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Multitech MT5634ZPX manual

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Table of contents for the manual

  • Page 1

    Model MT5634ZPX Internal ISA Data/V oice/F ax Modem User Guide[...]

  • Page 2

    User Guide MT5634ZPX - Internal ISA Voice/Data/Fax Modem S000117C Rev. C Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-T ech Systems, Inc. All rights reser v ed. Cop yright © 2000 by Multi T ech Systems, Inc. Multi-T ech Systems, Inc. makes no representations or w arran[...]

  • Page 3

    Contents Chapter 1 - Introduction and Description ......................................................................... 5 Introduction ................................................................................................................... ............................. 6 Product Description ...........................................[...]

  • Page 4

    Appendixes ....................................................................................................................... 39 Appendix A - Regulator y Compli ance ....................................................................................................... 40 Appendix B - Updating Y our M odem’ s Fir mware ......................[...]

  • Page 5

    Chapter 1 - Introduction and Description[...]

  • Page 6

    Chapter 1 - Introduction and Description Multi-T ech Systems, Inc. MT5634ZPX User Guide 6 Introduction Congratulations on your purchase of one of the finest internal data/fax/voice modems av ailab le toda y - the MultiModemZPX ™ from Multi-T ech Systems . Product Description One Modem, W orld wide Use . The MultiModemZPX MT5634ZPX global build is[...]

  • Page 7

    Chapter 1 - Introduction and Description Multi-T ech Systems, Inc. MT5634ZPX User Guide 7 • Suppor ts V .90/K56fle x speeds plus 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300 bps • Automatic fallback to slower speeds in noisy line conditions and fall-forward to faster speeds as condi[...]

  • Page 8

    Chapter 1 - Introduction and Description Multi-T ech Systems, Inc. MT5634ZPX User Guide 8 Manual Organization This User Guide will help you to install, configure, use, and troubleshoot your modem. The manual is divided into seven chapters and four appendices: Chapter 1: Intr oduction and Description. This chapter Introduces the MT5634ZPX, briefly d[...]

  • Page 9

    Chapter 1 - Introduction and Description Multi-T ech Systems, Inc. MT5634ZPX User Guide 9 T echnical Specifications T rade Name MultiModemZPX Model Number MT5634ZPX Client-to-Server V .90/K56fle x* speeds when accessing an ISP-type Data Rates K56flex server (actual speed depend on server capabilities and line conditions) Client-to-Client Enhanced V[...]

  • Page 10

    Chapter 1 - Introduction and Description Multi-T ech Systems, Inc. MT5634ZPX User Guide 10 Carrier Frequencies: 1600, 1646, 1680, 1800, 1829, 1867, V .34/V .90/K56flex 1920, 1959, 2000 Hz Carrier Frequencies: 1800 Hz V .32terbo/V .32bis/V .32 Carrier Frequencies: T ransmit Originate: 1200 Hz ITU-T V .22bis/V .22 or T ransmit Ans w er : 2400 Hz Bell[...]

  • Page 11

    Chapter 2 - Hardware Installation[...]

  • Page 12

    Multi-T ech Systems, Inc. MT5634ZPX User Guide 12 Chapter - 2 Hardware Installation Hardware Installation - Introduction This chapter describes how to install the MultiModemZPX hardware into your computer . Installing the MultiModemZPX consists of five steps: 1. Installing the modem in the computer . 2. Connecting the modem to the telephone line an[...]

  • Page 13

    Multi-T ech Systems, Inc. MT5634ZPX User Guide 13 Chapter - 2 Hardware Installation Safety W arnings • Never install telephone wiring during a lighting storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • This product is to be used with UL and cUL listed computers. • Never tou[...]

  • Page 14

    Multi-T ech Systems, Inc. MT5634ZPX User Guide 14 Chapter - 2 Hardware Installation Step 1 - Configuring DIP-Switches and Jumpers Windows Plug and Play The MultiModemZPX board is shipped from the factory pre-configured for Plug and Play operation. If you would like to use the Plug and Play feature, you do not need to make any changes to the DIP swi[...]

  • Page 15

    Multi-T ech Systems, Inc. MT5634ZPX User Guide 15 Chapter - 2 Hardware Installation 6. In Control Panel , double-click the Modems icon. 7. If prompted, enter the necessar y dialing inf ormation for y our location. When the Modems Properties dialog bo x displa ys, clic k the Diagnostics tab . A list of por ts and devices appears. 8. Highlight the CO[...]

  • Page 16

    Multi-T ech Systems, Inc. MT5634ZPX User Guide 16 Chapter - 2 Hardware Installation Step 2 - Install the Modem into Y our Computer Installing the MultiModemZPX requires y ou to open your computer . Please consult your computer manual in addition to the following instructions: 1. T urn off the computer and unplug it. F ailure to do so may result in [...]

