NCR S26 manual

BST0-2140-4700 12/97 NCR S26 Hot Plug Server User Guide Release 3[...]

The product described in this book is a licensed product of NCR Corporation. Brand and product names appearing in this manual are for identification purposes only and may be registered trademarks or trademarks of their respective companies. It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and fi[...]

NCR S26 Hot Plug Server User Guide ii i Contents Preface About This Book ............................................................................................................ i Who Should Read This Book ......................................................................................... i Conventions Used in This Book ..................[...]

Contents iv Contents Connector Functions ................................................................................................. 2-13 Chapter 3 Adding and Replacing Components ESD Precautions ................................................................................................................3- 2 Installing CPU Boards .........[...]

Contents NCR S26 Hot Plug Server User Guide v Communication Settings ............................................................................................ 4-8 Enhanced IDE Features ............................................................................................. 4- 9 On Board IDE...................................................[...]

Contents vi Contents Using the EISA Configuration Utility ................................................................................5-5 Functions ....................................................................................................................5-5 Making Menu Selections .......................................................[...]

Contents NCR S26 Hot Plug Server User Guide vii Major Components ...........................................................................................................D-3 Hot Plug Backplane ...................................................................................................D-4 Hot Plug SCSI Drive Tray ...........................[...]

Contents viii Contents Preventive Maintenance .................................................................................................. E-46 General Customer Preventive Maintenance Guidelines ............................................ E-46 General Customer Preventive Maintenance Procedures ............................................ E-4[...]

NCR S26 Hot Plug Server User Guide i Preface About This Book This book provides information about the installation, set up, configuration, and operation of the server. Its goal is to familiarize you with the system and to provide a reference to answer your future questions. Who Should Read This Book This book should be used by persons experienced i[...]

Preface ii Preface Conventions Used in This Book The following are various conventions used in this book: F1 A letter, number, symbol, or word in this font represents a key on your keyboard. For example, the instruction “press F1 ” means press the key labeled “F1” on your keyboard. Enter This represents the key labeled “Enter” on your k[...]

NCR S26 Hot Plug Server User Guide 1-1 Chapter 1 Installation and Documentation Overview[...]

Where to Start 1-2 Installation and Documentation Overview Where to Start To install and configure your server, perform these steps. Step What to Do How to Do It Where to Find Information 1 Install any hardware you want to add Install appropriate disk drives, peripherals, and adapters Quick Hardware Installation brochure Chapters 2 and 3 of User Gu[...]

Documentation and Additional Help NCR S26 Hot Plug Server User Guide 1-3 Documentation and Additional Help This section describes the documentation packaged with your server and how to find additional help. Documentation The following documents are provided to help you install, upgrade, maintain, and troubleshoot your server. Keep all documentation[...]

Documentation and Additional Help 1-4 Installation and Documentation Overview Additional Help If you need additional help, refer to Appendix E, “System Support Log,” of this manual. Appendix E contains a list of NCR support telephone numbers and instructions on maintaining support data.[...]

Compliance and Regulatory Statements NCR S26 Hot Plug Server User Guide 1-5 Compliance and Regulatory Statements Declaration of the Manufacturer or Importer We hereby certify that this product is in compliance with European Union EMC Directive 89/336/EEC, using standards EN55022 (Class A) and EN50082-1 and Low Voltage Directive 73/23/EEC, Standard [...]

Compliance and Regulatory Statements 1-6 Installation and Documentation Overview Electromagnetic Compatibility Notice (USA) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in [...]

Compliance and Regulatory Statements NCR S26 Hot Plug Server User Guide 1-7 FCC Declaration of Conformity Product Type: COLRED This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, includ[...]

Compliance and Regulatory Statements 1-8 Installation and Documentation Overview Electromagnetic Compatibility Notices (International) When used near a radio or TV receiver, it may become the cause of radio interference. Read the instructions for correct handling. This equipment has been tested for radio frequency emissions and has been verified to[...]

NCR S26 Hot Plug Server User Guide 2-1 Chapter 2 Using System Features[...]

ESD Precautions 2-2 Using System Features ESD Precautions To avoid damaging electronic equipment from electrostatic discharge (ESD), always observe the following precautions before installing any system component: 1. Do not remove a board from its packaging until you are ready to install it. Integrated circuits (ICs) on expansion boards are highly [...]

Identifying System Features NCR S26 Hot Plug Server User Guide 2-3 Identifying System Features This section describes major system features. Figure 2-1 . Front View The system has the following minimum features: • System board • 420-watt power supply • Seven I/O expansion slots (2 EISA, 4 PCI and 1 shared) • Fast and Wide SCSI-2 controller [...]

Identifying System Features 2-4 Using System Features • Two 9-pin serial ports • 25-pin parallel port • Keyboard and mouse ports • One 3.5-inch 1.44 MB flex drive • System cabinet • Eight 3.5-inch hot plug bays and three 5.25-inch user accessible bays, plus a bay for the 3.5 -inch flex drive • Remote Diagnostic Management (RDM) Module[...]

Identifying the Rear Panel Features NCR S26 Hot Plug Server User Guide 2-5 Identifying the Rear Panel Features The figure below illustrates the rear panel features. Figure 2-2. Rear Panel Features Pow er s uppl y PCI 3 PCI 2 PCI 1 PCI 4 PCI 5/ EI SA 1 EI SA 2 EI SA 3 Expans i on s l o t s Ext e r nal SC SI Vi deo por t Par al lel por t M o use por [...]

Positioning the System 2-6 Using System Features Positioning the System When positioning the system, arrange the legs of the housing so that the weight of the system is evenly distributed and is stable. Figure 2-3. Arranging the System in a Stable Position (Bottom View)[...]

Positioning the System NCR S26 Hot Plug Server User Guide 2-7 When standing the system with the fan against a wall, leave a space of 5-10 cm from the wall to allow air circulation, then position the legs as in “Position A” below. When standing the system with the fan facing out, you can put the system close to the wall and position the legs as [...]

Opening the System 2-8 Using System Features Opening the System CAUTION: Read the “ESD Precautions” section earlier in this chapter before proceeding. The figure below illustrates how to open the system. The keys to the housing are inside the upper front panel. Figure 2-5. Opening the System[...]

Opening the System NCR S26 Hot Plug Server User Guide 2-9 To open the system, follow these steps: 1. Open the top front cover by pressing the indentation. 2. Open the lower front panel by pulling on the right side, at the indentation. 3. Unlock the housing, using the key. Figure 2-6 . Opening the Cabinet Housing Note: You can not remove the key aft[...]

Configuring the System Board 2-10 Using System Features Configuring the System Board This section contains information to help you properly configure the system board. Features The 64-bit, high-performance system board supports both the Intel Pentium ™ and Pentium Pro ™ microprocessors (also called CPUs). However, to provide maximum upgradabili[...]

Configuring the System Board NCR S26 Hot Plug Server User Guide 2-11 • One shared slot (EISA or PCI) • 256 KB flash ROM for easy system BIOS upgrade • System clock/calendar plus 8 KB extended CMOS RAM with battery backup • Onboard AIC-7880 chip that supports one SCSI-2 port • 50-pin Fast SCSI-2 and 68-pin Wide SCSI interfaces • Remote D[...]

Configuring the System Board 2-12 Using System Features Figure 2-8. System Board Jumper Locations CN6 CN7 CN 2 CN1 SW1 JP 1 CN5 CN8 CN3 CN1 1 CN12 CN13 CN1 4 CN15 CN16 JP2 JP3 JP4 JP 5 JP 6 Jumper Settings You have to change the jumper settings on the system board when you upgrade the CPU or reconfigure the system. To change a jumper setting, follo[...]

Configuring the System Board NCR S26 Hot Plug Server User Guide 2-13 The table below lists the system board jumpers and their corresponding settings. The asterisks indicate the default settings. See Figure 2-8 for jumper locations. Table 2-1. Jumper Settings Jumper Setting Function JP1 1-2 2-3* Check Password Bypass Password JP2 2-3 Standard System[...]

