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Multitech MT5634ZLXFE manual

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Table of contents for the manual

  • Page 1

    MultiMobile Modem Family PC Card Modem MT5634ZLX MT5634ZLXI MT5634ZLX/FE User Guide[...]

  • Page 2

    MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE P/N S00026 6A Revision A Copyrigh t © 1999-200 2 by M ulti-Te ch Syst ems, Inc. All right s reserv ed. This publi cation may not b e reproduc ed, in who le or in part, withou t prior e xpressed written perm ission fr om Multi-Te ch System s, Inc. Multi-T ech Sy [...]

  • Page 3

    MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide Contents Contents Contents Contents CHAPTER 1 – INTRO DUCTION ....................................................................................................... ........... 5 F EATUR ES ..........................................................................................................[...]

  • Page 4

    MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide APPENDIX A – REGULATORY COMPLIANCE ........................................................................................ 30 FCC P ART 15 R EGUL ATION ....................................................................................................................... 30 FCC P ART 68 T ELECOM[...]

  • Page 5

    Chapter 1 – Introducti on MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 5 Chapter 1 – Int roduction Chapter 1 – Int roduction Chapter 1 – Int roduction Chapter 1 – Int roduction The Mult iMobile PC Card mo dems off er high-s peed perf ormance a nd reliabi lity for mobile users wit h laptop s. They pr ovide th e flexib ility n eeded f[...]

  • Page 6

    Chapter 1 – Introducti on MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 6 System Requirements System Requirements System Requirements System Requirements • An IBM co mpatible PC or no tebook comp uter with 386SX or faster pr ocessor • At least o ne type II PC MCIA soc ket or 32- bit CardBu s slot • PCMCIA complia nt Card Ser vices and [...]

  • Page 7

    Chapter 1 – Introducti on MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 7 We Supply We Supply We Supply We Supply Your modem ha s several comp onents. Please make sure you have all part s before trying to operat e your modem. MT5634ZLX MT5634ZLXI MT5634ZLX/FE MT5634ZL X, MT563 4ZLXI MultiM obile PC Car d modem MT5634ZL X/FE MultiM obile PC C[...]

  • Page 8

    Chapter 2 – Installati on MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 8 Chapter 2 – Installat ion Chapter 2 – Installat ion Chapter 2 – Installat ion Chapter 2 – Installat ion Installing the MT5634ZLX Card Installing the MT5634ZLX Card Installing the MT5634ZLX Card Installing the MT5634ZLX Card 1. Insert the MT5634Z LX Card into th[...]

  • Page 9

    Chapter 2 – Installati on MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 9 Installing the MT56 34ZLX/FE Car d Installing the MT56 34ZLX/FE Car d Installing the MT56 34ZLX/FE Car d Installing the MT56 34ZLX/FE Car d 1. Insert the MT5634Z LX/FE Car d into t he comput er’s PCMCI A slot. Be sure the labe l is facing up. 2. Plug th e Modem- LAM [...]

  • Page 10

    Chapter 2 – Installati on MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 10 Installing the Modem Driver Installing the Modem Driver Installing the Modem Driver Installing the Modem Driver You must insta ll the modem ’s driver onto the hard dri ve of your laptop PC. If you are using Windo ws 95/98/Me /2000/XP, the driver is in stalled w ith [...]

  • Page 11

    Chapter 2 – Installati on MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 11 Installing Data Communication Software Installing Data Communication Software Installing Data Communication Software Installing Data Communication Software Data commu nicat ions so ftware is de signed t o enable your mo dem to sen d and re ceive d ata. Multi- Tech has[...]

  • Page 12

    Chapter 2 – Installati on MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 12 Using AT Commands to Configure Your Modem 1. Run Pho ne Tools or use your favor ite communi cation s program a nd open th e progr am’s term inal window. 2. To configur e the modem for a specifi c countr y, type AT%T19,0, nn , where nn is the countr y code, and then [...]

  • Page 13

    Chapter 3 – Remote Con figuration MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 13 Chapter 3 – R emote Conf ig uration Chapter 3 – R emote Conf ig uration Chapter 3 – R emote Conf ig uration Chapter 3 – R emote Conf ig uration Remote conf iguration is a ne twork mana gement tool that al lows you to config ure modems anywhere in your [...]

  • Page 14

    Chapter 3 – Remote Con figuration MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 14 Changing the Remote Escape Character To furth er improv e secur ity, yo u can ch ange a re mote mode m’s re mote conf iguratio n escap e character. The rem ote confi guration escape ch aracter i s stored in regi ster S9. T he fact ory default is 37, wh ich i[...]

  • Page 15

    Chapter 4 – AT Com mands, S- Register s, and Re sult Code s MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 15 Chapter 4 – A T Commands , S-R eg isters , and Chapter 4 – A T Commands , S -R eg isters , and Chapter 4 – A T Commands , S -R eg isters , and Chapter 4 – A T Commands , S -R eg isters , and R e sult Codes R e sult Codes R e s[...]

