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Multi-Tech Systems MT9234ZBA manual

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  • Page 1

    MultiModem ® ZBA MT9234ZBA-Series MT9234ZBA MT9234ZBA-V User Guide[...]

  • Page 2

    2 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) MultiModem ZBA User Guide Models: MT9234ZBA, MT9234ZBA-V PN S000387D, Version D Copyright This publication may not be repro duced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2010, by Multi-Tech Syst[...]

  • Page 3

    Table of Contents Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 3 Contents Chapter 1 – In troduction ...................................................................................................... ................................... 4  Features ..........................................................................[...]

  • Page 4

    Chapter 1 – Introduction 4 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Cha pt er 1 – I ntr od uc tion Congratulations on your purc hase of the MultiModem ZBA modem. You have acquired one of the finest intelligent voice/data/fax modems available tod ay from one of the world’s oldest modem manufactur ers: Multi-Tech Systems[...]

  • Page 5

    Chapter 1 – Introduction Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 5 Technical Specifications The MT9234ZBA-Series mo dem meets t he following specifi cations: Trade Name MultiModem ® ZBA Model Number MT9234ZBA or MT9234ZBAV Server-to-Client 56K speeds when accessing a V.90 or V.92 server Client-to-Server Up to 48Kbps when[...]

  • Page 6

    Chapter 2 – Installation 6 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Chapter 2 – Installat ion This chapter shows you step-b y-step how to set up your Multi-Tech MT 9234ZBA modem. Safety Warnings • Use this product only with UL- and CUL-listed computers ( U.S.A. and Canada) • To reduce the risk of fire, use only 26 AW[...]

  • Page 7

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 7 Location of the Jumpers Note: The Speaker Mode Jumper is fo r a Mo d em with the Voice Option Changing the Dial-U p/Leased-Line Jumper As shipped from the factory, your modem is configur ed fo r normal dial-up operation. That is, the modem must dial a phon[...]

  • Page 8

    Chapter 2 – Installation 8 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Step 2: Connect the Modem to Your PC Turn off your computer. Place the modem in a convenient lo cati on, and then connect it to your computer’s serial port, the telephone line or leas ed line, AC power, and, optiona lly, your telepho ne. Connections - No[...]

  • Page 9

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 9 Connect Speakers (Voice Option) For speakerphone or voice mail a pplications, use a 1/8-inc h pl ug male-to-male stereo patch cord to connect the SPKR jack on the side of the modem to the LINE IN jack on your soun d card. If your sound card does not have a[...]

  • Page 10

    Chapter 2 – Installation 10 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 4. Click on the next button to start the driver pre-install ation. 5. You will be prompted confirm the inst allation of the driver. Cl ick the Install button to continue. 6. There will be a transitory screen, then t he pr ocess will complete. Click on the[...]

  • Page 11

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 11 Step 4: Configure the Modem for Your Country or Region Different countries have different requireme nts for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country/region in which you are [...]

  • Page 12

    Chapter 3 – Operation 12 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Chapter 3 – Oper ation About the Front Panel The LED indicators on the front panel in dica te status, configuration, and ac tivity: TD – Transmit Data. Flashes when the modem is transmitting data to a nother modem. RD – Receive Data. Flashes when the m[...]

  • Page 13

    Chapter 4 – Remote Configuration Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 13 Chapter 4–R emote Conf ig uration Remote configuration is a network manage ment tool that allows you to config ur e MultiModem ZBA units anywhere in your network from one location. With pass word-prot ected remote configur ation, you can issue A[...]

  • Page 14

    Chapter 5 – Callback Security 14 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Cha p te r 5 – C allba ck Se curi ty This chapter describes how to use callback securit y with your modem. Callback security protects your network from unauthorized access and hel ps control long-dist anc e costs. When callback securit y is enabled[...]

  • Page 15

    Chapter 5 – Callback Security Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 15 Setting Callback Security Message Parity The modem’s password prompt and mess ages parity must match the parity of the computer to wh ich the modem is connected. 1. Open a data communications program such as HyperTerminal. 2. In the terminal window[...]

  • Page 16

    Chapter 5 – Callback Security 16 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Calling Procedures Use the following procedures to call a modem that has callba ck securit y enabled. Note that Autoanswer must be enabl ed on the calling modem ( S0=1 ). Password-Only Callback Use this procedure when call ing from a fixed location. [...]

  • Page 17

    Chapter 5 – Callback Security Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 17 Extension-Entry Callback Use this procedure when call ing from an extension at the c a llback number. The pass word that you use must be set up for an optional extension-entr y callback. 1. Using a data communications program such as Hy perTerminal, [...]

  • Page 18

    Chapter 5 – Callback Security 18 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Callback Security Commands The AT Commands related to Callb ack Security are included in the AT Commands Reference guide inc luded on MT9234ZBA-Series product CD. Callback Assignments Form Location Password Telephone Number 0 1 2 3 4 5 6 7 8 9 10 11 [...]

