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NETGEAR WNR200v4 manual

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Table of contents for the manual

  • Page 1

    350 East Plumeria Drive San Jose, C A 95134 USA Mar ch 2014 202-11229-03 N300 Wir eless R out er WNR2000v4 User Manual[...]

  • Page 2

    2 N300 Wireles s Rout er WNR2000v4 Suppor t Thank you f or selecting NET GEAR pr oducts. After inst alling your device, loc ate the serial number on the label of your pr oduc t and use it to r egister your pr oduct at https ://my .net gear .com . Y ou must r egist er your pr oduct bef or e you can use NET GEAR telephone support . NETGEAR r ecommend[...]

  • Page 3

    3 Cont ents Chapter 1 Hardware Setup Unpack Y our Rout er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Har dwar e Featur es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Fr ont Panel . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 4

    4 N300 Wireles s Rout er WNR2000v4 Chapter 4 genie Advanced Home Setup Wizar d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 WPS Wizar d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Setup Menu . . . . . . . . . . [...]

  • Page 5

    5 N300 Wireles s Rout er WNR2000v4 Remo t e Comput er Ac c ess Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 P ort T riggering to Open Inc oming Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 P ort Forwar ding t o P ermit Ext ernal Host Communic ations . . . . . . . . . . . . . . 91 How P or[...]

  • Page 6

    6 N300 Wireles s Rout er WNR2000v4 Cannot Ac ces s the Interne t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 T roubleshoo t Int ernet Br owsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 T roubleshoo t a PPP oE Int ernet C onnection . . . . . . . . . . . . . . . . . . . . [...]

  • Page 7

    7 1 1. Har dwar e Setup Get t o know y our r outer If you have not already set up your new router using the installation guide that comes in the box, this chapter walks you through the hardware setup. Chapter 2, Getting Started with NETGEAR genie , explains how to set up your Internet connection. This chapter contains the following sections: • Un[...]

  • Page 8

    Hardw ar e Setup 8 N300 Wireles s Rout er WNR2000v4 Unpack Y our Rout er Open the box and remove the router, cables, and installation guide. Ethernet cable Power adapter N300 Wireless Router Figure 1. Package contents Y our box contains the following items: • N300 Wireless Router WNR2000v4 • AC power adapter (plug varies by region) • Category[...]

  • Page 9

    Hardw ar e Setup 9 N300 Wireles s Rout er WNR2000v4 Fr ont P anel The router front panel has the following status LEDs and button: WPS button and LED LAN LEDs Wireless LED Internet LED Power LED Figure 2. Front panel T able 1. Front panel LED descriptions LED Description Power • Solid amber . The unit is starting up after being powered on. • So[...]

  • Page 10

    Hardw ar e Setup 10 N300 Wireles s Rout er WNR2000v4 LAN ports 1–4 • Solid green . The LAN port has detected a 100 Mbps link with an attached device. • Solid amber . The LAN port has detected a 10 Mbps link with an attached device. • Off . No link is detected on the LAN port. WPS • Solid green . Indicates that wireless security is enabled[...]

  • Page 11

    Hardw ar e Setup 11 N300 Wireles s Rout er WNR2000v4 Back P anel The back panel has the following buttons, ports, and connector: WiFi On/Off button Restore Factory Settings button LAN ports Internet port AC power connector On/Off button Figure 3. Back panel T able 2. Back panel button, port, and connector descriptions Port or Button Description WiF[...]

  • Page 12

    Hardw ar e Setup 12 N300 Wireles s Rout er WNR2000v4 Label The label on the back panel of the router shows the default login information, default WiFi network name (SSID), network key (also referred to as wireless network password or passphrase), serial number , MAC address, and other information. Made in China Figure 4. Label on the back panel For[...]

  • Page 13

    Hardw ar e Setup 13 N300 Wireles s Rout er WNR2000v4  T o prepare your router for installation: 1. Carefully peel of f the protective film covering both sides of your router. 2. Remove the protective film covering the front panel of the router. 3. Place your router in a suitable area for installation (near an AC power outlet and accessible to th[...]

  • Page 14

    Hardw ar e Setup 14 N300 Wireles s Rout er WNR2000v4 Cable Y our Rout er The installation guide that came in the box has a cabling diagram on the first page. This section describes how to connect the router, the computer , and the cable or DSL broadband modem, and provides detailed illustrations. 1. T urn off and unplug the cable or DSL broadband m[...]

  • Page 15

    Hardw ar e Setup 15 N300 Wireles s Rout er WNR2000v4 5. Locate the cable you removed from the modem in Step 3 . Securely insert that cable into a LAN port on the router such as LAN port 4. Y our network cables are connected, and you are ready to start your network. It is important that you start your network in the correct sequence: 1. First, power[...]

  • Page 16

    16 2 2. Getting S t ar t ed with NE T GE AR genie Connec t t o the r outer This chapter explains how to use NETGEAR genie to set up your router after you complete cabling as described in the installation guide and in the previous chapter in this book. This chapter contains the following sections: • Router Setup Preparation • T ypes of Logins an[...]

  • Page 17

    Getting Started with NET GEAR genie 17 N300 Wireles s Rout er WNR2000v4 Rout er Setup Pr epar ation Y ou can set up your router with NETGEAR genie automatically , or you can use the genie menus and screens to set up your router manually . However , before you start the setup process, you need to have your ISP information on hand and make sure the l[...]

  • Page 18

    Getting Started with NET GEAR genie 18 N300 Wireles s Rout er WNR2000v4 NE T GE AR genie Setup NETGEAR genie runs on any device with a web browser . It is the easiest way to set up the router because it automates many of the steps and verifies that those steps have been successfully completed. It takes about 15 minutes to complete.  T o use NETG[...]

  • Page 19

    Getting Started with NET GEAR genie 19 N300 Wireles s Rout er WNR2000v4  T o use NETGEAR genie again if you want to view or change settings for the router: 1. Launch your browser from a computer or wireless device that is connected to the router. 2. T ype http://www .routerlogin.net or http://www.routerlogin.com . The login window displays: admi[...]

