Miele WMV 960 WPS manual

Oper ating instructions for washing machines T o avoid the risk of accidents or damage to the machine, it is essential t o read these instructions before it is installed and used for the first time. en-GB M.-Nr . 10 165 850[...]

Contents 2 Caring for the environment ................................................................................... 6 Warning and Safety instructions ......................................................................... 7 Operating the washing machine ......................................................................... 14 Control pan[...]

Contents 3 Garment care label symbols ............................................................................... 43 Spinning ................................................................................................................ 44 Progr amme chart .......................................................................................[...]

Contents 4 Recommended deter gents in accordance with Directive (EU) Nr . 1015/2010 ...... 72 Cleaning and care ................................................................................................ 75 Cleaning the drum (Hygiene info) ........................................................................... 75 External casing and fascia[...]

Contents 5 Consumption data ............................................................................................. 104 Note for test institut es .......................................................................................... 105 T echnical data .......................................................................................[...]

Caring for the envir onment 6 Disposal of the packing mate‐ rial The packaging is designed to pr otect the washing machine from damage dur‐ ing transportation. The packaging ma‐ terials used ar e selected from mat erials which are envir onmentally friendly for disposal and should be recycled. Recycling the packaging reduces the use of r aw ma[...]

W arning and Safety instructions 7 This washing machine complies with current safety r equirements. Inappr opriate use can, however , lead to personal injury and dam‐ age to pr operty . T o avoid the risk of accidents and damage t o the machine, please r ead these instructions carefully befor e using it for the first time. They contain important [...]

W arning and Safety instructions 8 Safety with children  Chil dren under 8 years of age must be k ept away from the wash‐ ing machine unless they are constantly supervised.  Chil dren 8 years and older may only use the washing machine un‐ supervised if they have been shown how to use it safely and r ecog‐ nise and understand the consequ[...]

W arning and Safety instructions 9  The ele ctrical safety of this washing machine can only be guar an‐ teed when corr ectly earthed. It is essential that this standard safety r equirement is met. If in any doubt, please have the wiring system of the building t ested by a qualified electrician. Miele cannot be held liable for the consequences [...]

W arning and Safety instructions 10  The mach ine must be isolated fr om the electricity supply when cleaning and maintaining the machine and in the event of a fault.  The Mie le "Wat er prot ection system" prot ects from water damage provided the following conditions ar e met: – the machine is correctly plumbed in and connect ed [...]

W arning and Safety instructions 11 Correct use  Do not insta ll the washing machine in a room wher e there is a risk of frost. F ro zen hoses may burst or split. The reliability of the elec‐ tronic contr ol unit may be impaired at t emperatur es below freezing point.  Befor e using the machine for the first time, check that the tr ansit ba[...]

W arning and Safety instructions 12  T ake car e when opening the drum door after using the steam function. Danger of burning due to escaping st eam and the high temper ature of the surface of the drum as well as the porthole glass. Stand back away fr om the machine and wait until the steam has dis‐ sipated.  The maximum load for this washi[...]

W arning and Safety instructions 13  Colo ur run and dye removers contain sulphur compounds which can cause damage such as corrosion. Do not use these pr oducts in this machine.  If deter gent comes into contact with the eyes, rinse them thor‐ oughly with lukewarm water immediat ely . If swallowed, seek medical assistance immediately and r [...]

Operating the washing machine 14 Control panel a T ouch display See the next page for mor e informa‐ tion. b Start/Stop sensor F or star ting the progr amme selected and cancel ling a progr amme once it has started. The pr ogramme selected can be started as soon as the sensor starts flashing. c  sensor The sensor lights up when informa‐ tion[...]

Operating the washing machine 15 T ouch display and sensors The  ,  and Start/Stop sensors and the sensors in the display r eact to finger tip contact. The display can be scratched by poin ted or sharp objects, e.g. pens. Only touch the touch display with your finger tips. T ouching the sensors in the display re‐ veals a list of options or [...]

Operating the washing machine 16  W ashing assistant The Washing assistant guides you st ep by step so that you can select the opti‐ mum wash progr amme for your laundry . See "Washing assistant" for mor e infor‐ mation.  Scr oll bar The scroll bar indicat es that further op‐ tions o r more t ext follows. The width of the scro[...]

Operating the washing machine 17 Examples on how to oper ate the machine Option lists Pr ogrammes menu (single option list): Programmes Cottons Delicates Denim ＜ ＞ Minimum iron Woollens  Shirts T ouching the ＜ or ＞ sensor scrolls t o the left or right of the list. The scroll bar shows you that further options ar e available. T ouch a pro[...]