  • Page 17

    Multi-T ech Systems, Inc. MT5634ZPX User Guide 17 Chapter - 2 Hardware Installation 2. Plug the other end of the telephone cable into a working wall jack. 3. Y ou may connect a telephone to the modem’ s PHONE jack. Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug a phone into the LINE jack or the line cable into the PHO[...]

  • Page 18

    Chapter 3 - Driver Installation[...]

  • Page 19

    Chapter 3 - Driver Installation Multi-T ech Systems, Inc. MT5634ZPX User Guide 19 Step 4 - Install the Modem Driver If you use Windows 95/98/Me/2000, y ou must install the modem driver , which is installed using the Windo ws Plug and Pla y f eature. Note , how e v er , that if you use Windows NT 4.0, the modem driver must be installed man ually . I[...]

  • Page 20

    Chapter 4 - Using Y our Modem[...]

  • Page 21

    Chapter 4 - Using Y our Modem Multi-T ech Systems, Inc. MT5634ZPX User Guide 21 Step 5 - Configure the Modem f or Y our Countr y (Global Modem Only) Different countries ha ve diff erent requirements for how modems m ust function. Therefore, before you use your modem, you must configure it to match the defaults of the countr y in which you are using[...]

  • Page 22

    Chapter 4 - Using Y our Modem Multi-T ech Systems, Inc. MT5634ZPX User Guide 22 Operating Y our MultiModemZPX If you’ re an experienced modem user , you may only want to chec k y our modem’ s settings for data compression, error correction, and so on. Y ou’ll find y ou can get moving quite quickly b y using a terminal window (y ou ma y use Hy[...]

  • Page 23

    Chapter 4 - Using Y our Modem Multi-T ech Systems, Inc. MT5634ZPX User Guide 23 Configuring Windows Dial-Up Netw orking Microsoft’ s Dial-Up Netw orking (DUN) is a system component of Windows 95, 98, NT and 2000 enabling you to connect your computer to a variety of computer systems and networks, including the Internet. Dial-Up Networking has been[...]

  • Page 24

    Chapter 4 - Using Y our Modem Multi-T ech Systems, Inc. MT5634ZPX User Guide 24 T esting Y our Modem T esting Data Functions Y ou can test your modem’ s data transfer functions b y logging on to Multi-T ech’ s W eb site to register your modem. Note: This procedure assumes you have set up a successful dial-up Internet connection and you ha v e a[...]

  • Page 25

    Chapter 4 - Using Y our Modem Multi-T ech Systems, Inc. MT5634ZPX User Guide 25 Other Methods for Accessing Microsoft Fax • In Windows, select File | Print and select Microsoft Fax or Fax as the default printer . • In a Windows application, select File | Send . • In Microsoft Exchange, select Compose and then New Fax . MultiModemZPX’ s Answ[...]

  • Page 26

    Chapter 4 - Using Y our Modem Multi-T ech Systems, Inc. MT5634ZPX User Guide 26 4. The new pass word is sa v ed automatically . Y ou no w can enter more A T commands or e xit the data communications prog ram. The ne xt time y ou remotely configure the modem you must use the new setup password. Changing the Remote Escape Character T o increase secur[...]

  • Page 27

    Chapter 5 - A T Commands and Fax Commands[...]

  • Page 28

    Chapter 5 - A T Commands and Fax Commands Multi-T ech Systems, Inc. MT5634ZPX User Guide 28 A T Commands A complete A T Commands, S-Registers , and Result Codes Ref erence Guide can be f ound on the MT5634ZPX CD and on the Multi-T ech Web site. Fax Commands F ax commands resemble A T commands, b ut are more complicated to use. Because of this, we r[...]

  • Page 29

    Chapter 6 - T r oub leshooting[...]

  • Page 30

    Chapter 6 - T roubleshooting Multi-T ech Systems, Inc. MT5634ZPX User Guide 30 Intr oduction to T r oub leshooting This chapter describes common problems you may have with your modem and how to solve them. If you are unable to make a successful connection, or if you experience data loss or garbled characters during a connection, use the Initial Che[...]

  • Page 31

    Chapter 6 - T roubleshooting Multi-T ech Systems, Inc. MT5634ZPX User Guide 31 The modem does not respond to commands • Make sure you are in terminal mode in your data communications program; then type AT and press Enter . Y ou should get an OK response. If not, reset your modem b y sending it an AT Z or A T&F command in ter minal mode. If us[...]

  • Page 32

    Chapter 6 - T roubleshooting Multi-T ech Systems, Inc. MT5634ZPX User Guide 32 • If the modem repor ts NO DIAL T ONE , check that the modem’ s telephone line cable is connected to both the modem’ s LINE jac k (not the PHONE jac k) and the telephone wall jack. If the cable looks secure, try replacing it. If that doesn’t work, the problem ma [...]

