Nortel Networks BCM1000 manual

Part No. P0 609324 01 March 16, 2004 Business Co mmunications Manager BCM1000 Inst allation a nd Maintenan ce Guide Rele ased with BCM 3 .6 Return to Menu[...]

2 P0609324 01 Co pyrigh t © 2004 Nor tel Net works All rig hts rese rved. Th e in for mat io n in t his d ocument is subj ect to ch ange wit hou t notice. The st at eme nts , conf ig urati ons , tech nical dat a, and rec omm endati ons in thi s document are b elieved t o be ac curat e and r eli abl e, b ut a r e pr esent ed wi thout expr es s or i[...]

3 Installation and Ma i ntenance Gui de North America n Reg ulatory Inform ation Safety Business C ommunicat ions Manager equipm ent meets all applic able r equir ements of both the CSA C22.2 No. 60 950 and UL 6 0950. Danger : R isk of shock. Read and foll ow installatio n instructions carefully . Ensure the Business Communic at i ons Mana ger bas [...]

4 P0609324 01 Enhanced 91 1 Configuration Radio-frequency Interference T el ecom m uni ca ti on regi str ati on Business C om muni cations M anager e quipment m eets al l appl icabl e requirements of bo th Industry Canada CS-03 and US Federal Commis sion FCC Part 68 and has been registe red under files: • Indus try C anada 3 32-5980 A • FCC US [...]

5 Installation and Ma i ntenance Gui de disco nnect the equipment. Users shoul d e nsure for the ir own protecti on tha t the electr ic al ground connec tions of the powe r uti lit y , tel ephone lines and inter nal meta llic water pi pe syste m, i f present, are conne cted together . This pr ecaution may be partic ularly importa nt in rural a reas[...]

6 P0609324 01 • faci lity interf ace code (FIC) Use of a Music Source In accor dance with U.S. Copyrig ht Law , a license may be requir ed fr om the Am erica n Socie ty of Composers, Aut hors and P ublisher s, or simi lar or ga nizati on if Radi o or TV broadc asts are transm itted through the Music On Hold or Background Music featur es of this t[...]

7 Installation and Ma i ntenance Gui de telec ommunications c ompany cause to reque st the use r to dis c on nect t he equip ment. Users sh ould ensure for their own protect ion that the elec tric al gr ound connect ions of the power utility , telephon e lines a nd internal metall ic wate r pipe system, if prese nt, are connecte d toge ther . This [...]

8 P0609324 01 • If the ter minal equipment causes harm to the telepho ne network, the te lep hone company will notif y y ou in a dvance that temporary discon tinuance of t he produc t may be requir ed. But if advanc e notice isn’ t pra cti cal, the te lephone c ompany will not ify you as soon a s possible . Y ou will al so be advised of your ri[...]

9 Installation and Ma i ntenance Gui de EMI/EM C (FCC Part 15) • Re orient or rel ocate the recei ving antenn a. • Incr ease t he se parati on betwee n the equipment and receive r . • Connect the equipment into an outl et on a circuit dif feren t from that to which the receive r is conn ected. • Consult the dealer or an experie nced radio/T[...]

10 P0609324 01 This symbol on the product is used to identi fy the following important infor mation: Use only with a CSA or UL certi fied C LASS 2 le vel C power supply , as specif ied i n the user gui de . Use When using your tel ephone equipment , basic safe ty prec autions should always be foll owed to reduc e risk of fire, el ectr ic shock and [...]

11 Installation and Ma i ntenance Gui de 16 Save these instru ction s . Int ernat ional Regul at or y Inf ormat ion This is a class A product. In a domestic envir onment thi s product ma y c ause radio inte rference in which case the user may be r e qui red to ta ke adequ ate measures. Hereby , Nort el Networks declar es that Enterpr ise Edge/Bus i[...]

12 P0609324 01 Safe ty Addition al Safety Information The f ollow ing i n te rfaces a re cl assifie d as T e lecomm unicat ion N etwork V oltage (TNV) circ uits, and may be connected to exp osed plant: • DT M i nte rfac e • W AN interfac e • TCM Isolator • ASM8+: The N ortel Networ ks ASM8+ I /O por ts a re designate d as OPX. Thi s prod uc[...]

13 Installation and Ma i ntenance Gui de The fo llow i ng int erface s are classifi ed as S afety Extra L ow V oltag e (SEL V) circui t s, and sh all no t be connecte d to exposed plant: •B R I M I n t e r f a c e • TCM extensions • exter nal music sources ( MSCX) • auxil iary ringe r ( AUX) • pag ing s ystem r elay ( P AG E) • seria l [...]

14 P0609324 01 This wa rr anty sets for th the enti re lia bil ity an d obliga tions of Nort el Networ ks with r espect to brea ch of wa rranty , and t he warr antie s set fo rth or l i mited herein ar e the s ole war ranties and ar e in lieu of all other warrantie s, expre sse d or implied, includi ng warrant ie s or fitness for par ticular purpos[...]

1 Installation and Ma i ntenance Gui de Content s North Ameri can Regulatory Infor ma tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Saf ety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Enhanced 911 Conf i guration . . . . . . . . . . . . . . . . . . [...]

2 Contents P0609324 01 Connec tion por ts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 BCM1 000 LE Ds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Sy stem o ptio ns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 3 Insta l lation and Maintenanc e Guide Chapter 4 Selec ting the me dia bay modul es for your s ystem . . . . . . . . . . . . . . . . . . 57 Selecting the trunk m edia ba y modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Selecting the sta ti o n medi a bay modules . . . . . . . . . . . . . . . . . . . . .[...]

4 Contents P0609324 01 Chapter 7 Setting m edia bay module DIP switc hes . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Rules f or assigning DS30 b us block s and offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Notes ab out assi gning mod ules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8[...]

Contents 5 Insta l lation and Maintenanc e Guide Usin g a n ull mod em serial c abl e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Usin g an E the r n et cr ossov er ca b le . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Entering the so f tware k eycodes . . . . . . . . . . . . . . . . . . . . . . . .[...]

6 Contents P0609324 01 Mus ic on hold spe cifi catio ns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Connecting the e xter nal music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Ex ternal m usic sour ce pro gr amming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 7 Insta l lation and Maintenanc e Guide Chapter 17 Adding or r e placing a coo ling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 T roubleshooting f an operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Removing a f an from the B CM1000 . . . . . . . . . . . . . . . . .[...]

8 Contents P0609324 01 Cal ler ID displa ys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 Compandi ng law b y reg i on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 ISDN l in e service s . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

1 Installation and Ma i ntenance Gui de Figures Figure 1 Business Commu ni cations Man ager core s ystem com ponents . . . . . . . . 15 Figure 2 Exter nal functional hardware, BCM 1000 . . . . . . . . . . . . . . . . . . . . . . . . . 16 Figure 3 BCM1000 interio r components for standard system (pre-2.5) . . . . . . . . . 17 Figure 4 BCM1000 interi[...]

2 Fig ures P0609324 01 Fi gure 41 Rear o f G A TM modul e, sho wing DI P s witch l ocati ons . . . . . . . . . . . . . . . 94 Figure 42 Process ma p: Installing a med ia ba y module . . . . . . . . . . . . . . . . . . . . . 107 Fi gure 43 Removi ng the fr ont be ze l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Figure[...]

Figu r e s 3 Installation and Ma i ntenance Gui de Figure 83 Main Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Figure 8 4 Platf or m Initialization Menu screen (BCM 2.5/2.5.1 system s) . . . . . . . . 180 Figure 85 Profile screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

4 Fig ures P0609324 01 Fi gure 125 Proces s Map: Data car d rep laceme nt . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Fi gure 126 BCM1000 LA N card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218 Fi gure 127 Insta ll the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

1 Installation and Ma i ntenance Gui de Ta b l e s T a ble 1 Int erf ace ha rm o niz ed st andard s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 T able 1 Basic BCM1000 base unit spe c ification s . . . . . . . . . . . . . . . . . . . . . . . . 17 T ab le 2 Modul e P owe r and Sta tus LED s tates . . . . . . . . . . . . . . . [...]

2 Tables P0609324 01 T able 37 Cross ref erencing por ts and DNs on a 2. 5 system upgr ade d to 3.0 or ne wer software 143 T able 38 Cross ref erencing por ts and DNs on a ne w v ersion 3.0 or ne wer system 144 T able 39 LED Displa y screen settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 T able 40 RAID board LED state[...]

3 Installation and Ma i ntenance Gui de Preface This g uide describe s how to install, initia lize a nd main tain t he Busine ss Communi cations Manager 1000 ( BCM1000) hardware . This i ssue of the d ocument h as int egrated t he a ddendums r eleased with BCM 3.0, 3.1/ 3.1.1, 3.5 soft ware, and incl udes the a d ditional functio nality provide d w[...]

4 Prefac e P0609324 01 Sy mbols used in thi s gu id e This guide uses symbols to draw your atten tion to import ant i nf o rmation. The following symbols appear in this guide: Caution: Caut ion Symbol Alerts you to c onditi ons where you c an damage the equipmen t. Danger : Electrical Shock Hazar d Symbol Alerts you to co nditions where you can get[...]

Preface 5 Installation and Ma i ntenance Gui de T ext con ventions This g uide uses the following text convention s: Acronyms These a re th e acronym s used in thi s document. bold Courier text Indica tes c omm a nd n ames and optio ns a nd text that you n eed to enter i n a com ma nd- line inter fac e. Exam ple: Use t he dinfo com mand . Example: [...]

6 Prefac e P0609324 01 DN Direct ory number DNS Domain name serve r DPNSS Digita l priv ate network s ignalli ng sy stem DR T Del ayed ring t ransfer t o pr i me DSM Digita l s tation module DTM Digita l T runk media bay module DTMF Dual tone multi frequency . FDD Full Double Densi ty FEM Fiber expan sion module HTTP Hypertext t ransfer proto col H[...]

Preface 7 Installation and Ma i ntenance Gui de Rel ated pu bli cat ions The following docum ent s pr ovi de fur the r informati on about the BCM1000 and relate d media bay modules, exte nsion e quipment, and the a pplicati ons and software on the system: •T h e Pr ogra mming Operati ons Guide descr ibes how to program the Busine ss Communicati o[...]

8 Prefac e P0609324 01 • If you opera te a m ulti -s ite Business Communic ations Manager net work, you can use the Network C onfigurati on Manage r to provid e cent rali zed config urati on and management opera tions . The documentati on for this too l can be found on the Network Configur a tion Manager CD, which i ncludes t he softwa re an d th[...]

Preface 9 Installation and Ma i ntenance Gui de Installati on d ocume nt at ion Remove yo ur Business Communic atio ns Manag er com pon en ts fr om t he b ox Business Comm unications Mana ge r base and expan si on uni t har dware installation Installation and Maint enanc e Guide DECT Insta llation and Main tenan ce Guid e Compan ion DECT Deplo ymen[...]

10 Prefac e P0609324 01 Oper atio ns docu men t ation T el eph ony Configurati on Pro grammin g Ope ratio ns Guide Quick Start Wi zard Setti ng up L ines, Routes an d Acce ss C odes Contr oll ing ca lls Setting u p Te l e p h o n e r e c o r d s and featu r es Data Conf igura tions V oice Mai l and Call Management A pplications Hardware In sta lla [...]

Pre fac e 11 Installation and Ma i ntenance Gui de Ca ll Manage ment docume nt ati on V oice Mail and C all Manageme nt Applications Cal l D eta i l R eco rdin g System Ad ministration G uide Personal Call Ma n ager U ser G uide CDR Hunt Groups Hospit alit y Se r vic es Prog rammi ng Ope rat io ns Gui de Ho sp ita lity Feat ures Ca rd C all Pi lot [...]

12 Prefac e P0609324 01 Uni fie d Ma nage r an d har dwa re m ainte nanc e d ocum ent atio n Mult i-site Admi nistratio n: Netwo rk Conf iguratio n Mana ger Main tenanc e and T rou blesho oti ng Secu r ity and U s er Administration Backu p and Restore Ma n ag ement User Guide Sys tem Manag ement and Mainte nanc e Docume nta tion CD V o ice Ma il a [...]

Pre fac e 13 Installation and Ma i ntenance Gui de Ho w to ge t h elp USA and Canad a Au th o ri z ed Di st ri bu to rs - ITA S T ec hn ic al Su ppor t Tele phone: 1-800-4NOR TEL (1- 800-466-7835 ) If yo u already ha ve a P IN C ode, you c an ent er Expr ess Routin g Code (ERC) 196#. If you do not yet have a PIN Code, or for general que stion s and[...]

14 Prefac e P0609324 01[...]

15 Installation and Ma i ntenance Gui de Chapter 1 Intro ducing the Busin ess Commu nica tions Ma nage r This chapte r describe s the Business Communi cati ons Manager hardwa re requi r ed to cre ate the syste m. The Busines s Communica tions Mana ger syst em provi de s priva te network a nd te lephony management to small to m edium-siz ed bus ines[...]

16 Chapte r 1 Introducing t he B usiness Communicat i ons Ma nager P0609324 01 Comp uter comp onen t s The BCM1000 computing functions are s upporte d by th e f ollowing ha rdwa re: • memory: 256 MB SDRAM; 128 MB SDRAM added for 2.0 upgr ades. •h a r d d i s k : 20 GB ha rd disk ( 2.5 hardwa re); 8.4 GB hard disk (2.0 hardwa re) Soft w are vers[...]

Chapter 1 I ntroducing the Busines s Communications Manager 17 Inst al lation and Maintenanc e Guide Ta b l e 1 p rovide s a table of w eig hts a nd measurements of the base uni t. T able 1 Basic B CM1000 base unit s p ecif icatio ns Figure 3 shows the loc at i on of the hardwar e components in the BCM1000 2.0 versions. Norte l Networks r ecommends[...]