Configuring the System Board 2-14 Using System Features Connector Function CN11 68-pin Wide SCSI connector CN12 50-pin Fast SCSI-2 connector CN13 Power LED connector and RDM switch cable from front of unit CN14 Hard disk LED connector CN15 No connection CN16 Speaker connector SW 1 NMI switch[...]

NCR S26 Hot Plug Server User Guide 3-1 Chapter 3 Adding and Replacing Components[...]

ESD Precautions 3-2 Adding and Replacing Components ESD Precautions To avoid damaging electronic equipment from electrostatic discharge (ESD), always observe the following precautions before installing any system component: 1. Do not remove a board from its packaging until you are ready to install it. Integrated circuits (ICs) on expansion boards a[...]

Installing CPU Boards NCR S26 Hot Plug Server User Guide 3-3 Installing CPU Boards This section provides information on CPU boards for your server. Types of CPU Boards The system board has one CPU board slot that supports these two types of CPU boards: • CPU board that supports the Intel Pentium™ processor • CPU board that supports the Intel [...]

Installing CPU Boards 3-4 Adding and Replacing Components For example, if you flash the BIOS version released for a Pentium CPU board on a system configured with a Pentium Pro CPU board you cannot use the system. If this happens, you must insert the appropriate CPU board into the system and reflash the original BIOS. Refer to the diskette label to [...]

Upgrading the Memory NCR S26 Hot Plug Server User Guide 3-5 Upgrading the Memory You can upgrade the system memory by adding single inline memory modules (SIMMs) into the SIMM sockets or by changing the SIMMs for a higher memory configuration. Configurations The table below lists the available memory configurations. Table 3-1. Memory Configurations[...]

Upgrading the Memory 3-6 Adding and Replacing Components Bank 0 Bank 1 Bank 2 Bank 3 Total S1 S2 S3 S4 S5 S6 S 7 S8 Memory 8 MB 8 MB 16 MB 16 MB 32 MB 32 MB 32 MB 32 MB 176 MB 8 MB 8 MB 8 MB 8 MB 16 MB 16 MB 16 MB 16 MB 96 MB 8 MB 8 MB 8 MB 8 MB 32 MB 32 MB 32 MB 32 MB 160 MB 16 MB 16 MB 16 MB 16 MB 32 MB 32 MB 32 MB 32 MB 192 MB 8 MB 8 MB 8 MB 8 M[...]

Installing and Removing SIMMs NCR S26 Hot Plug Server User Guide 3-7 Installing and Removing SIMMs CAUTION: Read the ESD precautions section earlier in this chapter before proceeding. Figure 3-1. SIMM Sockets SIMM so ckets[...]

Installing and Removing SIMMs 3-8 Adding and Replacing Components Installing SIMMs To install a SIMM, follow these steps: 1. Carefully slip a SIMM at a 45 o angle into a socket. Make sure that the curved edge that indicates pin 1 of the SIMM matches pin 1 of the socket. Figure 3-2 . Installing a SIMM 12 Pe g Ho le Pin 1 Ind ic ato r (cu rv e d e dg[...]

Installing and Removing SIMMs NCR S26 Hot Plug Server User Guide 3-9 Removing SIMMs To remove SIMMs, follow these steps: 1. Press the holding clips on both sides of the SIMM outward to release it. 2. Press the SIMM downward at about a 45o angle. 3. Pull the SIMM out of the socket. Figure 3-3. Removing a SIMM 1 2 3 Ho ldin g clip[...]

Installing and Removing SIMMs 3-10 Adding and Replacing Components Reconfiguring the System Reconfigure the system after installing or removing SIMMs. To reconfigure the system, follow these steps: 1. Reboot the system. A memory error message appears, indicating that the total memory does not match the value stored in CMOS. 2. Press Ctrl + Alt + Es[...]

Upgrading the Video Memory NCR S26 Hot Plug Server User Guide 3-11 Upgrading the Video Memory Increased video memory permits you to display higher resolution and more colors. The system board has 1 MB of video memory factory-installed. You may upgrade the video memory to 2 MB. To upgrade the video memory, follow these steps: 1. Locate the video DRA[...]

Expanding the PCI System 3-12 Adding and Replacing Components Expanding the PCI System The system board has a PCI-to-PCI bridge controller chipset that expands the capability of the PCI system. This feature allows all five PCI slots in the system to be bus masters. The bridge has two interfaces. The primary interface connects directly to the PCI bu[...]

Installing PCI Devices NCR S26 Hot Plug Server User Guide 3-13 Installing PCI Devices The devices you install in PCI slots 1 and 2 operate on the primary PCI bus. The devices you install in PCI slots 3, 4, and 5 operate on the secondary PCI bus. Since the primary PCI bus operates faster than the secondary PCI bus, install PCI add-on boards in PCI s[...]

Using the SCSI Feature 3-14 Adding and Replacing Components Using the SCSI Feature The system board features a single-chip Ultra Fast and Wide SCSI-2 host adapter that adds SCSI I/O capability to the system. The chipset consists of all the components found on the state-of-the-art SCSI host adapters such as the following: • Onboard microcontroller[...]

Installing and Removing Expansion Boards NCR S26 Hot Plug Server User Guide 3-15 Installing and Removing Expansion Boards This section describes in detail the steps needed to install expansion boards in the system. CAUTION: Read the “ESD Precautions” section earlier in this chapter before proceeding. Identifying Expansion Boards There are three[...]

Installing and Removing Expansion Boards 3-16 Adding and Replacing Components A PCI board has a single row of tightly spaced contacts along its connectors. There is usually a single notch in the connector. Installing an Expansion Board To install an expansion board, follow these steps: 1. Study the documentation that came with your expansion board,[...]

Installing and Removing Expansion Boards NCR S26 Hot Plug Server User Guide 3-17 CAUTION: Do not neglect this step. The board uses the screw for grounding. Figure 3-7 . Installing a Board Removing an Expansion Board To remove an expansion board, follow these steps: 1. Unplug any cables connected to the board. 2. Remove the bracket screw and pull th[...]

Installing Drives 3-18 Adding and Replacing Components Installing Drives CAUTION: Read the “ESD Precautions” section earlier in this chapter before proceeding. This section describes in detail how to install disk drives in the system. Removing the Upper Front Panel Cover and Frame When installing drives on the 5.25-inch drive bays, you have to [...]

Installing Drives NCR S26 Hot Plug Server User Guide 3-19 Installing a 3.5-inch Peripheral Drive To install a 3.5-inch peripheral drive, follow these steps: 1. Remove the screw attaching the 3.5-inch drive frame to the housing. 2. Secure the drive on the drive frame. Figure 3-9. Securing the Drive on the Frame 3. Insert the drive into the third dri[...]

Installing Drives 3-20 Adding and Replacing Components Figure 3-10 . Securing the Drive[...]

Installing Drives NCR S26 Hot Plug Server User Guide 3-21 Installing a 5.25-inch Peripheral Drive To install a 5.25-inch peripheral drive, follow these steps: 1. Secure the drive guides on the sides of the peripheral drive as shown in the figure below. Figure 3-11 . Securing the Drive Guides 2. Insert the drive into a 5.25-inch drive bay. 3. Connec[...]

Installing Drives 3-22 Adding and Replacing Components Figure 3-12. Inserting the Drive into the Drive Bay[...]

Installing Drives NCR S26 Hot Plug Server User Guide 3-23 Removing a 5.25-inch Peripheral Drive To remove a 5.25-inch peripheral drive, follow these steps: 1. Disconnect all the drive cables. 2. Press the metal tabs on the sides of the drive and pull the drive out as shown in the figure below. Figure 3-1 3. Pulling the Drive Out Installing a Hot Pl[...]

Installing Drives 3-24 Adding and Replacing Components[...]

