Nortel Networks MICS-XC manual

Norstar, Meridian and Companion are trademarks of Northern Telecom © Northern Telecom 1998 Norstar -Companion MICS-XC Installer Guide 1-800-4 NORTEL www.nortel.com/norstar P0881594 Issue 01 Printed in Canada p0881594.book Page 1 Tuesday, August 25, 1998 3:59 PM[...]

p0881594.book Page 2 Tuesday, August 25, 1998 3:59 PM[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Table of Contents Regulations 1 Federal Communications Commission (U.S. only) 1 Companion Base Stations 1 Activation (U.S. only) 1 Safety 2 Norstar Companion basics 3 What’s new with Norstar 7 New features 7 Hunt Groups 7 Wireless call pickup features 7 Wireless Portable Language Selecti[...]

ii / Table of Contents MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Mounting a Base Station 33 Installing portable telephones 36 Installing external antennas and lightning surge arrestors 37 Planning for an outdoor external antenna 40 Installing a lightning surge arrestor 41 Powering up the system 45 Programming 47 Programming overvi[...]

Table of Contents / iii P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Registering individual portables 73 Registering the C3050 73 C3050 Icons 73 T o register the C3050 73 T o confirm that the C3050 is registered 75 Deregistering the C3050 76 T o deregister the C3050 76 Measuring RSSI for a C3050 77 T o measure undirected RSSI 77 Mea[...]

iv / Table of Contents MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Specifications 107 Norstar Companion system components 107 Remote Power Interconnect 107 Base Station 108 Upgrading your system 111 Adding Companion to a mini, midi, maxi, or mega system 111 Upgrading an RPI-8 to an RPI-16 111 Glossary 113 Index 121 p0881594.book Pag[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Regulations Federal Communications Commission (U.S. only) The Federal Communications Commission (FCC) has designated UTAM Inc. to manage the installation and relocation of Unlicensed Personal Communication Services (UPCS). This includes Norstar Companion Base Stations and Portable Telephon[...]

2 / Regulations MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Safety Do not connect the administration set or Base Stations directly to a CO line. Doing so may result in equipment damage. The Norstar administration set and Base Stations must not be used as off-premises equipment. Installers must check the lightning surge arrestors at [...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Norstar Companion basics Norstar Companion provides mobility in the workplace. With Companion, your telephone can go with you, allowing you to make and receive calls while on the move. Calls that used to ring just at your desk can also appear and ring at your portable (this is called twinn[...]

4 / Norstar Companion basics MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Before the Base Stations can be used in the United States, UTAM codes must be obtained and entered using an administration terminal or Norstar Remote Utilities (NRU). See “Software keys (U.S. only)” on page 68 for more detailed information. Companion Portab[...]

Norstar Companion basics / 5 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Note: Versions 4.0 and 5.0 are also supported. For information on how to access Norstar Voice Mail using your Norstar Companion portable, refer to the Portable Telephone Feature Card that is supplied with it. p0881594.book Page 5 Tuesday, August 25, 1998 3:59 P[...]

6 / Norstar Companion basics MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 p0881594.book Page 6 Tuesday, August 25, 1998 3:59 PM[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide What’s new with Norstar New features Norstar introduces Hunt Groups capability plus two new features including two wireless call pickup features, Directed Call Pickup and Group Pickup, and wireless Portable Language Selection. Enhancements have been made to wireless Call Forward No Answe[...]

8 / What’s new with Norstar MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 and specifying that set’s DN. For more information see the MICS-XC Norstar-Companion System Coordinator Guide . Group Pickup Group Pickup allows the portable user to answer a call ringing on another set in the same pickup group by entering a feature code. Fo[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Planning the installation Planning checklist Verify that you have approval from UTAM Inc. (U.S. only) Verify that a site planner determined Base Station locations and recorded them in the Provisioning Record . Required equipment and supplies Companion portable telephones Companion Base Sta[...]

10 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Maximum number of Norstar Companion Base Stations on a system Configuring expansion modules With the addition of an Expansion Cartridge or a Combo Cartridge in the ICS, you can add Trunk Modules and/or Station Modules to increase your system capacity. Previou[...]

Planning the installation / 11 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide On a mini system Note: Port 1 and 2 are on the ICS. On a “mini” or non-expanded system, port 1 on the ICS (station ports 101 to 132) is used for both Base Stations and Norstar sets. No fiber ports are used since no Station Module is required. Directly con[...]

