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NETGEAR WNR2000 manual

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Table of contents for the manual

  • Page 1

    350 East Plumeria Drive San Jose, C A 95134 USA February 2014 202-11229-02 N300 Wir eless R out er WNR2000v4 User Manual[...]

  • Page 2

    2 N300 Wireles s Router WNR2000v4 Suppor t Thank you f or selecting NETGEAR pr oduc ts. After inst alling your device, locat e the serial number on the label of your pr oduct and use it to r egist er your product at https ://my .net gear .com . Y ou must r egister your pr oduct befor e you can use NET GEAR telephone support . NET GEAR r ecommends r[...]

  • Page 3

    3 Cont ents Chapter 1 Hardware Setup Unpack Y our R out er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Har dwar e Featur es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Fr ont Panel . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 4

    4 N300 Wireles s Router WNR2000v4 Chapter 4 genie Advanced Home Setup Wizar d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 WPS Wizar d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Setup Menu . . . . . . . . . . .[...]

  • Page 5

    5 N300 Wireles s Router WNR2000v4 P ort Forwar ding and P ort T riggering Configuration C oncepts . . . . . . . . . . . . . . 92 Remo t e Computer Ac cess Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 P ort T riggering to Open Inc oming P orts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 P ort F[...]

  • Page 6

    6 N300 Wireles s Router WNR2000v4 Cannot Log In t o the R outer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Cannot Ac cess the Int ernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 T r oubleshoot Int ernet Br owsing . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 7

    7 1 1. Har dwar e Setup Get t o know y our r out er If you have not already set up your new router using the installation guide that comes in the box, this chapter walks you through the hardware setup. Chapter 2, Getting Started with NETGEAR genie , explains how to set up your Internet connection. This chapter contains the following sections: • U[...]

  • Page 8

    Hardw ar e Setup 8 N300 Wireles s Router WNR2000v4 Unpack Y our Rout er Open the box and remove the router, cables, and installation guide. Ethernet cable Power adapter N300 Wireless Router Figure 1. Package contents Y our box contains the following items: • N300 Wireless Router WNR2000v4 • AC power adapter (plug varies by region) • Category [...]

  • Page 9

    Hardw ar e Setup 9 N300 Wireles s Router WNR2000v4 Fr ont P anel The router front panel has the following status LEDs and button: WPS button and LED LAN LEDs Wireless LED Internet LED Power LED Figure 2. Front panel T able 1. Front panel LED descriptions LED Description Power • Solid amber . The unit is starting up after being powered on. • Sol[...]

  • Page 10

    Hardw ar e Setup 10 N300 Wireles s Router WNR2000v4 LAN ports 1–4 • Solid green . The LAN port has detected a 100 Mbps link with an attached device. • Solid amber . The LAN port has detected a 10 Mbps link with an attached device. • Off . No link is detected on the LAN port. WPS • Solid green . Indicates that wireless security is enabled.[...]

  • Page 11

    Hardw ar e Setup 11 N300 Wireles s Router WNR2000v4 Back P anel The back panel has the following buttons, ports, and connector: WiFi On/Off button Restore Factory Settings button LAN ports Internet port AC power connector On/Off button Figure 3. Back panel T able 2. Back panel button, port, and connector descriptions Port or Button Description WiFi[...]

  • Page 12

    Hardw ar e Setup 12 N300 Wireles s Router WNR2000v4 Label The label on the back panel of the router shows the default login information, default WiFi network name (SSID), network key (also referred to as wireless network password or passphrase), serial number , MAC address, and other information. Figure 4. Label on the back panel For information ab[...]

  • Page 13

    Hardw ar e Setup 13 N300 Wireles s Router WNR2000v4  T o prepare your router for installation: 1. Carefully peel of f the protective film covering both sides of your router. 2. Remove the protective film covering the front panel of the router. 3. Place your router in a suitable area for installation (near an AC power outlet and accessible to the[...]

  • Page 14

    Hardw ar e Setup 14 N300 Wireles s Router WNR2000v4 Cable Y our Rout er The installation guide that came in the box has a cabling diagram on the first page. This section describes how to connect the router, the computer , and the cable or DSL broadband modem, and provides detailed illustrations. 1. T urn off and unplug the cable or DSL broadband mo[...]

  • Page 15

    Hardw ar e Setup 15 N300 Wireles s Router WNR2000v4 5. Locate the cable you removed from the modem in Step 3 . Securely insert that cable into a LAN port on the router such as LAN port 4. Y our network cables are connected, and you are ready to start your network. It is important that you start your network in the correct sequence: 1. First, power [...]

  • Page 16

    16 2 2. Getting S tar t ed with NE T GE AR genie Connec t t o the r out er This chapter explains how to use NETGEAR genie to set up your router after you complete cabling as described in the installation guide and in the previous chapter in this book. This chapter contains the following sections: • Router Setup Preparation • T ypes of Logins an[...]

  • Page 17

    Getting Started with NET GEAR genie 17 N300 Wireles s Router WNR2000v4 Rout er Setup Pr epar ation Y ou can set up your router with NETGEAR genie automatically , or you can use the genie menus and screens to set up your router manually . However , before you start the setup process, you need to have your ISP information on hand and make sure the la[...]

  • Page 18

    Getting Started with NET GEAR genie 18 N300 Wireles s Router WNR2000v4 NE T GE AR genie Setup NETGEAR genie runs on any device with a web browser . It is the easiest way to set up the router because it automates many of the steps and verifies that those steps have been successfully completed. It takes about 15 minutes to complete.  T o use NETGE[...]

  • Page 19

    Getting Started with NET GEAR genie 19 N300 Wireles s Router WNR2000v4  T o use NETGEAR genie again if you want to view or change settings for the router: 1. Launch your browser from a computer or wireless device that is connected to the router. 2. T ype http://www.routerlogin.net or http://www .routerlogin.com . The login window displays: admin[...]

