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Table of contents for the manual
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Page 1
MultiModem ® ISI Intelligent Serial Interface Server Cards ISI5634UPCI & ISI9234PCIe User Guide[...]
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MultiModem ISI Server Cards User Guide 2 MultiModem ® ISI User Guide Models: ISI9234PCIe-4 & -8 ISI5634UPCI-4 & -8 P/N S000442E, Revision E This publication may not be repro duced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2010 by Multi-Tech Systems, Inc.[...]
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Table of contents MultiModem ISI Server Cards User Guide 3 Contents CHAPTER 1—INTRODUCTION AND DESCRIPTION ........................................................................................................ 4 How to Use This Manual ...............................................................................................................[...]
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Chapter 1 – Introduction and Descriptio n MultiModem ISI Server Cards User Guide 4 Chapter 1—Introducti on and Descript ion How to Use This Manual This manual describes the Multi-Te ch Intelligent Serial Interface, Server Cards Models ISI5634UPCI-4/8 and ISI9234PCIE-4/8. The UPCI Ca rds install on Universal PCI-bus archi tec ture and the PCI Ex[...]
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Chapter 1 – Introduction and Descriptio n MultiModem ISI Server Cards User Guide 5 Note: T h o u g h t h e s e m o d e m s a r e c a p a b l e o f 5 6 K b p s download performance, line im pairments, public telephone infrastructure flaws, and other ex ternal technological facto rs cu r r en tl y p r e v en t connections from reaching this maximum[...]
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Chapter 2 – Hardware Installation MultiModem ISI Server Cards User Guide 6 C ha pt er 2— Ha rdware I ns t al la t i on Introduction This chapter describe s installation of the Multi-Tech ISI as an expansion card in your PCI-bus computer. Telecom Safety Warnings • 1. This product must be installed by a quali fied service person. • 2. Never i[...]
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Chapter 2 – Hardware Installation MultiModem ISI Server Cards User Guide 7 3. Carefu lly re move the ISI Ca rd from its ant istatic ba g , h and lin g it only by the mounting bracket and edges. Do no t tou ch the g ol d- plated connectors along the bottom edge. (Yo u may want to save p ac kag ing f or possible future use.) ISI5634UPCI-8 ISI9234PC[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 8 Chapter 3—Sof twar e Instal lat ion Introduction The ISI Cards ship with drivers and software for each of the following operating systems: Windows Server ® 2008, Windows ® 7, Vista, XP, 2003, and Linux. The ISI drivers are the same for the ISI5634-UPCI and the ISI9234-[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 9 Windows Installer Your product CD contains an installer pr ogram for curr ent Window s operating systems (Windows XP and newer only) that should be used before installing your ISI card. Should you happe n to install your I SI card before using the installer program, please[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 10 5. You will be prompted 3 times to confir m the insta llation of the three necessary drivers. Click the Install button to continue each ti me. 6. There will be a transitory screen, the n the process will complete. Click on the Finish button. 7. Your driver installation is[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 11 Manual Driver Installation for Windows 7 If you did not use the pre-installer for Win dows, this is the process for installing your m odem. The following driver install ation procedure is based on Wi n 7 32-bit Operating S ystem. The Win 7 64-bit Operating System installs[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 12 3. Update Driver Software – PCI Serial Port screen appears. Select Browse my computer for d river software 4. Insert the ISI product CD that came wi th your device into the CD-ROM drive. 5. At the Browse for driver software on your computer screen. Click Bro w se . Brow[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 13 Click Next. 6. Windows Security Would you like to inst all this device software screen appears. Click Install . 7. Installing driver software on screen appears.[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 14 8. When the software for this device has been updated. The Windo ws screen Multi-Tech ISI5634UPCI/ISI9234PCIE 4 Port Analog Modem Card is displayed . Click Close .[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 15 Windows 7 Port and Modem Installation Immedia tely a fter the ISI C ard dr iver i nstalla tion is complete, another set of installation wizard screens will appear. With this instal lation wizard, you will inst all ISI ports and modem s i n t o t h e c o m p u t e r '[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 16 2. Update Driver Software – PCI Serial Port screen appears. Select Browse my computer for d river software 3. At the Browse for driver software on your computer screen. Ensure that the Browse window still poi nts to the Driv ers folder on the ISI product CD. The Drivers[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 17 4. Windows Security Would you like to inst all this device software screen appears. Click Install . 5. Installing driver software on screen appears. 