  • Page 20

    Getting Started with NET GEAR genie 20 N300 Wireles s Rout er WNR2000v4 For more information about upgrading firmware, see Upgrade the Router Firmware on page 74. Rout er Dashboard (Basic Home Scr een) The router Basic Home screen has a dashboard that lets you see the status of your Internet connection and network at a glance. Y ou can click any of[...]

  • Page 21

    Getting Started with NET GEAR genie 21 N300 Wireles s Rout er WNR2000v4 Advanced tab . Set up the router for unique situations such as when remote access by IP address or by domain name from the Internet is needed. For more information, see Chapter 7, Advanced Settings . Using this tab requires a solid understanding of networking concepts. Help &am[...]

  • Page 22

    Getting Started with NET GEAR genie 22 N300 Wireles s Rout er WNR2000v4 Pa s s w o r d Re c o v e r y NETGEAR recommends that you enable password recovery if you change the password for the router’s user name of admin. Then you have an easy way to recover the password if it is forgotten. This recovery process is supported in Internet Explorer , F[...]

  • Page 23

    Getting Started with NET GEAR genie 23 N300 Wireles s Rout er WNR2000v4 Wi-Fi P r otec t ed Setup ( WPS) Method Wi-Fi Protected Setup (WPS) lets you connect to a secure WiFi network without typing its password. Instead, press a button or enter a PIN. NETGEAR calls WPS Push 'N' Connect. During the connection process, the client gets the se[...]

  • Page 24

    24 3 3. genie Basic Settings Y our Internet c onnec tion and network This chapter describes the features that are available from the genie Basic Home screen: Figure 6. genie Basic Home screen This chapter contains the following sections: • Internet Setup • Basic Wireless Settings • Attached Devices • Parental Controls • Guest Network[...]

  • Page 25

    genie Basic Settings 25 N300 Wireles s Rout er WNR2000v4 Int ernet Setup The Internet Setup screen is where you view or change ISP information.  T o view or change the Internet setup: 1. From the Home screen, select Internet . The Internet Setup screen displays: The fields that display in the Internet Setup screen depend on whether your Internet[...]

  • Page 26

    genie Basic Settings 26 N300 Wireles s Rout er WNR2000v4 4. Click the T est button. Y our Internet connection is tested. If the router does not detect the Internet connection and the NETGEAR website does not display within 1 minute, see Chapter 9, T roubleshooting . Int ernet Setup Scr een Fields The following descriptions explain all of the possib[...]

  • Page 27

    genie Basic Settings 27 N300 Wireles s Rout er WNR2000v4 Internet IP Address . • Get Dynamically from ISP . Y our ISP uses DHCP to assign your IP address. Y our ISP automatically assigns these addresses. • Use Static IP Address . Enter the IP address, IP subnet mask, and the gateway IP address that your ISP assigned to you. The gateway is the I[...]

  • Page 28

    genie Basic Settings 28 N300 Wireles s Rout er WNR2000v4 Note: If you use a wireless computer to change the wireless network name (SSID) or other wireless security settings, you are disconnected when you click the Apply button. T o avoid this situation, use a computer with a wired connection to access the router.  T o view or change basic wirele[...]

  • Page 29

    genie Basic Settings 29 N300 Wireles s Rout er WNR2000v4 Wir eless Settings Scr een Fields The following sections describe the fields of the Wireless Settings screen. Wir eless Network Enable SSID Broadcast . This setting allows the router to broadcast its SSID so wireless stations can see this wireless name (SSID) in their scanned network lists. T[...]

  • Page 30

    genie Basic Settings 30 N300 Wireles s Rout er WNR2000v4 WP A-PSK , WP A2-PSK , and WP A-PSK + WP A2-PSK Mixed Mode These types of wireless security options use a pre-shared key (PSK), which is the same as a passphrase, wireless network password, or network key . Y ou can select from the following wireless PSK security options: • WP A-PSK [TKIP] [...]

  • Page 31

    genie Basic Settings 31 N300 Wireles s Rout er WNR2000v4 WP A / WP A2 Ent erprise This security option is not for home use but is typically used in a business or enterprise. WP A/WP A2 Enterprise does not use a passphrase but supports 802.1x authentication, which requires an internal or external RADIUS server . A Remote Authentication Dial In User [...]

  • Page 32

    genie Basic Settings 32 N300 Wireles s Rout er WNR2000v4 (the router is capable of speeds of up 300 Mbps) and does not function with WPS. However , if you set up a wireless distribution system (WDS; see Wireless Distribution System (WDS) on page 84), WEP is the only security that can be supported. Note: The WEP option displays only if you select Up[...]

  • Page 33

    genie Basic Settings 33 N300 Wireles s Rout er WNR2000v4 For 64-bit WEP , four different WEP keys are generated. For 128-bit WEP , only one WEP key is generated, and the four key fields are populated with the same WEP key . • If the authentication type is Shared Key: a. Specify the active key by selecting the Key 1 , Key 2 , Key 3 , or Key 4 radi[...]

  • Page 34

    genie Basic Settings 34 N300 Wireles s Rout er WNR2000v4 • Device Name . If the device name is known, it is shown here. Click the Refresh button to update the information onscreen. P ar ent al Contr ols The first time that you select Parental Controls from the Basic Home screen, you are automatically directed to the NETGEAR website where you can [...]

  • Page 35

    genie Basic Settings 35 N300 Wireles s Rout er WNR2000v4  T o set up Live Parental Controls: 1. On the Live Parental Controls screen, click either the W indows Users or Mac Users button. 2. Follow the onscreen instructions to download and install the NETGEAR Live Parental Controls Management Utility . After installation, Live Parental Controls a[...]

