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Nortel Networks NN44200-313 manual

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  • Page 1

    Nor tel CallPilot Quic kstar t Guide NN44200-313 .[...]

  • Page 2

    Document status: Standard Document version: 01.02 Document date: 19 May 2008 Copyright © 2007-2008, Nor tel Netw orks All Rights Reser v ed. Sourced in Canada. Information is subject to change without notice. Nor tel Netw orks reser v es the r ight to make changes in design or components as progress in engineer ing and manufacturing may w arrant. [...]

  • Page 3

    HIT ACHI is a trademark of Hitachi Limited. LOGITECH is a trademark of Logitech, Inc. LUCENT is a tr ademark of Lucent T echnologies, Inc. MA TRA is a trademark of Matra Hachette . MCAFFEE and NETSHIELD are trademarks of McAfee Associates , Inc. MYLEX is a trademark of Mylex Corporation. NET2PHONE is a trademark of Net2Phone, Inc. NET OPIA is a tra[...]

  • Page 4

    [...]

  • Page 5

    5 Contents How to get help 7 Getting help from the Nor tel Web site 7 Getting help ov er the phone from a Nor tel Solutions Center 7 Getting help from a specialist by using an Express Routing Code 7 Getting help through a Nor tel distr ib utor or reseller 8 CallPilot 5.0 installation 9 Prerequisites to CallPilot 5.0 installation 9 CallPilot 5.0 ins[...]

  • Page 6

    6 Contents 1005r CallPilot ser v er 33 F ront panel 33 Back panel 35 CallPilot server preinstallation 37 Recommended tools 37 CallPilot server preinstallation tasks 38 Choosing a location 38 Preparing the site 38 Connecting to the network 39 Unpacking the server 39 CallPilot server installation 41 CallPilot ser v er installation tasks 41 Rack-mount[...]

  • Page 7

    7 Ho w to get help This chapter explains how to get help for Nor tel products and ser vices. Getting help from the Nor tel W eb site The best wa y to get technical suppor t for Nor tel products is from the Nor tel T echnical Suppor t W eb site: w ww . nor tel.com/suppor t This site provides quic k access to software, documentation, b ulletins, and [...]

  • Page 8

    8 How to get help www .nor tel.com/erc Getting help through a Nortel distributor or reseller If you purchase a ser vice contract f or your Nor tel product from a distributor or authorized reseller , y ou can contact the technical suppor t staff f or that distributor or reseller . Nor tel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 [...]

  • Page 9

    9 CallPilot 5.0 installation The CallPilot 5.0 Quickstar t Guide provides basic instructions on new hardware installation and basic configuration of a CallPilot 5.0 system. After using this guide to set up a basic CallPilot configuration, you should be able to dial a mailbo x, leav e a message and retrie v e a message using the telephone. For mor[...]

  • Page 10

    10 CallPilot 5.0 installation • Understanding of electrostatic discharge and how to pre vent it. Electrostatic discharge (ESD) is the transf er of charge between bodies at diff erent electr ical potentials. ESD can change the electr ical characteristics of a semiconductor device and degr ade or destroy it. ESD can also disr upt the nor mal operat[...]

  • Page 11

    Time requirements 11 • "CallPilot resource configuration" (page 17) • "CallPilot ser ver preinstallation" (page 37) • "CallPilot ser ver installation" (page 41) • "CallPilot ser ver configur ation" (page 47) • "CallPilot ser ver testing" (page 55) Time requirements The follo wing table s[...]

  • Page 12

    12 CallPilot 5.0 installation Nor tel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 May 2008 Copyright © 2007-2008, Nor tel Networks .[...]

  • Page 13

    13 CS 1000/M1 system status chec k This task describes how to check the Communication Ser ver 1000 (CS 1000) or the Mer idian 1 (M1) system status. T o successfully install a basic CallPilot system, y ou must provision or v er ify the f ollowing parameters on the telephony s witch (CS 1000 or M1): • PBX IP and host name • VA S I D • ELAN ID ?[...]

  • Page 14

    14 CS 1000/M1 system status check • "Checking the status of the ELAN connection to the PBX (LD 48)" (page 15) Checking the current IP ad dress of the PBX (LD 117) P erf or m the follo wing procedure to check the current IP address in the CS 1000 or M1 system. Step Action 1 Connect to the PBX. 2 If you ha v e not already done so , log on[...]