18 Chapte r 1 Introducing t he B usiness Communicat i ons Ma nager P0609324 01 Figu re 4 BCM1000 interior components wi th a standard powe r suppl y sys tem (2.5) Figu re 5 BCM1000 inter ior com p onents , redundant system with mirrored hard disks (2.5) Medi a bay modul e cabinet Clo ck/cal endar batt ery PCI card slot s Hard d i sk Fan Pow er supp[...]

Chapter 1 I ntroducing the Busines s Communications Manager 19 Inst al lation and Maintenanc e Guide Power supply — The BCM1000 can have a single (standard) po w e r supply modul e or a redu ndant power s upply module. Single power s upply Business C ommunication s Manager equipmen t can also be upgrade d to redundant Busine ss Communicati ons Ma[...]

20 Chapte r 1 Introducing t he B usiness Communicat i ons Ma nager P0609324 01 T ele ph ony co mpo ne nt s The telep hony components perfor m call processin g by connect ing the tel epho nes or p e riph e r a l telephon y equipment, such as fa x machines, t o the Public S witched T elephone Network ( PSTN) line s. The y also proces s t elephony i n[...]

Chapter 1 I ntroducing the Busines s Communications Manager 21 Inst al lation and Maintenanc e Guide • DSM 32 — The 32-port Digita l St ation media bay module (DSM 32) connect s to a maximum of 32 digital te lephones. • DSM 32+ — Thi s Digital S t a ti on media bay module provide s the same funct ionalit y as the DSM 32. This module can be [...]

22 Chapte r 1 Introducing t he B usiness Communicat i ons Ma nager P0609324 01 Da t a net work ing c ompone nt s The data networ king components connect the Business Communi cati ons Manager s ystem to the local area ne twork (L A N) and/or the wide area network (W AN). These c omponents are install ed at the fa ct or y . • Modem ca rd (Nor th Am[...]

Chapter 1 I ntroducing the Busines s Communications Manager 23 Inst al lation and Maintenanc e Guide The MSC faceplat e offer s the following option a l connections. • DS256 connect or — The BCM1000e conne cts to the BCM1000 base unit th rough t he DS25 6 jack o n the MSC facep late. The DS256 cable to make this con nection is provided with the[...]

24 Chapte r 1 Introducing t he B usiness Communicat i ons Ma nager P0609324 01 — Two DS30 buses are exclus ively dedic ated to MSC resources. Fi ve paths with in t he se buses have hard-coded applic ations . The other paths can be assigne d to vario us appli cati ons suc h a s voice mail, dia lup I SDN W AN, VoIP trunks, or IP telephon y. — Fiv[...]

Chapter 1 I ntroducing the Busines s Communications Manager 25 Inst al lation and Maintenanc e Guide BCM 1000 L EDs A line of 10 operati onal LEDs display on the face of the B CM1000. Refer to Figur e 8 . Th ese LEDs show the curren t s tate of variou s har dware components. Figu re 8 BCM100 0 operational LED s Thes e L ED s mon it o r: • power ([...]

26 Chapte r 1 Introducing t he B usiness Communicat i ons Ma nager P0609324 01 Sy s tem opti ons The Busines s Communica tions Mana ger syst em provi de s a n umber of sof tware applicat ions that enhanc e basic functio nality . Some of these appl ications wor k immediately aft er you install the BCM1000, this is conside red core softwar e. Ot her [...]

Chapter 1 I ntroducing the Busines s Communications Manager 27 Inst al lation and Maintenanc e Guide • Call Center Set Up and Operati on G ui de Nortel Netwo rks Ca l l Center (requi res keycod e)— this Automatic Call Distr ib ution ( ACD) syste m provides tools for ha ndling inc oming calls to an agent network. The applic a tion also provide s[...]

28 Chapte r 1 Introducing t he B usiness Communicat i ons Ma nager P0609324 01 Data featu r es The B usines s Co mmun ications Mana ger al s o of fe rs the fol lowing data featu res. Th ese feat ures are descr ibed and c onfigur ed in the Business Co mmunications Manager Pr ogrammi ng Operat ions Guide. • Integr ated QoS Routing contr ols the r o[...]

Chapter 1 I ntroducing the Busines s Communications Manager 29 Inst al lation and Maintenanc e Guide • IP Routing — Business Com munciati ons Manager softwa re su ppor ts the following IP routi ng proto cols: — s ta ti c r o u tin g — RIP (Routi ng Infor mation P rotocol) — OSP F (O pen S hortes t Path First ) • IPX Routing — Business[...]

30 Chapte r 1 Introducing t he B usiness Communicat i ons Ma nager P0609324 01 Figu re 9 DS256 con necto r on a BCM 1000 a nd a BCM1000e DS256 port BCM1 000e BC M1 000 b ase u nit DS256 port NEEd Power LE D Status LED[...]

Chapter 1 I ntroducing the Busines s Communications Manager 31 Inst al lation and Maintenanc e Guide Inst alla ti on p rocess overview Figure 10 provid es an overview of the install a t ion process de sc ribed in this book. Figu re 10 Inst allatio n an d i nitializa tion ov e rv ie w Select t he media bay modules y ou requir e Ins tall BCM1000 and [...]

32 Chapte r 1 Introducing t he B usiness Communicat i ons Ma nager P0609324 01 Connect t he tele phon y compo nents T he telephony com ponents of t he Busines s Communi catio ns Manager s yst em pro vide cal l proce ssing and con nection to the pu b lic te lephone sys tem. F or ins tructions about ho w t o inst all teleph ones and components , re f[...]

33 Installation and Ma i ntenance Gui de Chapter 2 T elephony ha rdwa re The BCM1000 is a mo dula r system . Y ou c a n increase the capa city of your Busines s Communicat ions Manager by adding more tele phony hardware components known as media bay modules. The BCM1000 accommodate s three media bay modules. The BCM1000e accommoda tes an addit iona[...]

34 Chapte r 2 T elephony h ardware P0609324 01 Figu re 1 1 T el ephony hardware components. Media b ay module co mmon features Media bay modules a re designed withi n a common casing, which incl udes the follo wing common featur es: LED s All media bay modules ha ve power and status LEDS. Figure 12 shows the locat i on of the (P ow er) and (Sta tu [...]

Chapter 2 T elephony hardware 35 Inst al lation and Maintenanc e Guide Powe r conn ec t ions The back of the modules have a single co nnector tha t provide s a DS256 connec tor and power to the module . These connecto rs plu g i nto the back of the media bay o n t he BCM1000 or BCM1000e. Some modules al so have a cooling fan tha t runs of f the mod[...]

36 Chapte r 2 T elephony h ardware P0609324 01 DIP s witch es The six DIP switche s that you use to set the DS30 bus blocks and off sets are fo und either on the bottom of the m o dule or on the rear , behind the power connector . F i gure 14 shows the possibl e locati ons o f the DIP switc hes on the modules. For m ore information about setti ng D[...]

Chapter 2 T elephony hardware 37 Inst al lation and Maintenanc e Guide T runk m edi a bay modul es Y ou install the trunk media bay modules in the BCM1000 or the BCM1000e. T runk media bay modules con nect teleco mmunications line s to the Business Communic ations Manager hardwa re. Thes e are d eterm ined by: • which lin es are availabl e from y[...]

38 Chapte r 2 T elephony h ardware P0609324 01 Di gi t al T ru nk media bay mo dule The Dig ital T runk medi a bay modul e (DTM) connects a standa rd digi tal P STN line to the Busine ss Communicat ions Manager using either a digital or PRI line. • On North American Busi ness Communications Manage r syst ems, the DTM connects to a T1 or PRI line.[...]

Chapter 2 T elephony hardware 39 Inst al lation and Maintenanc e Guide Gl obal Anal o g T r unk Mo dul e (G A TM) The GA TM was introdu ced wit h the BCM 3.0 sof tware l oad. Thi s module pr ovides an i nterface to the tele phone company analog line s for the Busines s Communication Manager . The module suppor ts both pulse and tone diali ng, Call [...]

40 Chapte r 2 T elephony h ardware P0609324 01 There are t wo f i rmwa re vers ions of the GA TM: GA TM4: The GA TM4 provides connecti ons for four analog calling line identific ation ( CLID) or Superv ision Disconnec t PSTN l ines. Each voice l ine us es one li ne i n the DS30 bus of fset. Since each DS30 bus has four li nes per off set, you can a[...]

Chapter 2 T elephony hardware 41 Inst al lation and Maintenanc e Guide Figu re 17 CTM a nd CTM8 L E D s and jacks Bas ic Rate Inte rfac e media bay modul e The Bas ic Rate Interfa ce med ia bay modul e (ISDN BRI) module c on nects a maximum o f four BRI ISDN loops (eight lines ) to the Business Communicat ions Manager syst em. Europea n s ystems us[...]

42 Chapte r 2 T elephony h ardware P0609324 01 S t ati on m edia bay modul e s Y ou install the station media bay m odules in the B CM1000 or the BCM1000e . S t a t ion media bay modules con nect telephone s and analog telecom municatio n devices to the Business Communicat ions Manager syst em. Ta b l e 5 p rovide s a list of the station modules th[...]

Chapter 2 T elephony hardware 43 Inst al lation and Maintenanc e Guide Di git al S t ation media ba y mod ule Three typ es of me d ia ba y modules suppo rt digita l telephone s on the B us iness Communications Manager . Each module has a minimum of one amphenol connect or on the faceplat e. This s e ction de scribe s the two DSM m odules. Refer to [...]

44 Chapte r 2 T elephony h ardware P0609324 01 4X16 medi a ba y mod ule (N orth Am erican syst ems on ly) The 4X16 p rovides bo th ana log tr unk c onnections and c onnections to dig ital telephone s. The module i s a combinati on of a CTM media bay module , wit h four an alog l ines, and a DSM 16-di gital tele phone media bay module. Each of the f[...]

Chapter 2 T elephony hardware 45 Inst al lation and Maintenanc e Guide Figu re 21 ASM 8 front view (Gl oba l) A nalo g S t a tio n medi a ba y modu le (A SM 8+) The (Global ) Analog Stati on me dia bay m odul e ( ASM8+) provide s the same functionali ty a s the ASM8 with the addition of the follo wing fea tur es: • suppor t for calling line ident[...]

46 Chapte r 2 T elephony h ardware P0609324 01 S peci alized media bay modules This s e ction de scribe s the modules that perfor m a spe cific job outside of the t runk and station descr ipti on. Refer to Ta b l e 6 . • The DECT (Digital Enha nced Cordless T elecommunic at ions) module allows you to ad d radio- based cordle ss communicati on dev[...]

Chapter 2 T elephony hardware 47 Inst al lation and Maintenanc e Guide Figu re 22 DECT f aceplate with eight RJ45 connectors Fi be r Ex p an si o n med ia ba y mo du le The Fiber Expan sion media bay module (FEM) connect s a maximum of six Norstar expansi on modules to the Business Communicati ons Manager system. These con nections pro vide a quick[...]

48 Chapte r 2 T elephony h ardware P0609324 01 T elephones and adapters The following tele phone s a nd devices can be used with the Busin ess Communicati ons Mana ger syste m. Bus i ne ss Ser ie s T e rm ina l s 7100 — one- line displa y , one memory but ton without indi c a tor . 7000 ( not shown) (Inte rnationa l only) — fo ur me mory button[...]

Chapter 2 T elephony hardware 49 Inst al lation and Maintenanc e Guide Nortel IP telephon es (20XX) Nortel I P tele phon es conne ct to the Business Communicatio ns Manager t hrough t he int ernet. Once it connects with the system, the tel ep hone uses either PSTN or V oIP trunks for cal ls. These telephone s prov ide m ulti-l ine di splays, progra[...]

50 Chapte r 2 T elephony h ardware P0609324 01 Auxi lia r y eq ui pment • BST do o rp ho ne — BCM 3. 5 s oftware introduce d support for the Busi ness Series T erminal Door phone, an aler ting/ pa ge unit tha t can be installe d outside secure doors. The devi c e allows a calle r to ring or page an internal telephone . If the door has electr on[...]

Chapter 2 T elephony hardware 51 Inst al lation and Maintenanc e Guide Por table syste ms The following sections desc r i be the porta ble systems that are compatible with the Business Communicat ions Manager syst em, and the hardware component s that are requir ed. Co mp anion sys tem com pone nt s The Companion system allows porta ble access from[...]

52 Chapte r 2 T elephony h ardware P0609324 01 BST 7406 s yste m com ponen t s The 7 406 cordl ess s yste m allows the use r t o ac cess c alls and cal l fea tures whi le away fr om their desk. The followi ng compone nts provide t his service: • Radio bas e stat ion — provides the radio lin k between the Business Communica tions Manager , t hro[...]

53 Installation and Ma i ntenance Gui de Chapter 3 Auxiliary requiremen t s Y ou require a perso nal computer to run the Busine ss Communication s Manager Unified Manager appli cati on. Y ou us e Unifie d Man ager t o configur e and manage the Business C ommunica tions Manager system through an interne t link between your compute r and the Business[...]

54 Chapte r 3 A uxiliary requirements P0609324 01 If your company wishes to continue using T e lnet over the L AN or if you have DECT equipment, the T elnet service can be m a nually enabled through the U nified Ma nager , under Services . If you have DECT equipment, T elnet is required to run the DECT programming. The client S SH application is ca[...]

Chapte r 3 Auxiliary requirements 55 Inst al lation and Maintenanc e Guide Pr el oa ding Ja va cla ss fil e s on y ou r wor k st at io n T o preloa d Java class files on your workst a tion: 1 Open Unifie d Manager from your d esktop. The firs t window d isplays a num ber of functi ona l but tons. 2 Click the Install Client but ton. 3 From th e list[...]

56 Chapte r 3 A uxiliary requirements P0609324 01[...]

57 Installation and Ma i ntenance Gui de Chapter 4 Selecti ng the media ba y m odules fo r your syste m The media bay modules are the d e vi ces in the Business Communic ations Manager syste m that permit you to connec t your e xte nsio ns and the public s witched telephone network (PS TN) line s to the call pr oce ssing c apabiliti es of the Busin[...]