NCR S26 Hot Plug Server User Guide 4-1 Chapter 4 Using the BIOS Setup Utility[...]

When to Use the BIOS Setup Utility 4-2 Using the BIOS Setup Utility When to Use the BIOS Setup Utility Most systems are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the computer unless you get a configuration error. Running Setup loads the configuration values into the battery-backed nonvolatile [...]

Entering Setup NCR S26 Hot Plug Server User Guide 4-3 Entering Setup CAUTION: Close all open files and leave your application program before entering Setup. You cannot exit back into an application. The system automatically reboots when you leave Setup. Press the key combination Ctrl + Alt + Esc during the power-on self- test (POST) to enter Setup.[...]

Basic System Configuration 4-4 Using the BIOS Setup Utility Basic System Configuration Select Basic System Configuration to input configuration values such as date, time, and disk types. The figure below shows page 1 of the Basic System Configuration menu. Figure 4-2. Basic System Configuration Menu, Page 1 Basi c Sy stem Con fig ur atio n Da te Ti[...]

Basic System Configuration NCR S26 Hot Plug Server User Guide 4-5 The figure below shows page 2 of the Basic System Configuration menu. Figure 4-3. Basic System Configuration Menu, Page 2 Basi c Syst em C onfi gur at i on Com m uni cat i on S et ti ngs B aud R at e P a r ity S top B i ts D ata L eng ths [ 9600 ] BP S [ None ] [ 1 ] B its [ 8 ] B it[...]

Basic System Configuration 4-6 Using the BIOS Setup Utility Date Highlight the items on the Date parameter and press the left or right arrow key to set the date following the month-day-year format. Valid values for month, day, and year are as follows: Month 1 to 12 Day 1 to 31 Year 00 t o 99 The setting 00 for the Year represents year 2000. Time Hi[...]

Basic System Configuration NCR S26 Hot Plug Server User Guide 4-7 – 1.44 MB, 3.5-inch – 2.88 MB, 3.5-inch Follow the same procedure for the Diskette Drive B parameter. Choose None if you do not have a second diskette drive. IDE Hard Disk Drives To enter the configuration value for the IDE hard disk drives, follow these steps: 1. Move the highli[...]

Basic System Configuration 4-8 Using the BIOS Setup Utility Selecting the User Option Choose the User option when you have installed a hard disk that was previously formatted but does not use the disk native parameters or structure. That is, the disk type may be in the hard disk types list but the number of cylinders, heads, and sectors differ. Cyl[...]

Basic System Configuration NCR S26 Hot Plug Server User Guide 4-9 Note: The baud rate maximum value is only for the BIOS POST under UNIX environment. The system I/O chipset SMC 37C665GT supports up to 115.2 Kbps. Enhanced IDE Features This section describes several enhanced IDE features. Hard Disk Block Mode The Hard Disk Block Mode function enhanc[...]

Basic System Configuration 4-10 Using the BIOS Setup Utility Large Memory Support Mode This parameter permits the system to support an extended memory higher than 64 MB. Set this parameter to Advanced if you are working under Microsoft Windows NT™ environment and the system memory size is greater than or equal to 64 MB. Otherwise, set it to Norma[...]

Basic System Configuration NCR S26 Hot Plug Server User Guide 4-11 Fast Boot Mode When enabled, this parameter permits the system to boot faster by skipping some POST routines. It bypasses memory test, enables shadow RAM, and enables primary- and second-level cache. When set to Enabled, this parameter also causes the Memory Test parameter to be set[...]

Advanced System Configuration 4-12 Using the BIOS Setup Utility Advanced System Configuration The Advanced System Configuration option permits you to configure the advanced system memory functions. CAUTION: Do not attempt to change any setting in the Advanced System Configuration if you are not a qualified technician. The figure below shows page on[...]

Advanced System Configuration NCR S26 Hot Plug Server User Guide 4-13 Shadow RAM The system reserves 256 KB of random access memory (RAM) for the shadow RAM function. This parameter has eight range addresses. When you set these addresses to Enabled, the system BIOS, video BIOS, and I/O ROM functions run directly from the shadow RAM for faster opera[...]

Advanced System Configuration 4-14 Using the BIOS Setup Utility You must disable this parameter if you installed SIMMs without parity. Operation of ECC This parameter permits you to select the error detection mode. The ECC operation options follow: • None - detects single-bit errors and automatically corrects any error but does not set the single[...]

PCI System Configuration NCR S26 Hot Plug Server User Guide 4-15 PCI System Configuration The PCI System Configuration, as shown in the figure below, permits you to specify the settings for your PCI devices. Figure 4-5. PCI System Configuration PC I Sy stem Config uratio n PCI I RQ Sett ing PCI Sl o t 1 PCI Sl o t 2 PCI Sl o t 3 PCI Sl o t 4 PCI Sl[...]

PCI System Configuration 4-16 Using the BIOS Setup Utility PCI Slots These parameters permit you to specify the appropriate interrupt for each of the PCI devices. You can assign IRQ5, IRQ9, IRQ10, IRQ11, or IRQ15 to the slots. If you disabled the parallel, serial, and IDE ports, you may also use IRQ3, IRQ4, IRQ7, or IRQ14 for the PCI slots. Note: T[...]

PCI System Configuration NCR S26 Hot Plug Server User Guide 4-17 Onboard SCSI This parameter permits you to enable or disable the onboard SCSI feature. Boot Device This parameter permits you to enable or disable the onboard SCSI boot priority.[...]

Non-PnP ISA Card Configuration 4-18 Using the BIOS Setup Utility Non-PnP ISA Card Configuration The Non-PnP (plug-and-play) ISA Card Configuration parameters permit you to specify the settings for ISA boards (called cards by this utility) without the plug-and-play (PnP) feature. Figure 4-6. Non-PnP ISA Card Configuration, Page One Non- PnP I SA Car[...]

Non-PnP ISA Card Configuration NCR S26 Hot Plug Server User Guide 4-19 Figure 4-7 . Non-PnP ISA Card Configuration, Page Two Non- Pn P I SA Ca r d Conf i gur a t i on I/O Region 100h - 10Fh 1 10h - 1 1Fh 120h - 12Fh 130h - 13Fh 140h - 14Fh 150h - 15Fh 160h - 16Fh 170h - 17Fh 180h - 18Fh 190h - 19Fh 200h - 20Fh 210h - 21Fh 220h - 22Fh 230h - 23Fh 24[...]

Non-PnP ISA Card Configuration 4-20 Using the BIOS Setup Utility I/O Region The items under this parameter permit you to reserve 16-byte memory address ranges for non-PnP boards. When the system configures PnP boards, the address ranges that you marked will not be used. You can assign random memory addresses to non-PnP boards as long as you cover t[...]

Power Saving Configuration NCR S26 Hot Plug Server User Guide 4-21 Power Saving Configuration The Power Saving Configuration parameters permit you to configure the system power management feature. The figure below shows the Power Saving Configuration parameters and their default settings. Figure 4-8 . Power Saving Configuration Pow er Sa ving C onf[...]

Power Saving Configuration 4-22 Using the BIOS Setup Utility IDE Hard Disk Standby Timer This parameter permits the hard disk to enter standby mode after inactivity of 1 to 15 minutes, depending on your setting. When you access the hard disk again, allow 3 to 5 seconds (depending on the hard disk used) for the disk to return to normal speed. Set th[...]

System Security NCR S26 Hot Plug Server User Guide 4-23 System Security The Setup program has a number of security features to prevent unauthorized access to the system and its data. Enter the Setup program and select System Security. The following screen appears. Figure 4-9. System Security S y s t em Se cu ri t y Dis k Dri ve Con tr ol Dis ke tt [...]

System Security 4-24 Using the BIOS Setup Utility The table below lists the drive control settings and their corresponding functions. Table 4-1. Drive Control Settings Diskette Drive Setting Description Normal Diskette drive functions normally Write Protect All Sectors Disables the write function on all sectors Write Protect Boot Sector Disables th[...]

