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Mitel 3000 manual

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Table of contents for the manual

  • Page 1

    Get Started Guide[...]

  • Page 2

    Mitel 3000 Getting Started Guide T able of Content s GUIDE TO SYSTEM DOCUMENTATION ...................................................................................................... 1 Getting Started Guide ................................................................................................................................. 1 Phone Qu[...]

  • Page 3

    Mitel 3000 Getting Started Guide SYSTEMS POPULATED WITH DIGITAL (ISDN) LINES ONLY WILL NOT OPERATE IN POWER FAIL MODE. THESE SYSTEMS MUST BE INSTALLED WITH THE OPTIONAL BATTERY BACK U P UNIT OR AN AUXILIAR Y UNINTERRUPTIBLE POWER SUPPLY (UPS)EXTENSION SETTINGS .........................................................................................[...]

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    Mitel 3000 Getting Started Guide 1 Guide to System Documentation The Mitel 30 00 is provide d with the f ollowing rang e of docume ntation: Getting Started Guide Provides overview of System Programming and Key Features The Getting Starte d Guide takes the use r through key system program ming and enable s the user to modif y basic system confi gura[...]

  • Page 7

    Mitel 3000 Getting Started Guide 2 System description • The Mitel 3000 is an integrated commun ications system. It suppor ts all your voice call needs as well as a n optiona l integra ted data solution that allows multiple s imultaneous Internet sessions. • The Mitel 30 00 can accommod ate up to 16 PS TN lines o r 8 ISDN Basi c Rate Access with[...]

  • Page 8

    Mitel 3000 Getting Started Guide Eight key Feature Phone layo ut Speaker key/light Mute key Handset Data socket and Headset socket (underneath) Display key s Scroll/Edit keys Numeric keypad Clear key Programmable Keys Message Waiting/Ringing Indicator Volume keys 4 Function keys: Hold Program Message Directory Sixteen Feat ure Phone (w ith 32 key C[...]

  • Page 9

    Mitel 3000 Getting Started Guide 4 Explanation of Symbols in thi s Guide Specific symbols are used to define particu lar o pera tions or to highligh t important areas as follows: Caution Programming key Select function Scroll Scroll through menus System Programming The system may o nly be programmed from on e specific extensio n, by default this is[...]

  • Page 10

    Mitel 3000 Getting Started Guide Accessing the System Pr ogramming 5 Instru ction Action Menu Display From the Programming phone (ext. 20 by default) sel ect the Programming key ---PHONE SETUP--- - Auto Answer - Key Programming - Headset Mode Scroll through the menus to fin d [System Programming ] and select the option ---PHONE SETUP--- - System Pr[...]

  • Page 11

    Mitel 3000 Getting Started Guide 6 Programming System Time & Date Instru ction Action Menu Display From the system prog ramming sub menu select [System] Select Option - System - Extensions - Lines Select [Time & Date] Select Option - Language - Time And Date - Change Password Enter Time [HHMM] Set Time HHMM - Confirm - Exit Enter Date [M MD[...]

  • Page 12

    Mitel 3000 Getting Started Guide Configuring a Group (Ring/Hunt Group) Configuring a Group & Assigning ext ensions Instru ction Action Menu Display From the system prog ramming sub menu se lect [Lines] Select Option - System - Extensions - Lines Select [Group Progra mming] Select Option - Equipped Lines - Group Programming - Incoming Ringin g S[...]

  • Page 13

    Mitel 3000 Getting Started Guide 8 Configuring a Group & Assign ing extensions [continued] Instruction Action Menu Display If RING GROUP is selected Select the extensions to be inc luded in the R ING GROUP Select Extensions ◊ Ext. 20 Ext. 23 ◊ ◊ Ext. 21 Ext. 24 ◊ ◊ Ext. 22 Ext. 25 ◊ [To select an extension(s), sele ct the diamond ne[...]

  • Page 14

    Mitel 3000 Getting Started Guide 9 Note on groups & group ty pes. Group programming • When assig ning exte nsions with in a ring or hunt group, the first eigh t extensions are included by default in G roup 1. The remain ing 19 groups cont ain extension 20 only. The Adminis trator may selec t or deselec t extensions within a group at any time.[...]

