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NETGEAR AC327U manual

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Table of contents for the manual

  • Page 1

    350 East Plumeria Drive San Jose, C A 95134 USA February 2014 202-11356-01 3G USB Modem Model A C327U User Manual[...]

  • Page 2

    2 3G USB Modem Model AC327U Suppor t Thank you f or selec ting NET GEAR pr oduc ts. After inst alling your device, locat e the serial number on the label of your pr oduc t and use it to r egist er your pr oduc t at https ://my .net gear .com . Y ou must r egister your pr oduct bef ore you c an use NET GEAR telephone support . NET GEAR r ecommends r[...]

  • Page 3

    3 Cont ents Chapter 1 Getting Started LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Insert a SIM or USIM C ar d . . . . . . . . . [...]

  • Page 4

    4 3G USB Modem Model AC327U Manage T e xt Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 View Y our T ext Mes sages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Cr eate a T ext Mes sage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 5

    5 1 1. Getting S tar t ed The 3G USB modem allows you to connect your computer to the Internet using a high-speed 3G network. This chapter includes the following sections: • LEDs • Installation[...]

  • Page 6

    Getting Started 6 3G USB Modem Model AC327U LEDs Indicator LED T able 1. LED descriptions Indicator LED Activity Description LED lights solid red. The 3G USB modem is successfully connected to a USB port. LED lights red and green simultaneously . The 3G USB modem is connected to a 2G network. LED lights solid green. The 3G USB modem is connected to[...]

  • Page 7

    Getting Started 7 3G USB Modem Model AC327U  T o insert a SIM or USIM card into the 3G USB modem: 1. Remove the 3G USB modem’ s cap and slide the cover of f. 2. Insert a SIM or USIM card into the corresponding card slot in the 3G USB modem. 3. Slide the cover back onto the 3G USB modem. Inser t a Micr oSD C ar d If you want to save data on you[...]

  • Page 8

    Getting Started 8 3G USB Modem Model AC327U Set Up the 3G USB Modem Using a Windows Comput er T o set up the 3G USB modem using a Windows computer , install NETGEAR ® AirCard ® Mobile Broadband genie ® on your computer using the Setup Wizard that is already installed in the 3G USB modem. The 3G USB modem is also compatible with MAC computers. Fo[...]

  • Page 9

    Getting Started 9 3G USB Modem Model AC327U The License Agreement screen displays: 3. Select the I accept the terms of the License agreement radio button and click the Next button. The Select Destination Location screen displays: 4. T o select a dif ferent location, click the Browse button and select a location. 5. Click the Next button.[...]

  • Page 10

    Getting Started 10 3G USB Modem Model AC327U The Add Shortcut screen displays: 6. Do one of the following: • T o create a shortcut desktop icon, select the Create a shortcut desktop icon check box and click the Next button. • If you do not want to create a shortcut desktop icon, clear the Create a shortcut desktop icon check box and click the N[...]

  • Page 11

    Getting Started 11 3G USB Modem Model AC327U Note: If you remove your 3G USB modem, Mobile Broadband genie is not available, and the icon is not displayed. When you insert the 3G USB modem again, the icon returns.  T o launch Mobile Broadband genie on a Windows computer after installation: 1. Insert the 3G USB modem into the USB port on a comput[...]

  • Page 12

    Getting Started 12 3G USB Modem Model AC327U 2. Click the Continue button. The following screen displays: 3. Select Install for all users of this computer and click the Continue button. The following screen displays: 4. Click the Install button.[...]

  • Page 13

    Getting Started 13 3G USB Modem Model AC327U The following screen displays: 5. Enter your user account’s user name in the Name field and user account’ s password in the Password field and click the Install Software button. The following screen displays: 6. Click the Continue Installation button. Mobile Broadband genie installs.[...]

  • Page 14

    Getting Started 14 3G USB Modem Model AC327U The following screen displays: 7. Click the Restart button. Y our computer restarts and the Mobile Broadband genie is installed.  T o launch Mobile Broadband genie on a MAC computer after installation: 1. Insert the 3G USB modem into the USB port on a computer . 2. Double-click the Mobile Broadband ge[...]

  • Page 15

    15 2 2. Connec ting t o the Int ernet T o connect your computer to the Internet, you need to set up your ISP’s APN and network settings. This chapter includes the following sections: • Set Up Y our ISP’s APN Profile • Connect to a Network[...]