  • Page 15

    Checking the status of the ELAN connection to the PBX (LD 48) 15 —End— Checking the ELAN interface status of the PBX (LD 137) P erf or m the follo wing procedure to chec k the ELAN interf ace status. Step Action 1 Connect to the PBX. 2 Enter LD 137 . 3 Enter ST A T ELNK . The status of the ELAN interface appears. Note: If the ELAN interface is [...]

  • Page 16

    16 CS 1000/M1 system status check Step Action 1 Connect to the PBX. 2 Enter LD 48 . 3 Enter ST A T ELAN to display a list of current AML links. Note: T ak e note of any enab led and active ELANs. This will be useful when deciding if a ne w V AS ID and ELAN ID are required. 4 T o e xit the overla y , enter **** . —End— Nor tel CallPilot Quicksta[...]

  • Page 17

    17 CallPilot resour ce configuration This task describes how to configure CallPilot 5.0 resources on the Communication Ser ver 1000 (CS 1000) or Mer idian 1 (M1) system. CallPilot can be provided only on a per-customer basis on the CS 1000 or M1 system. AML messages used f or communications between the telephony s witch and CallPilot contain a cu[...]

  • Page 18

    18 CallPilot resource configuration Configuring a new ELAN ID and V AS ID (LD 17) Define and configure the ELAN subnet f or the AML link and its associated V AS ID in the configuration record. This provides the Ether net connection ov er which AML messages are e xchanged between the CS 1000 or M1 system and CallPilot. A separate ELAN must be c[...]

  • Page 19

    Configuring system parameters (LD 17) 19 Prompt Response Notes ELAN xx Enter the number entered for the ELAN ID above. SECU YES 5 T o e xit the overla y , enter **** . T ech tip: T o view the ne w ELAN, enter LD 22. Enter PR T at the REQ prompt, then AD AN. A list of all provisioned IDs appears. Use the capture te xt function in h yper ter minal t[...]

  • Page 20

    20 CallPilot resource configuration Prompt Response Notes CSQI xxx Enter the number of CallPilot DS0 channels multiplied by 2. For example, if there are 24 DS0 channels, enter 48. CSQO xxx Enter the number of CallPilot DS0 channels multiplied by 2. For example, if there are 24 DS0 channels, enter 48. 4 T o e xit the overla y , enter **** . —End?[...]

  • Page 21

    Defining CallPilot in the customer data bloc k (LD 15) 21 4 Enter the appropriate values as described in the f ollowing table to define Call Redirection. For prompts not listed in the f ollowing tab le, press Enter to accept the default. Ta b l e 6 LD 15 - Configuring Call Redirection Prompt Response Notes REQ CHG TYPE rdr CUST xx Customer numbe[...]

  • Page 22

    22 CallPilot resource configuration Ta b l e 8 LD 15 - Configuring Integrated Services Digital Network Prompt Response Notes REQ CHG TYPE net CUST xx Customer number for CallPilot. ISDN YES NO Enter NO if NMS is not installed on the CS 1000 or M1 system. PNI xxxxx Private Network Identifier. Within one network, use the same PNI value in LDs 15 an[...]

  • Page 23

    Configuring Automatic Call Distribution (LD 23) 23 3 Enter the appropr iate values as described in the f ollowing tab le. F or prompts not listed in the f ollowing tab le, press Enter to accept the def ault. Ta b l e 9 LD 16 - Configuring the Route Data Block Prompt Response Notes REQ CHG TYPE rdb CUST xx Customer number for CallPilot. ROUTE xxx [...]

  • Page 24

    24 CallPilot resource configuration Ta b l e 1 0 LD 23 - Configuring Automatic Call Distribution Prompt Response Notes REQ NEW TYPE ACD CUST xx Customer number for CallPilot. ACDN xxxx This is the ACD DN the agents point at. MWC NO MAXP xxxx Maximum number of agent channels. CALP POS IVR YES ALOG YES 4 T o e xit the overla y , enter **** . —End[...]