6. When the software for this device has been updated. The Windo ws screen Updated Driver Soft w are - Multi-Tech Communica[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 18 Installation of the Modems As each Multi-Tech Communication Port (COM_) is inst alled, Win7 goes out and pulls the mod em driver from Windows Update and inst alls the modem under Modems, Multi-Tech Systems MT9234SMI #_ , as show n in Device Manager. If you do not have Int[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 19 Un-Installing your ISI Unit Conduct the un-installation in this order: remove the modems associated with the ISI Card first, then the ports, and, finally, the I SI Car d. F oll ow ing thi s pr oc edu re will en sur e re mov al of all ISI components. We present details bel[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 20 Delete COM Ports 1. In Device Manager, click on Ports (COM & LPT) to expand the list. 2. Select one of the COM ports being used with the ISI Card. These are designated as "Multi-Tech Communications Port (CO M x )" where x is usually 3 or greater. 3. Right-cl[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 21 Delete ISI Card Driver 1. In Device Manager, click on Multi-port serial adapters to expand the list. 2. Select the entry for the specific ISI Card to be removed, ei t h er Multi-Tech ISI5634UPCI/ISI9234PCIE- X Card. Here " x " will be either 4 or 8. If multiple [...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 22 Driver Installation for Wind ows Server 2008 If you did not use the pre-installer for Win dows, this is the process for installing your m odem. The following driver install ation procedure is based on Windows Server 2008 64-bit Operatin g System. The procedure may vary sl[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 23 5. The next screen prompts you to Insert the disc tha t came with your PCI Serial Port . If you have the disc that came with your card, insert it now. Click Next . Windows may prompt you to search online, but this is not necessary. 6. Searching disc for software…screen [...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 24 8. When the software for this device has been succe ssfully installed screen appears, Windows h as finished installing the driver software for this dev ice: Multi-Tech ISI5634UP CI/ISI9234PCIE 8 Port Analog Modem Card. Click Close . Installation of the Communications Port[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 25 2. The Found New Hardware – Multifunction Devi ce screen appears. If you have the disc that came with your device, insert it now. The ISI Card CD is still in the CD ROM drive. Click Next . 3. Searching disc for software…screen app ears. 4. Windows can’t verify the p[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 26 5. The Found Ne w Hardware – Multi-Tech Communications Port (COM3) screen appears. The software for this device has been successfully installed. Wi ndow s has finished installing the driver software for this device: Multi-Tech Communications Port . Click Close . 6. If y[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 27 Installation of the Modems 1. A Found New Hardware – Multifuncti on Device screen appears and asks: Allo w Windows to search online for driver soft w are for your MultiTech Sy stems MT9234SMI? Select Don’t search online . 2. The Found New Hardware – MultiTech System[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 28 3. Searching disc for software screen appears. 4. Windows can’t verify the publisher of this driver software screen appears. 5. Select Install this driver software anyway 6. The software for this device has been successfully in stalled screen appears. Windows has finish[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 29 8. View the Device Manager as the Modem s are being insta lled. For the ISI 1-4, the inst all atio n wiz ard mus t install four Multifunction Devices. Sim ilar ly, f or the ISI 1-8, the installati on wizard must install eight Multifunction Devices under Other Devices. Whe[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 30 Delete Modem Drivers 1. Go to Control Panel I System. Go to the Hardware tab and click o n Device Manager. The Device Manager list will appear. 2. Click on Modems to expand the list. 3. Select one of the modem drivers being used with the ISI Card. The modem drivers are d [...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 31 4. At the Confirm Device Removal screen, click OK. 5. Repeat steps 3 through 5 for each ad ditional modem driver to be removed. Delete COM Ports 1. In Device Manager, click on Ports (COM & LPT) to expand the list. 2. Select one of the COM ports being used with the ISI[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 32 3. Right-click on the first port to be deleted (the orde r of removal is not important) and select "Uninstall." 4. At the Confirm Device Removal screen, click OK. 5. Repeat steps 3 through 5 for each ad ditional ISI COM port to be removed.[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 33 Delete ISI Card Driver. 1. In Device Manager, click on Multi-port serial adapters to expand the list. 2. Select the entry for the specific ISI Card to be removed, ei t h er " Mu l t i- T e ch I SI 5634UPCI/ISI9234PCIE- X Port Analog Modem Card”. Here "x" [...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 34 Driver Installation for Windows Vista The following driver install ation procedure is based on Windows Vista 32-bit Operating System. The Wind ows Vista 64-bit Operating System installs in the same manner. Card Driver Installation This wizard installs t he files for the I[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 35 6. Windows couldn’t find the driver softw are for your dev ice screen appears. Choose Browse my computer for driv er software (advanced) . 7. At the Browse for driver so ftware on your computer screen. Click Browse. Browse to the Drivers fold er on your on your ISI prod[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 36 8. Windows Security Would you like to inst all this device software screen appears. Click Install . 