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NETGEAR D500 and D1500 manual

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Table of contents for the manual

  • Page 1

    350 East Plumeria Drive San Jose, C A 95134 USA August 2014 202-11390-01 N150 WiFi DSL Modem Rout er—Essentials Edition Model D500 N300 WiFi DSL Modem Rout er—Essentials Edition Model D1500 User Manual[...]

  • Page 2

    2 N150 and N300 WiFi DSL Modem Rout ers Suppor t Thank you f or selecting NET GEAR products. After inst alling your device, locat e the serial number on the label of your pr oduct and use it to r egist er your pr oduct at https ://my .net gear .com . Y ou must r egister your pr oduct befor e you can use NET GEAR telephone support . NET GEAR r ecomm[...]

  • Page 3

    3 Cont ents Chapter 1 Hardware Overview of the Modem Router Unpack Y our Modem R out er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 T op P anel with LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Back P anel with P orts, DC Connector , On/Off But[...]

  • Page 4

    4 N150 and N300 WiFi DSL Modem Rout ers Chapter 4 Manage the WiFi Network Settings Manage the Basic WiFi Settings and WiF i Security. . . . . . . . . . . . . . . . . . . . . . . . 49 Configur e WP A / WP A2 Ent erprise WiFi Security . . . . . . . . . . . . . . . . . . . . . . . 53 Configur e WEP Legac y WiFi Security . . . . . . . . . . . . . . . .[...]

  • Page 5

    5 N150 and N300 WiFi DSL Modem Rout ers Chapter 7 Troubleshooting Quick Tips f or T r oubleshoo ting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 T r oubleshoot with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 P ower LED Is Off . . . . . . . . . . . . . . . . [...]

  • Page 6

    6 1 1. Har dw ar e Ov er view of the Modem Rout er This manual describes the following models: • NETGEAR ® N150 WiFi DSL Modem Router—Essentials Edition, Model D500. Provides a single antenna with WiFi connection speeds up to 1 150 Mbps. • NETGEAR ® N300 WiFi DSL Modem Router—Essentials Edition, Model D1500. Provides two antennas with WiF[...]

  • Page 7

    Hardw ar e Over view of the Modem Router 7 N150 and N300 WiFi DSL Modem Rout ers Unpack Y our Modem Rout er Y our package contains the following items. Power adapter Ethernet cable Phone cable ADSL filter Modem router (varies by region) (varies by region) (N300 shown) Figure 1. Package contents for the modem router Y our package might contain more [...]

  • Page 8

    Hardw ar e Over view of the Modem Router 8 N150 and N300 WiFi DSL Modem Rout ers T op P anel with LEDs The modem router displays status LEDs on top. Figure 2. Modem router top view The following table describes the LEDs from right to left. T able 1. LED descriptions LED Icon Description Power • Solid green . The power is on and the modem router i[...]

  • Page 9

    Hardw ar e Over view of the Modem Router 9 N150 and N300 WiFi DSL Modem Rout ers Back P anel with P or ts, DC Connec tor , On /Off Button, and Ant ennas Ethernet Ethernet LAN port 2 Power Power or W AN port LAN port 1 Reset button connector On/Off button ADSL port The following figure shows the ports, connection, and buttons on the back panel of th[...]

  • Page 10

    Hardw ar e Over view of the Modem Router 10 N150 and N300 WiFi DSL Modem Rout ers Bott om P anel Pr oduc t Label The product label on the bottom panel of the modem router lists the WiFi login information, serial number , and MAC address of the modem router. Figure 5. Modem router product label[...]

  • Page 11

    11 2 2. Inst all and Acc ess the Modem Rout er and Its Network This chapter describes how you can install and access the modem router and its network. The chapter contains the following sections: • Position Y our Modem Router • Before Y ou Connect to the Modem Router • Set Up Y our Modem Router for DSL Service • Set Up Y our Modem Router fo[...]

  • Page 12

    Install and Acc ess the Modem Rout er and Its Network 12 N150 and N300 WiFi DSL Modem Rout ers P osition Y our Modem Rout er The modem router lets you access your network anywhere within the operating range of your WiFi network. However , the operating distance or range of your WiFi connection can vary significantly depending on the physical placem[...]

  • Page 13

    Install and Acc ess the Modem Rout er and Its Network 13 N150 and N300 WiFi DSL Modem Rout ers Bef or e Y ou Connec t t o the Modem Rout er During and after installation, you can connect to the modem router’s network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings of your computer so[...]

  • Page 14

    Install and Acc ess the Modem Rout er and Its Network 14 N150 and N300 WiFi DSL Modem Rout ers • WiFi network key or password . Y our modem router is preset with a unique WiFi network name (SSID) and password for WiFi access. This information is on the product label. Use this information to connect a WiFi device to the WiFi network of the modem r[...]

  • Page 15

    Install and Acc ess the Modem Rout er and Its Network 15 N150 and N300 WiFi DSL Modem Rout ers Set Up Y our Modem Rout er f or DSL Ser vice Y ou can install you modem router for DSL service or for cable or fiber (Ethernet W AN) service. If you use a DSL modem, follow the procedure that is described in Cable the Modem Router for DSL Service and Acce[...]

