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Multi-Tech Systems Hub manual

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Table of contents for the manual

  • Page 1

    CommPlete 4000 Comm unications Ser ver User Guide[...]

  • Page 2

    2 CommPlete 4000 Communications Server User Guide CommPlete 4000 Comm unications Ser ver User Guide S000348A, Revision A This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2004, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. ma[...]

  • Page 3

    CommPlete 4000 Communications Server User Guide 3 Contents System Over vie w ...................................................................................... 5 Product Ov er view ............................................................................................................... .................. 5 RASExpress .....................[...]

  • Page 4

    4 CommPlete 4000 Communications Server User Guide Appendices .............................................................................................. 30 Appendix A—Back P anel Connector Pinouts ..................................................................................... 30 Appendix B—Regulator y Information ......................[...]

  • Page 5

    CommPlete 4000 Communications Server User Guide 5 Chapter 1 - System Overview System Over view The CommPlete™ 4000 Communications Server is a single-segment, rack mountable communications server. It is customized for dedicated turnkey operation of LAN-based communications and remote access server functions. The CommPlete 4000 is a general purpose[...]

  • Page 6

    6 CommPlete 4000 Communications Server User Guide Chapter 1 - System Overview RASExpress The CommPlete 4000 is equipped with factory installed RAS Express , an advanced remote access software that enables network managers to configure and manage remote servers via web browsers, through Telnet over an IP network, and via a GUI manager over both IP a[...]

  • Page 7

    CommPlete 4000 Communications Server User Guide 7 Chapter 1 - System Overview T echnical Specifications The CommPlete 4000 conforms to the following technical specifications. Chassis • 6-slot PCI/ISA backplane • SBC • One half-height 1.44Mb 3½-inch floppy disk drive • One half-height IDE hard disk drive • One power supply • Power on/of[...]

  • Page 8

    8 CommPlete 4000 Communications Server User Guide Chapter 2 - Installing Your CommPlete 4000 Chapter 2 - Installing Y our CommPlete 4000 This chapter explains how to set up and connect cables for the CommPlete 4000. This product is ready to be connected to the end-user's Ethernet concentrator. It is preconfigured to operate as a communications[...]

  • Page 9

    CommPlete 4000 Communications Server User Guide 9 Chapter 2 - Installing Your CommPlete 4000 If the ISI4608PCI or ISI4608UPCI is used, connections between it and external modems are made via the supplied octopus cable going between the DB-78 connector on the ISI4608PCI board and the DB-25 connectors on the individual modems. (RJ-11 connectors conne[...]

  • Page 10

    10 CommPlete 4000 Communications Server User Guide Chapter 2 - Installing Your CommPlete 4000 ISI Boar d Cabling Each Intelligent Serial Interface card (ISI5634PCI/8, ISI5634UPCI/8, ISI4608PCI, ISI4608UPCI or ISIHP-2S/2U) takes up one physical slot in the CommPlete 4000. Depending on your configuration, you may have as many as four of these cards ([...]

  • Page 11

    CommPlete 4000 Communications Server User Guide 11 Chapter 2 - Installing Your CommPlete 4000 Serial Card Upgrades As shown in Figure 2-3c, installation of expansion cards is simpler in the outer slots than in the inner expansion slot. } Shipped Configuration 120 120 Preferred exp ansion slot s 120 Inst alling expansion card here requires removal o[...]

  • Page 12

    12 CommPlete 4000 Communications Server User Guide Chapter 2 - Installing Your CommPlete 4000 P owering Up Note: This is pluggable equipment; the socket outlet must be installed near the equipment and must be easily accessible. Make sure that the voltage selector on the power supply is set to the proper voltage prior to connecting this equipment to[...]

  • Page 13

    CommPlete 4000 Communications Server User Guide 13 Chapter 3 - Getting Started with RASExpress Chapter 3 - Getting Star ted with RASExpress MultiTech Systems has preinstalled RAS Express server software on your CommPlete 4000 to make configuration as simple as possible. For your convenience, a copy of the RAS Express Installation program is on the [...]

  • Page 14

    14 CommPlete 4000 Communications Server User Guide Chapter 3 - Getting Started with RASExpress Method A. Do All Configuration using T erminal or A uxiliar y PC A1. Be sure that the CommPlete 4000 is connected to the LAN. Turn off the power for the CommPlete 4000. A2. Using the provided RS-232C serial cable, connect a terminal (or an auxiliary PC) t[...]

