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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Mitel 4015, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Mitel 4015 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Mitel 4015. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Mitel 4015 should contain:
- informations concerning technical data of Mitel 4015
- name of the manufacturer and a year of construction of the Mitel 4015 item
- rules of operation, control and maintenance of the Mitel 4015 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Mitel 4015 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Mitel 4015, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Mitel service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Mitel 4015.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Mitel 4015 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
User Guide[...]
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Page 2
Notice The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks® Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mite l Networks or any of its affiliates or subsidiaries. Mitel Networ ks and its affiliates [...]
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Page 3
-i- Contents ABOUT YOUR PHONE 1 TIPS FOR YOUR COMFORT AND SAFETY 2 Don't cradle the handset! 2 Protect your hearing 2 Adjusting the viewing angle 2 Changing Handsets 4 CUSTOMIZING YOUR PHONE 4 Ringer Control 4 Handset Receiver Volume Control 5 Speaker Volume Control 5 Display Contrast Co ntrol 5 Feature K eys 5 Language Change 5 MAKING AND ANS[...]
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Page 4
-ii- CALL HANDLING 9 Hold 9 Transfer 9 Conference 10 Conference Split 10 Swap 10 Call Forward 11 Call Forward - I Am Here 12 Call Forward - End Chaining 13 Call Forward - Override 13 Messaging - Advisory 13 Messaging - Callback 14 USING ADVANCED FEATURES 14 Account Codes 14 Callback 15 Call Park 15 Call Pickup 15 Campon 16 Do Not Disturb 16 Overrid[...]
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Page 5
-1- ABOUT YOUR PHONE The SUPERSET 4015 has eigh t fixed-function keys ( SUPERKEY, MESSAGE, HOLD, CANCEL, TRANSFER/CONFERENCE , REDIAL, , ) a n d s e v e n personal keys with built-in statu s indi cators. The personal key on the bottom left is always your Prime Line; th e remaining personal keys can be programmed as Feature, Speed Ca ll, or Line App[...]
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Page 6
-2- TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolon g ed use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it mo re comfortable to use a heads et. See the section on headset usage el sewhere in this g[...]
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Page 7
-3-[...]
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Page 8
-4- Changing Handsets Your SUPERSET 4015 tele phone is compat ible with several specialty handsets. To remove the handset ship ped with your set from the handset cord: 1. Bend a paper clip to produce approx imately 4 cm (1.5 in.) of straight wire. 2. On the handset, locate the plastic groove leading into the handset jack. The groove is on the si de[...]
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Page 9
-5- Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: z Press or . Speaker Volume Control To adjust the Speaker Volume when making an on-hook call or when listening to background music: z Press or . Display Contrast Control To adjust the Display Contrast while your set is idle: z Press or . Featur[...]
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Page 10
-6- MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Li ne, press a Line Ap pearance key. 3. Dial the number, - OR - Press a Speed Call key - OR - Press REDIAL . Answer a call z Lift the handset. - OR - Press the flashing Line appe ar ance key and lift the handset. Redial To redial the last number that y[...]
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Page 11
-7- Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press SUPERKEY . 2. Press # until "P[...]
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Page 12
-8- Speed Call - Personal To dial a stored person al Speed Call number: 1. Lift the handset. 2. Dial 58 . 3. Enter an index number between 00 and 09 . To store a personal Speed Call number: 1. Lift the handset. 2. Dial 67 . 3. Enter an index number between 00 and 09 . 4. Dial the number to be stor ed (pr ess Hold between digits to create a one- sec[...]
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Page 13
-9- CALL HANDLING Hold To place a call on Hold: z Press Hold . To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Ho ld at another station: z Press the flashing line key. - OR - Dial **1 and the number of the station that placed the call on Hold. Transfer To Transfer an active call: 1. Press T[...]
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Page 14
-10- Conference To form a Conference when a two-party call is al rea dy in place, or to add another party to an existing Conference: 1. Press TRANS/CONF . 2. Dial the number of the next party. 3. Wait for an answer. 4. Press TRANS/CONF . To leave a Conference: z Hang up. Conference Split To Split a Conference and speak pr ivately with the original [...]
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Page 15
-11- Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your telephone. B-Int redirects internal calls when your telephone is busy, and B-Ext redirects external calls when your telephone is busy. NA-I nt redirects internal calls after several rings if you[...]
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Page 16
-12- Call Forward - I Am Here To forward calls from a remote st ation to your current location: 1. Press SUPERKEY . 2. Press # until "Call Forwarding?" appears. 3. Press * . 4. Press # until "I'm Here?" appears. 5. Press * . 6. If a number is alre ady programmed, p ress * . 7. Press * . 8. Dial the extensio n number of the [...]
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Page 17
-13- Call Forward - End Chaining To ensure that calls do not get fo rwarded again by the destination number: 1. Lift the handset. 2. Dial 64 . 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73 . 3. Hang up. Call Forward - Override To override Call Forward and ring a station: 1. Lift the ha[...]
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Page 18
-14- Messaging - Callback To leave a Callback Message on a te lephone when you hear busy or ringback tone: z Press MESSAGE . To respond to a message waiting condition on your telephone: 1. Press MESSAGE . 2. Do one of the following: To call the message sender, press # . To erase the message, press * . USING ADVANCED FEATURES Account Codes T[...]
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Page 19
-15- Callback To request a Callback when you reac h a busy or unanswered station: z Press the Callback feature key. To answer a Callback: z Lift the handset. To cancel a Callback: 1. Lift the handset. 2. Dial *1# . 3. Dial the number of the called station. 4. Hang up. To cancel all Callbacks: 1. Lift the handset. 2. Dial #1 . 3. Hang up. Call Park [...]
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Page 20
-16- Campon To Campon to a busy station: z Press the Wait feature key. To retrieve a call when you hear Campon tone: z Press the Trade feature key. Do Not Disturb To activate or deactivate Do Not Disturb: z Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial **5 . 3. Dial the number of th[...]
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Page 21
-17- Direct Paging Direct Paging allows you to page a pa rty through their tele phone speaker. If the paged party has Off-Hook Voice An nounce enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1. Lift the handset. 2. Dial *37 . 3. Dial the exte nsion number. 4. Speak to the dialed party after the [...]
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Page 22
-18- Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets wi th Feature Control Switch (PN9132-800-500-NA/9132-800- 501-NA) must be insta lled in the dedicated headset jack (the jack nearest the fron t of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the q[...]
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Page 23
-19- Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don' t know the identity or extension number of the paging party, u[...]
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Page 24
-20- USING MLPP Multi-Level Precedence and Preemption (MLPP) facilitates emergency communications for the military. MLPP enables au thorized users to specify a precedence level when making a call, and to preempt calls with a lower precedence level. To make a precedence call: 1. Dial the precedence access digit (a number between 2 and 9). Wait for d[...]
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Page 25
-21- To answer a precedence call: If your telephone is idle and you re ceive a call with a precedence level hi g he r than routine, you will hear the MLPP precedence ring . If your telephone has a display, it will indicate the pr ecedence level of the incoming call. 1. When you hear the MLPP precedence ring (short ring, very short pause, short ring[...]
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Page 26
-22- FEATURE ACCESS CODES Save Last Number **79 Repeat Last Number Saved *6* Personal Speedcall - Invoke 58 Personal Speed Call - Upper Range Index Number 09 Personal Speedcall - Store 67 Call Hold - Remote Retrieve **1 Conference Call Split *41 Cancel Call Forwarding Follow Me - Remote **77 Call Forwarding - End Chaining 64 Cancel Call Forwarding [...]