Moxa Technologies DE-308 manual

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Table of contents for the manual

  • Page 1

    NPort Server Pro User’s Manual for DE - 303/308 Fourth Edition, Mar. 2001 Moxa Technologies Co., Ltd. Tel: +866 - 2 - 8919 - 1230 Fax: +886 - 2 - 8919 - 1231 www.moxa.com service@moxa.com.tw[...]

  • Page 2

    NPort Server Pro User’s Manual The software described in this manual is furnished under a license agreement and may be used only in accordance with the terms of that agreeme nt. Copyright Notice Copyright  2000 Moxa Technologies Co., Ltd. All rights reserved . Reproduction without permission is prohibited. Trademarks MOXA is a registered trade[...]

  • Page 3

    MOXA Internet Services Customer satisfaction is one of our number one concerns. To ensure that customers receive the full benefit of our products, Moxa Internet Services has been set up to provide technical support, driver updates, product information, and user’s manual updates. The following services are provided E - mail for technical support: [...]

  • Page 4

    Table of Contents Chapter 1. 1. Overview ........................................................................................... 1 - 1 F eatures ................................................................................................. 1 - 2 Package Checklist ...............................................................................[...]

  • Page 5

    Using NPort Pro Manager ....................................................................... 5 - 6 Saving Your Configuration .......................................................................................... 5 - 7 Adding an NPort Server Pro — Add Server Wizard ................................................. 5 - 7 Deleting a Server ..[...]

  • Page 6

    Chapter 9. 9. Windows 2000 — Installation and Configuration ..................... 9 - 1 Installing NPort Server Pro .......................................................................................... 9 - 2 Installing NPort Server Pro’s Serial Port ................................................................... 9 - 9 NPort Server Pro [...]

  • Page 7

    [...]

  • Page 8

    [...]

  • Page 9

    NPort Server Pro User’s Manual 1 - 1 1 1 1. Overview Welcome to Moxa NPort Server Pro, an Industrial Serial Device Server that greatly enhances the ability of a Windows NT/95/98 host to control multi ple serial port devices over a TCP/IP based Ethernet network. This chapter is an overview of NPort Server Pro and includes the following: q Features[...]

  • Page 10

    1 - 2 NPort Server Pro User’s Manual Features q Provides a stand - alone multi - port serial solution, over a TCP/IP network, for connecting 8 or 16 COM ports for each NPort Server Pro q Long range connection and distributed serial devi ce control over an Ethernet network q Easy expansion to provide up to 256 serial ports for one Windows NT serve[...]

  • Page 11

    Overview NPort Server Pro User’s Manual 1 - 3 Front Panel View Figure 1 - 1. 16 - Port NPort Server Pro Front Panel (DE - 303) Figure 1 - 2. 8 - Port NPort Server Pro Front Panel (DE - 308)[...]

  • Page 12

    1 - 4 NPort Server Pro User’s Manual Rear Panel Vi ew Figure 1 - 3. 16 - Port NPort Server Pro Rear Panel (DE - 303) Figure 1 - 4. 8 - Port NPort Server Pro Rear Panel (DE - 308)[...]

  • Page 13

    NPort Server Pro User’s Manual 2 - 1 2 2 2. Getting Started Now that you are familiar with NPort Server Pro's features and specifications, it’s time to install the hardware and get your system up and running. We begin this chapter with a brief explanation of the operation modes available when using NPort Server Pro, and then discuss the ba[...]

  • Page 14

    2 - 2 NPort Server Pro User’s Manual Knowing Your Application NPort Server Pro is an advanced Industrial Seri al Device Server designed to fit into today's ever - expanding networking world. It extends the usage of traditional COM ports on a PC — an isolated machine with restricted ports — to being able to access the ports over a TCP/IP [...]

  • Page 15

    Getting Started NPort Server Pro User’s Manual 2 - 3 . Figure 2 - 2. Single - Host Mode using two NPort Server Pros Multi - Host Mode For advanced applications you may share one NPort Server Pro with multiple hosts on a Local Area Network (LAN). Unlike serial devices bundled to a dedicated host, sharing one NPort Server Pro with several computers[...]

  • Page 16

    2 - 4 NPort Server Pro User’s Manual Figure 2 - 3. Three - Hosts sharing two NPort Server Pros If you decide to configure your NPort Server Pro as Multi - Host, you will need to know something about the networking concept of assigning IP addresses. There are two basic roles at play with this application mode — the administ rator, and general us[...]

  • Page 17

    Getting Started NPort Server Pro User’s Manual 2 - 5 Figure 2 - 4. A remote control link diagram Custom Mode The Custom M ode of operating NPort Server Pro allows for situations more complex than those mentioned in the two previous subsections. These functions include remote control from an Internet host, setting the ports on NPort Server Pro as [...]

  • Page 18

    2 - 6 NPort Server Pro User’s Manual Locating NPort Server Pro There are two placement options available. NPort Server Pro can be: q placed on a desktop, q fixed to a 19 - inch rack - mount. Desktop This option involves placing N Port Server Pro on a clean, flat, well - ventilated desktop. There are four rubber pads fixed to the bottom of the ser[...]

  • Page 19

    Getting Started NPort Server Pro User’s Manual 2 - 7 Connecting to the Network There are two ways to use the 10/100BaseT Ethernet jack located on NPort Server Pro’s back panel (see Figs. 1 - 3 a nd 1 - 4): 1. For many of the applications using NPort Server Pro, you will simply plug one end of your Ethernet cable into the 10/100BaseT jack, and t[...]

  • Page 20

    [...]

  • Page 21

    NPort Server Pro User’s Manual 3 - 1 3 3 3. IP Address Configuration In this chapter we explain how to configure NPort Server Pro’s IP address, using: q Telnet Console q DHCP Se rver The first method uses the Telnet program to access the server over the network. The second method applies if you have a Dynamic Host Configuration Protocol (DHCP) [...]

  • Page 22

    3 - 2 NPort Server Pro User’s Manual Telnet Console You may use the Telnet program to easily communicate with NPort Server Pro over a TCP/IP Ethernet network. All you need is the server’s current IP address and a computer running the Telnet program, provided the computer is hooked up to the server’s network. The example in this section was ge[...]

  • Page 23

    IP Address Configuration NPort Server Pro User’s Manual 3 - 3 4. A connection between your computer and NPort Server Pro should now be established, and the MOXA NPort Server Pro utility program will automatically start running. . Note: After activating the Telnet console, use the following procedure to make sure that the VT100 Arrows option is se[...]

