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Nortel Networks BCM50 2.0 manual

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Table of contents for the manual

  • Page 1

    BCM50 2.0 Busine ss C ommunic ations Manager Docume nt S tatus: Stan da r d Document Number : NN40020-604 Document V ersion: 01.0 1 Date: September 2006 BCM50 T else t A dministr ation Guide[...]

  • Page 2

    Copyright © 2006 Nor tel Netw orks, All Rights Reserved All rights reserved. The information in this document is subj ect to change without notic e. The statements, configur ations, techni cal data, and recommendations in this document are belie ved to be accurate and re liable, but are presented wi thout express or implied warranty . Users must t[...]

  • Page 3

    Contents 3 BCM50 Telset Ad ministration Gu ide Contents Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About this g uide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Purpose . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 4

    4 Contents NN40020-604 NN40020-604[...]

  • Page 5

    5 BCM50 Telset Ad ministration Gu ide Getting started with BCM This section contains informat ion on the following topics: • “ About thi s guide” on page 5 • “ Audience” on page 5 • “ Acron yms” on page 6 • “Symbols and con ventions used in this guide” on pa ge 6 • “Related publications” on page 8 • “Ho w to get He[...]

  • Page 6

    6 Getting star ted with BCM NN40020-604 NN40020-604 Acr on yms The following is a list of ac ronyms used in this guide. Symbols and con ventions used in this guide These symbols are used to highlig ht crit ical information fo r the BCM50 system: T abl e 1 List of acronyms Acron ym Description BCM Business Communications Manager BRI Basic Rate Inter[...]

  • Page 7

    Getting star ted with BCM 7 BCM50 Telset Ad ministration Gu ide These conventions and symbols are used to repres ent the Busine ss Series Terminal display and dialpad. These text co nventions are used in this gui de to indicate the information described: ! Security note: Indicates a point of system security where a def ault should be changed, or wh[...]

  • Page 8

    8 Getting star ted with BCM NN40020-604 NN40020-604 Related publications Related publications are listed below. To locate specific info rmation, you can refer to the Master Index of BCM50 Library (NN40020-100) . Keycode Installation Guide (NN40010-301) CallPilot Telephone Administration Guide (NN40090-500 ) BCM50 Administration Guide (NN40020-600) [...]

  • Page 9

    Getting star ted with BCM 9 BCM50 Telset Ad ministration Gu ide http://www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nort el product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.[...]

  • Page 10

    10 Getting started wit h BCM NN40020-604 NN40020-604[...]

  • Page 11

    11 BCM50 Telset Ad ministration Gu ide Administration telset interfaces You can use Busines s Element Manager or you ca n use the Telset interface to adm inister your BCM50 system. The telset configuration is a tool th at is used for system configuration if there is no network connection to your BCM50, or for quick configuration changes, such as ch[...]

  • Page 12

    12 Administratio n telset interf aces NN40020-604 NN40020-604 Using FEA TURE 9*8 f or initial configuration FEATURE 9*8 provides access to menus that allow you to: • add a ke ycode for applicat ions such as mail box es, Fax suite, and pri v ate networking. See “Entering ke ycodes and fe ature settings” on page 14 • change user accounts and [...]

  • Page 13

    Admini stration telse t interf aces 13 BCM50 Telset Ad ministration Gu ide Figure 2 Log in menu When a user enters an incorrect password, the syst em provides a display indicating that there is an entry error. If the user tries repeatedly to enter an invalid username o r pa ssword, the s ystem locks the user account. The user can wait until the loc[...]

  • Page 14

    14 Administratio n telset interf aces NN40020-604 NN40020-604 Entering keycodes and f eature settings Features List provides a list of applications that have applied k eycodes in the system. When you add applications or increase a feature capacity, you can make those adjustments through this menu. For details about keyc odes, refer to the Keycode I[...]

  • Page 15

    Admini stration telse t interf aces 15 BCM50 Telset Ad ministration Gu ide Activ ating user accounts and changing pass w or ds User Accounts provides two menus, one to create or delete us er accounts and the other to enter new passwords for use r accounts. The username an d password can each be 1 6 digits in length. Figure 4 shows the layout for Us[...]

  • Page 16

    16 Administratio n telset interf aces NN40020-604 NN40020-604 Figure 5 shows the layout for IP Address. Figure 5 Viewing or se tting the IP netw ork information[...]

  • Page 17

    Admini stration telse t interf aces 17 BCM50 Telset Ad ministration Gu ide System restar t The System Restart heading allows you to reboot the BCM50 main unit. Use this when changes you have made indicate that a reboot is required. Figure 6 shows the layout for System Restart. Figure 6 Restar ting the system W arning: Restarting the system inte rru[...]