  • Page 15

    Mitel 3000 Getting Started Guide 10 Mapping Incoming Calls to a Group [Fr om a Network line] Instruction Action Menu Display From the System Pro gramming sub menu se lect [Lines] Select Option - System - Extensions - Lines Select [Incoming Ri nging] Select Option - Equipped Lines - Group Programming - Incoming Ringin g Select the line for which thi[...]

  • Page 16

    Mitel 3000 Getting Started Guide Mapping Incoming Calls to a Gr oup [Fr om an MSN or DDI] Instruction Action Menu Display 11 From the System Pro gramming Sub Menu Select [Lines] Select Option -System -Stations -Lines Scroll down and select [DDI Programming] Select Option -CLI Programming -DDI Programming -PSTN Programming Enter MSN In dex 001 – 1[...]

  • Page 17

    Mitel 3000 Getting Started Guide 12 Configuring Call Restriction Rules Call Restriction and Tables Call Restriction a llows you to prevent specific extensions from making specific types o f calls in Day or Night Mod e. To configur e Call Restri ction rules, y ou first set u p the rules [CLASS CODES] as described below and then assign the relevant r[...]

  • Page 18

    Mitel 3000 Getting Started Guide Setting up Call Rest riction Tables Instruction Action Menu Display From the System Pro gramming sub menu select [System] Select Option - System - Extensions - Lines 13 Scroll down and select [Class Codes] Select Option - Caller ID List - Class Code s - Local Codes Select the t able which is to b e programmed Scroll[...]

  • Page 19

    Mitel 3000 Getting Started Guide 14 Assigning the Ru les to Extensions Instruction Action Menu Display From the System Pro gramming sub menu select [Extension] Select Option - System - Extensions - Lines Select [Restriction Classes] Select Option - Name Programming - Restriction C lasses - Tone Protect Select the t ime when thi s rule should apply [...]

  • Page 20

    Mitel 3000 Getting Started Guide Configuring Night & Weekend Service 15 Instruction Action Menu Display From the System Pro gramming sub menu select [System] Select Option - System - Extensions - Lines Scroll down and select [Night Ser vice] Select Option - Programming Position - Night Service - Music On Hold Program nigh t service Autom atic O[...]

  • Page 21

    Mitel 3000 Getting Started Guide 16 System Password Changing the System Password Instruction Action Menu Display From the System Pro gramming sub menu select [System] Select Option - System - Extensions - Lines Select [Change Password] Select Option - Language - Time And Date - Change Password Select [System Password] Select Option - System Passwor[...]

  • Page 22

    Mitel 3000 Getting Started Guide Voice Mail Configuring the System Voi ce Mailbox Note: To utilize the Voice Mail features on the Mitel 3000, you must purchase and install the optional Voice Mail module. Instru ction Action Menu Display From the System Pro gramming 17 sub menu se lect [Lines] Select Option - System - Extensions - Lines Select Optio[...]

  • Page 23

    Mitel 3000 Getting Started Guide 18 Assigning Voice M ail extensions Note: To utilize the Voice Mail features on the Mitel 3000, you must purchase and install the optional Voice Mail module. Instruction Action Menu Display From the System Pro gramming sub menu select [Extensions] Select Option - System - Extensions - Lines Scroll down and select [V[...]

  • Page 24

    Mitel 3000 Getting Started Guide Assigning Voice M ail capacities Note: The system assig ns a limit of 20 messages per mailbox. This ca n be modified. Instruction 19 Action Menu Display From the System Pro gramming sub menu select [System] Select Option - System - Extensions - Lines Scroll down and select [Voice Mail Capacity] Select Option - Voice[...]

  • Page 25

    Mitel 3000 Getting Started Guide 20 Auto Attendant You can configure the syst em so that calls ar e automatically answered and a messag e returned to the caller. The message can be cu stomized. Ca llers can dial through this message dire ctly to an extension if they know the extension numbe r. There is an option provided where callers can dial # to[...]

  • Page 26

    Mitel 3000 Getting Started Guide Directory Services There are two types of Directory Service provided in the system - a Simple Directory Service and a Dial Name Directory service. Only one of these services can be programmed at an y time. Recording a Directory Message, listing the name s and extension numbers, provides the Simple Service. Callers c[...]