  • Page 24

    3 - 4 NPort Server Pro User’s Manual 8. Use the keyboard arrow keys t o position the cursor over the first digit of the IP address. 9. Type in the correct IP address and then press Enter to accept this value. 10. Press ESC to return to the main menu, and then select Restart to activate the change. DHCP Server This section applie s if you are usin[...]

  • Page 25

    IP Address Configuration NPort Server Pro User’s Manual 3 - 5 2. The left info box of the DHCP Manager window will show a list of DHCP hosts currently hooked up to the network. Note that before you can make changes to the host’s parameters, there must be a minus sign ( – ) located to the left of the server name ( Local Machine in the example [...]

  • Page 26

    3 - 6 NPort Server Pro User’s Manual 5. Once the Create Scope (Local) window opens (see below), you will be required to input a range of IP addresses in the IP Address Pool . There is also an Exclusion Range used to prevent the DHCP server from issuing addresses to exi sting devices that have already been assigned IP addresses from this range. By[...]

  • Page 27

    IP Address Configuration NPort Server Pro User’s Manual 3 - 7 9. A window opens with the question: Activate the new scope now? Click on Yes to activate. At this point we explain how to input a unique IP address reserved exclusively for use by your NPort Server Pro. 10. From the DHCP Manager – (Local) menu bar, click on Scope , and then select A[...]

  • Page 28

    3 - 8 NPort Server Pro User’s Manual 12. To check that the numbers just entered are correct, return to the DHCP Manager main window, click on Scope , and then choose Active Leases from the pull down menu. Th e IP address reserved for your NPort Server Pro will be displayed in the window that opens up. Check to make sure that it is accurate.[...]

  • Page 29

    NPort Server Pro User’s Manual 4 - 1 4 4 4. Setting Up Single - Host In this chapter we explain how to set up NPort Server Pro for Single - Host Mode. This type of application uses one Windows NT /95/98 server to control several serial devices in a manner similar to the way you would use a traditional multi - port serial board. We cover the follo[...]

  • Page 30

    4 - 2 NPort Server Pro User’s Manual q Replacing a Server Figure 4 - 1 Application with one host and two NPort Server Pros . Note: If you need to set up Multi - Host Mode or Custom Mode, refer to Chapters 5 and 6, respectively, for complete descriptions of these types of application. TCP/IP NPort Server[...]

  • Page 31

    Setting Up Single - Host NPort Server Pro User’s Manual 4 - 3 Driver and Software Installation 1. Insert the NPort Server Pro disk into either the f loppy disk drive or CD ROM drive, depending on the type of disk that was provided. From the Windows NT /95/98 desktop, click on Start and then choose Run . 2. Type A:setup in the Open input box if u[...]

  • Page 32

    4 - 4 NPort Server Pro User’s Manual 4. When the Setup Wizard window opens, choose Single - Host , and then click on Next to continue. 5. The Select Destination Directory window gives you the option to change the directory which program files will be copied to. Click on Next to copy NPort Server Pro files to the given default directory. To choose[...]

  • Page 33

    Setting Up Single - Host NPort Server Pro User’s Manual 4 - 5 6. The Installing window shows the progress of the installation process. Click on Cancel at any time to terminate the installation. 7. The next window verifies that the inst allation process has completed. Click on Next to continue. . Note: If you click on Cancel you will need to run A[...]

  • Page 34

    4 - 6 NPort Server Pro User’s Manual Using NPort Pro Manager When you run the Setup program to install NPort Server Pro software, you are given the option to r un the Add Server Wizard. However, you may run NPort Pro Manager at a later time if you decide to add more servers, change server names, remove servers, or change COM names. To start NPort[...]

  • Page 35

    Setting Up Single - Host NPort Server Pro User’s Manual 4 - 7 Figure 4 - 2. NPort Pro Manager menus and toolbar functions. Saving Your Configuration Modifications of Nport Server Pro, or changes to port confi gurations, must be saved in order to be activated. Choose Save Configuration from the Server menu, or click on the toolbar Save all Servers[...]

  • Page 36

    4 - 8 NPort Server Pro User’s Manual 2. If the NPort Server Pro you wish to add is listed in the Add Server Wizard window, use the mouse to highlight the server Model and then click on Next to continue. . Note: If the server you want to add is not listed in the above window, you will receive the warning window shown below. Check to make sure that[...]

  • Page 37

    Setting Up Single - Host NPort Server Pro User’s Manual 4 - 9 . Note: If you have several servers hooked up to your network, and it’s not clear which server is the one you a re currently adding, click on Locate in the Add Server Wizard window shown in step 2 above. The “Ready” LED on the listed server will start blinking, allowing you to id[...]

  • Page 38

    4 - 10 NPort Server Pro User’s Manual 4. You will be asked to assign a server password if you are installing a new server. We highly recommend assigning a password, since this will help to prevent other users from changing the server’s configuration. Click on Next to continue. . Note: Make sure the Auto Saved check box is selected if you want y[...]

  • Page 39

    Setting Up Single - Host NPort Server Pro User’s Manual 4 - 11 5. Check the Add Server Wizard Complete! window to verify that all of the information is correct. Click on Finish if everything is correct, or click on Back to return to the previous window. 6. The NPort Pro Manager win dow opens, with the newly installed server listed. 7. Click on th[...]

  • Page 40

    4 - 12 NPort Server Pro User’s Manual . Note: The NPort Pro Manager title bar shows the application mode of the newly installed server — Single - Host in this case. 8. To add another server, choose Add Server Wizard from the Server menu, or click on the toolbar Add Server icon, and then repeat the above steps. 9. Before exiting NPort Pro Manger[...]

  • Page 41

    Setting Up Single - Host NPort Server Pro User’s Manual 4 - 13 Changing the COM Name of One Port 1. Click on the server name whose port you would like to modify. 2. Click on the port, in the right info box, whose COM name you would like to modify. 3. Choose Map Port from the Port menu, or click on the toolbar Map Port ico n to activate the functi[...]

  • Page 42

    4 - 14 NPort Server Pro User’s Manual Server Properties — General 1. Select the General tab in the Server Properties window. 2. Modify the server name as desired. 3. Select Enable or Disable , for DHCP , depending on whether or not you are using a DHCP server. Server Properties — Password To add more security to your NPort Server Pro, it is h[...]

