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Multitech MT5656ZDX manual

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Table of contents for the manual

  • Page 1

    Model MT5656ZDX-Series V oice/Dat a/Fax Modem User Guide[...]

  • Page 2

    User Guide MT5656ZDX-Series PN S000248G Revision G This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Sys- tems, Inc. All rights reserved. Copyright © 2003-4 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents h[...]

  • Page 3

    Contents Chapter 1 - Introduction ................................................................................................................................. 4 Product Description ............................................................................................................ ................................................ 4 Chap[...]

  • Page 4

    4 Chapter 1 - Introduction Multi-Tech Systems Inc. MT5656ZDX Series User Guide Chapter 1 - Intr oduction Congratulations on your purchase of the Multi-Tech MT5656ZDX-Series modem. • The Multi-Tech MT5656ZDX modem is your data/fax modem. • The MT5656ZDX-V offers your voice option. You have acquired one of the finest intelligent data/fax or voice[...]

  • Page 5

    5 Chapter 2 - Hardware Installation Multi-Tech Systems Inc. MT5656ZDX Series User Guide Chapter 2 - Har d ware Installation This chapter shows you step-by-step how to set up your Multi-Tech modem, test it, and make your first calls. W e Supply • An MT5656ZDX data/fax modem or a MT5656ZDX-V voice/data/fax modem • A DC power transformer • One R[...]

  • Page 6

    6 Chapter 2 - Hardware Installation Multi-Tech Systems Inc. MT5656ZDX Series User Guide Connecting the Modem to Y our System Turn off your computer. Placing the modem in a convenient location, connect it to your computer’s serial port, to the phone line, to AC power, and to your phone. PWR RS232 PHONE LINE Figure 2–1. MT5656ZDX Connections. Con[...]

  • Page 7

    7 Chapter 2 - Hardware Installation Multi-Tech Systems Inc. MT5656ZDX Series User Guide A Note About Power Connection, Surge Protectors, and Lightning Power surges and other transient voltages on power lines, such as those caused by lightning strikes, can damage or destroy your modem. Therefore, we recommend that you plug the modem into a surge pro[...]

  • Page 8

    8 Chapter 2 - Hardware Installation Multi-Tech Systems Inc. MT5656ZDX Series User Guide V oice Connections (V oice option onl y) PWR RS232 PHONE LINE Figure 2–2. V oice Connections (Optional) Connect the Microphone For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack on the side of the modem. The microphon[...]

  • Page 9

    9 Chapter 2 - Hardware Installation Multi-Tech Systems Inc. MT5656ZDX Series User Guide Installing the Modem Driver If you use Windows 95/98/Me/2000/NT/XP, you must install the modem driver. If you use another operating system, see Appendix E. When operating the modem under Windows 95/98/Me/2000/XP, the modem driver can be installed by using the Pl[...]

  • Page 10

    10 Chapter 2 - Hardware Installation Multi-Tech Systems Inc. MT5656ZDX Series User Guide Connecting to the Internet Your Multi-Tech modem is your gateway to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establish a dial-up account with an Internet service provider (ISP). To locate an ISP near you, look[...]

  • Page 11

    Chapter 3 - Operation 11 Multi-Tech Systems, Inc. MT5656ZDX User Guide Chapter 3 - Operation Like any modem, your Multi-Tech modem operates only under the control of a communications program, such as the communications program included with your modem. It also operates under other general-purpose data communication programs, such as Windows Termina[...]

  • Page 12

    Chapter 3 - Operation 12 Multi-Tech Systems, Inc. MT5656ZDX User Guide Configuring Y our Software You may use either the communication program included with your modem or a third-party program. Communication programs designed for Windows 95 and above normally do not need to be manually configured, since they obtain configuration information from Wi[...]

  • Page 13

    Chapter 3 - Operation 13 Multi-Tech Systems, Inc. MT5656ZDX User Guide Sending a F ax With your data communications software, you can use your modem to send and receive faxes directly from your computer. The following steps show you how to fax a document directly from a Windows application without opening the data communi- cations program. 1. Creat[...]

  • Page 14

    14 Chapter 4 - AT Commands and Fax Class 1 Commands Multi-Tech Systems, Inc. MT5656ZDX User Guide Chapter 4 - A T Commands, V oice Commands, and F ax Class 1 and 2 Commands See Commands Reference Guides AT Commands and Voice Commands are in the AT Command Reference Guide. Fax Class 1 Commands and Fax Class 2 Commands are documented in separate Fax [...]

  • Page 15

    15 Chapter 5 - Troubleshooting Multi-Tech Systems, Inc. MT5656ZDX User Guide Chapter 5 - T r oubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, check the list of troubleshooting procedures[...]