  • Page 20

    Getting Started with NET GEAR genie 20 N300 Wireles s Router WNR2000v4 For more information about upgrading firmware, see Upgrade the Router Firmware on page 75. Rout er Dashboard (Basic Home Scr een) The router Basic Home screen has a dashboard that lets you see the status of your Internet connection and network at a glance. Y ou can click any of [...]

  • Page 21

    Getting Started with NET GEAR genie 21 N300 Wireles s Router WNR2000v4 Advanced tab . Set up the router for unique situations such as when remote access by IP address or by domain name from the Internet is needed. For more information, see Chapter 7, Advanced Settings . Using this tab requires a solid understanding of networking concepts. Help &[...]

  • Page 22

    Getting Started with NET GEAR genie 22 N300 Wireles s Router WNR2000v4 Pa s s w o r d R e c o v e r y NETGEAR recommends that you enable password recovery if you change the password for the router’s user name of admin. Then you have an easy way to recover the password if it is forgotten. This recovery process is supported in Internet Explorer , F[...]

  • Page 23

    Getting Started with NET GEAR genie 23 N300 Wireles s Router WNR2000v4 Wi-Fi P r ot ec ted Setup (WPS) Method Wi-Fi Protected Setup (WPS) lets you connect to a secure WiFi network without typing its password. Instead, press a button or enter a PIN. NETGEAR calls WPS Push 'N' Connect. During the connection process, the client gets the secu[...]

  • Page 24

    24 3 3. genie Basic Settings Y our Internet c onnec tion and network This chapter describes the features that are available from the genie Basic Home screen: Figure 6. genie Basic Home screen This chapter contains the following sections: • Internet Setup • Basic Wireless Settings • Attached Devices • Parental Controls • Guest Network[...]

  • Page 25

    genie Basic Settings 25 N300 Wireles s Router WNR2000v4 Int ernet Setup The Internet Setup screen is where you view or change ISP information.  T o view or change the Internet setup: 1. From the Home screen, select Internet . The Internet Setup screen displays: The fields that display in the Internet Setup screen depend on whether your Internet [...]

  • Page 26

    genie Basic Settings 26 N300 Wireles s Router WNR2000v4 4. Click the T est button. Y our Internet connection is tested. If the router does not detect the Internet connection and the NETGEAR website does not display within 1 minute, see Chapter 9, T roubleshooting . Int ernet Setup Scr een Fields The following descriptions explain all of the possibl[...]

  • Page 27

    genie Basic Settings 27 N300 Wireles s Router WNR2000v4 Internet IP Address . • Get Dynamically from ISP . Y our ISP uses DHCP to assign your IP address. Y our ISP automatically assigns these addresses. • Use Static IP Address . Enter the IP address, IP subnet mask, and the gateway IP address that your ISP assigned to you. The gateway is the IS[...]

  • Page 28

    genie Basic Settings 28 N300 Wireles s Router WNR2000v4 Note: If you use a wireless computer to change the wireless network name (SSID) or other wireless security settings, you are disconnected when you click the Apply button. T o avoid this situation, use a computer with a wired connection to access the router.  T o view or change basic wireles[...]

  • Page 29

    genie Basic Settings 29 N300 Wireles s Router WNR2000v4 Wir eless Settings Scr een Fields The following sections describe the fields of the Wireless Settings screen. Wir eless Network Enable SSID Broadcast . This setting allows the router to broadcast its SSID so wireless stations can see this wireless name (SSID) in their scanned network lists. Th[...]

  • Page 30

    genie Basic Settings 30 N300 Wireles s Router WNR2000v4 WP A-PSK , WP A2-PSK , and WP A-PSK + WP A2-PSK Mixed Mode These types of wireless security options use a pre-shared key (PSK), which is the same as a passphrase, wireless network password, or network key . Y ou can select from the following wireless PSK security options: • WP A-PSK [TKIP] .[...]

  • Page 31

    genie Basic Settings 31 N300 Wireles s Router WNR2000v4 WP A / WP A2 Enterprise This security option is not for home use but is typically used in a business or enterprise. WP A/WP A2 Enterprise does not use a passphrase but supports 802.1x authentication, which requires an internal or external RADIUS server . A Remote Authentication Dial In User Se[...]

  • Page 32

    genie Basic Settings 32 N300 Wireles s Router WNR2000v4 (the router is capable of speeds of up 300 Mbps) and does not function with WPS. However , if you set up a wireless distribution system (WDS; see Wireless Distribution System (WDS) on page 88), WEP is the only security that can be supported. Note: The WEP option displays only if you select Up [...]

  • Page 33

    genie Basic Settings 33 N300 Wireles s Router WNR2000v4 For 64-bit WEP , four different WEP keys are generated. For 128-bit WEP , only one WEP key is generated, and the four key fields are populated with the same WEP key . • If the authentication type is Shared Key: a. Specify the active key by selecting the Key 1 , Key 2 , Key 3 , or Key 4 radio[...]

  • Page 34

    genie Basic Settings 34 N300 Wireles s Router WNR2000v4 • Device Name . If the device name is known, it is shown here. Click the Refresh button to update the information onscreen. P ar ental C ontr ols The first time that you select Parental Controls from the Basic Home screen, you are automatically directed to the NETGEAR website where you can l[...]

  • Page 35

    genie Basic Settings 35 N300 Wireles s Router WNR2000v4  T o set up Live Parental Controls: 1. On the Live Parental Controls screen, click either the W indows Users or Mac Users button. 2. Follow the onscreen instructions to download and install the NETGEAR Live Parental Controls Management Utility . After installation, Live Parental Controls au[...]

  • Page 36

    genie Basic Settings 36 N300 Wireles s Router WNR2000v4 After you log on or create your account, the filtering level screen displays: 5. Select the radio button for the filtering level that you want and click Next . 6. Click the T ake me to the status screen button. Parental controls are now set up for the router . The dashboard shows Parental Cont[...]

  • Page 37

    genie Basic Settings 37 N300 Wireles s Router WNR2000v4 The next time that you select Parental Controls on the Basic Home screen, you can sign in to your free OpenDNS account and manage the parental controls. Figure 8. Sign in to your OpenDNS account screen[...]