  • Page 16

    Connecting to the Internet 16 3G USB Modem Model AC327U Set Up Y our ISP’ s APN Pr ofile Use the Mobile Broadband genie to set up your Internet service provider ’s (ISP) APN profile and connect your computer to the Internet. Y ou can let the 3G USB modem automatically determine your ISP’s APN profile or you can set it up manually . Y ou must [...]

  • Page 17

    Connecting to the Internet 17 3G USB Modem Model AC327U Manually Set Up Y our ISP’ s APN Pr ofile  T o manually set up your ISP’ s APN profile and connect to the Internet: 1. Insert the USB modem into the USB port on a computer . 2. Launch Mobile Broadband genie. The home screen displays. 3. Click the Connect icon. The following screen displ[...]

  • Page 18

    Connecting to the Internet 18 3G USB Modem Model AC327U The following screen displays: b. Click the New button. c. T ype your ISP’s name in the Profile Name field. d. Select the Dynamic or Static radio button. e. If you select the Static radio button, compete the APN field. f. Complete the fields in the Authentication section. g. Click the Save b[...]

  • Page 19

    Connecting to the Internet 19 3G USB Modem Model AC327U The following screen displays: 4. Click the Disconnect button. The 3G USB modem disconnects from the ISP and the computer disconnects from the Internet. Connec t t o a Network Y ou can connect to a 3G or 2G network and register a network operator . Note: By default, the network type is set to [...]

  • Page 20

    Connecting to the Internet 20 3G USB Modem Model AC327U The following screen displays: Note: If the network type screen is grayed-out, 3G USB modem does not detect a SIM or USIM card or the 3G USB modem is already connected to a network. T o change the network settings, you need to disconnect the 3G USB modem from the ISP connection. For more infor[...]

  • Page 21

    Connecting to the Internet 21 3G USB Modem Model AC327U The following screen displays: 6. Select the Auto search and register radio button. 7. Click the Register button. The network is registered. Manually Sear ch f or and R egist er a Network  T o manually search for a network operator and register it: 1. Insert the USB modem into the USB port [...]

  • Page 22

    Connecting to the Internet 22 3G USB Modem Model AC327U The following screen displays: 6. Select the Manual search and register radio button. 7. Select a network. 8. Click the Refresh button. 9. Click the Register button. The network is registered.[...]

  • Page 23

    23 3 3. Using Y our 3G USB Modem’ s F eatur es This chapter includes the following sections: • PIN Management • Manage Y our USSD • Manage Y our Phone Book • Manage T ext Messages • Manage Phone Calls[...]

  • Page 24

    Using Y our 3G USB Modem’ s Featur es 24 3G USB Modem Model AC327U PIN Management A personal identification number (PIN) code protects your SIM or USIM card from unauthorized use. Y our SIM or USIM card manufacturer provides a PIN code and PIN unblocking key (PUK). Y ou can require PIN code verification every time Mobile Broadband genie is launch[...]

  • Page 25

    Using Y our 3G USB Modem’ s Featur es 25 3G USB Modem Model AC327U Note: After three unsuccessful attempts at entering the PIN code, the SIM or USIM card is locked and the Unlock PIN screen displays. For more information, see Unlock a PIN Code V erification on page 27. Modif y a PIN Code V erification  T o modify a PIN code verification: 1. In[...]

  • Page 26

    Using Y our 3G USB Modem’ s Featur es 26 3G USB Modem Model AC327U Disable a PIN Code V erification  T o disable a PIN code verification: 1. Insert the 3G USB modem into the USB port on a computer . 2. Launch Mobile Broadband genie. The home screen displays. 3. Click the Settings icon. The settings screen displays. 4. Select PIN Management >[...]

  • Page 27

    Using Y our 3G USB Modem’ s Featur es 27 3G USB Modem Model AC327U Y ou can now use the 3G USB modem. Note: If you enter the wrong PIN code three times, the SIM/USIM card is locked and you cannot use it until you enter the PUK code. For information about how to unlock your SIM or USIM card, see Unlock a PIN Code V erification on page 27. Unlock a[...]

  • Page 28

    Using Y our 3G USB Modem’ s Featur es 28 3G USB Modem Model AC327U d. T ype the new PIN in the New PIN and Confirm New PIN fields. The PIN can be a numeric string of four to eight characters. e. Click the OK button. The PIN code is unlocked. If you enter the wrong PUK code 10 times, the SIM/USIM card is locked permanently and you are no longer ab[...]