  • Page 43

    Setting Up Single - Host NPort Server Pro User’s Manual 4 - 15 Server Properties — Transmission The Transmission page allows the user to set the Transmission Mode and Tx FIFO options for each of NPort Server Pro’s ports. Transmission Mode Select Hi - Performanc e to use buffering technology to accelerate data writing. This allows your communi[...]

  • Page 44

    4 - 16 NPort Server Pro User’s Manual 1. Stop all port action related to the server you are upgrading. 2. Choose Upgrade Server from the Server menu, or click on the toolbar Upgrade icon. 3. Locate and then select the filename of the firmware that you downloaded. 4. Click on Open and then wait until you see an “upgra de completed” message. Th[...]

  • Page 45

    Setting Up Single - Host NPort Server Pro User’s Manual 4 - 17 3. The Re place Server… window that opens up shows a list of servers that you have not configured. You can identify the new server by looking at the serial number. 4. Confirm the Server with the pop - up window. 5. If the new server is password protected, enter the pre - set passwor[...]

  • Page 46

    [...]

  • Page 47

    NPort Server Pro User’s Manual 5 - 1 5 5 5. Setting Up Multi - Host In this chapter we explain how to set up NPort Server Pro for Multi - Host Mode. This type of application uses more than one host on a local network to control several serial port devices. We cover the following topics: q Driver and Software Installation q Using NPort Pro Manager[...]

  • Page 48

    5 - 2 NPort Server Pro User’s Manual q Access Control — Configuring Through View by IP Ø Adding Access Permission of One Host Ø Modifying the Host Settings Ø Removing Ports from a Granted Host Ø Removing a Granted Host — Con figuring Through View by Port Ø Adding a Host IP Address to a Specific Port Ø Modifying a Granted Host Ø Removin[...]

  • Page 49

    Setti ng Up Multi - Host NPort Server Pro User’s Manual 5 - 3 Driver and Software Installation 1. Insert the NPort Server Pro disk into either the floppy disk drive or CD ROM drive, depending on the type of disk that was pro vided. From the Windows NT/95/98 desktop, click on Start and then choose Run . 2. Type A:setup in the Open input box if us[...]

  • Page 50

    5 - 4 NPort Server Pro User’s Manual 4. When the Setup Wizard window opens, choose Multi - Host , and then click on Next to continue. 5. The Select Destination Directory window gives y ou the option to change the directory which program files will be copied to. Click on Next to copy NPort Server Pro files to the given default directory. To choose[...]

  • Page 51

    Setti ng Up Multi - Host NPort Server Pro User’s Manual 5 - 5 6. The Installing window shows the progress of the installation process. Click on Cancel at any time to terminate the installation. 7. The next window verifies that the installation process has completed. Click on Next to continue. . Note: If you cl ick on Cancel you will need to run A[...]

  • Page 52

    5 - 6 NPort Server Pro User’s Manual Using NPort Pro Manager When you run the Setup program to install NPort Server Pro software, you are given the option to run the Add Server Wizard. However, you may run NPort Pro Manager at a lat er time if you decide to add more servers, change server names, remove servers, or change COM names. To start NPort[...]

  • Page 53

    Setti ng Up Multi - Host NPort Server Pro User’s Manual 5 - 7 Figure 5 - 2. NPort Manager and the menus. Saving Your Configuration Modifications of NPort Server Pro, or changes to port configurations, must be saved in order to be activated. Choose Save Configuration from the Serv er menu, or click on the toolbar Save all Servers icon to automatic[...]

  • Page 54

    5 - 8 NPort Server Pro User’s Manual 1. Select Yes and then click on Next to continue the installation process. 2. If the NPort Server Pro you wish to add is listed in the Add Server Wizard window, use the mouse to highlight the server Model and then click on Next to continue. . Note: If the server you want to add is not l isted in the above wind[...]

  • Page 55

    Setti ng Up Multi - Host NPort Server Pro User’s Manual 5 - 9 . Note: If you have several servers hooked up to your network, and it’s not clear which server is the one you are currently adding, click on Locate in the Add Server Wizard window shown in step 2 above. The “Ready” LED on the listed server will start blinking, allowing you to ide[...]

  • Page 56

    5 - 10 NPort Server Pro User’s Manual 4. The next window lists NPort Server Pro’s current IP a ddress. Change the number if needed, and then click on Next to continue. 5. Select the COM port name that you would like the first port on the server to map to. This will add all of NPort Server Pro’s ports (8 or 16, depending on the server model nu[...]

  • Page 57

    Setti ng Up Multi - Host NPort Server Pro User’s Manual 5 - 11 6. When the Complete! window opens, check the information to make sure that everything is correct, and then click on Finish to continue.[...]

  • Page 58

    5 - 12 NPort Server Pro User’s Manual 7. This evokes the NPort Pro M anager program, with the newly installed server listed. 8. Click on the server name to highlight it. Basic information about the server’s COM ports will be listed in the right info box. . Note: If you see ports with status ‘Non - authorized’, and you are a general user, be[...]

  • Page 59

    Setti ng Up Multi - Host NPort Server Pro User’s Manual 5 - 13 Deleting a Server If for some reason you need to delete a server from your system, click on the server name to highlight it, and then choose Dele te Server from the Server menu, or click on the toolbar Delete Server icon. A warning window will pop up asking if you really want to delet[...]

  • Page 60

    5 - 14 NPort Server Pro User’s Manual 3. Choose Map Port from the Port menu, or click on the toolbar Map Port icon to activate the function. 4. Select the COM name that the port will be mapped to. 5. Click OK to activate the change. Un - Mapping a Port If you do not need to use a port any more, you may use the UnMap Port function to remove it fro[...]

  • Page 61

    Setti ng Up Multi - Host NPort Server Pro User’s Manual 5 - 15 4. Click on Open and then wait until you see an “upgrade completed” message. The server will restart automatically. . Note: When using this pro cedure, only the selected server’s firmware is upgraded. If you know that new NPort Pro Manager software has been released, it is recom[...]

  • Page 62

    5 - 16 NPort Server Pro User’s Manual Server Properties — Password To add more security to your NPort Server Pro, it is highly recommended that you set a password as soon as you complete the installation. If yo u did not set the password while running Add Server Wizard, or you would like to change the current password, you may use the toolbar P[...]