  • Page 38

    genie Basic Settings 38 N300 Wireles s Router WNR2000v4 Guest Network Adding a wireless guest network allows visitors at your home to use the Internet without seeing your passphrase. Y ou can also specify the degree of access that you give to visitors.  T o set up a guest network: 1. Select Basic > Guest Network . 2. The Guest Network Setting[...]

  • Page 39

    genie Basic Settings 39 N300 Wireles s Router WNR2000v4 5. Select a security option for the guest network. The security options that are available for the wireless guest network are the same options that are available for the regular wireless network (see WP A-PSK, WP A2-PSK, and WP A-PSK + WP A2-PSK Mixed Mode on page 30, WP A/WP A2 Enterprise on [...]

  • Page 40

    40 4 4. genie Adv anc ed Home Specif y cust om settings This chapter describes the features that are available from the genie Advanced Home screen: Figure 9. genie Advanced Home screen This chapter contains the following sections: • Setup Wizard • WPS Wizard • Setup Menu • WAN Setup[...]

  • Page 41

    genie Advanced Home 41 N300 Wireles s Router WNR2000v4 • LAN Setup • QoS Setup The following menu selections that you can access from the Advanced Home screen are described in separate chapters: • Security . For information, see Chapter 5, Security . • Administration . For information, see Chapter 6, Administration . • Advanced Setup . Fo[...]

  • Page 42

    genie Advanced Home 42 N300 Wireles s Router WNR2000v4 Setup Wizar d The NETGEAR genie installation process is launched with the Setup Wizard the very first time that you start up the router. After you have set up the router, the genie installation process no longer launches automatically , but you can launch the Setup Wizard manually .  T o lau[...]

  • Page 43

    genie Advanced Home 43 N300 Wireles s Router WNR2000v4 The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration. When the Setup Wizard is successful, the following screen displays: WPS Wizar d The WPS Wizard helps you add a WPS-capable client (a computer or other wireless device) to your netwo[...]

  • Page 44

    genie Advanced Home 44 N300 Wireles s Router WNR2000v4 Y ou do not need to enter a password. • PIN Number . T o use the PIN method, do the following: a. Select the PIN Number radio button. The screen adjusts: b. Enter the client security PIN. c. Click the Next button. Within 2 minutes, go to the client and use its WPS software to let the client j[...]

  • Page 45

    genie Advanced Home 45 N300 Wireles s Router WNR2000v4 • QoS Setup . Quality of Service (QoS) setup. For information, see QoS Setup on page 54.[...]

  • Page 46

    genie Advanced Home 46 N300 Wireles s Router WNR2000v4 W AN Setup The W AN Setup screen lets you configure a demilitarized zone (DMZ) server , change the maximum transmit unit (MTU) size, and enable the router to respond to a ping on the Internet (W AN) port.  T o change the W AN settings: 1. Select Advanced > Setup > W AN Setup . The W AN[...]

  • Page 47

    genie Advanced Home 47 N300 Wireles s Router WNR2000v4 diagnostic tool because it allows your router to be discovered. Do not select this check box unless you have a specific reason. Disable IGMP Proxying . IGMP proxying allows computers on the LAN to receive the multicast traffic they are subscribed to from the Internet. By default, this check box[...]

  • Page 48

    genie Advanced Home 48 N300 Wireles s Router WNR2000v4 Forwarding / Port T riggering screen (see Set Up Port Forwarding to Local Servers on page 96 and Set Up Port T riggering on page 99). Instead of discarding this traffic, you can have it forwarded to one computer on your network. This computer is called the default DMZ server .  T o set up a [...]

  • Page 49

    genie Advanced Home 49 N300 Wireles s Router WNR2000v4 If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are willing to experiment, you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away . The following table describes common MTU sizes and applications. T able 3. Common MTU si[...]

  • Page 50

    genie Advanced Home 50 N300 Wireles s Router WNR2000v4 Note: If you change the LAN IP address of the router while connected through the browser , you are disconnected. If this situation occurs, you need to open a new connection to the new IP address and log in again.  T o change the LAN settings: 1. Select Advanced > Setup > LAN Setup . Th[...]

  • Page 51

    genie Advanced Home 51 N300 Wireles s Router WNR2000v4 packets. Both is the default setting. With the Both or Out Only setting, the router broadcasts its routing table periodically . With the Both or In Only setting, the router incorporates the RIP information that it receives. RIP V ersion . This controls the format and the broadcasting method of [...]

  • Page 52

    genie Advanced Home 52 N300 Wireles s Router WNR2000v4 The router delivers the following parameters to any LAN device that requests DHCP information: • An IP address from the range that you have defined • Subnet mask • Gateway IP address (the router’s LAN IP address) • DNS server IP address (the router’s LAN IP address)  T o use anot[...]

  • Page 53

    genie Advanced Home 53 N300 Wireles s Router WNR2000v4 The Address Reservation screen displays: 3. In the IP Address field, type the IP address to assign to the computer or server . (Choose an IP address from the router’s LAN subnet, such as 192.168.1.x.) Tip: If the computer is already on your network, you can select the associated radio button [...]

  • Page 54

    genie Advanced Home 54 N300 Wireles s Router WNR2000v4 3. Do one of the following: • Click the Edit button. The Address Reservation screen displays. a. Edit the address information. b. Click the Apply button. • Click the Delete button. The address is removed from the table. QoS Setup Quality of Service (QoS) is an advanced feature that you can [...]

  • Page 55

    genie Advanced Home 55 N300 Wireles s Router WNR2000v4 By default, QoS is disabled for Internet traffic, the default QoS rules and any custom QoS rules that you created are not activated, and no traffic is prioritized.  T o enable QoS for Internet traffic and activate the QoS rules: 1. Select Advanced > Setup > QoS Setup . The QoS Setup sc[...]

  • Page 56

    genie Advanced Home 56 N300 Wireles s Router WNR2000v4 All preconfigured QoS rules are displayed in a table, along with their priority (Highest, High, Normal, or Low) and a description: 3. Select the radio button next to the QoS policy that you want to edit or delete, and do one of the following: • Click the Delete button to remove the QoS policy[...]