Operating the washing machine 18 Setting numerical values Y ou can set numerical values in some menus. Temperature  OK 30 °C Cold – + - 90°C The numerical value is highlighted in whit e. T ouching the – sensor decreases the value and touching the + sensor in‐ creases it. The OK is used t o adopt the selected value. Tip: Th e values will [...]

Before using for the first time 19 Removing the protective foil and stick ers  Remove – the prot ective foil from the door . – any stickers from the fr ont and the lid.  Please do not r emove any labels (e.g. the data plate), visible when you open the door . Removing the detergent car‐ tridges fr om the drum There ar e two cartridges co[...]

Before using for the first time 20 After installing the washing machine  Befor e using the machine for the first time ensure that it is corr ectly in‐ stalled and connected. See "Installa‐ tion and connection". Also check that the dr ain filters are secur ely tightened to pr event the risk of water leaks during use. This washing ma[...]

Before using for the first time 21 Setting the clock format Clock format 24 h clock 12 h clock   Select the clock format you want. The clock format selected will be mark ed with a tick  and the display for setting the Time of day will appear . Setting the time of day Time of day OK 12 – + : 00  Use the – and + sensors t o set the cu[...]

T winDos 22 The washing machine has an integr ated det ergent dispensing unit. The deter gent dispensing unit can be used with 1. the Miele 2 Phase System or 2. any other liquid detergent and/or fab‐ ric conditi oner . The Miele 2 Phase System The Miele 2 Phase System uses a base det ergent (Ultr aPhase 1) and a deter‐ gent enhancer (UltraPhase[...]

T winDos 23 Inserting cartridges/containers  K eep filled containers or car‐ tridges out of the reach of childr en. Observe the instructions for use and warning instructions given by the de‐ ter gent manufacturer .  P ress the T winDos container access panel. The panel will spring open.  Dr op the panel down. Using cartridges UltraPhas[...]

T winDos 24  Push the Ultr aPhase 1 cartridge into Compartment 1 until it locks into po‐ sition.  Remove container 2 and push the Ultr aPhase 2 cartridge into Com‐ partment 2 until it locks into position. Keep the containers in a safe place. They can be used for other types of det ergent. Using containers  T ake the containers out of t[...]

T winDos 25 Setting the electronic unit to liq uid detergent and/or fabric conditioner  Switch on the washing machine and wait until the main menu appears in the display .  Use the ＞ sensor t o scroll t o the second page of the main menu. 10:30  Mixed items Settings  ＜ ＞  T ouch the Settings  sensor . The display will change[...]

T winDos 26 Settings for UltraPhase 1 and Ultr aPhase 2 The dosage amounts for UltraPhase 1 and Ultr aPhase 2 are pr e-set for hard‐ ness range II (  ). Compartment 1 ＜ ＞ Not defined Miele UltraColor Miele UltraPhase 1 Miele WoolCare    T ouch the Miele UltraPhase 1 sensor . The deter gent type selected will be mark ed with a tick[...]

T winDos 27 Settings for other types of detergent The dosage amount for Miele prod‐ ucts is pr e-set for water har dness lev‐ el Il (  ). Compartment 1 ＜ ＞ Not defined Miele UltraColor Miele UltraPhase 1 Miele WoolCare    Use the ＜ or ＞ sensors t o scroll through the display until the type of deter gent you want appears. [...]

T winDos 28 Running the first progr amme The T winDos system needs to be primed b efore you can use the wash‐ ing machine. T o do this you must run a wash pro‐ gramme without laundry .  Open the stopcock. Make sure that the washing machine door is cl osed properly .  T ouch the Programmes sensor .  Select the Cottons p rogr amme. First[...]

W ashing environmentally and economically 29 Energy and water consumption – Wat er consumption and energy us‐ age are det ermined by the size of the load. T o make the most of your machine, load the maximum dry load for the progr amme you are using. – When smaller amounts of laundry are washed, the automatic load r ecogni‐ tion system will [...]

W ashing environmentally and economically 30 EcoF eedback Y ou can view information about the en‐ er gy and water consumption of your washing machine with the ECO Feed- back sensor . The following information will appear in the display: – an estimate of the ener gy and water con sumption before the pr ogramme begins. – the energy and wat er c[...]

1. Pr epare the laundry 31  Empty all pock ets.  F oreign objects (e.g. nails, coins, paper clips, etc.) can cause damage to garments and to components in the machine. Sort the laundry  Sort the laundry by colour and by care label. Most garments have a t ex‐ tile care label in the collar or side seam. Tip: Dark t extiles oft en contain e[...]

2. Select a progr amme 32 Switch on the washing ma‐ chine In order for the load display t o func‐ tion correctly, the drum must be emp‐ ty before the washing machine is switched on.  P ress the  butt on. The interior drum lighting will come on. The drum lighting will go out automati‐ call y after five minutes. The main menu will appea[...]