  • Page 18

    18 Administratio n telset interf aces NN40020-604 NN40020-604[...]

  • Page 19

    19 BCM50 Telset Ad ministration Gu ide Using the telset configuration interface This section provides maps of the telset configura tion menus. The telset configuration is a tool that is used for system configuration if there is no ne twork connection to your BCM50, or for q uick configuration ch anges, such as c hanging features in a DN record o r [...]

  • Page 20

    20 Using the telset confi guration interface NN40020-604 NN40020-604 • Personal program ming, to change functions related to how the te lephone works, is a v ailable to anyone through the Featur e b utton on the telephone. User access to the FEA TURE**CONFIG interface User identification and user passwords are requ ired to access the telset confi[...]

  • Page 21

    Using the telset co nf iguration interface 21 BCM50 Telset Ad ministration Gu ide Pr ogramming telephones To access and use the te lset conf iguration menus, you require a di gital or IP telephone with a two-line display. Both the 7316E digital phone and the 2004 IP phone, shown in Figure 7 , can be used for this purpose. Figure 7 Digital phone and[...]

  • Page 22

    22 Using the telset confi guration interface NN40020-604 NN40020-604 Figure 8 7316E digital phone with pr ogrammin g ov erlay Using an IP phone to navigate the menus IP telephones use the telephon e directional buttons to move through the menu. The active navigation buttons are shown as a small icon on the f ar left beside the message prompt. See F[...]

  • Page 23

    Using the telset co nf iguration interface 23 BCM50 Telset Ad ministration Gu ide What the navigation headings and directions mean Figure 10 shows how the hea dings on the ove rlay and the navigational buttons on the IP phone are used to navigate the p rogramming menus. Figure 10 How th e navigation button s work Programming buttons are active or i[...]

  • Page 24

    24 Using the telset confi guration interface NN40020-604 NN40020-604 Figure 11 Displa y and b uttons, dig ital phone Figure 12 Displa y and b uttons , IP phone Show line: COPY Display text Display button command Display button <line> Conference Last num redial <Answer DN> Intercom Intercom DN: <DN #> <Company name> <telse[...]

  • Page 25

    Using the telset co nf iguration interface 25 BCM50 Telset Ad ministration Gu ide T op-level men u of the telset telephon y configuration tree Figure 13 describes the contents of each top-level men u on the FEATURE **2663 44 (**CONFIG) telephony config uration tree. Use the navigation buttons to mo ve through the levels of the tree. In this section[...]

  • Page 26

    26 Using the telset confi guration interface NN40020-604 NN40020-604 • “System speed dials” on page 36 • “T ime and Date” on page 38 • “System programming” on page 40 • “T elco features” on p age 47 • “Hardware” on page 48 • “Maintenance” on page 50 • “Usage metrics” on page 5 2 T erminals and Sets Figure 1[...]

  • Page 27

    Using the telset co nf iguration interface 27 BCM50 Telset Ad ministration Gu ide Figure 14 T er minals and Sets (S heet 1 of 4)[...]

  • Page 28

    28 Using the telset confi guration interface NN40020-604 NN40020-604 Figure 15 T er minals and Sets (S heet 2 of 4)[...]

  • Page 29

    Using the telset co nf iguration interface 29 BCM50 Telset Ad ministration Gu ide Figure 16 T er minals and Sets (S heet 3 of 4)[...]

  • Page 30

    30 Using the telset confi guration interface NN40020-604 NN40020-604 Figure 17 T er minals and Sets (S heet 4of 4)[...]

  • Page 31

    Using the telset co nf iguration interface 31 BCM50 Telset Ad ministration Gu ide Lines Figure 18 and Figure 19 show the headings un der the telset interface Lines hea ding. These records are used to set up individual lines that co nnect to the system from an external source. Figure 18 Lines (Sheet 1 of 2)[...]

  • Page 32

    32 Using the telset confi guration interface NN40020-604 NN40020-604 Figure 19 Lines (Sheet 2 of 2)[...]

  • Page 33

    Using the telset co nf iguration interface 33 BCM50 Telset Ad ministration Gu ide Services Figure 20 , Figure 21 and F igure 22 show the headings under the telset interface Services heading. These records are used to set up scheduling fo r ring groups, restrictions, and routing. The ring groups also are set up under th is heading. Figure 20 Ser vic[...]