  • Page 63

    Setti ng Up Multi - Host NPort Server Pro User’s Manual 5 - 17 Server Properties — Transmission The Transmission page a llows the user to set the Transmission Mode and Tx FIFO options for each of NPort Server Pro’s ports. Transmission Mode Select Hi - Performance to use buffering technology to accelerate data writing. This allows your communi[...]

  • Page 64

    5 - 18 NPort Server Pro User’s Manual . Note: If you empty the access control list, then by default, only the connecting host’s IP address is granted. 1. Select the Access Control tab. 2. The screen will show a li st of ports, and two methods of adding permission. . Note: When adding access permission, you may either view the access control lis[...]

  • Page 65

    Setti ng Up Multi - Host NPort Server Pro User’s Manual 5 - 19 2. Click on the server you would like to modify. 3. Click on Add IP to open the Grant Access IP window. 4. To add access for only one computer, select a single computer , and then enter the host’s IP address in the appropriate text box. To add access for a group of computers, select[...]

  • Page 66

    5 - 20 NPort Server Pro User’s Manual 7. Click OK to finish and return to the Access Control page. 8. The ports granted access to will be listed under the host’s IP address. Click OK to finish, and then choose Save Configuration to activate t he settings. Modifying the Host Settings 1. Select the IP address of the host you would like to modify.[...]

  • Page 67

    Setti ng Up Multi - Host NPort Server Pro User’s Manual 5 - 21 3. Modify the configuration as desired. 4. Click OK to exit. Removing Ports from a Granted Host 1. Select the IP address of the host y ou would like to modify. 2. Click on the Port that you would like to remove from the list.[...]

  • Page 68

    5 - 22 NPort Server Pro User’s Manual 3. Click on Remove , and then click OK to exit. As you can see from the window shown below, Port 3 has been removed from the host’s access control. Removing a Granted Host If you do not allow a particular host to use any of the ports, simply remove the host from the list. . Note: If you empty the access con[...]

  • Page 69

    Setti ng Up Multi - Host NPort Server Pro User’s Manual 5 - 23 Configuring Through View by Port By choosing the option View access control list by Port, it is easy to see the access permission granted for each port. This viewing option is particular ly useful for adding hosts to specific ports. Adding a Host IP Address to a Specific Port 1. Click[...]

  • Page 70

    5 - 24 NPort Server Pro User’s Manual 5. When the Server Properties window opens up, you can look at the Access Control page to verify that the host was added to the port. 6. Click OK to finish. Modifying a Granted Host 1. Click on the port whose host you woul d like to modify. 2. Click on the IP address you want to change, and then click on Modi[...]

  • Page 71

    Setti ng Up Multi - Host NPort Server Pro User’s Manual 5 - 25 . Note: The modification will only be valid for this port. Removing a Granted Host 1. Click on the port whose host you would like to rem ove. 2. Click on the IP address you want to delete, and then click on Remove . 3. Click OK to finish.[...]

  • Page 72

    [...]

  • Page 73

    NPort Server Pro User’s Manual 6 - 1 6 6 6. Setting Up Custom In this chapter we explain how to set up NPort Server Pro for Custom Mode. Custom Mode users can apply NPort Server Pro for multi - port se rial applications with remote control or monitoring, and as stand - alone machines connected to serial devices at a remote site. We cover the foll[...]

  • Page 74

    6 - 2 NPort Server Pro User’s Manual q Access Control — Configuring Through View by IP Ø Adding Access Permission of One Host Ø Modifying the Host Settings Ø Removing Ports from a Granted Host Ø Removing a Granted Host — Configuring Through View by Port Ø Adding a Host IP Address to a Specific Port Ø Modifying a Granted Host Ø Removing[...]

  • Page 75

    Setting Up Custom NPort Server Pro User’s Manual 6 - 3 Figure 6 - 1. A remote control link diagram . Note: If you need to set up Single - Host Mode or Multi - Host Mode, refer to Chapters 4 a nd 5, respectively, for complete descriptions of these types of application. NT TCP/IP Router NT NT TCP/IP Router Internet NPort Server Pro[...]

  • Page 76

    6 - 4 NPort Server Pro User’s Manual Driver and Software Installation 1. Insert the NPort Server Pro disk into either the floppy disk drive or CD ROM drive, depending on the type of disk that was provided. From the Win dows NT/95/98 desktop, click on Start and then choose Run . 2. Type A:setup in the Open input box if using drive A and then clic[...]

  • Page 77

    Setting Up Custom NPort Server Pro User’s Manual 6 - 5 4. When the Setup Wizard window opens, choose Custom , and then click on Next to continue. 5. The Select Destination Directory window gives you the option to change the directory that program files will be copied to. Click on Next to copy NPort Server Pro files to the given default directory.[...]

  • Page 78

    6 - 6 NPort Server Pro User’s Manual 6. The Installing window shows the progress of the installation process. Click on Cancel at any time to terminate the installation. 7. The next window verifies that the installation process has completed. Click on Next to continue. . Note: If you click on Cancel you will n eed to run Add Server Wizard at a lat[...]

  • Page 79

    Setting Up Custom NPort Server Pro User’s Manual 6 - 7 Using NPort Pro Manager When you run the Setup program to install NPort Server Pro software, you are given the option to run the Add Server Wizard. However, you may run NPort Pro Manager at a later time if you decide to add more servers, change server names, remove servers, or change COM name[...]

  • Page 80

    6 - 8 NPort Server Pro User’s Manual Figure 6 - 2. NPort Manager and the menus Saving Your Configuration Moditications of NPort Server Pro, or changes to port configurations, must be saved in order to be activated. Choose Save Configuration from the Server menu, or click on the toolbar Save all Servers icon to automatically detect any changes and[...]

  • Page 81

    Setting Up Custom NPort Server Pro User’s Manual 6 - 9 1. Select Yes and then click on Next to continue the inst allation process. 2. If the NPort Server Pro you wish to add is listed in the Add Server Wizard window, use the mouse to highlight the server Model and then click on Next to continue. . Note: If the server you want to add is not listed[...]

  • Page 82

    6 - 10 NPort Server Pro User’s Manual . Note: If you have several servers hooked up to your network, and it’s not clear which server is the one you are currently adding, click on Locate in the Add Server Wizard window shown in step 2 above. The “Ready” LED on the listed serv er will start blinking, allowing you to identify it. 3. If you are[...]