  • Page 57

    genie Advanced Home 57 N300 Wireles s Router WNR2000v4 Cr eat e a QoS Rule f or an Application or Online Game  T o create a QoS policy for an application or online game: 1. Select Advanced > Setup > QoS Setup . The QoS Setup screen displays. 2. Click the Setup QoS rule button. The existing QoS rules display . 3. Click the Add Priority Rule[...]

  • Page 58

    genie Advanced Home 58 N300 Wireles s Router WNR2000v4 5. In the QoS Policy for field, type a descriptive name for the new application or game. 6. From the Priority list, select the priority that this traf fic should receive relative to other applications and traffic when accessing the Internet. Select Highest , High , Normal , or Low . 7. In the C[...]

  • Page 59

    genie Advanced Home 59 N300 Wireles s Router WNR2000v4 Cr eat e a QoS Rule f or a MAC Addr ess  T o create a QoS policy for traffic from a specific MAC address: 1. Select Advanced > Setup > QoS Setup . The QoS Setup screen displays. 2. Click the Setup QoS rule button. The existing QoS rules display . 3. Click the Add Priority Rule button. [...]

  • Page 60

    genie Advanced Home 60 N300 Wireles s Router WNR2000v4 The existing QoS rules display . 3. Click the Add Priority Rule button. The QoS - Priority Rules screen displays. 4. In the Priority Category list, select MAC Address . The MAC Device List displays. 5. Select the radio button next to the device that you want to edit or delete, and do one of th[...]

  • Page 61

    genie Advanced Home 61 N300 Wireles s Router WNR2000v4 • If you know what your uplink bandwidth is, type it in the Uplink bandwidth Maximum field and select either Kbps or Mbps from the drop-down list. • If you are not sure, visit http://www .speedtest.net . Speedtest verifies the upstream speed of your Internet connection. The Uplink bandwidth[...]

  • Page 62

    62 5 5. Securit y K eep unwant ed c ont ent out of y our network This chapter explains how to use the basic firewall features of the router to prevent objectionable content from reaching the computers and other devices connected to your network. This chapter includes the following sections: • Keyword Blocking of HTTP T raffic • Block Services ([...]

  • Page 63

    Security 63 N300 Wireles s Router WNR2000v4 K ey wor d Blocking of HT TP T r affic Use keyword blocking to prevent certain types of HTTP traffic from accessing your network. The blocking can be always or according to a schedule.  T o set up keyword blocking: 1. Select Advanced > Security > Block Sites . The Block Sites screen displays: 2. [...]

  • Page 64

    Security 64 N300 Wireles s Router WNR2000v4 4. Click the Apply button.  T o delete a keyword or domain: 1. Select Advanced > Security > Block Sites . The Block Sites screen displays. 2. Select the keyword or domain that you want to delete from the list. 3. Click the Delete Keyword button. Clicking the Clear List button deletes all keywords[...]

  • Page 65

    Security 65 N300 Wireles s Router WNR2000v4 The service numbers for many common protocols are defined by the Internet Engineering T ask Force (IETF at http://www .ietf.org/ ) and published in RFC1700, “Assigned Numbers.” Service numbers for other applications are typically chosen from the range 1024 to 65535 by the authors of the application. A[...]

  • Page 66

    Security 66 N300 Wireles s Router WNR2000v4 The Block Services Setup screen displays: 4. From the Service T ype list, select the application or service to allow or block. The list already displays several common services, but you are not limited to these choices. 5. (Optional) T o add any additional services or applications that do not already appe[...]

  • Page 67

    Security 67 N300 Wireles s Router WNR2000v4 • Click the Edit button to edit the application or service: a. Edit the application or service a s described in the previous procedure. b. When you are done, click the Accept button. • Click the Delete button. The application or service i s removed from the table. Schedule Blocking If you have set up [...]

  • Page 68

    Security 68 N300 Wireles s Router WNR2000v4 4. If your time zone uses daylight saving time, select the Automatically adjust for daylight savings time check box. 5. Click the Apply button. Securit y Ev ent Email Notifications T o receive logs and alerts by email, provide your email information in the E-mail screen, and specify which alerts you want [...]

  • Page 69

    Security 69 N300 Wireles s Router WNR2000v4 5. If your outgoing email server requires authentication, select the My Mail Server requires authentication check box. Fill in the User Name and Password fields for the outgoing email server . 6. T o have email alerts sent immediately when someone attempts to visit a blocked site or service, select Send A[...]

  • Page 70

    Security 70 N300 Wireles s Router WNR2000v4 The Access Control screen displays: 5. Select the T urn on Access Control check box. Y ou must select this check box before you can specify an access rule and use the Allow and Block buttons. When this check box is cleared, all devices are allowed to connect, even if the device is in the blocked list. 6. [...]

  • Page 71

    Security 71 N300 Wireles s Router WNR2000v4 View or Add Allow ed Devices Not C onnec ted t o the Network Y ou can set the router to automatically allow a device to connect to the network that is not currently connected. Note: After the router detects a device, the router will remember its status. If a device disconnects from the network, the device[...]

  • Page 72

    Security 72 N300 Wireles s Router WNR2000v4 The device is added to the list. 9. T o remove a device from the list, select the check box next to your device and click the Remove from the list button. The device is removed from the list. 10. Click the Apply button. Y our changes are saved. View or Add Block ed Devices Not Connec t ed t o the Network [...]

  • Page 73

    Security 73 N300 Wireles s Router WNR2000v4 The Access Control screen displays: 5. Select the View list of blocked devices drop-down list. The blocked devices that are not currently connected to the network display . 6. T o add a device to the list, click the Add button. The Add Blocked Device screen displays. 7. In the MAC Address and Device Name [...]

  • Page 74

    74 6 6. Administr ation Manage y our network This chapter describes the router settings for administering and maintaining your router and home network. This chapter includes the following sections: • Upgrade the Router Firmware • View and Configure Logs • Manage the Configuration File For information about changing the password of your router[...]