12 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Two-port Expansion Cartridge ICS (modules 1 and 2) TM4 SM3 p0881594.book Page 12 Tuesday, August 25, 1998 3:59 PM[...]

Planning the installation / 13 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide On a maxi system A system expanded to 8 ports (maxi size) includes one 6-port expansion cartridge with fiber ports numbered 3 to 8, and 1 and 2 on the ICS. The Base Stations must be physically connected (via a Station Module) to fiber ports 7 and 8 only.There[...]

14 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 On a mega system Keep in mind that 10 station modules is the limit for regular Norstar sets, and 2 station modules for Companion Base Stations is the limit on an XC configuration. For example, a system expanded to 14 ports (mega size) includes two 6-port expa[...]

Planning the installation / 15 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 12-port Expansion Cartridge with Companion TM8 TM7 SM6 SM5 ICS (modules 1 and 2) SM4 SM3 SM14 SM13 SM12 SM11 SM10 SM9 To Ac outlet To Ac outlet Fiber Cable Guide (max. 7 modules per power bar) (max. 7 modules per power bar) Note 1: Station modules 13 and 14 a[...]

16 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Routing fiber cables ICS numbering Non-expanded system (ICS alone) numbering Module # Lines Line ports B1 DN B2 DN DN ports Base Station ports Portable DN ICS (#2) 001- 048 201-248 — — — — — — — — 637-696 ICS (#1) — — — — 21-52 53-84 1[...]

Planning the installation / 17 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Two-port Expansion Cartridge and ICS numbering Six-port Expansion Cartridge and ICS numbering Expansion module # Lines Line ports B1 DN B2 DN DN ports Base Station ports Portable DN #4 049- 072 401- 412 269- 284 333- 348 401- 416 401-416 637-696 #3 073- 096 3[...]

18 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Twelve-port expanded system and ICS numbering Expansion module # Lines Line ports B1 DN B2 DN DN ports Base Station ports Portable DN #14 — — — — — — — — — — 1401-1416 637-696 #13 — — — — — — — — — — 1301-1316 637-696 #[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Installation Installation checklist When installing a Norstar system with Companion components, follow this installation checklist: mount the Integrated Communication System (ICS) and expansion modules (as required) install the NVRAM Cartridge (if required) install the ROM Software Cartrid[...]

20 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Connecting expansion modules In order to keep the default port and extension numbering, connect Trunk Modules to the Expansion Cartridge beginning at the top and working down; connect Station Modules to the Expansion Cartridge beginning at the bottom and working up. Insta[...]

Installation / 21 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide RPI unit There are two versions of the RPI unit: the RPI-8 BIX UL, which supports up to eight Base Stations; and the RPI-16 BIX UL, which supports up to 16 Base Stations. Each RPI has a connection board and either one (RPI-8 BIX UL) or two (RPI- 16 BIX UL) power supply un[...]

22 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 RPI Requirements Mounting the RPI unit 1. Position the screw holes for the RPI using the dimensions shown in the following figure. RPI mounting holes To provide adequate ventilation and to prevent overheating, leave a clearance of at least 125 mm (5 in.) around the RPI. I[...]

Installation / 23 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Mount RPIs at least 300 mm (12 in.) from the ceiling. 2. Insert wall plugs in the holes. 3. Partially screw in two #10 50-mm (2-in.) screws for the keyholes. 4. Open the hinged cover with a screwdriver by pushing in and then down to release the catch on the right side. Yo[...]

24 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 RPI components The RPI-8, which has only one power supply unit, has grounding straps and plates fitted so it can be upgraded to an RPI-16 (see illustration “RPI components”). Wiring the RPI The maximum two-way DC loop resistance for power pairs, including interconnect[...]

Installation / 25 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Maximum power cabling distance (approximate) Depending on the size of cable you are using, you should remember the maximum cabling distances allowed between the RPI and the Base Station. RPI Connector Overview The following illustration shows where the input and output co[...]

26 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Output connections Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors as shown in the following illustration. If only one pair is used for powering a Base Station, connect the power pair to -PWR(1) and +PWR(1). If two pairs[...]

Installation / 27 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Input connector pinout Input wiring Connector Pin Signal Output connector IBIX1 1, 2 TCM 1 OBIX1 3, 4 TCM 2 OBIX2 5, 6 TCM 3 OBIX3 7, 8 TCM 4 OBIX4 IBIX2 1, 2 TCM 5 OBIX5 3, 4 TCM 6 OBIX6 5, 6 TCM 7 OBIX7 7, 8 TCM 8 OBIX8 IBIX3 1, 2 TCM 9 OBIX9 3, 4 TCM 10 OBIX10 5, 6 TCM[...]