  • Page 36

    genie Basic Settings 36 N300 Wireles s Rout er WNR2000v4 After you log on or create your account, the filtering level screen displays: 5. Select the radio button for the filtering level that you want and click Next . 6. Click the T ake me to the status screen button. Parental controls are now set up for the router . The dashboard shows Parental Con[...]

  • Page 37

    genie Basic Settings 37 N300 Wireles s Rout er WNR2000v4 The next time that you select Parental Controls on the Basic Home screen, you can sign in to your free OpenDNS account and manage the parental controls. Figure 8. Sign in to your OpenDNS account screen[...]

  • Page 38

    genie Basic Settings 38 N300 Wireles s Rout er WNR2000v4 Guest Network Adding a wireless guest network allows visitors at your home to use the Internet without seeing your passphrase. Y ou can also specify the degree of access that you give to visitors.  T o set up a guest network: 1. Select Basic > Guest Network . 2. The Guest Network Settin[...]

  • Page 39

    genie Basic Settings 39 N300 Wireles s Rout er WNR2000v4 5. Select a security option for the guest network. The security options that are available for the wireless guest network are the same options that are available for the regular wireless network (see WP A-PSK, WP A2-PSK, and WP A-PSK + WP A2-PSK Mixed Mode on page 30, WP A/WP A2 Enterprise on[...]

  • Page 40

    40 4 4. genie Adv anc ed Home Specif y cust om settings This chapter describes the features that are available from the genie Advanced Home screen: Figure 9. genie Advanced Home screen This chapter contains the following sections: • Setup Wizard • WPS Wizard • Setup Menu • WAN Setup[...]

  • Page 41

    genie Advanced Home 41 N300 Wireles s Rout er WNR2000v4 • LAN Setup • QoS Setup The following menu selections that you can access from the Advanced Home screen are described in separate chapters: • Security . For information, see Chapter 5, Security . • Administration . For information, see Chapter 6, Administration . • Advanced Setup . F[...]

  • Page 42

    genie Advanced Home 42 N300 Wireles s Rout er WNR2000v4 Setup Wizar d The NETGEAR genie installation process is launched with the Setup Wizard the very first time that you start up the router. After you have set up the router, the genie installation process no longer launches automatically , but you can launch the Setup Wizard manually .  T o la[...]

  • Page 43

    genie Advanced Home 43 N300 Wireles s Rout er WNR2000v4 The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration. When the Setup Wizard is successful, the following screen displays: WPS Wizar d The WPS Wizard helps you add a WPS-capable client (a computer or other wireless device) to your netw[...]

  • Page 44

    genie Advanced Home 44 N300 Wireles s Rout er WNR2000v4 Y ou do not need to enter a password. • PIN Number . T o use the PIN method, do the following: a. Select the PIN Number radio button. The screen adjusts: b. Enter the client security PIN. c. Click the Next button. Within 2 minutes, go to the client and use its WPS software to let the client [...]

  • Page 45

    genie Advanced Home 45 N300 Wireles s Rout er WNR2000v4 • QoS Setup . Quality of Service (QoS) setup. For information, see QoS Setup on page 53. W AN Setup The W AN Setup screen lets you configure a demilitarized zone (DMZ) server , change the maximum transmit unit (MTU) size, and enable the router to respond to a ping on the Internet (W AN) port[...]

  • Page 46

    genie Advanced Home 46 N300 Wireles s Rout er WNR2000v4 Respond to Ping on Internet Port . If you want the router to respond to a ping from the Internet, select this check box. By default, the check box is cleared. Use this option only as a diagnostic tool because it allows your router to be discovered. Do not select this check box unless you have [...]

  • Page 47

    genie Advanced Home 47 N300 Wireles s Rout er WNR2000v4 Incoming traffic from the Internet is usually discarded by the router unless the traf fic is a response to one of your local computers or a service that you have configured on the Port Forwarding / Port T riggering screen (see Set Up Port Forwarding to Local Servers on page 93 and Set Up Port [...]

  • Page 48

    genie Advanced Home 48 N300 Wireles s Rout er WNR2000v4 If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are willing to experiment, you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away . The following table describes common MTU sizes and applications. T able 3. Common MTU s[...]

  • Page 49

    genie Advanced Home 49 N300 Wireles s Rout er WNR2000v4 Note: If you change the LAN IP address of the router while connected through the browser , you are disconnected. If this situation occurs, you need to open a new connection to the new IP address and log in again.  T o change the LAN settings: 1. Select Advanced > Setup > LAN Setup . T[...]

  • Page 50

    genie Advanced Home 50 N300 Wireles s Rout er WNR2000v4 packets. Both is the default setting. With the Both or Out Only setting, the router broadcasts its routing table periodically . With the Both or In Only setting, the router incorporates the RIP information that it receives. RIP V ersion . This controls the format and the broadcasting method of[...]

  • Page 51

    genie Advanced Home 51 N300 Wireles s Rout er WNR2000v4 The router delivers the following parameters to any LAN device that requests DHCP information: • An IP address from the range that you have defined • Subnet mask • Gateway IP address (the router’s LAN IP address) • DNS server IP address (the router’s LAN IP address)  T o use ano[...]

  • Page 52

    genie Advanced Home 52 N300 Wireles s Rout er WNR2000v4 The Address Reservation screen displays: 3. In the IP Address field, type the IP address to assign to the computer or server . (Choose an IP address from the router’s LAN subnet, such as 192.168.1.x.) Tip: If the computer is already on your network, you can select the associated radio button[...]

  • Page 53

    genie Advanced Home 53 N300 Wireles s Rout er WNR2000v4 3. Do one of the following: • Click the Edit button. The Address Reservation screen displays. a. Edit the address information. b. Click the Apply button. • Click the Delete button. The address is removed from the table. QoS Setup Quality of Service (QoS) is an advanced feature that you can[...]

  • Page 54

    genie Advanced Home 54 N300 Wireles s Rout er WNR2000v4 3. Enter the router user name and password. The user name is admin . The default password is password . The user name and password are case-sensitive. The BASIC Home screen displays. 4. Select ADV ANCED > Setup > QoS Setup . 5. Select the Enable Upstream QoS (Optimized for Gaming) check [...]

