Multi-Tech Systems MT5600ZDX manual

TM TM MT5600ZDX Data/Fax Modem MT5600ZDXV V oice/Data/F ax Modem User Guide[...]

User Guide Model MT5600ZDX / MT5600ZDXV PN S0000134 Revision E This publication may not be reproduced, in whole or in part, without prior expressed written permis- sion from Multi-Tech Systems, Inc. All rights reserved. copyright © 2005 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the [...]

Contents Chapter 1: Introduction ...................................................................................................... 2 Product Description and Features ............................................................................... 2 What’ s In Y our Modem P ac kage? .............................................................[...]

F ax Branding Statement ............................................................................................ 31 Canadian Limitations Notice ..................................................................................... 31 Inter national Modem Restrictions ............................................................................. 3[...]

Chapter 1: Intr oduction 1 Introduction 1[...]

1 Introduction 2 Intr oduction Congratulations on your purchase of the MultiModemZDX or the MultiModemZDXV modem. You have acquired one of the finest intelligent data/fax or voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This manual will help you install, configure, test, and use[...]

1 Introduction 3 • Supports telephone answering machine (TAM) including voice mail control, record/playback, and call screening with the included communications program. Software Considerations for the MT5600ZDXV: You will need data communi- cations (datacomm) software, fax communications software, and an appropriate application to access the Per[...]

1 Introduction 4 • Four vinyl gripper feet for the bottom of the modem • Brochure with warranty registration card If any of these items are missing, please contact Multi-Tech Systems or your dealer/ distributor (see Appendix D for information on contacting Multi-Tech via telephone, fax, or the Internet).[...]

Chapter 2: Installation 5 2 Installation[...]

2 Installation 6 Intr oduction This chapter shows you step-by-step how to set up your Multi-Tech modem, test it, and make your first calls. What Y ou Will Need Before starting, make sure you have everything you will need. W e suppl y      An MT5600ZDX data/fax modem or a MT5600ZDXV voice/data/fax modem      A DC power [...]

2 Installation 7 Connecting the Modem to Y our System Connections for the MT5600ZDX Turn off your computer. Placing the modem in a convenient location, connect it to your com puter’s serial port, to the phone line, to AC power, and to your phone. PWR RS232 PHONE LINE Figure 2–1. MT5600ZDX Connections. 1. Connect the Modem to Your PC (RS-232 Con[...]

2 Installation 8 3. (Optional) Connect the Modem to the Phone For voice-only calls, plug a phone into the modem’s PHONE jack. 4. Connect the Modem to the AC Power Outlet Plug the DC power transformer into an AC power outlet or power strip. Plug the DC power transformer into the POWER jack on the modem. Note: Use only the DC power transformer supp[...]

2 Installation 9 Connections for the MT5600ZDXV PWR RS232 PHONE LINE Figure 2–2. MT5600ZDXV Connections 1. Follow All of the Connection Directions for the MT5600ZDX The add these steps: 2. Connect the Microphone For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack on the side of the modem. The microphone s[...]

2 Installation 10 Installing the Modem Driver If you use Windows 98/Me/NT/2000/Xp, you must install the modem driver as described here. If you use another operating system, see the User Guide. When operating the modem under Windows 98/Me/2000/Xp, the modem driver can be installed by using the Plug-and-Play feature. Follow the 4-step procedure below[...]

2 Installation 11 Remo ving an Old Modem Driver When your new modem replaces another modem, the old modem driver re m ains in Windows, and the old modem driver is still selected in HyperTerminal and other Windows applications. Though you can change the application connection descriptions one at a time, it is easier to force the Windows applications[...]

2 Installation 12 Installing Y our Data Communications Software Data communications software is designed to send and receive messages. Multi- Tech includes a data communications program with your modem. However, the modem will work with any data communications software. To install the data communications software provided with this modem, insert th[...]

2 Installation 13 Sending a F ax With your data communications software, you can use your modem to send and receive faxes directly from your computer. The following steps show you how to fax a document directly from a Windows application without opening the data communications program. 1. Create a document in a Windows application, such as Word, a [...]

2 Installation 14 56 56K Mode (56,000–28,000 bps) Lights whenever the modem is set for or connects using either the K56flex or the V.90 protocol. The actual connection speed depends on the ISP server capabilities and line conditions. 28 V.34 Mode Lights when the modem in connected in V.34 mode. 14 V.32 bis Lights when the modem is connected in V.[...]

