Multi-Tech Systems FF420 manual

FaxFinder ® V.34 Fax Servers Models: FF120 FF220 FF420 FF820 Administrator User Guide[...]

FaxFinder ® Administrator User Guide S000405E, Version E Models: FF120, FF220, FF420, and FF820 Copyright © 2009, by Multi-Te ch Systems, Inc. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech S ystems, Inc. All rights rese rved. Multi-Tech System s, Inc. makes no r epresentati[...]

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 3 C ONTENTS CHAPTER 1 – PRODUCT DESCRI PTION & SPECIF ICATIONS ............................................................... 4 Product Descr iption ........................................................................................................... ........................ 4 Safety [...]

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 4 Chapter 1 – P roduct Descript ion & Specif icat ions Product Descriptio n This manual describes four Multi-Te ch V.34 fax serv ers: the FF120 1-Port FaxFinder unit, the FF220 2 - Port FaxFinder unit, the FF420 4-Port FaxFinder unit, and the FF820 8-P ort FaxFinder unit. All four of these u[...]

Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. FaxFinder Admin User Guide 5 The FF420 and FF820 are both hou sed in chassis of t he same size and shape. Similarly, the FF120 and FF220 are both housed in a chas sis of the same size and shape, a chassis smaller and diffe rently shaped than that for the FF420/820. The FaxF[...]

Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. FaxFinder Admin User Guide 6 Safety Warnings Telecom 1. Never install telephone wiring du ring a lightning storm. 2. This product must be disconnected from pow er source and tele phone network interface when servicing. 3. This product is to be used with UL and cUL listed co[...]

Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. FaxFinder Admin User Guide 7 Technical Specifications The FaxFinder models meet t he following specifications: FF120/220 FF420/820 Connectors RJ11 Line Jacks (1 or 2), Consol e Serial Port for RJ45-to-RS232 configuration/debug conne ction, Ethernet RJ48 connector, and Locki[...]

Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. FaxFinder Admin User Guide 8 Related Manuals Each FF-120/220/420/820 FaxFinde r unit comes with 4 manuals th at serve different purposes (see table below). In addition, several FaxFinder Reference Gui des are available on the Multi-Tech web site and they describe use of a F[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 9 Chapter 2 – Instal lat ion Introduction This chapter show s y o u how to set up your Mu lti-Tech Model FF120/220/420/820 FaxFinder. The setup process incl udes both cabling of the FaxFi nder unit and config uration of the FaxFinder server software. The FaxFinder server [...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 10 Mechanical Mounting The FF120/220 FaxFinder comes with c hassis screw holes to facilitate a ttaching it to a flat surf ace. The FF420/820 are table-t op units that can also be rack-mounted. Rack-m ounting hardware is include d.[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 11 Quick Hookup FF120/220 FF420/820 FaxFinder FF-120/22 0 Hookup Pow er Ca ble Receptacle Cabling to your IP network. RJ-45 conne ctor . Cabling to telco POTS lines or PBX station ports. LINE 1 LINE 2 LAN 1 CONSOL E RESET Cabl i ng to com pu ter run ni ng termina l software[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 12 Earth Grounding for FF420/820 Produc t Ground Screw Grounding conn ectors must be secured perma nen tly to product ground screw and earth ground screw. Eart h Gr ound Scr ew: Conne cted to Permanent Earth Ground of Building’s Electrical System Ground Wire: Si ze 18 AWG[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 13 FaxFinder Operating Modes The FaxFin der Fax Server p rovides two- way fax servic e to PC client users on an Ethernet network. For outgoing service, users send faxes by u sing the Print command of any application prog ram and selecting the FaxFinder as the target Printer[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 14 Installation Overview Part A: Cabling – Connecting the FaxFinder to Power, Phone Lines, and Ethernet Summary : Place the FaxFinder in a convenient location, and then connect it to your AC power outlet and Ethernet. 1. Connect FaxFinder to AC Outlet. A. FF120/220 Power [...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 15 2. Verify Powering. After power is applied, the Power LED comes on immediately but there is a 4-second delay b efore the Status LED comes on. In normal operation, the Status LED will be flashing. When you apply power, the FaxFinder performs a di agnostic self-test. The S[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 16 Part B: Connecting to Telephony Service The FaxFinder can either be connected to a PBX (for use in Automated Routing Mode ) or to POTS lines (for use in Manual Routing Mode ). Connection for Automated Routing Mode Connection for Manual Routing Mode Plug one end of the ph[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 17 Part C: Installing the Software There are two programs to install for configuring an d using the FaxFinder unit. The Device Manager software is for the Administrator and pri marily deals with the setup and log ging functionality. The second is the Client software that is[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 18 C. Select the location where you would like the software to install. Click Next . D. The software is ready to be installed. Click Install .[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 19 E. When the installation is co mpleted, click Finish . Installation of the Device Manger softw are is complete. You may now move ahead and set up your FaxFinder unit using the Device Manag er software, or continue with the Client software in stallation below.[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 20 Installing the Client software A. Insert the FaxFinder Produ ct CD into the CD-ROM drive of the client PC. If the CD does not auto start, use Windows Explorer to navigate to your CD drive and launch the installati on program by double-clicking on cd_start .exe file on th[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 21 B. At the Welcome screen, click Next . C. At the Select Installation Folder screen, browse to the de sired file location for the FaxFinder client software. In most cases, the default file location is re commended. Clicking on the Disk Cost button will show you the si ze [...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 22 D. At the Confirm Installation screen, click Next to begin the installat ion.. E. A transient screen will appear while files are bein g copied. F. The FaxFinder Client software can place a shor tcut in the Startup directory so that the client software will start automati[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 23 G. You will be asked if you want the Client software to a utomatically launch when the installation is complete. Select your preference H. You will be asked whether or not you want to associate .tif and .cpg files with the Multi-Tech Tiff Viewer. Click Yes (unless you pr[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 24 Client Install on Terminal Service The process for installing the FaxFinder Client softwa re in Terminal Services is as follows: • Run the FaxFinder Client for Terminal S ervices installer as an admi nistrator on the terminal server. • Once the installation is comple[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 25 FaxFinder Client Terminal Services MSI Installer The FaxFinder Client Terminal Services Installer is a lso available as an MSI package. • Run the FaxFinder Client for Terminal S ervices installer as an admi nistrator on the terminal server. Once the installation is com[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 26 Part D: Configuring the FaxFinder Server Summary of Configuration Data The table below lists the information you will need to fill in on the various FaxFinder Server screen. Gathering this information in advan ce will expedite the FaxFinder c onfiguration process. Server[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 27 Manual Routing Mode: Mapping of FF Ports to Phone Numbers FaxFinder Port Phone Numbe r Port 1 Port 2 Port 3 Port 4 Port 5 Port 6 Port 7 Port 8 Automated Routing Mode: PBX Phone Number Ranges Start of Range End of Range[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 28 1. Setting Admin PC to Startup IP Address There are two ways that you can se t the startup IP param eters. You can either • do steps 1A and 1B , then do the steps for your operating sy stem from the table , and then skip to 2A , -or- • do the “Alternative Method ..[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 29 Double-click on the FaxFinder in the Auto Discovery Monitor dialog box and ch ange the IP Addresses. If you know the correct User ID and Password , you can change the IP Address, Subnet Mask or Gateway IP. Select the field you wish to change, enter the User ID and Passwo[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 30 2. Logging In A. Bring up a Web browser on your pc. At the brow ser’s address line, type the IP address of the FaxFinder: either type http://192.168.2.1 and press Enter , or type the IP address you set using the Auto Discovery dialog box (the “Alter nati ve Method...[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 31 E. Click the Login button. The Web Management Ho me screen will appea r. From this screen, you can access all of the FaxFinder Server software screens. 3. Setting FaxFinder IP Addresses A. In the FaxFinder Administration screen, go to th e IP Configuration fields. B. Fil[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 32 5. Log In After Reset Having reset the IP address of the administrator’s PC , you must log into the FaxFinder Server softwa re again. Go to the Login screen, enter admin as User Name and admin as Password. 6. Setting Administrative Functions Go to the FaxFinder Phone B[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 33 At this point, the FaxFinder ‘home’ page is displayed. Click on Phone Book to see the updated values. The next step ( B1 ) will depend on the ro uting mode (automated or manual) u sed. B1. “Pots Line n” Rows: Automated Routing Mode only In the “Pots Line n ” [...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 34 B2. “Pots Line n” Rows: Finishing Click on Update in each of the “Pots Line n ” rows after editing. The message “Success: POTS Line n was updated” will appear above the Pho ne Book list. C. Personal Email Address for Administrator (opti onal) i . Just below t[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 35 7. Setting up the Mail Server A . In the FaxFinder Administration screen, go to the SMTP Con figuration fields. B. Fill in the network IP address of your mail server. C. If needed, fill in SMTP Port values if differ ent than 25 (which is the default value). D. If needed [...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 36 D. Use the Routing field to set the FaxFinder’s o perating mode. For Manual Routing Mode , set the Routing field to “Pots Line.” For Automated Routing Mode , set the Routing field to “DTMF Digi ts,” or, if a mode code for your PBX is listed in the drop-down box[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 37 J. Smart Dial . When Smart Dial mode is ON, the FaxF inder will look for a dial tone before dialing. If, under normal circum stances, no dial tone is presented to the FaxFinder, then set Smart Dial to OFF. When Smart Dial is OFF, the FaxFinder modem wi ll seize the phon [...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 38 9. Changing Administrator Server Password A. In the Password Administration screen, enter a new Passwo rd for the FaxFinder Administrator (something other than “adm in”). This password is to be used in that person’s capacity as administrator. Then re-enter the pa s[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 39 11. Sending Test Fax from Fax Machine to FaxFinder A. Using a conventional fax machine, send a fax to the fax numbe r established for the FaxFinder Administrator. B. Verify that the fax message sent reac hes the email inbox of the admini strator. Watch the Current Status[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 40 C. Verify also that you can open the fax in a PDF view er program on your compu ter. The PDF viewer could be any commercial viewe r or any open source PDF viewer. You can also choose to have your fax messages delivered as TIF files. The TIFF v iewer program you use could[...]

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 41 12. Adding Client-Users to the Phone Book A. In the Phone Book screen just below the entries for the FaxFinder administrator, make entries for the other persons in your office who will sen d and receive faxes through the FaxFind er. For each such FaxFinder client/user, e[...]