  • Page 29

    Using Y our 3G USB Modem’ s Featur es 29 3G USB Modem Model AC327U 4. Click the Add button. The following screen displays: 5. Complete the fields. If you do not know the code, contact your ISP . 6. Click the OK button. The USSD service code is added. 7. T o send a USSD service code, select a USSD service code and click the Send button. Send a USS[...]

  • Page 30

    Using Y our 3G USB Modem’ s Featur es 30 3G USB Modem Model AC327U Edit a US SD Ser vice Code  T o edit a USSD service code: 1. Insert the 3G USB modem into the USB port on a computer . 2. Open Mobile Broadband genie. The home screen displays. 3. Click the USSD icon. The USSD screen displays. 4. Select a USSD. 5. Click the Edit button. 6. Edit[...]

  • Page 31

    Using Y our 3G USB Modem’ s Featur es 31 3G USB Modem Model AC327U Add a Cont ac t to Y our Phone Book  T o add a contact to your phone book: 1. Insert the 3G USB modem into the USB port on a computer . 2. Launch Mobile Broadband genie. The home screen displays. 3. Click the Phone Book icon. The phone book screen displays. 4. Click the New ico[...]

  • Page 32

    Using Y our 3G USB Modem’ s Featur es 32 3G USB Modem Model AC327U 5. Click the Edit icon . 6. Edit the fields as needed. 7. Click the OK button. Y our changes are saved. Sear ch f or a Contact in Y our Phone Book  T o search for a contact in your phone book: 1. Insert the 3G USB modem into the USB port on a computer . 2. Launch Mobile Broadba[...]

  • Page 33

    Using Y our 3G USB Modem’ s Featur es 33 3G USB Modem Model AC327U 5. Right-click the contact list section of the screen. 6. Select Import . The Import screen displays. 7. Select a contact and click the Open button. The contact is imported into your phone book. Expor t a Contac t  T o export a contact from your phone book to your computer: 1. [...]

  • Page 34

    Using Y our 3G USB Modem’ s Featur es 34 3G USB Modem Model AC327U 5. T o export one contact, right-click the contact, and select Export Selected Contacts . The Export screen displays. 6. T o export all contacts in a group, right-click a contact, and select Export All Contacts . The Export screen displays. 7. Select a location and click the Save [...]

  • Page 35

    Using Y our 3G USB Modem’ s Featur es 35 3G USB Modem Model AC327U 4. T o copy a contact to your local hard drive, right-click a contact in your SIM or USIM group and select Copy Selected to Local . The contact is copied to your local hard drive. 5. T o copy a contact to your SIM or USIM card, right-click a contact in a local group and select Cop[...]

  • Page 36

    Using Y our 3G USB Modem’ s Featur es 36 3G USB Modem Model AC327U Cr eat e a Group in Y our Phone Book  T o create a group in your phone book: 1. Insert the 3G USB modem into the USB port on a computer . 2. Launch Mobile Broadband genie. The home screen displays. 3. Click the Phone Book icon. The phone book screen displays. 4. Right-click the[...]

  • Page 37

    Using Y our 3G USB Modem’ s Featur es 37 3G USB Modem Model AC327U Y ou are prompted to confirm the delete command. 6. Click the OK button. Manage T ex t Messages The Short Message Service (SMS) screen allows you to manage your text messages. View Y our T ext Messages  T o view your text messages: 1. Insert the 3G USB modem into the USB port o[...]

  • Page 38

    Using Y our 3G USB Modem’ s Featur es 38 3G USB Modem Model AC327U The following screen displays: 4. Click the New icon . The following screen displays: 5. T o enter a phone number , do one of the following: • Enter a phone number in the phone number field.[...]

  • Page 39

    Using Y our 3G USB Modem’ s Featur es 39 3G USB Modem Model AC327U • Click the Send to button, select a phone number from the left side of the screen, click the arrow button , and click the OK button. The phone number is added to your text message. Y ou can add up to 100 phone numbers. 6. T ype your message. The message can be up to 2048 charac[...]