28 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 RPI-8 BIX wiring chart Pin RPI Connector Board Label Wire color 26 OBIX1 BS1 -PWR White-Blue 1 Blue-White 27 TCM White-Orange 2 Orange-White 28 +PWR White-Green 3 Green-White 29 OBIX2 BS2 -PWR White-Brown 4 Brown-White 30 TCM White-Slate 5 Slate-White 31 +PWR Red-Blue 6 B[...]

Installation / 29 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 41 OBIX6 BS6 -PWR Yellow-Blue 16 Blue-Yellow 42 TCM Yellow-Orange 17 Orange-Yellow 43 +PWR Yellow-Green 18 Green-Yellow 44 OBIX7 BS7 -PWR Yellow-Brown 19 Brown-Yellow 45 TCM Yellow-Slate 20 Slate-Yellow 46 +PWR Violet-Blue 21 Blue-Violet 47 OBIX8 BS8 -PWR Violet-Orange 22[...]

30 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 RPI-16 BIX wiring chart Pin RPI Connector Board Label Wire color 26 OBIX9 BS9 -PWR White-Blue 1 Blue-White 27 TCM White-Orange 2 Orange-White 28 +PWR White-Green 3 Green-White 29 OBIX10 BS10 -PWR White-Brown 4 Brown-White 30 TCM White-Slate 5 Slate-White 31 +PWR Red-Blue [...]

Installation / 31 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Installing Base Stations Before installing wireless equipment, ensure that a site planner has determined Base Station locations and recorded them in the Provisioning Record . 41 OBIX14 BS14 -PWR Yellow-Blue 16 Blue-Yellow 42 TCM Yellow-Orange 17 Orange-Yellow 43 +PWR Yell[...]

32 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Before installing or relocating wireless equipment in the United States, verify that you have approval from UTAM Inc. by calling the Northern Telecom Customer Response Center at 1-800-321-2649 . You will be given codes and credits that are necessary to activate the system[...]

Installation / 33 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Minimum distance between office areas and Base Stations Mounting a Base Station Base Stations can be mounted on a wall or on a ceiling. (When mounting on a wall, install them with their covers at the bottom, as shown in the following illustrations). Allow for clearances a[...]

34 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 To mount a Base Station: 1. Fasten the bracket into position using two #8 38-mm (11/ 2-in.) screws. 2. Route the cable from the ICS through the top (or bottom) opening. 3. Wind any excess cable around the posts to secure it, then fasten it under the strain relief. 4. Conn[...]

Installation / 35 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 5. Mount the Base Station onto the bracket, snapping it into position. 6. Connect the power RJ11 jumper lead to the RJ11 jacks on the termination board and the Base Station. 7. For plug-top power supplies only, connect the power supply connector to the Base Station power [...]

36 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Sliding cover onto bracket Installing portable telephones To use Norstar Companion portables, you must first install radio Base Stations to transceive radio signals to and from the portable telephones. See “Installing Base Stations” on page 31. Companion Portable Tele[...]

Installation / 37 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Note: Up to 60 portables can be installed on a Norstar wireless system. Each portable telephone must be registered before it can be used. By default, no Companion portables are assigned to the DNs. The range of portable extensions available for wireless registration is 63[...]

38 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 • Depending on site requirements, a proprietary extension cable can be attached between the lightning surge arrestor and the antenna or between the lightning surge arrestor and the Base Station. The total cable length should always be kept as short as possible and the r[...]

Installation / 39 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Installed antenna and lightning surge arrestor To ensure only recommended antennas are used: • the external antenna connectors on the Base Station are special proprietary BNC connectors • antennas are supplied with cables already attached and terminated with special p[...]

40 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Planning for an outdoor external antenna When planning to install an outdoor external antenna: • Locate the antenna on the external wall of the building. • Keep the outdoor external antenna as close as possible to the Base Station serving it (the Base Station must be [...]

Installation / 41 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Antenna with antenna bracket Installing a lightning surge arrestor Install the lightning surge arrestor to protect the Companion components from electrical surges. To install a lightning surge arrestor, follow these steps: 1. Mount the lightning surge arrestor on the inte[...]

