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Multi-Tech Systems RJ-9 manual

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Table of contents for the manual

  • Page 1

    MultiModem ® Wireless EDGE, GPRS, CDMA Modems with Ethernet Interface User Guide[...]

  • Page 2

    Copyright and Technical Sup port Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 2 User Guide MultiModem ® Wireless EDGE, GPRS, and CDMA Mod ems with an Ethernet Interface MTCBA-E-EN, MTCBA-G-EN-Fx, MTCBA-C-EN-Nx S000375C, Revision C Copyright This publication may not be r epro duced, in whole or in pa rt, wi[...]

  • Page 3

    Table of Contents Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 3 Table of Contents Chapter 1 – Introduction and Product D escription ............................................................................... ...................... 5 Product and Interf ace Descriptions ................................[...]

  • Page 4

    Table of Contents Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 4 Networks & Services ............................................................................................................ .............................. 37 Networks & Services > Ne twork Config uration .......................[...]

  • Page 5

    Chapter 1 – Introduction and Product Descr i ption Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 5 Chapter 1 – Int roduction and P roduct Descr ipt ion This User Guide describes the MultiModem ® Wireless EDG E, GPRS, and CDMA modems with an Ethernet Interface. Product and Interface Descriptions Ethernet[...]

  • Page 6

    Chapter 1 – Introduction and Product Descr i ption Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 6 Application Example Ship Kit Contents The wireless modem is shippe d with the following: Single Unit Package Bundled Package (multiple units) Each individual package in the bundle includes the following: 1 mo[...]

  • Page 7

    Chapter 1 – Introduction and Product Descr i ption Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 7 Safety Warnings Ethernet Ports Caution The Ethernet ports are not designed to be connected to a Public T elecommunication Network. Handling Precautions All devices must be handled with certain pre c autio ns [...]

  • Page 8

    Chapter 1 – Introduction and Product Descr i ption Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 8 Specifications Features EDGE Modems GPRS Modems CDMA Modems Performance EDGE: E-GPRS Class 10, GPRS: Class 12 GPRS Class 10 CDMA2000 1xRTT Band, Frequency Quad-band GSM 850/900/1800/1900 MHz Dual-band 850/190[...]

  • Page 9

    Chapter 2 – Getting Started Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 9 Chapter 2 – Gett ing Star ted Wireless Account Setup Introduction Please see the wireless account Activation Notices located on the MultiModem CD. Choose the one for your wireless network provider and follo w the directions to ac[...]

  • Page 10

    Chapter 2 – Getting Started Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 10 Step 2. Connect Antenna, Ethernet, & Power Antenna Connect a suitable antenna t o SMA connector. An antenna is supplied with the bundled package sh ip k it. If you purchase a sing le u nit, you must supply your o wn antenna. S[...]

  • Page 11

    Chapter 2 – Getting Started Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 11 Front Panel LEDs Once the power is connected, the LEDs on the front panel will provide information about the Ethernet functions and the wireless modem functions. The front panel of the Ethernet EDGE has a po wer LED, 3 Ethernet LE[...]

  • Page 12

    Chapter 2 – Getting Started Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 12 Step 3. Set Your PC’s TCP/IP Address for Ethernet Functionality Once the wireless account is established and the modem i s proper l y connected, it is now time to set up the PC for the Ethernet functionality. First, you will hav[...]

  • Page 13

    Chapter 2 – Getting Started Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 13 Step 4. Important Prerequisite for Activating a CDMA Account If you are setting up you device for the GSM net work (G PRS and EDGE devices), you can skip Steps 4 and 5, and go to Step 6. You must disable PPP Authentication in the [...]

  • Page 14

    Chapter 2 – Getting Started Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 14 Step 5. CDMA Activation Steps Note: The following steps are for CDMA devices onl y. GPRS and EDGE devices were activated once th e SIM card was inserted. Please see the wireless account Cu stomer Acti vation Notices located o n th[...]