3. Select progr amme settings 33 T emperature Y ou can alter the pr e-set temper ature of a wash pr ogramme.  T ouch the Temperature sensor .  Set the t emperatur e you want with – and + and confirm with OK . Spin speed Y ou can alter the pr e-set spin speed of a wash pr ogramme.  T ouch the Spin speed sensor .  Set the spin speed you[...]

3. Select progr amme settings 34 Pr ogrammeManager The Pr ogrammeManager option can be used t o customise the washing progr ammes to suit your r equire‐ ments.  T ouch the Prog. Manager sensor .  Select the option you want. Pr ogrammeManager is switched on. See "Pr ogrammeManager" for mor e in‐ formation. Options Y ou can use th[...]

3. Select progr amme settings 35 CapDosing Y ou can use CapDosing with this wash pr ogramme.  T ouch the CapDosing sensor . The types of capsules which can be used with the pr ogramme will appear in the display .  Select the type of capsule you want. CapDosing is activated. See "5. Add deter gent, CapDosing" for mor e information. E[...]

4. L oad the washing machine 36 Open the door  T ake hold of the door and pull it open. The load display will now appear . Load OK < 25 % The display shows the amount of laun‐ dr y loaded in the drum as a % (in 25% steps) of the maximum load permissible for the progr amme selected.  Unfo ld the laundry and load loosely into the drum. Mix[...]

4. L oad the washing machine 37 Close the door  Mak e sure that no it ems are caught between the door and the seal.  Shut the door with a gentle swing. The display will ask you to enter the de‐ gr ee of soiling of the laundry .  Ent er the degree of soiling with the Light or Heavy sensor and confirm with OK . See "Degree of soiling&[...]

5. Add detergent 38 There ar e several options for adding de‐ t ergent. T winDos If you selected TwinDos when setting the pr ogramme, det ergent will be dis‐ pensed automatically for this wash pr o‐ gramme. The deter gent dispensed will depend on which agents have been added to the T winDos unit. CapDosing If you selected CapDosing when setti[...]

5. Add detergent 39  Clo se the lid and press it firmly shut.  Clo se the deter gent dispenser draw‐ er . The capsule is opened by the act of in serting it in the deter gent dispenser drawer . The contents can run out of the capsule if you then remove it from the dr awer before it is used. In this case, dispose of the capsule and do not r e[...]

5. Add detergent 40 Detergent dispenser dr awer Add deter gent in accordance with the value in the dosage display . The percentage shown r elates to the amount of deter gent recommended by the manufacturer on the packaging. 40% = Add slightly less than half the amount r ecommended 50% = Add half the amount recom‐ mended 60% = Add slightly more th[...]

6. Start the progr amme - the end of a programme 41 Starting the progr amme  T ouch the flashing Start/St op senso r . The door will lock (the  symbol will appear in the display t o show this) and the progr amme will start. The progr amme status will appear in the display . Cottons Temperature Main wash Cha nge Sav e Spin speed rpm 10:30 1600[...]

Degree of soiling 42 If you have selected automatic dispens‐ ing or loaded the washing machine, the display will then pr ompt you to enter the degree of soiling. Degree of soiling  OK Normal Heavy Light Y ou can set the degr ee of soiling with the Light or Heavy sensor . Y our selection is confirmed with the OK sensor . Lightly soiled No visib[...]

Garment care label symbols 43 Washing The figure quot ed in the bucket is the maximum t emperatur e the garment can be washed at. The number of bars under the symbol indicates the level of agitation permitted.  No bar under the symbol: = normal agitation  One bar under the symbol: = r educed agitation  T wo bars under the symbol: = much r [...]

Spinning 44 Final spin speed Progr amme rpm Cottons 1600 Minimum iron 1200 Delicates 900 Woollens  1200* Denim 900 Shirts 900 Steam car e – Express 20 1200 QuickP ower wash 1600 Automatic plus 1400 F reshen up – Dark garments 1200 Down duvets 1200 Outerwear 800 Pr oofing 1000 Separat e rinse 1600* Starch 1400* Silks  600* Sportswear 1200 [...]

Spinning 45 T o omit the final spin (Rinse hold)  Select the Rinse hold option. The laun‐ dr y is not spun after the final rinse and remains in the final rinse wat er . This helps prevent cr easing if the laundry is not going to be removed from the drum immediat ely after the end of the progr amme. T o start the final spin:  T ouch the Chan[...]

