NEC 92600MFH05 manual

Multibutton T elephone Feature Handbook NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com 92600MFH05 April 2001 Printed in U.S.A. (1964) mfh05cvr1.QXD (with binding) 3/1/01 12:12 PM Page 1[...]

Nothing contained in this manual shall be deemed to be, and this manual does not consti- tute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC America, Inc. has no obligation to pro- vide any updates or corrections to this manual. Further , NEC America also rese[...]

Using Y our T elephone .....................................................1 Handsfree Options . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Using All Those Features! ...............................................2 Calling a Co-W orker . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Outside Calls . . . . . . . . . . . . . . . . . [...]

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Forced T runk Disconnect . . . .[...]

Outside Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . .86 Converting from Pulse to T one Dialing . . . . . . . .87 Are Y ou Behind a PBX? . . . . . . . . . . . . . . . . . . .87 Y ou May Have a Private Line . . . . . . . . . . . . . . .88 If Y ou Hear a W arning T one . . . . . . . . . . . . . . . . .88 How Prime Line W orks . . . [...]

V oice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 Calling Y our Mailbox . . . . . . . . . . . . . . . . . . . . .126 Leaving a Message . . . . . . . . . . . . . . . . . . . . . . .126 Forwarding Calls to Y our Mailbox . . . . . . . . . . .126 Emulating a Personal Answering Machine . . . . .127 T ransferring Calls to a M[...]

Y our telephone's Alphanumeric Display helps you use features and tells you about your calls. For example, a ringing outside line may dis- play a name before you answer it. (Y ou may be able to change the time and date on your phone if it's not correct. T urn to page 117 for more.) Press a One-T ouch Key for one-button contact with co-wor[...]

Calling a Co-W orker Y ou can dial a co-worker on the Intercom (page 59), or use Paging (page 90) if you don't know where they are. When you must get through right away , interrupt a call using Barge In (page 18). Certain Intercom calls may ring your phone on function keys as Multiple Directory Numbers (page 71). V isitors at your entrance doo[...]

Handling And Rerouting Y our Calls Use Hold (page 56) to have your call wait at your phone. Or , Park it in orbit for a co-worker (page 92). Have a call for a co-worker? T ransfer it to them (page 1 18). Don't know where they are? Use Meet Me Paging T ransfer (page 121) so they can pick it up wherev- er they are. If you want the call to come b[...]

There's no need to keep redialing your outside call if it's busy or unan- swered - use Repeat Redial instead (page 103). And when your sys- tem's lines are busy , T runk Queuing (page 123) lets you wait for a free one. If you have an emergency , Forced T runk Disconnect (page 50) allows you to get through on a busy line right away . [...]

When Y ou W ork In Groups If you and your co-workers handle each other's calls, you might want to be in a Department Calling group (page 35). Someone calling your group's number goes through to any- one who's available. Y ou can even have Department Step Calling (page 37) send your personal calls to your group when you're not av[...]

Have a T elephone Meeting Conference (page 33) allows you to quickly set up a telephone meeting. When your phone allows V oice Call Conference (page 34), others can join your outside call just by pressing the line key . Use Meet Me Confer ence (page 63) to set up a meeting which lets others join if they choose. Optionally , you can use Meet Me Pagi[...]

(page 98). Need one-button T ransfer and calling for a co-worker? Program a Hotline (page 58) on another function key . (When you see in this handbook, the operation needs a Programmable Function Key .) Are you a secretary - or do you have a secretary that handles your calls? Set up Secretary Call buzzer keys (page 109). Y ou can use Secretary Call[...]

Y our Phone Does the T alking The optional V oice Announce Unit (page 124) gives your system digital recording and play back capability . This lets you handle callers with that important "Personal T ouch". For example, if you don't have an operator , the Automated Attendant (page 16) can answer your calls and play a list of dialing o[...]

And, Y our Super Display Does The Thinking Do you want a feature but not know how to use it? Have you ever been busy on a call and not remembered the options your phone provides? If you have an optional Super Display T elephone , the Soft Keys on your telephone do the thinking for you. When you use your Super Display , your One-T ouch Keys automati[...]

T o find out more on using your Soft Keys, use the plastic laminated Reference Card that came with your phone. CHECK CLEAR TRUNK 01 NUMBER SAVED [MENU] [DIRECTORY] CHECK CLEAR TRUNK 01 9265400 CONFERENCE REPEAT DIAL SAVED DIAL ABB: COMMON ABB: GROUP [ ] CHECK CLEAR TRUNK 01 9265400 [MENU] [DIRECTORY] 92700 - 07 Using All Those Features! 10[...]

Abbreviated Dialing gives you quick access to numbers you call fre- quently . This saves time, for example, when calling a client with whom you deal often. Instead of dialing a long telephone number , you just use Abbreviated Dialing. There are three types of Abbreviated Dialing: Common, Group and Personal. All co-workers within your T enant Group [...]

1. + . 2. Dial bin number . The stor ed number dials out. The sys- tem selects a line for you. OR 1. + or (Common Abbreviated Dialing). T o pr eselect, press a line key instead of CALL1. 2. Dial Common Abbreviated Dialing bin number . The stor ed number dials out. Unless you pr eselect, the system selects a line for you. 1. + . 2. Dial bin number .[...]

1. 2. (Common only). 3. Dial the Abbreviated Dialing code (e.g., 001). If the entir e stor ed number is too long for your phone's display , press * to see the r est of it. T o check mor e Abbr eviated Dialing numbers, r epeat fr om step 2. 4. T o check your stored Abbreviated Dialing numbers: Abbreviated Dialing 13[...]