42 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Lightning surge arrestor and bracket Before you connect the ground lead to the lightning surge arrestor, attach it to an approved ground. Tip - The recommended wire gauge is 4 mm (6 AWG). Connect the ground lead to the building ground. Do not connect to a ground rod or se[...]

Installation / 43 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 2. Route and connect the coaxial cable from the outdoor external antenna to the lightning surge arrestor. 3. Route and connect the coaxial cable from the lightning surge arrestor to the appropriate Base Station connector. p0881594.book Page 43 Tuesday, August 25, 1998 3:5[...]

44 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 p0881594.book Page 44 Tuesday, August 25, 1998 3:59 PM[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Powering up the system If you added a Base Station that requires a software update, the system begins downloading the software to the Base Station. The Administration Terminal display shows BS-1 Dload Start . Press CLEAR to clear the message. When the Base Station software is downloaded, t[...]

46 / Powering up the system MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 p0881594.book Page 46 Tuesday, August 25, 1998 3:59 PM[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Programming Programming is performed by the installer or the customer service representative, and it allows you to change settings for the entire Norstar system, plus settings for individual telephones and external lines. Most of the settings can also be programmed by a system coordinator [...]

48 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Basic password Used with a limited number of feature codes to change programming and control system services. The Programming overview tables show the programming access for installers and system coordinators. For information on programming the passwords, see the Modular I[...]

Programming / 49 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Programming overview of XC using the Installer and System Coordinator Plus password * USA-MICS-XC 2.0 system only Installers view all items. Shaded items are not seen if you are using the System Coordinator Plus password. Startup Sys speed dial Software keys* Template Pass[...]

50 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Programming overview of XC using the System Coordinator password Programming tools A Norstar telephone Programming is done at an M7310 or M7324 telephone. Use the buttons on the telephone to program a setting or to request a specific programming action. Norstar guides you [...]

Programming / 51 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Placing the programming overlay Heading Back Next Show Norstar Programming Overlay Heading Back Next Show Norstar Programming Overlay Shows you the heading for the current level Moves you one item back at the current level Shows you the first setting within the level Moves[...]

52 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 The indicators ( ) on the M7310 or M7324 telephone show which buttons can be used at that programming step. The functions on these buttons allow you to move through the headings and subheadings of Norstar programming. The Norstar display buttons Display buttons on the M731[...]

Programming / 53 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide When an ellipsis ( … ) is at the end of a heading or subheading, it means you can press to see the setting for that heading. The Norstar Programming Record The Programming Record provides a convenient way to record what you have programmed. It also helps you to plan your[...]

54 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 A line number must always be entered as a three-digit number. Line numbers from 10 to 99 must be entered with a leading zero (line 020, for example). Similarly, line numbers less than 10 must be entered with two leading zeros (line 002, for example). Internal telephone num[...]

Programming / 55 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide System prgrming defaults Companion Startup programming After the hardware has been installed and powered up, use Startup to initialize the system, and select the system template that best suits your system. Performing Startup 1. Enter the Startup access code from a Norstar[...]

56 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 To be accepted, the Startup code must be entered no later than 15 minutes after the Norstar system has been powered up. (If 15 minutes have elapsed since you powered up the system, turn system power off and on, to prepare for the Startup process.) 2. Enter the Installer pa[...]

Programming / 57 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Companion programming falls under System prgrming and has the following subheadings: For other programming operations refer to Modular ICS Installer Guide . Entering programming for installers 1. Press which is the same as . The display shows Password: . 2. Enter the Insta[...]

58 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 By using a special password, a system coordinator can see and change many, but not all, of the programming settings used by an installer. In this guide, programming that can be changed only by an installer is marked in the heading. If you are programming using the System C[...]

Programming / 59 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide External paging system (customer supplied) Registration password Before anyone can begin making portable telephone calls, the portable telephones must be registered for use with the Norstar system. The recommended steps are as follows: 1. Change the registration password f[...]

60 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 The default Registration password is RADIO ( ). Use CHANGE , the dial pad and OK to program the Registration password. Record the password in the Programming Record. Change password to avoid incorrect registration. To ensure accurate registration, change the Registration p[...]

Programming / 61 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Companion programming Companion programming is found under the System programming heading. It includes the following subheadings: Registration You must enable registration for the entire Norstar system to allow individual portables to register. The options are Yes ( Y ) an[...]

