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Nikon SBV5121 manual

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Table of contents for the manual

  • Page 1

    User Guide SBV5121 V oIP Cable Modem[...]

  • Page 2

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide ii Safety and Regulatory Information W ARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE UNIT MUST NOT BE EXPOSED T O DRI PPING OR SPLASHING . DO NOT PLACE OBJECTS FILLED WITH LIQUIDS, S UCH AS V ASES, ON THE U[...]

  • Page 3

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide iii unattended and unused for long perio ds of time, unplug it from the wall outlet, and disconnect th e cable system. This will prevent dama ge to the product due to li ghtning and power surges. • Do not use the telephone to report a gas leak in the [...]

  • Page 4

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide iv Important V oIP Service Information Be sure that the outside cable system is grounded, so as to provide some protection agai nst voltage surges and built-up static charges. Article 820-20 of the NEC (Section 54, Part I of t he Can adian Electrical Co[...]

  • Page 5

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide v FCC Declaration of Conf or mity According to 47CFR, Parts 2 and 15 for Class B Pers onal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Mo to rola, Inc. Connected Home Solutions, 101 T ournament D[...]

  • Page 6

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide vi Copyright © 2006 by Motorola, Inc. All rights reserved. No p art of this publication may be reproduced in any form or by any means or used to make any derivative w ork (such as translation, transformat ion or adapt ati on) without written permissi o[...]

  • Page 7

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide vii Contents Safety and Regulatory Informati on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Important VoIP Servic e Informati on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 8

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide viii Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49[...]

  • Page 9

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 1 Introduction Congratula tion s on your new Mo torola ® SBV5121 V oice over Internet Protocol (V oIP) cable mod em ! It provides high-speed access to the Internet and other online serv ices and connections for up to two telephone lines. SBV5121 Cable [...]

  • Page 10

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 2 T elephone Features Sup ported by the SBV5121 The SBV5121 supports the telephone features liste d below . Some features listed may not be avail able on your telephone. These features are ena ble d and disabled on y our V oIP telephone mod em by your s[...]

  • Page 11

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 3 T op and Front Panel For added security you can press the St an dby button (1) to suspend your In ternet connection. No data is transmitted or received from the Internet when the S tandby light is on. All othe r front-panel lights turn off until you p[...]

  • Page 12

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 4 Rear Panel The rear panel provides cabling connectors and the power re ceptacle: Before Y ou Begin Before you begin the installation, check that you re ceived the follow ing items with your V oIP cable modem: Key Item Description 1 & 2 T el 1 and [...]

  • Page 13

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 5 Y ou will nee d 75-ohm coaxial cable with F-type connectors to connect your V o IP cabl e modem to the nearest cable outlet. If a TV is connected to t he cable outlet, you may need a 5-90 0 MHz RF splitter and a total of three coaxial cables to connec[...]

  • Page 14

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 6 Signing Up for Service Y ou must sign up with a cable provider to a ccess th e Internet and other online services. T o activate your service, call your local cable provider. T o receive data service, you need to provide the MAC address printed on the [...]

  • Page 15

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 7 Computer System Requirements Y ou can use any Web browser , such as Microsoft ® Internet Explorer or Netscape Navigator ® , with your SBV5121 V oIP cable modem . For Microsoft Windows computers, t he Installation Assistant applicatio n automatically[...]

  • Page 16

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 8 Installation and Configuration T o install and configure your V oIP cable modem for a single PC running Microsoft Window s, we recommend using the Installation Assistant. Y ou can start the Installation Assistant from the Main Menu on the SBV5121 VoIP[...]

  • Page 17

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 9 5 Check that the light s on the front of the V o IP cable modem cycle through this sequence: • Power flashes during the self-test and changes to soli d green when the self-test is successfully complete. • Receive flashes while scanning for the rec[...]

  • Page 18

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 10 8 T o connect the telephone line, plug a phone wire into th e T el 1 connector . Y ou can also connect a second telephone line to th e T el 2 co nnector . Setting Up a USB Driver The following subsectio ns describe setting up a USB driver . Before co[...]

  • Page 19

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 11 Setting Up a USB Driver in Windows 98 Second Edition 1 Insert the SBV5121 Vo IP Cable Modem CD-ROM in the CD-ROM drive. This CD co ntains the USB drivers and must be inserted and read by the PC before you connect the V oIP cable modem to the PC. 2 Co[...]

  • Page 20

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 12 4 Be sure “Search for the best driver for your device” is selected and click Next . The following windo w is displayed: 5 Be sure “CD-ROM drive” is the only box selected. Click Next . The message “Please wait while W indows searches for a n[...]

  • Page 21

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 13 7 Click Next . The followi ng window is displayed: 8 Select The updated driver ... and click Next. If this windo w is not displaye d, verify that the SBV5121 V oIP C able Modem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find[...]

  • Page 22

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 14 9 After the window shown under step 8 is displayed, click Next . If a window with the me ssage Copying File s... displays and asks for your CD- ROM drive, type your CD-ROM drive letter (for example, “D:”) and click OK . If an Insert Disk window s[...]