  • Page 16

    Install and Acc ess the Modem Rout er and Its Network 16 N150 and N300 WiFi DSL Modem Rout ers Cable the Modem Rout er f or DSL Ser vice and Ac ces s the Modem Rout er ADS L Ph o n e Line The following figure shows the cabling of your modem router for DSL service. Figure 7. Modem router cabling for DSL service  T o connect your modem router to a[...]

  • Page 17

    Install and Acc ess the Modem Rout er and Its Network 17 N150 and N300 WiFi DSL Modem Rout ers 9. Connect a computer to the modem router by one of the following methods: • Ethernet cable . Use an Ethernet cable to connect your computer to a yellow Ethernet port on the modem router. The product package contains a yellow Ethernet cable. Y our compu[...]

  • Page 18

    Install and Acc ess the Modem Rout er and Its Network 18 N150 and N300 WiFi DSL Modem Rout ers • Clear the browser cache. • If the computer is set to a static or fixed IP address (this setting is uncommon), change it to obtain an IP address automatically from the modem router. 12. Follow the onscreen instructions. The NETGEAR genie automatic se[...]

  • Page 19

    Install and Acc ess the Modem Rout er and Its Network 19 N150 and N300 WiFi DSL Modem Rout ers Cable the Modem Rout er f or C able or Fiber Ser vice and Acc ess the Modem Rout er The following figure shows the cabling of your modem router for cable or fiber service. Figure 8. Modem router cabling for cable or fiber service  T o connect your mode[...]

  • Page 20

    Install and Acc ess the Modem Rout er and Its Network 20 N150 and N300 WiFi DSL Modem Rout ers Y our computer connects to the modem router’s LAN. • WiFi . Connect to the default WiFi network of the modem router: a. On your computer or WiFi device, find and select the WiFi network. The WiFi network name (SSID) is on the product label. b. Join th[...]

  • Page 21

    Install and Acc ess the Modem Rout er and Its Network 21 N150 and N300 WiFi DSL Modem Rout ers The NETGEAR genie BASIC home screen displays. 12. Change the default connection method: a. Select ADV ANCED > Setup > W AN Setup . b. From the W AN Preference menu, select Must use Ethernet W AN . c. Click the Apply button. The following message dis[...]

  • Page 22

    Install and Acc ess the Modem Rout er and Its Network 22 N150 and N300 WiFi DSL Modem Rout ers 15. From the Country menu, select the country in which you use the modem router. 16. Select the Ye s radio button. 17. Click the Next button. The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration.[...]

  • Page 23

    Install and Acc ess the Modem Rout er and Its Network 23 N150 and N300 WiFi DSL Modem Rout ers Log In t o the Modem Rout er Af t er Setup t o View or Change Settings After you set up the modem router for DSL, cable, or fiber service, you can view or change the settings for the modem router by accessing NETGEAR genie.  T o log in to the modem rou[...]

  • Page 24

    Install and Acc ess the Modem Rout er and Its Network 24 N150 and N300 WiFi DSL Modem Rout ers Change the Language By default, the language is set as Auto. Y ou can change the language.  T o change the language: 1. Launch an Internet browser from a computer or WiFi device that is connected to the network. 2. T ype http://www .routerlogin.net or [...]

  • Page 25

    Install and Acc ess the Modem Rout er and Its Network 25 N150 and N300 WiFi DSL Modem Rout ers The BASIC Home screen displays. 5. Select ADV ANCED > Administration > Set Password . The Set Password screen displays. 6. T ype the old password. 7. T ype the new password twice. 8. T o change the automatic login time-out, enter a new value in minu[...]

  • Page 26

    26 3 3. Manage the Int ernet Settings Manually This chapter describes how you can manage the Internet settings of the modem router manually . Usually , the quickest way to set up the modem router is to allow the NETGEAR genie automatic setup utility to detect the Internet connection when you first access the modem router with an Internet browser . [...]

  • Page 27

    Manage the Internet Settings Manually 27 N150 and N300 WiFi DSL Modem Rout ers Use the Int ernet Setup Wizar d Af t er Initial Setup Whether you use DSL service or cable or fiber service, you can use the Setup Wizard to detect your Internet settings and automatically set up your modem router. If you use cable or fiber service, the default connectio[...]

  • Page 28

    Manage the Internet Settings Manually 28 N150 and N300 WiFi DSL Modem Rout ers 8. Click the Next button. The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration. When you are connected to the Internet, the NETGEAR genie BASIC Home screen displays. If this screen does not display , see Step 9 [...]

  • Page 29

    Manage the Internet Settings Manually 29 N150 and N300 WiFi DSL Modem Rout ers Manually Set Up the Int ernet Connec tion Y ou can view or change the modem router’s Internet connection settings manually . The following sections describe the options to manually set up the Internet connection: • Specify an Internet Connection Without a Login on pa[...]