System Security NCR S26 Hot Plug Server User Guide 4-25 Serial Port 1 Base Address This parameter permits you to set serial port 1 logical base address. Table 4-2. Serial Port 1 Settings Setting Description 3F8h (default) Serial port 1 with address 3F8h using IRQ4 2F8h Serial port 1 with address 2F8h using IRQ3 3E8h Serial port 1 with address 3E8h [...]

System Security 4-26 Using the BIOS Setup Utility Table 4-4. Parallel Port Settings Setting Function 3BCh (IRQ 7) Corresponds to the parallel port with address 3BCh 378h (IRQ 7) Corresponds to the parallel port with address 378h 278h (IRQ 5) Corresponds to the parallel port with address 278h Disabled Disables the parallel port To deactivate the par[...]

System Security NCR S26 Hot Plug Server User Guide 4-27 Onboard PS/2 Mouse (IRQ 12) This parameter enables or disables the onboard PS/2 mouse. When set to Enabled, it permits you to use the onboard PS/2 mouse assigned with IRQ12. When set to Disabled, it deactivates the mouse and frees IRQ12 for the use of other devices. Setup Password The Setup pa[...]

System Security 4-28 Using the BIOS Setup Utility Power On Password The power-on password secures your system against unauthorized use. Once you set this password, you have to type it whenever you boot the system. To set this password, follow the same procedure as setting a Setup password. Remote Diagnostic Configuration The remote diagnostic confi[...]

Load Setup Default Settings NCR S26 Hot Plug Server User Guide 4-29 Load Setup Default Settings Use this option to load the default settings for the optimized system configuration. When you load the default settings, some of the parameters are grayed-out with their fixed settings. These grayed parameters are not user-configurable. To change the set[...]

Leaving Setup 4-30 Using the BIOS Setup Utility Leaving Setup Examine the system configuration values. When you are satisfied that all the values are correct, write them down. Store the recorded values in a safe place. In the future, if the battery loses power or the CMOS chip is damaged, you know what values to enter when you rerun Setup. To leave[...]

Hard Disk Drive Types NCR S26 Hot Plug Server User Guide 4-31 Hard Disk Drive Types The table below lists the hard disk drive types and parameters. Table 4-6. Hard Disk Drive Types Type Cylinders Heads Sectors Per Track 0 (indicates SCSI or no hard disk) 1 306 4 17 2 615 4 17 3 615 6 17 4 940 8 17 5 940 6 17 6 615 4 17 7 462 8 17 8 733 5 17 9 900 1[...]

Hard Disk Drive Types 4-32 Using the BIOS Setup Utility Type Cylinders Heads Sectors Per Track 23 306 4 17 24 612 4 17 25 306 4 17 26 612 4 17 27 698 7 17 28 976 5 17 29 306 4 17 30 611 4 17 31 732 7 17 32 1023 5 17 33 751 8 17 34 755 16 17 35 731 13 26 36 980 15 17 37 936 16 17 38 981 5 17 39 981 10 17 40 762 8 39 41 980 5 17 42 832 8 33 43 683 12[...]

Hard Disk Drive Types NCR S26 Hot Plug Server User Guide 4-33 Type Cylinders Heads Sectors Per Track 51 1001 15 17 52 1024 17 22 53 723 13 51 54 548 8 38 55 1013 4 41 56 929 15 17 57 817 14 36 58 723 13 81 59 802 4 39 60 1024 9 17 61 895 5 55 62 (reserved) 63 966 10 34 64 1024 8 17 65 1024 11 17 66 918 11 17 67 905 9 17 68 1024 10 17 69 1024 12 17 [...]

Hard Disk Drive Types 4-34 Using the BIOS Setup Utility Type Cylinders Heads Sectors Per Track 79 1001 15 32 80 1024 16 63 81 1024 10 17 82 1024 11 17 83 1024 15 17 84 776 8 33 85 926 13 17 86 805 4 26 87 976 5 17 88 745 4 28 89 747 2 28 90 782 2 1Bh 91 985 13 32 92 816 15 32 93 968 5 17 94 903 8 46 95 966 5 34 96 535 10 50 97 715 10 50 98~100 (res[...]

NCR S26 Hot Plug Server User Guide 5-1 Chapter 5 Using the System Utilities[...]

Identifying the System Utilities 5-2 Using the System Utilities Identifying the System Utilities This chapter contains information about the system utilities that you use when you upgrade your system. These utilities are as follows: • AFlash BIOS Utility • EISA Configuration Utility (ECU) Note: The AFlash BIOS Utility diskette does not come wit[...]

Using the AFlash BIOS Utility NCR S26 Hot Plug Server User Guide 5-3 Using the AFlash BIOS Utility This section contains information on using the AFlash BIOS utility. CAUTION: Do not install memory-related drivers (XMS, EMS, DPMI) when you use AFlash. The AFlash functions support all the operations required for system Flash ROM. The functions are a[...]

Using the AFlash BIOS Utility 5-4 Using the System Utilities 6. Select Load BIOS File to load the BIOS file into memory. 7. Select Program Flash Memory to erase the current BIOS, and program Flash ROM. WARNING: Never turn off the system power while Flash BIOS is programming. This will destroy the BIOS. 8. Reboot the system. Quick Way to Execute AFl[...]

Using the EISA Configuration Utility NCR S26 Hot Plug Server User Guide 5-5 Using the EISA Configuration Utility The EISA Configuration Utility (ECU) is a program that allows you to easily configure your server. Use this utility for these tasks: • To set up your server for the first time • To change your configuration by adding or removing EISA[...]

Using the EISA Configuration Utility 5-6 Using the System Utilities Using the Keyboard To use the keyboard when making menu selections, refer to the table below. Table 5-1. Keyboard Function Keys Ke y Function Tab or down arrow Moves the cursor to the next field Shift + Tab or up arrow Moves the cursor to the previous field Up arrow or down arrow M[...]

Using the EISA Configuration Utility NCR S26 Hot Plug Server User Guide 5-7 Getting Help The EISA Configuration Utility (ECU) automatically displays information about each choice on the main menu and the second-level menus. The utility also allows you to access online help once you begin the configuration process. Press F1 to display the help menu.[...]

Using the EISA Configuration Utility 5-8 Using the System Utilities Learn About Configuring Your Computer This item is highlighted when you first enter the main menu. It gives an overview on how to configure your computer with this utility. Press Enter to select this item. Then press the up arrow and down arrow keys to move up or down the text. Con[...]

Using the EISA Configuration Utility NCR S26 Hot Plug Server User Guide 5-9 Maintain System Configuration Diskette The System Configuration diskette contains the Configuration Utility and CFG files. When you run the utility to configure your computer, the configuration information is stored in the computer’s nonvolatile memory and in a system con[...]

Using the EISA Configuration Utility 5-10 Using the System Utilities Configuring Your Computer Initially To configure your computer for the first time, follow these steps: 1. Select “Configure computer” from the main menu. See the previous heading, “Accessing the ECU” on how to access the main menu. The “Steps in configuring your computer[...]

Using the EISA Configuration Utility NCR S26 Hot Plug Server User Guide 5- 11 4. Select “Step 4: Examine switches or print report,” and press Enter to display the screen as shown in the figure below. Figure 5-5. Examine Switches or Print Report S tep 4: Exami ne sw itches or pr int report Y ou must PHYSI CALL Y verif y that the sw itches and ju[...]

Using the EISA Configuration Utility 5-12 Using the System Utilities 8. To print the information, select Print by pressing F7 . The “Print settings” screen displays. – If you have a printer attached to your computer, select “Print all configuration settings” or “Print settings for selected board or option,” and press Enter to print a [...]

Using the EISA Configuration Utility NCR S26 Hot Plug Server User Guide 5- 13 10. Select “Step 5: Save and exit” and press Enter . The screen, as shown in Figure 5-6, displays. Figure 5-6. Save and Exit St ep 5: Save a nd E xi t In or der to com ple te t he con fig ur atio n pr oce ss, y ou mus t save yo u r co nf ig ur at io n. In th i s step [...]