  • Page 15

    CommPlete 4000 Communications Server User Guide 15 Chapter 3 - Getting Started with RASExpress iii. Select ISI Setup. iv. Delete all ISI cards before saving and rebooting the server. These steps correct the initial subnet error the next time the server loads. If you set the Remote Client IP Address to any of these values ( Use DHCP, or Use Address [...]

  • Page 16

    16 CommPlete 4000 Communications Server User Guide Chapter 3 - Getting Started with RASExpress Method B. Star t Configuration with T erminal, Finish Configuration on Client PC To enable remote configuration of the RASExpress server, you must first configure the server’s IP settings, including the server’s IP address. To do this, you must connec[...]

  • Page 17

    CommPlete 4000 Communications Server User Guide 17 Chapter 3 - Getting Started with RASExpress B10. Using Telnet for access requires that a TCP/IP protocol stack be loaded on the client PC. Telnet access is possible both by dialing in through the RASExpress server and, more commonly , through the LAN or Internet. Client PC running T elnet session, [...]

  • Page 18

    18 CommPlete 4000 Communications Server User Guide Chapter 4 - Hardware removal/ Replacement Chapter 4 - Har d ware remo v al/Replacement This chapter’s procedures describe removal and replacement of the main hardware components of the CommPlete 4000. Before removing or replacing any component, disconnect the cables from the back of the CommPlete[...]

  • Page 19

    CommPlete 4000 Communications Server User Guide 19 Chapter 4 - Hardware removal/Replacement 5 To re-attach cables and re-mount the CommPlete 4000, follow steps 1-4 in reverse order and sense. That is, a. (Two people are needed.) Attach the CommPlete 4000 to its rack enclosure using the four mounting screws. b. Reconnect phone cords. c. Reconnect th[...]

  • Page 20

    20 CommPlete 4000 Communications Server User Guide Chapter 4 - Hardware removal/ Replacement 4 Finish pulling the card cage (including fan enclosure) straight up and out of the chassis. See Figure 4-5. Set it next to the chassis. Note : Bef ore placing the card cage back into the chassis , verify that the power connectors from the power supply to t[...]

  • Page 21

    CommPlete 4000 Communications Server User Guide 21 Chapter 4 - Hardware removal/Replacement Boar d Remov al and Replacement Removing SBC Boar d 1 Remove the CommPlete 4000 from rack enclosure (two people are needed). Follow the procedure “Disconnecting Cables and Removal from Enclosure” presented above. Summary: after powering down the unit and[...]

  • Page 22

    22 CommPlete 4000 Communications Server User Guide Chapter 4 - Hardware removal/ Replacement 8 If installing other boards, see the procedures below for installation instructions. Then remount the CommPlete 4000 in the enclosure. Removing ISI Boar ds Note : If removing or replacing the single ISI board on the left side (looking from the front) of th[...]

  • Page 23

    CommPlete 4000 Communications Server User Guide 23 Chapter 4 - Hardware removal/Replacement Flopp y Disk Drive Remov al/Replacement 1 Remove the CommPlete 4000 from rack enclosure (two people are needed). Follow the procedure “Disconnecting Cables and Removal from Enclosure” presented above. Summary: after powering down the unit and disconnecti[...]

  • Page 24

    24 CommPlete 4000 Communications Server User Guide Chapter 4 - Hardware removal/ Replacement P ower Suppl y Remov al/Replacement The card cage has to be removed in order to disconnect the power wiring before the power supply can be removed. 1 Remove the CommPlete 4000 from rack enclosure (two people are needed). Follow the procedure “Disconnectin[...]

  • Page 25

    CommPlete 4000 Communications Server User Guide 25 Chapter 5 - Troubleshooting Chapter 5 - T r oubleshooting This chapter provides solutions for solving problems if the CommPlete 4000 fails. Your CommPlete 4000 was tested thoroughly at the factory before it was shipped. If you are unable to make a successful connection, it is possible that the Comm[...]

  • Page 26

    26 CommPlete 4000 Communications Server User Guide Chapter 5 - Troubleshooting — Check that cables are connected properly and peripherals are powered ON and configured properly. — If problem persists, contact MultiTech's Technical Support department (see Chapter 6). • Keyboard does not respond to key strokes — Connect keyboard cable to[...]

  • Page 27

    CommPlete 4000 Communications Server User Guide 27 Chapter 6 - Service, Warranty, and Technical Support Chapter 6 - Ser vice , W arranty , and T echnical Suppor t This chapter begins with your CommPlete 4000's 2-year warranty. If you have questions or problems with your unit carefully read the next section, Technical Support . It includes the [...]