  • Page 30

    Manage the Internet Settings Manually 30 N150 and N300 WiFi DSL Modem Rout ers 7. Enter the settings that are described in the following table. Field Description Account Name (If Required) Enter the account name provided by your ISP . This name might also be called the host name. If you do not know the account name, leave this field blank. By defau[...]

  • Page 31

    Manage the Internet Settings Manually 31 N150 and N300 WiFi DSL Modem Rout ers 8. Click the Apply button. Y our settings are saved. 9. Click the T est button to test your Internet connection. If the NETGEAR website does not display within one minute, see T roubleshoot the Internet Connection on page 104. Specif y an Int ernet Connec tion That Uses [...]

  • Page 32

    Manage the Internet Settings Manually 32 N150 and N300 WiFi DSL Modem Rout ers  T o view or specify the Internet connection settings with a login for PPPoE service: 1. Launch an Internet browser from a computer or WiFi device that is connected to the network. 2. T ype http://www.routerlogin.net or http://www .routerlogin.com . A login screen dis[...]

  • Page 33

    Manage the Internet Settings Manually 33 N150 and N300 WiFi DSL Modem Rout ers 7. From the Encapsulation menu, select PPPoE (PPP over Ethernet) . 8. Enter the settings that are described in the following table. Field Description Login Enter the login name that your ISP gave you. This login name is often an email address. Password Enter the password[...]

  • Page 34

    Manage the Internet Settings Manually 34 N150 and N300 WiFi DSL Modem Rout ers 9. Click the Apply button. Y our settings are saved. 10. Click the T est button to test your Internet connection. If the NETGEAR website does not display within one minute, see T roubleshoot the Internet Connection on page 104. Specif y an Int ernet Connec tion That Uses[...]

  • Page 35

    Manage the Internet Settings Manually 35 N150 and N300 WiFi DSL Modem Rout ers 6. In the Does your Internet connection require a login? section, make sure that the Ye s radio button is selected (it is selected by default). 7. From the Encapsulation menu, select PPPoA (PPP over A TM) . 8. Enter the settings that are described in the following table.[...]

  • Page 36

    Manage the Internet Settings Manually 36 N150 and N300 WiFi DSL Modem Rout ers 9. Click the Apply button. Y our settings are saved. 10. Click the T est button to test your Internet connection. If the NETGEAR website does not display within one minute, see T roubleshoot the Internet Connection on page 104. Specif y an IPv6 Int ernet Connec tion If y[...]

  • Page 37

    Manage the Internet Settings Manually 37 N150 and N300 WiFi DSL Modem Rout ers • Fixed . For more information, see Set Up an IPv6 Fixed Connection on page 39. • DHCP . For more information, see Set Up an IPv6 DHCP Connection on page 41. • PPP over Ethernet . For more information, see Set Up an IPv6 PPPoE Connection on page 43. Which connectio[...]

  • Page 38

    Manage the Internet Settings Manually 38 N150 and N300 WiFi DSL Modem Rout ers 5. Select ADV ANCED > Advanced Setup > IPv6 . The IPv6 screen displays. 6. From the Internet Connection T ype menu, select 6to4 T unnel . The screen adjusts. The modem router automatically detects the information in the Router ’ s IPv6 Address On LAN field. This [...]

  • Page 39

    Manage the Internet Settings Manually 39 N150 and N300 WiFi DSL Modem Rout ers 10. (Optional) Change the NA T filtering mode: • Secured . In secured mode, the modem router inspects both TCP and UDP packets. • Open . In open mode, the modem router inspects UDP packets only . This is the default mode. 1 1. Click the Apply button. Y our settings a[...]

  • Page 40

    Manage the Internet Settings Manually 40 N150 and N300 WiFi DSL Modem Rout ers  T o set up a fixed IPv6 Internet connection: 1. Launch an Internet browser from a computer or WiFi device that is connected to the network. 2. T ype http://www.routerlogin.net or http://www .routerlogin.com . A login screen displays. 3. Enter the modem router user na[...]

  • Page 41

    Manage the Internet Settings Manually 41 N150 and N300 WiFi DSL Modem Rout ers • Primary DNS Server . The primary DNS server that resolves IPv6 domain name records for the modem router. • Secondary DNS Server . The secondary DNS server that resolves IPv6 domain name records for the modem router. Note: If you do not specify the DNS servers, the [...]

  • Page 42

    Manage the Internet Settings Manually 42 N150 and N300 WiFi DSL Modem Rout ers 3. Enter the modem router user name and password. The user name is admin . The default password is password . The user name and password are case-sensitive. 4. Click the OK button. The BASIC Home screen displays. 5. Select ADV ANCED > Advanced Setup > IPv6 . The IP[...]

  • Page 43

    Manage the Internet Settings Manually 43 N150 and N300 WiFi DSL Modem Rout ers Y ou can type the domain name of your IPv6 ISP . Do not enter the domain name for the IPv4 ISP here. For example, if your ISP’s mail server is mail.xxx.yyy .zzz, type xxx.yyy .zzz as the domain name. If your ISP provided a domain name, type it in this field. For exampl[...]