Using the EISA Configuration Utility 5-14 Using the System Utilities Adding or Removing Boards Each time you add or remove a board, you must reconfigure your server using the EISA Configuration Utility program. Adding Boards Note: If you are adding a PCI device or a plug-and-play ISA board, proceed to step 5. PCI devices and plug-and-play (PnP) ISA[...]

Using the EISA Configuration Utility NCR S26 Hot Plug Server User Guide 5- 15 6. Select “Step 2: Add or remove boards” and press Enter to display the screen as shown in the figure below. Figure 5-7. Add or Remove Boards St ep 2: A d d or rem ov e board s Liste d are the bo ar d an d opti ons d et ect ed in y our com puter . Pr es s F1 0 whe n y[...]

Using the EISA Configuration Utility 5-16 Using the System Utilities Removing a Board When you remove a board, follow these steps: 1. Perform steps 5 and 6 in the “Adding or Removing Boards“ section. 2. Select the board that you want to remove from the configuration and press Delete . A remove confirmation screen displays. 3. Press Enter . The [...]

Using the EISA Configuration Utility NCR S26 Hot Plug Server User Guide 5- 17 To view or edit your configuration, select “Step 3: View or edit details” from the main menu and press Enter to display the screen as shown in the figure below. Figure 5-8. View or Edit Details Step 3: View or e dit de tails 16 MB Sy ste m Mem o ry 64 MB Sy ste m Mem [...]

Using the EISA Configuration Utility 5-18 Using the System Utilities PCI 1 - PCI Raid Controller P C IF u n c t i o n1.. ... .. ...... .. ... E n a b l e d PCI 2 - PCI Ethernet Controller P C IF u n c t i o n1.. ... .. ...... .. ... E n a b l e d Auto-Added Auto-Added Auto-Added Auto-Added Embe dded - PCI S CSI C ontro ll er P C IF u n c t i o n1..[...]

NCR S26 Hot Plug Server User Guide A-1 Appendix A 420-Watt Power Supply Requirements[...]

Input Requirements A-2 420-Watt Power Supply Requirements Input Requirements The following represent the input requirements of the 420-watt power supply: • Maximum waveform harmonic distortion shall be less than 5%. The power supply must operate above frequency with both 100~120/200~240 VRMS input voltage ranges. • The power supply must operate[...]

Output Requirements NCR S26 Hot Plug Server User Guide A-3 Output Requirements The following represent the output requirements of the 420-watt power supply: • Ripple and noise bandwidth is from DC to 20 MHz. • +12V should provide 15 A surge current for the first 10 seconds after power on, and this regulation should be within ±10%. • Total po[...]

Output Requirements A-4 420-Watt Power Supply Requirements[...]

NCR S26 Hot Plug Server User Guide B-1 Appendix B Error Messages[...]

Types of Error Messages B-2 Error Messages Types of Error Messages Do not continue using the computer if you receive an error message of any type. Note the message and take corrective action. This appendix explains the different types of error messages and corresponding corrective measures. There are two general types of error messages: • Softwar[...]

Software Error Messages NCR S26 Hot Plug Server User Guide B-3 Software Error Messages Software error messages are returned by your operating system or application. These messages typically occur after you boot the operating system or when you run your application programs. If you receive this type of message, consult your application or operating [...]

System Error Messages B-4 Error Messages System Error Messages A system error message indicates a problem with the computer itself. A message of this type normally appears during the power-on self-test, before the operating system prompt appears. The table below lists system error messages and the corresponding corrective measures. Table B-1. Error[...]

System Error Messages NCR S26 Hot Plug Server User Guide B-5 Message Action Memory error at: MMMM:SSSS:OOO (W:XXXX,R:YYYY) where M is MB, S is Segment, O is Offset, X/Y is write/read pattern Check SIMMs on the system board. Contact your dealer. Memory Size Mismatch CPU Clock Mismatch Run Setup. Check if the values shown in the memory parameters are[...]

Correcting Error Conditions B-6 Error Messages Correcting Error Conditions As a general rule, if an error message says “Press F1 to continue,” it is caused by a configuration problem, which can be easily corrected. An equipment malfunction is more likely to cause a fatal error, that is, an error that causes complete system failure. Here are som[...]

NCR S26 Hot Plug Server User Guide C-1 Appendix C Sample Configurations[...]

Types of Sample Configurations C-2 Sample Configurations Types of Sample Configurations Two sample configurations are discussed in this appendix: • Standard Configuration • RAID Configuration Use the sample configurations to help configure your system.[...]

Sample Standard Configuration NCR S26 Hot Plug Server User Guide C-3 Sample Standard Configuration A standard configuration might consist of the following: • Pentium 166 MHz processor • 32 MB system memory • PCI Ethernet adapter (SMC8432BTA) • PCI Token Ring adapter (Olicom OC-3136) • 2 GB SCSI Fast and Wide disk drive connected to the in[...]

Sample Standard Configuration C-4 Sample Configurations 7. Install the PCI Token Ring Adapter in PCI slot 2 (below the PCI Ethernet adapter). Configuring the System Settings To configure the system settings in the BIOS Setup Utility, follow these steps: 1. Turn on power to the system. Observe that the memory test is executed (memory addresses shoul[...]

Sample Standard Configuration NCR S26 Hot Plug Server User Guide C-5 4. Press Esc to return to the main menu in BIOS Setup. Advanced System Configuration 1. Select Advanced System Configuration. Page 1 - Verify that the parameters are set as follows: C8000h - CBFFFh [Disabled] CC000h - CFFFFh [Disabled] D0000h - D3FFFh [Disabled] D4000h - D7FFFh [D[...]

Sample Standard Configuration C-6 Sample Configurations Power Saving Configuration 1. Select Power Saving Configuration. Set the parameters as follows: Power Management Mode... [Disabled] 2. Press Esc to return to the BIOS Setup main menu. Remote Diagnostic Configuration 1. Select Remote Diagnostic Configuration. Set the parameters as follows: RDM [...]

Sample Standard Configuration NCR S26 Hot Plug Server User Guide C-7 On Board PS/2 Mouse (IRQ 12) [Enabled] Setup Password [None] Power On Password [None] 2. Press Esc to return to the main menu in BIOS Setup. Configuring the PCI Adapters To configure the PCI adapters, follow these steps: 1. Select PCI System Configuration from the main menu in BIO[...]

Sample Standard Configuration C-8 Sample Configurations – PCI slot 4 to -- – PCI slot 5 to -- – On Board VGA to 5 – On Board SCSI to IRQ 11 – VGA Palette Snoop to Disabled – On Board SCSI to Enabled – Boot Drive to Enabled When you finish, the screen should look like the following: PCI IRQ Setting [Manual] INTA INTB INTC INTD PCI Slot[...]

Sample Standard Configuration NCR S26 Hot Plug Server User Guide C-9 To configure the SCSI adapters and drivers, if connected to an Adaptec SCSI adapter, follow these steps: 1. Press Ctrl + A when the following displays: Adaptec AIC-7880 Ultra/Ultra Wide BIOS v1.22S2 <<Press hot key for SCSI Select (TM) Utility>> (Refer to the Adaptec S[...]

Sample Standard Configuration C-10 Sample Configurations 5. Press Esc to return to previous menu. 6. Select Advanced Configuration Options and set the parameters as follows: Host Adapter BIOS (Config Util...) [Enabled] Support Removable Disks... [Boot Only] Extended BIOS Translation... [Enabled] Display <CTRL-A> Message During BIOS Initializa[...]

Sample Standard Configuration NCR S26 Hot Plug Server User Guide C -11 1. Insert the EISA Configuration Utility in the diskette drive. Observe that the EISA Configuration Utility boots properly. 2. Select NCR 3426 Dual Pentium System from the Advanced Configuration menu. Note: Refer to the “Viewing or Editing Configuration Details” section in C[...]