3 Advanced Options 15 Chapter 3: Adv anced Options[...]

3 Advanced Options 16 Intr oduction Like any modem, your Multi-Tech modem operates only under the control of a communications program, such as the communications software package (PhoneTools) included with the mo de m. I t also operates under other general- purpose data communication programs, such as Windows Terminal and HyperTerminal. For informa[...]

3 Advanced Options 17 5. Select the port the modem is connected to (normally COM1 or COM2). 6. Select your serial port speed. This can be labeled “maximum speed,” “DTE bps,” or “baud rate.” Ideally, if you use data compression, you should set your serial port baud rate to four times the modem’s maximum transmission speed or faster; ho[...]

4 A T Commands 18 Chapter 4: A T Commands[...]

4 A T Commands 19 Intr oduction AT commands and Fax commands for the MT5600ZDX/ZDXV are published in a separate Reference Guide included on the MT5600ZDX/ZDXV CD and posted on the Multi-Tech Web site.[...]

5 Troubleshooting 20 Chapter 5: T r oubleshooting[...]

5 Troubleshooting 21 Intr oduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, check the list of troubleshooting procedures before calling Multi-Tech. • None of the LEDs light when the modem is[...]

5 Troubleshooting 22 The Modem Does Not Respond to Commands      Make sure the modem is plugged in and turned on. (See “None of the Indicators Light.”)      Make sure you are issuing the modem commands from the data communications program, either manually in terminal mode or automatically by configuring the softwar[...]

5 Troubleshooting 23 To change a port address or IRQ in Windows 3.1x, double-click the Control Panel icon, then the Ports icon. Click on the port you want to change, click Settings , click Advanced , and select the new port address and/or interrupt. If you wish to use COM3 or COM4, note that COM3 shares an IRQ with COM1, as does COM4 with COM2, so [...]

5 Troubleshooting 24 installation, plug a phone into your modem’s phone wall jack and listen for a dial tone. If you hear a dial tone, your modem might be installed behind a corporate phone system (PBX) with an internal dial tone that sounds different from the normal dial tone. In that case, the modem might not recognize the dial tone and might t[...]

5 Troubleshooting 25      Check for loose connections between the modem and the computer, the phone jack, and AC power.      You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line. Try again.      If you were online with a BBS or [...]

5 Troubleshooting 26 Data Is Being Lost      If you are using data compression and a high speed serial port, set the serial port baud rate to four times the data rate.      Your UART might not be reliable at serial port speeds over 9600 bps or 19,200 bps. Turn off data compression, reset your serial port speed to a low[...]

5 Troubleshooting 27 F ax and Data Software Can’t Run at the Same Time      Communication devices can be accessed by only one application at a time. Under DOS or Windows 3.1x, you can run either your fax software or your data communications program, but not both at the same time, unless you have a special communication device manag[...]

A Regulatory Compliance 28 Appendixes[...]

A Regulatory Compliance 29 Appendix A: Regulator y Compliance Note: Each regulation may not apply to every version of the MultiModemZDX. FCC P ar t 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection again[...]

A Regulatory Compliance 30 FCC P ar t 68 T elecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. The suitable USOC jack (Univ[...]

A Regulatory Compliance 31 F ax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: • Date and time the message is sent • Identification of the bu[...]

A Regulatory Compliance 32 International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with national telecom requirements in specific countries. Also note that some software packages may have features or lack restrictions that ma[...]

A Regulatory Compliance 33 Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to ‘bell tinkle’ or noise and may also cause a false answer condition. Should such problems occur, the user should not contact the Telecom Faults Service. The preferred method of dialing is to use DTMF tones, as t[...]

B Technical Specifications 34 Appendix B: T echnical Specifications The MultiModemZDX modem meets the following specifications: Trade Name MultiModemZDX™ Model Number MT5600ZDX, MT5600ZDXe, MT5600ZDXV, and MT5600ZDXVe Client-to-Server V.90 speeds when accessing a V.90 server (actual Data Rates speed depends on server capabilities and line conditi[...]

B Technical Specifications 35 Data Modulation FSK at 300 bps PSK at 1200 bps QAM at 2400, 4800, and 9600 bps (non-trellis); QAM with trellis-coded modulation (TCM) at 9600; 12,000; 14,400; 16,800; 19,200; 21,600; 24,000; 26,400; 28,800; 31,200; 33,600; 34,000; 38,000; 46,000, 54,000 and 56,000 bps Fax Modulation V.21 CH2 FSK at 300 bps (half duplex[...]