  • Page 44

    Manage the Internet Settings Manually 44 N150 and N300 WiFi DSL Modem Rout ers The BASIC Home screen displays. 5. Select ADV ANCED > Advanced Setup > IPv6 . The IPv6 screen displays. 6. From the Internet Connection T ype menu, select PPPoE . The screen adjusts. The modem router automatically detects the information in the following fields: ?[...]

  • Page 45

    Manage the Internet Settings Manually 45 N150 and N300 WiFi DSL Modem Rout ers If your ISP did not provide a service name, leave this field blank. Note: The default setting of the Connection Mode menu is Always On to provide a steady IPv6 connection. The modem router never terminates the connection. If the connection is terminated, for example, whe[...]

  • Page 46

    Manage the Internet Settings Manually 46 N150 and N300 WiFi DSL Modem Rout ers Leave the MTU unchanged unless one of these situations occurs: • Y ou experience problems connecting to your ISP or other Internet service, and the technical support of either the ISP or NETGEAR recommends changing the MTU setting. These web-based applications might re[...]

  • Page 47

    Manage the Internet Settings Manually 47 N150 and N300 WiFi DSL Modem Rout ers  T o change the MTU size: 1. Launch an Internet browser from a computer or WiFi device that is connected to the network. 2. T ype http://www.routerlogin.net or http://www .routerlogin.com . A login screen displays. 3. Enter the modem router user name and password. The[...]

  • Page 48

    48 4 4. Manage the WiFi Netw ork Settings This chapter describes how you can manage the WiFi network settings of the modem router. The chapter includes the following sections: • Manage the Basic WiFi Settings and WiFi Security • Manage the WiFi Radio • Manage Advanced WiFi Features • Set Up the Modem Router as a Wireless Repeater[...]

  • Page 49

    Manage the WiFi Network Settings 49 N150 and N300 WiFi DSL Modem Rout ers Manage the Basic WiFi Settings and WiFi Security Y ou can view or change the basic WiFi settings and WiFi security . The modem router comes with preset security . This means that the WiFi network name (SSID), network key (password), and security option (encryption protocol) a[...]

  • Page 50

    Manage the WiFi Network Settings 50 N150 and N300 WiFi DSL Modem Rout ers 6. View or change the basic WiFi settings and security settings. The following table describes the fields on the Wireless Settings screen. Field Description Wireless Network Enable SSID Broadcast By default, the modem router broadcasts its SSID so WiFi stations can detect the[...]

  • Page 51

    Manage the WiFi Network Settings 51 N150 and N300 WiFi DSL Modem Rout ers Channel From the Channel menu, select Auto for automatic channel selection or select an individual channel. The default selection is Auto . Note: In some regions, not all channels are available. Do not change the channel unless you experience interference (shown by lost conne[...]

  • Page 52

    Manage the WiFi Network Settings 52 N150 and N300 WiFi DSL Modem Rout ers 7. Click the Apply button. Y our settings are saved. If you connected over WiFi to the network and you changed the SSID, you are disconnected from the network. 8. Make sure that you can reconnect over WiFi to the network with its new settings. If you cannot connect over WiFi,[...]

  • Page 53

    Manage the WiFi Network Settings 53 N150 and N300 WiFi DSL Modem Rout ers Configur e WP A / WP A2 Ent erprise WiFi Security Remote Authentication Dial In User Service (RADIUS) is an enterprise-level method for centralized Authentication, Authorization, and Accounting (AAA) management. T o provide WP A/WP A2 enterprise WiFi security , the WiFi netwo[...]

  • Page 54

    Manage the WiFi Network Settings 54 N150 and N300 WiFi DSL Modem Rout ers 7. In the Security Options (WP A/WP A2 Enterprise) section, enter the settings that are described in the following table. Field Description WP A Mode From the WP A Mode menu, select the enterprise mode: • WP A2 [AES] . WP A2 provides a secure connection but some older WiFi [...]

  • Page 55

    Manage the WiFi Network Settings 55 N150 and N300 WiFi DSL Modem Rout ers 3. Enter the user name and password for the modem router. The user name is admin . The default password is password . The user name and password are case-sensitive. 4. Click the OK button. The BASIC Home screen displays. 5. Select Wireless . The Wireless Settings screen displ[...]

  • Page 56

    Manage the WiFi Network Settings 56 N150 and N300 WiFi DSL Modem Rout ers 9. From the Encryption Strength menu, select the encryption key size: • 64-bit . Standard WEP encryption, using 40/64-bit encryption. • 128-bit . Standard WEP encryption, using 104/128-bit encryption. This selection provides higher encryption security . 10. Specify the ac[...]

  • Page 57

    Manage the WiFi Network Settings 57 N150 and N300 WiFi DSL Modem Rout ers  T o manage the WiFi radio: 1. Launch an Internet browser from a computer or WiFi device that is connected to the network. 2. T ype http://www.routerlogin.net or http://www .routerlogin.com . A login screen displays. 3. Enter the user name and password for the modem router[...]