Account Codes are codes you enter that help keep track of outside calls. There are two types of Account Codes: Optional and Forced. W ith optional codes, the Account Codes you enter are solely for cate- gorizing your calls. For example, if you work in an accounting firm that must bill back customers for time on the phone, Optional Account Codes are[...]

Y ou can use your extension like an alarm clock to remind you of appointments and important meetings. Y our phone has two types of alarms: ● Alarm 1 - which sounds only once at the preset time. ● Alarm 2 - which sounds every day at the preset time. 1. + + Alarm type (1 or 2). 2. Dial the alarm time (24-hour clock). For example, for 1:15 PM dial[...]

☞ This feature requires a V oice Announce Unit (V AU). Automated Attendant automatically answers your system's outside calls, plays a prerecorded greeting and then lets callers directly dial you or your co-workers. This gives your system immediate answering and routing of calls without an operator or dispatcher . The Automated Attendant can:[...]

Background Music (BGM) sends music from an FM receiver , tape deck or CD player your company provides to the speaker in your tele- phone. This helps give you a pleasant working environment. The Background Music plays whenever your phone is idle. 1. + . 2. to hang up. T o T urn BGM on or off: Background Music 17[...]

Barge In permits you to break into a co-worker's established call. Use Barge In when you have to get a message through right away (such as in an emergency). Bar ge In sets up a three-way call between you, your co-worker and their caller . Y our system provides two Barge In modes: Monitor Mode and Speech Mode. W ith Monitor Mode, you can listen[...]

Use Call Forwarding to redirect your calls to another extension. W ith Call Forwarding, you're sure your calls are covered when you are away from your work area. There are four types of Call Forwarding: ● Call Forwarding when Busy or Not Answered Calls forward when your extension is busy or not answered. ● Call Forwarding Immediate All cal[...]

3. Dial destination extension, V oice Mail master number or press V oice Mail key . Y ou cannot forwar d to a Department Gr oup pilot number . Once you forwar d, only the destination user can place an Inter com call to you. 4. Dial Call Forwarding type: 2 = All calls 3 = Outside calls only 4 = Intercom calls only 5. to hang up (if you dialed in ste[...]

Use Off-Premise Call Forwarding to forward your calls to an of f-site location. Stay in touch when you're away from the office by forward- ing to your cellular phone, home office, hotel or meeting room. 1. + . OR 1. (Call Forward to Device). 2. + Dial line access code. Line access codes ar e 9 (ARS/T runk Gr oup Routing), 804 + Line Gr oup (1-[...]

While you are at a co-worker's desk, you can direct your calls to your co-worker's extension. Use Call Forward Follow Me if you get detained with your co-worker longer than expected. Instead of ringing your own phone unanswered, your calls will ring you where you are. (T o reroute calls from your own extension, use Call Forwarding on page[...]

If you call an extension that is Call Forwarded or in Do Not Disturb, use Call Forwarding/DND Override to talk to the extension user any- way . This is helpful, for example, if you have an important message or emergency and you must get through. 1. Call the forwarded or DND extension. 2. (Override). T o override an extension: Call Forward/DND Overr[...]

Y ou can time your outside calls on your telephone display . Y ou'll find Call T imer indispensable if you must keep track of your time on the phone. For incoming calls, the Call T imer begins as soon as you answer the call. For outgoing calls, the Call T imer starts about 10 sec- onds after you dial the last digit. 1. Place or answer the outs[...]

After you call a busy extension, use Call W aiting to wait in line (i.e., Camp On) without hanging up. When you Camp On, the system sig- nals the busy user indicating that you are waiting. Y our call goes through when the busy extension becomes free. Call W aiting also helps when you are on the phone because it lets you know when additional calls a[...]

When you call a busy extension, you can leave a Callback request for a return call. Y ou do not have to repeatedly call the busy extension back, hoping to find it idle. When you leave a Callback, the system handles your request as follows: ● When the busy extension becomes idle, the system rings you. ● After you answer the Callback ring, the sy[...]

Caller ID allows a display keyset to show an incoming caller ’ s tele- phone number (up to 12 digits) and optional name. The Caller ID information can be displayed either before or after answering a call. Normally , the system provides the Caller ID post-answer display . W ith the pre-answer display , you can preview the caller ’ s number befor[...]

Y ou can stor e the Caller ID data in the sys- tem’ s Caller ID T able or in one of your One T ouch keys. 1. Press (Caller ID Edit). 2. T o store a number in a One T ouch key: Dial ( P ersonal) + Press + Press One T ouch key that will store the Caller ID information + (Optional - if name is not sent from telco) If you see ENTER NAME, enter the na[...]

1. Press . 2. Dial or press (Caller ID Edit). 3. Dial ( N ew). If you see T ABLE IS FULL, you can- not add any mor e entries to the Caller ID T able. 4. Enter the number you want to add to the Caller ID T able. For wild car d entries, pr ess FLASH. This allows you to associate several phone numbers with the same name. For example, 926-540(FLASH) wo[...]

4. T o find a name entry in the T able: ● Dial . ● Enter the name you want to change and press . The system finds the first name that matches the letters you enter ed. OR T o find a number entr y in the T able: ● Dial ( N o). ● Dial the number you want to change and press . ● Re-enter the highlighted number and press when you are done. Y [...]

● Enter the name you want to delete and press . The system finds the first name that matches the letters you enter ed. T o sear ch for other names with the same letters, pr ess and . If you see NO MATCH, the name doesn’ t exist. ● T o delete the name, press . ● Dial to confirm the deletion or dial to cancel. In either case, you return to St[...]

1. Press . 2. Dial . If you missed any calls, the displays shows MISSED CALL C:2 E:3 The second r ow of your display shows the Caller ID number you missed. T o see the name (if sent fr om the telco), pr ess CHECK. If you missed mor e than one call, pr ess and to see the list. 3. T o call the displayed number , dial . OR T o erase the displayed numb[...]