  • Page 15

    Chapter 2 – Getting Started Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 15 7. Logout A fter Entering A ctivation Commands. a. After the last command is entered, press CTRL + ] (the right bracket). b. This prompt displays: telnet> Type quit and press Enter . c. T his prompt displa ys: c:> Type exit [...]

  • Page 16

    Chapter 2 – Getting Started Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 16 Step 6. Using AT Commands to Verify Signal Strength and Network Registration Important Note: Before you can use these commands, you must co mplete the previous steps in this cha pter. Prerequisite Setup In order to communicate dir[...]

  • Page 17

    Chapter 2 – Getting Started Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 17 Checking Network Registration and Roaming Status Use this command to verify that the wireless MultiModem has bee n reg istered on a wireless network. 1. In the command window, type AT+CREG? 2. The modem will respond in on e of the[...]

  • Page 18

    Chapter 2 – Getting Started Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 18 Step 7. Configure the Ethernet Interface Using the Web Management Software You are now ready to configur e the Et hernet interface. This is accompli shed by using the modem' s factory- installed Web Management soft ware. The [...]

  • Page 19

    Chapter 2 – Getting Started Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 19 Wizard Setup IP Configuration IP Address The default is 192.168.2.1. To chan ge it, simply enter yo u r own IP address. Mask The default is 255.255.255.0 DNS Enter the primary DNS IP address fo r the system. The default is 0.0.0.0[...]

  • Page 20

    Chapter 2 – Getting Started Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 20 Step 9. Connecting to the Internet Connecting to the Internet Through Your Cellular Provider’s Service This section provides step-by-step inst ructio n s for connecting to the Internet , which must be accessed through your cellu[...]

  • Page 21

    Chapter 2 – Getting Started Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 21 11. From the workstation, open the command window by clicking the Start bu tton and selecting Run . 12. T ype CMD to open the command windo w. Click OK. 13. When the com mand windo w opens, t ype IPCONFIG /RELEASE to release your [...]

  • Page 22

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 22 Chapter 3 – Using the W eb Management Sof tw ar e The Web Management soft ware configures the Ethernet functionality of your MultiM odem. Navigating the Web Management Software This section explains the menu s[...]

  • Page 23

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 23 Screen Parts Menu Bar Submenu Title Submenu Lis t Screen Buttons Screen Name Screen Input A rea Screen Buttons Home: Click this button to return to the Home screen. Wizard Setup: Click this button to display the[...]

  • Page 24

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 24 Web Management Software Screens The rest of this chapter describes each of the Web Mana ge ment software screens. IP Setup IP Setup > General Configuration In the General Configurati on, you will set the gene[...]

  • Page 25

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 25 General Configuration Date and Time: The system date and time display in these formats: DD/MM/YYYY / HH:MM:SS . SNTP Client must be enabled and you mu st have a live I nternet co nnection for the date and time t[...]

  • Page 26

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 26 IP Setup > DDNS Configuration DDNS (Dynamic Domain Na ming S ystem) updates the IP address of the modem/router in a DDNS server for the configured domain name whenever the IP Address changes; t hus, it leaves[...]

  • Page 27

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 27 IP Setup > SNTP Configuration General Configuration SNTP Client: Enable or disable the SNTP Client to contact the configured server on the UDP port 123 and set the local time. The default is Disable . Server:[...]

  • Page 28

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 28 Daylight Saving Start Time Start Ordinal: Set the start ordinal to use during Dayli ght Saving mode. Options are first/second/third/fourth/l ast. Default is first. Daylight Saving time usuall y starts at the sa [...]

  • Page 29

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 29 IP Setup > Remote Configuration Remote Configuration Add Network/Host for Remote Configuration: Select a network or host from the drop do wn box. T he choices are An y, LAN, and WAN Interface. Choose all that[...]

  • Page 30

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 30 PPP PPP > PPP Configuration NAT Configuration NAT Enable/disable NAT (Net work Address Translation). The def ault is Enable . If NAT is enabled: • Your LAN can use one set of IP addresses for internal traff[...]