  • Page 58

    Manage the WiFi Network Settings 58 N150 and N300 WiFi DSL Modem Rout ers Manage Advanc ed WiFi Fe atur es For most WiFi networks, the advanced WiFi features work fine and you do not need to change the settings. Note: If you want to change the modem router’s advanced WiFi features, use a wired connection to avoid being disconnected when the chang[...]

  • Page 59

    Manage the WiFi Network Settings 59 N150 and N300 WiFi DSL Modem Rout ers 6. Enter the settings that are described in the following table. Field Description Enable 20/40 MHz Coexistence By default, 20/40 MHz coexistence is enabled to prevent interference between WiFi networks in your environment at the expense of the WiFi speed. If no other WiFi ne[...]

  • Page 60

    Modem router functioning as repeater WiFi router functioning as base station Manage the WiFi Network Settings 60 N150 and N300 WiFi DSL Modem Rout ers Note: If you want to change the modem router’s WiFi settings, use a wired connection to avoid being disconnected when the new WiFi settings take effect. The following figure shows a wireless repeat[...]

  • Page 61

    Manage the WiFi Network Settings 61 N150 and N300 WiFi DSL Modem Rout ers 6. Select the Enable Wireless Repeating Function check box. 7. Click the Check button. The modem router checks for available WiFi networks. The Wireless Repeating Function screen adjusts to show the detected WiFi networks. 8. Select the radio button that corresponds to the Wi[...]

  • Page 62

    62 5 5. Manage the W AN and L AN Network Settings This chapter describes how you can manage the W AN and LAN network settings of the modem router. The chapter includes the following sections: • Manage the ADSL Settings • Change the WAN Connection Preference and Second Ethernet Port • Manage the WAN Security Settings • Manage IGMP Proxying a[...]

  • Page 63

    Manage the W AN and L AN Network Settings 63 N150 and N300 WiFi DSL Modem Rout ers Manage the ADSL Settings NETGEAR recommends that you use the NETGEAR genie automatic setup utility to detect the DSL connection and automatically set up the modem router (see Set Up Y our Modem Router for DSL Service on page 15). If you are technically experienced an[...]

  • Page 64

    Manage the W AN and L AN Network Settings 64 N150 and N300 WiFi DSL Modem Rout ers • ADSL2 . Legacy version of ADSL2. • ADSL2+ . ADSL2+ provides the fastest downstream rates and can interoperate with ADSL2 and ADSL (g.dmt). 7. Click the upper Apply button. Y our DSL mode changes are saved. 8. From the Multiplexing Method menu, select LLC-based [...]

  • Page 65

    Manage the W AN and L AN Network Settings 65 N150 and N300 WiFi DSL Modem Rout ers 5. Select ADV ANCED > Setup > W AN Setup . The W AN Setup screen displays. 6. From the W AN Preference menu, select one of the following options: • Must use DSL W AN . The modem router uses the ADSL port for an Internet connection over DSL service and both Et[...]

  • Page 66

    Manage the W AN and L AN Network Settings 66 N150 and N300 WiFi DSL Modem Rout ers Manage the W AN Securit y Settings The W AN security settings include port scan protection and denial of service (DoS) protection, which can protect your LAN against attacks such as Syn flood, Smurf Attack, Ping of Death, and many others. By default, DoS protection i[...]

  • Page 67

    Manage the W AN and L AN Network Settings 67 N150 and N300 WiFi DSL Modem Rout ers 6. T o enable port scan and DoS protection, clear the Disable Port Scan and DoS Protection check box. Note: Enabling port scan and DoS protection might affect the performance of the modem router. 7. T o enable modem router t o respond to a ping, select the Respond to[...]

  • Page 68

    Manage the W AN and L AN Network Settings 68 N150 and N300 WiFi DSL Modem Rout ers 6. T o enable IGMP proxying, clear the Disable IGMP Proxying check box. By default, the Disable IGMP Proxying check box is selected and IGMP proxying is disabled. 7. T o disable VPN pass-through for one or more protocols, select the corresponding Disable radio button[...]

  • Page 69

    Manage the W AN and L AN Network Settings 69 N150 and N300 WiFi DSL Modem Rout ers A login screen displays. 3. Enter the user name and password for the modem router. The user name is admin . The default password is password . The user name and password are case-sensitive. 4. Click the OK button. The BASIC Home screen displays. 5. Select ADV ANCED &[...]

  • Page 70

    Manage the W AN and L AN Network Settings 70 N150 and N300 WiFi DSL Modem Rout ers Manage the Application Lev el Gatew ay The Application Level Gateways (ALGs) for the Session Initiation Protocol (SIP) and for the File T ransfer Protocol (FTP) are enabled by default for enhanced address and port translation. However , some types of V oIP and video [...]

  • Page 71

    Manage the W AN and L AN Network Settings 71 N150 and N300 WiFi DSL Modem Rout ers 6. T o disable the SIP ALG, select the Disable SIP ALG check box. The SIP ALG is enabled by default. 7. T o disable the FTP ALG, select the Disable FTP ALG check box. The FTP ALG is enabled by default. 8. Click the Apply button. Y our changes are saved. Manage the Mo[...]