  • Page 55

    genie Advanced Home 55 N300 Wireles s Rout er WNR2000v4 • Specific online games • Individual Ethernet LAN ports of the router • A specific device by MAC address T o specify prioritization of traffic, you need to create a policy for the type of traf fic and add the policy to the QoS Policy table in the QoS Setup screen. For convenience, the Qo[...]

  • Page 56

    genie Advanced Home 56 N300 Wireles s Rout er WNR2000v4 All preconfigured QoS rules are displayed in a table, along with their priority (Highest, High, Normal, or Low) and a description: 3. Select the radio button next to the QoS policy that you want to edit or delete, and do one of the following: • Click the Delete button to remove the QoS polic[...]

  • Page 57

    genie Advanced Home 57 N300 Wireles s Rout er WNR2000v4 Cr eat e a QoS Rule f or an Application or Online Game  T o create a QoS policy for an application or online game: 1. Select Advanced > Setup > QoS Setup . The QoS Setup screen displays. 2. Click the Setup QoS rule button. The existing QoS rules display . 3. Click the Add Priority Rul[...]

  • Page 58

    genie Advanced Home 58 N300 Wireles s Rout er WNR2000v4 5. In the QoS Policy for field, type a descriptive name for the new application or game. 6. From the Priority list, select the priority that this traf fic should receive relative to other applications and traffic when accessing the Internet. Select Highest , High , Normal , or Low . 7. In the [...]

  • Page 59

    genie Advanced Home 59 N300 Wireles s Rout er WNR2000v4 Cr eat e a QoS Rule f or a MAC Addr ess  T o create a QoS policy for traffic from a specific MAC address: 1. Select Advanced > Setup > QoS Setup . The QoS Setup screen displays. 2. Click the Setup QoS rule button. The existing QoS rules display . 3. Click the Add Priority Rule button.[...]

  • Page 60

    genie Advanced Home 60 N300 Wireles s Rout er WNR2000v4 The existing QoS rules display . 3. Click the Add Priority Rule button. The QoS - Priority Rules screen displays. 4. In the Priority Category list, select MAC Address . The MAC Device List displays. 5. Select the radio button next to the device that you want to edit or delete, and do one of t[...]

  • Page 61

    61 5 5. Securit y K eep unwant ed c ont ent out of y our network This chapter explains how to use the basic firewall features of the router to prevent objectionable content from reaching the computers and other devices connected to your network. This chapter includes the following sections: • Keyword Blocking of HTTP T raffic • Block Services ([...]

  • Page 62

    Security 62 N300 Wireles s Rout er WNR2000v4 K ey wor d Blocking of HT TP T r affic Use keyword blocking to prevent certain types of HTTP traffic from accessing your network. The blocking can be always or according to a schedule.  T o set up keyword blocking: 1. Select Advanced > Security > Block Sites . The Block Sites screen displays: 2.[...]

  • Page 63

    Security 63 N300 Wireles s Rout er WNR2000v4 4. Click the Apply button.  T o delete a keyword or domain: 1. Select Advanced > Security > Block Sites . The Block Sites screen displays. 2. Select the keyword or domain that you want to delete from the list. 3. Click the Delete Keyword button. Clicking the Clear List button deletes all keyword[...]

  • Page 64

    Security 64 N300 Wireles s Rout er WNR2000v4 Service numbers for other applications are typically chosen from the range 1024 to 65535 by the authors of the application. Although the router already holds a list of many service port numbers, you are not limited to these choices. Y ou can often determine port number information by contacting the publi[...]

  • Page 65

    Security 65 N300 Wireles s Rout er WNR2000v4 The Block Services Setup screen displays: 4. From the Service T ype list, select the application or service to allow or block. The list already displays several common services, but you are not limited to these choices. 5. (Optional) T o add any additional services or applications that do not already app[...]

  • Page 66

    Security 66 N300 Wireles s Rout er WNR2000v4 • Click the Edit button to edit the application or service: a. Edit the application or service a s described in the previous procedure. b. When you are done, click the Accept button. • Click the Delete button. The application or service i s removed from the table. Schedule Blocking If you have set up[...]

  • Page 67

    Security 67 N300 Wireles s Rout er WNR2000v4 4. If your time zone uses daylight saving time, select the Automatically adjust for daylight savings time check box. 5. Click the Apply button. Securit y Ev ent Email Notifications T o receive logs and alerts by email, provide your email information in the E-mail screen, and specify which alerts you want[...]

  • Page 68

    Security 68 N300 Wireles s Rout er WNR2000v4 6. T o have email alerts sent immediately when someone attempts to visit a blocked site or service, select Send Alert Immediately . 7. Specify when the logs are sent. If you select the Weekly , Daily , or Hourly option and the log fills up before the specified period, the log is automatically emailed to [...]

  • Page 69

    Security 69 N300 Wireles s Rout er WNR2000v4 The Access Control screen displays: 5. Select the T urn on Access Control check box. Y ou must select this check box before you can specify an access rule and use the Allow and Block buttons. When this check box is cleared, all devices are allowed to connect, even if the device is in the blocked list. 6.[...]

  • Page 70

    Security 70 N300 Wireles s Rout er WNR2000v4 View or Add Allow ed Devic es Not Connec t ed t o the Netw ork Y ou can set the router to automatically allow a device to connect to the network that is not currently connected. Note: After the router detects a device, the router will remember its status. If a device disconnects from the network, the dev[...]

  • Page 71

    Security 71 N300 Wireles s Rout er WNR2000v4 8. Click the Add button. The device is added to the list. 9. T o remove a device from the list, select the check box next to your device and click the Remove from the list button. The device is removed from the list. 10. Click the Apply button. Y our changes are saved. View or Add Block ed Devices Not Co[...]