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 42 Chapter 3 – F axFinder Ser v er Sof tw ar e Scr eens Introduction In this chapter, we present the screens of the FaxFinder server software. We describe each field in each screen and some of the command buttons. (We do n o t describe command buttons that have functions that would be readily un[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 43 Login Screen The FaxFinder Server Login screen is the primary security device for the Server softw are. The FaxFinder has a default setting that allows use of “admin” as both the User Name a nd the Password at initial startup. After you have beg[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 44 Fax Log Screen Sorting Function . You can sort the entries of this scr een by doi ng a mouse-over on the name/identifier of any column that has variable entries. After you clic k on the colu mn name, the entries will be re-sorted by that column’s [...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 45 Fax Details Screen The Fax Details screen is a secondary scre en accessible from the Fax Log screen. It presents detaile d technical information about a fax selecte d in the Fax Log screen. Fax Details Screen Field Definitions Field Values Descripti[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 46 Fax Details Screen Field Definitions Field Values Description Off-Hook Time mm/dd/yyyy hh:mm:ss The time at which the modem went off-hook for the fax transmission. Width numeric (in pixels) Width of fax. This is typically 1728 pixels. Data Compressi[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 47 Current Status Screen Current Status Screen Field Definitio ns Field Name Values Description System fields group Current Time weekday, mo, dd hh:mm:ss yyyy The present time of day. Pending Msgs numeric Emails that have arrived in the FaxFinde r Serv[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 48 Current Status Screen Field Definitio ns (cont’d) Field Name Values Description System fields group Up Time x days yy hours: zz minutes Operation time since last reboot. Email Status No Errors, Bad MailServer Address, Mail Server Connect Failed, S[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 49 The “Initialize Modem” and “Make Busy” button comm ands can be legitimately invoked o nly by a user with administrative rights. If a non-administrator clicks on ei ther of these buttons, that party will be logged out of the FaxFinder Server [...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 50 Administration Screen[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 51 Administration Screen Field Definitio ns Field Name Values Description IP Configuration Fields IP Address n.n.n.n for n = 0-255 The IP address of the fax server. Subnet Mask n.n.n.n for n = 0-255 This subnet mask is the subnet for the network to whi[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 52 Administration Screen Field Definitio ns (continued) Field Name Values Description SMTP Configuration Fields SMTP Server User ID alp hanumeric Identifier used by FaxFinder when interfacing with mail server. FaxFinder uses mail server to send c all r[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 53 Administration Screen Field Definitio ns (continued) Field Name Values Description Time Configuration Fields Time Server URL A real time clock has been enabled on the F axFinder Server which can eliminate th e need to use an external time server to [...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 54 Phone Book Screen The Phone Book screen maps the PBX extension phone n umbers of clients to their resp ective email inbox addresses at which they will recei ve incoming faxes as viewable drawing files. Sorting Function . You can sort the entries of [...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 55 Phone Book Screen Field Definitions (cont’d) Field Name Values Description Pots Line n rows Each row in a group of rows immediately following the Administrator row corresponds to one of the FaxFinde r’s modems. There is one such row fo r the FF1[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 56 Modem Configuration Screen Modem Configuration Screen Field Definitions Field Name Values Description Modem POTS Modem #, All This field allows you to select one or all mod ems to change configuration. Country Code country names Sets modem tele phon[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 57 Modem Configuration Screen Field Definitions (c ont’d) Field Name Values Description Routing Definition Key link, Description link -and- Hide Key, Hide De scription Many PBXs send a series of DTMF Tones to the Server when a call is being establish[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 58 “Modem Configuration: POTS Mode m” Screen Field Definitions (cont’d) Field Name Values Des cription Dial Prefix Numeric string, 5 characte rs, max. Use of a comma is optional. The comma denotes a brief delay to establish dial tone for an outsi[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 59 “Modem Configuration: POTS Mode m” Screen Field Definitions (cont’d) Field Name Values Description Error Correction on, off By setting Error Correction to "on," you are requesting that faxes be sent in an error-free condition, which [...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 60 Password Administ ration Screen Use the Password Administration screen to assign password to client users in the FaxFinder system. In this screen, you specify each client’s name, user ID, and pa ssword. You must click “Updat e” to make changes[...]

Chapter 3: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 61 Shared Resources Screen Inbound Fax Backup gives you the ability to add a Share location t o copy received faxes. This feature allows all incoming faxes to be copied t o a share location before they are emailed. The Domain field is set to the domain[...]

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 62 Chapter 4 – F axFinder Client Sof tw ar e Conf ig ur ation Establishing Client User’s ID in System When the FaxFinder Fax Client Software sta rts, you will be prompted to enter your own client user information in the Options | Identification scre en. You will not be able to access or use th[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 63 Associating Client with Specific FaxFinder Unit(s) Sometimes more than one FaxFinde r unit is connected to an Ethernet network. In some cases, certain client users might be assigned to some FaxFinder u nit s and not assigned to others. After th[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 64 NOTE: The Username ent ered here must match the entry used in the “U ser ID” field of the Phone Book screen in the FaxFinder Serve r Software. The password entered here must match the password entered for this client in the Pass word Admini[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 65 Disassociating the Client from a Specific FaxFinder Unit In this procedure, you will un-do the proc edure “Associa ting Client with a Specific FaxFinder Un it.” This situation might occur when change s are being made in the network faxing s[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 66 Disabling and Re-Enabling a Client’s FaxFinder Service Disabling a FaxFinder’s se rvice to a specific client is simply a temporary version of disassociating the client from that FaxFinder. When a clie nt has disabled the FaxFinder’s servi[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 67 FaxFinder Fax Client Software Menu Command Definitions FaxFinder Fax Client Soft w are Menu Command Definitions Command Name Values Description File menu commands Send Fax -- Brings up the FaxFinder Send Fax scre en, the first step in transmitt[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 68 The FaxFinder Send Fax Screen The FaxFinder Send Fax screen app ears (a) when you ‘print to Fa xFinder’ from any application prog ram, or (b) when you select the Send Fax co mmand from the File menu of the FaxFinder Fax Client Software scre[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 69 FaxFinder Send Fax Screen Definitions (con t’d) Command/Field Name Values Description Recipients pane + (button) Brings up the Enter a Fax Recipien t window. At this window, you enter the name and fax numbe r of the party to whom the fax will[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 70 FaxFinder Send Fax Screen Definitions (con t’d) Command/Field Name Values Description Cover Page pane Use Cover Page Y/N Check this checkbox to include a cover p age with your fax. Cover Page Style BoldComplete, BoldComplete2, FaxComplete, Lo[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 71 FaxFinder Fax Client Soft w are Menu Command Definitions Option tab Description Identification tab. The Fax Head er Local ID can be used to set the ID of the Sending Modem when Sendi ng a Fax using the FaxFinder Cli ent. The Modem ID string is [...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 72 FaxFinder Fax Client Soft w are Menu Command Definitions (cont’d) Command Name Values Description Edit menu commands Add Fax Server -- Brings up the Add Devi ce Address screen so that a FaxFinder or HylaFax server on the network can be associ[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 73 FaxFinder Fax Client Soft w are Menu Command Definitions (cont’d) Field Name Values Description Device Status tab Device (column) alpha numeric Shows stat us of FaxFinder or HylaFAX server units with which the client is associate d. Also show[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 74 FaxFinder Fax Client Soft w are Menu Command Definitions (cont’d) Command Name Description Device Status tab (cont’d ) Commands accessed by Right-Clicki ng on a selected FaxFinder delete Dis-associates the client from the select ed FaxFinde[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 75 FaxFinder Fax Client Soft w are Menu Command Definitions (cont’d) Field Name Values Description Fax Ports tab Device (column) alpha numeric Shows FaxFi nder units with which the client is associated. Port (column) ttys0 for FF120, ttys0, ttys[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 76 FaxFinder Fax Client Soft w are Menu Command Definitions (cont’d) Field/Command Name Values Description Fax Log tab Recipient (column) Identifies reci pient of each outgoing fax. Time/Date Sent (column) day, date, time, zone in the form ddd m[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 77 FaxFinder Fax Client Soft w are Menu Command Definitions (cont’d) Field/Command Name Values Description Address Book tab Name (column) alpha numeric Shows the name of the the selected Address Book entry. Organization (column) alphanumeric Sho[...]