Conference lets you add additional inside and outside callers to your conversation. W ith Conference, you can set up a multiple-party tele- phone meeting without leaving the office. The system allows either four or eight parties maximum per Conference. In addition to Conference, there are other ways to have a telephone meet- ing. See V oice Call Co[...]

W ith V oice Call Conference, others in your work area can easily join into your outside calls. T o initiate a V oice Call Conference, press a uniquely programmed V oice Call Conference key and tell your co- workers to join the call. The system releases the privacy on the line, and other users can just press the line key to join in. The system allo[...]

If you work closely with a group of co-workers, your Communications Manager may have programmed you into a Department Calling Group. Department Calling makes it easier for others in your company to send calls to your group. This is because your Department Calling Group has a dedicated pilot number . T o get a free group member , co-workers can just[...]

W ith Circular Routing, each call rings a new extension. 1. + Department Group pilot number . 1. + + . OR (Department Group log out). The key lights while you ar e logged out. 1. + + . OR 1. (Department Group log out). The key goes out when you log back in. T o return to your Department Group: T o log out of your Department Group: T o call a Depart[...]

If you place an Intercom call to a busy Department Group member , Department Step Calling allows you to quickly call another member in the same group. Y ou don't have to hang up and place another Intercom call. Y ou can also use Department Step Calling to cycle through the members of a Department Group. 1. Place call to busy Department Group m[...]

Use Dial Number Preview to preview a number in your telephone's display before you dial it out. This helps you avoid dialing errors. For example, if you review the previewed number and find an error , you can cancel the number and re-enter it correctly . Dial Number Preview is available for both outside and Intercom calls. 1. Do not lift hands[...]

When you enable Dial Pad Confirmation T one for your extension, you hear a beep each time you press a dial pad key . This beep reminds you that you have pressed a key . The confirmation tone is particularly helpful for Intercom calls and calls on Dial Pulse lines. For these types of calls, you don't hear tones echoed back to your handset or sp[...]

Use Directed Call Pickup when you need to answer a call ringing another extension without leaving your phone. This lets you easily cover a co-worker's calls when they have to be away from their desk. 1. or . 2. . 3. Dial your co-worker's extension number . T o intercept calls ring- ing a co-worker's phone: Directed Call Pickup 40[...]

If you have a Display or Super Display phone, Directory Dialing allows you to select a co-worker or outside number from a list of names, rather than dialing the phone number . There are four types of Directory Dialing: C - Company (Common) Abbreviated Dialing D - Department (Group) Abbreviated Dialing P - Personal Abbreviated Dialing (One-T ouch Ke[...]

For example, dial 2 if the name begins with A, B, C or 2. If the name begins with Q or Z, dial 0. 5. Look at your phone’ s display and dial the digit for the letter/number selected in step 4 above. For example, if you dialed 2 in step four , you’ll see: 1=A 2=B 3=C 4=2. Y ou’ll want to dial 1 to select the letter A, 2 to select B and so on. T[...]

Do Not Disturb (DND) blocks incoming calls, Call Forwards and Paging announcements to your extension. DND permits you to work undisturbed at your desk without interruptions from your phone. When you activate DND, incoming calls still flash your line keys. While in DND, you may use your phone in the normal manner for placing and processing calls. Th[...]

Y our system may have Door Boxes. A Door Box is a self-contained Intercom unit typi- cally used to monitor entrance doors. A vis- itor at the door can press the Door Box call button (like a door bell). The Door Box then sends chimes to certain extensions. If you receive Door Box chimes, you can just lift the handset to answer them. Y ou can then ta[...]

If you do a lot of call processing (like an operator or dispatcher), you may have either a 1 10-Button or 24-Button Direct Station Selection (DSS) Console. The DSS Console gives you a Busy Lamp Field (BLF) and one- button access to extensions, trunks and certain system features. Use the DSS Console to help you: ● Call Extensions and Door Boxes ?[...]

1. Press DSS Console key assigned to out- side line. On 28i/124i, pr essing EXT . 2 selects the DSS keys for outside lines. 2. Dial outside telephone number . If you don't have Handsfr ee, you must lift the handset to speak. 1. Press flashing DSS Console key assigned to outside line. 1. Press DOOR + DSS Console key for Door Box you want to cal[...]

1. Place or answer call. If you ar e on an Inter com call, pr ess befor e going to the next step. 2. Press DSS Console key for extension that will receive T ransfer . Y ou cannot T ransfer to an extension that is busy or in DND. 3. (Optional) Announce call. If the called party doesn't want the call, pr ess flashing to r etrieve it. 4. to hang [...]

1. Press Night Service key (NIGHT , DA Y , BREAK or NITE 2). 1. Press AL T . Y ou hear a short confirmation tone. If you hear a long tone, you cannot enable Alternate Answer . Another user has alr eady enabled your console as their Alternate Answer destination. Alternate Answer BLF When the AL T Alternate Answer key is . . . is . . . On Enabled Off[...]

Flash allows you to access certain features of the telephone company or PBX to which your phone system is connected. This lets you take full advantage of whatever features the connected telephone company or PBX offers. Flash accesses these features by momentarily interrupt- ing the loop current on your outside line. This is much like briefly pressi[...]

Forced T runk Disconnect enables you to disconnect (release) another extension's active outside call if you need to use their line. Y ou can then place a call on the released line. 1. Press for the busy trunk. OR Dial trunk access code (e.g., + trunk number). 2. . Y ou hear confirmation beeps as the system disconnects the line. Y ou can now pl[...]