Sample Standard Configuration C-12 Sample Configurations IDE HDD Interface [Disabled] Parallel Port [Enabled as LPT1 (3BCh)] Serial Port Select COM1 Port Address [3F8h] Select COM2 Port Address [2F8h] PCI 1 - PCI Ethernet CControl [Auto Added] PCI Function 1 [Enabled] PCI 2 - PCI Token Ring [Auto Added] PCI Function 1 [Enabled] Embedded - PCI SCSI [...]

Sample RAID Configuration NCR S26 Hot Plug Server User Guide C -13 Sample RAID Configuration A RAID configuration might consist of the following: • Pentium Pro 200 MHz Processor w/ECC Mem Support • 128 MB System Memory • PCI Ethernet Adapter (SMC8432BTA) • PCI Token Ring Adapter (Olicom OC-3136) • PCI RAID Adapter (Mylex) • Four 4 GB SC[...]

Sample RAID Configuration C-14 Sample Configurations 8. Install the PCI Ethernet Adapter in PCI slot 3. Configuring the System Settings The procedure is the same as the procedure for configuring the system settings in the Standard Configuration. The procedure is repeated here for your convenience. To configure the system settings, follow these step[...]

Sample RAID Configuration NCR S26 Hot Plug Server User Guide C -15 3. Return to page 1, and set parameters as follows: Diskette Drive A [1.44 MB 3.5-inch] Diskette Drive B [None] 4. Press Esc to return to the main menu in BIOS Setup. Advanced System Configuration 1. Select Advanced System Configuration. Page 1 - Verify that the parameters are set a[...]

Sample RAID Configuration C-16 Sample Configurations Power Saving Configuration 1. Select Power Saving Configuration. Set the parameters as follows: Power Management Mode... [Disabled] 2. Press Esc to return to the BIOS Setup main menu. Remote Diagnostic Configuration 1. Select Remote Diagnostic Configuration. Set the parameters as follows: RDM Mod[...]

Sample RAID Configuration NCR S26 Hot Plug Server User Guide C -17 On Board PS/2 Mouse (IRQ 12) [Enabled] Setup Password [None] Power On Password [None] 2. Press Esc to return to the main menu in BIOS Setup. Configuring the PCI Adapters To configure the PCI adapters, follow these steps: 1. Select PCI System Configuration from the main menu in BIOS [...]

Sample RAID Configuration C-18 Sample Configurations – On Board SCSI to IRQ 11 – VGA Palette Snoop to Disabled – On Board SCSI AIC-7880 to Enabled – Boot Device to Disabled When you finish, the screen should look like the following: PCI IRQ Setting [Manual] INTA INTB INTC INTD PCI Slot 1 [14] [10] [5] [11] PCI Slot 2 [10] [5] [11] [14] PCI [...]

Sample RAID Configuration NCR S26 Hot Plug Server User Guide C -19 Adaptec AIC-7880 Ultra/Ultra Wide BIOS v1.22S2 <<Press hot key for SCSI Select (TM) Utility>> (Refer to the Adaptec SCSI documentation for additional information about these settings). 2. Select SCSI Disk Utilities. Observe that the 2 GB disk drive and the CD- ROM drive [...]

Sample RAID Configuration C-20 Sample Configurations 6. Select Advanced Configuration Options and set the parameters as follows: Host Adapter BIOS (Config Util...) [Enabled] Support Removable Disks... [Boot Only] Extended BIOS Translation... [Enabled] Display <CTRL-A> Message During BIOS Initialization... [Enabled] Multiple LUN Support [Disab[...]

Sample RAID Configuration NCR S26 Hot Plug Server User Guide C -21 2. Select NCR 3426 Dual Pentium Pro System from the Advanced Configuration menu. Note: Refer to Chapter 5 for instructions on configuring the memory correctly. The PCI Adapter IRQ values entered below do not set the IRQ level for PCI Adapters. Note: PCI Adapter IRQ settings are set [...]

Sample RAID Configuration C-22 Sample Configurations Serial Port Select COM1 Port Address [3F8h] Select COM2 Port Address [2F8h] PCI 1 - PCI Raid CControlSlot 1* [Auto Added] PCI Function 1 [Enabled] PCI 2 - PCI Ethernet CControlSlot 1* [Auto Added] PCI Function 1 [Enabled] PCI 3 - PCI Token Ring [Auto Added] PCI Function 1 [Enabled] Embedded - PCI[...]

NCR S26 Hot Plug Server User Guide D-1 Appendix D Hot Plug Backplane[...]

Features D-2 Hot Plug Backplane Features The hot plug ultra-wide SCSI backplane subsystem consists of a BP-W8 backplane and drive trays that support wide SCSI hard drives. It is specifically designed for a tower housing (IDUN) and accommodates up to eight SCSI drives. The backplane subsystem has the following major features: • Hot plug feature th[...]

Major Components NCR S26 Hot Plug Server User Guide D-3 Major Components This section describes the major components of the hot plug backplane.[...]

Major Components D-4 Hot Plug Backplane Hot Plug Backplane The figure below illustrates components of the hot plug backplane. Figure D-1. Hot Plug Backplane Components 8 7 6 5 4 3 2 1 1 2 3 4 5 6 7 12 11 10 9 8 Item Description Item Description 1 Power connector 7 J4 2 Front panel LED connector 8 SCSI drive slot 3 SCSI channel 1 9 Drive ID DIP swit[...]

Major Components NCR S26 Hot Plug Server User Guide D-5 Hot Plug SCSI Drive Tray The backplane subsystem comes with a 68-pin wide SCSI drive tray connector. Figure D-2. Hot Plug SCSI Drive Tray Components 1 2 3 4 5 6 7 8 9 Item Description Item Description 1 Power connector 6 Power switch 2 8/12-pin wide SCSI ID cable 7 Power LED 3 68-pin wide-SCSI[...]

SCSI Channel Configurations D-6 Hot Plug Backplane SCSI Channel Configurations The backplane SCSI channels 1 and 2 can support eight SCSI devices. You can configure the backplane as single-channel (combine) or dual-channel (split) controller. In single-channel configuration, channel 1 supports the SCSI devices plugged into slots 1 through 8. In a d[...]

SCSI Channel Configurations NCR S26 Hot Plug Server User Guide D-7 Single-Channel Configuration The figure below illustrates a single-channel configuration. Figure D-3 . Single-Channel Configuration Connect t o t he s y st em boar d W i de SCS I connec tor s Connect t o e xt ern al SCS I devi ces Connec t S CSI ch ann el 1 t o sl ot s 1 t hr ou g h[...]

SCSI Channel Configurations D-8 Hot Plug Backplane Connect the second set pins for both jumpers J3 and J4 as shown in the figure below. Figure D-4. J3 and J4 Jumper Settings J3 J4 The table below lists the terminator settings for the single-channel configuration. Table D-1 . Terminator Settings for Single-Channel Configuration Terminator Setting Wi[...]

SCSI Channel Configurations NCR S26 Hot Plug Server User Guide D-9 Dual-Channel Configuration The figure below illustrates a dual-channel configuration Figure D-5 . Dual-Channel Configuration C o n n e c t to t h e sys t em boa r d W i d e S CS I conne c tor s Con n ec t t o ext ern al SCS I d ev i c e s Connec t SCSI c ha nne l 1 t o s l ots 1 t h[...]

SCSI Channel Configurations D-10 Hot Plug Backplane Connect the second set pins for both jumpers J3 and J4 as shown in the figure below. Figure D-6. J3 and J4 Jumper Settings J3 J4 The table below lists the terminator settings for the dual-channel configuration. Table D-2. Terminator Settings for Dual-Channel Configuration Terminator Setting With E[...]