  • Page 83

    Setting Up Custom NPort Server Pro User’s Manual 6 - 11 4. The next window lists the NPort Server Pro’s current IP address. Change the number if needed, and then click on Next to continue. 5. Select the COM port name that you would like the first port on the server to map to. This will add all of NPort Server Pro’s ports (8 or 16, depending o[...]

  • Page 84

    6 - 12 NPort Server Pro User’s Manual 6. When the Complete! window opens, check the information to make sure that everything is correct, and then click on Finish to continue. 7. This evokes the NPort Pro Manager program, wit h the newly installed server listed.[...]

  • Page 85

    Setting Up Custom NPort Server Pro User’s Manual 6 - 13 8. Click on the server name to highlight it. Basic information about the server’s COM ports will be listed in the right info box. . Note: If you see ports with the status ‘Non - authorized’, and you are a general user, b e sure to ask your server administrator to add access permission [...]

  • Page 86

    6 - 14 NPort Server Pro User’s Manual Modifying COM Name Mappings You may use NPort Pro Manager to change previously assigned COM na mes. Choose Map Port from the Port menu, or click on the toolbar Map Port icon. You will be asked to choose from two options. You may change the name of all servers simultaneously, provided you want the COM port num[...]

  • Page 87

    Setting Up Custom NPort Server Pro User’s Manual 6 - 15 Un - Mapping a Port If you do not need to use a port any more, you may use the UnMap Port function to remove it from your Windows NT/95/98 operating system. 1. Click on the port (in the right info box) that you want to remove. 2. Choose UnMap Port from the Port menu, or click on the toolbar [...]

  • Page 88

    6 - 16 NPort Server Pro User’s Manual . Note: When using this procedure, only the se lected server’s firmware is upgraded. If you know that new NPort Pro Manager software has been released, it is recommended that you uninstall the old NPort Pro Manager program from your NT/95/98 host’s hard drive, and then install the new one. Configurin g Se[...]

  • Page 89

    Setting Up Custom NPort Server Pro User’s Manual 6 - 17 Steps for configuring the server’s password: 1. Select the Password tab in the Server Properties window. 2. Enter the current password and new password as indicated. 3. Check the Auto Save Password on this computer box if you want Windows NT/95/98 to remember your pas sword. . Note: If you[...]

  • Page 90

    6 - 18 NPort Server Pro User’s Manual Tx FIFO Set to Enable to the get the best performance from the board. Set to Disable to avoid data loss when c ommunicating with plain communication devices using S/W flow control. In this case only one byte will be put into the UART when the FIFO is empty. Access Control It is possible to assign access permi[...]

  • Page 91

    Setting Up Custom NPort Server Pro User’s Manual 6 - 19 . Note: When adding access permission, you may either view the access control list by Port , or by IP address . These two approaches also apply to the procedure for adding new hosts. The next two sections describe how to add hosts using both app roaches. Configuring Through View by IP Using [...]

  • Page 92

    6 - 20 NPort Server Pro User’s Manual 5. Click OK . 6. When the Add Port window opens up, highlight the port(s) that the host will be granted access to . . Note: Y ou can select blocks of ports by holding down the left mouse button while scolling through th e list of ports . 7. Click OK to finish, and return to the Access Control page.[...]

  • Page 93

    Setting Up Custom NPort Server Pro User’s Manual 6 - 21 8. The ports granted access to will be listed under the host’s IP address. Click OK to finish, and the choose Save Configuration to activate the settings. Modifying the Host Setti ngs 1. Select the IP address of the host you would like to modify. 2. Click on the Modify button. 3. Modify th[...]

  • Page 94

    6 - 22 NPort Server Pro User’s Manual Removing Ports from a Granted Host 1. Select the IP address of the host you would like to modify. 2. Click on the Port you would like to remove from the list. 3. Click on Remove , and then click OK to exit. As you can see from the window shown below, Port 3 has been removed from the host’s access control.[...]

  • Page 95

    Setting Up Custom NPort Server Pro User’s Manual 6 - 23 Removing a Granted Host If you do not allow a particular host to use any of the ports, simply remove the host from the list. . Note: If you empty the access control list, then by default, only the connecting host’s IP address is granted. 1. Click on the host’s IP address to highlight it.[...]

  • Page 96

    6 - 24 NPort Server Pro User’s Manual Configuring Through View by Port By choosing the option View access control list by Port, it is easy to see the access permission granted for each port. This viewing option is particularly useful for adding hosts to specific po rts. Adding a Host IP Address to a Specific Port 1. Click on the Port you would li[...]

  • Page 97

    Setting Up Custom NPort Server Pro User’s Manual 6 - 25 4. Click OK to finish. 5. When the Server Properties window opens up, you can look at the Access Control page to verify that the host was added to the port. 6. Click OK to finish. Modifying a Granted Host 1. Click on the port whose host you would like to modify. 2. Click on the IP address yo[...]

  • Page 98

    6 - 26 NPort Server Pro User’s Manual Removing a Granted Host 1. Click on the port whose host you would like to modify. 2. Click on the IP address you want to delete, and then click on Remove . 3. Click OK to finish. Adding Routes to NPort Server Pro To enable access from an Internet/Intranet host, first make sure your NPort Server Pro can be con[...]

  • Page 99

    Setting Up Custom NPort Server Pro User’s Manual 6 - 27 Adding Routes Through Server Properties 1. Select the Advanced tab in the Server Properties window, and then c lick on Add . 2. Enter the Destination , Gateway , Netmask and Metric as needed. 3. Click OK to exit Gateway Settings.[...]

  • Page 100

    6 - 28 NPort Server Pro User’s Manual Modifying Routes 1. Select the Advanced tab in the Server Properties window. 2. Click on the route setting you would like to modify to highlight it . 3. Click on Modify and then make any necessary modifications. 4. Click OK to exit Gateway Settings.[...]

  • Page 101

    Setting Up Custom NPort Server Pro User’s Manual 6 - 29 Removing Routes 1. Select the Advanced tab in the Server Properties window. 2. Click on the route setting you would like to remove to highlight it. 3. Click on Re move . Examples of Internet/Intranet Routing Configurations Configuring Router for Internet Connection Some routers have the capa[...]

  • Page 102

    6 - 30 NPort Server Pro User’s Manual For the case shown above, you should set up the Destination , Gatew ay , Netmask , and Metric as shown below: Configuring Router for One Internet and One Intranet Connection In the more complex case in which NPort Server Pro connects to both the Internet and Intranet, you will need to add two routes to the se[...]