58 Chapter 4 Select ing the medi a bay modules for yo ur system P0609324 01 Se lectin g the trunk m edia b ay modul es The number an d type of li nes coming into you r syste m de t erm ine which t run k m edia ba y module s, and how many modules, you requir e to support your needs . Tr unk li ne s c ome from eithe r the public network (PSTN), or th[...]

Chapter 4 S electing t he media bay m o dules fo r your syst em 59 Inst al lation and Maintenanc e Guide An exa mple: • If you r equir e 24 T1 dig ital li nes, you need one DTM b ecause a single DTM ca n handle 24 T1 lines (Nor th America). • If you requir e two analog lines and 24 T1 digit al lines, you need one CTM and one DTM . BRI IS DN l i[...]

60 Chapter 4 Select ing the medi a bay modules for yo ur system P0609324 01 Se lectin g the st ati on m edia b ay modul es The number and type of te lephone s and relat ed equipm ent you have d etermi nes which station media bay modules you require. 1 In Ta b l e 8 , rec ord the number of each type of extens ion you have. 2 Use the num ber of exten[...]

Chapter 4 S electing t he media bay m o dules fo r your syst em 61 Inst al lation and Maintenanc e Guide Upgrading f ro m an existi n g No rst ar s y stem A spe cial media bay module all ows you t o convert existin g Norsta r expa nsion m odules from t he Norst ar ICS to full Business Communications Manager capability . The FEM allows you to connec[...]

62 Chapter 4 Select ing the medi a bay modules for yo ur system P0609324 01 Figu re 25 DS30 bus model DS30 bus n umbers are set using the number 4 , 5, and 6 DIP switches on the bac k or unders ide of the media bay module s. The exception is the FEM module. The FEM DIP switches turn on ports, each of which consum es one DS30 bus. Exp lai ning Doubl[...]

Chapter 4 S electing t he media bay m o dules fo r your syst em 63 Inst al lation and Maintenanc e Guide Sett in g Off se t s Each of fset i s o ne-quarte r of a DS30 bus. Ea ch DS30 bus, suppor ts 16 l ines (32 ti m e slots) for most trunk modules. Exception s: • DTM module s s upport 23 to 3 0 li nes per bu s • FEM modules, where each DS30 bu[...]

64 Chapter 4 Select ing the medi a bay modules for yo ur system P0609324 01 Det er m ini ng modu le DS 30 bu s re qu i r em en ts Figure 27 sh ow s ho w mu ch of a DS30 bu s each m odule require s. Figu re 27 DS30 bus spac e requiremen t s f or m edia ba y modules 1 DTM 3 BR Is 4 CTMs/ CTM8s/ per D S30 per DS30 DSM 16+ 1 DSM 16 1 DSM 32 Tr unk s (l[...]

Chapter 4 S electing t he media bay m o dules fo r your syst em 65 Inst al lation and Maintenanc e Guide 1 Make a list of modules and the sp a ce requirements fo r each module you chose. Refer t o Ta b l e 9 . 2 Set the bus numbers an d offse ts on the DIP switches of the module. Refer to Ch apter 7, “Sett ing media bay module DIP switches, ” o[...]

66 Chapter 4 Select ing the medi a bay modules for yo ur system P0609324 01[...]

67 Installation and Ma i ntenance Gui de Chapter 5 In st al ling the BCM1 000 This c hapter desc ribes h ow to insta ll the BCM1000. Prep aration checklist Before you ins tall the ba se unit, c omplete th e followi ng ac tions. • Deter mine the lo cation f or t he BCM1000, tele phones, a nd othe r equipm ent ba sed on spacing and electr ical requ[...]

68 Ch apte r 5 I nsta lling t he BC M100 0 P0609324 01 Ele ctri cal requir ement s Th e f oll ow in g e lec tr ic al r eq uir em en ts mu st be me t: • Power must be suppli ed f rom non-switche d, unob struc ted out let wi thin 1. 5 m ( 5 ft .) of the BCM1000. • The suppli ed power must be a dedicated 1 10 V - 120 V ac nominal (or 220 V - 2 30 [...]

Chapter 5 Installing the BCM 1000 69 Inst al lation and Maintenanc e Guide An alog loop The following par amet ers mus t be met for an analog loop. • maximum dc l oop resi stance of 208 Ω • maximum cable length (0.5 mm or 24 A WG) o f 1220 m (4000 ft.) Sy stem equi pment an d suppl ies Use the foll owing checkli sts to e ns ure t ha t you hav[...]

70 Ch apte r 5 I nsta lling t he BC M100 0 P0609324 01 Co mp anion equipmen t If you are inst alling a Companion system, check that you hav e the fol lowing hardware . Opti onal Com pani on equipm ent • clip hol ster • leathe r gl ove • rugged pr otector • headse t – e arbud ( batte ry no t incl uded) • headse t – ove r t he he ad (ba[...]

Chapter 5 Installing the BCM 1000 71 Inst al lation and Maintenanc e Guide Inst allin g the B CM1000 in a rack The BCM1000 fits int o a s tandard 19- inc h equipment rack. Y ou c a n insta ll the base unit in t he same rack as your othe r networking a nd telecommunica tion s equi pment. At t a chin g th e rac k mounti ng br a ck et s Follo w these [...]

72 Ch apte r 5 I nsta lling t he BC M100 0 P0609324 01 Installing the BCM 1000 into th e rac k After the brackets are insta lled, perf orm the following ste ps to install the BCM1000 in the equi p ment rack: 1 Deter mine the locatio n in the rack you wa nt to ins tal l the base unit. 2 Posit ion the base unit in the rack . 3 Align the holes in the [...]

Chapter 5 Installing the BCM 1000 73 Inst al lation and Maintenanc e Guide Inst al ling the B CM1000 on the wall T o mount the BCM1000 on t he wall, you need: • two rack mounting br ackets or a wall- mount bracket kit • four #10 x 2.5 c m (#10 x 1 in.) round head wood screws • a plywood backbo ard 2 cm (3/4 in.) thick Follo w these steps to i[...]

74 Ch apte r 5 I nsta lling t he BC M100 0 P0609324 01 Figu re 30 Attaching t he m ounting brackets to the B CM1000 3 Inst all the 2 cm (3/4 in.) plywood backboa r d on the wall. 4 Inser t two #10 x 2.5 c m ( #10 x 1 in. ) round- head wood scr ews in the backboard. The s crews must be 34.5 cm (13.5 in.) apar t and level. Do not tig hten the screws [...]

Chapter 5 Installing the BCM 1000 75 Inst al lation and Maintenanc e Guide Figu re 31 Mount the BC M1000 on the wall 6 Inser t two #10 x 2.5 c m ( #10 x 1 in. ) round- head wood scr ews in the other two slotted h oles. 7 Inser t a #10 x 2. 5 cm ( #10 x 1 in.) round-h ead wood scre w in one of the unslotted hole s. 8 T ighten all five screws . Fr on[...]

76 Ch apte r 5 I nsta lling t he BC M100 0 P0609324 01 Inst allin g the B CM1000 on a flat surface Y ou can install the BCM1000 on a n y flat surf ace th a t can support the weight of the unit . T o in stall the B CM1000 on a table or she lf: 1 Attach fo ur rubber feet to the corne rs on the bottom of the ba s e unit. 2 Posit ion the BCM1000 on t h[...]

77 Installation and Ma i ntenance Gui de Chapter 6 Inst al ling the B CM1000 e (e xp a nsion unit) This c hapter desc ribes h ow to insta ll the BCM1000e. The BCM1000e must be installe d close enough to the BCM1000 that the 5 m ( 16 ft .) cable betwee n the two units can be connected to the BCM 1 000 without st ress on the cable. The BCM1000e ha s [...]

78 Ch apt e r 6 Inst allin g the BCM10 00e (expans ion unit) P0609324 01 3 Faste n t he bracke t to the B CM 1000e u sing the f our s upplied screws. 4 Repeat ste ps 2 and 3 o n the other side, with the second br acket. Attaching the BCM100 0e t o t he rack The mounting brac kets you att ache d to the BCM1000e correspond with m ountin g holes loca [...]

Chapter 6 Installing the BCM 1000e (expansion unit) 79 Inst al lation and Maintenanc e Guide Inst al ling the BCM1000e on the wall The BCM1000e must be installe d close enough to the BCM1000 that the 5 m ( 16 ft .) cable betwee n t he unit and the BCM1000 c an be conne cted witho ut stres s on the cable . Requir ed equipment: • a wall mounting br[...]

80 Ch apt e r 6 Inst allin g the BCM10 00e (expans ion unit) P0609324 01 7 Align the slots on the wall mounting br acke t ove r the screws. 8 Push the unit again st the wall a nd slide it down so the slots rest on the screws. 9 T ighten the two screws to the wall mounting br acket. Inst allin g the BCM1000e on a flat surface Y ou can install the BC[...]

Chapter 6 Installing the BCM 1000e (expansion unit) 81 Inst al lation and Maintenanc e Guide 2 Plug the othe r end of the cable into the DS256 connector on the faceplate of the MS C in the BCM1000. Refe r to Figur e 36 . Figu re 36 BCM10 00 DS258 conn ector W a rning: The timi ng in the Business Communications Mana ger syste m is designed for a 5 m[...]

82 Ch apt e r 6 Inst allin g the BCM10 00e (expans ion unit) P0609324 01[...]

83 Installation and Ma i ntenance Gui de Chapter 7 Setting m edia bay mod ule DIP switch es Before you install a media bay module, a ssign swit ch setti ngs for the media bay module. These sett ings determine which line numbers (tr unks) or DNs (extensi ons) the equipment connected to the module will have access to. The DIP swit ches are l oc a te [...]

84 Chapte r 7 Setting med ia bay module D I P switches P0609324 01 DSM32 module, beca use the second level of DSM lines would not be accessi ble. The same appli es to assign ing a DSM32 t o DSM30 06 if your syst e m is s et to a 3/5 DSM30 spli t. Refer to DSM switch settings on page 101. • The DIP swit ches on the 4X16 mod ule are used to set the[...]

C hapter 7 Sett i ng media bay module DIP switches 85 Inst al lation and Maintenanc e Guide Figu re 37 Assigning the modules t o the DS30 bus hierarc hy 02 03 04 05 06 07* DS30 bus # DN a ssignm ent begins with Start DN (d efaul t: 22 1) Sta tion mo dul es ar e as s igne d starti ng at th e top (DS30 02) of the a vaila ble media bay modul e DS30 bl[...]

86 Chapte r 7 Setting med ia bay module D I P switches P0609324 01 Figu re 38 Assigning double density modules to the DS30 bus h i erarch y Par tial Double Density Systems configu red with Partial Dou ble De nsity (P DD), all ow Companio n t elephon es on D S30 06 and 0 7 (i f the sys tem i s set to a 2 /6 spl i t). I n this co nfigu rati o n, D S3[...]

C hapter 7 Sett i ng media bay module DIP switches 87 Inst al lation and Maintenanc e Guide Dete r m ini ng module DI P s wit ch set ting s After you de ter mine in which or der you want to assign the m odules, you determine the sp ecific switch s ettin gs for ea ch mo d ule . 1 Use T able 1 1 on page 8 8 to determine a swit ch setti ng for all mod[...]

88 Chapte r 7 Setting med ia bay module D I P switches P0609324 01 Ta b l e 11 shows po ssibl e DS30 bus numbers and of fs et config urati ons for e ach t ype of module, and the corre sponding switc h settings for modules that only allow singl e de nsity , or which are set to singl e de nsit y , as may be the case fo r a D SM 1 6+ or DS M3 2+ . The[...]

C hapter 7 Sett i ng media bay module DIP switches 89 Inst al lation and Maintenanc e Guide T able 12 P ossibl e media ba y module DIP s witch settings f or double d ensity DS30 bus # Media bay mod ule positi oning DIP switch setting s Offsets DIP switch settings DSM 16+ O ffsets 0 , 1 DS M3 2+ Offset 0 12 3 (off set) 45 6 (DS3 0) ASM8 /ASM8+ Of fs[...]

90 Chapte r 7 Setting med ia bay module D I P switches P0609324 01 Setting the DIP sw itches on th e modules Before you insta ll the media bay module s int o the BCM1000 or BCM1000e housing, you need to set the DIP s w itches . Make a no te of t hese setti ngs either on the char t shown i n T able 1 1 on pa ge 88 or in the Programming Rec ord forms[...]

C hapter 7 Sett i ng media bay module DIP switches 91 Inst al lation and Maintenanc e Guide Line and ex tension num b ers fo r specific modules The switch set tings on the media bay module dete rmine the line numbers a nd e xtensi on numbers the module s use. The tables in this se ct ion show the correspo ndence between DS30 bus numbers, switc h se[...]

92 Chapte r 7 Setting med ia bay module D I P switches P0609324 01 T abl e 15 shows the switch sett ings f or each DS30 bus, and the resul ting li ne assignments. BRI swit ch se ttings Y ou can install a m ax imum of thre e BRI m od ules per DS30 bus on the of f set s indica te d below . T abl e 16 shows the switch settings f or each DS30 bus, and [...]

C hapter 7 Sett i ng media bay module DIP switches 93 Inst al lation and Maintenanc e Guide CTM/G A TM switch s etting s There are two models of CTMs/GA TMs. • CTMs/GA TM4s have four lines, ther efor e, you can add a maximum of f our CTMs/GA TM4s per DS 30 bus. • CTM8s/GA TM 8s ha ve eight lin es. This modul e uses two of fset se ttings per mod[...]

94 Chapte r 7 Setting med ia bay module D I P switches P0609324 01 GA TM switch s ettings There are two set s of DIP switches locat ed on the r ear of the GA TM module. The left set of swi tches a llows you to dete rmine t he DS30 bu s and off set for the module. Refer t o T abl e 17 . The right s et of s witc hes allows you to manua lly configure [...]