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 78 FaxFinder Fax Client Soft w are Menu Command Definitions Command Name Values Description Address Book menu commands Add Contact -- Brings up the New Contact screen for adding entries to client-user’s personal addr ess book. These entries are [...]

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 79 Chapter 5 – F axFinder Client Sof t w are Oper at ion Introduction This chapter describe s the things that a client user can do with the FaxFinder system. Three softwa re programs are involved: the FaxFinder Client Software, the Multi-Tech Tiff Viewer (or d esignated PDF viewer), and the Mult[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 80 Sending a Fax To send a fax by printing from an application progra m on a client PC, follow the steps listed below. 1. The FaxFinder client software must be installe d on the PC. (See the section “I nstalling FaxFinder Client Software” earlier [...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 81 5. At the application program (for example, a word p rocessing program or drawi ng program), print to the FaxFinder. Setting the destination of the printing job varies from prog ram to program. For the com mon Notepad text editor program, for examp[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 82 After the FaxFinder has been chosen a s the target printer, a ‘Prope rties/Preferences’ screen can be accessed by clicking on either “P roperties” or “ Preference s” on the Print dialog box (for most application program s, it’s a “P[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 83 6. After the printing has been initiated by the applicati on program, the FaxFinder Send Fax screen will appear. Click on Address Book . When the Address Book screen appears, cli ck “New.” At the Ne w Contact screen, enter the recipient’s nam[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 84 You can also access the A ddress Book directly to add and edit ent ries. At the FaxFinder Fax Client Software screen, go to Edit | Add Contact . 7. If you want to include a cover page w ith your fax, click in the “Use Cover Page” checkbox. Ente[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 85 The “Cover Page Style” chosen will dete rmine how this information will appear o n the fax cover page. You can select a standard style from the “Cover Page Style” drop-down menu or cre ate a style of your own in the Template Editor. To acce[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 86 Scheduling Fax Tran smissions The FaxFinder allows you to send a fax immediately or delay its transmi ssion until a later time. Perhaps the most common motivations for delay ed faxing are to enjoy the lower phone rates that may apply at night and o[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 87 7. The fax will be sent at the scheduled time. Y ou can view the event as it happens in the Fax Finder client software Device Status screen or after the fact in the Fax Lo g screen. Re-Sending a Failed Fax Locate the failed fax in the Fax Log tab o[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 88 Putting Pending Faxes o n Hold and Removing the Hold Suppose you have sent a fax to 10 recipients an d, sh ortly after clicking on Send Fax, you realize that there is something incorre ct in the content of your fax (it may be something you want to [...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 89 2. While the fax is being sent to the second party, t he client user re alizes that there is someth ing wrong with the fax. She brings up the FaxFinder Fax Client Software scre en, opens the File menu, and selects “Pause Scheduler.” At that poi[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 90 She could view the details of the fax and, at her option, view the fax again. She could re-schedule the fax for a later time.[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 91 She could “delete” the fax, which means that that fax transmi ssion would never be com pleted. Pause is canceled on reboot . If she shuts down her com puter for the day while leaving this fax in a “pending” state, that fax will be sent shor[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 92 Setting Fax Retry Number and Interval You can set the FaxFinder client software to retry a fax transmissio n if it fails on the first attempt. You can set both the number of additional attempts and the interval betwe en each additional attempt. You[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 93 Sending One Fax Containing Multiple D ocuments The FaxFinder allows you to include mu ltiple documents in a single fax transmission. Tho se multiple documents could come from the same or different ap plication programs. 1. Consider the example belo[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 94 3. You can also add to the list of files to be fax ed out by including items that you have stored. In the “Documents” pane of the FaxFinder Send Fax screen, click + . You could then browse to find, for example, a fax that you had received earli[...]