  • Page 75

    Administr ation 75 N300 Wireles s Router WNR2000v4 Upgr ade the Rout er Firmwar e The router’s firmware (software) is stored in flash memory . If the router has detected that new firmware is available, you might see a message at the top of the genie screens. Y ou can also use the Check button on the Firmware Upgrade screen to check manually if ne[...]

  • Page 76

    Administr ation 76 N300 Wireles s Router WNR2000v4 W ARNING: When uploading firmware to the router, do not interrupt the web browser by closing the window , clicking a link, or loading a new page. If the browser is interrupted, it could corrupt the firmware. When the upload is complete, your router restarts. The upload process can take up to 3 minu[...]

  • Page 77

    Administr ation 77 N300 Wireles s Router WNR2000v4 The Logs screen shows the following information: Date and time . The date and time the log entry was recorded. Source IP . The IP address of the initiating device for this log entry . T arget address . The name or IP address of the website or news group that users visited or attempted to access, or[...]

  • Page 78

    Administr ation 78 N300 Wireles s Router WNR2000v4 The Backup Settings screen displays: 2. Click the Back Up button to save a copy of the current settings. 3. Choose a location to store the .cfg file on a computer on your network. R est or e Configur ation Settings  T o restore configuration settings that you backed up: 1. Select Advanced > A[...]

  • Page 79

    Administr ation 79 N300 Wireles s Router WNR2000v4  T o erase the configuration and restore the factory default settings: 1. Select Advanced > Administration > Backup Settings . The Backup Settings screen displays. 2. Click the Erase button. 3. Click Ye s to confirm the action. The router reboots. W ARNING: Do not interrupt the reboot proc[...]

  • Page 80

    80 7 7. Adv anc ed Settings This chapter describes the advanced features of your router. The information is for users with a solid understanding of networking concepts who want to set the router up for unique situations such as when remote access from the Internet by IP address or domain name is needed. This chapter includes the following sections:[...]

  • Page 81

    Advanced Settings 81 N300 Wireles s Router WNR2000v4 Advanc ed Wireles s Settings The Advanced Wireless Settings screen lets you configure advanced settings for your wireless network, set up a schedule to turn off your wireless network, configure the WPS settings, and set up an access list for wireless clients. Advanc ed Settings f or Y our Wireles[...]

  • Page 82

    Advanced Settings 82 N300 Wireles s Router WNR2000v4 IMPORT ANT : The Fragmentation Length, CTS/RTS Threshold, and Preamble Mode options are reserved for wireless testing and advanced configuration only . Do not change these settings. 4. Click the Apply button. Set Up a Wir eless Schedule Y ou can use this feature to turn off the wireless signal fr[...]

  • Page 83

    Advanced Settings 83 N300 Wireles s Router WNR2000v4 The Advanced Wireless Settings screen displays. 5. Select the T urn off wireless signal by schedule check box to activate the schedule. 6. Click the Apply button. Set Up the WPS Settings Y ou can control how WPS functions on the router. NETGEAR recommends that you use caution changing the WPS set[...]

  • Page 84

    Advanced Settings 84 N300 Wireles s Router WNR2000v4 5. (Optional) Clear the Keep Existing Wireless Settings check box. By default, this check box is selected. However , when the check box is selected, some applications such as Network Explorer in Windows Vista might not detect the router. CAUTION: When you clear this check box and you add a new wi[...]

  • Page 85

    Advanced Settings 85 N300 Wireles s Router WNR2000v4 The Wireless Card Access List screen displays: 3. Click the Add button. The Wireless Card Access Setup screen displays.[...]

  • Page 86

    Advanced Settings 86 N300 Wireles s Router WNR2000v4 4. T ype a name for the wireless device. 5. T ype the MAC address of the wireless device. 6. Click the Add button to add the device to the table on the Wireless Card Access List screen. 7. (Optional) Repeat Step 4 through Step 6 for additional wireless devices. 8. Select the T urn Access Control [...]

  • Page 87

    Advanced Settings 87 N300 Wireles s Router WNR2000v4 The Wireless Access Point screen displays: 2. Select the Enable Access Point Mode check box. The screen adjusts. 3. Configure the IP address settings for the router: • Get dynamically from existing router . By default, the Get dynamically from existing router radio button is selected, enabling [...]

  • Page 88

    Advanced Settings 88 N300 Wireles s Router WNR2000v4 Note: When you click the Apply button, the IP address of the router changes and you are disconnected. T o reconnect, close and restart your web browser , and type http://www .routerlogin.net . Wir eless Distribution Syst em ( WDS) Y ou can set up the router to be used as a wireless base station o[...]

  • Page 89

    Advanced Settings 89 N300 Wireles s Router WNR2000v4 • Wireless repeater . The router sends all traffic from its local wireless or wired computers to a remote access point. T o configure this mode, you need to know the MAC address of the remote parent access point. For you to set up a wireless network in a WDS, t he following conditions need to b[...]

  • Page 90

    Advanced Settings 90 N300 Wireles s Router WNR2000v4 3. Select the Wireless Base Station radio button. 4. (Optional) Select the Disable Wireless Client Association check box to prevent wireless clients from associating with the base station and allowing LAN client associations only . Y ou can leave the check box cleared if you prefer wireless clien[...]

  • Page 91

    Advanced Settings 91 N300 Wireles s Router WNR2000v4  T o configure the router as a repeater: 1. Select Advanced > Advanced Setup > W ireless Repeating Function . The Wireless Repeating Function screen displays. The wireless MAC address of the router is displayed onscreen. 2. Select the Enable W ireless Repeating Function check box. 3. Sel[...]

  • Page 92

    Advanced Settings 92 N300 Wireles s Router WNR2000v4 P or t For war ding and P or t T riggering Configur ation Conc epts By default, the router blocks inbound traffic from the Internet to your computers except replies to your outbound traffic. Y ou might need to create exceptions to this rule for these purposes: • T o allow remote computers on th[...]