C hapter 7 Sett i ng media bay module DIP switches 95 Inst al lation and Maintenanc e Guide CTM/GA TM DIP switc h settin gs T abl e 17 shows the switch sett ings f or each DS30 bus, and the resulting li ne assignme nts fo r CT Ms/ G A T M4s and C T M8s/ GA TM8 s. T able 17 CTM/GA TM4 and CTM8/ GA TM8 DS30 and offset switc h settings Selec t DS30 bu[...]

96 Chapte r 7 Setting med ia bay module D I P switches P0609324 01 The table below lists the possible DI P swit ch settings for the Mode and Country DI P switches for the GA T M 4 and GA TM8. 07 1 0 on on on on 61 -64 61-64 69-72 off of f 1 on on on 69-72 69-72 77-80 off of f off 2 on on on 77 -80 77-80 85-88 off of f off 3 on on 85-88 N ot suppo r[...]

C hapter 7 Sett i ng media bay module DIP switches 97 Inst al lation and Maintenanc e Guide 4X16 swit ch se tting s The 4X16 module combines a CTM and a DSM 16 . The CTM o nly requires fo ur lines on the DS30 bus. The refore , it can be assig ned a ny of the four of fsets in a DS 30 bus. The DSM modu le then autom aticall y assi gns the next DS30 b[...]

98 Chapte r 7 Setting med ia bay module D I P switches P0609324 01 06 0 on on on on on 91- 94 DS30 bus 07 1 301-31 6 (2.5 up gr ad e) 381-39 6 (3.0 n ew ) off 1 on on on on 99- 102 off of f 2 on on o n on 107-110 off of f 3 on on on 1 15-118 off of f off 07 1 Not supp orted 1 If y our syst em is conf igure d with a 3/5 DS30 s plit , y ou cannot con[...]

C hapter 7 Sett i ng media bay module DIP switches 99 Inst al lation and Maintenanc e Guide ASM 8/ASM 8+ swit ch se ttin gs For syste ms run ning sof tware pri or to BCM 3.0 , onl y two ASM units can share a DS30 bus, u sing of fse t 0, 1 or 2. BCM 3.0 software introd uced the concept of doubl e densit y , whic h all ows y ou t o insta ll an ASM8/A[...]

100 Chapter 7 Setting media bay m odule DI P swi t ches P0609324 01 ASM8+ c ountr y sw itch set tings The ASM8+ has a second se t of ei ght di p switche s on the rig ht side, at the r ear of the module, tha t allo w you to c hoose a countr y sett ing an d th ree mode s of function. • Switch 1: fi rmware download capab ilit y — of f= n o fir mwa[...]

Chapte r 7 Setting me dia bay module DI P switches 10 1 Inst al lation and Maintenanc e Guide • Switch 3: echo canc ellation — off=ec ho ca ncellat i on en abled ( defa u lt) — on=echo canc e llation disabled • Switch 4- 8: count ry se ttings Refer t o T able 21 fo r de ta il e d s w it ch s e t ti ng s. DSM swi tch sett in gs The DSMs sup [...]

102 Chapter 7 Setting media bay m odule DI P swi t ches P0609324 01 Companion can only be dep loyed o n syste ms that r emain a t Par t Double Densit y (P DD ), t he defau lt conditio n of BCM 3 .0 an d newer syst ems. 02 on on on on on on 221-236 22 1-252 (DS30 02 and 03) N/ A 03 on on on on on 237-2 52 237-268 (DS30 03 and 04) of f 04 on on on on[...]

Chapte r 7 Setting me dia bay module DI P switches 10 3 Inst al lation and Maintenanc e Guide Companion has no t be i nclude d in this tabl e because you c annot us e modul es set t o dou ble de nsit y to de ploy Companion. T able 24 DSM 16+ a nd DSM32+ doubl e density switch settings f or 2 .5 system s upgraded to B CM 3 .0 or ne wer software Sel [...]

104 Chapter 7 Setting media bay m odule DI P swi t ches P0609324 01 Companion has not be included in this tabl e because you cannot use double d e ns ity modules to deplo y Companion . T able 25 DSM 16+ a nd DSM32+ dou b le dens i ty switch sett i ngs f or n e w s ystem s with BCM 3.0 or newer sof twar e Select DS30 bus # Enter these switch setting[...]

Chapte r 7 Setting me dia bay module DI P switches 10 5 Inst al lation and Maintenanc e Guide DECT switch set tings The DECT module support s a m a ximum of e i ght DEC T r adi o ba se station c onnect ions. This module o c cupies one full DS30 bus, which can suppor t a maxi mum of 3 2 cordle ss ha ndsets when all eight ba se stations a re deployed[...]

106 Chapter 7 Setting media bay m odule DI P swi t ches P0609324 01 FEM switc h se tti ngs The DIP swit ches on t he underside of the FEM module a re used to turn the six port s on the front of the module on or of f. Y ou need to turn a por t on for each Norsta r expansion module you want to connec t t o the BCM1000. Each port also o c cupies one f[...]

107 Installation and Ma i ntenance Gui de Chapter 8 Inst al ling media bay modules After you set the swit c h es on the media bay modules, you c an inst all them in the BCM1000 or th e BCM1000e. The BCM1000 accommodate s a m a ximum of three media bay modules. I f your system requir es more than thr ee media bay modules, you need to conn ect a BCM1[...]

108 Chapter 8 Installing media bay modules P0609324 01 Shu tting dow n the s ystem Before you perform any maintenanc e procedures, read the following wa rn ings to ensure you and your syst em are properly prot ected. This s e ction de scribe s the recommende d proce dure for shut ting down the Busi ness Communicat ions Manager syst em prior to inst[...]

Chapter 8 I nstalling med i a bay modules 109 Insta l lation and Maintenanc e Guide Inst alling a media bay module After th e syst em is powe red down, you can i nstall and remove media b ay mod ules, a s requir ed. Follo w these proce dures t o inst all a med ia bay module. R e verse the pr ocedure to r emove modul es . 1 Ensure tha t t he switche[...]

110 Chapter 8 Installing media bay modules P0609324 01 5 On the back of the module, if it has a wir ed connector between the daughter board and the back of the module , ensur e t hat th e wir es ar e intac t and sitting as c losely a s possi ble a gainst the back of the media bay module. See warning below . Figu re 45 W arn ing of possible shor tin[...]

Chapter 8 I nstalling med i a bay modules 111 Insta l lation and Maintenanc e Guide Reconn ecti ng the equipment After you install the module corr ectly into the bay , you must return the equi pment to ope ration in an orderly wa y . Follo w these ste ps car efully t o ensur e t hat yo u retur n y our sys tem to op eration wit hout endange ring the[...]

112 Chapter 8 Installing media bay modules P0609324 01 Repl acin g medi a bay modul es When media bay modules req uire replace ment, follow the steps in thi s section . Figu re 46 Process ma p: Replacing a media ba y m odule If a media bay module fai ls, foll ow this pro cedure to proper ly replace the modul e. 1 Follo w the steps in “Shutt ing d[...]

Chapter 8 I nstalling med i a bay modules 113 Insta l lation and Maintenanc e Guide 6 Set t he DIP switches on t he ne w module t o mat ch the settin gs yo u re corded in ste p 3. 7 Inst all the module int o the media b ay . Refer to “I nstalli ng a media bay m odule” on pa ge 109 , if you needed deta iled inst ructions. 8 Refer t o “Rec onne[...]

114 Chapter 8 Installing media bay modules P0609324 01[...]

115 Installation and Ma i ntenance Gui de Chapter 9 S t arting the syste m The BCM1000 and BCM1000e a re each powered t hrough an ac outlet. The volta ge requ ired depends on the geogr aphical l ocation of the units. All system s are i nitially set at the factory , bas ed o n the in tended des t inat ion. Y ou m ust check t ha t the vo ltage and wi[...]

116 Chapter 9 Starting the s yst em P0609324 01 Checking power and wi ring The Busines s Communications M a na ger system is a global pr oduct. Ther efor e, you must ensure that the power supply is correct f or your location. • 2.0 BCM1000 hardware ha s a standar d power s upply which requires m anual adj ustment for the volt age by s etting a sw[...]

Chapter 9 St arti ng t he syst em 117 Insta l lation and Maintenanc e Guide Ch ec king sy ste m p ower and st at us After you connect power t o t he BCM1000, the P ower LED on t he fro nt o f the base unit a nd expansion unit light s. Refer to Fig u re 4 7 . Once the system ser vices have reacti vated, the Stat us LED turns soli d green. Figu re 47[...]

118 Chapter 9 Starting the s yst em P0609324 01 1 If the Power LED does not ligh t: a Discon nect the power cords. b Check all cable s and power connections . Ensure that the ac outlet has power . c Reco n nect the p ow er co rds . 2 When the syste m p ower is on, and the system has succ essfully boote d, the power and sta tus LEDs on the facepl at[...]

Chapter 9 St arti ng t he syst em 119 Insta l lation and Maintenanc e Guide Conne cting t he da t a netwo rk ing ha rdwa re This s e ction de scribe s how to connect networ k c ards to the BCM1000. Co nne cti ng th e ca rd s The data networ king hardware is installed in the BCM 1 000 at the factory . All sys tems that use remote da ta management ha[...]

120 Chapter 9 Starting the s yst em P0609324 01 Co nnectin g w iring t o the LA N card Co nnect w iring t o the W AN card W a rning: Do not plug the se cable s into the system unless it is r unning. For m ainte nance s hutdowns, AL W A YS foll ow this process: a Shut down the soft ware through the Unifie d Manager , if p ossibl e. b Remove a ll cab[...]

Chapter 9 St arti ng t he syst em 121 Insta l lation and Maintenanc e Guide T abl e 29 shows the wire connection s for a DB25 adapter cable. Co nnect w iring t o the m odem card (Nor th A mer ican Systems only) T able 29 DB25 adapter ca b le DB26 on W AN car d Si gnal DB25 cabl e DB26 on W A N car d Signa l DB25 cable 1 Chassis Ground 11 4 1 4 2T r[...]

122 Chapter 9 Starting the s yst em P0609324 01 T abl e 30 shows the wir e conne ction s for a RS- 422/EIA 5 30 mode m adapter cable T abl e 31 shows the wire connection s for a V .35 adap ter cable . T able 30 RS-422/E I A 530 adapter cable DB26 on W AN car d Signal RS-422/ EIA 530 cab l e DB26 on W AN card Signal RS-422/EIA 530 cable 1 Protect iv[...]

Chapter 9 St arti ng t he syst em 123 Insta l lation and Maintenanc e Guide T abl e 32 sh ows t he w ire co nnectio n s for a DB 15 X. 21 adap ter ca ble. Re plac i ng the car ds Refer t o Chapter 19, “Repla cing da ta cards a nd proc essing har dware,” on pa ge 217 for in struction s about removing and install ing these c ards. T able 32 DB15 [...]

124 Chapter 9 Starting the s yst em P0609324 01 Setting initial system configurations After st arting the B CM1000, you are read y to se t the initi a l conf iguration par ameters. The init ial conf iguratio n def ines your Busine ss Co mmunicati ons Manag er to t he ne twork. It also gives th e syst em a un ique i dentity and i niti al par ameters[...]

Chapter 9 St arti ng t he syst em 125 Insta l lation and Maintenanc e Guide Conn ecting when th ere is a n IP a dd r ess conflic t If you c annot use the de fault I P address, you must chang e the IP a ddress of th e BCM1000 thr ough one of these conn ections: • a t erminal a nd a nul l modem cable. Refer to “Using a null modem seri al cab le?[...]

126 Chapter 9 Starting the s yst em P0609324 01 • 9600 bits per se cond • 8 data bits • no parity • 1 stop bit • hard w ar e flow con t rol Fi nding t he confi gurati on menus T o carry out this proced ure, the BCM1000 must be correc tly powe red up, as described in Cha pte r 9, “St arti ng the system, ” on page 1 15 . 1 Attach the nu[...]

Chapter 9 St arti ng t he syst em 127 Insta l lation and Maintenanc e Guide Figu re 50 Main Menu 9 What infor mation you want to configu re, will deter mi ne your next step s: • If yo u only want to change the IP addre ssing, enter 2 (S ystem Config ur ation) and follow the prompt s. • If you want to confi gure the system through the serial por[...]

128 Chapter 9 Starting the s yst em P0609324 01 Usin g an E ther net crosso ver cab le Y ou use an ether net cross o ver cable connected to a computer with a network card to c onnect your compute r to the LAN card in the B CM1000. W ith thi s connection, you can run Busine ss Communicat ions Manager Unifie d Manager to configure the Business Commun[...]

Chapter 9 St arti ng t he syst em 129 Insta l lation and Maintenanc e Guide 6 In th e IP Addr ess fi el d, en ter 10.10.10.2 . 7 In th e Su bn et M a sk fiel d, en te r 255.255.255.0 . 8 Click OK . 9 Click OK . 10 Click Ye s to resta rt th e PC. Con necting the E thernet cr ossover cable After you c onf igure t he c omputer , conne c t t he compute[...]

130 Chapter 9 Starting the s yst em P0609324 01[...]

131 Installation and Ma i ntenance Gui de Ch apte r 10 Wirin g the modules This c hapter desc ribes h ow to wire t he c ables tha t c onnect to the statio n and trunk m odules. • S tation modu le s r equire 25-pair wired cabl es to connect the modules to the equipment in the telephon e room where your telco demarcation poin t is located. Use a qu[...]

132 Chapter 10 Wiring the modules P0609324 01 Figu re 52 Process map: T r unk and station wir i ng process map Modu le w iri ng warni ngs W a rning: El ectrical shock warning . The Busines s Communications M a na ger media bay modules have been Saf ety approved for insta llati on into BCM1000 and BCM1000e. I t is the respons ibility of the instal l[...]

Chapte r 10 Wiring the modules 133 Installation an d Maintena nc e G uide Conne ct ing m edi a bay modul es to Serv ic e P rovi ders T o connect DTM, CTM, CTM8, 4X16, or BRI media bay modules to the network, f ollow the se steps : 1 On t he fro nt of the m odule, locate the R J48C s ocke t (DTM ), RJ 45 so ckets (BRI), or t he RJ1 1 sockets (CTM a [...]