Pr ogramme chart 46 Cottons cold to 90°C Max. load 9.0 kg Use for Cotton, linen or mix ed fibre fabric, e.g. table linen, towelling, under‐ wear , T -shirts etc. Note Where particularly high levels of hygiene ar e required please select a t emperatur e of 60°C or higher . Minimum iron cold to 60°C Max. load 4.0 kg Use for Synthetic, mixed fibr[...]

Pr ogramme chart 47 Steam care Max. load 2.0 kg Use for Reducing the amount of creasing in damp, fr eshly washed and spun cott on or linen garments. The garments must be suitable for drying in a tumble dryer   and suitable for ir oning   . Notes – 5-6 shirts make up a load of appro x. 2.0 kg. – Smaller loads give a better r esult. ?[...]

Pr ogramme chart 48 F reshen up Max. load 1.0 kg Use for Dry, clean cotton, linen or mixed fibr e garments which are slightly cr eased. The garments must be suitable for drying in a tumble dryer   and suitable for ir oning   . Notes – Smaller loads give a better r esult. – Remove garments as soon as the progr amme has finished and t[...]

Pr ogramme chart 49 Proofing 40°C Max. load 2.5 kg Use for T reating micr ofibre fabric, skiwear and table linen made fr om mainly synthetic fibr es to pr ovide a water and dirt resistant finish. Notes – The items should be fr eshly laundered and spun or dried before pr oofing. – F or best results, the items should be heat-treat ed afterwards [...]

Pr ogramme chart 50 Down filled items cold to 60°C Max. load 2.0 kg Use for Jackets, sleeping bags, pillows and other down-filled items. Notes – Remove air from the it ems before washing to pr event an exces‐ sive build-up of foam. T o do this either push the items into a nar‐ row laundry bag to compr ess them or tie the items together with [...]

Pr ogramme chart 51 Cottons   /  Max. load 9.0 kg Use for Normally soiled cotton garments. Notes – These settings are the most efficient in t erms of energy and water co nsumption for washing cottons. – With  the actua l wash temper ature r eached will be lower than 60°C although the wash performance is the same as with the Cot‐ [...]

Pr ogramme sequence 52 Main wash Rinses Spinning Wat er level Wash rhythm Wat er level Rinses Cottons    2-5 1)2)3)  Minimum iron    2-4 2)3)  Delicates    2-4 2)3)  Woollens     2  Denim    2-4 2)3)  Shirts    3-4 3)  Express 20    1  QuickP ower wash   ?[...]

Pr ogramme sequence 53  = L ow water level  = Medium wat er level  = High wat er level  = Int ensive rhythm  = Normal rhythm  = Sensitive rhythm  = Ultr a sensitive rhythm  = Handwash rhythm  = C arried out – = Not carried out The washing machine has fully elec‐ tr onic controls with aut omatic load rec‐ ognition. I[...]

Pr ogramme sequence 54 Cottons and Minimum iron P owerWash 2.0, the washing t echnique developed by Miele, is activated in the Cottons progr amme with small and me‐ dium-sized loads and in the Minimum iron pr ogramme How it works Conventional washing techniques wash wi th more wat er than the laundry can absorb. This total volume of water needs t[...]

Changing the progr amme sequence 55 Cancelling a pro gramme Y ou can cancel a pr ogramme at any time aft er it has started:  T ouch the Start/Stop sensor .  Select Cancel programme . The suds will be pumped away . The pr ogramme is now cancelled. The door lock will be released.  P ull open the door .  Remo ve the laundry . If you want t[...]

Changing the progr amme sequence 56 Adding or removing laundry af‐ t er the progr amme has started Y ou can add or r emove items during the first few minut es after the pr ogramme has started.  T ouch the Start/Stop sensor . The following will appear in the display: Selection Cancel programme Add laundry Activate safety lock  T ouch the Add[...]

Changing the progr amme sequence 57 Safety lock The safety lock prevents the t empera‐ tur e, spin speed or options being al‐ ter ed during a wash progr amme. T o activate the safety lock  T ouch the Start/Stop sensor .  Select Activate safety lock . Locked will appear in the display . The safety lock is activated. T o deactivate the safe[...]

Pr ogrammeManager 58 The Pr ogrammeManager option can be used t o customise the washing pr o‐ grammes t o suit your requir ements. Intensive F or hard-wearing laundry that is very heavily soiled. Cleaning efficiency is in‐ cr eased through mor e intense mechani‐ cal action and the application of more heat energy . ECO This option reduces ener[...]

Pr ogrammeManager 59 W ash programme chart - P rogrammeManager Pr ogrammeManager cannot be select ed with programmes which ar e not list ed in the chart below. Int ensive ECO Extra gentle Extra quiet Allergo‐ W ash Cottons X X X X X Minimum iron X X X X X Delicates X X X X X Woollens  – – – X – Denim X X X X X Shirts X X X X X Express [...]