  • Page 72

    Security 72 N300 Wireles s Rout er WNR2000v4 The Access Control screen displays: 5. Select the View list of blocked devices drop-down list. The blocked devices that are not currently connected to the network display . 6. T o add a device to the list, click the Add button. The Add Blocked Device screen displays. 7. In the MAC Address and Device Name[...]

  • Page 73

    73 6 6. Administr ation Manage y our network This chapter describes the router settings for administering and maintaining your router and home network. This chapter includes the following sections: • Upgrade the Router Firmware • View and Configure Logs • Manage the Configuration File For information about changing the password of your router[...]

  • Page 74

    Administr ation 74 N300 Wireles s Rout er WNR2000v4 Upgr ade the Rout er Firmwar e The router’s firmware (software) is stored in flash memory . If the router has detected that new firmware is available, you might see a message at the top of the genie screens. Y ou can also use the Check button on the Firmware Upgrade screen to check manually if n[...]

  • Page 75

    Administr ation 75 N300 Wireles s Rout er WNR2000v4 W ARNING: When uploading firmware to the router, do not interrupt the web browser by closing the window , clicking a link, or loading a new page. If the browser is interrupted, it could corrupt the firmware. When the upload is complete, your router restarts. The upload process can take up to 3 min[...]

  • Page 76

    Administr ation 76 N300 Wireles s Rout er WNR2000v4 The Logs screen shows the following information: Date and time . The date and time the log entry was recorded. Source IP . The IP address of the initiating device for this log entry . T arget address . The name or IP address of the website or news group that users visited or attempted to access, o[...]

  • Page 77

    Administr ation 77 N300 Wireles s Rout er WNR2000v4 The Backup Settings screen displays: 2. Click the Back Up button to save a copy of the current settings. 3. Choose a location to store the .cfg file on a computer on your network. R est or e Configur ation Settings  T o restore configuration settings that you backed up: 1. Select Advanced > [...]

  • Page 78

    Administr ation 78 N300 Wireles s Rout er WNR2000v4  T o erase the configuration and restore the factory default settings: 1. Select Advanced > Administration > Backup Settings . The Backup Settings screen displays. 2. Click the Erase button. 3. Click Ye s to confirm the action. The router reboots. W ARNING: Do not interrupt the reboot pro[...]

  • Page 79

    79 7 7. Adv anc ed Settings This chapter describes the advanced features of your router. The information is for users with a solid understanding of networking concepts who want to set the router up for unique situations such as when remote access from the Internet by IP address or domain name is needed. This chapter includes the following sections:[...]

  • Page 80

    Advanced Settings 80 N300 Wireles s Rout er WNR2000v4 Advanc ed Wireles s Settings The Advanced Wireless Settings screen lets you configure advanced settings for your wireless network, set up a schedule to turn off your wireless network, and configure the WPS settings. Advanc ed Settings f or Y our Wireles s Network NETGEAR recommends that you use [...]

  • Page 81

    Advanced Settings 81 N300 Wireles s Rout er WNR2000v4 IMPORT ANT : The Fragmentation Length, CTS/RTS Threshold, and Preamble Mode options are reserved for wireless testing and advanced configuration only . Do not change these settings. 4. Click the Apply button. Set Up a Wir eless Schedule Y ou can use this feature to turn off the wireless signal f[...]

  • Page 82

    Advanced Settings 82 N300 Wireles s Rout er WNR2000v4 5. Select the T urn off wireless signal by schedule check box to activate the schedule. 6. Click the Apply button. Set Up the WPS Settings Y ou can control how WPS functions on the router. NETGEAR recommends that you use caution changing the WPS settings. Note: For information about how to use W[...]

  • Page 83

    Advanced Settings 83 N300 Wireles s Rout er WNR2000v4 By default, this check box is selected. However , when the check box is selected, some applications such as Network Explorer in Windows Vista might not detect the router. CAUTION: When you clear this check box and you add a new wireless client through WPS, the router’s wireless settings change[...]

  • Page 84

    Advanced Settings 84 N300 Wireles s Rout er WNR2000v4 3. Configure the IP address settings for the router: • Get dynamically from existing router . By default, the Get dynamically from existing router radio button is selected, enabling the router to receive its IP address and other IP settings from the other router or gateway in your network. •[...]

  • Page 85

    Advanced Settings 85 N300 Wireles s Rout er WNR2000v4 The following figure shows a wireless repeating scenario. Repeater Base station access point access point Figure 10. Wireless repeating scenario The router can function either as a base station or as a repeater: • W ireless base station . The router acts as the parent access point, bridging tr[...]

  • Page 86

    Advanced Settings 86 N300 Wireles s Rout er WNR2000v4 • The security option needs to be WEP (or no security). The WEP option displays only if you select Up to 54 Mbps from the Mode menu on the Wireless Settings screen (see Basic Wireless Settings on page 27). Set Up the Base St ation The wireless repeating function works only in hub and spoke mod[...]

  • Page 87

    Advanced Settings 87 N300 Wireles s Rout er WNR2000v4 6. Click the Apply button. Set Up a R epeat er Use a wired Ethernet connection to set up the repeater to avoid conflicts with the wireless connection to the base station. Note: If you set up the your router as a base station with a non-NETGEAR access point as the repeater , you might need to cha[...]

  • Page 88

    Advanced Settings 88 N300 Wireles s Rout er WNR2000v4 5. (Optional) Select the Disable Wireless Client Association check box to prevent wireless clients from associating with the repeater and allowing LAN client associations only . Y ou can leave the check box cleared if you prefer wireless clients to be able to associate with the repeater . 6. In [...]

  • Page 89

    Advanced Settings 89 N300 Wireles s Rout er WNR2000v4 P or t For war ding and P or t T riggering Configur ation Conc epts By default, the router blocks inbound traffic from the Internet to your computers except replies to your outbound traffic. Y ou might need to create exceptions to this rule for these purposes: • T o allow remote computers on t[...]