☞ This feature requires a V oice Announce Unit (V AU). A General Message is a prerecorded V oice Announce Unit (V AU) message to which you and your co-worker's can listen. This message typically contains important company information that all employees should hear . 1. Do not lift the handset or press . 2. 1. + . 2. T o record, dial . OR T o[...]

If you frequently work together with the same people, your extensions may be in a Call Pickup Group. This allows you and your co-workers to use Group Call Pickup to easily answer each other's ringing calls. Group Call Pickup also helps if you frequently cover for co-workers in another Pickup Group. When a call rings one of their phones, you ca[...]

Use Group Listen when you want others in your office to listen in on your call. While you talk on the handset, your caller's voice broadcasts over your telephone's speaker . Group Listen automatically turns your Handsfree microphone off so your caller cannot hear the conversation in your office. 1. Place or answer call using the handset. [...]

When it's inconvenient to hold the handset, you can use the speaker and microphone in your telephone and talk Handsfree instead. Handsfree is great when you don't have a free hand for the phone. (For example, you may want to enter data at a computer terminal while talking to a customer on the phone.) There are three types of Handsfree ope[...]

T o get even more freedom and convenience than with Handsfree, pur- chase a Headset and connect it to your telephone. In addition to hav- ing your hands free for other work, you'll have privacy on a call that is not available with Handsfree. 1. Unplug the telephone handset and plug in the headset. 2. Press (Headset). OR + . Y ou hear a confirm[...]

Don't place your handset down on the desk when you need your caller to wait, use Hold instead. Hold places your call in a temporary waiting state until you can get back to it. While the call waits, you can process calls or use other features. And don't worry if you forget about the call and leave it on Hold too long - it will recall back [...]

1. Pressing flashing . Exclusive Hold 1. (Exclusive Hold). The key flashes fast while on Hold; flashes slowly when r ecalling. 1. Pressing flashing . Group Hold 1. + + to hang up. 1. + . Intercom Hold 1. + to hang up. 1. + . T o pick up an Intercom call from Hold: T o place an Intercom call on Hold: T o pick up a call on Group Hold: T o place a cal[...]

When you need one-button calling and T ransfer to a co-worker, use Hotline. Y ou'll find Hotline to be a great convenience if there is some- one in your company with whom you work closely (such as your busi- ness partner). Y ou and your partner can call or T ransfer calls to each other just by pressing a single key . Y our Hotline key shows th[...]

Call a co-worker over the Intercom. Normally , you are not restricted from placing an Intercom call to any other extension. However , if your telephone system is shared by several businesses, you may not be able to call the other business's extensions. Check with your Communications Manager . 1. + Extension number . Y ou can optionally dial 0 [...]

1. If the call is ringing, this makes it voice-announce. If the call voice- announces, this makes it ring. 1. + + to hang up. 1. + + to hang up. Intercom Abandoned Call Display Y ou can display a list of the Intercom calls placed to you while you were away from your phone. 1. + . Pr ess CALL2 r epeatedly until no mor e calls display . 2. to return [...]

Instead of dialing a busy or unanswered outside call again, quickly redial it with Last Number Redial. Last Number Redial stores the last outside call you placed in memory so you can easily recall it. The stored number can be up to 24 digits long, using 0-9, # or *. Y ou can also quickly redial your last call using Repeat Redial (page 103) and Save[...]

Line Preference determines how you place and answer calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference. Ask your Communications Manager which type you have. Incoming Incoming Line Preference sets how you Line answer calls. When a call rings your phone, Preference lifting the handset answers either t[...]

Use Meet Me Conference to have a telephone meeting which lets oth- ers join if they choose. After you announce the Meet Me Conference over the Paging, a co-worker joins the meeting by dialing the Meet Me Conference code. There are two types of Meet Me Conference: Meet Me External Conference and Meet Me Internal Conference. W ith Meet Me External Co[...]

1. + + External Paging zone (1-8 or 0 for All Call). Y ou connect to the other parties. Meet Me Internal Conference 1. While on a call, . 2. + Internal Paging zone (0-9 or 00-64). OR (Internal Paging). Y ou can optionally pr ess CALL1 and dial combined zones *10 to *18 instead. See Paging on page 90 for mor e on combined zones. 3. Announce the call[...]

Need to talk to a co-worker and don't know where they are? Meet Me Paging allows you to set up a private meeting on a Page zone. While you meet on the zone, no one else can hear your conversation, join in or make an announcement using that zone. There are two types of Meet Me Paging: Meet Me External Paging and Meet Me Internal Paging. W ith M[...]

Meet Me Internal Paging 1. + + Internal Paging zone (0-9 or 00-64). OR (Internal Paging Zone). Y ou can optionally pr ess CALL1 and dial combined zones *10 to *18 instead. See Paging on page 90 for mor e on combined zones. 2. Announce the zone. 1. + (if your phone is in the zone called). OR (Internal Paging Zone Answer) (if your phone is in the zon[...]

While on an outside call, use Memo Dial to jot a number down in your phone's memory . Memo Dial is like a notepad. For example, if you dial Directory Assistance and ask for a number, you can use Memo Dial to remember it. Y ou can then quickly call the stored Memo Dial number after you hang up. 1. (Memo Dial) + Dial number you want to store + ([...]

Don't keep recalling a busy or unanswered co-worker . Leave them a Message W aiting request for a return call instead. The request is a flashing lamp at the extension you call and a steadily lit lamp on your phone. When your co-worker answers the Message W aiting, they automatically call your extension. And if someone leaves you a Message W ai[...]

These ar e the messages co-workers left at your extension. The messages left first display first. 1. + + or to scroll through your messages. Pr ess your Message W aiting key or CALL1 to call the displayed extension. 2. to return to the T ime and Date dis- play . OR 1. (Message W aiting). 2. or to scroll through your messages. Pr ess your Message W [...]