Options 60 Steam smoothing Steam is inject ed into the drum at the end of the wash pr ocess. Reducing the maximum load by 50% will give a bet‐ ter r esult. F or steam smoothing to work properly ther e needs to be a certain amount of residual moistur e still present in the laundry and so the final spin speed is adjusted accor dingly . The garments[...]

Options 61 W ash programme chart - Options None of the options can be selected with pr ogrammes which ar e not listed in the char t below. Steam smoothing Soak Short Rinse hold Pr e-wash Wat er plus Extra rinse Cottons X X X X X X X Minimum iron X X X X X X X Delicates X X X X X X X Woollens  – – – X – – – Denim X X X X X X X Shirts [...]

Delay start 62 With delay start you can choose when you want the pr ogramme t o start. Y ou can delay the start of the progr amme from 15 minut es up to a maximum of 24 hours, allowing you to make use of night-time economy electricity rat es, for example. T o select delay start The time of day needs to be set for delay star t to work corr ectly . ?[...]

Delay start 63 T o cancel delay start  T ouch the Start/Stop sensor . The Selection menu will appear: Selection Cancel delay start Add laundry Activate safety lock  Select Cancel delay start . The basic progr amme menu will appear and the Start/Stop sensor will flash. Adding or removing laundry  T ouch the Start/Stop sensor .  T ouch th[...]

F avourite progr ammes 64 Y ou can save your own customised wash pr ogrammes under names of your choice. The saved favourite pr ogrammes will be sor ted alphabetically . T o create a favourite pro‐ gr amme There ar e two ways of creating a fa‐ vouri te pr ogramme. Option 1  W ith the main menu showing in the display, touch the Favourite pro-[...]

F avourite progr ammes 65 Entering names/saving favour‐ it e progr ammes Y ou can enter a name of up t o 10 char‐ act ers. Name:  _ _ _ _ _ _ _ _ _ _ G - M > < Z A Ä B C D E 123 abc F  T ouch the sensor of the first letter of the word you want t o enter .  Add the next char acters in e xactly the same way . By selecting one of t[...]

W ashing assistant 66 The Washing assistant guides you st ep by st ep so that you can select the opti‐ mum wash progr amme for your laundry .  T ouch the Washing assistent sensor in the main menu. The display will show a list of types of te xtile. Textile type ＜ ＞ Cotton Cotton + synthetic Synthetic Wool   T ouch the sensor for the t[...]

Mixed items 67 Use this progr amme if you do not have enou gh laundry to run a standard pr o‐ gramme but you want t o wash a few lightly soiled items with differ ent gar‐ ment care instructions. The washing machine will use the list of it ems to put together a suitable wash progr amme. Selecting items  T ouch the Mixed items sensor in the ma[...]

Miele@home 68 a Miele@home communication enabled appliance b Miele@home communication stick XKS3000Z or communication module XKM3000Z c Miele@home communication enabled Master appliance with SuperVision func‐ tionality d Miele@home Gateway XGW3000 e WiFi rout er f Connection to a Home automation syst em g Smartphone, T ablet PC, Laptop h Internet[...]

Miele@home 69 Please note that the Miele@home and Su perVision system is currently only available in selected countries. This appliance  /  is network enabled and can be conne cted t o the Miele@home system via a communica‐ tion module or communication stick  and a conversion kit where r equired. The Miele@home system enables net‐ work[...]

Detergent 70 The correct detergent All deter gents produced for automatic washing machines are suitable. F ollow the manufacturer's instructions and dosage recommendations on the pack‐ aging. The right amount to dispense will depend on the following: – the soiling level of the load – the quantity of the laundry – the water har dness le[...]

Detergent 71 Miele recommended deter gents Miele deter gents and care products have been specially designed for Miele wash‐ ing machines. They are available t o order via the internet at www.miele-shop.com or from Miele. Miele Ultr aPhase 1 / 2 Miele C ap  Miele C ap  Miele C ap  Cottons  –   Minimum iron  –   Delic[...]

Detergent 72 Recommended detergents in accor dance with Directive (EU) Nr . 1015/2010 The recommendations apply t o the temperatur e ranges given in the P rogr amme char t. Universal Coloureds Delicates and woollens Specialist deter gent Cottons   – – Minimum iron –  – – Delicates – –  – Woollens  – –   Deni[...]

Detergent 73 F abric conditioner and liquid star ch at the end of the pro‐ gramme Y ou can dispense fabric conditioner ei‐ ther by using aut omatic dispensing or via the deter gent dispenser compart‐ ment. Automatic dispensing One of the automatic dispensing con‐ tainers must be filled with fabric condi‐ tione r .  Select the progr amm[...]