  • Page 90

    Advanced Settings 90 N300 Wireles s Rout er WNR2000v4 Y our router then sends this request message through the Internet to the web server at www .example.com. 4. The web server at www .example.com composes a return message with the requested web page data. The return message contains the following address and port information. The web server then s[...]

  • Page 91

    Advanced Settings 91 N300 Wireles s Rout er WNR2000v4 Using steps similar to the preceding example, the following sequence shows the effects of the port triggering rule you have defined: 1. Y ou open an IRC client program to start a chat session on your computer . 2. Y our IRC client composes a request message to an IRC server using a destination p[...]

  • Page 92

    Advanced Settings 92 N300 Wireles s Rout er WNR2000v4 browser needs to access a web server running on a computer in your local network. Using port forwarding, you can tell the router, “When you receive incoming traffic on port 80 (the standard port number for a web server process), forward it to the local computer at 192.168.1.123.” The followi[...]

  • Page 93

    Advanced Settings 93 N300 Wireles s Rout er WNR2000v4 • Port triggering requires specific outbound traffic to open the inbound ports, and the triggered ports are closed after a period of no activity . • Port forwarding is always active and does not need to be triggered. Set Up P or t For war ding t o L ocal Ser ver s Using the port forwarding f[...]

  • Page 94

    Advanced Settings 94 N300 Wireles s Rout er WNR2000v4 2. From the Service Name list, select the service or game that you are hosting on your network. If the service does not appear in the list, see Add a Custom Service on page 94. 3. In the corresponding Server IP Address field, enter the last octet of the IP address of your local computer that pro[...]

  • Page 95

    Advanced Settings 95 N300 Wireles s Rout er WNR2000v4 4. In the Protocol list, select the protocol. Select TCP , UDP , or TCP/UDP . If you are not sure, select TCP/UDP . 5. In the External Starting Port field, enter the beginning port number . • If the application uses a single port, enter the same port number in the External Ending Port field. ?[...]

  • Page 96

    Advanced Settings 96 N300 Wireles s Rout er WNR2000v4  T o make a local web server public: 1. Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation. In this example, your router always gives your web server an IP address of 192.168.1.33. 2. On the Port Forwarding screen, configure the router to f[...]

  • Page 97

    Advanced Settings 97 N300 Wireles s Rout er WNR2000v4  T o set up port triggering: 1. Select Advanced > Advanced Setup > Port Forwarding / Port T riggering . The Port Forwarding / Port T riggering screen displays. 2. Select the Port T riggering radio button. The screen adjusts to display the port triggering information: 3. Clear the Disabl[...]

  • Page 98

    Advanced Settings 98 N300 Wireles s Rout er WNR2000v4 The Port T riggering - Services screen displays: 6. In the Service Name field, type a descriptive service name. 7. In the Service User list, select Any (the default) to allow this service to be used by any computer on the Internet. Otherwise, select Single address , and enter the IP address of o[...]

  • Page 99

    Advanced Settings 99 N300 Wireles s Rout er WNR2000v4 • Click the Edit Service button. The Port T riggering - Services screen displays. a. Edit the service. b. Click the Apply button. • Click the Delete Service button. The service is removed from the table. Dynamic DNS If your Internet service provider (ISP) gave you a permanently assigned IP a[...]

  • Page 100

    Advanced Settings 100 N300 Wireles s Rout er WNR2000v4  T o set up Dynamic DNS: 1. Select Advanced > Advanced Setup > Dynamic DNS . The Dynamic DNS screen displays: 2. Select the Use a Dynamic DNS Service check box. 3. In the Service Provider drop-down list, select one of the following: • www .DynDNS.org • dynupdate.no-ip.com 4. In the[...]

  • Page 101

    Advanced Settings 101 N300 Wireles s Rout er WNR2000v4 St atic Rout es Static routes provide additional routing information to your router. Under usual circumstances, the router has adequate routing information after it has been configured for Internet access, and you do not need to configure additional static routes. Y ou have to configure static [...]

  • Page 102

    Advanced Settings 102 N300 Wireles s Rout er WNR2000v4 The screen adjusts: 3. In the Route Name field, type a name for this static route (for identification purposes only .) 4. Select the Private check box if you want to limit access to the LAN only . If you select Private, the static route is not reported in RIP. 5. Select the Active check box to [...]

  • Page 103

    Advanced Settings 103 N300 Wireles s Rout er WNR2000v4 3. Do one of the following: • Click the Edit button. The Static Routes screen adjusts. a. Edit the route information. b. Click the Apply button. • Click the Delete button. The route is removed from the table. R emot e Management The remote management feature lets you upgrade or check the st[...]

  • Page 104

    Advanced Settings 104 N300 Wireles s Rout er WNR2000v4 2. Select the T urn Remote Management On check box. 3. Under Allow Remote Access By , specify the external IP addresses to be allowed to access the router’ s remote management. Note: For enhanced security, restrict access to as few external IP addresses as practical. • T o allow access from[...]

  • Page 105

    Advanced Settings 105 N300 Wireles s Rout er WNR2000v4 The UPnP screen displays. 2. Select the T urn UPnP On check box. By default, this check box is selected. UPnP can be enabled or disabled for automatic device configuration. If the T urn UPnP On check box is cleared, the router does not allow any device to automatically control the resources, su[...]

  • Page 106

    Advanced Settings 106 N300 Wireles s Rout er WNR2000v4 Portmap T able also displays what type of port is open and whether that port is still active for each IP address. 6. (Optional) T o refresh the information in the UPnP Portmap T able, click the Refresh button. IPv6 Y ou can use this feature to set up an IPv6 Internet connection type if NETGEAR [...]

  • Page 107

    Advanced Settings 107 N300 Wireles s Rout er WNR2000v4 Note: For IPv6 address requirements and detailed information about IPv6 Internet connection types, see the following sections. 3. Click the Apply button. R equir ements f or Ent ering IPv6 Addr esses IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by colons[...]