  • Page 23

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 15 Setting Up a USB Driver in Windows 2000 1 Insert the SBV5121 Vo IP Cable Modem CD-ROM in the CD-ROM drive. This CD co ntains the USB drivers and must be inserted and read by the PC before you connect the V oIP cable modem to the PC. 2 Connect the V o[...]

  • Page 24

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 16 4 Click Next . The followi ng window is displayed: Be sure “CD-ROM drives” is the only box selected. 5 Click Next . The followi ng window is displayed: 6 Click Next . If the Insert Disk window is displayed, be sure the SBV5121 VoIP Cable Modem CD[...]

  • Page 25

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 17 7 On the Insert Disk window , click OK . The Files Ne eded window is d isplayed: 8 If necessary , select your CD-ROM drive in the “ Copy files from ” list. 9 Click Browse . 10 Double-click the NetMotC M.sys fil e in th e CD-ROM root directory . T[...]

  • Page 26

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 18 Setting Up a USB Driver in Windows Me 1 Insert the SBV5121 Vo IP Cable Modem CD-ROM in the CD-ROM drive. This CD co ntains the USB drivers and must be inserted and read by the PC before you connect the V oIP cable modem to the PC. 2 Connect the V oIP[...]

  • Page 27

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 19 Setting Up a USB Driver in Windows XP 1 Insert the SBV5121 Vo IP Cable Modem CD-ROM in the CD-ROM drive. This CD co ntains the USB drivers and must be inserted and read by the PC before you connect the V oIP cable modem to the PC. 2 Connect the V oIP[...]

  • Page 28

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 20 Configuring TCP/IP The SBV5121 V oIP cable mode m contains all required so ftware. Y ou do not need to configure th e V oIP cable modem, but you must be sure that your computer is configured for TCP/IP (a protocol for communication be tween computers[...]

  • Page 29

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 21 6 Select the adapter to be used for the SBV5121 cable mode m connection and then click Add . The Select Network Component T ype window is disp layed: 7 Select the Protocol option and click Add . The Select Network Protocol window is displayed: 8 Clic[...]

  • Page 30

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 22 11 Click Properties . The TCP/IP Properties window is displayed: 12 Click the IP Address tab. 13 Click Obtain an IP address automatically . 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window . 16 Click OK when prompted[...]

  • Page 31

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 23 Configuring TCP/IP in Windows 2000 1 On the Windows Desktop, click Star t . 2 Select Settings and then Control Panel from the pop-up menus. The Control Pa nel window is displayed: In the step s that follow , a connecti on number such as 1, 2, or 3 is[...]

  • Page 32

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 24 5 Click Properties . The Local Area Connection Propertie s wi ndow is displayed: 6 If Intern et Protocol (TCP/IP) is in the list of com pon ents, TCP/IP is installed. Y ou can skip to step 10. If Intern et Protocol (TCP/IP) is not in the l ist, click[...]

  • Page 33

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 25 9 Click OK . The Local Area Conne ction number Prope rties window is re-displa yed. 10 On the Local Area Connection nu mber Properties window , be sure the box next to Internet Protocol (TCP/IP) is selected. 11 Click Properties . The Internet Protoco[...]

  • Page 34

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 26 Configuring TCP/IP in Windows XP 1 On the Windows desktop, click Start to display th e S tart window sho wn. 2 Click Control Panel to display the Control Panel window . The display varies, depen ding on your Windows XP view options. If the display is[...]

  • Page 35

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 27 3 Click Network and Intern et Connections . The Network and Internet Conn ections window is displayed. 4 On the Network and Intern et Connections windo w , click Network Connection s to display t he LAN or High-speed Internet connections. Skip to ste[...]

  • Page 36

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 28 6 Right-click on your network co nnection. If more than one connection is disp layed, be sure to se lect the one for your network interface. 7 Select Properties from the pop-up menu. The Local Area Conn ection Properties windo w is displayed:[...]

  • Page 37

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 29 8 Select Internet Protocol (TCP/IP) and click Properties to display the In ternet Protocol (TCP/IP) Properties window: 9 On the Internet Protocol (TCP/IP) Properties window , verify that the settings are correct, as shown. 10 Click OK to close the TC[...]

  • Page 38

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 30 V erifying the IP Address The following subsections describe verifying an IP address. Perform the ap propriate procedure for your Windows version: • “V erifying the IP Addre ss in Windows 98 Second Edition, or Windo ws Me” on page 30 • “V e[...]

  • Page 39

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 31 V erifying the IP A ddress in Windows 2000 or Windows XP T o check the IP address: 1 On the Windows Desktop, click Star t . 2 Select Run . The Run w indow is displayed. 3 Ty p e cmd and click OK. 4 Ty p e ipconfig and press ENTER to display your IP c[...]