Detergent 74 Adding fabric conditioner separately  Add fabric conditioner to the  com‐ partment or insert the appropriate capsule.  Select the Separate rinse p rogr amme.  Cha nge the spin speed if necessary .  If using a capsule , activate the Cap- Dosing sensor and select  Cap .  T ouch the Start/Stop sensor . Adding starch[...]

Cleaning and care 75 Cleaning the drum (Hygiene info) Washing at low t emperatures and/or u sing liquid deter gent can cause bacte‐ ria and unpleasant odours to build up in the washing machine. Use the Mainte- nance wash progr amme to clean the ma‐ chine. Run this progr amme regularly or at the latest when Hygiene info: Start a programme with a[...]

Cleaning and care 76 Cleaning the siphon tube and the channel  Clean the siphon. 1. Remove the siphon from the  com‐ par tment and rinse under hot running water . Clean the siphon tube at the same time. 2. Replace the siphon.  Clean the fabric conditioner channel with a brush and hot water . Liquid starch can cause the siphon to become c[...]

Cleaning and care 77 Cleaning the T winDos system The washing machine has a cleaning pr ogramme for cleaning the T winDos system containers and the hoses in‐ side the washing machine. Miele 2 Phase System cartridges do not need to be cleaned. Cleaning the containers and hoses Clean the container or containers and hoses eve ry time you change bran[...]

Cleaning and care 78 Cleaning the water inlet filter The washing machine has a filter to pr otect the water inlet valve. The acces‐ sible filter in the union at the open end of the inlet hose should be checked ev‐ ery six months or so, or more often if there ar e frequent interruptions t o the water supply .  Fi rst turn off the stopcock. ?[...]

Pr oblem solving guide 79 Minor faults in the performance of the washing machine, some of which may result fr om incorrect oper ation, can be put right without contacting the Service Depart‐ ment. The following guide may help you to find the r eason for a fault, and to correct it. Y ou should, however , note the following:  Repair work t o ele[...]

Pr oblem solving guide 80 The following fault messages appear in the display and the pr ogramme stops Problem Cause and remedy  Drainage fault The water outlet is block ed or restricted. The dr ain hose has been fixed too high.  Cl ean the drain filt ers and the drain pumps.  Th e maximum delivery head is 1.8 m.  Water intake fault The [...]

Pr oblem solving guide 81 The following fault messages appear in the display at the end of the pr ogramme Problem Cause and remedy  Check dosage Excessive foam ha s built up during washing.  Check the amou nt of deter gent dispensed.  Wi th automatic deter gent dispensing check the dosage amount set.  O bserve the instructions on the de[...]

Pr oblem solving guide 82 The following fault messages appear in the display at the end of the pr ogramme Problem Cause and remedy  Intensive flow: Clean the filter and jets or remove foreign ob- jects from the pump housing. The pumps are d irty .  Cl ean the pumps as described in "Pr oblem solving guide - Opening the door in the event o[...]

Pr oblem solving guide 83 Pr oblems with T winDos Problem Cause and remedy There are dark specks in the liquid detergent. Mould has developed in the deter gent.  P our the liquid deter gent out of the container and then clean the container thoroughly . No detergent and/or fabric conditioner was dispensed. Automatic dispensing has not been activa[...]

Pr oblem solving guide 84 General pr oblems with the washing machine Problem Cause and remedy The machine shakes during the spin cycle. The machine feet are not level.  L evel the machine and adjust the feet correctly . The laundry has not been spun properly and is still wet. The machine detected an imbalance during the final spin cycle and redu[...]

Pr oblem solving guide 85 General pr oblems with the washing machine Problem Cause and remedy At the end of the pr o‐ gr amme there is still liq‐ uid in the capsule. The small pipe in the deter gent dispenser drawer onto whic h the capsule is placed is blocked.  Clean the small pipe. This is not a fault. F or technical r easons a small amoun[...]

Pr oblem solving guide 86 An unsatisfactory wash result Problem Cause and remedy Liquid detergent does not give the required re‐ sult. Liquid deter gents usually contain no bleaching age nts. They do not remove fruit, coffee and t ea stains.  Use the Miele 2 Phase System. The tar geted addi‐ tion of UltraPhase 2 during the wash pr ocess re?[...]

Pr oblem solving guide 87 The door will not open Problem Cause and remedy The door cannot be pulled open during a pr ogramme. The drum is locked during a progr amme.  T ouch the Start/Stop sensor .  Select the Cancel programme or Add laundry sensor . The door will unlock and you will be able to pull it open. There is still wat er in the drum [...]