  • Page 16

    Chapter 4 – AT Com mands, S- Register s, and Re sult Code s MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 16 AT Commands AT Commands AT Commands AT Commands The com mands la beled as d efault ar e factory default settin gs. Command Options Function & Description +++AT Es cape Seq uence put s the m odem in command mode (an d optio nally i[...]

  • Page 17

    Chapter 4 – AT Com mands, S- Register s, and Re sult Code s MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 17 Command Options Function & Description ; Return to command state aft er dialin g a number without d isconn ecting the call. E n AT comm and echo options. E0 Echo di sabled. E1 (default ) Echo enab led. H n Switch- hook con trol . [...]

  • Page 18

    Chapter 4 – AT Com mands, S- Register s, and Re sult Code s MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 18 Command Options Function & Description W1 CONNECT re sult cod e reports DTE sp eed; enab le the C ARRIER, COMPRES SION, and PROTOCOL ex tended result cod e. W2 CONNECT re sult cod e reports DCE spee d. X n Select r esult c odes/ca[...]

  • Page 19

    Chapter 4 – AT Com mands, S- Register s, and Re sult Code s MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 19 Command Options Function & Description &P0 (default) Mak e=40%, Bre ak=60% for us e in North A merica. &P1 Make=33%, Br eak=67% for Internati onal use. &Rn CTS/RTS op tion (for non-CTS fl ow contr ol mode a nd synchr o[...]

  • Page 20

    Chapter 4 – AT Com mands, S- Register s, and Re sult Code s MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 20 Command Options Function & Description K=n Set break contr ol. In on-line data state with V.42 proto col or normal mode, then br eak s ignal to DT E through R S-232. n=0 or 2 or 4 Enter on-l ine comm and state but do not send br [...]

  • Page 21

    Chapter 4 – AT Com mands, S- Register s, and Re sult Code s MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 21 S-Registers (ATSn=x) S-Registers (ATSn=x) S-Registers (ATSn=x) S-Registers (ATSn=x) Certain m odem par ameters ar e store d in memor y location s calle d S-Regist ers. Use the S com mand to read or alter the co ntents of S-Regi sters.[...]

  • Page 22

    Chapter 4 – AT Com mands, S- Register s, and Re sult Code s MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 22 Register Range Factory Default Descriptio n 18 115200 bps S18 0–255 000 Sets th e length of time, in seconds, t hat the modem con ducts a test (comman ded by “AT&T n”) bef ore return ing to co mmand mo de. If this register v[...]

  • Page 23

    Chapter 4 – AT Com mands, S- Register s, and Re sult Code s MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 23 Register Range Factory Default Descriptio n the S36 and S48 configur ation set tings for certa in type s of conne ctions. S48=7 S48=1 28 S36=0,2 LA PM or Han gup Do not use S36=1,3 LA PM or asyn c As ync S36=4,6 LA PM, MNP, or h angup[...]

  • Page 24

    Chapter 4 – AT Com mands, S- Register s, and Re sult Code s MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 24 Result Codes Result Codes Result Codes Result Codes In Comma nd mode, th e MultiM obile PC Card ca n send in formatio n and stat us respon ses (R esult C odes) to your computer. Re sult Co des are u sed by c ommunica tions pro grams a[...]

  • Page 25

    Chapter 4 – AT Com mands, S- Register s, and Re sult Code s MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 25 Terse Verbose Descri ption 80 * CONNECT 52000 Conn ected at 5 2000 bps 81 * CONNECT 540 00 Connected at 5400 0 bps 82 * CONNECT 560 00 Connected at 5600 0 bps 88 DELAYED Delay is in eff ect for th e dialed nu mber 89 BL ACKLIST ED Dia[...]

  • Page 26

    Chapter 5 – Trouble shooting MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 26 Chapter 5 – Troubleshoot ing Chapter 5 – Troubleshoot ing Chapter 5 – Troubleshoot ing Chapter 5 – Troubleshoot ing This chapt er pro vides gener al and specific pro blem so lving s teps. Be low are a number o f exampl es of problem s, probable ca uses, and[...]

  • Page 27

    Chapter 5 – Trouble shooting MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 27 The Software Does Not Control the Modem Properly or Cannot Detect the Modem • Cause : The software may not have be en set up corre ctly. Solution: Check the initial ization str ing and dial str ing. • Cause: Som e TSRs (pr ograms t hat stay in memor y after the[...]

  • Page 28

    Chapter 5 – Trouble shooting MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 28 When Dialing Another Modem, a CONNECT Response Is Received , But Nothing Else • Cause: Th e remote mod em may b e waiting f or you t o type a command. • Solution : Try to log on to the rem ote site (pre ss Enter). Solutio n : Type an AT comm and, then pr ess En[...]

  • Page 29

    Chapter 5 – Trouble shooting MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 29 When Using V.42bis or MNP5, Some Features Ar e Disabled • Cause: You may be u sing a no n-stream ing proto col, li ke Xmode m or Ymode m to tran sfer fil es. Those are fine unle ss you are using V.4 2bis or MNP5. • Cause: Whe n using V.42bis or MNP5, you sho ul[...]