62 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 an extension number is still available before registering a portable telephone to it. If the extension number shows a status of Available, that extension number is ready for registering a Companion portable telephone. If the extension number shows a status of Registered, a[...]

Programming / 63 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Radio data Note: (U.S. only). Before registering Companion portable telephones you must first obtain and enter a certain number of portable credit keys. Also, before the Base Stations can be recognized by the MICS-XC system, you must obtain and enter a UTAM Activation Key.[...]

64 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 re-evaluation has occurred. Alarm code messages can be used to indicate whether or not wireless re-evaluation has occurred: Please refer to the Alarm and Event Code Manual for more information on alarm messages and the actions that should be taken to resolve any problems. [...]

Programming / 65 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Press CREDIT to see the number of radio credits available and the total number of radio credits. Verify that the total number of radio credits is enough to support the system you have just installed. The number of radio credits must be double the number of Base Stations yo[...]

66 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Cells Cell programming allows you to examine the cell radio and cell neighbor configuration. Choose the cell you want to examine by pressing and the cell number (01 to 32). Cell radios This sub-heading allows you to view the 5-digit number of any radios assigned to this ce[...]

Programming / 67 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide a cell neighbor (see the example under Cell nghbr), so it must be a neighbor of cell 03 or 04. System logical identifier (LID) This setting allows you to change the code by which the system identifies itself to portables and which the portables use to request service from [...]

68 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Software keys (U.S. only) The United States FCC has appointed UTAM Inc. as the body responsible for coordinating and verifying the installation or relocation of unlicensed, personal wireless communication devices. To comply with UTAM Inc., Norstar uses keys and credits to [...]

Programming / 69 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide The Software keys can be obtained and entered using the following steps. Step 1: Obtain the Companion ID The Companion ID Label is sent to each customer once radio credits have been purchased. In order to implement the credits and take advantage of the Norstar Companion ca[...]

70 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 5. Press The display reads SysID: followed by the unique System Identification Number. 6. Press to continue in Software keys or to exit. Record the Companion ID and the SysID in the MICS Programming Record . Step 3: Call the Nortel Customer Response Center 1. To obtain you[...]

Programming / 71 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Portable Credit Key This key predefines the maximum number of portables that can be registered to the system. Systems can only register as many portables as there are available Portable Credits. A maximum of 60 Companion portable telephones may be registered. Step 4: Enter[...]

72 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Note: If the UTAM Activation Code entry is unsuccessful, the display shows Invalid code . If this happens, reenter the code or call Nortel Customer Response Center at 1-800-321-2649 for assistance. Step 5: Configure Base Stations and portables Once you have entered the req[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Registering individual portables Registering the C3050 The following section describes the procedures involved in registering Companion C3050 portable telephones. To register each portable with the Norstar system, you must do two things: • Register the portables by entering the Registrat[...]

74 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 4. Press the ADD key to establish a radio link. The portable displays Adding SYSTEM:# for two seconds, then it displays Pswd: . If a radio link is not established, the portable displays No connection . Close the flap, and repeat the procedure from step[...]

Registering individual portables / 75 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide To confirm that the C3050 is registered 1. Close, then open the portable flap. If the portable displays the system name that you just registered, proceed to step 5. If the portable displays a different system name, or No system selected , proceed to st[...]

76 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Deregistering the C3050 You can deregister the C3050 in two ways: • from the portable • from the administration set You can deregister the portable to clear information stored in the portable and the system. To do this, you must be within the cover[...]

Registering individual portables / 77 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Measuring RSSI for a C3050 The Receive Signal Strength Indicator (RSSI) is a measurement of the signal strength the Base Station receives from the portable. The Base Station controls the power transmitting mode of the portable. When the Base Station re[...]

78 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 one of the two radios in a Base Station is not working properly. You can also use directed RSSI to prevent hand-off while you find a cell edge. To measure the RSSI of a specific radio, you must be in range of two Base Stations—the one you want to mea[...]

Registering individual portables / 79 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 5. Enter the five-digit ID code for the Base Station radio you want to measure. The portable displays this ID followed by the signal strength and the power mode, for example 03142 - 54 H . Hand-off does not occur as you move between the cell boundaries[...]

80 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 If the display does not show Office n: Free ., follow the procedures in “Deregistering the C3020 (Canada only)’’ on page 81 to overwrite the system number then return to step 2 of this procedure. 4. Press , then press . The display shows Register[...]