  • Page 93

    Advanced Settings 93 N300 Wireles s Router WNR2000v4 Y our router then sends this request message through the Internet to the web server at www .example.com. 4. The web server at www .example.com composes a return message with the requested web page data. The return message contains the following address and port information. The web server then se[...]

  • Page 94

    Advanced Settings 94 N300 Wireles s Router WNR2000v4 Using steps similar to the preceding example, the following sequence shows the effects of the port triggering rule you have defined: 1. Y ou open an IRC client program to start a chat session on your computer . 2. Y our IRC client composes a request message to an IRC server using a destination po[...]

  • Page 95

    Advanced Settings 95 N300 Wireles s Router WNR2000v4 browser needs to access a web server running on a computer in your local network. Using port forwarding, you can tell the router, “When you receive incoming traffic on port 80 (the standard port number for a web server process), forward it to the local computer at 192.168.1.123.” The followin[...]

  • Page 96

    Advanced Settings 96 N300 Wireles s Router WNR2000v4 • Port triggering requires specific outbound traffic to open the inbound ports, and the triggered ports are closed after a period of no activity . • Port forwarding is always active and does not need to be triggered. Set Up P or t For war ding t o Local Ser v ers Using the port forwarding fea[...]

  • Page 97

    Advanced Settings 97 N300 Wireles s Router WNR2000v4 2. From the Service Name list, select the service or game that you are hosting on your network. If the service does not appear in the list, see Add a Custom Service on page 97. 3. In the corresponding Server IP Address field, enter the last octet of the IP address of your local computer that prov[...]

  • Page 98

    Advanced Settings 98 N300 Wireles s Router WNR2000v4 5. In the External Starting Port field, enter the beginning port number . • If the application uses a single port, enter the same port number in the External Ending Port field. • If the application uses a range of ports, enter the ending port number of the range in the External Ending Port fi[...]

  • Page 99

    Advanced Settings 99 N300 Wireles s Router WNR2000v4  T o make a local web server public: 1. Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation. In this example, your router always gives your web server an IP address of 192.168.1.33. 2. On the Port Forwarding screen, configure the router to fo[...]

  • Page 100

    Advanced Settings 100 N300 Wireles s Router WNR2000v4  T o set up port triggering: 1. Select Advanced > Advanced Setup > Port Forwarding / Port T riggering . The Port Forwarding / Port T riggering screen displays. 2. Select the Port T riggering radio button. The screen adjusts to display the port triggering information: 3. Clear the Disabl[...]

  • Page 101

    Advanced Settings 101 N300 Wireles s Router WNR2000v4 The Port T riggering - Services screen displays: 6. In the Service Name field, type a descriptive service name. 7. In the Service User list, select Any (the default) to allow this service to be used by any computer on the Internet. Otherwise, select Single address , and enter the IP address of o[...]

  • Page 102

    Advanced Settings 102 N300 Wireles s Router WNR2000v4 • Click the Edit Service button. The Port T riggering - Services screen displays. a. Edit the service. b. Click the Apply button. • Click the Delete Service button. The service is removed from the table. Dynamic DNS If your Internet service provider (ISP) gave you a permanently assigned IP a[...]

  • Page 103

    Advanced Settings 103 N300 Wireles s Router WNR2000v4  T o set up Dynamic DNS: 1. Select Advanced > Advanced Setup > Dynamic DNS . The Dynamic DNS screen displays: 2. Select the Use a Dynamic DNS Service check box. 3. In the Service Provider drop-down list, select one of the following: • www .DynDNS.org • dynupdate.no-ip.com 4. In the [...]

  • Page 104

    Advanced Settings 104 N300 Wireles s Router WNR2000v4 St atic Rout es Static routes provide additional routing information to your router. Under usual circumstances, the router has adequate routing information after it has been configured for Internet access, and you do not need to configure additional static routes. Y ou have to configure static r[...]

  • Page 105

    Advanced Settings 105 N300 Wireles s Router WNR2000v4 The screen adjusts: 3. In the Route Name field, type a name for this static route (for identification purposes only .) 4. Select the Private check box if you want to limit access to the LAN only . If you select Private, the static route is not reported in RIP. 5. Select the Active check box to m[...]

  • Page 106

    Advanced Settings 106 N300 Wireles s Router WNR2000v4 3. Do one of the following: • Click the Edit button. The Static Routes screen adjusts. a. Edit the route information. b. Click the Apply button. • Click the Delete button. The route is removed from the table. R emot e Management The remote management feature lets you upgrade or check the sta[...]

  • Page 107

    Advanced Settings 107 N300 Wireles s Router WNR2000v4  T o set up remote management: 1. Select Advanced > Advanced Setup > Remote Management . 2. Select the T urn Remote Management On check box. 3. Under Allow Remote Access By , specify the external IP addresses to be allowed to access the router’ s remote management. Note: For enhanced [...]

  • Page 108

    Advanced Settings 108 N300 Wireles s Router WNR2000v4 When you access your router from the Internet, type your router’s W AN IP address in your browser ’s address or location field followed by a colon (:) and the custom port number . For example, if your external address is 203.0.1 13.123 and you use port number 8080, enter http://203.0.1 13.12[...]

  • Page 109

    Advanced Settings 109 N300 Wireles s Router WNR2000v4 any device to automatically control the resources, such as port forwarding (mapping) of the router. 3. T ype the advertisement period in minutes. The advertisement period specifies how often the router broadcasts its UPnP information. This value can range from 1 to 1440 minutes. The default peri[...]

  • Page 110

    Advanced Settings 110 N300 Wireles s Router WNR2000v4 The IPv6 screen displays: 2. Select the IPv6 connection type from the list. Y our Internet service provider (ISP) can provide this information. • If your ISP did not provide details, you can select 6to4 T unnel . • If you are not sure what type of IPv6 connection the router uses, select Auto[...]