  • Page 103

    Setting Up Custom NPort Server Pro User’s Manual 6 - 31 If you are under the same environment as shown above but your NPort Server Pro only needs to be accessed by the private network as opposed to the global Internet, then just add the first route to the server. In t his case the routing setup is as follows:[...]

  • Page 104

    [...]

  • Page 105

    NPort Server Pro User’s Manual 7 - 1 7 7 7. Utility Programs In this chapter we cover the following topics: q Firmware Utility — Toolbar Functions Ø NPort Server General Info Ø Search All NPort Servers Ø Connect to an NPort Server Pro Ø Upgrade Firmware q NPort Serv er Monitor — Toolbar Functions Ø Configuring NPort Monitor Ø Save Confi[...]

  • Page 106

    7 - 2 NPort Server Pro User’s Manual q NPort Pro Diagnostic — Toolbar Functions Ø Configuration Ø Viewer Status and Di agnose Ø Test Initiation Ø Printing Ø Saving the Configuration Ø Exiting NPort Pro Diagnostic q Uninstalling the Software[...]

  • Page 107

    Installation and Configuration NPort Server Pro User’s Manual 7 - 3 Firmware Utility Moxa continually upgrades its driver software and server firmware to keep pace with the ever - expanding world of computing. You can use the Firmware Utility to carry out the upgrade procedure. Access Moxa's Web site at www.moxa. com to download the required[...]

  • Page 108

    7 - 4 NPort Server Pro User’s Manual 3. After completing the search, the NPort Server firmware upgrade utility window opens, listing all NPort Server Pros that were found. Toolbar Functions In this section we describe how to use the Firmware Utility toolbar functions . NPort Server General Info The General Info function can be used to display bas[...]

  • Page 109

    Installation and Configuration NPort Server Pro User’s Manual 7 - 5 4. The NPort Server General Info window opens, displaying t he Server Name , IP address, Model Number, Serial Number, MAC Address, and Firmware Version . Attributes that can be modified are displayed in a text input box. 5. Make modifications as needed, and then click OK to close[...]

  • Page 110

    7 - 6 NPort Server Pro User’s Manual 2. Click on Cancel if during the search you decide that it’s no longer necessary to continue. Otherwise, when the search is complete, you will see the NPort Server firmware upgrade utility win dow. The servers located by the search will be listed in the info box. Connect to an NPort Server Pro The Connect an[...]

  • Page 111

    Installation and Configuration NPort Server Pro User’s Manual 7 - 7 Upgrade Firmware The Upgrade NPort Server function ca n be used to upgrade the server firmware. 1. Access Moxa's Web site at www.moxa.com to download the required computer file (contact our sales department if you need assistance with this). 2. Click on the server whose firm[...]

  • Page 112

    7 - 8 NPort Server Pro User’s Manual 1. To start NPort Server Monitor, click on Start à Programs à NPort Server Pro à NPort Monitor . 2. The NPort Server Monitor window opens. . Note: You will need to configure your server before using any of the NPort Server Monitor toolbar functions. Refer to the next section for instructions on how to confi[...]

  • Page 113

    Installation and Configuration NPort Server Pro User’s Manual 7 - 9 1. Choose Configure from the Monitor menu, or click on the toolbar Configur e icon to open the Monitor configuration window. . Note: There are three tabs, Select Port , Select Item , and General , located at the top of the window. The Select Port page will be opened by default, a[...]

  • Page 114

    7 - 10 NPort Server Pro User’s Manual 3. The Port No . check box, for ports needing to be monitored, should be checked as shown above. For those ports that no longer need monitoring, click inside of the checked box to remove the check mar k. 4. If you need to delete some servers from the list, highlight the servers to be deleted, and then click o[...]

  • Page 115

    Installation and Configuration NPort Server Pro User’s Manual 7 - 11 7. The servers and ports that were sel ected will be listed in the info box upon returning to the NPort Server Monitor window. General information such as Model No. , NPort Server Pro Name , OP_mode , NPort Server Pro IP Address , and Port No . will also be displayed. Save Confi[...]

  • Page 116

    7 - 12 NPort Server Pro User’s Manual . Note: The configuration file will be saved in .mnt format. Load Configuration This function is provided so that you can load a configuration file that was previously saved. When initating NPort Server Monitor, you will be give the option to load a previously save file. To load a saved configuration file, do[...]

  • Page 117

    Installation and Configuration NPort Server Pro User’s Manual 7 - 13 Monitor Once a configuration has been set up, or a configuration file has been loaded, NPort Server Monitor will autom atically start monitoring servers and ports. Refer to the figure below for an example of the type of monitoring information that will be displayed. (Check the H[...]

  • Page 118

    7 - 14 NPort Server Pro User’s Manual Port Status This function is used to display a status graph for each port being monitored. It also prov ides additional information such as TX/RX CPS history. 1. Click on the port item you wish to check to highlight it. 2. Choose Port Status from the Monitor menu, or click on the toolbar Port Statu s icon. 3.[...]

  • Page 119

    Installation and Configuration NPort Server Pro User’s Manual 7 - 15 Reset Port This function is provided to allow you to reset the port whenever the NT/95/98 server was not shut down properly, or the network was disconnected. Normally, NPort Server Pro will be launched automatically fi ve minutes after the NT/95/98 server is reconnected. This fu[...]

  • Page 120

    7 - 16 NPort Server Pro User’s Manual 1. Click on the server that you are going to reset to highlight it. 2. Choose Reset Server from the Monitor menu, or click on the toolbar Reset Server icon to reset the server. . Note: If you have previously set up a security password usi ng NPort Pro Manager, a Reset Server window will open requesting a pass[...]

  • Page 121

    Installation and Configuration NPort Server Pro User’s Manual 7 - 17 1. Start à Programs à NPort Server Pro à NPort Pro Diagnostic . 2. The NPort Server Diagnostics window will open, from which you can navigate to the different functions provided by this utility. Toolbar Functions In this section we describe how to use the NPort Pro Diagnostic[...]

  • Page 122

    7 - 18 NPort Server Pro User’s Manual 3. When the Diagnostic Config window first opens, the Selected NPort Server info box under the Test Object tab is empty. Click on the text box’s pull down button and choose the desired server, and then press Enter to select. If the server you’re looking for is not on the list, click on Search to let the p[...]