Pr oblem solving guide 88 Opening the door in the event of a block ed drain outlet and/or power failure  Switch off the washing machine.  Pr ess the drain pump access panel. The panel will spring open. Blocked dr ain outlet If the drain outlet is block ed, a large quantity of wat er can remain in the washing machine.  C aution: If laundry [...]

Pr oblem solving guide 89  Clean them thoroughly .  Remo ve any foreign objects (e.g. but‐ tons, coins, etc.) and fluff fr om the fil‐ ter housing. T urn the impellers by hand to check that they r otate freely .  Replace the drain filt ers correctly (on the right and left) and tighten them securely .  Make sur e the drain filt ers a[...]

After sales service 90 Repairs In the event of any faults which you cann ot remedy yourself, please con‐ tact: – your Miele Dealer , or – Miele (Contact details for Miele are given at the end of this booklet). When contacting your Dealer or Miele, please quot e the model and serial num‐ ber of your machine, both of which are shown on the da[...]

Installation and connection 91 F ront view a Inlet hose with Wat erproof system b Electrical supply cable c Flexible dr ain hose (with detachable swivel elbow) d Control panel e Deter gent dispenser drawer f Door g Access to dr ain filter , drain pump and emer gency release h Access panel for T winDos containers i F our height adjustable feet[...]

Installation and connection 92 Rear view a Drain hose b T ransport clips for electrical supply cable, inle t and drain hoses c Electrical supply cable d Pr otruding lid for holding when mov‐ ing the machine e Inlet hose with Wat erproof system f Safety caps for transit bars g Miele@home communication module slot h T ransport clips for inlet and d[...]

Installation and connection 93 Installation surface A concret e floor is the most suitable in‐ stalla tion surface for a washing ma‐ chine, being far less prone t o vibration during the spin cycle than wooden floorboards or a carpet ed surface. Please note:  The machine must be level and se‐ cur ely positioned.  T o avoid vibrations dur[...]

Installation and connection 94  Using the spanner supplied, turn the left-h and tr ansit bar 90°, then  pull the tr ansit bar out.  T urn the right-hand transit bar 90°, then  pull the transit bar out.[...]

Installation and connection 95  T o avoid the risk of injury, the holes for the transit bars must be covered aft er the transit bars have been removed.  Plug the holes with the plastic caps as ill ustrat ed.  Secure the tr ansit bars to the back of the washing machine. Make sure the top catch is located above the holder .  The washing m[...]

Installation and connection 96 Levelling the machine The washing machine must stand per‐ fectly level on all four feet to ensur e safe and proper oper ation. Incorrect installation may incr ease elec‐ tricity and wat er consumption and may cause the machine to move about. Screwing out and adjusting the feet The four adjustable screw feet ar e u[...]

Installation and connection 97 Building under a continuous work‐ t op/ in a kitchen run  The washing machine lid cannot be removed. This washing machine (with lid intact) can be pushed under a w orktop if ther e is space to do so. Washer -dryer stack The washing machine can be combined with a Miele tumble dr yer in a washer- dryer stack. The a[...]

Installation and connection 98 The water protection syst em The Miele water pr otection system pr o‐ t ects all parts of the washing machine from wat er damage. The system consists of thr ee main components: – the inlet hose – the electronic unit and dr ainage and over flow prot ection – the drain hose The Wat erproof System (WPS) 3 5 4 2 1[...]

Installation and connection 99 The electronic unit  and drainage and overflow protection – Drainage pr otection Any leak ing water is collected in the sump  in the base of the machine. A float switch  closes the solenoid valves  , preventing any mor e water from flowing int o the machine and water in the suds container is pum‐ ped a[...]

Installation and connection 100 Connection to the water sup‐ ply  The casing on the water inlet hose contains electrical compo‐ nents. It must not be connected in areas wher e there is the risk of water or other liquids reaching it, e.g. bath‐ rooms. The casing on the water inlet hose must not get wet. The protective sleeve of the hose mus[...]

Installation and connection 101 Maintenance Only use a Miele W aterproof system hose should you need a replacement. Disconnect the machine from the elec‐ tricity supply before unscr ewing the wa‐ terpr oof system inlet hose from the stopcock. In order t o protect the wat er inlet valve , the dirt filter in the water inlet valve connection must [...]

Installation and connection 102 Connection to the dr ainage syst em The machine drains via a dr ain pump with a deliver y head of 1.8 m. The drain hose must not be kinked as this re‐ stricts drainage. The swivel elbow at the end of the hose can be turned in ei‐ ther direction, or can be detached if r e‐ quired, with a sharp twist and pull. Th[...]