  • Page 27

    Mitel 3000 Getting Started Guide 22 Dial Name Director y Service Programmi ng There are three elements to programming the Dial Name Directory: - Turn the service on - Programme the Directory Table - Each extension record s their name in their Voice Mailbox Turning the Service on and Progr amming the Dire ctory Tabl e Instruction Action Menu Display[...]

  • Page 28

    Mitel 3000 Getting Started Guide Speed-Dial Numbers Programmin g Persona l Speed-Dia l numbers Note: Speed-Dial numbers may be entered from any extension, however the entry of system Speed-Dial numbers i s password protec ted with the Administrator password. Instruction Action Menu Display 23 From your Feature Phone select the Director y key --DIRE[...]

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    Mitel 3000 Getting Started Guide 24 Programming System Speed -Dial numbers Instruction Action Menu Display From your Feature Phone select the Directory Key --DIRECTORIES-- - Personal Speed Dial - System Speed Dial - Personal Entries Scroll and Select [Syste m Entr ies] and Enter the S peed-Dial Password (1111 defa ult) --DIRECTORIES-- - System Entr[...]

  • Page 30

    Mitel 3000 Getting Started Guide 25 Power Failure Operation Your Mitel 3 000 is provi ded with a basic po wer failure m echanism to allow the system t o continue operatio n in power failure situa tions. Your installer will indicate the location of t he phones that are automatic ally connected through to lines w hen the sys tem power fa ils. Up to o[...]

  • Page 31

    Mitel 3000 Getting Started Guide 26 Extension Settings Extens ion Name & Se ttings Note: Each extension on the Mitel 3000 System may be configured with different settings. This section describes h ow to change the extensi on names and lists the key settings that may be configured. Please refer to the full Administrator’s Manual for furthe r i[...]

  • Page 32

    Mitel 3000 Getting Started Guide 27 Additional Extension Se ttings The follow ing parameters may be als o be set o n an extens ion-by-extension basis. Re fer to th e full “Administra tor’s Manua l” for detailed programmin g instructions if required. 25 Hz This allows the ringing frequency to be changed from 50 to 25 Hz. The default setting is[...]

  • Page 33

    Mitel 3000 Getting Started Guide 28 Reverse Cadence Allows the Administrator to swap the ringi ng cadence used for internal and external calls. Set Restriction Classes Allows Call Restrictions to be pl aced on an extension-by-extensi on basis. Different rules can be applied day and night if required. Sys Speed-Dial Override Allows an extension to d[...]

  • Page 34

    Mitel 3000 Getting Started Guide 29 Numbering Plan Listed below is the complet e numbering plan for the Mitel 3000 system. This in cludes all feature activation codes, line access codes and extensio n numbers. Mitel 3000 Numbering plan Code Feature 100 - 109 Phantom Voice Mail boxes 180 - 189 Groups 1 - 10 190 - 199 Groups 11 - 20 20 - 29 Extension[...]

  • Page 35

    Mitel 3000 Getting Started Guide 30 794 Group Forward on No Answer 795 Page All 8001 - 8500 System Speed-Dials * Retrieving Voice Messages Recall Call hold (Standard phone s) Recall 1 Return and release in two call handling Recall 2 Return and hold in two call handling Recall 3 Call conference Recall 5 Ring back Recall 8 Forced call waiting Recall [...]

  • Page 36

    Mitel 3000 Getting Started Guide PC Maintenance and Programming Software (Local Version) The PC Mainte nance and Programming So ftware (MPS) enables the system Administrator to program and modify the s ystem config uration through a s imple user in terface. Th e application contains exten sive Help File s that will guide you thro ugh key system set[...]

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    Mitel 3000 Getting Started Guide Issue 1, October 2008 Part number LR2732.0950 5[...]

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    Global Headquarters T el: +1(613) 592-2122 F ax: +1(613) 592-4784 U .S. T el: +1(480) 961-9000 F ax: +1(480) 961-1370 EMEA T el: +44(0)1291-430000 F ax: +44(0)1291-430400 CALA T el: +1(613) 592-2122 F ax: +1(613) 592-7825 Asia P acific T el: +852 2508 9780 F ax: +852 2508 9232 For more information on our worldwide office locations, visit our websit[...]