  • Page 123

    Installation and Configuration NPort Server Pro User’s Manual 7 - 19 5. The server information will now appear in the Selected N Port Server information window. . Note: Click the Search button before selecting a server from the pull down menu if you add more NPort Server Pros after the Diagnostics utility is initiated. 6. The check box for all po[...]

  • Page 124

    7 - 20 NPort Server Pro User’s Manual o The items described below which are check marked will be tested. o Tx n Rx : Displays test result of transmitting and receiving data between two ports. o RTS g CTS : Displays test result of the RTS and CTS signals between two ports. o DTR g DSR : Displays test result of the DTR and DSR signal between two po[...]

  • Page 125

    Installation and Configuration NPort Server Pro User’s Manual 7 - 21 Exiting Config Click OK in the bo ttom right corner of the Diagnostic Config window to return to the NPort Server Diagnostics window.[...]

  • Page 126

    7 - 22 NPort Server Pro User’s Manual Viewer Status and Diagnose Before starting the testing procedure, you can use the Server Status function to check the status of your NPort Server Pro. 1. C hoose Server Status from the Diagnose menu, or click on the toolbar Server Status icon to open the NPort Server Status window. The server information disp[...]

  • Page 127

    Installation and Configuration NPort Server Pro User’s Manual 7 - 23 3. The Test Status window that opens displays some basic informat ion about the test and test results. Click on View Report to see details about the tests that were done. 4. The report will be displayed in the Test Report info box. Items that tested okay will be marked with a gr[...]

  • Page 128

    7 - 24 NPort Server Pro User’s Manual Printing The printing function is included to provide a convenient way to print out test reports. 1. Click on the NPort Server Pro shown in the To be tested … info box to determine which testing report to print. 2. Choose Print … fro m the File menu, or click on the toolbar Printer icon to print out the r[...]

  • Page 129

    Installation and Configuration NPort Server Pro User’s Manual 7 - 25 Uninstalling the Software If your Windows NT/95/98 host no longer needs acces s to any NPort Server Pros, you may use the Uninstall NPort Server utility to uninstall the driver and software. To activate Uninstall NPort Server Pro, click on 1. Start à Programs à NPort Server Pr[...]

  • Page 130

    7 - 26 NPort Server Pro User’s Manual 3. Click on Finish to complete the uninstall procedure.[...]

  • Page 131

    NPort Server Pro User’s Manual 8 - 1 8 8 8. Changing Your Installation Type This chapter descr ibes how to change between the three application modes — Single - Host, Multi - Host, and Custom — after installation. The only way to change from one application mode to another is to rerun the driver/software Setup program If you started off by in[...]

  • Page 132

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  • Page 133

    NPort Server Pro User’s Manual 9 - 1 9 9 9. Windows 2000 — Installation and Configuration In this chapter, we explain how to configure NPort Server Pro under the Windows 2000 operating system. The installation and configuration procedure is substantially different tha n for Windows NT/95/98/ME, so read carefully. We discuss the following topics[...]

  • Page 134

    9 - 2 NPort Server Pro User’s Manual Windows 2000 Driver Installation Installing NPort Server Pro to run under Windows 2000 involves installing the drivers that are used to operate the NPort Server Pro and its port. This is done by running the Windows 2000 “Add/Remove Hardware Wizard”. In fact, unless you have prev i ously installed and then [...]

  • Page 135

    Installation and Configuration NPort Server Pro User’s Manual 9 - 3 4. Select the Add/Troubleshoot a device option, and then click on Next to co n tinue. 5. Windows 2000 will spend some searching for a device that is connected directly to your computer. Keep in mind, however , that this procedure does not detect d e vices that are connected over [...]

  • Page 136

    9 - 4 NPort Server Pro User’s Manual 6. Select Add a new device and then click on Next to continue. 7. Choose the No, I want to select the hardware from a list option from the next window, and then click on Next to continue.[...]

  • Page 137

    Installation and Configuration NPort Server Pro User’s Manual 9 - 5 8. Select Multiport serial adapters and then click on Next to continue. 9. The Select a device driver window displays a list of manufacturers and pr o ducts. If Moxa’s name is not listed, you will need to click on Have Disk… and then select the NPor t Server Pro driver from d[...]

  • Page 138

    9 - 6 NPort Server Pro User’s Manual 10. If necessary, click on Browse… to locate the directory that contains the NPort Server Pro driver. During the installation shown here, the driver was located on the A: drive, so the next step is to click OK . Note from the second figure that the driver name is NPSERVER. 11. The next window will contain a [...]

  • Page 139

    Installation and Configuration NPort Server Pro User’s Manual 9 - 7 12. The Start Hardware Installation windo w should verify that you have chosen the correct driver. Click on Next to continue. 13. You may safely ignore any admonitions such as Digital Signature Not Found . Simply click on Next to continue. MOXA NPort Server Pro DE - 303 MOXA NPor[...]

  • Page 140

    9 - 8 NPort Server Pro User’s Manual 14. A series of windows indicating the progress of the instal lation procedure will open and then close. 15. The next window lists all NPort Server Pro units that are currently connected to your network. Select the server you wish to install, or manually enter an IP a d dress of your server if it does not show[...]

  • Page 141

    Installation and Configuration NPort Server Pro User’s Manual 9 - 9 17. Click on Finish to complete the installation of NPort Server Pro. Keep in mind, however, that you may sti ll need to install the port. Installing NPort Server Pro’s Serial Port If you or someone else has previously installed an NPort Server Pro on your system, then NPort Se[...]

  • Page 142

    9 - 10 NPort Server Pro User’s Manual to continue. 3. If necessary, click on Browse… t o locate the directory that contains the NPort Server Pro driver. During the installation shown here, the driver was located on the A: drive, so the next step is to click OK . Note from the second figure that the driver name is NPORT. 4. The next window ver i[...]

  • Page 143

    Installation and Configuration NPort Server Pro User’s Manual 9 - 11 5. Click on Finish to complete the installation procedure. NPort Server Pro Properties NPort Server Pro’s configuration parameter s, such as IP address, COM port number, etc., are easily changed from within the Windows 2000 system’s device manager. 1. To evoke the device man[...]

  • Page 144

    9 - 12 NPort Server Pro User’s Manual 2. Select the Hardware tab, and then click on Device Manager… . 3. Click on the plus sign to the left of Multi - port serial adapters and then double click on MOXA NPort Server Pro DE - 303 or DE - 308 to open the Properties window.[...]