  • Page 25

    Configuring the CDN queue (LD 23) 25 Ta b l e 1 1 LD 23 - Configuring DFDN Prompt Response Notes REQ NEW TYPE ACD CUST xx Customer number for CallPilot. ACDN xxxx Enter the DFDN. MWC NO MAXP 1 Maximum number of agent channels. Enter 1 to make this a DFDN queue. NCFW 0 4 T o e xit the overla y , enter **** . —End— Configuring the CDN queue (L[...]

  • Page 26

    26 CallPilot resource configuration Prompt Response Notes TYPE CDN CUST xx Customer number for CallPilot. CDN xxxx Control DN of the CallPilot system (for example, 4300). DFDN xxxx The default ACD created above, in the procedure "Configuring the DFDN (LD 23)" (page 24) . 4 T o e xit the overla y , enter **** . —End— Configuring A CD[...]

  • Page 27

    Provisioning telephones (LD 11) 27 Prompt Response Notes TN aaa.bbb.ccc.ddd Terminal Number, where a = loop, b = shelf, c = MGATE card slot, d = channel for that card (0–31). DES dddddd Description. CUST xx Customer number for CallPilot. CLS WTA UNR VCE MMA FLAX KEY 0 ACD xxxx 0 yyyy xxxx = the ACD defined above in the procedure "Configuring[...]

  • Page 28

    28 CallPilot resource configuration 2 Enter LD 11 . 3 Enter the appropr iate values as described in the f ollowing tab le. F or prompts not listed in the f ollowing tab le, press Enter to accept the def ault. Ta b l e 1 4 LD 11 - Pro visioning telephones Prompt Response Notes REQ NEW TYPE a..a Telephone type For example: i2004 TN aaa.bbb.ccc.ddd T[...]

  • Page 29

    Enabling card slots (LD 32) 29 Prompt Response Notes KEY 0 SCR xxxx Where xxxx is the line number of the telephone. This is the number dialled or the line selected when the user makes a call from the telephone. For example: 4710 KEY 16 MWK xxxx Where xxxx is the CDN of the CallPilot system. For example: 4300 4 Repeat step 3 for each telephone to be[...]

  • Page 30

    30 CallPilot resource configuration 6 T o e xit the ov erla y , enter **** . —End— Saving CS 1000/M1 changes (LD 43) P erf or m the following procedure to sav e all configuration changes. If a reboot occurs bef ore you sa ve the system, all your changes could be lost. T ech tip: The prompt f or LD 43 is just a period ".". Entering t[...]

  • Page 31

    31 CallPilot ser ver g eneral description This section describes the hardware components of the CallPilot ser vers . F or CallPilot Release 5.0, there are two ser ver models: the 600r CallPilot ser ver and the 1005r CallPilot server . The 600r system is a small-capacity system that can handle up to 20,000 mailbox es. The 1005r is a large-capacity s[...]

  • Page 32

    32 CallPilot ser v er general description Figure 2 600r CallPilot server - front panel LEDs Ta b l e 1 5 600r CallPilot server - front panel LEDs Label Description A Power button B Reset button C Critical fault LED D Major fault LED E Minor fault LED F Power LED G Disk 0 activity/fault LED (green/amber) H Not used I Main power LED (green) J NIC act[...]

  • Page 33

    1005r CallPilot ser ver 33 Figure 3 600r CallPilot ser ver - back panel Ta b l e 1 6 600r CallPilot server - back panel contr ols and features Label Description A USB 0, USB1, USB2 (bottom to top) B PS/2 mouse input C SCSI port (requires terminator) D MPB96 card E Power supply F AC power input G Ground studs H ELAN input I Nortel server subnet (CLA[...]

  • Page 34

    34 CallPilot ser v er general description Figure 4 1005r CallPilot ser ver - front panel Ta b l e 1 7 1005r CallPilot server - front panel LEDs and controls Label Description A Power button B Reset button C Critical alarm LED D Major alarm LED E Minor alarm LED F Power alarm LED G NMI switch (not used) H ID switch I ID LED J NIC activity LED K Stat[...]

  • Page 35

    1005r CallPilot ser ver 35 Label Description R Hard drive 1 pull handle S Hard drive 1 release lever T Hard drive 0 pull handle U Hard drive 0 release level Back panel Figure 5 "1005r CallPilot ser ver - back panel" (page 35) shows the back panel on the 1005r . The back panel controls and features are described in T able 18 "1005r Ca[...]