  • Page 72

    Manage the W AN and L AN Network Settings 72 N150 and N300 WiFi DSL Modem Rout ers 6. In the IP Address field, type the LAN IP address for the modem router . 7. In the IP Subnet Mask , type the LAN subnet mask for the modem router. 8. Click the Apply button. Y our changes are saved. If you changed the LAN IP address of the modem router, you are dis[...]

  • Page 73

    Manage the W AN and L AN Network Settings 73 N150 and N300 WiFi DSL Modem Rout ers 7. Click the Apply button. Y our change is saved. Manage the DHCP Ser ver Addr ess P ool By default, the modem router acts as a Dynamic Host Configuration Protocol (DHCP) server . The router assigns IP , DNS server , and default gateway addresses to all computers tha[...]

  • Page 74

    Manage the W AN and L AN Network Settings 74 N150 and N300 WiFi DSL Modem Rout ers 6. Make sure that the Use Router as DHCP Server check box is selected. This check box is selected by default. 7. Specify the range of IP addresses that the router assigns: a. In the Starting IP Address field, type the lowest number in the range. This IP address must [...]

  • Page 75

    Manage the W AN and L AN Network Settings 75 N150 and N300 WiFi DSL Modem Rout ers The user name is admin . The default password is password . The user name and password are case-sensitive. 4. Click the OK button. The BASIC Home screen displays. 5. Select ADV ANCED > Setup > LAN Setup . The LAN Setup screen displays. 6. Clear the Use Router a[...]

  • Page 76

    Manage the W AN and L AN Network Settings 76 N150 and N300 WiFi DSL Modem Rout ers Set Up a St atic Rout e Y ou can add a static route to a destination IP address and specify the subnet mask, gateway IP address, and metric.  T o set up a static route: 1. Launch an Internet browser from a computer or WiFi device that is connected to the network. [...]

  • Page 77

    Manage the W AN and L AN Network Settings 77 N150 and N300 WiFi DSL Modem Rout ers 7. T o prevent the route from becoming active after you click the Apply button, clear the Active check box. In some situations, you might want to set up a static route but keep it disabled until a later time. By default, the Active check box is selected and a route b[...]

  • Page 78

    Manage the W AN and L AN Network Settings 78 N150 and N300 WiFi DSL Modem Rout ers Change a St atic Rout e Y ou can change an existing static route.  T o change a static route: 1. Launch an Internet browser from a computer or WiFi device that is connected to the network. 2. T ype http://www .routerlogin.net or http://www .routerlogin.com . A log[...]

  • Page 79

    Manage the W AN and L AN Network Settings 79 N150 and N300 WiFi DSL Modem Rout ers 4. Click the OK button. The BASIC Home screen displays. 5. Select ADV ANCED > Advanced Setup > Static Routes . The Static Routes screen displays. 6. In the Static Routes table, select the radio button to the left of the route that you want to remove. 7. Click t[...]

  • Page 80

    Manage the W AN and L AN Network Settings 80 N150 and N300 WiFi DSL Modem Rout ers The UPnP Portmap T able displays the IP address of each UPnP device that is accessing the modem router and which internal and external ports that device opened. The UPnP Portmap T able also displays what type of port (that is, the protocol that is associated with por[...]

  • Page 81

    81 6 6. Manage the Modem Rout er and Monit or the T r affic This chapter describes how you can manage the settings for administering and maintaining your modem router and monitor the network. The chapter includes the following sections: • Update the Firmware of the Modem Router • Manage the Configuration File of the Modem Router • Return the [...]

  • Page 82

    Manage the Modem Rout er and Monitor the T raffic 82 N150 and N300 WiFi DSL Modem Rout ers Updat e the Firmw ar e of the Modem Rout er The modem router firmware is stored in flash memory . Y ou can check to see if new firmware is available and update the modem router to the new firmware. Y ou can also visit the NETGEAR support website, download the[...]

  • Page 83

    Manage the Modem Rout er and Monitor the T raffic 83 N150 and N300 WiFi DSL Modem Rout ers The modem router locates the firmware that was downloaded and begins the update. W ARNING: T o avoid the risk of corrupting the firmware, do not interrupt the upload. For example, do not close the browser , click a link, or load a new page. Do not turn off th[...]

  • Page 84

    Manage the Modem Rout er and Monitor the T raffic 84 N150 and N300 WiFi DSL Modem Rout ers The user name is admin . The default password is password . The user name and password are case-sensitive. 6. Click the OK button. The BASIC Home screen displays. 7. Select ADV ANCED > Administration > Firmware Update . The Firmware Update screen displa[...]

  • Page 85

    Manage the Modem Rout er and Monitor the T raffic 85 N150 and N300 WiFi DSL Modem Rout ers c. Enter the user name and password for the modem router. The user name is admin . The default password is password . The user name and password are case-sensitive. d. Click the OK button. The BASIC Home screen displays. The version firmware is stated in the [...]