Registering individual portables / 81 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide If the portable rings, it is functioning properly. If the portable does not ring, try to register the portable again. If you do not hear a dial tone, or if the portable does not ring, refer to the Troubleshooting section in this guide. Deregistering th[...]

82 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 5. Press , then press again. The display shows Deregistering... and then Deregistered . 6. To continue using the portable, press . Measuring RSSI for a C3020 (Canada only) The Receive Signal Strength Indicator (RSSI) is a measurement of the signal stre[...]

Registering individual portables / 83 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Measuring directed RSSI You may want to measure the Receive Signal Strength Indicator between a portable and a specific Base Station radio. For example, you may suspect that a radio in a Base Station is not working properly. You can also use directed R[...]

84 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Measuring directed RSSI using your portable 1. Perform an undirected Receive Signal Strength Indicator by following steps 1 to 3 in “To measure undirected RSSI’’ on page 77. To direct the Receive Signal Strength Indicator to the other radio of th[...]

Registering individual portables / 85 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide For the steps involved in operating a Norstar Companion portable, see the Companion Portable Telephone User Guide that is supplied with the portable. When you distribute the portables, tell the users that the portables are registered and give them the [...]

86 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 p0881594.book Page 86 Tuesday, August 25, 1998 3:59 PM[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Testing Testing the Companion portable telephones You must register all portable telephones before testing them. For more detail on registering portable telephones, refer to MICS-XC Norstar-Companion System Coordinator Guide and the Telephone Registration Instructions. 1. Verify that the p[...]

88 / Testing MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 • The Base Station is not connected to the ICS. • The Base Station is faulty and should be replaced. A solid red light indicates that both radios on the Base Station are busy, that the ICS is downloading data to the Base Stations, or that one or both radios have not been a[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Troubleshooting Problems with a portable telephone 1. Verify that the portable is compatible with the software version. 2. Verify that the portable is ON and that the battery is not low, by checking the power indicator on the portable. 3. If no dial tone is present: a. Verify that the dial[...]

90 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 • The ICS or Station Module is not ON. • The Base Station is not connected to the ICS or Station Module. • The wiring to the Base Station is not correct. • The TCM wiring length between the Base Station and the ICS (or Station Module) exceeds 1200 m. • There [...]

Troubleshooting / 91 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Replacing a Base Station To replace a Base Station, you do not have to power down the ICS. When you replace a Base Station, no portable registration information is lost. After a short boot sequence, the Base Station should be functioning normally. To replace a Base Sta[...]

92 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 10. Reconnect the power supply connector and external antenna coaxial cable to the connectors from which they were removed. 11. If the Base Station is powered locally, plug the power supply into the AC outlet. The red light on each Base Station will flash for about 15 [...]

Troubleshooting / 93 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Problems with an RPI To troubleshoot an RPI, follow these steps: 1. Verify that the RPI is plugged into a working AC outlet. 2. Verify that all the connections (power cord, jumper lead, input and output, and so on) to the RPI are correct and secured. 3. Verify the powe[...]

94 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Problems with wireless communication Obtaining a Recovery Key (U.S. only) A disabled Norstar Companion system implies that Base Stations and portables are not operational. UTAM registering information is, however, retained. To reactivate Norstar Companion communication[...]

Troubleshooting / 95 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 4. Provide them with the original and new SysID, Companion ID, customer address and zip code. See “Software keys (U.S. only)” on page 68. 5. Make a note of the new Regression Key. A Regression Key cannot be reused. Please do not record this Key in the Programming R[...]

96 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Alarm: 22 Wireless re-evaluation complete Scheduled or required re- evaluation of wireless Base Stations in system Alarm: 53 A single radio has been removed from service due to an error. An accompanying event message indicates an explicit reason for the radio failure. [...]

Troubleshooting / 97 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Alarm: 205 Disablement test active Alarm: 206 Disablement test is finished Alarm: 207 System startup System initialization is beginning Alarm: 208 System online System initialization is finished Alarm: 209 Demo system Re-Eval required System Re-evaluation required This[...]

98 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 UTAM key req’d System disabled Common message for a new installation, see “Software keys (U.S. only)” on page 68. The only other time this alarm should appear is if you are rebuilding a system: 1.Enter a UTAM Activation Key. See “Software keys (U.S. only)” on[...]

Troubleshooting / 99 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Radio cred req’d Too many Base Stations have been connected to the system. This message appears only after a restart. Too many Base Stations have been connected and the total available Radio Credits are insufficient to accommodate all the radios. Wireless communicati[...]