  • Page 111

    Advanced Settings 111 N300 Wireles s Router WNR2000v4 • More than four hexadecimal characters in a quartet • More than two colons in a row IPv6 Aut o Detec t  T o set up an IPv6 Internet connection through auto detection: 1. Select Advanced > Advanced Setup > IPv6 . The IPv6 screen displays. 2. Select Auto Detect from the menu. The scr[...]

  • Page 112

    Advanced Settings 112 N300 Wireles s Router WNR2000v4 If you do not specify an ID here, the router generates one automatically from its MAC address. 5. Specify IPv6 filtering. When the connection type is not IPv6 Pass Through or Disabled, the router starts the stateful packet inspection (SPI) firewall function on the W AN interface. The router crea[...]

  • Page 113

    Advanced Settings 113 N300 Wireles s Router WNR2000v4 of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. • Router ’ s IPv6 Address on LAN . This field shows the IPv6 address that is acquired for the router’s LAN interface. The number after the slash [...]

  • Page 114

    Advanced Settings 114 N300 Wireles s Router WNR2000v4 The screen adjusts: The information in the following fields is automatically detected by the router: • Router ’ s IPv6 Address on W AN . This field shows the IPv6 address that is acquired for the router’s W AN (or Internet) interface. The number after the slash (/) is the length of the pre[...]

  • Page 115

    Advanced Settings 115 N300 Wireles s Router WNR2000v4 IPv6 P ass Thr ough In pass-through mode, the router works as a Layer 2 Ethernet switch with two ports (LAN and W AN Ethernet ports) for IPv6 packets. The router does not process any IPv6 header packets.  T o set up a pass-through IPv6 Internet connection: 1. Select Advanced > Advanced Set[...]

  • Page 116

    Advanced Settings 116 N300 Wireles s Router WNR2000v4 • IPv6 Address/Prefix Length . The static IPv6 address and prefix length of the router’s W AN interface. • Default IPv6 Gateway . The IPv6 address of the default IPv6 gateway . • Primary DNS Server . The primary DNS server that resolves IPv6 domain name records for the router. • Second[...]

  • Page 117

    Advanced Settings 117 N300 Wireles s Router WNR2000v4 The screen adjusts: The information in the following fields is automatically detected by the router: • Router ’ s IPv6 Address on W AN . This field shows the IPv6 address that is acquired for the router’s W AN (or Internet) interface. The number after the slash (/) is the length of the pre[...]

  • Page 118

    Advanced Settings 118 N300 Wireles s Router WNR2000v4 IPv6 PPP oE  T o set up a PPPoE IPv6 Internet connection: 1. Select Advanced > Advanced Setup > IPv6 . The IPv6 screen displays. 2. Select PPPoE from the menu. The screen adjusts: The information in the following fields is automatically detected by the router: • Router ’ s IPv6 Addr[...]

  • Page 119

    Advanced Settings 119 N300 Wireles s Router WNR2000v4 Note: The default setting of the Connection Mode field is Always on to provide a steady IPv6 connection. The router never terminates the connection. If the connection is terminated, for example, when the modem is turned off, the router attempts to reestablish the connection immediately after the[...]

  • Page 120

    Advanced Settings 120 N300 Wireles s Router WNR2000v4 2. T o enable the traffic meter , select the Enable T raffic Meter check box. 3. If you would like to record and restrict the volume of Internet traffic, select the T raffic volume control by radio button. Y ou can select one of the following options for controlling the traffic volume: • No Li[...]

  • Page 121

    Advanced Settings 121 N300 Wireles s Router WNR2000v4 If you want the traffic counter to start immediately , click the Restart Counter Now button. 7. In the T raffic Control section, specify whether a warning message is issued before the monthly traffic limit of MB or hours is reached. By default, the value is 0 and no warning message is issued. Y [...]

  • Page 122

    122 8 8. Monit oring Monit or y our r out er and network tr affic This chapter describes how to monitor your the router and network traffic. This chapter includes the following sections: • Router Status and Usage Information Screen • Router Information Pane • Internet Port Pane • Wireless Settings Pane • Guest Network Pane[...]

  • Page 123

    Monitoring 123 N300 Wireles s Router WNR2000v4 Rout er Status and Usage Inf ormation Screen  T o view router status and usage information: Select Advanced . The screen that displays shows information about the router, the Internet port, the wireless settings, and the guest network (this screen is referred to as the Router Status screen): Note: T[...]

  • Page 124

    Monitoring 124 N300 Wireles s Router WNR2000v4 Rout er Inf ormation P ane  T o display the Router Information pane: Select the Advanced tab. The Router Status screen displays. The Router Information pane is located in the upper left of the screen. The following settings are displayed: Hardware V ersion . The router model. Firmware V ersion . The[...]

  • Page 125

    Monitoring 125 N300 Wireles s Router WNR2000v4 IP Subnet Mask . The IP subnet mask that is used by the Internet port of the router. Domain Name Server . The Domain Name Server address that is used by the router. A Domain Name Server translates human-language URLs such as www .netgear .com into IP addresses. St atistic s The router provides a variet[...]

  • Page 126

    Monitoring 126 N300 Wireles s Router WNR2000v4 Connec tion St atus The content of this screen depends on the type of connection. For example, different information is shown for a PPPoE connection than for a DHCP connection.  T o view the connection status: 1. Select the Advanced tab. The Router Status screen displays. 2. In the Internet Port pan[...]

  • Page 127

    Monitoring 127 N300 Wireles s Router WNR2000v4 Click the Release button to release the router’s IP address and terminate the Internet connection. Click the Renew button to let the router acquire an IP address from the DHCP server and start the Internet connection. Click the Close Window button to close the Connection Status screen. PPP oE Connec [...]

  • Page 128

    Monitoring 128 N300 Wireles s Router WNR2000v4 The following settings are displayed: Name (SSID ). The wireless network name (SSID) that is used by the router. Region . The geographic region where the router is used. It might be illegal to use the wireless features of the router in some parts of the world. Channel . Identifies the operating channel[...]

  • Page 129

    129 9 9. T r oubleshooting This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear .com for product and contact information. This chapter contains the following sections: • Quick Tips • T roubleshoot [...]