Installation and connection 103 Electrical connection U .K. All electrical work should be carried out by a suitably q ualified and competent person, in strict accordance with cur‐ rent national and local safety r egula‐ tions (BS 7671 in the UK). Ensure power is not supplied t o the ap‐ pliance until after installation work has been carried o[...]

Consumption data 104 Load Consumption data Energy in kWh Water in l Duration Residual mo isture Cottons 90°C 9.0 kg 2.40 65 2 h 34 min 50% 60°C 9.0 kg 1.45 65 2 h 04 min 50% 60°C 4.5 kg 0.90 52 2 h 04 min 50% 40°C 9.0 kg 0.99 72 2 h 40 min 46% 40°C 4.5 kg 0.60 52 2 h 35 min 46% Cottons   * 9.0 kg 0.80 54 2 h 59 min 44%  * 4.5 kg 0.50 [...]

Consumption data 105 Note for test institutes * T est progr amme in accordance with EN 60456 and ener gy label with Directive 1061/2010 Consumption data can vary from the nominal values given depending on water pr essure, wat er hardness, water inlet t emperature, r oom temper ature, type and volume of load, fluctuations in the electricity supply a[...]

T echnical data 106 Height 850 mm Width 596 mm Depth 643 mm Depth with door open 1077 mm Height for building under 850 mm Width for building under 600 mm Weight Appro x. 96 kg Capacity 9 kg dry laundry V oltage See data plate Connected load See data plate F use rating See data plate Consumption data See "Consumption data" Minimum flow pre[...]

Settings 107 Y ou can use the settings menu to alt er the machi ne's electronics t o suit changing requir ements. Settings can be alter ed at any time. Opening the Settings menu Before you begin, ensur e that: – The washing machine is switched on. – The main menu is showing in the dis‐ play .  T ouch the ＞ sensor to scr oll to the s[...]

Settings 108 Language  The display can be set to appear in o ne of several differ ent languages. The flag  after the wor d Language acts as a guide to pr event a language which will not be understood fr om be‐ ing set. The selected language will be stor ed in memor y . T winDos F or adjusting the standard setting of the det ergent dispensin[...]

Settings 109 Buzzer volume Y ou can select one of seven different setting s for the buzzer volume. The settings are r epresented by a bar chart. At the lowest setting, the buzzer is switched off. K eypad tone Each touch of a sensor is confirmed with an audible t one. F actory default setting: the keypad tone is switched on. T otal consumption In th[...]

Settings 110 Display brightness There ar e seven different display brightness settings. The brightness changes as soon as you select a different setting. Display switch-off setting T o save energy, the display will go out and the S tart/Stop butt on will flash slowly . Options – On Th e display will go out after 10 mi‐ nutes. – On (not in cur[...]

Settings 111 Memory The washing machine will save the setting s (temper ature, spin speed and some of the options) which have been selected for a pr ogramme after the progr amme has started. When this progr amme is chosen again, these saved settings will appear in the display . F actory default setting: the Memory function is switched off. Longer p[...]

Settings 112 W ater plus level The water level can be incr eased in 4 stages by activatin g the Wat er plus option. Stages: – Normal (F actory default setting) – Plus  – Plus  – Plus  Maximum rinse level The water level in the rinse cycle can be permane ntly set to the highest val‐ ue. This function is useful for allergy suffer?[...]

Settings 113 Delay start F or specifying which time prompt shou ld appear with the delay start function. Options – Start at W ith the Delay start function you specify at what time the wash pro‐ gramme should begin. – Finish at (F actory default setting) W ith the Delay start function you specify at what time the wash pro‐ gramme should end.[...]

Optional accessories 114 Deter gent, fabric care, additives and machi ne care pr oducts are available for this washing machine. All the products have been designed for Miele washing machines. These and many other useful products can be or dered via the int ernet at www.miele-shop.com or from Miele (see end of this booklet for contact de‐ tails). [...]

Optional accessories 115 Down items – liquid deter gent suitable for pillows, slee ping bags and down filled items – retains the elasticity of down and feather fil led items – retains the br eathability of down filled it ems – prevents down filling clumping t o‐ gether W oolCare – liquid deter gent for woollens and del‐ ica tes – wi[...]

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United Kingdom Miele Co. Ltd. Fairacres, Marcham Road Abingdon, Oxon, OX14 1TW Customer Contact Centre Tel: 0330 160 6600 E-mail: mielecare@miele.co.uk Internet: www.miele.co.uk Australia Miele Australia Pty. Ltd. ACN 005 635 398 ABN 96 005 635 398 1 Gilbert Park Drive, Knoxfield, VIC 3180 Tel: 1300 464 353 Internet: www.miele.com.au Miele (Shangha[...]

M.-Nr . 10 165 850 / 00 en-GB WMV 960 WPS [...]