  • Page 34

    34 Using the telset confi guration interface NN40020-604 NN40020-604 Figure 21 Ser vices (Sheet 2 of 3)[...]

  • Page 35

    Using the telset co nf iguration interface 35 BCM50 Telset Ad ministration Gu ide Figure 22 Ser vices (Sheet3 of 3)[...]

  • Page 36

    36 Using the telset confi guration interface NN40020-604 NN40020-604 System speed dials Figure 23 shows the headings under the telset interface System speed dials heading. These records are used to set up lists of numbers that are accessed through a two- or three-digit code. Figure 23 System speed dials[...]

  • Page 37

    Using the telset co nf iguration interface 37 BCM50 Telset Ad ministration Gu ide P ass w or ds Figure 24 shows the headings under the telset interface Passwords heading. These records are used to adjust the passwords fo r the following system features: • COS passwords • Call log passwords • Hospitality passwords • SM (silent monitor) passw[...]

  • Page 38

    38 Using the telset confi guration interface NN40020-604 NN40020-604 Figure 24 F eature pa ssw ords Time and Date Figure 25 shows the headings un de r the telset interface Time and Date heading. These reco rds are used to adjust the time and date for the system. This is the time and date that appears on each telephone.[...]

  • Page 39

    Using the telset co nf iguration interface 39 BCM50 Telset Ad ministration Gu ide Figure 25 Time and Date[...]

  • Page 40

    40 Using the telset confi guration interface NN40020-604 NN40020-604 System pr ogramming Figure 26 through Figure 32 shows the headings un de r the telset interface System prgrming heading. These records are used to program globa l telephony settings. This includes the special features for Hunt groups and Hosp itality services. Figure 26 System prg[...]

  • Page 41

    Using the telset co nf iguration interface 41 BCM50 Telset Ad ministration Gu ide Figure 27 System prgming (Sh eet 2 of 7)[...]

  • Page 42

    42 Using the telset confi guration interface NN40020-604 NN40020-604 Figure 28 System prgming (p age 3 of 7)[...]

  • Page 43

    Using the telset co nf iguration interface 43 BCM50 Telset Ad ministration Gu ide Figure 29 System prgming (Sh eet 4 of 7)[...]

  • Page 44

    44 Using the telset confi guration interface NN40020-604 NN40020-604 Figure 30 System prgming (p age 5 of 7)[...]

  • Page 45

    Using the telset co nf iguration interface 45 BCM50 Telset Ad ministration Gu ide Figure 31 System prgming (Sh eet 6 of 7)[...]

  • Page 46

    46 Using the telset confi guration interface NN40020-604 NN40020-604 Figure 32 System prgming (Sh eet 7 of 7)[...]

  • Page 47

    Using the telset co nf iguration interface 47 BCM50 Telset Ad ministration Gu ide T elco featur es Figure 33 shows the headings un der the telset interface Telco featu res heading. These records are used to program extern al voicemail numbers, and to program the o utgoing name and number (ONN) blocking for analog and BRI trunks. Figure 33 T elco fe[...]

  • Page 48

    48 Using the telset confi guration interface NN40020-604 NN40020-604 Har dware Figure 34 and Figure 35 show the headings un der the telset interface Hardware heading. These records are used to program the ports on the ma in unit and any modules c onnected to the system through the expansio n units. Figure 34 Hardw are (Sheet 1 of 2)[...]

  • Page 49

    Using the telset co nf iguration interface 49 BCM50 Telset Ad ministration Gu ide Figure 35 Hardw are (page 2 of 2)[...]

  • Page 50

    50 Using the telset confi guration interface NN40020-604 NN40020-604 Maintenance Figure 36 shows the headings under the telset interface Maintenance heading. These records are used to test or view statis tics about the te lephony sy stem. Figure 36 Maintenance (Sheet 1 of 2)[...]

  • Page 51

    Using the telset co nf iguration interface 51 BCM50 Telset Ad ministration Gu ide Figure 37 Maintenance (Sheet 2 of 2)[...]

  • Page 52

    52 Using the telset confi guration interface NN40020-604 NN40020-604 Usage metrics Figure 38 shows the head ings unde r the telset interface Usage Metrics heading. These records are used to display pe rformance records. Figure 38 Usage Metrics[...]

  • Page 53

    53 BCM50 Telset Ad ministration Gu ide Inde x Numerics 7316E overlay 22 C Conventions, guide 6 button options 6 buttons 6 command line 6 copyright 2 D Display 6 I installer programmin g 19 O overlay 21 P personal programming 20 programming customizing your system 19 installer programmin g 19 personal programming 20 programming indicatorª 23 progra[...]

  • Page 54

    54 Index NN40020-604 NN40020-604[...]