  • Page 36

    36 CallPilot ser v er general description Label Description L USB 0 (dongle connects here) M Server management LAN port N SCSI port (does not require terminator) Nor tel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 May 2008 Copyright © 2007-2008, Nor tel Networks .[...]

  • Page 37

    37 CallPilot server preinstallation This task descr ibes the CallPilot ser ver preinstallation. Recommended tools • The f ollowing is a list of recommended tools for the job: — antistatic ESD wr ist strap kit — cordless power drill with various Phillips, Rober tson, and nut driver bits — hand-held Phillips, Rober tson and standard scre wdri[...]

  • Page 38

    38 CallPilot server preinstallation CallPilot server preinstallation tasks The f ollowing is a list of tasks you perf or m to prepare for CallPilot ser v er installation. T o link to detailed procedures for each task, click the text. • "Choosing a location" (page 38) • "Preparing the site" (page 38) • "Connecting to t[...]

  • Page 39

    Unpacking the server 39 4 Install the rac k, or ensure that a pre-e xisting rack is properly installed with sufficient space for the CallPilot ser v er and peripheral devices . The 600r is a 1U f or m f actor and the 1005r is a 2U f or m f actor . 5 Ensure that an external analog phone line is av ailable f or the USB modem. 6 Ensure that a single-[...]

  • Page 40

    40 CallPilot server preinstallation • monitor • ke yboard • mouse • USB modem • T andberg tape dr iv e • tapes • SCSI cable • power cords Place the per ipheral de vices in a safe , secure area near the installation site. 4 Open the software pac kage and check that the f ollowing software is included: • CallPilot image D VD for y o[...]

  • Page 41

    41 CallPilot server installation This task descr ibes the CallPilot ser ver installation. CallPilot server installation tasks The f ollowing is a list of tasks y ou perf orm to install the CallPilot ser ver . T o link to detailed procedures f or each task, clic k the te xt. • "Rack-mounting the server" (page 41) • "Installing per[...]

  • Page 42

    42 CallPilot server installation 5 Tighten all the nuts that you pre viously hand-tightened. 6 Slide the system into the rac k. Check that the inner rail fits together with the outer r ail. 7 T o secure the ser ver in place, install scre ws in the front-tab mounting brac ket to the rail. F or a two-post install, install f our scre ws through the c[...]

  • Page 43

    Installing cables and g rounds 43 6 Set the SCSI ID on the tape drive to 6 . 7 Install the monitor , ke yboard, and mouse in the same location as the ser ver . If you are using a KVM-type bo x, ensure that you ha v e visual contact with the LEDs on the CallPilot ser ver . 8 Plug the ke yboard and mouse cables into the PS/2 connectors on the rear pa[...]

  • Page 44

    44 CallPilot server installation 3 Install the power cords to all de vices, but plug them only into the receptacle, not into the end de vice. The de vices requiring power are: • 1005r ser ver — two pow er cords, redundant po wer supplies • 600r ser ver — one power cord • monitor — one power cord • tape drive — one pow er cord • EL[...]

  • Page 45

    Connecting the ser v er to power and star ting it 45 6 Install and connect the DS30X cab le from the s witch MGA TE card to the CallPilot MPB96, star ting from the switch side. The f ollowing are guidelines: • The 3 connectors of each DS30X cab le going to the MGate card are labeled with DS30X-1 to DS30X-3. Connect the DS30X-1 first, the DS30X-2[...]

  • Page 46

    46 CallPilot server installation Step Action 1 Plug the power cords into all peripheral de vices, including the monitor , tape dr iv e, and Ether net switch or hub as applicable to system setup . 2 T ur n on all peripheral devices . 3 Plug the power cords into the CallPilot server . Check that the status LEDs on the pow er supply are lit green. 4 D[...]

  • Page 47

    47 CallPilot ser ver configuration This task describes the CallPilot ser ver configuration. CallPilot server configuration tasks The f ollowing is a list of tasks y ou perform to configure the CallPilot ser ver . T o link to detailed procedures f or each task, clic k the text. • "Logging on to the CallPilot ser ver" (page 47) • &q[...]