Chapter 5: FaxFinder Client Software Op eration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 95 Forwarding a Fax Suppose you receive a fax using the FaxFinder sy stem. Suppose that fax message is something you want to pass along to another party in fax form at a later date (for example, Ro cky Mountain Constructio n Company receives tax info[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 96 4. In the FaxFinder Send Fax screen, specify a recipient for the fax. The recipie nt could either come from your Address Book or be entere d by clicking “+” in t he “Recipients” pane and then typi ng the Name and Fax Number in the Enter a F[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 97 4. The incoming fax arrives in the client’s email inbox as a messag e with an attachment. The email message is marked as being from the Fax Finder Administrator. The sender’s “Rem ote ID” and the client’s name a ppear in the “Subject”[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 98 Receiving Faxes in Automated Routing Mode In Automated Routing Mode , the FaxFinder Server delivers in coming faxes to client PCs in their email inboxes. 1. A PBX extension number mu st be assigned to the client PC at the FaxFinder Server. 2. For f[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 99 5. The fax recipient (a client of the FaxFinder Server) opens the email messag e. The incoming fax message takes the form of a graphic file attachment. The FaxFinder Server has assigne d the file an automatic file name. 6. The FaxFinder client can [...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 100[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 101 While most of these features are com mon to many graphical programs, som e warrant a bit of explanation. Copy . The Copy function allows you to copy the fax file and insert it into a different application prog ram. See “Importing Fax Images into[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 102 Spot Magnifying Glass . In this viewing mode, a magnifying glass icon (cu rsor) appears. It can be used in one of three ways to magnify any po rtion of the image: (a) Click over Area, (b) Click-an d- Hold Over Area, (c) Scan the Graphic. Click ove[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 103 Click-and-Hold over Area . Two additional windows will appear. The cursor it self becomes a small secondary window of fixed size. The same image also appears on a third win dow. You can adjust the size of the secondary window by dra gging on its b[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 104 Importing Fax Images into Ot her Application Programs The Copy command in the Multi-Tech Tiff viewer pro gram allows you to import the fax image into other application programs. In the illustratio n below, a fax has been Copied from the Multi-Tech[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 105 Setting up Your Address Book Manually The Address Book in the FaxFinder Clie nt Software adds significant convenie nce to the system. When recipient contact informatio n has been entered in the Addre ss Book, this information will appear automatic[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 106 5. A Contact – Recipient screen will appear p resenting the contact info for this particular reci pient. 6. When you click on “A ddress Book” at the FaxFind er Send Fax screen, this sa me contact list will appear.[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 107 7. When you select an item from this li st and select Use Cover Page , contact info will be added automatically to the appropriate fields of the cover pag e. 8. To delete an entry from your Address Book, selec t the entry and right-cli ck on it. I[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 108 Setting up Your Address B ook by Synchronizing with Outlook What Synchronization Means During synchronization, en tries from the FaxFinder Cli ent Address Book an d from the specified folder of MS Outlook are merged into one list saved in both ap [...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 109 3. Click on Browse . Select the de sired folder from the Select Contact Folder (Outlook :) screen. Click OK . If a confirmation screen appears, click OK . At the Options screen, click OK . 4. In the FaxFinder Fax Client Software, go to the Device [...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 110 5. Right-click on Outlook Synchronizer a nd select Sy nchronize w ith Outlook . The attempt to synchronize the FaxFinder Addres s Book with MS Outlook will cause Outlook to present a security screen at which you m ust cl ick the “Allow access fo[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 111 Setting Up Address Books with CSV Files Files in CSV format (comma sep arated values) consist of spread-sheet data presented in ASCII (plain text) form. As such, the data can be transferre d between different application progra ms. Many common pro[...]

Chapter 5: FaxFinder Client Software Op eration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 112 Suppose you had a list of potential customers exporte d to CSV format from an MS Excel spreadsheet and, for each customer, there were 1 0 fields of data, including their names and fax numbers. To import this information into the FaxFinder Address[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 113 Exporting a FaxFinder Address Book to CSV File Format 1. At the FaxFinder Client software, go t o Address Book | Export . The Address Book Export scre en will appear. 2. Use the “Delimiter” drop -down list to choose the ki nd of characte r tha[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 114 Importing CSV Files into FaxFinder A ddress Book with Fitted Template 1. In the FaxFinder Fax Client software, go to Address Book | Import . The Address Book Import screen will appear. 2. Under “CSV Import file,” click Bro wse . A list of CSV [...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 115 6. To find out whether or not the new entries are being properly plac ed into the Address Book format, click Previe w Import . The Template Mapping screen will appear. Use the Next Record and Previous Re cord buttons to page through the entrie s a[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 116 For example, if the first record ha s a literal value of “Name” in the Name field, a literal value of “Organization” in the Organization field, etc., then your import CS V file did indeed have First Line Headings and you may have failed to[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 117 Importing CSV Files into FaxFinder Addr ess Book with a Customized Template CSV contact lists can be created in many applications (M S Outloo k, MS Excel, Notepad, etc.). In general, those contact lists may con tain information that does not fit d[...]

Chapter 5: FaxFinder Client Software Op eration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 118 2. In the FaxFinder Client software, go to Address Book | Import . The Address Book Import screen will appear. Browse to find the CSV f ile that you want to import. 3. Click Define Template . The Template Mapping screen will appear. The Imported [...]