100 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Event messages Event message display Cause (U.S. only) Unable to activate all registered portables. The system ran out of portable credits. One event is generated per portable that failed to activate. The repetition of the corresponding alarm code 59 indicates how man[...]

Troubleshooting / 101 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide A B2 channel radio (radio 2 on port 0103 in this case) cannot be synchronized because the B1 radio was disabled in maintenance. Both radios belonging to the Base Station (on port 0103 in this case) are disabled. The B1 radio must be operational to synchronize both rad[...]

102 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 (U.S. only) there are insufficient radio credits. (U.S. only) radio credits decreased. (U.S. only) UTAM keys are required. (U.S. only) UTAM test failed. Evaluation override is finished. Disablement test is active. Disablement test is finished. System initialization is[...]

Troubleshooting / 103 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Software error dealing with Base Station. System problem with locating portable telephones. The radio driver software which directly controls the Base Stations’ device has experienced an internal error. System problem with locating portable telephones. Wireless syst[...]

104 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Internal radio driver error. A cell manager has been unable to register with the router. Synchronization error. Synchronization error. Base Station software error. The Data Transfer server has been told by the Base Station that an error has occurred. The Data Transfer[...]

Troubleshooting / 105 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide All possible wireless telephone numbers have been registered to portable telephones. No directory number is available to handle the registration Link setup request. A Base Station has received a corrupted stimulus message. The Base Station does not understand the rece[...]

106 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Wireless data re-evaluation has completed. Wireless auto-admin (Re-Eval) indicating that a configured cell failed to come on-line. Alarm 23 displays cell that failed. The Wireless auto-admin (Re-Eval) subsystem has detected an error. Sequencer functionality has detect[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Specifications Norstar Companion system components Remote Power Interconnect The Remote Power Interconnect (RPI) device power lines are protected by 3 A, 250 V anti-surge fuses. Each output has short-circuit protection. The length of thecord, from the outside surface of the unit to the plu[...]

108 / Specifications MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Base Station The Base Station consists of two printed circuit boards: the Line Interface Module (LIM) and the Dual Radio Interface Module (RIM). The Base Station provides connectors for a terminating line cord, external antennas, and a power supply cord. Only passive a[...]

Specifications / 109 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide External antenna assembly (For the US) AC supply voltage 120 V AC supply frequency 60 Hz Secondary voltage 12 V Secondary current 800 mA Operating temperature 5 °C to 40 °C ( +32°F to +120°F) Relative humidity 5 to 85% (condensation may occur) Height 10 cm (4 in.) [...]

110 / Specifications MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Outdoor omni-directional antenna (For Canada) Lightning surge protector Part no. A0383818 Frequency range 944 to 952 MHz Peak power rating 10 mW minimum Peak antenna gain 4 dBi maximum Polarization vertical Input impedance 50 Ω nominal Temperature -50 °C to +55 °C [...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Upgrading your system Adding Companion to a mini, midi, maxi, or mega system On a mini system (non-expanded), only module 1 (ports 101 to 132) can be used for Companion Base Stations and/or wireline sets. Module 2 is used for trunk modules only. On a midi system (2- port expansion) ensure [...]

112 / Upgrading your system MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 To upgrade an RPI-8 to an RPI-16 1. Power down the RPI. 2. Unscrew the grounding straps and plates. 3. Add the second power supply unit (A0385554, NPS 50376L106) and screw down the grounding straps, the grounding plates, and the power supply unit. 4. Plug the ou[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Glossary A alarm code: A number that appears on the alarm telephone's display, informing you that the ICS has detected a fault in the system. Analog Terminal Adapter (ATA): A device that permits the connection of analog telecommunication devices such as fax machines, answering machine[...]

114 / Glossary MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 forwarded outside the system, use Line Redirection. Call Transfer: See Transfer. Cell: The area covered by one or more radios in close proximity within a Norstar Companion system. Calls on portable telephones are passed from one cell to another as the user moves around the o[...]

Glossary / 115 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide destination code: A two- to seven- digit number that the system interprets and then translates into the digits that you want dialed out. Both the code and its associated dialed digits are assigned under Routing service in Services programming. Directed Receive Signal Strengt[...]

116 / Glossary MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Modules (TM) that supports more external lines, or Station Modules (SM) that support more Norstar telephones. incoming line group (ILG): A group of lines used for incoming calls. Incoming line groups provide telephone access to several incoming lines without taking up many l[...]