  • Page 130

    T r oubleshooting 130 N300 Wireles s Router WNR2000v4 Quick Tips This section describes tips for troubleshooting some common problems. Sequence t o Rest ar t Y our Network  Make sure to restart your network in this sequence: 1. T urn off and unplug the cable or DSL broadband modem. 2. T urn off the router and computers. 3. Plug in the cable or D[...]

  • Page 131

    T r oubleshooting 131 N300 Wireles s Router WNR2000v4 T r oubleshoot with the LEDs After you turn on power to the router, the following sequence of events should occur: 1. When power is first applied, verify that the Power LED is on. 2. V erify that the Power LED turns amber within a few seconds, indicating that the self-test is running. 3. After a[...]

  • Page 132

    T r oubleshooting 132 N300 Wireles s Router WNR2000v4 If all LEDs are still lit 1 minute after power-up: • T urn the power of f and back on to see if the router recovers. • Press and hold the Restore Factory Settings button to return the router to its factory settings. For more information, see Factory Settings on page 140. If the error persist[...]

  • Page 133

    T r oubleshooting 133 N300 Wireles s Router WNR2000v4 3. Click the Apply button. Cannot Log In t o the Router If you are unable to log in to the router from a computer on your local network, check the following: • If you are using an Ethernet-connected computer , check the Ethernet connection between the computer and the router as described in th[...]

  • Page 134

    T r oubleshooting 134 N300 Wireles s Router WNR2000v4  T o check the W AN IP address: 1. Start your browser , and select an external site such as http://www .netgear .com . 2. Access the router user interface at http://www .routerlogin.net . 3. Select the Advanced tab. The Router Status screen displays. 4. In the Internet Port pane, c heck that [...]

  • Page 135

    T r oubleshooting 135 N300 Wireles s Router WNR2000v4 If your computer obtains its information from the router by DHCP , reboot the computer , and verify the gateway address. • Y ou might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run th[...]

  • Page 136

    T r oubleshooting 136 N300 Wireles s Router WNR2000v4 Wir eless Connec tivit y If you are having trouble connecting wirelessly to the router, try to isolate the problem. • Does the wireless device or computer that you are using find your wireless network? If not, check the Wireless LED on the front of the router. It should be lit. If it is not, y[...]

  • Page 137

    T r oubleshooting 137 N300 Wireles s Router WNR2000v4 3. Click OK . Y ou should see a message like this one: Pinging <IP address > with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is n[...]

  • Page 138

    T r oubleshooting 138 N300 Wireles s Router WNR2000v4 • Check that your cable or DSL broadband modem is connected and functioning. • If your ISP assigned a host name to your computer , enter that host name as the account name in the Internet Settings screen. • Y our ISP could be rejecting the Ethernet MAC addresses of all but one of your comp[...]

  • Page 139

    139 A A. Supplement al Inf ormation This appendix provides factory default settings and technical specifications for the N300 Wireless Router WNR2000v4: • Factory Settings • T echnical Specifications[...]

  • Page 140

    Supplemental Inf ormation 140 N300 Wireles s Router WNR2000v4 F ac tory Settings Y ou can return the router to its factory settings. Use the end of a paper clip or some other similar object to press and hold the Restore Factory Settings button on the back panel of the router for at least 7 seconds. The router resets, and returns to the factory sett[...]

  • Page 141

    Supplemental Inf ormation 141 N300 Wireles s Router WNR2000v4 T echnical Specifications T able 5. WNR2000v4 router specifications Feature Description Data and routing protocols TCP/IP , RIP-1, RIP-2, DHCP , PPPoE, PPTP , Bigpond, Dynamic DNS, UPnP , and SMB Power adapter • North America: 120V , 60 Hz, input • UK, Australia: 240V , 50 Hz, input [...]

  • Page 142

    142 Inde x Numeric s 20/40 MHz coe xist ence, disabling 81 6to4 tunnel, IPv6 Int ernet c onnection 113 A acc ess list, wireless clients 84 acc ess point (AP) mode 86 acc essing r emot e comput er 92 r outer r emotely 106 active static r oute 105 addr ess r eser vation 52 advertisement period, UPnP 109 AES (Advanced Encryption St andar d) 30 alerts,[...]

  • Page 143

    143 N300 Wireles s Router WNR2000v4 IPv6 Interne t connection 116 managing r outer’ s 51 viewing 126 DynDNS.or g 102 E electromagnetic emis sions 141 email notic es 68 erasing c onfiguration 78 Ethernet c ables, checking 130 Ethernet L AN port LEDs described 10 tr oubleshooting 132 F f ac tory def ault settings list of 140 r estoring 78 filtering[...]

  • Page 144

    144 N300 Wireles s Router WNR2000v4 Live P ar ental Contr ols 34 local servers, port forwar ding to 96 logging in r outer 19 tr oubleshooting 133 types of 17 logs emailing 68 setting up 77 viewing 76 M MAC addr esses pr oduct label 12 QoS f or 59 r outer’ s 27 mail ser ver , outgoing 68 managing r outer r emotely 106 maximum transmit unit (M TU) [...]

  • Page 145

    145 N300 Wireles s Router WNR2000v4 primary DNS addres s 27 prioritizing traffic 54 – 59 private s tatic r out e 105 pr ot ection, Internet 34 Push ’N’ Connect 23 push button me thod, WPS 43 Q QoS (Quality of Ser vice) 54 – 61 R radio , disabling 81 RADIUS ser ver 31 range of wir eless connections 12 r eceived pack ets 125 r ecovering admin[...]

  • Page 146

    146 N300 Wireles s Router WNR2000v4 U Universal Plug and Play (UPnP) 108 up time, system 125 upgrading firmw ar e 19 , 75 uplink bandwidth 60 user interf ace, described 20 user name, def ault 19 V versions, firmwar e, hardw are, and language 124 videoconf erencing, DMZ ser ver 47 viewing logs 76 r outer , Internet , and network st atus 123 – 128 [...]