134 Chapter 10 Wiring the modules P0609324 01 • The GA TM use s an amphenol connector instead of an RJ-type conne ctor , therefore , the wiring for this module differs from the A S M. The cables used by this m odule should be supplied by quali fied technical personnel to ens ure the corr ect pin-out. T o connect the Global a nalog trunk module (G[...]

Chapte r 10 Wiring the modules 135 Installation an d Maintena nc e G uide • Figure 56 shows the wiring pin- out for a BRI to the service provi der (BRI loop set to T) This diag ram also applies to an S-Loop BRI, allowing connec tion to suc h S-Loop devices as video phon es, term inal ada pters, and Gr p 3 F ax machi nes. Note: t he S-l oop does n[...]

136 Chapter 10 Wiring the modules P0609324 01 Wiring media b ay modules to internal conn ections After you ha ve th e tr unk modul es wire d, you can instal l the wirin g to th e statio n module s. The se are the modules whic h connect to the inte rnal telephone sets. All st a tion module wir ing use s 25-pair cable with a female ampheno l connec t[...]

Chapte r 10 Wiring the modules 137 Installation an d Maintena nc e G uide T abl e 34 and Figure 57 pr ovide t he wiring sche me for the DS M 16, 4X16 an d DSM 32 m odules. The Sets headi ng indicate s the position of the set on the BIX block. Set DNs are allocated by the Business Co mmunicati ons Manag er based on the DS30 bus s etting on the stati[...]

138 Chapter 10 Wiring the modules P0609324 01 T abl e 35 and Figure 58 pr ovide t he wiring sche me for the e ight pairs that connect to an ASM. 3 Plug the f emale a mphenol c onnector into the i nter face on the front of t he modu le. 4 Set up any mobil e syst em you a re usin g. • Ensure the base s tations ar e corre ctly install ed and connect[...]

Chapte r 10 Wiring the modules 139 Installation an d Maintena nc e G uide — NetV isi on and NetV ision data : IP T elephony Configura tion Guide FE M w iri n g A Fiber Expansion mod ule (FEM) allows you to upgrade from a Norstar system to a Business Communicat ions Manager syst em by reusing the Norst ar exp ansi on modules. The expan s ion modul[...]

140 Chapter 10 Wiring the modules P0609324 01 T abl e 36 compares the designat ed extension numbers on the Norstar and on the Busines s Communicat ions Manager . Note: If you c onnect a Norst ar st ation m odule a mphenol ca ble direct ly to a DSM, you do not ha ve t o cha nge any settin gs t o mainta in the DN assignment s. T able 36 Exten s ion c[...]

141 Installation and Ma i ntenance Gui de Chapter 1 1 Inst al ling teleph ones and periph erals Y ou can add telephones an d pe ripher als before or afte r you initializ e your system. T elephon e co nfi gurations a re d et ermined by which station module you are using , and what DS30 bus sett ings you chose for the module . Refer to Chapter 2, “[...]

142 Chapter 11 Inst allin g telep hones and periphe r als P0609324 01 Central Answeri ng Positi on (CAP/eCAP ) Create a Central Answering Positi on (C AP) tha t provi des a dditiona l aut o dial po sitions or addi t ional l ine a ppeara nces. The legacy CAP consi sts of an M7324 telephone with one or two CAP modules. This configur ation re quires a[...]

Chapter 11 Installing teleph ones and p eripherals 143 Inst al lation and Maintenan c e Guide T able 37 Cross referencing por t s and DNs on a 2.5 system upgr aded to 3.0 or new er software Pins Port* DS 30 bus 02 DNs DS 30 bus 03 DNs DS 30 bus 04 DNs DS 30 bus 05 DNs DS 30 bus 06 DNs DS 30 bus 07 DNs 26/1 X0 1 221 237 25 3 269 285 301 27/2 X02 222[...]

144 Chapter 11 Inst allin g telep hones and periphe r als P0609324 01 T able 38 Cross referenci ng por ts and DNs on a new version 3.0 or ne wer system Pins Port* DS 30 bus 02 DNs DS 30 bus 03 DNs DS 30 bus 04 DNs DS 30 bus 05 DNs DS 30 bus 06 DNs DS 30 bus 07 DNs 26/1 X0 1 22 1 25 3 285 317 34 9 381 27/2 X0 2 22 2 254 286 318 350 382 28/3 X0 3 22 [...]

Chapter 11 Installing teleph ones and p eripherals 145 Inst al lation and Maintenan c e Guide Ins t all ing a n e merge ncy t el ephon e Y ou can use the emer genc y t elephone to make calls when th ere i s no power to the Busine ss Communicat ions Manager hardwar e. T o insta ll an emerg ency telephone on the Business Communications Manager syst e[...]

146 Chapter 11 Inst allin g telep hones and periphe r als P0609324 01 Inst alling radio-based port able systems There ar e three radio- based syste ms available for the Business Communications Manage r system. A va i labili ty depends on the geogra phic a l locati on of the syste m and is deter mined by the region you selec t for the system during [...]

Chapter 11 Installing teleph ones and p eripherals 147 Inst al lation and Maintenan c e Guide DECT sets are ISDN sets, and u se the DN range of 59 7 to 624 wit h DN type I SDN and DECT . If you requir e more than 28 DECT handsets , use DNs f rom the Compa nion range and c hange the DN type to ISDN and DECT . The Unified M a na ger provides a DEC T [...]

148 Chapter 11 Inst allin g telep hones and periphe r als P0609324 01[...]

149 Installation and Ma i ntenance Gui de Ch apte r 12 Inst al ling Ana log T erminal Adapter s This c hapter provi des in stalla tion in struc tions f or t he Ana log T e rminal Adapter 2 (A T A 2). The A T A 2 connects a standa r d a nalog voi ce devi ce or da ta communica tion de vice to t he Busi ness Communicat ions Manager system th rough a d[...]

150 Chapter 12 Installing Analog Termina l Adapters P0609324 01 Note: The termi nation on the analog inte rface ma y c onsist of any combina tion of devices subjec t only to the requi rement tha t the sum of the RENs of all the de vices does not exceed t he REN of t he inter fac e the d ev ice is co nn ect to. Analog tr ansmission parameters (North[...]

Chapter 12 Installing Analog Termina l Adapters 15 1 Inst al lation and Maintenanc e Guide Connecting an analog teleph o ne Figure 59 shows the ha rdwar e configuratio n for c onnecting a n analog device through an A T A 2 to the Busine ss Communication s Manager . Figu re 59 Analog telephon e installation ov er view Connecting a dat a device The A[...]

152 Chapter 12 Installing Analog Termina l Adapters P0609324 01 Connectin g the A T A 2 After the correct envir onment h as be en set up, connect the Business Communicatio ns Manage r and the analog de vice to the A T A 2, then con nect the module power . Refer to Fi gure 61 . Figu re 61 A T A 2 top view Figure 62 shows the pinout s for the connect[...]

Chapter 12 Installing Analog Termina l Adapters 15 3 Inst al lation and Maintenanc e Guide Moun ting t he A T A 2 After the A T A 2 is correctly conn ected, you can mount the unit on a wall, as descr ibed in this section . 1 When using 0.5 mm wire (24 A WG), sel ect a loca tion within 800 m (2,600 ft .) of the BCM1000. 2 Allow 12 . 5 cm (5 in.) cle[...]

154 Chapter 12 Installing Analog Termina l Adapters P0609324 01 T esting i nsertion loss measu rement The maximum loss for A T A 2 to Centra l Of fice ( CO) conf igur ation, shown in Fi gure 64 , mus t no t exce ed 10 dB. Figu re 64 Inser tion loss from the CO to t he analog telepho ne Measure the total inserti on loss bet ween the CO and a na lo g[...]

Chapter 12 Installing Analog Termina l Adapters 15 5 Inst al lation and Maintenanc e Guide For a nalog d evice to CO mea surem ent Use this proc edure to measure the in se rti on l oss f rom t he a nal og devi ce to the CO: 1 Estab lish a conne ction to a sile nt te rminati on on the CO ser vice li ne wit h an ana log t eleph one attach ed to the A[...]

156 Chapter 12 Installing Analog Termina l Adapters P0609324 01[...]

157 Installation and Ma i ntenance Gui de Ch apte r 13 Inst al ling optiona l tel ephony eq uipment This c hapter t ells you how to conne c t the opt ional r inge r , page, and music tel ephony e quipm ent to the media servi c es car d (MSC) connectors on the front of the BCM1000. Auxiliary ri nger (cu sto mer su ppl ied) An auxili ary ringer is a [...]

158 Chapter 13 Installing opt i onal telephony equipment P0609324 01 External paging system (cu sto mer su ppl ied) Y ou can c onnect an exte rnal pa ging sys tem to prov ide paging over exter nal l oudspea kers. Ensur e the pagi n g system follo ws th ese guid elines : • The paging output fr om the MSC is 100 m V r ms across an input impedanc e [...]

Chapter 13 Ins t alling optiona l telephony equipment 15 9 Inst al lation and Maintenanc e Guide 2 Connect th e paging syst em rela y to th e Page rela y output on the MSC . Refer t o Figur e 67 . External mu sic source (cu sto mer su ppl ied) Y ou can use any approved low-powe r device as a music source. This would inc lude equi pment such as a ra[...]

160 Chapter 13 Installing opt i onal telephony equipment P0609324 01 Co nne cti ng the exte rn al mus ic s ou rce Follo w these steps to connect the external music sour ce to the BCM 1 000 j ack. 1 Connect the miniatu re jack of the music sour ce outpu t to the music -on-hol d input on the MSC. Refer t o Figur e 68 . 2 Adjust the volume of the musi[...]

161 Installation and Ma i ntenance Gui de Ch apte r 14 T roubles hooting This c hapte r desc ribes s ome har dware trouble shooting opti ons for det ermining the cause o f malfunctions or failure of the Business C ommunicati ons Mana ger hardwa re. The Busines s Communica tions Mana ger te chnical suppor t grou p also provide s tip s and troub lesh[...]

162 Chapter 14 T roubl eshooting P0609324 01 Using t h e System St atus Mo n itor t o monitor L EDs The LEDs on the BCM1000 ar e part of the System Stat us Monitor (SSM) board. Figure 69 shows what the board looks li ke from inside the B CM1000. When installi ng new equip ment that connects to this board, e nsur e that the connector for that LED is[...]

Chapte r 14 Trouble s h oot ing 16 3 Inst al lation and Maintenanc e Guide Figu re 70 LED lo c ations on the face of t he B CM1000 The Busines s Communications M a na ger System Sta tus Monitor al lows you to view the status of the syst em LEDs on your PC. This allows you to make prel iminary de cisions reg arding the type of inte rventi on requir [...]

164 Chapter 14 T roubl eshooting P0609324 01 3 T o set the para meters for the Syste m Status Sanity check, clic k the LED S ett ings tab. The LED Set tings r ecord appears. Figu re 72 System Status Monitor LED Settings record T abl e 39 list s t he value s on t he LED S ettin gs s creen. Em ergenc y te le phone does not func ti on If the emer genc[...]

Chapte r 14 Trouble s h oot ing 16 5 Inst al lation and Maintenanc e Guide If the emer gency tel ephone is connect ed to the CTM, u se the following procedure: 1 Che ck that the s ystem has a CTM ins t a l led. 2 Check that the re is no dial tone at the emer gency tele phone. 3 Rep la ce the CT M. A T A 2 do es no t func ti on If t he Busine ss Com[...]

166 Chapter 14 T roubl eshooting P0609324 01 Ch ec king fo r di al t one at th e A T A 2 Check to ensur e there is dial tone from the set and from the A T A 2 module. 1 If there is no dial tone, repla ce a sin gle -line telephon e for the data communic at ion device. 2 If t he re i s no di al ton e at t he A T A 2 unit : a Discon nect the line side[...]

167 Installation and Ma i ntenance Gui de Ch apte r 15 Prep aring hardw are for mai ntena nce or upgra des When you need to replac e or update a piece of hardwar e on the Busines s C ommunica tions syste m, you must ensure the system is safely dis connected from the trunk lines and all electri cal connec tions are disconne cted. T o r epl ace inter[...]

168 Chapter 15 P reparing hardware f or maintenance or upgrades P0609324 01 Shutti ng dow n the s ystem software The Busines s Communications M a na ger system requir es a controlle d shutdown to guarant ee the inte grity of the file syste m. Sometimes this may not be possi ble , for insta nce if a har d drive fails. However , as long as you have a[...]

C hapter 15 Preparing hardware for maintenance or upgrades 16 9 Inst al lation and Maintenanc e Guide Shutti n g dow n th e system h ardware After the system has graceful ly exited from the sof tware, you can shut down the hardwar e. Foll o w t hese step s to ensur e a saf e shu tdown of the system . 1 Remove the cabl es from the front of the BCM10[...]

170 Chapter 15 P reparing hardware f or maintenance or upgrades P0609324 01 Re movi ng the front be zel The front bezel is a plas tic cove r i nstalled on t he f ront of the BCM1000 . Y ou must r emove the bezel to add or remove t he c ards or the media bay module s. Refer to Figure 75 . 1 T o remove t he f ront bezels: Base unit : Grasp the edge o[...]

C hapter 15 Preparing hardware for maintenance or upgrades 17 1 Inst al lation and Maintenanc e Guide The Busines s Communica tions Mana ger a utomaticall y st arts boo ting. 7 Replace all the connectors to the front of the units. The reboot can ta ke u p to 10 minute s. Softwar e restart If yo u did not sh ut the sys tem power down, re start t he [...]

172 Chapter 15 P reparing hardware f or maintenance or upgrades P0609324 01[...]

173 Installation and Ma i ntenance Gui de Ch apte r 16 Replaci ng the hard disk The BCM1000 includes ei ther one or two factory- insta lled hard disks . Y ou a lso can instal l a second hard disk to a single- disk base unit. (Not avail a bl e to BCM1000 hardware manufact ur e d for t he B CM 2. 0 relea se). This c hapte r expla ins how to change a [...]