Chapter 5: FaxFinder Client Software Op eration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 119 6. When one field name from the drop-down li st has been added (with the + button), the next CSV field name in the drop-down list will appear. Click + on the next line to associate that CSV field with the next New Contact screen field (if the ass[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 120 Finish mapping all approp riate CSV fields to New Contact scre en fields. 11. When the mapping is complete, click OK . You will then be prompted to name the template file that you have just created to accommodate t his CSV file.[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 121 12. The Address Book Import scree n will return. It will list both the CSV import file and the template file you have just created. 13. To confirm that the field m apping is appropriate, click o n Preview Import . At this screen, you can view each[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 122 15. When you are satisfied that the mapping is set up corre ctly, click Import at the Address Book Import screen. The importing activity will be indicated in the Device Statu s tab of the FaxFinder Fax Client Software screen. 16. The new entries f[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 123 Transferring an Established Standard FaxFinder Address Book to a New Client- User A FaxFinder Address Book can be crea ted in any of several ways: new contacts can be added manually, they can be added when faxes are being sent, they can be added b[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 124 4. At the FaxFinder Client software, the new client-user should go to Address Book | Import . At the Address Book Import screen, the client-use r should browse to the establi shed CSV import file at the top of the screen and browse to the st and a[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 125 Cover Pages Faxes are often accompanied by a cover page that specifie s from whom it was se nt, to whom it was sent, the date, and other details about the sending an d receiving parties. Using Stock Cover Pages The FaxFinder system offers several [...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 126 3. When the FaxFinder Send Fax screen app ears, it will list the document we want to fax in its “Documents” pane. Next w e must specify a recipient. The recipient could either be cho sen from the Addres s Book (by clicking on the Address Book [...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 127 4. The FaxFinder Send Fax screen app ears again but this time our recipient has been entered.[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 128 5. Since we intend to use a cover page, we cli ck “Use Cover Page” and then select a stock cover page from the “Cover Page Style” drop-dow n list. We can then type a subject for the fax message and type a cover page note, each in the appro[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 129 6. To see how the cover page ap pears after the send er and recipient information has be en automatically inserted, click Preview Fax. This is how the fax cover page will be sent. 7. To send the fax, simply click Send Fax in the FaxF inder Send Fa[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 130 Creating or Modifying Cover Page Styles The Multi-Tech Cover Page Generator progra m allows you either to produce custom cove r pages or to use existing style templates. In this section, we will describe both proce sses, making a new template and [...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 131 3. Several types of objects can be added to a cover page file. These are listed in the Insert pull down menu. The commands to create these obje cts can be invoked eit her here or from buttons o n the Tool Bar. We will invoke various command s from[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 132 The FaxFinder supports the automated f ield types listed in the table below. Object Type in Template Editor Source of Info Placed in Field Description User Name FF Client Add Device Address screen User Name within FaxFinder system From Name FF Cli[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 133 6. Enter the field label in the Static Text box. Be su re to allow enough room for the size of font you have chosen. If the box is too small for the font size, the text will be cut off. To select font, the font style, and font size, use the cursor[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 134 You might want the automated field value to be placed on a line or in a recta ngle. If so, you could use the line cursor to put a line beneath the edit box or use the re ctangle cursor to place a rectangle around the edit box. You can place lines,[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 135 8. To add a graphic file to the cover page template, click on the I mage icon . Then browse to the directory that contains the de sired graphic file. Files of type bmp and tif can be inserted into cover pages. Insert graphics files into your cover[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 136 Modifying Existing Cover Page Templates Note : While all five stock cover page styles can be readily customized, the style s “PlainComplete” and “Plai nShort” are especially well suited to cu stomization. In most cases, one can start with [...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 137 For our example, we will rename the file rmc1.cp g, for the purposes of our fictitious company, Rocky Mountain Construction, Inc. 4. You can use the Tab key to skip from f ield to field in the te mplate. Note, however, that any values added to tem[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 138 5. Add com pany logo at top of cover page. For our example, we will add the gra phic file “ff-rocky-mtn-logo1.bm p” to the cover page. In the Insert menu of the Template Editor, select “Im age.” Browse to the location of the graphics file [...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 139 6. Add company slogan to bottom of template. For the purposes of our fictitious compa ny, Rocky Mountain Construction, Inc., we will use the slogan “Building on New Horizon s.” Select the “Static Text” cursor labele d N and drag to open a [...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 140 7. In the File menu, select “Save As” and overwrite the file using th e same filename used in st ep 3, saving it in the ‘Application Data’ directory for the FaxFinde r client software. (For Windows NT4/2000, this will be C:Winnt Profile[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 141 9. When the fax is sent, the ‘automated’ fields on the cover p age template will be filled in with information from the Address Book (if the reci pient is listed there). Click on “Preview Fax” in the FaxFinder Send Fax screen to examine th[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 142 Cover Page Generator Menu/Icon Co mmand Descriptions File Menu FaxFinder Cover Page Generator Soft ware Menu Command Definitions (cont’d) Command Name Icon Short- cut Description File Menu commands New Ctrl + N Cre ates new cover page template f[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 143 Edit Menu The Undo command (also accessi ble using the keyboard sho rtcut Ctrl + Z and the button) reverses the effect of the last command . Insert Menu FaxFinder Cover Page Generator Soft ware Menu Command Definitions (cont’d) Command Name Icon[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 144 FaxFinder Cover Page Generator Soft ware Menu Command Definitions (cont’d) Command Name Icon Description Insert menu commands Static Text Use to insert text objects needed in the cover page template. These uses include labels for automated field[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 145 View Menu FaxFinder Cover Page Generator Soft ware Menu Command Definitions (cont’d) Command Name Icon Description View Menu commands Zoom In Use to view a smaller area of the cover page template file in greater magnification. Zoom Out Use to vi[...]

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 146 Reporting Failed Faxes to the Administ rator Occasionally clients will re ceive email messages from the FaxFinder that pertain to faxes that have failed partially or entirely. That is, some or all of the in tended pages of the fax may arri ve in a[...]

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 147 Chapter 6 – Ser v er Oper at ion Fax Log Email Messages The FaxFinder administrator will receiv e an email after every user-specifie d n faxes have been handled by the FaxFinder ( n is the total of faxes sent and received). The su bject of the email will be: Subject: FaxFinder: Fax Log Text [...]

Chapter 6: Server Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 148 Front Panel LEDs Label Identifier Name Description General LEDs Power Power Solid (constant) green if unit is on. Status Status Approximately 30 second s after power is on, the Status LED will be blinking green to show no rmal, working state. If it is not blinking c[...]

Chapter 6: Server Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 149 Dealing with Failed Fax Reports Occasionally clients will re ceive email messages from the FaxFinder that pertain to faxes that have failed partially or entirely. That is, some or all of the in tended pages of the fax may arri ve in a form that cannot be read. Each [...]