  • Page 40

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 32 Renewing Y our IP Address T o renew your IP address: 1 On the Windows Desktop, click Star t . 2 Select Run . The Run w indow is displayed. 3 Ty p e cmd and click OK. 4 Ty p e ipconfig /renew and press ENTER . If a valid IP address is displayed as sho[...]

  • Page 41

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 33 Cabling for Multiple Users The SBV5121 V oIP cable mode m supp orts several multiple user configurations. Along with an optio nal hu b or router , it can serve as an Intern et gateway for up to 31 computers. Not all service providers support multip l[...]

  • Page 42

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 34 Ethernet Y ou can con nect up to 31 computers to an Etherne t hub connected to a SBV5121 V oIP cable modem, as shown. Cable outlet Coaxial cable Ethernet cable Ethernet hub or switch Computer Computer Computer Ethernet cable SBV5121 V oIP cable modem[...]

  • Page 43

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 35 T roubleshooting If the solutions listed here do not sol ve your problem, contact your cable provider . Before calling your service provider , try pressing th e re set button on the rear panel or unplugging and pluggi ng in the VoIP cable modem power[...]

  • Page 44

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 36 Front-Panel Lights and Error Conditions If a telephone line is properly connected and th e T el 1 or T e l 2 ligh t remains off, the line has not been set up for service. Contact your service provider . For more information about the lights, see “T[...]

  • Page 45

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 37 Removing the USB Driver from Windows 98 Second Edition or Windows Me 1 On the Windows D esktop, right-click one of: • In Windows 98 Second Edition, the Netwo rk Neighbor ho od icon • In Windows ME, the My Ne twork Places icon The Network window i[...]

  • Page 46

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 38 3 Click OK . The System Settings Chan ge wind ow is displayed: 4 Disconnect the USB cable from your computer or V oIP cabl e modem . 5 Click Ye s to re start your computer . 6 Perform “Running the Motorola USB Driver Removal Utility” on page 43. [...]

  • Page 47

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 39 5 Click the Hardware tab: 6 Click Device M anager to display the Device Manager window: 7 Double-click Networ k Adapters . 8 Click the Motorola SURFboard USB Cable Modem . The Un install icon is displayed on the window near the top. 9 Click Uninstall[...]

  • Page 48

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 40 Removing the USB Driver from Windows XP 1 On the Windows desktop, click Start to display th e S tart window sho wn. 2 Click Control Panel to display the Control Panel window . The display varies, depen ding on your Windows XP view options.[...]

  • Page 49

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 41 3 If a Category view similar to the image under step 2 is displayed, click Perfor mance and Maintenance . Otherwise, skip to ste p 5. 4 Click System to display the System Properties win dow . Skip to step 6. 5 If a classic view similar to th e follow[...]

  • Page 50

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 42 6 Click the Hardware tab to display the Hardware page: 7 Click Device M anager to display the Device Manager window: 8 Double-click Networ k adapters . 9 Click the Motorola SURFboard USB Cable Modem . The Un install icon is displayed on the window ne[...]

  • Page 51

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 43 Running the Motorola USB Driver Removal Utility Before running the Motorola USB Driver Removal Util ity , you must run the Windows Device Manager by performing one of: • “Removing the USB Driver from Windows 98 Second Edition or Windows Me” on [...]

  • Page 52

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 44 7 Click Remove Driver. A progress bar indicates that the driver is being remo ved. The following window di splays when the USB driver has been successfully removed: 8 Click Exit to exit the Motoro la USB Driver Removal Utili ty . or Y ou can click De[...]

  • Page 53

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 45 Contact Us If you need assistance while working with the V oIP cable modem, contact your cable provider . For more information about customer servi ce, techni cal support, or warranty claims, see the Regulatory , Safety , Software License, and Warran[...]

  • Page 54

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 46 Q Do I need to change my In ternet service provider (ISP)? A Currently , most Inte rnet service provider s do not prov ide cable Internet access. Contact your cable company for your specific info rm ation. Q Do I need to subscribe to cable TV to get [...]

  • Page 55

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 47 Glossary coaxial cable (coax) A type of wire consisting of a cente r wire surroun ded by insulation and a ground ed shi eld of braided wi re. The shield mi nimizes elec trical and radio freque ncy interf erence. DOCSIS The CableLabs Data-Over-Cable S[...]

  • Page 56

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 48 USB Universal Serial Bus is a comput er interface for add-o n devices such as printers, scanners, and V oIP cable modems. When you connect your V oIP cable modem to the USB port, Windows 98 Second Edition and later versi ons automatically recog nize [...]

  • Page 57

    Introduction Inst allation T roubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 49 Software License SBV5121 V oIP Cable Modem Motorola, Inc., Connected Home Solu tions Business ( "Motorola") 101 T ournament Drive Horsham, P A 19044 IMPORT ANT : PLEASE READ TH IS SOFTW ARE LICE NSE (“LIC ENSE”) CAREFUL L Y BEFO RE YOU [...]

  • Page 58

    527693-001 3 /06 Visit our website at: www .motorola.com[...]