proofing agent** Fabric conditioner Cottons X X – – – X Minimum iron X X – – – X Automatic plus X X – – – X Dark garments / Denim 1) XXX – – X Express 20 1) XX – –– X Shirts X X – – – X Woollens / ––– X – [...]
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Page 35
The right amount to dispense will depend on the following: – The quantity of laundry. – The soiling level of the laundry. Lightly soiled No visible dirt or stains. Possibly slight body odour. Normally soiled Visibly dirty and/or just a few slight stains. Heavily soiled Visible dirt and stains and/or dried on soiling. – The water hardness leve[...]
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Page 36
Fabric conditioners and liquid starch Fabric conditioners make garments soft to handle and help prevent static cling when tumble drying. Starch stiffens and gives body to items of laundry, e.g. shirts, tablecloths and bed linen. Automatic dispensing of fabric conditioner or liquid starch to laundry at the end of a programme ^ Add the fabric conditi[...]
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Page 37
A range of Miele branded cleaning agents and conditioning products is available to order from the Miele Spare parts department or online at www.miele.co.uk Cleaning the drum (Hygiene info) Washing at low temperatures and/or using liquid detergent can cause bacteria and unpleasant odours to build up in the machine. In order to clean the drum and als[...]
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Page 38
^ Clean the siphon. 1 . Remove the siphon from compartment § and rinse under hot running water. Clean the siphon tube in the same way. 2 . Replace the siphon. If starching frequently, thoroughly clean the siphon and siphon tube regularly. A build-up of liquid starch will cause them to get clogged. Cleaning the detergent dispenser drawer housing ^ [...]
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Page 39
Cleaning the water inlet filters The washing machine has two filters to protect the inlet valves. These filters should be checked every six months or so, or more often if there are frequent interruptions to the water supply. To clean the filter in the union in the open end of the inlet hose: ^ First turn off the stopcock. ^ Unscrew the inlet hose f[...]
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Page 40
With the help of the following notes, minor faults in the performance of the appliance, some of which may result from incorrect operation, can be put right without contacting the Service Department. , Repair work to electrical appliances should only be carried out by a suitably qualified person in strict accordance with current local and national s[...]
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Page 41
The wash programme stops and a fault indicator light comes on. Problem Possible cause Remedy A The Check drain light flashes and "– – –" appears in the display. The water outlet is blocked. Clean the drain filter and the drain pump as described in "Problem solving guide – Opening the drum door in the event of a blocked water [...]
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Page 42
A maintenance light comes on but the wash programme continues as normal. Problem Possible cause Remedy A The Hygiene Info maintenance light comes on. A programme using a temperature above 60°C has not been run for a long time. In order to prevent bacteria and unpleasant odours building up in the machine, run a Cottons 90°C programme using powder [...]
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Page 43
General problems Problem Possible cause Remedy The machine shakes during the spin cycle. The machine feet are not level. Level the machine (see "Installation and connection"). The laundry has not been spun properly and is still wet. The machine detected an imbalance during the final spin and reduced the spin speed automatically. Include b[...]
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Page 44
An unsatisfactory wash result Problem Possible cause Remedy Liquid detergent does not give the required result. Liquid detergents usually contain no bleaching agents. They do not remove fruit, coffee and tea stains. – Use a general purpose detergent containing a bleaching agent. – Add stain removers into compartment j of the detergent dispenser[...]
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Page 45
The drum door does not open when you press the Door button Possible cause Remedy The washing machine is not connected to the electricity supply and/or is not switched on. Insert the plug in the socket and switch on and / or switch the machine on with the K button. Power cut. Open the drum door as described in "Opening the drum door in the even[...]
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Page 46
Opening the drum door in the event of a blocked drain outlet and/or power failure ^ Switch the washing machine off. There is a lever behind the detergent drawer fascia panel. ^ Remove the lever. ^ Use it to open the access flap. Blocked drain outlet If the drain outlet is blocked, up to 25 litres of water will be retained in the machine. , Caution:[...]
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Page 47
Once the flow of water ceases: ^ Remove the drain filter completely. ^ Clean it thoroughly. ^ Remove any foreign objects (e.g. buttons, coins, etc.) and fluff from the filter housing. Turn the impeller by hand to check that it rotates freely. Any foreign object causing an obstruction should be removed. ^ Put the drain filter back in place and secur[...]
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Page 48
In the event of any faults which you cannot remedy yourself, please contact: – your Miele Dealer or – Miele (see back cover for contact details). When contacting your Dealer or Miele, please quote the model and serial number of your machine, both of which are shown on the data plate visible above the porthole glass when the door is open. N.B. A[...]
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Page 49
Front view a Inlet hose (tested to withstand pressure of at least 7,000 kPa) b Electricity supply cable c - f Flexible drain hose (with detachable swivel elbow) g Control panel h Detergent dispenser drawer i Drum door j Access to drain filter, drain pump and emergency release k Handle recesses for moving the machine l Four height adjustable feet In[...]
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Page 50
Rear view a Protruding lid for holding when moving the machine b Electricity supply cable c Inlet hose (tested to withstand pressure of at least 7,000 kPa) d Drain hose e Transport clip for inlet and drain hoses f Safety cap for transit bars g Transport clip for inlet and drain hoses and for storing transit bars when not in use. Installation and co[...]