  • Page 33

    Chapter 6 - T roubleshooting Multi-T ech Systems, Inc. MT5634ZPX User Guide 33 • Check for loose connections between the modem and the telephone jack. • Y ou may hav e a poor connection because of line conditions , or the prob lem ma y hav e originated on the other end of the line. T r y again. • If you were online with a commercial online se[...]

  • Page 34

    Chapter 7 - W arranty , Service , and T ec hnical Suppor t[...]

  • Page 35

    Chapter 7 - W arranty , Service, and T echnical Suppor t Multi-T ech Systems, Inc. MT5634ZPX User Guide 35 Multi-T ech Systems, Inc. W arranty & Repair s P olicies W arranty Multi-T ech Systems, Inc., (hereafter “MTS”) w arrants that its products will be free from def ects in material or workmanship for a period of two, five, or ten years ([...]

  • Page 36

    Chapter 7 - W arranty , Service, and T echnical Suppor t Multi-T ech Systems, Inc. MT5634ZPX User Guide 36 Repair Procedures for International Customers (Outside U.S.A. and Canada) Y our original point of purchase Reseller ma y off er the quic kest and most economical repair option for y our Multi-T ech product. Y ou may also contact an y Multi-T e[...]

  • Page 37

    Chapter 7 - W arranty , Service, and T echnical Suppor t Multi-T ech Systems, Inc. MT5634ZPX User Guide 37 Online W arranty Registration If you ha v e access to the World Wide Web , y ou can register y our Multi-T ech product online at http://www .multitech.com/register/ . Service U.S. and Canadian Customers In the e v ent that service is required,[...]

  • Page 38

    Chapter 7 - W arranty , Service, and T echnical Suppor t Multi-T ech Systems, Inc. MT5634ZPX User Guide 38 Please direct questions regarding technical matters, product configuration, verification that the product is def ectiv e, etc., to our T echnical Suppor t depar tment nearest you, as listed at http:// www .multitech.com/COMP ANY/offices/DEF A [...]

  • Page 39

    Appendixes[...]

  • Page 40

    Appendix A - Regulatory Compliance Multi-T ech Systems, Inc. MT5634ZPX User Guide 40 Appendix A - Regulatory Compliance FCC P ar t 68 T elecom Analog/Modem 1. This equipment complies with par t 68 of the Federal Comm unications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC regi[...]

  • Page 41

    Appendix A - Regulatory Compliance Multi-T ech Systems, Inc. MT5634ZPX User Guide 41 Fax Branding Statement The T elephone Consumer Protection Act of 1991 makes it unlawful f or an y person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: • Da[...]

  • Page 42

    Appendix A - Regulatory Compliance Multi-T ech Systems, Inc. MT5634ZPX User Guide 42 · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiv er. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. · Consult the dealer or an experienced radio[...]

  • Page 43

    Appendix A - Regulatory Compliance Multi-T ech Systems, Inc. MT5634ZPX User Guide 43 International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with the national telecom requirements in specific countries. Also note that some so[...]

  • Page 44

    Appendix B - Updating Y our Modem's Firmware Multi-T ech Systems, Inc. MT5634ZPX User Guide 44 Appendix B - Updating Y our Modem’ s Firmware Introduction Y our modem is controlled by semi-permanent software, called fir mware , which is stored in flash memor y . Firmware is nonv olatile; that is, it remains stored in memory when the modem is [...]

  • Page 45

    Appendix B - Updating Y our Modem's Firmware Multi-T ech Systems, Inc. MT5634ZPX User Guide 45 3. Compare the firmware version number for your modem as found in Step 1: Identify the Modem Firmware , to the latest firmware version as listed on the web site. If your modem is at the current version, it does not need to be updated. 4. If the curre[...]

  • Page 46

    Appendix B - Updating Y our Modem's Firmware Multi-T ech Systems, Inc. MT5634ZPX User Guide 46 Step 6: Document Your Stored Parameters Bef ore y ou flash your modem it is important that you record the parameters that are currently stored in your modem so you can reprogram it after flashing. 1. Run your favorite terminal program. 2. In the prog[...]

  • Page 47

    Appendix C - Global Wizard Configuration Utility Multi-T ech Systems, Inc. MT5634ZPX User Guide 47 Appendix C - Global Wizar d Configuration Utility If you are using the Global build of the MT5634ZPX modem, before using the device, or if you oper ate your modem from a diff erent countr y than it was originally set up in, you must configure it for c[...]

  • Page 48

    Appendix C - Global Wizard Configuration Utility Multi-T ech Systems, Inc. MT5634ZPX User Guide 48 6. The Global Wizar d dialog bo x indicates the modem has been identified. click Next> . 7. An informational message appears indicating that the country list provided within the Global Wizard application does not indicate that the modem you are usi[...]