  • Page 31

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 31 PPP General PPP Enable/disable PPP. The default is Enable . Dial-on-Demand: Enable/disable Dial-o n-D emand. The default is Enabl e . If you disable it, the modem will always stay connected. Idle Time Out: Set t[...]

  • Page 32

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 32 PPP > Wakeup-on-Call The Wakeup-on-Call feature allows the modem to wake up and in itiat e a connection when there is an incoming call. If you desired some securit y with this feature, you can set up the mode[...]

  • Page 33

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 33 PPP > Wakeup-On-Call Examples Example 1 – Set Up the Ethernet Router to Activate on Incoming SMS Message Note: You must have firmware version 1.14 or above in or der for Wakeup-on-Call to w ork. 1. On the P[...]

  • Page 34

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 34 Example 2 – Determine if the Wireless Modem Is Supporting Incoming Calls and Caller ID 1. On the PPP > PPP Configuration screen, make sure that PPP is Disabled . 2. On the PPP > Wakeup-on-Call screen, ma[...]

  • Page 35

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 35 Example 4 – Set Up the Ethernet Router to Activate on Matching Caller IDs Only: 1. On the PPP > PPP Configuration screen, set up the following parameters: PPP General • Make sure that PPP is Enabled (the [...]

  • Page 36

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 36 PPP > Power-On Configuration The Power-On Configuration f eature a llows you to set an init ializatio n string that will be sent to the modem upon boot up. Power-On Init String Configuration Power-On Init Str[...]

  • Page 37

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 37 Networks & Services Networks & Services > Network Configuration Networks or Hosts can be added here. T he optio ns to Delete or Edit a network after it has been defined and ad de d are available by us[...]

  • Page 38

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 38 Networks & Services > Service Configuration On this screen you can specif y the stan dard set of well kn own services av ailable on the system. These services enable the configuration of th e user-d efin [...]

  • Page 39

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 39 Packet Filters Packet Filters > Packet Filters. You can Delete or Edit a packet filter rule after it has been defined and a dded by using t he table at the b ottom of the screen. Packet Filter From (Host/Netw[...]

  • Page 40

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 40 Packet Filters > DNAT Configuration Destination Network Address T ranslation (DNAT) is a process that allo ws the placi ng of servers within the protected network and making them available for a cert ain serv[...]

  • Page 41

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 41 3. On the Packet Filters > DNAT Configuration screen, define the DNAT rule. Source – Select the original target net work/host of the IP packets that you now want rerouted. The original target net work/host [...]

  • Page 42

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 42 Packet Filters > Advanced Connection Tracking H323: Enable/disable the for warding of H323 packets across the firewall. PPTP: Enable/disable PPTP Packet Pa ss-through (PPT P NAT support). ICMP Configuration T[...]

  • Page 43

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 43 GRE Tunnels GRE tunneling and GRE routing toget her ar e referred to Generic Routing Encaps ulati on (GRE). GRE Routing is an integral part of GRE tunneling. F irst, the GRE Tunnels ar e created us in g the GRE [...]

  • Page 44

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 44 GRE Tunnels > GRE Routes Configuration GRE Routes Configuration Remote Network: Select the remote network for which the tra ffic destined to it must be routed through th e given tunnel. Tunnel Name: Select th[...]

  • Page 45

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 45 DHCP Server DHCP Server > Subnet Settings General Configuration DHCP (Dynamic Host Configu r ation Protoc ol) is a protocol that allows individua l devices on an IP net work to get their own network configura[...]

  • Page 46

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 46 DHCP Server > Fixed Addresses DHCP Fixed Configuration The DHCP server can be made to assign a fixed IP addres s for a particular user by identifying the MAC address. This binding can be made per mane nt by c[...]

  • Page 47

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 47 Tools > Service Status This screen displays the status of each service that is avail able at run time . The first column lists the services available at run time; the second column identifies the conf igurati[...]