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Page 51
Installation surface A concrete floor is the most suitable installation surface for a washing machine, being far less prone to vibration during the spin cycle than wooden floorboards or a carpeted surface. Please note: ^ The machine must be level and securely positioned. ^ To avoid vibrations during spinning, the machine should not be installed on [...]
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Page 52
^ Using the spanner supplied, turn the left-hand transit bar 90°, then ^ withdraw the transit bar. ^ Turn the right-hand transit bar 90°, then ^ withdraw the transit bar. Installation and connection 52[...]
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Page 53
, To avoid the risk of injury the holes for the transit bars must be covered after the transit bars have been removed. ^ Plug the holes with the plastic caps as illustrated. ^ Secure the transit bars to the back of the washing machine. Make sure that the top catch is located above the holder. , The machine must not be moved without the transit bars[...]
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Page 54
Levelling the machine The machine must stand perfectly level on all four feet to ensure safe and proper operation. Incorrect installation may increase electricity and water consumption and may cause the machine to move about. Screwing out and adjusting the feet The four adjustable screw feet are used to level the machine. All four feet are screwed [...]
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Page 55
The fitting of building-under kits* and stacking kits* must only be undertaken by qualified and competent persons, in accordance with the instructions supplied with the kit. Building under a continuous worktop/in a kitchen run If you wish to push your machine under a worktop and there is space to do this without removing the lid , the conversion ki[...]
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Page 56
The Miele water protection system The Miele water protection system protects the washing machine from water damage. The system consists of three main components: 1) the inlet hose 2) the electronic unit and the washing machine housing 3) the drain hose 1) Inlet hose The inlet hose is tested to withstand pressure of more than 7,000 kPa. 2) Electroni[...]
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Page 57
Connection to the water supply The machine should be connected to a mains water supply in accordance with local and national safety regulations. The German authorities do not require it to have a non-return valve as the washing machine has been designed to comply with DIN regulations. The machine is designed to operate with a flow pressure of betwe[...]
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Page 58
Connection to the drainage system The machine drains via a drain pump with a delivery head of 1 metre*. The drain hose must not be kinked as this restricts drainage. The swivel elbow at the end of the hose can be turned in either direction, or can be detached if required, with a sharp twist and pull. If required, the drain hose can be extended to a[...]
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Page 59
Electrical connection U.K. All electrical work should be carried out by a suitably qualified and competent person, in strict accordance with current national and local safety regulations (BS 7671 in the UK). Ensure power is not supplied to the appliance until after installation work has been carried out. The appliance is supplied with a mains cable[...]
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Page 60
Consumption data 60 Load Consumption data Energy Water Duration Residual moisture in kWh in litres Notes for test institutes: * Test programme in accordance with EN 60456 and energy label with Directive 1061/2010. Consumption data can vary from the nominal values given depending on water pressure, water hardness, water inlet temperature, room tempe[...]
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Page 61
Height 850 mm Width 595 mm Depth 615 mm Depth with door open 987 mm Height for building under 820 mm Width for building under 600 mm Depth for building under 600 mm Weight 98 kg Capacity 7 kg dry laundry Voltage see data plate Connected load see data plate Fuse rating see data plate / plug Consumption data see "Consumption data" Water flo[...]
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Page 62
The programmable functions can be used to tailor washing programmes to suit your individual requirements. Programmable functions can be altered at any time. The programmable functions are accessed via the Start button and the programme selector. Water plus system This setting is used to specify one of three options for the Water plus button. P2 : ([...]
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Page 63
Gentle action Activating Gentle action reduces the drum action and is suitable for washing slightly soiled items more gently. It should be activated for garments with a single bar under the "bucket" in the care label and for articles which feel too hard after they have been dried. Gentle action can be activated for the Cottons and the Min[...]
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Page 64
Suds cooling When this is activated, additional water flows into the drum at the end of the main wash to cool the suds down. Hot suds can damage plastic drainage pipes. Suds cooling takes place when the Cottons 90°C programme is selected. Suds cooling should be activated: – to prevent the danger of scalding if the drain hose is hooked over the e[...]
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Page 65
Memory function If an extra option is selected for a programme, and / or the spin speed is altered, the machine stores these changes in memory at the start of a programme. When that particular programme is chosen again, the washing machine will display the extra option(s) and / or spin speed which have been stored for that programme in the memory. [...]
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Page 66
Soak duration A length of time of between 30 minutes and 2 hours can be programmed in 30 minute increments for the soak process. If the Soak option is pressed, the selected soak time will be carried out for the period selected before the wash programme is run. The machine is delivered with a two hour soak time set as standard. Follow steps A to G t[...]
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Page 67
Miele washing machines offer perfect care for your laundry and feature a wide range of special programmes designed to suit the fabric being washed. Miele have also developed a range of specialist CareCollection detergents and conditioning products as well as descaling agent and water softening tablets to offer you a complete package for looking aft[...]
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Page 68
"UltraWhite" detergent This multi-purpose powder detergent has excellent stain removal properties and is suitable for white and light coloured laundry as well as heavily soiled coloured items. "UltraColor" detergent for coloured garments This liquid detergent is particularly suitable for cleaning coloured and dark garments. The [...]
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Page 72
Alteration rights reserved/2313/W 3370 Edition 111 M.-Nr. 09 655 830 / 00 M.-Nr. 09 655 830 / 00[...]