  • Page 49

    Appendix C - Global Wizard Configuration Utility Multi-T ech Systems, Inc. MT5634ZPX User Guide 49 1 1 . The Global Wizar d dialog bo x indicates it will set the homologation par ameters for the country you have selected. If the correct country is displayed, click Next> to continue; otherwise, click the <Back button and make the appropriate c[...]

  • Page 50

    Appendix D - ASCII Con version Chart Multi-T ech Systems, Inc. MT5634ZPX User Guide 50 Appendix D - ASCII Con version Char t CTRL CODE H E X DE C CODE H E X DE C CODEH E X D EC CODEH E X DEC @ NUL 00 0 S P 20 32 @ 40 64 ` 60 96 A SOH 01 1 ! 21 33 A 41 65 a 61 97 B STX 02 2 " 22 34 B 42 66 b 62 98 C ETX 03 3 # 23 35 C 43 67 c 63 99 D EOT 04 4 $[...]

  • Page 51

    Glossary[...]

  • Page 52

    Glossary Multi-T ech Systems, Inc. MT5634ZPX User Guide 52 A Analog signal: A wav ef orm which has amplitude, frequency and phase, and which takes on a range of values between its maximum and minimum points. Analog T ransmission: One of two types of telecommunications which uses an analog signal as a carrier of voice, data, video, etc. An analog si[...]

  • Page 53

    Glossary Multi-T ech Systems, Inc. MT5634ZPX User Guide 53 Channel: A data comm unications path between two computer devices. Can refer to a physical medium (e.g., UTP or coax), or to a specific carrier frequency . Channel Bank: A de vice that acts as a conv er ter , taking the digital signal from the T1 line into a phone system and con verting it [...]

  • Page 54

    Glossary Multi-T ech Systems, Inc. MT5634ZPX User Guide 54 Digital Loopback: A technique used f or testing the circuitry of a communications de vice. Can be initiated locally , or remotely (via a telecommunications de vice). The tested de vice decodes and encodes a received test message, then echoes the message back. The results are compared with t[...]

  • Page 55

    Glossary Multi-T ech Systems, Inc. MT5634ZPX User Guide 55 Frequency: A characteristic of an electrical or electronic signal which describes the periodic recurrence of cycles. Frequency is inversely proportional to the wavelength or pulse width of the signal (i.e., long wavelength signals have low frequencies and short wavelength signals yield high[...]

  • Page 56

    Glossary Multi-T ech Systems, Inc. MT5634ZPX User Guide 56 ITU-TSS (formerly CCITT): International T elecommunications Union-T elecommunications Sector; the United Nations organization that prepares standards (“Recommendations”) for resolving communications issues and problems. J No Entries. K Key T elephone System (KTS): Phone de vices with mu[...]

  • Page 57

    Glossary Multi-T ech Systems, Inc. MT5634ZPX User Guide 57 N Network: A group of computers connected b y cables or other means and using software that enables them to share equipment, such as printers and disk drives to exchange information. Node: Any point within a network which has been assigned an address. O OHCI (OpenHCI) : Open Host Controller[...]

  • Page 58

    Glossary Multi-T ech Systems, Inc. MT5634ZPX User Guide 58 PROM (Programmable Read Only Memory - pronounced “prom”): A permanent memor y chip that can be programmed or filled by the customer after by the manufacturer has set initial values. Contrast with ROM. Protocol: 1. A set of semantic and syntactic r ules that determines the behavior of fu[...]

  • Page 59

    Glossary Multi-T ech Systems, Inc. MT5634ZPX User Guide 59 Switched Network: A network in which a temporar y connection is established from one point via one or amore segments. Synchr onous Data Link Control (SDLC): A discipline conf orming to subsets of the Advanced Data Communications Control Procedures (ADCCP) of the American National Standards [...]

  • Page 60

    Glossary Multi-T ech Systems, Inc. MT5634ZPX User Guide 60 T ype B: The uplink (USB T ype B) connector . A T ype B Connector is for detachab le e xternal cables. Allows for doub le ended cable assemblies. Connectors for USB come in two designs: the 'A' and 'B' types. Upstream connections (computer , hub input, etc.) are made usi[...]

  • Page 61

    Index[...]

  • Page 62

    Index Multi-T ech Systems, Inc. MT5634ZPX User Guide 62 Index A ASCII Conversion Chart, 50 C Checking Y our IRQ, 14 Connectors LINE, 16 LINE OUT , 17 MIC IN, 17 PHONE, 17 Contents, 12 D Data communications software, 21 Dial-Up Networking, 23 A T commands, 28 Windows 95/98, 23 driver installation, 19 E European Directive, 42 F Fax Commands, 28 Featu[...]