  • Page 16

    16 Chapter 5 - Troubleshooting Multi-Tech Systems, Inc. MT5656ZDX User Guide The Modem Does Not Respond to Commands ✔ ✔ ✔ ✔ ✔ Make sure the modem is plugged in and turned on. (See “None of the Indicators Light.”) ✔ ✔ ✔ ✔ ✔ Make sure you are issuing the modem commands from the data communications program, either manually in t[...]

  • Page 17

    17 Chapter 5 - Troubleshooting Multi-Tech Systems, Inc. MT5656ZDX User Guide The Modem Dials But Cannot Connect There can be several reasons the modem fails to make a connection. Possibilities include: • lack of a physical connection to the telephone line. • a missing dial tone. • a busy signal. • a wrong number. • no modem at the other e[...]

  • Page 18

    18 Chapter 5 - Troubleshooting Multi-Tech Systems, Inc. MT5656ZDX User Guide The Modem Disconnects While Online ✔ ✔ ✔ ✔ ✔ If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most phone areas in North Americ[...]

  • Page 19

    Appendix A - Warranty and Technical Support 19 Multi-Tech Systems Inc. MT5656ZDX Series User Guide Appendix A - W arranty , Ser vice, and T echnical Suppor t Limited W arranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date[...]

  • Page 20

    Appendix A - Warranty and Technical Support 20 Multi-Tech Systems Inc. MT5656ZDX Series User Guide International Pr oducts Your distributor should contact Amex, Inc., for information about repairs for your Multi-Tech product: Amex, Inc. 2724 Summer Street NE Minneapolis, MN 55413 U.S.A. Tel: +612 331-3251 Fax: +612 331-3180 Please direct questions [...]

  • Page 21

    Appendix B - Regulatory Compliance 21 Multi-Tech Systems Inc. MT5656ZDX Series User Guide Appendix B - Regulator y Compliance FCC P art 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful i[...]

  • Page 22

    Appendix B - Regulatory Compliance 22 Multi-Tech Systems Inc. MT5656ZDX Series User Guide F ax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: •[...]

  • Page 23

    Appendix B - Regulatory Compliance 23 Multi-Tech Systems Inc. MT5656ZDX Series User Guide EMC, Safety , and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: • Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States rel[...]

  • Page 24

    Appendix C - Technical Specifications 24 Multi-Tech Systems Inc. MT5656ZDX Series User Guide Appendix C - T ec hnical Specifications The MultiModemZDX modem meets the following specifications: Trade Name MultiModemZDX™ Model Number MT5656ZDX Server-to-Client V.90 speeds when accessing a V.90 or V.92 server (actual Data Rates speed depends on serv[...]

  • Page 25

    Appendix C - Technical Specifications 25 Multi-Tech Systems Inc. MT5656ZDX Series User Guide Command Buffer 40 Characters Transmission Level -11 dBm (North America and Pan Euro) - varies by country setting Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Connectors Two RJ-11 phone jacks, D[...]

  • Page 26

    Appendix D - Installing a Modem in Linux 26 Multi-Tech Systems Inc. MT5656ZDX Series User Guide Appendix D - Installing a Modem in Lin ux This appendix explains how to install a modem on a PC operating under the RedHat Linux 6.2 operating system. Other versions of RedHat and other Linux operating systems should be similar. Briefly, in Linux, you do[...]

  • Page 27

    Appendix D - Installing a Modem in Linux 27 Multi-Tech Systems Inc. MT5656ZDX Series User Guide Calling the ISP 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer . 4. Select the connection name you entered in step 5 of the previous section. 5. Click OK . That’s ba[...]

  • Page 28

    Appendix E - Upgrading the Modem 28 Multi-Tech Systems Inc. MT5656ZDX Series User Guide Appendix E - Upgrading the Modem Your modem is controlled by semi-permanent software, called firmware , which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by eit[...]

  • Page 29

    Appendix E - Upgrading the Modem 29 Multi-Tech Systems Inc. MT5656ZDX Series User Guide Step 4: Extract the Upgrade Files 1. Install the Flash Wizard utility by double-clicking the file name in Windows Explorer. 2. Extract the upgrade files by double-clicking the file name. The extracted files include a .HEX file, which contains the upgrade data, a[...]

  • Page 30

    Index 30 Multi-Tech Systems Inc. MT5656ZDX Series User Guide Inde x A A T Commands ............................................................ 14 autoanswer .................................................................. 1 8 autobaud ...................................................................... 12 B baud rate ..........................[...]

  • Page 31

    Index 31 Multi-Tech Systems Inc. MT5656ZDX Series User Guide The Modem Dials But Cannot Connect ...................... 17 The Modem Disconnects While Online ...................... 18 The Modem Does Not Respond to Commands .......... 16 The Modem Doesn’t W ork with Caller ID ................. 18 There Are Garbage Characters on the Monitor ........[...]