T urn your telephone's Handsfree and handset microphone off when you don't want your caller to hear your voice. When you turn your Handsfree or handset microphone off, it stays of f until you choose to turn it back on. 1. This turns your Handsfr ee micr o- phone off. Y ou can pr ess this key any- time while your phone is idle, busy on a c[...]

Multiple Directory Numbers Multiple Directory Numbers allow you to have more than one exten- sion number . In addition to your "normal" extension number (e.g., 320), you can have additional "virtual" extension numbers on Multiple Directory Number function keys. For example, you can have virtual extension number 600 for your sale[...]

Y ou can program a name for your extension. The name can be up to 10 digits long. When you call a co-worker that has a display tele- phone, they see your name instead of your extension number . Y our co- worker knows who's calling without having to look up your extension number . Use the following chart when entering or editing your name. When[...]

1. + + Enter name (see the chart above). Y our name can be up to 10 digits long. 2. . Y ou hear confirmation beeps. 3. to hang up. T o program your extension's name: Keys for Entering Names Use this key . . . When you want to . . . DSS8 Enter a blank space. After selecting your entry , press CHECK to have the system accept it. DSS9 Enter exten[...]

Y ou may be able to activate Night Service for your system. Used after normal working hours, Night Service redirects your system's incoming calls to where they should ring at night. For example, when most of your co-workers have left for home, your system may redirect calls to the security desk. When you activate Night Service, select one of e[...]

1. + + Night Service Password. The Night Service Passwor d is nor- mally 0000. Check with your Communications Manager . 2. Dial the Night Service Mode: 0= Day Mode, 1 = Night Mode, 2 = Midnight Mode, 3 = Rest Mode, 4= Day 2 Mode, 5 = Night 2 Mode, 6 = Midnight 2 Mode, 7 = Rest 2 Mode Y ou hear confirmation beeps. 3. to hang up. 1. (Night Service). [...]

T rying to get in touch with a co-worker who is busy on a handset call? Use Off Hook Signaling to let your co-worker know you're trying to get through. The of f hook signal you send to your co-worker is either ringing or a voice announcement over their idle (second) line appearance. Y our phone system provides four Off Hook Signaling options ([...]

respond by just speaking toward their phone. Their telephone's Handsfree microphone picks up their voice. Y our co-worker's initial call continues uninterrupted. If the extension you call does not have Handsfree . . . Y our co-worker receives Off Hook Signaling ring. They must first place their initial call on Hold before they can respond[...]

Use your One-T ouch Keys for one button access to co-workers, out- side lines and selected system features. Y ou'll find this a great time saver when calling the clients and co-workers you talk to most often. Instead of dialing the codes, just press the One-T ouch Key . Y our One-T ouch Keys give you: ● Direct Station Selection - One button [...]

1. + + you want to program. 2. for T runk Group Access code. OR + trunk number (01-192) for a specific trunk. OR + T runk Group number (e.g., 1) for a T runk Group. 3. Dial the number you want to call + . T o enter a pause, pr ess . 4. Optional for Display Phones: Enter a name for the One-T ouch key (see Name Storing on page 72) + . 5. to hang up. [...]

1. + + you want to program. 2. Dial Feature Code you want to store. For example, stor e 2 to make a call- back key . Refer to the features in this handbook for the appr opriate Service Codes. 3. to hang up. 1. If you pr ess a line key befor e pr essing a One-T ouch Key for outside calling, the system automatically r emoves any stor ed trunk codes. [...]

Using Personal Speed Dial without One-T ouch Keys 1. + . 2. Dial a Personal Speed Dial bin number (1-9 or 0). Bins 1-9 corr espond to One-T ouch Keys 1-9. Bin 0 corr esponds to key 10. 3. Dial outside number you want to call. The bin should contain a trunk access code: 9, #9 + T runk number or 804 + T runk Group number . T o enter a pause, pr ess M[...]

Do you frequently dial a long sequence of codes and numbers for the same operation? One-T ouch Serial Operation can simplify your phone by letting you store the entire sequence of steps under a One-T ouch Key . This includes dial pad digits, feature keys, function keys and even other One-T ouch Keys. For example, before you leave the office at nigh[...]

If you stor e a One-T ouch Key as part of a Serial Operation, the system stor es the first level (One-T ouch) function. 3. (Serial Operations). 4. to hang up. 1. (Serial Operation) + . 1. + (twice). The stor ed Serial Operation displays. T o check another key , pr ess it twice befor e going to step 2. If the stor ed number does not fit in the displ[...]

There are many types of outside calls that you can answer from your phone. Y ou can tell a lot about the call coming in by listening for ring- ing, watching your phone's keys and checking the display (if you have one). Also use the chart below as a guide. Ask your Communications Manager about the different types of calls you are expected to an[...]

For this type of call... Y ou hear ... And see... T ransferred Call T wo quick rings - flashing slowly (If you have a line repeated (green) key for it) flashing fast T ransferred Call T wo quick rings - (If you don't have a repeated flashing fast line key for it) 1 These calls initially ring only at your phone. 1. or . Depending on how your ph[...]

Y our phone offers you several ways to place outside calls. Y ou can: ● Press a line key for one-button access to a specific line. ● Press a loop key for one-button access to the first available line in a line group. ● Dial a code to select a specific line. ● Dial a code to select the first available line in a line group. ● Dial 9 to use [...]

Y our line gr oup numbers are 1-9, 01- 99 or 001-128. Ask your Communications Manager . 2. Dial number . 1. + . The system automatically r outes your call using ARS or T runk Gr oup Routing - whichever is installed. Converting from Pulse to T one Dialing If your company is in a Dial Pulse area, you may need to change the dialing mode of your phone [...]