Setting Hard Disk ID Options NCR S26 Hot Plug Server User Guide D -11 Setting Hard Disk ID Options You have two options in setting the hard disk ID: • Strapping the SCSI IDs on the hotplug backplane • Strapping the SCSI IDs on the drive Strapping the SCSI IDs on the Backplane The wide SCSI hot-swap drive tray includes an 8/12-pin ID cable. See [...]

Setting Hard Disk ID Options D-12 Hot Plug Backplane Note: Normally, SCSI ID7 is reserved for the SCSI controller board. The figure below shows how to set the dip switches for the SCSI drive ID. See item 9 in Figure D-1 for the location of the dip switches on the backplane board. Figure D-8 . SCSI ID Switch Settings ON O N ON O N ON O N ON O N ON O[...]

Setting Hard Disk ID Options NCR S26 Hot Plug Server User Guide D -13 Strapping the SCSI IDs on the Drive You can use connector J1-A (see Figure D-7) to configure the SCSI IDs. Se e the table below. Table D-3. SCSI Drive ID Settings SCSI ID B it 3 Bit 2 Bit 1 B it 0 000 0 0 100 0 1 200 1 0 300 1 1 401 0 0 501 0 1 601 1 0 7* 0 1 1 1 810 0 0 910 0 1 [...]

Installation D-14 Hot Plug Backplane Installation This section describes the hot plug backplane installation procedures. Using the System Board SCSI Connectors To install the backplane when you are using the SCSI connectors on the system board, follow these steps: 1. Set the terminator switches on the backplane according to your planned SCSI channe[...]

Installation NCR S26 Hot Plug Server User Guide D -15 Figure D-9 . Installing the Hot Plug Backplane 5. Connect three power cables into the connectors at the back of the backplane board. 6. Remove the terminators on each of the SCSI drives that you will install. 7. Position the drive over the hot plug tray and connect the SCSI cable and power cable[...]

Installation D-16 Hot Plug Backplane Figure D-10. Connecting the Drive Cables 8. Secure the drive to the tray with four screws. Figure D-1 1. Securing the Drive to the Hop Plug Tray 9. Install the drive tray into the backplane board.[...]

Installation NCR S26 Hot Plug Server User Guide D -17 Note: Make sure that the power switch on the drive tray is set to the Unlock/Power Off position before you plug it to the board. Figure D-1 2. Installing the Hot Plug Drive Tray 10. Power on the system. 11. Slide the power switch of the drive tray to the Lock/Power On position. The power LED lig[...]

Installation D-18 Hot Plug Backplane Using an Add-on SCSI Controller Board To install the backplane board when you are using an add-on SCSI controller board, follow these steps: 1. Set the terminator switches on the backplane according to your planned SCSI channel configuration. Refer to the “SCSI Channel Configuration” section of this appendix[...]

Installation NCR S26 Hot Plug Server User Guide D -19 Figure D-13. Connecting the Power and SCSI Cables to the RAID Adapter Board 6. Follow steps 6 to 11 in the “Using the System Board SCSI Connectors” section of this appendix to complete the installation.[...]

Using the Hot Plug Feature D-20 Hot Plug Backplane Using the Hot Plug Feature The faulty drive indicator on the hot plug drive tray lights up whenever the drive that it carries becomes bad or defective. When this happens, you can replace the defective drive without shutting off the system or quitting any running application by using the hot plug fe[...]

NCR S26 Hot Plug Server User Guide E-1 Appendix E System Support Log[...]

Introduction E-2 System Support Log Introduction This chapter provides a place for recording server identification information and describes how to contact NCR support services. The following items are included in this chapter: • A place to record your class/model number, serial number, and system ID number • An overview of NCR on-site hardware[...]

System Identification NCR S26 Hot Plug Server User Guide E-3 System Identification The following numbers may be requested by a support associate if you have to contact NCR support services. Please fill in the spaces below to identify your particular server. Enter Class/Model Number ____________________ Enter Serial Number ____________________ Enter[...]

NCR Hardware Support Services E-4 System Support Log NCR Hardware Support Services NCR On-Site Hardware Support Services NCR offers on-site system hardware support. Check with your local office for detailed coverage hours. NCR Technical Support Web Site Additional technical information for this server is available to authorized users on the World W[...]

NCR Support Phone Numbers NCR S26 Hot Plug Server User Guide E-5 NCR Support Phone Numbers A list of NCR support telephone numbers is located in this chapter. Enter the NCR support phone numbers that you will use in the spaces provided below. Enter Hardware Support Number __________________ Enter Software Support Number __________________ Enter Aft[...]

NCR Support Phone Numbers E-6 System Support Log – Your NCR Customer Support Agreement number – Your company name and address – Name and telephone number of the person NCR should contact about the problem – Purchase order number – Billing address 3. Ask the support associate for the Support Call Incident number assigned to your support ca[...]

NCR Support Phone Numbers NCR S26 Hot Plug Server User Guide E-7 To place a software support call, follow these steps: 1. Call the software support number you recorded under the heading “NCR Support Phone Numbers” earlier in this chapter. Note that after-hours calls are subject to an extended coverage charge. 2. Provide the following informatio[...]

NCR Support Phone Numbers E-8 System Support Log United States Support In the United States, call the NCR General Purpose Global Support Center. AT&T UNIX SVR4 MP-RAS Support 1-800-543-9935 Microsoft Windows NT Support 1-800-GOWINNT Computer Hardware Support 1-800-262-7782[...]

NCR Support Phone Numbers NCR S26 Hot Plug Server User Guide E-9 Other Areas Support The table below contains a list of support telephone numbers for specific countries. Table E-1. Support Telephone Numbers for Specific Countries Country Toll-free number Toll number Australia 131 447 612 9935 3983 Austria 06-605722 31-35-687-6018 Belgium-FRA 0800-7[...]

NCR Support Phone Numbers E-10 System Support Log Netherlands 06-0225121 31-35-687-6000 New Zealand 0 800 445 337 N/A Norway 800-11351 31-35-687-6005 Philippines 1 800 611-0037 N/A Poland N/A 31-35-687-6023 Portugal 05-05313334 31-35-687-6017 PRC 10 800 3571 N/A Russia N/A 31-35-687-6026 Saudi Arabia N/A 31-35-687-6031 Singapore 800 616 1271 N/A So[...]

Customer Support Agreement NCR S26 Hot Plug Server User Guide E-11 Customer Support Agreement Attach a copy of your current customer support agreement here.[...]

Overview E-12 System Support Log Overview This appendix includes the forms to enter complete records for the NCR S26 Hot Plug Server. You should keep complete and accurate records. This appendix includes the following sections: • Support Services - information about NCR support services • Hardware Records - logs to enter the hardware performanc[...]

Support Services NCR S26 Hot Plug Server User Guide E-13 Support Services This section is for recording and maintaining information about NCR support services. The following items are included in this section: • A place to record your class/model number, serial number, and system ID number • An overview of NCR on-site hardware support services [...]

Support Services E-14 System Support Log NCR On-Site Hardware Support Services NCR offers on-site system hardware support. Check with your local office for detailed coverage hours. Three support levels are available, as listed below. Priority Plus Priority Next Day Coverage Hours 24 hours 7 days 8 a.m. - 9 p.m. Mon-Fri 8 a.m. - 5 p.m. Mon-Fri Respo[...]

Support Services NCR S26 Hot Plug Server User Guide E-15 Placing a Hardware Support Call To place a hardware support call, follow these steps: 4. Call the hardware support number you recorded on the previous page. Note that after-hours calls are subject to an extended coverage charge. 5. Provide the following information to the support associate: ?[...]

Support Services E-16 System Support Log – What operating system and version are you using? 8. Depending on the kind of failure or error, the system analyst may ask you to perform a system backup. Placing a Software Support Call Software support contract agreements are available to support your local operating system environment. Ask about these [...]

Hardware Records NCR S26 Hot Plug Server User Guide E-17 Hardware Records This section is for recording and maintaining hardware performance and service records. These records allow the system user and support associates to get important information to ensure successful operation of the system. Note: To maintain accurate records, it is essential th[...]