174 Chapter 16 Repl aci ng the hard disk P0609324 01 Remember to ta ke sui table precaut ions when workin g in side t he Bu siness Communicatio ns Manager base un it. Maintai n a clean and st atic-saf e si te. Removing the hard d isk The hard disk bra ckets are atta ched to the hard disk and the floor o f the BCM1000. When y ou want to replace a ha[...]

Chapter 16 Repla c ing the hard disk 17 5 Inst al lation and Maintenanc e Guide 4 Remove the four screws holding the hard disk br acket to the BCM1000. Refe r to Figur e 77 and Figure 78 . Figu re 77 Hard disk wi r i ng (single di s k) and s c rew locations (2.0 hardware) Figu re 78 Hard disk and scre w locations (2.5 vers ion hardware) Note: If yo[...]

176 Chapter 16 Repl aci ng the hard disk P0609324 01 5 Lift the bracketed hard disk( s) out of the unit. 6 Remove the screws tha t fasten the brac ke ts to the hard disk. Refer to Figur e 79 . Figu re 79 Remov e the brac kets fr om the hard disk Note: Mirrored disk s If yo u are upgra ding to a mirrore d syste m by addi ng a second hard dr ive, you[...]

Chapter 16 Repla c ing the hard disk 17 7 Inst al lation and Maintenanc e Guide Inst alling a new hard d isk This sectio n descr ibes what you need to do to inst al l a new hard disk into the BCM1000. Follo w these steps to replac e hard disks into the brac kets, and the n, ba ck int o the base uni t housing. 1 Ensure you have fo llowed the direc t[...]

178 Chapter 16 Repl aci ng the hard disk P0609324 01 3 Place the hard disk assembly back int o the BCM1000. a Align t he holes i n th e brackets wi th the holes in the botto m of the inside of th e BCM1000. b Faste n t he hard disk br acket to the housi ng. 4 Reco n nect the d riv e(s ) to the syste m: • Singl e ha rd di sk: Connect t he power su[...]

Chapter 16 Repla c ing the hard disk 17 9 Inst al lation and Maintenanc e Guide 5 Replace the cover on the BCM1000. 6 Restor e the units to operat ion. Refer to “Restar ting the system” on page 170 . 7 Perfor m the procedure appr opriate for the type of hard disk system you have: • Singl e di s k : Initiali ze the hard disk. Refe r to “Init[...]

180 Chapter 16 Repl aci ng the hard disk P0609324 01 • If t he hard disk r equire s initi a lizat ion, th e Pl atform I nitial ization Menu appe ars. Refer to Figure 84 . Figu re 84 Platf or m Initialization Menu screen (B CM 2.5/2.5.1 systems) a Enter the number be side the upl oad f or t he softwa re you wa nt t o insta ll. I f y ou do not know[...]

Chapter 16 Repla c ing the hard disk 18 1 Inst al lation and Maintenanc e Guide b Next you need to ensur e the correct MSC configur ation has been enter ed. Enter 1 (Select the ha rdware profi le for this unit). The scree n shown i n Figur e 85 a ppears. Figu re 85 Profile scr een c The current M S C conf igurati on i s indic ated wit h two aster i[...]

182 Chapter 16 Repl aci ng the hard disk P0609324 01 Initializing the h ard disk (sing l e-disk syst em, BCM 3. 0) The BC M1 0 00 i s norma lly in i tial ized a t the fa ctory . Howe ver , if y o u ha ve to r eplace th e hard drive in a s ingle-disk BCM1000, you must re -initi alize the Busin ess C ommunications M anager. After you repla ce the har[...]

Chapter 16 Repla c ing the hard disk 18 3 Inst al lation and Maintenanc e Guide Figu re 87 Platf or m Initial ization Menu screen 3 Enter 1 (Ini tializ e Universal Prof ile) and pre ss <ENTER>. The MSC Initializ ation menu scr een appears afte r about a m i nute. R e f er to Figure 88 . Figu re 88 MSC Initialization Menu screen 4 Enter the nu[...]

184 Chapter 16 Repl aci ng the hard disk P0609324 01 5 The system autom aticall y reboots as part of the ini tializa tion proces s. When the system reboots, the teln et sessi on di sc onne cts. 6 Do one of the following: • Run t he Quic k S tart W izar d to c reate the system parameter s and default s. The n restor e your syst em data from your b[...]

Chapter 16 Repla c ing the hard disk 18 5 Inst al lation and Maintenanc e Guide Figu re 89 Main Menu screen 5 Sele ct 1 (P latfor m Initia lization Menu) a nd pre ss <ENTER>. The sc reen show n in Figure 84 appears. Figu re 90 Platf or m Initial ization Menu screen 6 Sele ct 1 (I n itia li z e Menu) and press <ENTER>. The Initiali z e M[...]

186 Chapter 16 Repl aci ng the hard disk P0609324 01 Figu re 91 Initialization Menu screen 7 Sele ct 1 (I nitia li ze Unive rsal Profi le) and press <ENTER>. Figu re 92 MSC Initialization Menu screen Note: If the initia li zati on process det ects a core software load mis match between the MSC and the hard disk, the syst em displays a menu sc[...]

Chapter 16 Repla c ing the hard disk 18 7 Inst al lation and Maintenanc e Guide Note: The initi aliz ati on proces s is auto matic and ta kes appro ximately 4 0 minute s. Th e syste m automat ically reboot s a number of times as p art of the ini tia lization pr ocess. When the fi rs t reboot occurs, t he telne t se ssion di sconnects . 8 When t he [...]

188 Chapter 16 Repl aci ng the hard disk P0609324 01 Figu re 94 Quick star t page 12 Ente r t he corre ct info rmati on for LAN1 (a) , LAN2 (i ) , Sub net m asks (m and j) , De fault n ext ho p r o ute r ( r ) and Sys tem n ame (s) , a s requi red. Enter p after each change to a pply it. 13 Enter b (go b ack) t o return to the Syst em Co nfi g urat[...]

Chapter 16 Repla c ing the hard disk 18 9 Inst al lation and Maintenanc e Guide Inst alling the mirrored disk controller If yo u upgrade yo ur syst em fr om a si ngle- disk syst em to a mir rored disk system, you will need to insta ll the RAID board as well as a second hard disk . The RAID board is install e d beside the media bay module housing in[...]

190 Chapter 16 Repl aci ng the hard disk P0609324 01 Installi ng the RAID boar d The following st eps descr ibe how to install the RAID board. The steps a re the same for both the 2.0 and 2.5 version s of BCM1000 hardware , except for the powe r conne ctions, which are descr ibed i n “Ro uting powe r for mirrored syste m s” on page 193 . 1 Prep[...]

Chapter 16 Repla c ing the hard disk 19 1 Inst al lation and Maintenanc e Guide 8 When the board is seate d correctl y , retur n to the board face inse rted in the slot in the front of the unit . Wi th the screw you remove d f rom the blank cover , secure the header pl a t e of the RAID boa rd in pl ace in the slot. Refer to Figur e 97 . Figu re 97[...]

192 Chapter 16 Repl aci ng the hard disk P0609324 01 In the mirro red disk configur ation, the RAID contr oller board aut omatically wr ites the same data from the p rimary hard di sk t o the seconda ry/mirror ed dis k. Onc e thi s is c omplete, the board ensure s that the disks remain ide ntical. W ith th is config urati on, if one disk fails, the[...]

Chapter 16 Repla c ing the hard disk 19 3 Inst al lation and Maintenanc e Guide Ro utin g po we r for mi rr ored s yste ms There are spe cific power cabl e configura tions for the mirror ed disks, depending on what system you a re using. Pow er ro uting for 2. 5 hard war e Follo w thes e steps to co nnect po wer to t he hard d i sks , the med i a b[...]

194 Chapter 16 Repl aci ng the hard disk P0609324 01 Pow er ro uting for 2. 0 hard war e Follo w thes e steps to co nnect po wer to t he hard d i sks , the med i a bay m odule h ousin g, and to the RAID boar d. R efer t o Figur e 100 . Each st ep numb er i n the fo llow i ng pr oced ur e correspo nds t o an item in t he diag ram. 1 Select two power[...]

Chapter 16 Repla c ing the hard disk 19 5 Inst al lation and Maintenanc e Guide RAID board L EDs The front end of the board fits into the card slot that is closest to the media bay modules on the BCM1000. The front pa ne l of the board contains a number of LEDs that indic ate the status of the RAID board and the curr ent connection with the hard dr[...]

196 Chapter 16 Repl aci ng the hard disk P0609324 01 Co ntr ol li ng and mo nitori ng mirroring o perat ion s Y ou can monitor and contr ol disk mirroring thr ough a control scr een in the Unified Manager . Under Di agnosti cs, Diskmirr orin g you c an acce ss a scr een tha t all ows you t o cont r ol t he mirro ring operation f rom your deskt op, [...]

197 Installation and Ma i ntenance Gui de Ch apte r 17 Adding or re plac ing a coo ling fan Coolin g fa ns circ ulate a ir through the cha ssis of the BCM1000 and e xpansion unit t o pre vent the componen ts from overheati ng. This c hapter de scribe s how to re place a c ooling f an. It a lso desc ribes how to add a r edundant f an to two ve rsion[...]

198 Chapter 17 Adding or replacing a coolin g f an P0609324 01 T roubl e shooti ng fan opera t ion There are two LEDs on the front of the BCM1000 and one on the front of the expansi on cabine t that can be u sed to assess fan function. Re fer t o Figure 103 . Figure 103 Business Communications Man ager oper ational LEDs T abl e 42 describes the pos[...]

Chapter 1 7 Adding o r replacing a cooling fan 19 9 Inst al lation and Maintenanc e Guide 4 Remove the fan cabl e from wh e r e ver it is c onnected. Refer to Figure 104 a nd Figu re 105 . Figure 104 Remov e the f an cabl e from motherbo ard (pre-2.5 chassis) Figure 105 Remov e th e f an cables f rom S SM bo ard (2.5 models) Power supp l y c able F[...]

200 Chapter 17 Adding or replacing a coolin g f an P0609324 01 5 Remove th e snap r ive ts tha t hold the fan t o t he BCM1000. Refer to F igure 106 a nd Figure 107 . 6 Lift the old fan out of the BCM1000. Figure 106 Removing the f an (B CM 10 00 versio n 2. 5 singl e-fan model) Figure 107 Screw attachments beside f an holes (BCM1000 vers ion 2. 5 [...]

Chapter 1 7 Adding o r replacing a cooling fan 20 1 Inst al lation and Maintenanc e Guide Re plac in g t h e co oli ng f an T o r epla ce the fan i n th e BCM1000, follow these steps : 1 Place the new fan in the BCM1000 i n the posi tion from w hic h you r emoved t he fa iled fa n. 2 Align the screw holes in the fan with the scre w holes on the BCM[...]

202 Chapter 17 Adding or replacing a coolin g f an P0609324 01 4 Connect the power supply cables for eac h fan to the SSM boa r d. Refer to Figure 105 on page 199 . 5 Replace t he cove r . 6 Restor e the unit to operati on. For details, refer to “Resta rting the s ystem” o n page 170 . The Busines s Communica tions Mana ger syst em s tarts up w[...]

Chapter 1 7 Adding o r replacing a cooling fan 20 3 Inst al lation and Maintenanc e Guide Figu re 1 1 0 F an screws location in BCM1000e, 2.0 mode ls . Figu re 1 11 F an screws location in BCM1 000e, 2.5 redundancy m odels. FAN Power s upply Fan co nne ctor on h ub bo ar d Screws attached to fan Fa n con nect or on hub board Screws attached to fan [...]

204 Chapter 17 Adding or replacing a coolin g f an P0609324 01 Re plac i ng a fa n i nto t he BCM 1000 e Follo w these steps to replac e the fan in the BCM 10 00e . 1 Place the fan in the B C M1000e so that the label f aces t he back wall o f the u nit. 2 Align the screw holes in the fan with the scre w holes in the BCM1000e and attach the fan. 3 C[...]

205 Installation and Ma i ntenance Gui de Ch apte r 18 Rep laci ng a pow er su pply BCM1000s and B CM 1000es c an have s tandard or re dundant power suppl ies. This ch ap ter d es crib es: • how to replace a standard power supply • how to up gr a de from a s tandard powe r supply to a re dundant power s upply (BCM1000, 2. 0 or 2.5 hardwa r e, o[...]

206 Chapter 18 Replacing a power supply P0609324 01 Rem oving the s t anda rd po wer s upply If the standa rd power supply fai ls, the syst em will be down. Foll ow these steps to remov e the power s upply . 1 Set up the server for maintenanc e by removing all the cables from the f ront of the BCM1000, then dis connect the BCM1000 and the BCM1000e,[...]

Chapte r 18 Replacing a power supply 207 Inst al lation and Maintenanc e Guide 8 Remove the four power supply screws from the back of the B CM1000. Refer to Fig ure 1 14 . Figu re 1 1 4 Rem ove the power supply sc rews 9 Remove the power supp ly from the chassis. Installing a stand ard po wer supply Follo w these steps to install a standard powe r [...]

208 Chapter 18 Replacing a power supply P0609324 01 8 Moni t or the p owe r LED . Refe r to T able 43 . The Busines s Communica tions Mana ger syst em s tarts up when you conne ct t he a c power cord. This takes severa l minut es to complete. Upgr a din g to a redund ant powe r su ppl y The redundant power supply al lows you to change a failed powe[...]

Chapte r 18 Replacing a power supply 209 Inst al lation and Maintenanc e Guide Sett i n g up the ba se unit This s e ction de scribe s the steps for repla cing a standa rd power supply with a re dundant power supply . After the redundant power s upply is ins ta lled, inser t the two powe r s upply modu les. Redundan t power supply modules can be ch[...]