● The PBX may restrict you from placing certain types of calls. ● If you use Automatic Route Selection, your telephone system may automatically insert whatever codes the PBX requires. For exam- ple, when you dial 9 926 5400 for an outside call, your system may send 9 9 926 5400 to the PBX. ● Y ou may be able to T ransfer to and Conference wit[...]

Did Y our Call Go Through? If you dial certain calls and you find that they do not go through, ask your Communications Manager the following questions: ● Is my telephone T oll Restricted? If it is, what numbers am I pre- vented from dialing? ● Can I override T oll Restriction? If so, what is my override code? 1. + + Password. 2. + Dial number w[...]

Internal Paging Need to locate a co-worker or make an announcement? Use Internal Paging. Y our system can have All Call Internal Paging and, depending on your system, up to 64 zones of Internal Paging. When you make an All Call Paging announcement, your voice broadcasts to all extensions set to receive All Call Paging. When you make a Zone Paging a[...]

Combined Paging Use Combined Paging when you want to simultaneously Page into an internal and corresponding external zone. For example, you can Page your company's warehouse and outside loading dock at the same time. Combined Paging is available for Paging zones 1-8 and All Call. 1. + + Combined Paging zone. OR (All Call External Page). Combin[...]

Have a call for a co-worker and can't find them? Put their call in a waiting state called Park so they can pick it up. After you Park the call, Page the co-worker you want to receive the call and hang up. When your co-worker hears the Page, they dial the orbit or press a Park key to pick up the call. There are two types of Park: System and Per[...]

1. Do not hang up. 2. + . 3. Page your co-worker to pick up the call. 4. to hang up. If not picked up, the call will r ecall to you. If parked at your extension: 1. + . OR If parked at a co-worker's extension: 1. + + Co-worker's extension. T o pick up a call parked at an exten- sion (yours or a co- worker's): T o Park a call at your [...]

☞ This feature requires a V oice Announce Unit (V AU). When you are away from your phone, Park and Page can let you know when you have a call waiting to be answered. T o enable Park and Page, you record a Personal Greeting along with an additional Paging announcement. Y our callers hear your Personal Greeting and automati- cally wait at your phon[...]

5. + Dial Page Zone that should broadcast your announcement. For example, for Internal Zone 1 dial 801 + 1. Or , for Combined Paging Zone 1, dial *1 + 1. 6. Dial Park and Page type: 2 = All calls 3 = Outside calls only 7. to hang up when you are done. Y our DND or Call Forwar ding (Device) Pr ogrammable Function Key flashes when Call Forwar ding is[...]

☞ Personal Greeting requires a V oice Announce Unit (V AU). Use Personal Greeting to forward your calls and automatically play a recorded message to your callers. This lets you add a personal touch to your Call Forwards. For example, you can record, " Hi, this is (your name). I'll be out of the office today . In my absence, Mary Jones c[...]

● Off-premise via Common Abbreviated Dialing (by entering #2 + bin). ● Greeting without forwarding so caller hears busy (by entering your exten- sion number). Y ou cannot forwar d to a Department Gr oup pilot number . 5. Dial Personal Greeting type: 2 = All calls 3 = Outside calls only 4 = Intercom calls only 6. to hang up. Y our DND or Call Fo[...]

Customize your phone by storing features or outside lines under your Programmable Function Keys. For example, to return a Message W aiting, just press your Message W aiting function key instead of dialing . 1. + + you want to program. 2. Select key code from chart below . 1. + you want to check. The pr ogrammed function displays. Programmable Funct[...]

Programmable Function Key Codes Use key For this feature code When you are Or dial Central Office Calls 0001- Pressing a line key to place or #9 0192 answer a trunk call (where trunks can range from 0001-0192) 1078 + Pressing a loop key to place or - T ype + answer a call. T ype = 0 Group (Incoming), 1 (Outgoing) or 2 (Both ways), Group = 000 (All [...]

Programmable Function Key Codes Use key For this feature code When you are Or dial Hold 1043 Putting a call on System Hold - (if your phone's Hold key is reassigned) 1044 Putting a call on Exclusive Hold - Meet Me Conference 1010 Joining a Meet Me Conference 863 and Meet Me Paging or Page Memo Dial 1015 Storing, using or checking a - Memo Dial[...]

Programmable Function Key Codes Use key For this feature code When you are Or dial Night Service 1090 + Activating the Day 2 Mode 818 + (cont’d) pswd pswd (0000) + 4 1091 + Activating the Night 2 Mode 818 + pswd pswd (0000) + 5 1092 + Activating the Midnight 2 Mode 818 + pswd pswd (0000) + 6 1093 + Activating the Rest 2 Mode 818 + pswd pswd (0000[...]

Programmable Function Key Codes Use key For this feature code When you are Or dial Repeat Redial 1075 Activating Repeat Redial DIAL + LND Reverse V oice Over 1056 + Initiating Reverse V oice Over - dest. ext. Room Monitor 1025 Activating Room Monitor - Save Number Dialed 1014 Saving, redialing or checking a - saved number Secretary Call (Buzzer) 10[...]

T rying to get in touch with a customer and their phone is always busy or unanswered? Don't keep redialing it manually - have Repeat Redial do it for you. Repeat Redial will retry your call automatically (up to three times) so you can go back to work. Y ou can also quickly redial your last call using Last Number Redial (page 61) and Save Numbe[...]

While you are busy on a handset call, Reverse V oice Over allows you to make a private Intercom call to an idle co-worker . Just press your Reverse V oice Over function key to call your co-worker . Y our initial caller cannot hear your voice, but you can keep talking to your co- worker as long as you hold down your key . Reverse V oice Over is grea[...]