  • Page 19

    Chapter 6 – Troubleshooting Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 19 Chapter 6 – Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a su ccessful connection, or if you experience data loss or garbled characters during your connec tion, it is possible that t[...]

  • Page 20

    Chapter 6 – Troubleshooting 20 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) • The serial port might be defective. If you have anoth er se rial port, install the modem on it, change the COM port setting in your software, and tr y again. • The modem might have a problem be yond the scope of this user guide. If you have anot [...]

  • Page 21

    Chapter 6 – Troubleshooting Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 21 The Modem Disconnects While Online • If you are not using Modem on Hold, Call Waitin g can interrupt your conn ection when someone tries to call yo u. If you have Call Waiting service, dis able it before each call. In most telephone areas in N orth A[...]

  • Page 22

    Chapter 6 – Troubleshooting 22 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Data Is Being Lost • If you are using data compression and a h igh speed serial port, set the serial port baud rate to two to six times the data rate. • Make sure the flow control method you s elected in so ftware matches the method selected in the[...]

  • Page 23

    Appendix A – Upgr ading the Modem’s Firmware Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 23 Appendix A – Upg rading the Modem ’ s Firmw are Your modem is controlled by semi-perm anent software, called firmware , which is stored in flash memor y. Firmware is nonvolatile; that is, it remains stored in memory when the mode[...]

  • Page 24

    Appendix A – Upgr ading the Modem’s Firmware 24 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Step 4: Extract the Upgra de Files 1. Install the Flash Wizard utilit y by double-clicking the file nam e in Windows Explor er. 2. Extract the upgrade files by doubl e-clicking the file name. T he extracted files include a .H EX file[...]

  • Page 25

    Appendix B – Regulator y Compliance Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 25 Appendix B – Regulator y Complianc e FCC Part 15 Regulation This equipment has been tested an d found to comply with the limits for a Class B digital device, pursuant to 47 CFR – FCC Part 15 regulat ions. The stated limits in this regul ati[...]

  • Page 26

    Appendix B – Regulator y Compliance 26 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Canadian Limitations Notice Notice: The ringer equiva lence number (REN) assig ned to each terminal devic e provides an indication of the maximum number of terminals allo wed to be connected to a telephone in terface. The termination o n an int[...]

  • Page 27

    Appendix B – Regulator y Compliance Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 27 New Zealand Telecom Warning Notice 1. The grant of a Telepermit for any item of terminal equipme nt indicates only that Teleco m has accept ed that the item complies with minimum condit ions for connection to it s network. It indicates no endor[...]

  • Page 28

    Appendix B – Regulator y Compliance 28 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Brazil Special Cable – for MT9234ZBA model only Attention: A special phone cable is requi red for regulatory compliance. Um cabo especial para telefo ne é requerido para a co nformidade regulatór ia.[...]

  • Page 29

    Appendix C – Environmenta l Information Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 29 Appendix C – Enviro nmental Inf or mat ion WEEE (Waste Electrical and Electronic Equipment) Statement July, 2005 The WEEE directive places an obligati on on EU-based manufact urers, dist ributors, retailers, and importers to take-back ele[...]

  • Page 30

    Appendix C – Environmenta l Information 30 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc. Certificate of Compliance 2002/95/EC Multi-Tech Systems, Inc. confirms that this product now complie s with the chemical conce ntration limitations set forth in [...]

  • Page 31

    Appendix C – Environmenta l Information Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 31 C-ROHS HT/TS Substan c e Concentration 依照中国 标 准的有毒 有害物 质 信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管?[...]

  • Page 32

    Appendix D – Installing a Mo dem under Linux 32 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Appendix D – Instal ling a Modem under Linux This appendix explains how to install a modem on a computer oper ating under the Red Hat Linu x 6.2 operating system. Other versions of Red Hat and other Linux o perat ing systems shoul d [...]

  • Page 33

    Appendix E – Connectin g to a Cisco Router Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 33 Appendix E – Using Out of Band Management This appendix covers the setting up of a ro uter. The router's console port, for exam ple on a Cisco router, is an asynchronous serial port configured as data communic ations equipment (DC[...]

  • Page 34

    Appendix E – Connectin g to a Cisco Router 34 Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) Step 3: Console Port Final Setup Send the following command string to the modem co nnect ed to the console port of the Cisco router: AT% R 1& W0 The %R1 command sets E0 , Q1 , &D0 , &K0 , $SB9600 , and %S1 , and the &W0 c[...]

  • Page 35

    Multi-Tech Systems, Inc. MT9234ZBA-Ser ies User Guide (S000387D) 35 Inde x A  AT commands &W ............................................................................... 13 O 13 AT Comm ands .................................................................. 4 Autoanswe r ....................................................................[...]