  • Page 108

    Advanced Settings 108 N300 Wireles s Rout er WNR2000v4 The information in the following fields is automatically detected by the router: • Connection T ype . This field indicates the connection type that is detected. • Router ’ s IPv6 Address on W AN . This field shows the IPv6 address that is acquired for the router’s W AN (or Internet) int[...]

  • Page 109

    Advanced Settings 109 N300 Wireles s Rout er WNR2000v4 The screen adjusts: The information in the following fields is automatically detected by the router: • Router ’ s IPv6 Address on W AN . This field shows the IPv6 address that is acquired for the router’s W AN (or Internet) interface. The number after the slash (/) is the length of the pr[...]

  • Page 110

    Advanced Settings 110 N300 Wireles s Rout er WNR2000v4 IPv6 6t o4 T unnel  T o set up an IPv6 Internet connection by using a 6to4 tunnel: 1. Select Advanced > Advanced Setup > IPv6 . The IPv6 screen displays. 2. Select 6to4 T unnel from the menu. The screen adjusts: The information in the following fields is automatically detected by the r[...]

  • Page 111

    Advanced Settings 111 N300 Wireles s Rout er WNR2000v4 Note: The remote relay router is the router to which your router creates the 6to4 tunnel. Make sure that the IPv4 Internet connection is working before your apply the 6to4 tunnel settings for the IPv6 connection. 4. Configure the LAN setup and IPv6 filtering settings as explained in Step 3 thro[...]

  • Page 112

    Advanced Settings 112 N300 Wireles s Rout er WNR2000v4 The screen adjusts: 3. Configure the fixed IPv6 addresses for the W AN connection: • IPv6 Address/Prefix Length . The static IPv6 address and prefix length of the router’s W AN interface. • Default IPv6 Gateway . The IPv6 address of the default IPv6 gateway . • Primary DNS Server . The [...]

  • Page 113

    Advanced Settings 113 N300 Wireles s Rout er WNR2000v4 When the connection type is not IPv6 Pass Through or Disabled, the router starts the stateful packet inspection (SPI) firewall function on the W AN interface. The router creates connection records and checks every inbound IPv6 packet. If the inbound packet is not destined to the router itself a[...]

  • Page 114

    Advanced Settings 114 N300 Wireles s Rout er WNR2000v4 which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. 3. (Optional) In the DHCP User Class (If Required) field, enter a host name. Most people do not need to fill in this field, but if your ISP has given you a specific [...]

  • Page 115

    Advanced Settings 115 N300 Wireles s Rout er WNR2000v4 The information in the following fields is automatically detected by the router: • Router ’ s IPv6 Address on W AN . This field shows the IPv6 address that is acquired for the router’s W AN (or Internet) interface. The number after the slash (/) is the length of the prefix, which is also [...]

  • Page 116

    Advanced Settings 116 N300 Wireles s Rout er WNR2000v4 2. T o enable the traffic meter , select the Enable T raffic Meter check box. 3. If you would like to record and restrict the volume of Internet traffic, select the T raffic volume control by radio button. Y ou can select one of the following options for controlling the traffic volume: • No L[...]

  • Page 117

    Advanced Settings 117 N300 Wireles s Rout er WNR2000v4 If you want the traffic counter to start immediately , click the Restart Counter Now button. 7. In the T raffic Control section, specify whether a warning message is issued before the monthly traffic limit of MB or hours is reached. By default, the value is 0 and no warning message is issued. Y[...]

  • Page 118

    118 8 8. Monit oring Monit or y our r outer and netw ork tr affic This chapter describes how to monitor your the router and network traffic. This chapter includes the following sections: • Router Status and Usage Information Screen • Router Information Pane • Internet Port Pane • Wireless Settings Pane • Guest Network Pane[...]

  • Page 119

    Monitoring 119 N300 Wireles s Rout er WNR2000v4 Rout er Status and Usage Inf ormation Scr een  T o view router status and usage information: Select Advanced . The screen that displays shows information about the router, the Internet port, the wireless settings, and the guest network (this screen is referred to as the Router Status screen): Note:[...]

  • Page 120

    Monitoring 120 N300 Wireles s Rout er WNR2000v4 Rout er Inf ormation P ane  T o display the Router Information pane: Select the Advanced tab. The Router Status screen displays. The Router Information pane is located in the upper left of the screen. The following settings are displayed: Hardware V ersion . The router model. Firmware V ersion . Th[...]

  • Page 121

    Monitoring 121 N300 Wireles s Rout er WNR2000v4 IP Subnet Mask . The IP subnet mask that is used by the Internet port of the router. Domain Name Server . The Domain Name Server address that is used by the router. A Domain Name Server translates human-language URLs such as www .netgear .com into IP addresses. St atistic s The router provides a varie[...]

  • Page 122

    Monitoring 122 N300 Wireles s Rout er WNR2000v4 Connec tion St atus The content of this screen depends on the type of connection. For example, different information is shown for a PPPoE connection than for a DHCP connection.  T o view the connection status: 1. Select the Advanced tab. The Router Status screen displays. 2. In the Internet Port pa[...]

  • Page 123

    Monitoring 123 N300 Wireles s Rout er WNR2000v4 Click the Release button to release the router’s IP address and terminate the Internet connection. Click the Renew button to let the router acquire an IP address from the DHCP server and start the Internet connection. Click the Close Window button to close the Connection Status screen. PPP oE Connec[...]

  • Page 124

    Monitoring 124 N300 Wireles s Rout er WNR2000v4 The following settings are displayed: Name (SSID ). The wireless network name (SSID) that is used by the router. Region . The geographic region where the router is used. It might be illegal to use the wireless features of the router in some parts of the world. Channel . Identifies the operating channe[...]

  • Page 125

    125 9 9. T r oubleshooting This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear .com for product and contact information. This chapter contains the following sections: • Quick Tips • T roubleshoot [...]