Call a co-worker or outside party by just lifting the handset on your telephone. The call goes through automatically - there is no need to dial digits or lift the handset. There are two types of Ringdown: Ringdown Extension and External Hotline. W ith Ringdown Extension, you reach another extension (typically a lobby or service phone) when you lift[...]

Use Room Monitor when you want to listen to the sounds in another work area. For example, Room Monitor could let you listen to the sounds in the warehouse when it's left unattended. Y ou just set up a Room Monitor with a phone in the warehouse area. Y ou must activate Room Monitor at your phone and at the phone you want to monitor . Y ou can o[...]

While on an outside call, you can save the number you just dialed and easily dial it later . This lets you quickly redial a busy or unanswered number without manually dialing any digits. Y our system remembers your saved number until you save a new one in its place. Y ou can also quickly redial your last call using Last Number Redial (page 61) and [...]

1. (Save Number Dialed). The stor ed number displays for six seconds. The stor ed number dials out if you: - Lift the handset - Pr ess an idle line key - Pr ess an idle CALL key - Pr ess SPK 2. 1. + + to hang up. T o clear your saved number: T o see the number you saved: Save Number Dialed 108[...]

Secretary Call Buzzer lets you alert a co-worker without disturbing their work. They can then call you on the Intercom when it's conve- nient. T o use this feature, both you and your co-worker must have Secretary Call Buzzer keys. When you press your buzzer key , your co- worker gets a beep and their buzzer key starts to flash. Y our own buzze[...]

1. Press lit (Secretary Call Buzzer). Both the boss and secr etary buzzer keys go out. 1. Do not lift your handset. 2. Press flashing (Secretary Call Buzzer). Both the boss and secr etary buzzer keys go out. Secretary Call Pickup Press your Secretary Call Pickup key to have calls intended for a co- worker go to you instead. This gives you a simplif[...]

Activate a Selectable Display Message when you leave your desk. A co-worker calling your extension will see the message you activated on their telephone's display . For example, when you leave for lunch, activate the "OUT FOR LUNCH BACK A T" message and enter the time when you will return. Y our callers will know where you have gone [...]

1. + . OR (Call Forward to Device). 2. + Message number (01-20). Use and to scr oll thr ough the messages. 3. (Optional for messages 1-8 and 10) Dial the digits you want to append to the message. Y ou can append messages 1-8 and 10 with digits (e.g., the time when you will be back). Y ou enter the time in 24-hour format, but it displays in 12-hour [...]

If you work in an area where your extension is close to others, you may want to customize the way calls ring your phone. This will help you differentiate calls to your extension from calls to other extensions. 1. + . 2. to set Intercom ring or to set outside line ring. T ransferred calls use the Inter com ring tone you select. 3. Dial code for the [...]

Do you have a caller that wants to talk to a co-worker , but needs to consult with you when they are done? If so, use Serial Call. When you T ransfer a call with Serial Call, it automatically returns to you as soon as the conversation with the T ransfer destination ends. Assume for a moment that you are a Customer Service Representative talking to [...]

T andem T runking lets you set up a Conference with two outside callers and then drop out of the call - leaving the callers talking in an Unsupervised Conference. Once you drop out you are not part of the conversation. The Unsupervised Conference continues until either out- side caller hangs up. Optionally , you can rejoin the Conference and end it[...]

Confer ence continues. If one of your out- side callers hangs up, the Confer ence ends. 1. Flashing . Y ou must have a line key to be able to r ejoin the Confer ence. Pr ess T ransfer key or HOLD + #8 to r einstate the Confer ence. If one of the callers hangs up, you continue talking to the r emaining caller . 1. Press flashing to return to the Con[...]

Y ou see the T ime and Date on your telephone's display when it is idle. If you notice that the T ime and Date are incorrect, you may be able to change them. Use some caution, however , since the T ime and Date affect how your system routes calls and handles other features. 1. + . 2. Dial the T ime and Date password. The passwor d is normally [...]

T ransfer lets you quickly send the call you are on to a co-worker . Y ou can T ransfer both Intercom and outside calls. Y ou can use the follow- ing types of T ransfer: Screened T ransfer Announce the call to your co-worker before hanging up. Use Screened T ransfer when you're not sure your co-worker is in, or you think they might not want th[...]

If you want your transferred call to automatically come back to you when your co-worker hangs up, use Serial Call (page 1 14). T ransferring Outside Calls 1. Y ou hear T ransfer dial tone. 2. Dial co-worker's extension number . If the extension is busy or doesn't answer , you can dial another extension number or pr ess the flashing line k[...]

T ransferring Intercom Calls 1. + Extension to receive your call. If the extension is busy or doesn't answer , you can dial another extension number or pr ess the flashing CALL key to r eturn to the call. In addition, you may be able to hang up and have the call Camp-On. 2. Announce call and hang up. If your co-worker doesn't want the cal[...]

Meet Me External Paging T ransfer 1. 2. + External Paging code (1-8 or 0 for All Call). OR (External Paging Zone). OR Combined Paging Zone code ( + 0-8). 3. Announce Call. 4. When Paged party answers, to T ransfer call to them. 1. + + Announced External Paging code (1-8 or 0 for All Call). Y ou connect to the Paging party . 2. Stay on the line. Aft[...]

Meet Me Internal Paging T ransfer 1. 2. + Internal Paging code (0-9 or 00-64). OR (Internal Paging Zone). OR Combined Paging Zone code ( + 0-8). 3. Announce Call. 4. When Paged party answers, to T ransfer call to them. 1. + (if your exten- sion is in the zone called). OR + + Zone number (0-9 or 00-64) (if your extension is not in the zone called). [...]