Glossary / 117 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Integrated Communication System, Trunk Module and Station Module. O OPS: Off premise station. OPX: Off premise extension. overlay: See Programming overlay. P Passwords: A programming section that lets you assign or change COS passwords, Call log passwords, or any of the prog[...]

118 / Glossary MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 system is embedded in the UTAM Activation Key. Two radio credits are needed for each Base Station. Radio Data: The section of Companion programming that contains all the headings to set up cells and radios in your Norstar Companion system. Receive Signal Strength Indicator ([...]

Glossary / 119 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide the numbers a caller dials. For Norstar systems linked in a network, routing can create a transparent or coordinated dialing plan. It can also be used to direct calls to the least expensive lines according to a Services schedule (sometimes called least cost routing). Roaming[...]

120 / Glossary MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Trunk Module: A module that allows you to install additional Trunk Cartridges in your system to provide up to 12 additional trunks. Twinning: With the XC system, the ability of users who have both a wireline (desk) telephone and Companion portable telephone to answer calls f[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Index A activating disabled system 1 , 68 wireless communication 1 , 68 , 94 activation key (see UTAM) alarm code Alarm 200 96 Alarm 201 96 Alarm 202 96 Alarm 203 96 Alarm 204 96 Alarm 205 97 Alarm 206 97 Alarm 207 97 Alarm 208 97 Alarm 209 97 Alarm 21 95 Alarm 22 96 Alarm 53 96 Alarm 54 9[...]

122 / Index MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 red light 88 , 89 replacing 91 signal strength (see Receive Signal Strength Indicator) site planning 31 specifications 107 , 108 termination board 34 testing 87 troubleshooting 89 – 90 using in US 4 UTAM recognition of 31 wiring length power pair(s) 24 TCM lines 90 bracket an[...]

Index / 123 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Evt 302-1031 S5 100 Evt 303-1031 S5 100 Evt 304-01032 100 Evt 305-01032 S5 101 Evt 306-01031 S5 101 Evt 307-0109100 S5 101 Evt 307-0109101 S5 101 Evt 307-0109102 S5 101 Evt 308-0103 S8 101 Evt 664 S8 101 Evt 665 S4 102 Evt 666 S5 102 Evt 667 S5 102 Evt 668 S5 102 Evt 669 S5 102[...]

124 / Index MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Norstar 58 portable 58 Federal Communications Commission (FCC) certification, antennas 38 designation of UTAM Inc. 1 G Group Pickup 8 H Hunt Groups 7 I ICS (see Integrated Communication System) indicators telephone buttons 52 initializing the system Startup programming 55 – 5[...]

Index / 125 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide mini system, configuring Base Station 11 module numbering six-port Expansion Cartridge 17 twelve-port Expansion Cartridge 18 two-port Expansion Cartridge 17 mounting RPI 22 N non-expanded system (ICS alone) numbering 16 Norstar features 58 Norstar display buttons 52 Norstar Pro[...]

126 / Index MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 overview 49 – 50 registration for portable telephones 61 – 64 Startup 55 – 56 system 47 – 72 system logical identifier 67 tools 50 using Norstar Remote Utilities (NRU) 4 viewing updates 53 programming basics access 47 indicators, telephone buttons 52 special characters [...]

Index / 127 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide six-port Expansion Cartridge 13 , 17 software keys 68 software, ICS and Norstar XC 3 special characters 52 Startup defaults 54 programming 55 – 56 Station Module Base Station capacity 9 installation planning 9 SysID loss of 94 recording 94 system activating 94 activation 1 , [...]

128 / Index MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 V viewing programming 53 Voice Mail, system requirements 4 W wireless Call Forward No Answer 8 wireless capabilities (see Companion) wireless communication activation approval 1 , 68 , 94 regression key 94 – 95 wireless equipment 31 wireless Portable Language Selection 8 wire[...]

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Tell us what you think... This is your document. Nortel wants it to work well for you. Please take a few minutes to answer the questions on the other side of this page. Fax it back to us at the number provided, or mail it to the address below. Your comments will be used to make improvement[...]

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Please circle the most appropriate number on the scale for each question. 1. Overall, are you satisfied with this document? 2. Is it easy to find information in this document? 3. Have you found the information in this document to be technically accurate? 4. Is this document clearly written[...]

p0881594.book Page 131 Tuesday, August 25, 1998 3:59 PM[...]

After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se e[...]