  • Page 28

    28 CommPlete 4000 Communications Server User Guide Chapter 6 - Service, Warranty, and Technical Support Addendum f or International Pr oducts Distributors should contact Ame x, Inc., for inf ormation about the repairs for your Multi-T ech product. Ame x, Inc. 2724 Summer Street NE Minneapolis, MN 55413 U .S.A. T el: +(612) 331-3251 F ax: +(612) 331[...]

  • Page 29

    CommPlete 4000 Communications Server User Guide 29 Appendices Contacting T ec hnical Suppor t ...Using email ...By phone U .S. & Canada tsuppor t@multitech.com 800-972-2439 or 763-785-3500 France suppor t@multitech.fr +(33) 1-64 61 09 81 German y technical@de.multitech.com +(49) 89028-0 China suppor t@multi-tech.com.cn +(86) 10-68748015 India s[...]

  • Page 30

    30 CommPlete 4000 Communications Server User Guide Appendices Appendices Appendix A — Bac k P anel Connector Pinouts This appendix provides specifications for the various connectors on the back panel of the MiniArray. V GA 15-Pin Connector This connector provides video analog data and horizontal and vertical synchronization signals for VGA monito[...]

  • Page 31

    CommPlete 4000 Communications Server User Guide 31 Appendices 9-Pin DB9 (COM 1) Connector This connector attaches the SBC board to the COM 1 serial port. 1 5 6 9 Figure A-2. 9-Pin DB9 COM 1 Connector Pin Identification Pin Description 1 DCD 2 RX Data 3 TX Data 4 DTR 5 Ground 6 DSR 7 RTS 8 CTS 9R I 6-Pin Cir cular Jack This connector connects the ke[...]

  • Page 32

    32 CommPlete 4000 Communications Server User Guide Appendices RJ-45 Connector This connector ties the EN-Series Ethernet board to a 10BASET network. 18 Figure A-5. RJ-45 Connector (viewed from connector side) Pin Identification Pin Description 1 + Transmit Data 2 - Transmit Data 3 + Receive Data 4 No Connect 5 No Connect 6 -Receive Data 7 No Connec[...]

  • Page 33

    CommPlete 4000 Communications Server User Guide 33 Appendices Printer P or t Connector This 25-pin connector provides parallel printer data and control signals to and from the SBC board. 26 1 2 25 Figure A-5. Printer Port Connector Pin Description Pin Description 1 -Strobe 10 -Acknowledge 2 +Data Bit 0 11 +Busy 3 +Data Bit 1 12 +Paper End 4 +Data B[...]

  • Page 34

    34 CommPlete 4000 Communications Server User Guide Appendices Har d Disk Connector This connector supplies hard disk drive signals which interface with the software I/O drivers to provide the read/write functions. 40 1 2 39 Figure A-7. Hard Disk Connector Pin Description Pin Description 1 /Reset 21 N C 2 Ground (GND) 22 Ground (GND) 3 Data Bit 7 (S[...]

  • Page 35

    CommPlete 4000 Communications Server User Guide 35 Appendices Appendix B—Regulatory Information FCC Regulations f or T elephone Line Inter connection 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC regi[...]

  • Page 36

    36 CommPlete 4000 Communications Server User Guide Appendices Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination of a interface may consist of any combination of devices su[...]

  • Page 37

    CommPlete 4000 Communications Server User Guide 37 Appendices Compliance with B ABT Requirements Approved for connection to telecommunications system specified in the instructions for use subject to the conditions set out in them. Warning: Interconnection directly, or by way of other apparatus, of ports marked "SAFETY WARNING see instructions [...]

  • Page 38

    38 CommPlete 4000 Communications Server User Guide Appendices Power Supply Unit or other source of excessive voltage Communication Module Carrier Card Expansion Card X X Example Diagram Showing Creepage and Clearance Distances Y Y Fig. B-1. Example Diagram Showing Creepage and Clearance Distances Except at the edge connector which plugs into the ho[...]

  • Page 39

    CommPlete 4000 Communications Server User Guide 39 Appendices Compliance with BS6305 Clause 6.2, BS6320 Clause 7.2, and B ABT/ SITS/82/005S/D a. The modem is suitable for connection to the Public Switched Telephone Network (PSTN) provided by British Telecommunications plc or Kingston Communications (Hull) plc. Circuit supply by British Communicatio[...]

  • Page 40

    c:jeffmodemsint'l <ce.fh4> <ce.eps> EMC, Safety , and T erminal Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of laws of Member States relating to electromagnetic compatibility; an[...]