When you try to place an outside call and hear busy tone from your own phone system, you don't have to hang up and try again later . Use T runk Queuing to leave a request for the busy line to call you when it's free. Just answer when T runk Queuing rings you back and dial your call again. If you prefer , use T runk Camp On to wait for the[...]

☞ This feature requires a V oice Announce Unit (V AU). Y ou can record the V oice Announce Unit (V AU) messages your sys- tem uses for Automated Attendant greetings (page 16) and the General Message (page 51). If your system has incoming 900 service, you can also record the message that plays to those callers before automatic billing occurs. Y ou[...]

☞ This feature requires an optional NVM-Series V oice Mail system. T ired and frustrated by missed calls, inaccurately written messages and telephone tag? End these hassles with Integrated V oice Mail. Ask your Communications Manager if you have this type of V oice Mail system installed. Integrated V oice Mail enhances your phone by giving you: C[...]

Calling Y our Mailbox 1. (V oice Mail). OR + . 2 . ( Optional) After answer , dial security code. Ask your Communications Manager for your security code. Leaving a Message The extension you call can be busy , in DND or unanswer ed. 1. (V oice Mail). OR The V oice Mail system will pr ompt you to leave a message. Forwarding Calls to Y our Mailbox 1. [...]

3. Dial V oice Mail master number or press V oice Mail key . 4. Dial Call Forwarding type: 2 = All calls 3 = Outside calls only 4 = Intercom calls only 5. to hang up (if you dialed in step 1). Y our DND or Call Forwar ding Pr ogrammable Function Key flashes when Call Forwar ding is activated. Emulating a Personal Answering Machine 1. + . OR 1. (Cal[...]

1. Do nothing and have V oice Mail auto- matically record your caller's message. OR Lift the handset to listen to the message in private. OR Press flashing to intercept the call. OR Press idle or for a new call. T ransferring Calls to a Mailbox 1. 2. (V oice Mail). OR Dial V oice Mail master number . 3. Number of mailbox to receive T ransfer .[...]

If you need to get through to a co-worker busy on another call, press your V oice Over key . After the V oice Over alert tone ends you can talk to your busy associate. They can respond to you without their initial caller hearing. Y our co-worker can even switch back and forth between you and their initial call. Y our V oice Over key shows the featu[...]

☞ This feature requires a V oice Announce Unit (V AU). The voice prompts tell you about your system, your extension and the status of your call. The table below lists the most common voice prompts you may hear . Ask your Communications Manager if you need explanation of any other prompts. V oice Prompting Messages Message This message will play w[...]

1. Do not lift the handset or press . 2. (for T ime). 1. Do not lift the handset or press . 2. (for D ate). 1. Do not lift the handset or press . 2. (for N umber). T o check your extension number: T o check the system date from your extension: T o check the system time from your extension: V oice Prompting Messages Message This message will play wh[...]

Y ou can control the volume of incoming ringing, splash tone, Paging, Background Music, Handsfree and your handset. Some telephones have two separate volume controls: a slide switch on the left side for ringing and tones, and volume buttons for Background Music, Paging, Handsfree and the handset. Other telephones consolidate all adjustments into th[...]

This section contains handy charts and illustrations for your reference. ● The dialing plan (the numbers you dial) - see the following chart. ● Super Display T elephone key layout (inside back cover). ● Multibutton T elephone key layout (inside front cover). ● DSS Console key layout (page 136). Y our System's Dialing Plan Due to the fl[...]

System Number Plan/Capacities System T ype: 28i 28i Commonized 124i Commonized 124i 124i Enhanced 384i 704i Y our Revised Codes Abbreviated Dialing: Abbreviated Dialing Groups 8 8 8 8 16 32 64 Abbreviated Dialing Bins 360 1000 1000 360 1000 1990 2000 Common Abbreviated Dialing Bins 200 200 500 200 1000 1000 1000 Account Codes: V eri fi able Accoun[...]

System Number Plan/Capacities System T ype: 28i 28i Commonized 124i Commonized 124i 124i Enhanced 384i 704i Y our Revised Codes Operator Access 0 0 0 0 0 0 0 0 Paging: External/Combined Page Zones 0-8 0-8 0-8 0-8 0-8 0-8 0-8 Internal Page Zones 0-8 0-8 0-8 0-8 0-9 or 00-16 0-9 or 00-32 0-9 or 00-64 Park Orbits 1-8 01-32 01-32 1-8 01-32 01-32 01-64 [...]

Y our DSS Console 3 1 13 11 23 21 4 2 14 12 24 22 5 15 25 6 16 26 7 17 27 8 18 28 9 19 29 10 20 30 33 31 43 41 53 51 34 32 44 42 54 52 35 45 55 36 46 56 37 47 57 38 48 58 39 49 59 40 50 60 63 61 73 71 83 81 64 62 74 72 84 82 65 75 85 66 76 86 67 77 87 68 78 88 69 79 89 70 80 90 93 91 DA Y ALT . 94 92 BREAK NIGHT 95 NITE2 96 PAGE 97 GROUP 98 DOOR 99[...]

Dual Line Appearance Keys Programmable Function Keys Microphone Speakerphone Microphone Cutoff Do Not Disturb Last Number Redial Abbreviated Dialing Handsfree, Handset, Page and BGM Volume Control Message Waiting Lamp Ringer/Splash Tone Volume Control (Not available on all models) [DIRECTORY] [MENU] SERVICE RINGING CHECK CLEAR Alphanumeric Display [...]

Multibutton T elephone Feature Handbook NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com 92600MFH05 April 2001 Printed in U.S.A. (1964) mfh05cvr1.QXD (with binding) 3/1/01 12:12 PM Page 1[...]