210 Chapter 18 Replacing a power supply P0609324 01 7 Remove the knockout pla te from the back of the BCM1000. Refer to Fig u re 1 17 . Figu re 1 1 7 Rem ove the k noc k out Ins t alli n g the redu ndant po wer su pply After you have pr epared the BCM1000 to accommoda te the redu ndant power suppl y , f ol low these steps t o insert the redundant p[...]

Chapte r 18 Replacing a power supply 211 Inst al lation and Maintenanc e Guide Figu re 1 1 8 A ttach the redundan t power s upply housing 5 Inser t the power supply bracke t and secure it with a screw . Refer to Figure 1 19 . Figu re 1 1 9 S ecur i ng the power sup pl y brac ket P owe r supply housi ng scr ews Notes Layer: Remember to Hide the Sing[...]

212 Chapter 18 Replacing a power supply P0609324 01 6 If yo u have not a lread y don e so, in stall a red undant fan into the unit. Refer to “ Adding or repla cing a cooling fan” on page 197 . 7 Insi de the cabinet, rec onnect the power suppl y and fan cables. 8 Reconnec t the power supply and f an ca bles. 9 Replace t he cove r . 10 Ensure tha[...]

Chapte r 18 Replacing a power supply 213 Inst al lation and Maintenanc e Guide Repl acin g a redun dant power s upply module If the green LED for the powe r supply is not lit , but the power switch on the module i s on, it indic ates that the modul e has failed. Follo w these steps to replac e the redundant power supply module. 1 Turn th e mod ul e[...]

214 Chapter 18 Replacing a power supply P0609324 01 Replacing a p ower supply in an BCM1000e The power suppl y in the BCM1000e is ex a ctly the sa me type of power supply as that in the BCM1000. The only dif f e rence i s that 2.5 ve rsion B CM1000e s come wit h either a st andard powe r supply or redundant power suppl y . In this case the standa r[...]

Chapte r 18 Replacing a power supply 215 Inst al lation and Maintenanc e Guide • Redundan t p ower supply: “Repl acing a redunda nt power suppl y module ” on page 213 . R efer to Figure 123 and Figure 124 . Figure 123 BCM1000e, redundan t po wer supply interio r connections Figure 124 Installing the power module in a redundant BCM1000e P o w [...]

216 Chapter 18 Replacing a power supply P0609324 01[...]

217 Installation and Ma i ntenance Gui de Ch apte r 19 Replaci ng dat a cards and p roces sing hardw are Beside s the hard disk, power supply , a nd cool ing fans , a number of component s the BCM1000 uses for data functions can be repl aced. These compone nts can be replaced: • W AN cards • LAN cards • modem ca rds • c omp ute r me mor y ?[...]

218 Chapter 19 Repl aci ng data cards a nd processi ng hardware P0609324 01 Remo vin g a d at a card Five LEDs on the front of the BCM1000 indic ate P CI card st atus. LAN c ards c an be inserted any of the firs t th ree PC I slo ts . Ref er to Figure 1 26 . Table 44 lists the variou s LED states. Figure 126 BCM1000 LAN card LEDs Note: There are fo[...]

Chapter 19 Repl aci ng data cards a nd processi ng hardware 21 9 Inst al lation and Maintenanc e Guide Foll o w t hese step s to remo v e the LAN , W A N or mode m cards: 1 If yo u still ha ve a ccess to the Unifi ed Manage r , sh ut down the syst em using the S hutdown com mand. For det ails re fer t o “Shutting down the syste m softwa re ” o [...]

220 Chapter 19 Repl aci ng data cards a nd processi ng hardware P0609324 01 Replacin g PECs The 2. 5 BCM1000 comes equ ipped wit h two processor e xpansi on cards (PEC IIIs) m ounted on the media ser vices card (MSC). The se module s provi de signal proce ssing c apabi liti es for such appli cations as voice mail and IP telephony applic ations . If[...]

Chapter 19 Repl aci ng data cards a nd processi ng hardware 22 1 Inst al lation and Maintenanc e Guide Remov ing PEC s The following st eps desc ribe th e pr ocess f or re moving P ECs fr om a BCM1000 MSC. 1 Ensure you have a curre nt data backup of your syste m. 2 Shut down the syste m using the Shutdown command. F or details refer to “Shuttin g[...]

222 Chapter 19 Repl aci ng data cards a nd processi ng hardware P0609324 01 Installing a P EC When you replac e or add PECs, ensure you have follo wed the dir ections for shutt ing down the syste m from the previous sect ion. Als o ensur e you have a curr ent d ata backup of your syste m. Foll o w t hese step s to corre ctly ins tall a PEC . 1 Deci[...]

Chapter 19 Repl aci ng data cards a nd processi ng hardware 22 3 Inst al lation and Maintenanc e Guide Replacin g memory The versi on 2.5 BCM1000 comes e quipped wit h 2 56 MB of Rando m Access M emory (R A M). The previ ous versi on 2.0 r elease of the har dware cont ains 12 8 MB of RAM. In bot h case s, the memory r esides on a Dual In-line Memor[...]

224 Chapter 19 Repl aci ng data cards a nd processi ng hardware P0609324 01 Re placi ng m emo ry DI MM chip s Y ou replace a DIMM when the DIMMs fail s or when you want to increase the amount o f RAM in the Busine ss Communication s Manager. 1 If yo u still ha ve a ccess to the Unifi ed Manage r , sh ut down the syst em using the S hutdown com mand[...]

Chapter 19 Repl aci ng data cards a nd processi ng hardware 22 5 Inst al lation and Maintenanc e Guide 7 Slide the new DIMM, e dge connector s f irst , into the slot . 8 Caref ully push the DIMM down unt il the f a stenin g tabs clip to the side of the DIMM. 9 Replace any boards or cables that you remo ved to ins ert the memory chips. 10 Replace t [...]

226 Chapter 19 Repl aci ng data cards a nd processi ng hardware P0609324 01 Rem oving the c lock /calen dar ba tter y This sectio n explains how to correc tly remove the clock/ calendar battery . 1 If yo u still ha ve a ccess to the Unifi ed Manage r , sh ut down the syst em using the S hutdown com mand. For det ails re fer t o “Shutting down the[...]

Chapter 19 Repl aci ng data cards a nd processi ng hardware 22 7 Inst al lation and Maintenanc e Guide Installing the n ew ba ttery This s e ction de scribe s how to re place the cloc k/cal endar batter y into the ba se un it. 1 Ensure you have the po sitive side of the batte ry fa cing up when y ou po sition i t i n t he socke t. 2 Push down until[...]

228 Chapter 19 Repl aci ng data cards a nd processi ng hardware P0609324 01[...]

C hapter 20 Movi ng and re pl acing telephones 22 9 Inst al lation and Maintenanc e Guide Ch apte r 20 Movin g an d replacing tele phones When t he B usiness Communicati ons Manager syste m is on, you can repla ce a tele phone wit h a new one and the new set will pick up the cur rent progra mming, if it is the same model as the set that was r e mov[...]

230 Chapter 20 Mo v ing and replacing telephones P0609324 01 Moving teleph ones Y ou can m ove an Business C ommunications Manage r dig ital tele phone to a ne w loc ation within the syst em without losi ng its pr ogr ammed settings if the telepho ne has been enable d with Set re location in system progr amming under Feat ure programming. When you [...]

C hapter 20 Movi ng and re pl acing telephones 23 1 Inst al lation and Maintenanc e Guide Repl acin g tel e phone s wi th di ff erent model s If you dis conn ect a digit al or ana log tel ephone and conne ct a new te lephone of a dif ferent t ype into the same ja ck, for example, repl acing an T7310 t elephone with a T7 316E , the new te lephone ke[...]

232 Chapter 20 Mo v ing and replacing telephones P0609324 01[...]

233 Installation and Ma i ntenance Gui de Appendix A System region attribu tes This appendix provid es a number of tables that show the rela tio nship of s ystem progr amming to the regi on or software that you sel ect at system star tup. Each region is de signed using a se t of syste m default s that provi de specific functional ity for the region[...]

234 Appendix A System region attributes P0609324 01 La ngu ages T abl e 135 lists the la nguages a vailable for each region and a specific order i n which the la nguages ar e set as de f au l t. T abl e 136 shows a breakdown of the language suppor t for South American and Central American count ries. T able 135 T eleph on y region Lang uages Region[...]

Appendi x A System region at t ributes 235 Installation and Ma i ntenance Gui de Caller ID d isplays The North America n region support s the following form at: 5554775 (6 13) All ot he r r egions display the n umbers i n a continuous st ring o f a maximum of 14 c haracte rs: 6135554775 Comp andin g l aw b y regi on T abl e 137 shows the companding[...]

236 Appendix A System region attributes P0609324 01 ISDN line services T abl e 138 shows the ISDN private network services that are supported by the Business Communicat ions Manager . T able 139 shows the network- based ISDN supplemen tary servic es and the fe atures avai l a ble for each. T able 138 ISDN l ine ser vices MCDN over PRI (SL-1) DPNSS [...]

Appendi x A System region at t ributes 237 Installation and Ma i ntenance Gui de Mobility services by r e gion T abl e 140 shows the Mobility se rvi ces tha t are supporte d by the Business Communications Manager , and the region s that can us e each t ype. Media b ay module avai l ability by regi o n Some of the media bay modules are c u stom i ze[...]

238 Appendix A System region attributes P0609324 01 PRI l ine p rot oc ol su ppo rt, by regi on T able 142 PRI l ine protocol supp orted, by regio n Region BRI T side BRI S si de PRI T1 Au stra li a ISDN ETSI 300 403 ISDN ETSI 300 102 DASS2 DPNSS MCDN ISDN ETSI 300 403, ETSI QSIG 300 239, Brazi l CALA ISDN ETSI 300 403, ETSI Q SIG 300 239 ISDN ETSI[...]

Appendi x A System region at t ributes 239 Installation and Ma i ntenance Gui de T ru nk availability by region Dif ferent c ountries have dif ferent availabl e trunk types. T able 141 pr o vides a cro ss-refe rence betwee n regions and availabl e trunks types. T able 143 T r unk a vai lability , by region Region BRI S/T 2/4 BRI U2/4 PRI ETSI = 30 [...]

240 Appendix A System region attributes P0609324 01 T able 144 PRI l ine protocol supp orted, by regio n Region BRI T side BRI S side PRI T1 Au stra li a ISDN ETSI 300 40 3 ISDN ETSI 30 0 10 2 DASS2 DPNSS MCDN ISDN ETSI 300 40 3, ETSI QSIG 300 239, Brazi l CALA ISDN ETSI 300 40 3, ETSI QSIG 300 239 ISDN ETSI 300 102 ETSI QSIG 300 239, ISDN ETSI 300[...]

Appendi x A System region at t ributes 241 Installation and Ma i ntenance Gui de BRI and PRI lin e types T abl e 145 pr ovides a descrip tion of t he types of lines t ha t BRI a nd PRI t runks ca n provi de. Thes e are set unde r Resources/Media Bay M odules/B us XX/Modu le X on t he Unified Manager . Note that s ome o f th ese line types are o nly[...]

242 Appendix A System region attributes P0609324 01 Defi ning tim e zone s b y cou ntr y and l anguag e T ime z o nes are based on the actual tim e zone where the Business C ommunications Mana ger is locate d. The T ime Zone drop down li st on t he ini tializ ation scr een, allo ws you to be v ery spe cific in c hoosi ng a compatibl e time zone. If[...]

Appendi x A System region at t ributes 243 Installation and Ma i ntenance Gui de Sy s t em de f a ult s T abl e 147 compares the system default s for the North Americ an, Global and UK regions . In addit ion, t he f ollowing f uncti onality applie s: • Regions fo r Denmark, Holland an d Sweden are the sam e as the Global region except for the def[...]

244 Appendix A System region attributes P0609324 01 Ser v ice 5 start 00: 00 end 0 0: 0 0 start 00:00 end 00:00 start 00:00 end 00:00 Ser v ice 6 start 00: 00 end 0 0: 0 0 start 00:00 end 00:00 start 00:00 end 00:00 Call F orwar d Dela y Sh ow in s eco nd di sabl ed disab led di sab led Def ault 4 ri ng cyc les 4 ring cycle s 2 ring cycles Option s[...]

Appendi x A System region at t ributes 245 Installation and Ma i ntenance Gui de Def ault CO lines 2 24 UT AM e nabled dis abl ed disab led P or tab le credi ts 0 def ined i n th e applic ation (max) n/a Rele ase reason Release te xt n one non e det ai l Release co de d isab led disabl ed disab l ed Displ a y durat ion 3 sec 3 se c 3 se c Ov erlap [...]

246 Appendix A System region attributes P0609324 01[...]

247 Installation and Ma i ntenance Gui de Appendix B Media bay mo dule comb inations This sectio n descr ibes some combina tion s of trunk and stati on modules to demonstrate how to fit the module s int o the DS30 bus resou rce s. These c onfigura tions are meant to he lp demonstr ate how your syst em can be c on f i gured usin g the infor mation i[...]

248 Appendix B Media bay modu l e combinations P0609324 01 Fully-loade d setup This s e ction de scribe s a system c ontaini ng on e DSM 32, one DSM 16 , two ASM 8s, and two DTMs. This conf igur ation uses al l the DS30 bus blocks, with the exce ptio n of two of f sets. Ta b l e 2 demonstr ates t his combinati on, inc luding the swi tch se ttings f[...]

Appendi x B M edi a bay mod ul e comb i nations 249 Installation and Ma i ntenance Gui de Ta b l e 3 d emonstra te s this combinati on using modules set to doubl e density , inc ludin g the switch sett ings for each module. W a rning: Do n ot install more than t wo ASM8+ modules on the BCM1000 ba se unit. T able 3 Fully lo a de d syst e m usi ng mo[...]