  • Page 40

    Using Y our 3G USB Modem’ s Featur es 40 3G USB Modem Model AC327U R eply t o or For war d a T e x t Message  T o reply or forward a text message: 10. Insert the 3G USB modem into the USB port on a computer . 1 1. Launch Mobile Broadband genie. The home screen displays. 12. Click the SMS icon. The SMS screen displays. 13. Select Inbox from the[...]

  • Page 41

    Using Y our 3G USB Modem’ s Featur es 41 3G USB Modem Model AC327U 10. Click the Ok button. The messages are deleted. Manage T e x t Message Notifications Y ou can enable your 3G USB modem to display a new text message icon on the status bar at the bottom of the screen or set your computer to play a sound when a new text message arrives. Display [...]

  • Page 42

    Using Y our 3G USB Modem’ s Featur es 42 3G USB Modem Model AC327U Play a Notification Sound f or New T ex t Messages  T o play a sound when a new text message arrives: 1. Insert the 3G USB modem into the USB port on a computer . 2. Launch Mobile Broadband genie. The home screen displays. 3. Click the Settings icon. The settings screen display[...]

  • Page 43

    Using Y our 3G USB Modem’ s Featur es 43 3G USB Modem Model AC327U 3. Click the Settings icon. The settings screen displays. 4. Select T ext Message from the navigation menu on the left. The following screen displays: 5. Do one of the following: • T o save text messages on your hard drive, select the Save locally radio button. • T o save text[...]

  • Page 44

    Using Y our 3G USB Modem’ s Featur es 44 3G USB Modem Model AC327U The following screen displays: 5. Select the Request a delivery report check box. 6. Click the Save button. Y ou will receive delivery reports as text messages after you send a message. Set the Message Cent er Phone Number The 3G USB modem automatically saves your ISP’s message [...]

  • Page 45

    Using Y our 3G USB Modem’ s Featur es 45 3G USB Modem Model AC327U The following screen displays: 5. T ype your message center ’s phone number in the Message Center Number field. 6. Click the Save button. Y our changes are saved. Manage Phone Calls Y ou can make or answer phone calls using Mobile Broadband genie. Mak e a Phone C all  T o mak[...]

  • Page 46

    Using Y our 3G USB Modem’ s Featur es 46 3G USB Modem Model AC327U The following screen displays: 4. Click the buttons on the phone interface to type a phone number . 5. Click the Call button . The call is made. Answ er a Phone Call  T o answer a phone call using the Mobile Broadband genie: 1. Insert the USB modem into the USB port on a comput[...]

  • Page 47

    Using Y our 3G USB Modem’ s Featur es 47 3G USB Modem Model AC327U The following screen displays: 4. Click the Call button . The call is answered. 5. T o end a phone call, click the End Call button . The call ends. View Phone Calls Y ou can view calls you have received, missed, or dialed.  T o view phone calls: 1. Insert the 3G USB modem into [...]

  • Page 48

    Using Y our 3G USB Modem’ s Featur es 48 3G USB Modem Model AC327U Delet e Saved Phone Calls  T o delete saved phone calls: 1. Insert the 3G USB modem into the USB port on a computer . 2. Launch Mobile Broadband genie. The home screen displays. 3. Click the Call icon. The call screen displays. 4. T o delete a saved phone call, click the Delete[...]

  • Page 49

    49 4 4. Managing and Maint enance This chapter includes the following sections: • View Connection Details • Return to the Home Screen • Display Settings • Change Location for Saved Data • View Statistics • View Diagnostics • Uninstall Mobile Broadband genie[...]

  • Page 50

    Managing and Maintenanc e 50 3G USB Modem Model AC327U View Connec tion Details Y ou can view the 3G USB modem’s connection details in the Mobile Broadband genie status bar .  T o view the connection details: 1. Insert the 3G USB modem into the USB port on a computer . 2. Launch Mobile Broadband genie. The home screen displays: Network signal [...]

  • Page 51

    Managing and Maintenanc e 51 3G USB Modem Model AC327U Display Settings The Mobile Broadband genie allows you to set the following display settings: • Display Mobile Broadband genie upon startup for your Window’ s computer • Minimize Mobile Broadband genie to your Window’ s desktop tray Launch Mobile Br oadband genie Af t er St ar tup  T[...]

  • Page 52

    Managing and Maintenanc e 52 3G USB Modem Model AC327U 2. Launch Mobile Broadband genie. The home screen displays. 3. Click the Settings icon. The settings screen displays. 4. Select General from the navigation menu on the left. The following screen displays: 5. Select the Minimize to desktop tray on startup check box. 6. Click the Save button. The[...]