  • Page 126

    T r oubleshooting 126 N300 Wireles s Rout er WNR2000v4 Quick Tips This section describes tips for troubleshooting some common problems. Sequence t o Rest art Y our Network  Make sure to restart your network in this sequence: 1. T urn off and unplug the cable or DSL broadband modem. 2. T urn of f the router and computers. 3. Plug in the cable or [...]

  • Page 127

    T r oubleshooting 127 N300 Wireles s Rout er WNR2000v4 T roubleshoot with the LEDs After you turn on power to the router, the following sequence of events should occur: 1. When power is first applied, verify that the Power LED is on. 2. V erify that the Power LED turns amber within a few seconds, indicating that the self-test is running. 3. After a[...]

  • Page 128

    T r oubleshooting 128 N300 Wireles s Rout er WNR2000v4 If all LEDs are still lit 1 minute after power-up: • T urn the power of f and back on to see if the router recovers. • Press and hold the Restore Factory Settings button to return the router to its factory settings. For more information, see Factory Settings on page 136. If the error persis[...]

  • Page 129

    T r oubleshooting 129 N300 Wireles s Rout er WNR2000v4 3. Click the Apply button. Cannot Log In t o the Router If you are unable to log in to the router from a computer on your local network, check the following: • If you are using an Ethernet-connected computer , check the Ethernet connection between the computer and the router as described in t[...]

  • Page 130

    T r oubleshooting 130 N300 Wireles s Rout er WNR2000v4  T o check the W AN IP address: 1. Start your browser , and select an external site such as http://www .netgear .com . 2. Access the router user interface at http://www .routerlogin.net . 3. Select the Advanced tab. The Router Status screen displays. 4. In the Internet Port pane, c heck that[...]

  • Page 131

    T r oubleshooting 131 N300 Wireles s Rout er WNR2000v4 If your computer obtains its information from the router by DHCP , reboot the computer , and verify the gateway address. • Y ou might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run t[...]

  • Page 132

    T r oubleshooting 132 N300 Wireles s Rout er WNR2000v4 Wir eless Connec tivit y If you are having trouble connecting wirelessly to the router, try to isolate the problem. • Does the wireless device or computer that you are using find your wireless network? If not, check the Wireless LED on the front of the router. It should be lit. If it is not, [...]

  • Page 133

    T r oubleshooting 133 N300 Wireles s Rout er WNR2000v4 3. Click OK . Y ou should see a message like this one: Pinging <IP address > with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is [...]

  • Page 134

    T r oubleshooting 134 N300 Wireles s Rout er WNR2000v4 • Check that your cable or DSL broadband modem is connected and functioning. • If your ISP assigned a host name to your computer , enter that host name as the account name in the Internet Settings screen. • Y our ISP could be rejecting the Ethernet MAC addresses of all but one of your com[...]

  • Page 135

    135 A A. Supplement al Inf ormation This appendix provides factory default settings and technical specifications for the N300 Wireless Router WNR2000v4: • Factory Settings • T echnical Specifications[...]

  • Page 136

    Supplemental Inf ormation 136 N300 Wireles s Rout er WNR2000v4 F ac t ory Settings Y ou can return the router to its factory settings. Use the end of a paper clip or some other similar object to press and hold the Restore Factory Settings button on the back panel of the router for at least 7 seconds. The router resets, and returns to the factory se[...]

  • Page 137

    Supplemental Inf ormation 137 N300 Wireles s Rout er WNR2000v4 T echnical Specifications T able 5. WNR2000v4 router specifications Feature Description Data and routing protocols TCP/IP , RIP-1, RIP-2, DHCP , PPPoE, PPTP , Bigpond, Dynamic DNS, UPnP , and SMB Power adapter • North America: 120V , 60 Hz, input • UK, Australia: 240V , 50 Hz, input[...]

  • Page 138

    138 Inde x Numeric s 20/40 MHz coe xist ence, disabling 80 6to4 tunnel, IPv6 Int ernet c onnection 110 A acc ess point (AP) mode 83 acc essing r emot e c omputer 89 r outer r emotely 103 active static r out e 102 addr ess r eservation 51 advertisement period, UPnP 105 AES (Advanced Encryption St andar d) 30 alerts, emailing 67 AL G ( Application La[...]

  • Page 139

    139 N300 Wireles s Rout er WNR2000v4 DynDNS.or g 99 E electromagnetic emis sions 137 email notic es 67 erasing c onfiguration 77 Ethernet c ables, checking 126 Ethernet L AN port LEDs described 10 tr oubleshooting 128 F f actory default settings list of 136 r est oring 77 filtering IPv6 pack ets 108 firmwar e upgrading 19 , 74 version 120 fixed IPv[...]

  • Page 140

    140 N300 Wireles s Rout er WNR2000v4 types of 17 logs emailing 67 setting up 76 viewing 75 M MAC addr esses pr oduct label 12 QoS f or 59 r outer’ s 27 mail ser ver , outgoing 67 managing r outer r emotely 103 maximum transmit unit (M TU) siz e 47 menus, described 20 met ering tr affic 115 metric values, st atic r out es 102 mixed mode wir eless [...]

  • Page 141

    141 N300 Wireles s Rout er WNR2000v4 push button me thod, WPS 43 Q QoS (Quality of Ser vice) 53 –?? R radio , disabling 80 RADIUS ser ver 31 range of wir eless connections 12 r eceiv ed packe ts 121 r ecov ering administr ative passw or d 22 r eleasing and r enewing c onnection status 123 r emot e management 103 r epeat er , wir eless distributio[...]

  • Page 142

    142 N300 Wireles s Rout er WNR2000v4 V versions, firmwar e, hardw ar e, and language 120 videoconf erencing, DMZ ser ver 46 viewing logs 75 r outer , Internet, and network status 119 – 124 V oIP (V oice over IP) 46 W W AN IP address, tr oubleshooting 130 W AN por t manually setting up 25 Setup Wizar d, using to connect 18 , 43 viewing settings 12[...]