B Technical Specifications 36 Transmission Level -11 dBm or -12 dBm (dial-up; -11 or -12 determined by country ) Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface RS-232C/V.24/V.28 Connectors DB25F RS-232C connector, one RJ-11 phone jack, power con- nector Cables One modular telep[...]

C Loopback Tests 37 Appendix C: Loopback T ests Intr oduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmiss[...]

C Loopback Tests 38 T est Pr ocedure 1. Connect the modem to your computer. Using your communication program, set the desired baud rate and go into terminal mode. 2. Type AT and press E NTER ; you should get an OK message. Type ATN and press E NTER to disable error correction. 3. Type AT&T1 and press E NTER . This places your modem in analog l[...]

C Loopback Tests 39 T est Pr ocedure 1. Arrange to have &T4 set on the remote test modem. This command enables the remote modem to respond to an &T6 request for a remote digital loopback test from the local modem. 2. Open your communications software and go into terminal mode. Type AT and press E NTER ; you should get an OK message. Type AT[...]

C Loopback Tests 40 T est Pr ocedure 1. Open your communications software and go into terminal mode. Type AT and press E NTER ; you should get an OK message. Type ATN and press E NTER to disable error correction. Type AT+MS=9,1,9600,9600 and press Enter to set the local modem to V.32 mode at 9600 bps. 2. Dial the remote modem and establish your on[...]

D Warranty, Service, and Technical Support 41 Appendix D: W arranty , Ser vice , and T echnical Suppor t W arranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if proof of purchase is not provided, ten years from the date of shi[...]

D Warranty, Service, and Technical Support 42 Repairs for damages caused by lightning storms, water, power surges, incorrect in- stallation, physical abuse, or user-caused damages are billed on a time-plus-materi- als basis. Repair Pr ocedures for International Customers (Outside U .S.A. and Canada) Your original point of purchase Reseller may offe[...]

D Warranty, Service, and Technical Support 43 Replacement P ar ts SupplyNet, Inc. can supply you with replacement power supplies, cables, and connectors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax, or the Internet at the following addresses: Mail: SupplyNet, Inc. 613 Corporate Way Valley Cottage, NY 10[...]

E Upgrading the Modem 44 Appendix E: Upgrading the Modem Intr oduction Your modem is controlled by semi-permanent software, called firmware , which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed[...]

E Upgrading the Modem 45 Step 2: Identify the Current Firmware Version Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to http://www.multitech.com/support/ MultiModemZDX/firmware.asp . 2. Scroll down the tab[...]

E Upgrading the Modem 46 4. Type AT&F and press E NTER to clear your stored parameters and reset your modem to factory default. 5. Close the terminal program. Step 6: Upgrade the Modem’s Firmware Before you begin the following procedure, read the README.TXT file extracted from the upgrade archive file. Note the file name for the boot code (e.[...]

47 F Installing a Modem in a Linux PC Appendix F: Installing a Modem in Lin ux Intr oduction This appendix explains how to install a modem on a PC operating under the RedHat Linux 6.2 operating system. Other versions of RedHat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external [...]

48 F Installing a Modem in a Linux PC Using the modem to call the Internet Linux allows different graphic user interfaces (GUI). In the following steps, we’ll use the Gnome Desktop GUI and assume that the Internet Service Provider (ISP) you are calling assigns you the Domain Name Service (DNS) and Internet Protocol (IP) addresses. For more inform[...]

Index 49 Inde x[...]

Index 50 A abort timer 37 analog loopback test 62–63 Answer command 20 Asynchronous Communications Mode command 26 A T commands #CID 35 $SB 36 %%%A T 30 %C 29 %E 29 %L 29 %Q 30 %U 30 &C 24 &D 24 &E 25 &F 25 &G 25 &J 26 &K 26 &P 26 &Q 26 &S 27 &T 27 &V 28 &V1 28 &W 28 &Y 29 &Z 29 )M 3[...]

Index 51 Flash W izard upgrade utility 70 flow control 51 Flow Contr ol Selection command 26 front panel 13 G garbage characters 51 Guar d T one Contr ol command 25 H handshake 22 hangup command 21 hangup delay 37, 39 Hook Control command 21 I inactivity timer 38 indicators 13, 46 Information Request command 21 initialization strings 16, 47 install[...]

Index 52 specifications, technical 59–61 speed maximum 39 serial port 17, 36 Store Current Configuration command 28 Store T elephone Number command 29 surge pr otector 8 T technical specifications 59–61 technical support 68 T elephone Jack Control command 26 telephone line 48 telephone number storing 29 terminal mode 47, 64 test timer (S18) 38 [...]