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 150 C h a p t e r 7 – D ev i ce M a n a g e r Oper at ion Introduction The process of installing the Device Manager softwa re is explained in Chapter 2. This chapter will describe the options available to an adm inistrator us ing the Multi-Tech Device manage r software. Opening the Device Manage[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 151 Device Manager Main Screen The Device Manager’s m ain screen lists the devices (Fax Find ers, CallFinders, or Multi-Acce ss units) that are working together as a system. In a FaxFinde r sy stem, for example, the system gene rally can consist of one FaxF[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 152 Access to Commands The commands of the Dev ice Manager software are acce ssible in the program’ s pull down File and Edit menus, and through a right-click me nu that becom es available when a particular device (FaxFi nder, CallFinder, or Multi-Access un[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 153 Main Screen Menu or Column Description File menu Also contains the Exit command which closes the Device Man ager program. From here, you can launch the Options scree n from which the Logging function can be configure d. Edit menu Allows you to add a devic[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 154 Device Manager “File” Menu File Menu Command Description of Fields & Buttons Options Logging Options can be u sed to alter the default logging options for the Device Manager. Normally, changes to these options are not required, unless directe d by[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 155 Device Manager “Edit” Menu Edit Menu Command Description Synchronize Phonebooks Transfers ph onebook data from a Primary FaxFinder unit to all FaxFinders designated as Copy units. The phoneboo k sharing statuses of the FaxFinders (Primary, Co py, or I[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 156 Synchronizing Phonebooks When FaxFinder phonebo oks are synchronized, all non- admi nistrative listings match. One FaxFinder unit (the Primary unit) holds the master list that is transmi tted (using the Synchronize Phonebo oks command) to other FaxFinder [...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 157 3. Using synchronizatio n . In the main Device Manager screen, open the Edit menu and sel ect Synchronize Phonebooks . The Synchronize Phone Books screen will a ppear along with a series of transient screens (denot ing tftp data transfers ) and confirmati[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 158 Adding Devices Any FaxFinder/CallFinder/MultiAccess unit to be added to the system and come under the manag ement of the Device Manager software must be connected to the same IP network as the computer runnin g the Device Manager software. To add a FaxFin[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 159 Using the Auto-Discovery Monitor The Auto-Di scover Devices comman d of Device Manager will automatically search the network for FaxFinder, CallFinder, or Multi-Access units. The Auto-Discover Dev ices command is in the Edit Menu. When invoked, the Auto D[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 160 Viewing Parameters of a Selected Dev ice . If you double-click on a device in the list in the Auto- Discovery Monitor’s main screen, anoth er screen with details about that device wi ll appear. That second screen specifies the device’ s Mac Address, I[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 161 Deleting a Device Invoking the Delete command re moves the selected device (FaxFi nder, CallFinder, or Multi-Access unit) from the system. Once deleted, the device w ill no lon ger be under the managem ent of the Device Manager software. Click Yes at the [...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 162 Saving a Configuration Each type of device in the FaxFinder/Ca llFinder/MultiAcce ss family saves all of its settings (IP address, password, modem parameters, DID ch annel parameters, phone book settings, etc.) internally. This group of settings is its co[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 163 Restoring a Configuration To re-install on the device (FaxFinder, CallFinde r, or MultiAccess unit) a group of settings (configuration) previously saved on the computer runni ng the Device Manager software, use t he Restore Configuration command. Device M[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 164 Exporting a CSV Phonebook By using the export CSV phonebook command, you will create a comma separated file that is easily imported into other FaxFinder units. Right click on the server that you want to export fr om and select e xport CSV phonebook. This [...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 165 You will be prompted for a location to sa ve the CSV file. The default directory location is the IP address of the FaxFinder. The phone book in ‘FaxFinderComma. csv’ can be edited and then imported into another Fa xFinder server.[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 166 Importing a CSV Phonebook The companion to exporting a CSV pho ne book, impo rting a CSV phone book take s a file created by the export command and repl aces the current phone boo k wi th that of the unit the file was exported from. This is useful to make[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 167 You will be asked to select the folder where you want the configuration file to be saved to. The default folder location is the IP address of the F axFinder. A window will show that the file was sav ed successfully.[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 168 After the Configuration file is saved, the Serv er Import Dialog appears. You ca n select the file to import, select a file-mapping template or defin e a new templa te. Then you can preview the Import to check for accuracy. Click Import when you are re ad[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 169 1. Click Browse after the File name field and select the file you wish t o import. In most cases this would be a CSV file exported previously from a FaxFinder server. Check the First Line Headings check box if the CSV import file has headi ngs. Files expo[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 170 3. Click the Preview button to view the Mapping of the Import Phone book to compare it to the Contact Field Names. 4. Select the Import button to begin copying the Phone Book to the FaxFinder Server and verify by clicking OK. 5. Click Modify Template to m[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 171 6. Once the Import is finished you will be asked to reboo t the FaxFinder Server. The updated phone book will not be used until a reboot occu rs.[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 172 The importation is complete, and the FaxFinder Se rver Phone Book has been re placed.[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 173 Retrieving Received Faxes Retrieve Received Faxes provides a w ay to FTP faxe s off a FaxFinder Server when there a re problems with the email server. If problems occur with the deliv er y of faxes via email you may retrieve them from the FaxFinder Server[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 174 Setting Phone Book Sharing The phonebook of a Primary FaxFinder unit is a source or central phonebook. Phone numbers should be entered into this phonebook. The central phonebook list is do wnloaded (by use of Synchronize Phonebooks command) from the Prima[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 175 Firmware Updating Proce ss Over time, new versions of firmware will be issued . When these newer versi ons become available, you will want to secure the firmware files (ty pically by downloading them from the Multi-Te ch web site) and install them. There [...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 176 For the remainder of this procedure, we will illustrate modem updating with an 8-port FaxFinder (8 POTS modems). The procedure will be essentially the same for Multi-Access units. For cu rrent CallFinder models, DID channel mo dem updating is not necessar[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 177 3. Browse to the location of the most recent firm wa re file. Again, confirm that the update file has a higher version level than the firmware file that it will repla ce. 4. Click Start Update . 5. The FaxFinder – Confirm Upda te screen will appear. Cli[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 178 6. The updating process will take as lo ng as a m inute. During this time, several messages wil l appear in the Update FaxFinder N.N.N.N window. A transient TFTP screen may appear briefly. If the updating process has been successful, the final message lin[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 179 Server Firmware Update 1. Bring up the Device Manager softwa re main screen. In the Device colum n, identify the FaxFinder unit on which the update is to be done. Be sure that the Status of that unit is idle before continuing. (You cannot update the FaxFi[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 180 3. Browse to the location of the most recent firmware f ile. Again, confirm that the update file has a higher version level than the firmware file that it wi ll replace. Click on the name of the correct file and then click on the open button. 4. Click Sta[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 181 6. The updating process will take as lo ng as a minute. During this time, several messag es will appear in the Update FaxFinder N.N.N.N wind ow. A transient TFTP screen may appear briefly. If the updating process has bee n successful, the final message li[...]