  • Page 30

    Append ix A – Regu latory Co mplian ce MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 30 Appendix A – Regulator y Complianc e Appendix A – Regulator y Complianc e Appendix A – Regulator y Complianc e Appendix A – Regulator y Complianc e FCC Part 15 Regulation FCC Part 15 Regulation FCC Part 15 Regulation FCC Part 15 Regulation This eq[...]

  • Page 31

    Append ix A – Regu latory Co mplian ce MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 31 FCC Part 68 Telecom FCC Part 68 Telecom FCC Part 68 Telecom FCC Part 68 Telecom 1. Thi s equipm ent compli es with Pa rt 68 of th e Federa l Comm unicati ons Com missi on Rules . On the outsid e surface of this eq uipment is a labe l that co ntains, a mon[...]

  • Page 32

    Append ix A – Regu latory Co mplian ce MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 32 Canadian Limitat ions Notice Canadian Limitat ions Notice Canadian Limitat ions Notice Canadian Limitat ions Notice Notice: The r inger eq uivalen ce number (REN) a ssigned to each ter minal device pr ovides an indi cation of the maxim um number of term i[...]

  • Page 33

    Append ix A – Regu latory Co mplian ce MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 33 New Zealand Telecom Warning Notic e New Zealand Telecom Warning Notic e New Zealand Telecom Warning Notic e New Zealand Telecom Warning Notic e 1. The gra nt of a Telep ermit for any it em of ter minal equ ipment indicate s only th at Tele com has accepte[...]

  • Page 34

    Append ix B – Gl obal Wi zard MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 34 Appendix B – Global Wizar d Appendix B – Global Wizar d Appendix B – Global Wizar d Appendix B – Global Wizar d Before u sing your modem, or if you oper ate your m odem fro m a countr y differe nt than where it was origina lly set up, you must configur e i[...]

  • Page 35

    Append ix B – Gl obal Wi zard MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 35 11. The Global Wizard dialog bo x ind icates it w ill set t he homolo gation paramet ers for the countr y you have selec ted. If the corr ect countr y is displayed, click Next> to cont inue; otherwi se, clic k the <Back button a nd make the appropr iate c ou[...]

  • Page 36

    Appendix C – Flash Wizard MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 36 Appendix C – Flash W izar d Appendix C – Flash W izar d Appendix C – Flash W izar d Appendix C – Flash W izar d Your modem is controlled by se mi-perman ent software, c alled firmwar e, which is stored in fla sh memory. Firmware i s nonvolati le; that is, it r[...]

  • Page 37

    Appendix C – Flash Wizard MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 37 Step 2: Identify th e Current Ver sion of the Firmware Identif y the curr ent ver sion of the fir mware available for your modem o n the Mult i-Tech w eb site. If your modem a lready ha s the cur rent firmw are, ther e is no need to up date it . 1. Using yo ur favor i[...]

  • Page 38

    Appendix C – Flash Wizard MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 38 Step 6: Document and Clear Your Stored Par ameters Before y ou flash yo ur modem it is impor tant that you sen d the AT&W1Z co mmand to it to cle ar out any stored par ameters. You should al so recor d the par ameters tha t are cur rently stored in your mode m so [...]

  • Page 39

    Append ix D – Tec hnical Specificat ions MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 39 Appendix D – T echnical Spec if icat ions Appendix D – T echnical Spec if icat ions Appendix D – T echnical Spec if icat ions Appendix D – T echnical Spec if icat ions Trade Name: MultiM obile Model Number: MT563 4ZLX, MT563 4ZLXI, MT5634ZL X/FE[...]

  • Page 40

    Append ix E – Warranty a nd Repa irs Po licies MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 40 Appendix E – Multi- T ech Sy stems , Inc. Appendix E – Multi- T ech Sy stems , Inc. Appendix E – Multi- T ech Sy stems , Inc. Appendix E – Multi- T ech Sy stems , Inc. Wa r r a n t y & R e p a i r s P o l i c i e s Wa r r a n t y &[...]

  • Page 41

    Append ix E – Warranty a nd Repa irs Po licies MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 41 Please d irect your questions regard ing technic al matters , product c onfigur ation, verif ication th at the product is defecti ve, etc., to our Technic al Sup port departm ent at ( 800) 972-24 39 or em ail tsupport @multitech.c om . Pl ease dir[...]

  • Page 42

    Index MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 42 Index Index Index Index A AT commands , 12 !, 16 #S, 13 #S= , 13 $, 16 %%%AT, 16 &C, 18 &D, 18 &F, 18 &G, 18 &J, 18 &K, 18 &P, 18 &W, 13, 14 ,, 16 ;, 17 @, 16 +++AT, 16 <any key >, 16 A/, 16 B, 16 D, 16 E, 17 H, 17 K, 20 L, 17 M, 17 N, 20 N, 17 O , 1[...]

  • Page 43

    Index MT5634ZL X, MT563 4ZLXI, MT563 4ZLX/FE U ser Guide 43 M Modem c onnection prob lem, 27 Modem does not aut o answer, 26 Modem does not exec ute the command, 2 6 Modem does not give res ponse after com mand, 26 Modem does n’t dial, 2 7 Modem give burs t of Errors, 28 Modem giv es ERRO R response, 26 Modem goes off-hook and disa bles phone lin[...]