  • Page 145

    Installation and Configuration NPort Server Pro User’s Manual 9 - 13 Configuration Select the Properties window’s Configuration tab to cha nge parameter settings for your NPort Server Pro. Most of the system settings are accessed by clicking on Se t tings (see the “NPort Server” subsection below). The COM port number can be changed by click[...]

  • Page 146

    9 - 14 NPort Server Pro User’s Manual NPort Server Clicking on Settings in the above Properties window causes NPort Server Pro’s Property Sheet to open. If prompted, enter NPort Server Pro’s password, and then click OK to continue. The Basic Configuration page, open by default, allows you to make changes to the following items. Server Name Ch[...]

  • Page 147

    Installation and Configuration NPort Server Pro User’s Manual 9 - 15 connect ed to your LAN. The Password page allows you to change the password. Click the Remember Password box to have the password automatically stored by your operating system. The Interface Setting page shows the current Serial Port interface setting. You m ust use the DIP swit[...]

  • Page 148

    9 - 16 NPort Server Pro User’s Manual The Access Control page can be used to allow access to NPort Server Pro’s serial port. The process of adding and removing IP addresses is straightforward, although three comments are in order. • You may add access by IP Address as shown here. • You may a dd access by Port as shown here.[...]

  • Page 149

    Installation and Configuration NPort Server Pro User’s Manual 9 - 17 • There are two options to choose from when adding access. Choose Single Host to only allow access to the computer with the given IP Address. Choose A Group of Host to allow access to a group of co m puters. In the example sh own here, computers connected to the same LAN as NP[...]

  • Page 150

    9 - 18 NPort Server Pro User’s Manual Click on Modify Setting to make changes. Use the following window to change the Port Number , Transmission Mode , and TxFIFO . DE - 303 COM3 - COM18[...]

  • Page 151

    Installation and Configuration NPort Server Pro User’s Manual 9 - 19 Driver The Driver page displays important information about the driver. Use the buttons at the bottom of the window for Driver Details… , Uninstall the driver, or Update Driver . MOXA NPort Server Pro DE - 303[...]

  • Page 152

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  • Page 153

    NPort Server Pro User’s Manual A - 1 A A A. Troubleshooting This appendix explains how to solve some of the most common problems you could encounter while using NPort Server Pro. If you are still having problems after reading this chapter, contact your dealer, or e - mail Moxa for help. You may also use the "Problem Report Form" at the [...]

  • Page 154

    A - 2 NPort Server Pro User’s Manual ¿ Cannot change IP address or other server properties. There are two situations that could give rise to this problem. 1. Password Mismatch – If yo u type the wrong password while running NPort Pro Manager, the Manager program automatically assumes that you are not the administrator. The administrator of the[...]

  • Page 155

    Troubleshooting NPort Server Pro User’s Manual A - 3 T o solve this problem: 1. Confirm your IP address with NPort Server Pro. 2. Ask the administrator to set up the server configuration so that you are on NPort Server Pro’s Access Control List. ¿ While running NPort Pro Manager, a question mark, '?', shows up on top of the server ic[...]

  • Page 156

    A - 4 NPort Server Pro User’s Manual ¿ You cannot find the server after rebooting your Windows NT/95/98 server. It’s possible that you have a DHCP server on your network. Since DHCP servers can assign IP addresses, th e IP address for either the host or NPort Server Pro might have been changed. To recover from this problem, you should: 1. Ask [...]

  • Page 157

    Troubleshooting NPort Server Pro User’s Manual A - 5 To solve this problem, programs should: 1. Try to re - open the port if the fail code is returned during the open (i.e. sio_open) session. 2. If the fail code returns while writing data, reading data, changing settings, etc., you should close the file handler, and then try to open the port agai[...]

  • Page 158

    [...]

  • Page 159

    NPort Server Pro User’s Manual B - 1     B B B. About PComm Pro PComm Pro is a professional serial comm developing tool for PCs running Windows NT or Windows 95/98. It consists of a powerful serial communication library for easy programming in most popular programming languages. Furthe rmore, it contains useful utilities, such as Terminal Emu[...]

  • Page 160

    B - 2 NPort Server Pro User’s Manual Features q Easy - to - use API (more than 50 functions) q Supports Zmodem, Ymodem, Xmodem q VB, C++, Delphi, examples q Compatible to standard COMs q Termi nal Emulator, Datascope Benefits q Eliminates the need to use the more complicated Microsoft Win32 API q Easy to develop q Easy to debug q Quick time to ma[...]

  • Page 161

    NPort Server Pro User’s Manual C - 1 C C C. Cable Pinouts This appendix lists the cables that you may use with NPort Server Pro, and includes information needed to make your own cable. We cover the following topics: q 10/100BaseT Port Pinouts q Asynchronous Port Pinouts q CN20040 - RJ45 to Male DB25 RS - 232 Cable Pinouts 10/100BaseT Port Pinouts[...]

  • Page 162

    C - 2 NPort Server Pro User’s Manual Asynchronous Port Pinouts Listed below are the pinouts for the asynchronous port on NPort Server Pro.[...]

  • Page 163

    Cable Pinouts NPort Server Pro User’s Manual C - 3 CN20040 – RJ45 to Male DB25 RS - 232 Cable Pinouts[...]

  • Page 164

    [...]

  • Page 165

    NPort Server Pro User’s Manual D - 1 D D D. Setting Up a Windows NT /95/9 8 Network In order use a PC via an Ethernet network to control serial devices connected to NPort Server Pro, you must first have a host running Windows NT/95/98 This type of application also requires the host to have an Ethernet card and TCP/IP protocol in stalled. If your [...]

  • Page 166

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  • Page 167

    Problem Report Form NPort Server Pro Customer name: Company: Tel: Fax: Email: Date: 1. Moxa Product: o DE - 308 ( 8 RS - 232 ports) o DE - 303 ( 16 RS - 232 ports ) 2. Serial Number : ___________ 3. NPort Pro Firmware Version: ________________ 4. NPort Pro Manager Version: ________________ 5. PC Host: Make _________ Model _________ 6. CPU: Speed __[...]

  • Page 168

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  • Page 169

    RETURN PROCEDURE For product repair, exchange, or refund, the cust omer must: Provide evidence of original purchase. Obtain a Product Return Agreement (PRA) from the sales representative or dealer. Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter product repair time. Carefully p ack the product in an anti - s[...]