250 Appendix B Media bay modu l e combinations P0609324 01 DECT co mbinations This se ction d escribe s a sys tem conta ini ng a DECT modul e, thre e BRI module s and two DSM 32s. This c onfigu rati on uses all the DS30 bus blocks, with t he e xception of one o ff set. Ta b l e 4 demonstr ates t his combinati on, inc luding the swi tch se ttings fo[...]

Appendi x B M edi a bay mod ul e comb i nations 251 Installation and Ma i ntenance Gui de Ta b l e 5 demonstr a tes a double densit y combinati on, incl uding the switch setti ngs for each module . T able 5 Double d ensity system wi t h D ECT modu le DS30 bus # Each heavi ly-ou tline d and sh aded square repres ents one module. Switch setti ng 1 DE[...]

252 Appendix B Media bay modu l e combinations P0609324 01 Chan ging c onf igur ation s Here are some points to c onsider when chang ing modules in existi ng or in new Business Communicat ions Manager syst ems: • T runk and analog station module s cannot share a DS30 bus. • Modules tha t require more than one DS30 bus automat ically ass ign the[...]

Appendi x B M edi a bay mod ul e comb i nations 253 Installation and Ma i ntenance Gui de Set D N s an d por t n umb er s The media bay module, based on the switch settings of the module, defi nes which D Ns and port numbers can be p opulated wi th telephone s. I f you have c hanged the defa ult st a rt DN f or y our syste m, use Ta b l e 6 to iden[...]

254 Appendix B Media bay modu l e combinations P0609324 01 * For each port, substit ute the X f or the DS30 b us numbe r . Example : P or t X01 on DS30 bus 02 is po rt 0201 . ** On def ault system s, thes e two DS30 bus bloc ks ar e set to P ar t ial Doub le Densi ty (PDD), whic h means tha t the second le vel of DNs are not av ailabl e . T able 6 [...]

255 Installation and Ma i ntenance Gui de Glos sary access code A unique digi t or digits e ntered by the use r to access some tele phony f eat ures such as Line pools, Cal l park, exte rnal l ines, Dire ct-Dial telephone , and A u to DN. ad dress A unique identif ier assi gned to networks and st a tions that a llows e ach device to recei ve and re[...]

256 Glo ssary P0609324 01 backgro und mus ic A fea ture th a t plays music from the s peaker of your tele phone. B ackground Music is availa ble when you attach a music sour ce to t he syste m a nd e nable the featur e under Featu re set tings in S ystem pr ogramming. base s tati on This i s the rad io/tele phony uni t that all ows com municatio n [...]

Glo s sar y 25 7 Installation and Ma i ntenance Gui de ca ll lo g An incoming call log a ccessed thr ough the set that displ ays the followi ng information fo r ever y ca ll: • sequenc e number within the Call Log • name and number of calle r • long di stance indi cation • call answe red i nd ication • tim e an d date o f the call • num[...]

258 Glo ssary P0609324 01 Comp ani on Wir el ess The name for the communic ation systems whic h use radio tech nology to transmit and receive signals betwe en its components and the Business Communications Manager. Confer ence A feature that allows the user to esta blish a three- way call. D-channe l (Dat a chann el) An ISDN st and ard transm issi [...]

Glo s sar y 25 9 Installation and Ma i ntenance Gui de discon nect supervi sion A featu re t hat enab l es the sys te m to det ect if an ex te rnal cal ler ha ng s up . Ena ble Discon nect Supervis ion under Trunk/Li ne data in Lines progra mm i ng. disk mir roring The Busines s Communications M a na ger support s the RAID 1 di sk mirror ing pro to[...]

260 Glo ssary P0609324 01 event m essag e The se a r e m ess ages ge ner at e d b y t h e sys t em to r eco rd act i vi ty. Th e me ss ag es are wr it t en to th e syst em log. exter nal ca l l A call to or from a de st ination outside the Business C ommunicatio ns Manager syste m. exter nal l ine A line assigne d to a telephone that allows calls t[...]

Glo s sar y 26 1 Installation and Ma i ntenance Gui de Handsfr ee A feat ure us ed to make c alls wit hout us ing t he teleph one recei ver. Act ivate Full Handsf ree under Capabili ties in System DN s pr o gram ming . Wh en act i vat ed , the Busin es s Communicat ions Manager assigns a Handsfre e/Mute button to the tel ephone. Handsfr ee (HF) Ans[...]

262 Glo ssary P0609324 01 Also, you can an swer an exte rnal calle r using the call handl ing feature s such as Call Park or C all P i ckup Directed . Inte rnet P rotocol (IP) The protoc ol that supports da ta being sent from one computer to another through an inte rconnection ( interne t) of networks. I P is a connect ionless protoc ol, whic h mea[...]

Glo s sar y 26 3 Installation and Ma i ntenance Gui de This feat ure is differe nt from Call Forward in two ways. Line redirec tion r edirects only exter nal cal ls, a nd r edir ects call s to des tinati ons out side the system. C al l forward r edir ect s calls only to de stinat ions withi n the syst em. Link If the Busine ss Communicatio ns Manag[...]

264 Glo ssary P0609324 01 Network Basi c Input/ Output Syst em (NetBIOS) An interf ace and upper-l evel protocol de veloped by IBM for use with a proprieta ry adapte r for i ts PC ne twork product. NetBIOS provid es a st andard inter f ace to th e lower networkin g layers. The p rotocol p rovide s hi gher-leve l pr ograms wi th access to the networ[...]

Glo s sar y 26 5 Installation and Ma i ntenance Gui de Pa rall el po rt A port that transf ers data thr ough multiple wir es. Paral le l ports normally use a 2 5-pin inte rface that tr ansmits and recei ves data using a separ ate data line for every bit . Perip heral Component Interconn ect ( PCI) Slot Socket on the Business Communications Mana ger[...]

266 Glo ssary P0609324 01 proto col A set of rules and proc edures for exchangi ng data between compute rs or Business Communicat ions Managers on a network or through the Inte rnet. proxy A se rver t hat a cts on behalf of another . pulse/ tone dial i ng Pulse is the traditiona l method of dialing use d by rotary-dia l or push-but ton singl e-li n[...]

Glo s sar y 26 7 Installation and Ma i ntenance Gui de Re st ri c t i on f i l t er Restr iction filte rs prevent se lect ed tele phone numbers or feature codes from being dialed. Restr iction filte rs can be applied to line s, sets , spe ci fic lines on a set, and to Class of Servi ce p asswords. Re ad O nly M em ory ( ROM ) Memory that sto res da[...]

268 Glo ssary P0609324 01 System speed di al code A two-di git code (01 to 70) th at y ou program to dia l a te lephone num ber a maximum of 24 digits lon g. You can prog ram Syste m speed dial codes for the compl ete system under the System S peed hea di ng. T1 Digita l carrier syste m or line that carrie s data at 1.54 4 Mb/s. Ta r g e t l i n e [...]

Glo s sar y 26 9 Installation and Ma i ntenance Gui de V. 9 0 A data transmi ssion standar d used by the modem installe d in the Business Communicat ions Ma n ager . This st andard a llows da ta to be transm itted t o the mod em at 56 kbit/s a nd transmitt ed from the modem at 33 kbit/s. V oice Me ssage Cent er If yo u have subsc ribed to C all Dis[...]

270 Glo ssary P0609324 01[...]

Installation and Ma i ntenance Gui de 271 Index Numerics 10/100 Bas e T network in terface card 128 16-wire pair s 136 2/6 DS3 0 spl it 61 20XX IP te lep hones 49, 145 25-pai r cable amp heno l connector ca ble 70, 13 6 wiring gui de s 131 4X16 chan nel requi rements 64 com bina ti on mod ule, s ta tio n com pone nt 43 com bini ng with GAT M 40, 93[...]

272 I ndex P0609324 01 FAX compa tib ili ty 150 i n s ert ion lo ss me asur ement 1 54 ins talli ng 141 maximum loss 1 54 mode m co mpa ti bil ity 150 mount ing on wall 153 overvi ew power sourc e 152 transmi ssi on rates 150 tr oubleshoo tin g 1 65 audi o i nput j ack 1 58 AudioCo nferenc e Unit overvi ew 50 aut od i al 5 0 auto matic te lep hone [...]

Index 27 3 Installation and Ma i ntenance Gui de ASM (analo g stati on mo dule ) 44 ASM8+ 45 BCM1000 L EDs 25 BCM1000 ove rvi ew 16 BCMe10 00 o vervie w 21 BRIM S /T(ISDN trunk m odule ) 41 cabl e between 68 Call Center (re qui res keycode ) 27 checki ng t he po wer 1 1 6 com pone nt diagra m 17, 18 conne ction poi nts 24 CTM/CTM8 (Call er ID analo[...]

274 I ndex P0609324 01 ins talli ng 227 removing 22 6 coin cell bat tery, 3v Maxell CR203 2 225 com pand ing laws , by reg ion 235 Co mpani on base st ation 5 1 cha nne l sp li t li m i t at ion s 8 4 DS30 chann els 84 equi pment suppo rte d 70 Eti quette C3050 CT2 51 hands e t over vie w 49 RPI supp orting regi ons 237 com ponents hardwa re 16 tel[...]

Index 27 5 Installation and Ma i ntenance Gui de digit al st ation module 4X16 c ombina tion m odule 43 DSM16 overvi ew 20 DSM32 overvi ew 21 digit al tel ephone 4X16 m odule 43, 4 4 BRIM S /T module 41 DSM 16 and DSM 32 modules 43 DSM16 module overvie w 20 DSM32 overvi ew 21 DTM modul e 38 digit al t runk modul e DTM 38 DTM de scripti on 20 digit [...]

276 I ndex P0609324 01 anal og aux iliar y j ack 40 ins talli ng 145 tr oubleshoo tin g 1 64 EMI, devic e complia nce 7 EMI/ EM C 9 emo bil ity NetVis ion IP t elepho nes 49 ente rin g keyc odes 129 envi ronment sta nda rds and spec if ications 11 envi ronmental requi rements ATA2 1 49 BCM1000 67 equi pment mal functi on 6 tools 167 equi pment a nd[...]

Index 27 7 Installation and Ma i ntenance Gui de lat ch 109 removing 10 9 fr ont co ver, see coverp late fr ont co ver, see front bezel future expa nsion 60 G GATM auxi liary port cons train ts 1 34 DIP switc h sett ing s 94 dip swi tches 94 eart h calli ng 39 modul e descrip tio n 40, 93 gr een LED 1 17, 198 gr ound 108, 125, 158, 159 , 160 Ground[...]

278 I ndex P0609324 01 the BCM1 000 in a rack 72 Integ rat ed QoS Rout ing 28 inte rnal com pone nt s, BCM1000 17 , 18 inte rnal wiri ng requi rements 68 In ter nat iona l c o mpo nen ts 48 , 50 int ern et networ k routi ng so ftware 28 PC require ments 53 intra ne t te lephony 26 IP ad d r ess confi guri ng the PC 128 conne cting t he hardware 1 1[...]

Index 27 9 Installation and Ma i ntenance Gui de loop resi stan ce 149 M M7000 (Inte rnati onal only) 48 M7100 (North Am erica only) 50 M7100N ( Internatio na l o nly) 50 M7208 (North Am erica only) 50 M7208N ( Internatio na l o nly) 50 M7310N ( Internatio na l o nly) 50 M7316 (North Am erica only) 50 M7324 (North Am erica only) 50 M7324N ( Interna[...]

280 I ndex P0609324 01 back up to integr ated Q0S routi ng 22 DB15 X.21 adapt er cable 123 DB25 cab le wiring 122 inte rnal, V. 90 interface 22 requi red parameter s 124 V.35 ada pte r cable wirin g 122 wiring 121 Mo dem tr a ns mi ssi on co m p a tib ilit y 1 5 0 modul e switche s, ove rvie w 31 modul es dete rmini ng DIP swit ch set tin gs 87 dou[...]

Index 28 1 Installation and Ma i ntenance Gui de P page ou tput, MSC 158 page rela y, c onnect ing 159 page , ext ernal pagi ng am plifie r 2 3 pagi ng 2 3 ext er n al 1 5 8 exte rnal outp ut ja ck de s cripti on 23 input 15 8 page relay jack 159 rela y jack desc rip tio n 23 para meters obta ini ng requi red va lu es 1 24 requi red value s 12 4 pa[...]

282 I ndex P0609324 01 R rack ins talli ng in 71, 77 ins talli ng the BCM1000 72 mount ing bra ck et i nstalla ti on 71 radio ba se s tatio n Co mpanion 5 1 DECT 51 NetVis ion 52 T7406 52 radio rece ption 9 radio -frequen cy int er ferenc e 4 RAI D board cabl e connecti ons 192 clip 19 0 conne ctions 178 upgrad ing to 189 RAM 16 receive 126 rece iv[...]

Index 28 3 Installation and Ma i ntenance Gui de Com panion base station rubber foo t, a ttaching 76, 80 S sa fety extr a low voltage (S ELV) barri er 135 ext ernal eq uipm en t 23 saf e ty in s t r uc tio n s 9 SAPS 68 se curi ty chang es , BCM 3 . 5 53 se curi ty code, keyc ode 129 se lec ting media bay modul es 57 se ria l data in/ out 125 servi[...]

284 I ndex P0609324 01 TAPI LAN CTE 28 Pers onal C all Manager appli cati on 28 Servic e Provi der 28 TCP/IP prot ocol 128 tec hnical r equi rements documents 6 tel ecommunica tion net work voltag e (TNV) 135 tel ecommuni cations com pany ri ghts 6 tel ecommunica tions regi strat ion i nformation 5 tel ephone wiri ng 131 tel ephones adju st b ackgr[...]

Index 28 5 Installation and Ma i ntenance Gui de U UK profile GATM 39 Unif ie d Manager confi guri ng the PC 128 keyc odes 129 PC require ments 53 universa l service code (USO C) 5 updat e power supp ly 208 upgrad e mirr ored sys tem 189 upgrad ing hard dis k, proce ss 173 US regu latio ns, FCC 7 use r ID , Hyper terminal 126 usi ng your equipm en [...]