  • Page 86

    Manage the Modem Rout er and Monitor the T raffic 86 N150 and N300 WiFi DSL Modem Rout ers 6. Click the Back Up button. 7. Choose a location to store the file on your computer . The name of the backup file is NETGEAR_D500.cfg or NETGEAR_D500.cfg . 8. Follow the directions of your browser to save the file. R est or e the Settings If you backed up th[...]

  • Page 87

    Manage the Modem Rout er and Monitor the T raffic 87 N150 and N300 WiFi DSL Modem Rout ers The configuration is uploaded to the modem router. When the restoration is complete, the modem router reboots. This process takes about one minute. W ARNING: T o avoid the risk of corrupting the firmware, do not interrupt the restoration. For example, do not [...]

  • Page 88

    Manage the Modem Rout er and Monitor the T raffic 88 N150 and N300 WiFi DSL Modem Rout ers 2. Using a straightened paper clip, press and hold the Reset button for eight seconds. 3. Release the Reset button. The configuration is reset to factory default settings. When the reset is complete, the modem router reboots. This process takes about one minu[...]

  • Page 89

    Manage the Modem Rout er and Monitor the T raffic 89 N150 and N300 WiFi DSL Modem Rout ers 6. Click the Erase button. The configuration is reset to factory default settings. When the reset is complete, the modem router reboots. This process takes about one minute. W ARNING: T o avoid the risk of corrupting the firmware, do not interrupt the reset. [...]

  • Page 90

    Manage the Modem Rout er and Monitor the T raffic 90 N150 and N300 WiFi DSL Modem Rout ers The user name is admin . The default password is password . The user name and password are case-sensitive. 4. Click the OK button. The BASIC Home screen displays. 5. Select ADV ANCED > ADV ANCED Home . The ADV ANCED Home screen displays. The following tabl[...]

  • Page 91

    Manage the Modem Rout er and Monitor the T raffic 91 N150 and N300 WiFi DSL Modem Rout ers IP Address The IP address that the Ethernet LAN port uses. The default IP address is 192.168.0.1. DHCP Displays whether the DHCP server of the modem router is enabled for devices that are attached to the LAN. Internet Port The settings of Internet port. The I[...]

  • Page 92

    Manage the Modem Rout er and Monitor the T raffic 92 N150 and N300 WiFi DSL Modem Rout ers View the T r affic Statistics Y ou can view the traffic statistics for the ports of the modem router, change the polling frequency , and stop traf fic polling.  T o view the traffic statistics for the ports of the modem router: 1. Launch an Internet browse[...]

  • Page 93

    Manage the Modem Rout er and Monitor the T raffic 93 N150 and N300 WiFi DSL Modem Rout ers The following table describes the fields and columns of the Show Statistics pop-up screen. Field or Column Description System Up T ime The time elapsed since the modem router was last restarted. Port The statistics for the LAN (Ethernet) ports, WLAN (WiFi) po[...]

  • Page 94

    Manage the Modem Rout er and Monitor the T raffic 94 N150 and N300 WiFi DSL Modem Rout ers View or Change a PPP oE or PPP oA Int ernet Connection Y ou can view information about a PPPoE or PPPoA Internet connection of the modem router and establish or terminate such a connection.  T o view or change the PPPoE or PPPoA Internet connection status:[...]

  • Page 95

    Manage the Modem Rout er and Monitor the T raffic 95 N150 and N300 WiFi DSL Modem Rout ers 7. T o establish the Internet connection when the connection is down, click the Connect button. 8. T o terminate the Internet connection when the connection is active, click the Disconnect button. 9. Click the Close Window button. The pop-up screen closes. Vi[...]

  • Page 96

    Manage the Modem Rout er and Monitor the T raffic 96 N150 and N300 WiFi DSL Modem Rout ers The following table describes the fields of the Connection Status pop-up screen. Field Description IP Address The IP address that is assigned by the ISP to the modem router. Subnet Mask The subnet mask that is assigned by the ISP to the modem router. Default [...]

  • Page 97

    Manage the Modem Rout er and Monitor the T raffic 97 N150 and N300 WiFi DSL Modem Rout ers The user name is admin . The default password is password . The user name and password are case-sensitive. 4. Click the OK button. The BASIC Home screen displays. 5. Select ADV ANCED > ADV ANCED Home . The ADV ANCED Home screen displays. 6. In the Modem pa[...]

  • Page 98

    Manage the Modem Rout er and Monitor the T raffic 98 N150 and N300 WiFi DSL Modem Rout ers 7. Click the Close Window button. The pop-up screen closes. View Devic es Curr ently on the Network Y ou can view the active wired and WiFi devices in both the network to which the modem router is connected and the modem router network. If you do not recogniz[...]

  • Page 99

    Manage the Modem Rout er and Monitor the T raffic 99 N150 and N300 WiFi DSL Modem Rout ers The following table describes the fields on the Attached Devices screen. Field Description # The order in which the device joined the network. IP Address The IP address that the modem router assigned to the device when it joined the network. This number can c[...]