  • Page 48

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 48 Tools > Load Configuration Load Configur ation Browse File for Load Configura tion: Click the Browse button to ope n the file that a llo ws you to locate the configuration file. When found, high lig ht the fi[...]

  • Page 49

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 49 Statistics & Logs Statistics & Logs > Ethernet This is an example of the Ethe rnet Statistics & Logs screen . It shows Ethernet statistics. Statistics & Logs > Serial This is an example of [...]

  • Page 50

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 50 Statistics & Logs > PPP This is an example of the PPP Statistics & Logs screen. It shows PPP statistics when PPP is enabled.[...]

  • Page 51

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 51 Statistics & Logs > PPP Trace This is an example of the PPP Trace Statisti cs & Logs screen. It shows the PPP Trace messages.[...]

  • Page 52

    Chapter 3 – Using the Web Mana gement Software Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 52 Statistics & Logs > SysInfo This is an example of the System Information Statisti cs & Logs screen. It shows the information of the module: processor details, uptime memory, utiliz ation, version, dat[...]

  • Page 53

    Appendix – A Reference T able of Commonly Supported S ubnets Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 53 Appendix A – A R ef erenc e T able of Commonly Suppor ted Subnets This table lists commonly support ed Sub nets organi zed by Address. Network Number Hosts Available Broadcast Address 255.255.255[...]

  • Page 54

    Appendix – A Reference T able of Commonly Supported S ubnets Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 54 N.N.N.208 N.N.N.209-214 N.N.N.215 N.N.N.216 N.N.N.217-222 N.N.N.223 N.N.N.224 N.N.N.225-230 N.N.N.231 N.N.N.232 N.N.N.233-238 N.N.N.239 N.N.N.240 N.N.N.241-246 N.N.N.247 N.N.N.248 N.N.N.249-254 N.N[...]

  • Page 55

    Appendix B – Wireless Ante n na Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 55 Appendix B – W i re less Antenna The Antenna The antenna sub-system and int egration in the applicatio n is a major i ssue: Choice of antenna (t ype, length, performances, thermal resistance, etc.) These elements co uld affe[...]

  • Page 56

    Appendix B – Wireless Ante n na Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 56 Fused DC Power Cable Dimensions How to Change the Fuse The Fused DC power cable is provi ded when a single unit is purchased.[...]

  • Page 57

    Appendix C – Firmware Upgr ade Using External T FTP Client Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 57 Appendix C – Firm w are Upg r ade Using Ex ter nal TFT P C lient Follow the steps below to install new firmware from the Multi-Tech Systems, Inc. Web site: Obtaining the Latest Firm ware Version To[...]

  • Page 58

    Appendix D – Multi-T ech S ystems, Inc. Warranty and Repair Policies Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 58 Appendix D – Mult i- T e ch Sy stems , Inc. W arranty and R epair P olicies Mult i- T ech W arrant y St atement Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS?[...]

  • Page 59

    Appendix D – Multi-T ech S ystems, Inc. Warranty and Repair Policies Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 59 Please direct your questions regar ding technical matters, product configuration, verification t hat the product is defective, et c., to our Technical Support department nearest you or emai[...]

  • Page 60

    Appendix E – Waste Electrical and Electronic Equipment Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 60 Appendix E – W aste Elect r ical and Elec t ronic Equipment July, 2005 Waste Electrical and Elect ronic Equipment (WEEE) The WEEE directive places an obligati on on EU-based manufa cturers, distributor[...]

  • Page 61

    Index Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 61 Inde x A Access Poin t Name .................................................. 19 always-on networ k connec tion ...................................5 Antenna .............................................................. 10, 55 AT Comm ands .............[...]

  • Page 62

    Index Multi-Tech Systems, Inc. MultiModem Wirele ss Modem with Ethernet Interface (S000375B) 62 S Safe passw ord .........................................................25 Safety for Hazard ous Locat ions ................................. 7 Save configurati on in T ools ...................................... 48 Screen pa rts ......................[...]