9. Installing driver software on screen appears. 10. When the software for this device has been successfully installed screen appea rs, Windows has finished installing the [...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 37 Port and Modem Installation Immedia tely a fter the ISI C ard dr iver i nstalla tion is complete, another set of installation wizard screens will appear. With this instal lation wizard, you will inst all ISI ports and modem s i n t o t h e c o m p u t e r ' s operati[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 38 3. Windows couldn’t find the driver softw are for your dev ice screen appears. Choose Browse my computer for the driv er software (Advanced). 4. At the Browse for driver so ftware on your computer screen. Click Next . 5. Windows can’t verify the publisher of this driv[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 39 6. Installing driver software on Multifunction Dev ice screen appears. 7. The Found Ne w Hardware – Multi-Tech Communications Port (COM6) screen appears. The software for this device has been successfully installed. Wi ndow s has finished installing the driver software [...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 40 Installation of the Modems 1. A Found New Hardware – Multi-Tech Sy stems MT9234SMI screen appears with Insert the disc that came with your Multi-Tech Systems MT9234SMI. Click on I don’t have the disc. Sho w me other options . 2. The User Account Control – Windows n [...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 41 4. At each Found Ne w Hardware Wizard —P lease cho ose your search and installation options screen. Ensure that Search for the best driver in these lo cations is selected and that Include this location in the search is also selected. The Browse win dow shows the drive l[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 42 7. For each port, Completing the Found New Hard Wizard screen for the Multi-T ech Systems MT9234SMI#_ appears. Click Finish . This wizard will return to the Please choo se your searc h and installation option screen and repeat this sequence for each modem being installed.[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 43 Un-Installing ISI Drivers C o n d u c t t h e u n - i n s t a l l a t i o n i n t h i s o r d e r : r e m o v e t h e m o d e m s associated with the ISI Card first, then the ports, and, finally, the I SI C ard . F oll ow ing thi s p roc edu re w il l en sur e re mov al o[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 44 Delete COM Ports 1. In Device Manager, click on Ports (COM & LPT) to expand the list. 2. Select one of the COM ports being used with the ISI Card. These are designated as "Multi-Tech Communications Port (CO Mx)" where x is usually 3 or greater. 3. Right-clic[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 45 Delete ISI Card Driver 1. In Device Manager, click on Multi-port serial adapters to expand the list. 2. Select the entry for the specific ISI Card to be removed, ei t h er Multi-Tech ISI5634UPCI/ISI9234PCIE- X Card . Here "x" will be either 4 or 8. If multiple I[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 46 Driver Installation for Wind ows XP/2003 If you did not use the pre-installer for Win dows, this is the process for installing your m odem. The following driver install ation procedure is based Windows XP 32-bit Operating System. The ISI Driver installation proce ss inclu[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 47 5. Please choose your search and installation options scree n appears. Select Include this location in the search: and Click Bro w se . Browse to the Driv ers folder on your ISI product CD, and then select the Drivers folder. Within the Drivers folder, select Win32bit-XP [...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 48 6. Please wait while the wizard searches for the PCI Serial Port . 7. Then a Hardware Installation—Windows Logo Tes ting screen will appear. The software you are installing for this hard ware: Multi-Tech ISI534U PCI/ISI9234PCIE 4 Port Analog Modem Card has not passed Wi[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 49 9. ‘Please wait while the wizard insta lls the software...’ screen appears. 10. A completing the Found New Hard ware Wizard screen appe ars. Click Finish .[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 50 Port and Modem Installation Immedia tely a fter the ISI C ard dr iver i nstalla tion is complete, another set of installation wizard screens will appear. With this instal lation wizard, you will inst all ISI ports and modem s i n t o t h e c o m p u t e r ' s operati[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 51 4. Please choose your search and install ation options screen appears. 5. Ensure that the Search for the best dri ver in these locations is selected and that Include this location in the search is also selected. The browse win dow shows the drive location, for example E:[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 52 8. Please select the best mat ch for your hardware from the list below. Ensure that the top choice is selected, e:driv erswin32bit-xp-2003oemport-xp-2003.inf is selected for 32-bit operating system; or sele ct the second ch oice for a Windows 64-bit Operating System e:[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 53 10. For each port, a completio n screen will appear. Click Finish. This wizard will return to the Please choo se your searc h and installation option screen and repeat this sequence for each port being installed. For example, four tim es for th e ISI923 4PCIe-4 and eight [...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 54 2. The Foun d New Hardware Wizard screen appears with Multi-Tech S ystems MT9234SMI . Select Install from a list or specific location (Advance) . Then cli ck Next . 