  • Page 100

    100 7 7. T r oubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your modem router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear .com for product and contact information. This chapter contains the following sections: • Quick Tips for T [...]

  • Page 101

    T r oubleshooting 101 N150 and N300 WiFi DSL Modem Rout ers Quick Tips f or T roubleshooting The following table includes tips for troubleshooting some common problems. T able 3. Quick tips for troubleshooting Problem Possible Solution Y our network is unresponsive or does not function normally . Restart your network: 1. T urn off and unplug the DS[...]

  • Page 102

    T r oubleshooting 102 N150 and N300 WiFi DSL Modem Rout ers T r oubleshoot with the LEDs When you turn on the power , the LEDs light as described here. 1. When power is first applied, the Internet LED lights solid green for about 5 seconds and then turns off. 2. For about 6 seconds, no LEDs light. 3. Both LAN LEDs (1 and 2) light for about 1 second[...]

  • Page 103

    T r oubleshooting 103 N150 and N300 WiFi DSL Modem Rout ers L AN LED Is Off If the LAN LED for a port does not light when you connect a device, check the following: • The Ethernet cable connections are secure at the modem router and at the hub or device. • The power is turned on to the connected hub or device. • Y ou are using the correct cab[...]

  • Page 104

    T r oubleshooting 104 N150 and N300 WiFi DSL Modem Rout ers T r oubleshoot the Internet C onnec tion If your modem router cannot access the Internet, check the DSL connection, then the W AN TCP/IP connection. T r oubleshoot the DSL Link If your modem router is unable to access the Internet, first determine whether the DSL link with the service prov[...]

  • Page 105

    T r oubleshooting 105 N150 and N300 WiFi DSL Modem Rout ers Int ernet LED Is Off If the Internet LED is off, the modem router cannot connect to the Internet. V erify the following: • Check that your login credentials are correct or that the information you entered for the ISP connection is correct (see Manually Set Up the Internet Connection on p[...]

  • Page 106

    T r oubleshooting 106 N150 and N300 WiFi DSL Modem Rout ers • Y our ISP might check for your computer ’s host name. Assign the computer host name of your ISP account as the account name. For more information, see Manually Set Up the Internet Connection on page 29. • If your ISP allows only one Ethernet MAC address to connect to Internet and c[...]

  • Page 107

    T r oubleshooting 107 N150 and N300 WiFi DSL Modem Rout ers A login screen displays. 3. Enter the user name and password for the modem router. The user name is admin . The default password is password . The user name and password are case-sensitive. 4. Click the OK button. The BASIC Home screen displays. 5. Select ADV ANCED > ADV ANCED Home . Th[...]

  • Page 108

    T r oubleshooting 108 N150 and N300 WiFi DSL Modem Rout ers Changes Ar e Not Sav ed If the modem router does not save the changes you make in the web management interface, do the following: • When entering configuration settings, always click the Apply button before moving to another screen or tab or your changes are lost. • Click the Refresh o[...]

  • Page 109

    T r oubleshooting 109 N150 and N300 WiFi DSL Modem Rout ers T r oubleshoot Y our Network Using the Ping Utilit y Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply . Y ou can easily troubleshoot a network using the ping utility in your compu[...]

  • Page 110

    T r oubleshooting 110 N150 and N300 WiFi DSL Modem Rout ers T est the P ath fr om Y our Comput er t o a R emot e Device After you verify that the LAN path works correctly , test the path from your computer to a remote device: 1. From the Windows toolbar , click the Start button and select Run . 2. In the field provided, type ping -n 10 IP address w[...]

  • Page 111

    111 A A. Supplement al Inf ormation This appendix covers the following topics: • Factory Settings • T echnical and Environmental Specifications[...]

  • Page 112

    Supplemental Inf ormation 112 N150 and N300 WiFi DSL Modem Rout ers F ac tory Settings Y ou can return the modem router to its factory default settings (see Return the Modem Router to Its Factory Default Settings on page 87). The following table shows the factory default settings. T able 4. Factory default settings Feature Default Behavior Router L[...]

  • Page 113

    Supplemental Inf ormation 113 N150 and N300 WiFi DSL Modem Rout ers T echnical and Envir onment al Specifications WiFi WiFi radio Enabled SSID name See router label Security WP A2-PSK (AES) See router label Broadcast SSID Enabled Country/region V aries by region RF channel Auto Operating mode 1 • N150 WiFi DSL Modem Router Model D500: Up to 150 M[...]

  • Page 114

    Supplemental Inf ormation 114 N150 and N300 WiFi DSL Modem Rout ers Operating humidity 90% maximum relative humidity , noncondensing Electromagnetic emissions EN 55 022 (CISPR 22), Class B C-T ick N10947 LAN 10BASE-T or 100BASE-TX, RJ-45 WA N 10BASE-T or 100BASE-TX, RJ-45 WiFi Maximum WiFi signal rate complies with the IEEE 802.1 1 standard. 1 Radi[...]