Hardware Records E-18 System Support Log This method is useful when you have large systems with many peripherals. Then whenever a peripheral is moved to a different system, the Hardware Log can stay with the equipment. One Log for the System and Separate Logs for Each Peripheral Category Maintain one Hardware Log for repair service, preventive main[...]

Hardware Records NCR S26 Hot Plug Server User Guide E-19 Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Problem Parts P/N P/N P/N P/N P[...]

Hardware Records E-20 System Support Log Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Problem Parts P/N P/N P/N P/N P/N P/N P/N P/N[...]

Hardware Records NCR S26 Hot Plug Server User Guide E-21 Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Problem Parts P/N P/N P/N P/N P[...]

Hardware Records E-22 System Support Log Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Problem Parts P/N P/N P/N P/N P/N P/N P/N P/N[...]

Hardware Records NCR S26 Hot Plug Server User Guide E-23 Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Problem Parts P/N P/N P/N P/N P[...]

Hardware Records E-24 System Support Log Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Problem Parts P/N P/N P/N P/N P/N P/N P/N P/N[...]

Hardware Records NCR S26 Hot Plug Server User Guide E-25 Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Problem Parts P/N P/N P/N P/N P[...]

Hardware Records E-26 System Support Log Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Problem Parts P/N P/N P/N P/N P/N P/N P/N P/N[...]

Software Records NCR S26 Hot Plug Server User Guide E-27 Software Records This section is for recording and maintaining software performance and service records. These records allow the system user and support associates to get important information to ensure successful operation of the system. Note: To maintain accurate records, it is essential th[...]

Software Records E-28 System Support Log This page intentionally left blank.[...]

Software Records NCR S26 Hot Plug Server User Guide E-29 Software Product Log Name of Software Package ____________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision Update Patch Revision Level Product Name Sales Order # Name of Install er[...]

Software Records E-30 System Support Log Software Product Log Name of Software Package ____________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision Update Patch Revision Level Product Name Sales Order # Name of Install er[...]

Software Records NCR S26 Hot Plug Server User Guide E-31 Software Product Log Name of Software Package ____________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision Update Patch Revision Level Product Name Sales Order # Name of Install er[...]

Software Records E-32 System Support Log Software Product Log Name of Software Package ____________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision Update Patch Revision Level Product Name Sales Order # Name of Install er[...]

Software Records NCR S26 Hot Plug Server User Guide E-33 System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#)[...]

Software Records E-34 System Support Log System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#)[...]

Software Records NCR S26 Hot Plug Server User Guide E-35 System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#)[...]

Software Records E-36 System Support Log System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#)[...]

Software Records NCR S26 Hot Plug Server User Guide E-37 System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#)[...]

Software Records E-38 System Support Log System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#)[...]

Software Records NCR S26 Hot Plug Server User Guide E-39 System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#)[...]

Software Records E-40 System Support Log System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#)[...]

Current System Configuration NCR S26 Hot Plug Server User Guide E-41 Current System Configuration This section is for recording and maintaining information about system components and peripherals. Complete the following on the forms provided in this section: • Adapter board locations • System equipment list • Hardware configuration report (a [...]

Current System Configuration E-42 System Support Log Adapter Board Locations Record information about each adapter board installed in your system. PCI Slot 1 PCI Slot 2 PCI Slot 3 PCI Slot 4 PCI Slot 5 Shared EISA Slot 3 Shared EISA Slot 2 EISA Slot 1[...]

Current System Configuration NCR S26 Hot Plug Server User Guide E-43 System Equipment List Page __________ Physical Path LDEV or LU Number Device Model Number Device Serial Number Description Location / Phone[...]

Current System Configuration E-44 System Support Log System Equipment List Page __________ Physical Path LDEV or LU Number Device Model Number Device Serial Number Description Location / Phone[...]

Current System Configuration NCR S26 Hot Plug Server User Guide E-45 Hardware Configuration As you make changes in the system, make a listing of the system’s current I/O configuration in this section.[...]

Preventive Maintenance E-46 System Support Log Preventive Maintenance This section is for entering preventive maintenance activities. The primary purpose of preventive maintenance is to keep unscheduled interruptions to a minimum. Following a well-planned preventive maintenance program can help you maintain a high level of system performance at a m[...]

Preventive Maintenance NCR S26 Hot Plug Server User Guide E-47 Disk Drives Check the preventive maintenance procedures listed in the documentation that came with your disk drive. Tape Drives Clean the magnetic tape path at regular intervals to remove oxide build-up, especially on the read/write head. Use only the prescribed cleaning fluids to clean[...]

Preventive Maintenance E-48 System Support Log • Clean device exterior surfaces. • Check only those adjustments known to require periodic attention. • Provide users with feedback about overall system performance. • Record the preventive maintenance information on the appropriate Hardware Log.[...]

Preventive Maintenance NCR S26 Hot Plug Server User Guide E-49 Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Ma r Apr May Jun Jul Aug Sep Oc t Nov Dec Time Required Scheduled Date Scheduled Time CE or Customer Initial[...]

Preventive Maintenance E-50 System Support Log Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Ma r Apr May Jun Jul Aug Sep Oc t Nov Dec Time Required Scheduled Date Scheduled Time CE or Customer Initial[...]

Preventive Maintenance NCR S26 Hot Plug Server User Guide E-51 Preventive Maintenance Reference Sheet Device Name Special Tools, Equipment, and Materials Preventive Maintenance Procedure Reference Manual (Title, Part #, and Page #)[...]

Preventive Maintenance E-52 System Support Log Preventive Maintenance Reference Sheet Device Name Special Tools, Equipment, and Materials Preventive Maintenance Procedure Reference Manual (Title, Part #, and Page #)[...]

Installation Records NCR S26 Hot Plug Server User Guide E-53 Installation Records This section is for attaching information about the parts and configuration of the system as it was shipped from the factory. Attach documents here such as packing lists, hardware configuration records, and software installation records. Note: After the system is inst[...]

Customer Support Agreement E-54 System Support Log Customer Support Agreement Attach a copy of your current customer support agreement here.[...]

List of NCR Support Telephone Numbers NCR S26 Hot Plug Server User Guide E-55 List of NCR Support Telephone Numbers This section contains support telephone numbers for the United States and other areas of the world. NCR Faxback System Call the NCR Faxback system at 1-803-939-2082 to receive a free faxed list of the latest information available. The[...]

List of NCR Support Telephone Numbers E-56 System Support Log Other Areas Support Toll numbers are marked with an asterisk (*). Toll-free numbers are unavailable in those areas. Country Number Country Number Australia 1-800-069-238 Luxembourg-FR 0800-2998 Austria 06-605722 Malaysia 800-5067 Belgium-FRA 0800-71252 Netherlands 06-0225121 Belgium-NED [...]

NCR S26 Hot Plug Server User Guide Index-1 Index A AFlash BIOS 5-3 Air flow See Ventilation Auto-configuration mode 4 -10 B BIOS 3-3 using the BIOS setup utility 4-2 C CMOS B-4 Communication configuring communication settings 4-8 Connector functions 2 -13 CPU 2-10, 3-3 D Date and time 4 -5, 5-8 Documentation 1-3 Drives configuring diskette drives 4[...]

Index Index-2 NCR S26 Hot Plug Server User Guide I IDE enhanced IDE features 4 -9 ISA See also Non-PnP ISA expansion boards 3-15 J Jumper settings 2- 12 M Memory configuring system memory 4 -8 ECC/parity mode selection 4- 13 external cache 4- 13 installing and removing SIMMs 3-7 internal cache 4- 13 large memory support mode 4 -9, 4-10 memory at 15[...]

Index NCR S26 Hot Plug Server User Guide Index-3 V Ventilation 2- 7[...]

Index Index-4 NCR S26 Hot Plug Server User Guide[...]