3. At each Found Ne w Hardware Wizard —P lease cho ose your search and installation options screen. Ensur[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 55 5. At each Hardware Installation screen with ‘ The software you are insta lling for this hardware: Multi-Tech Systems MT9234SMI has not passed Windows Logo testing to verify its com patibility with Windows XP ’. Click Continue Any way . 6. Please select the best mat c[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 56 8. For each port, ‘ Com pleting the Found New Hard Wizard ’ screen for the Multi-T ech Systems MT9234SMI appears. Click Finish . This wizard will return to the Please choo se your searc h and installation option screen and repeat this sequence for each modem being ins[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 57 Un-Installing ISI Drivers C o n d u c t t h e u n - i n s t a l l a t i o n i n t h i s o r d e r : r e m o v e t h e m o d e m s associated with the ISI Card first, then the ports, and, finally, th e ISI Car d. F oll ow ing thi s pr oce du re wi ll e nsu re r emo va l of[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 58 3. Select one of the modems being u sed with the ISI Card. The modems are designated Multi-Tech systems MT9234SMI (followed by the number de signation for all mo de ms e xc ep t th e fi rs t, # 2, # 3, et c. ). Right-click on the last modem that was installed and select U[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 59 Delete COM Ports 1. In Device Manager, click on Ports (COM & LPT) to expand the list. 2. Select one of the COM ports being used with the ISI Card. These are designated as Multi-Tech Communications Port (COMx) where x is usually 3 or greater. 3. Right-click on the last[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 60 4. At the Confirm Device Rem oval screen, click OK . 5. Repeat steps 3 through 5 for each ad ditional ISI COM port to be removed. Delete ISI Card Driver 1. In Device Manager, click on Multi-port serial adapters to expand the list. 2. Select the entry for the specific ISI [...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 61 4. At the Confirm Device Re moval screen, click OK . 5. Repeat steps 3 through 5 for each ad ditional ISI Card to be removed. 6. Shut down the computer. 7. With the computer's power off, you can r emove the ISI Card p hys ic all y f ro m t he c omp ut er.[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 62 Installing the ISI Driver in Linux Multi -Tech's versi on 1.01 dr iver for t he ISI Cards work s with the 2.4.x Linux kernel. It has been tested with RedHat Release Versions 7.3, 8.0, and 9.0. System Requirements, Prerequi sites, & Conditions of Use: Hardware Pla[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 63 Creating Linux TTY Device Names 1. This driver retains the standard serial de vice properties: dial-in port fil es (named in the form "tt yMUxy"), and call-out port files (named in t h e fo r m " c u m x y" ) . File names of these two special types bec[...]
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Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 64 Configuring the Modems for your Country Different countries have di fferent requirements for how modems must function. Therefore, before you use the modems in your ISI Card, you must configure them to ma tch the defaults of the count ry in whi ch you are using them. Use t[...]
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Chapter 4 – Reset Utility Chapter 4 – R eset Ut ilit y The Reset Utility allows you to reset a single mod em or reset all the modems. PREREQUISITE: The ISI driver s must be install before the Reset Utility can function. 1. Insert the ISI Product CD into t he CD-ROM drive. The CD starts auto matically. Any other utility accessing the first com p[...]
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Appendix A – Cable Wiring Diagram s Appendix A – Cable Wir ing Diag r ams The four modems on the ISI-4 are atta ched to phone re c e pt a cl e s b y a si n gl e fa n - ou t c a bl e th a t h as an R J 45 connector on one end (which connects to the card) and four RJ11 connectors on the oth er end (which connect to phone recept acles). The eight [...]
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Appendix B – Regulatory Compliance MultiModem ISI Server Cards User Guide 67 Appendix B – Regulator y Complianc e FCC Part 15 This equipment has been tested a nd found to comply with the limits for a Class B digital device, pursuant to 47 CFR – FCC Part 15 regulations. The stated limits in this regulation are designed to provide reasonable pr[...]
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Appendix C – Environmental Info MultiModem ISI Server Cards User Guide 68 Appendix C – Enviro nmental Inf or mat ion Waste Electrical and Electr onic Equipment (WEEE) Statement July, 2005 The WEEE directive places an obligation on EU-based manufactu rers, distributors, retailers and importers to take- back electronics prod ucts at the end of th[...]
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Appendix C – Environmental Info MultiModem ISI Server Cards User Guide 69 REACH Statement Registration of Substances: After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Syst ems, Inc. products w[...]
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Appendix C – Environmental Info MultiModem ISI Server Cards User Guide 70[...]
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Index MultiModem ISI Server Cards User Guide 71 INDEX C Country configuration ................................................................ 64 D Driver insta llation ......................................................................... 8 E EMC, Safety and R&TTE .............................................................. 67 F FCC Part [...]