  • Page 53

    Managing and Maintenanc e 53 3G USB Modem Model AC327U  T o change the location where data is stored on your computer ’ s hard drive: 1. Insert the 3G USB modem into the USB port on a computer . 2. Launch Mobile Broadband genie. The home screen displays. 3. Click the Settings icon. The settings screen displays. 4. Select General from the navig[...]

  • Page 54

    Managing and Maintenanc e 54 3G USB Modem Model AC327U 4. Select the Statistics link. The following screen displays: View Diagnostic s Y ou can view diagnostic information for the following: • Device • SIM or USIM card • Network status • Network settings View Device Diagnostics  T o view device diagnostics: 1. Insert the 3G USB modem int[...]

  • Page 55

    Managing and Maintenanc e 55 3G USB Modem Model AC327U The device diagnostics display: View SIM or USIM Card Diagnostics  T o view SIM or USIM card diagnostics: 1. Insert the 3G USB modem into the USB port on a computer . 2. Launch Mobile Broadband genie. The home screen displays. 3. Click the Settings icon. 4. The settings screen displays. 5. S[...]

  • Page 56

    Managing and Maintenanc e 56 3G USB Modem Model AC327U The SIM or USIM card diagnostics display: View the Network S tatus  T o view the network status: 1. Insert the 3G USB modem into the USB port on a computer . 2. Launch Mobile Broadband genie. The home screen displays. 3. Click the Settings icon. The settings screen displays. 4. Select Diagno[...]

  • Page 57

    Managing and Maintenanc e 57 3G USB Modem Model AC327U The network status displays: View Network Settings  T o view network settings: 1. Insert the 3G USB modem into the USB port on a computer . 2. Launch Mobile Broadband genie. The home screen displays. 3. Click the Settings icon. 4. The settings screen displays. 5. Select the Diagnostics link.[...]

  • Page 58

    Managing and Maintenanc e 58 3G USB Modem Model AC327U The network settings displays: Uninstall Mobile Br oadband genie Y ou can uninstall Mobile Broadband genie on a Windows and MAC computers. Uninstall Mobile Br oadband genie on a Windows Comput ers  T o uninstall Mobile Broadband genie on a Windows computer: Select Start > All programs >[...]

  • Page 59

    59 5 5. Fr equently A sk ed Questions This chapter covers the following topics: • Frequently Asked Questions[...]

  • Page 60

    Fr equently A sked Questions 60 3G USB Modem Model AC327U Fr equently A sk ed Questions What should I do if I cannot access the Internet? T ry these troubleshooting tips: • Check the network signal strength. • Check whether you have activated the wireless online service. Y ou can ask the local network operator how to activate it. • If the wir[...]

  • Page 61

    61 A A. T echnical Specifications This appendix covers the following technical specifications for the 3G USB modem: • Platform and Chipset • Hardware Specifications • Software Specifications • Interface Specifications • Physical Features • Operation Environmental Requirements • Approvals and Certifications[...]

  • Page 62

    T echnical Specifications 62 3G USB Modem Model AC327U Platf orm and Chipset T able 2. Platform and chipset Item Description Baseband chipset Qualcomm MSM6290 NAND+SDRAM 512 NAND Flash+256 Mb SDRAM Har dwar e Specifications T able 3. Hardware specifications Item Description Operating frequency • HSP A/UMTS 2100 MHz : • GSM/GPRS 900 MH z: • GS[...]

  • Page 63

    T echnical Specifications 63 3G USB Modem Model AC327U Sof twar e Specifications T able 4. Software specifications Item Description Data service HSP A: 7.2 Mbps HSP A/5.76 Mbps HSUP A UMTS: DL/UL 384 Kbps GPRS: DL 85.6 Kbps/UL 42.8 Kbps Software installation Auto-installation of NETGEAR AirCard Mobile Broadband genie and driver Int erf ace Specific[...]

  • Page 64

    T echnical Specifications 64 3G USB Modem Model AC327U Oper ation Envir onmental R equir ements T able 7. Operation environmental requirements Item Description T emperature Operating temperature: –10ºC–55ºC Storage temperature: –20ºC–70ºC Humidity Operation humidity: 10%–90% Storage humidity: 5%–93% System requirements Supporting: ?[...]