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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Nortel Networks 1000, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Nortel Networks 1000 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Nortel Networks 1000. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Nortel Networks 1000 should contain:
- informations concerning technical data of Nortel Networks 1000
- name of the manufacturer and a year of construction of the Nortel Networks 1000 item
- rules of operation, control and maintenance of the Nortel Networks 1000 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Nortel Networks 1000 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Nortel Networks 1000, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Nortel Networks service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Nortel Networks 1000.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Nortel Networks 1000 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Intuition 1000 Screen-Based Console for Nortel CS1000 First impressions count. Which is why it makes commercial sense to give your switchboard operators the best possible tools for professional and efficient call handling. Intuition 1000 combines advanced call handling features and presence information with your company directory to ensure that eve[...]
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Page 2
Screen-Based Console for Nortel’ s CS1000 THE BENEFITS ADD UP J Fast, precise answering and efficient call transfer J Operators can pre-record their own messages for consistent and accurate greeting of all calls J Call handling times are shortened and higher volumes of calls are processed, improving service J Improve call transfer success by chec[...]
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Page 3
PERSONALISED GREETING Operators can pre-record greetings in their own voice so that every caller is greeted with a fresh and consistent message. This t akes the stress out of making repetitive greetings in noisy offices. Pre-recorded greetings can be linked to an operator's individual log- in, time of day and number dialled. PRIORITISE CALLS I[...]
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Page 4
© 2008 Datapulse Ltd. All trademarks are the copyright of their respective owners and their use is acknowledged and recognised. All details are subject to change without notice as p art of Datapulse's continuous improvement plan. Datapulse Ltd. Progression House, T urnhams Green Park, Pincents Lane, T ilehurst, Reading, Berkshire, UK RG31 4UH[...]