Chapter 7 : Device Ma nager Opera tion Multi-Tech Systems, Inc. FaxFinder Admin User Guide 182 7. Close the Update FaxFinder N.N. N.N window. In the main Device Manager window, the updated version will be listed. 8. Repeat steps 1-7 for each FaxFinder unit in the system. NOTE : For proper operation of the FaxFinde r system , including the sharin g [...]

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 183 Appendix A – Troubleshooting 1. What if I can't see the we b page for my FaxFinder? REMEDY: Verify that th e Admin PC is actually on the sa me subnet as the Fa xFinder and that it can be “pinged.” Launch a Command Prompt. (In WinXP, go to Start | All Programs | Accessories | Command[...]

Appendix A: Troubleshooting Multi-Tech Systems, Inc. FaxFinder Admin User Guide 184 CAUSE A: During transmission, the na me server’s addr ess could not be resolved (that is, the FaxFinde r unit could not contact your name serve r). RESPONSE A: Contact the FaxFinder unit using telnet and try to ping the nam e server. telnet 192.168.x.x user: admin[...]

Appendix A: Troubleshooting Multi-Tech Systems, Inc. FaxFinder Admin User Guide 185 No email message after mail server setup (cont’d) CAUSE E: The email server does not support SMTP. RESPONSE E: Contact the FaxFinder unit using telnet either at its IP address or nam e (if a name server is present) and specify the SMTP Port Number (25 is the commo[...]

Appendix A: Troubleshooting Multi-Tech Systems, Inc. FaxFinder Admin User Guide 186 4. What if the FaxFinder doesn't answer a fax call? REMEDY for Manual Rou ting Mode Use this procedure if during a test call to t he FaxFinder, you fail to see the "Waiting for Connect" State in the Current Status: POTS Modem n scree n and if you fail[...]

Appendix A: Troubleshooting Multi-Tech Systems, Inc. FaxFinder Admin User Guide 187 6. SMTP Error Code List Many messages now cont ain the last response from the email server. The se error codes may be looked up to give more details of exactly what occurred. Error Message Explanation Bad Mail Server Address The FaxFinder could not open a socket to [...]

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 188 Appendix B – R eg ulator y Inf orm at ion 47 CFR Part 68 Telecom 1. This equipment complies with Part 68 of t he 47 CFR rules an d the requirements adopted by the ACTA. Located on this equipment is a label that cont ains, amo ng other information, the registration number and ringer equivalen[...]

Appendix B: Regulatory Information Multi-Tech Systems, Inc. FaxFinder Admin User Guide 189 12. Manufacturing Information on telecomm uni cations device (modem) embed ded in FF-120/220/420/820 units : Manufacturer: Multi-Tech Systems, Inc. Trade Name: Socket Modem Model Number: MT5634SMI Registration No: AU7USA-25814-M5-E Ringer Equivalence: 0.3B Mo[...]

Appendix B: Regulatory Information Multi-Tech Systems, Inc. FaxFinder Admin User Guide 190 Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machin es, to send any message unless such message clearly contains the following information: ?[...]

Appendix B: Regulatory Information Multi-Tech Systems, Inc. FaxFinder Admin User Guide 191 WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligati on on EU-based manufactu rers, distributors, re tailers and importers to take back electronics pr oducts at the end of their us eful life. A sister Dir[...]

Appendix B: Regulatory Information Multi-Tech Systems, Inc. FaxFinder Admin User Guide 192 C-ROHS HT/TS Substance Concentration 依 照中国 标 准的有毒有害物 质 信息 根据中华人民共和国信息产业部 (MII) 制 定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产 品污染控制管理办法》（第 3[...]

Appendix C: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 193 Appendix C – Example Sy stems Sample FaxFinder Systems The FaxFinder system handle s faxes in a non-convent ional way. A regular fax machine is a centralized resource. The FaxFinder system decentralizes fax f unctions thro ughout a network of PCs served by the Fax[...]

Appendix C: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 194 For outgoing faxes, the FaxFinder works the sa me in both Automated Routing Mode an d Manual Routing Mode. Each client must be ‘registered’ with the FaxF i nder Server unit. To send a fax, the client/user ‘prints to FaxFinder’ from an appli cation program. T[...]

Appendix C: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 195 Server Setup for Sample FaxFinder System 192.16 8.4.2 51 Pete PSTN PBX Ext 3049 Pat Admin Int erne t Time Serv er FF420 FaxFinder Serv er Ethernet Port Mail Serve r PC of FaxFinder Adminis trator Email: pat@acme99.com All incoming faxes are labeled as comi ng from t[...]

Appendix C: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 196 Receiving a Fax, Server Perspective Customer fa xes order to Joe at Acme99. Uses Joe’s PBX fax number: 7635553032 1 2 Fax mes sage travers es public p hone network. Fax messa ge reache s PBX. Ca lls to al l fax e x- tensions a re directed to FF420 Fax Finder S erv[...]

Appendix C: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 197 Receiving a Fax, Client Perspective[...]

Appendix C: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 198 Sending a Fax, Server Perspective Customer receives Mary’s F AX message about product specifications. 1 Acme99 Office Customer ’s Office PBX E xt 303 2 Joe PBX Ext 3049 Pat Admin Email:pa t @acme99 .com Mary pri nts to FaxFinder to fax product specifi cations to[...]

Appendix C: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 199 Sample Client Setup Associating with Servers and Self Identification[...]

Appendix C: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 200 Address Book: Methods of Management[...]

Appendix C: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 201[...]

Appendix C: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 202[...]

Appendix C: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 203 Printing to FaxFinder What Administrators Must Tell Users[...]

Appendix C: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 204 Sending a Fax, Client Perspective[...]

Appendix C: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 205 Fax Message Components Cover Page Fro m: To : Su b j e c t : Co mm e n t : Th e t im e ha s c o m e fo r al l go od p erson s to come t o the a i d o f th eir res pe ct ive cou ntri es . D ea r Mr Jo nes: W e wer e pl ea s ed at y o u r i nq ui r y ab ou t ou r ho u[...]