  • Page 48

    48 CallPilot server configuration 3 In the Service Update (SU)/PEP Installation page, select Y es, I have updates that I want to install now . 4 Click Ne xt . A message appears, prompting you to install SUs and PEPs. 5 Browse to the PEP CD in the D VD-ROM (Z:) drive. F or e ver y PEP or SU to be installed, revie w the readme file for impor tant s[...]

  • Page 49

    Running the Configuration Wizard 49 Running the Configuration Wizard This procedure covers basic provisioning only . Y ou can perf or m additional provisioning and advanced configur ation, such as media allocation, channels, CDNs, and languages, after completing the basic provisioning steps in this procedure. Alter natively , you can run the Con[...]

  • Page 50

    50 CallPilot server configuration a. T ype the Computer name . b . Select the Time Zone . c. T ype the Area Code and Country Code . d. T ype the LD AP searc h base . e. Click Ne xt . 10 On the P assw ord Inf ormation page, when prompted, change the administrator pass word for the workstation local login as follo ws: a. T ype a new pass word (secur[...]

  • Page 51

    Running the Configuration Wizard 51 a. In the CND box, type the CDN configured in the procedure "Configuring the CDN queue (LD 23)" (page 25) . b . F rom the Application Name list, select V oice Messa ging . c. Click OK . 15 In the CND Information page, clic k Next . 16 Inser t the CallPilot 5.0 Language CD into the D VD dr iv e. 17 In[...]

  • Page 52

    52 CallPilot server configuration 21 When the configuration is complete , restar t the CallPilot server . —End— Configuring new mailbo xes and additional tasks P erf or m the f ollowing procedure to create new mailbo xes on the CallPilot ser ver . In this procedure, y ou create two test mailbo xes . Creating additional mailbo xes and other i[...]

  • Page 53

    Backing up the system 53 8 In the Channel Monitor page, under Channel Status , check that two channels are shown in dark b lue indicating an idle status. T ech tip: If a channel status is red, chec k the DS30 cab ling and then check the telephon y s witch provisioning. A cable ma y be plugged into the wrong slot or a card ma y be disabled or not pr[...]

  • Page 54

    54 CallPilot server configuration b. I n Select the specific date and time. <your time zone> , select the current date and time using the 24-hour clock. c. In the Description box, type a relev ant descr iption of the backup . d. Click Ne xt . 6 In the Confirm Schedule page, re view the backup inf ormation, and then click Finish . 7 In the [...]

  • Page 55

    55 CallPilot ser ver testing This task descr ibes how to test the CallPilot ser v er . CallPilot server testing tasks The f ollowing is a list of tasks you perf or m to test the CallPilot ser ver . T o link to detailed procedures for each task, clic k the te xt. • "Checking CallPilot connectivity and channels" (page 55) • "V er i[...]

  • Page 56

    56 CallPilot server testing • Check the pro visioning, to ensure the PBX is on the same subnet. • Check the pro visioning of the telephon y s witch. 2 T o check the CLAN connectivity , do the f ollowing: a. F rom the CallPilot ser v er console, click Start > Run . b . T ype cmd , and then click OK . The command prompt appears. c. T ype ping [...]

  • Page 57

    V er ifying that each CallPilot channel is functioning correctly 57 3 T ype the test mailbo x number f or the telephone you are on, f ollowed by the # key . 4 T ype the pass word f or the mailbo x, f ollowed b y the # key . The def ault pass word is 12 + mailbo x number . F or example , if the mailbo x number is 4500 the pass word is 124500. 5 When[...]

  • Page 58

    58 CallPilot server testing Step Action 1 Log on to CallPilot Manager on the local console. 2 In the CallPilot Manager toolbar , select Maintenance > Channel Monitor . 3 F rom both test telephones, simultaneously dial the CallPilot v oice messaging CDN. Call from one test telephone and leav e it off the hook while you dial from the other , so th[...]

  • Page 59

    What is next? 59 What is next? F or advanced configuration and provisioning inf ormation, ref er to the f ollowing NTPs: • Administrator Guide (NN44200-601) and CallPilot Manager online Help • Software Administration and Maintenance (NN44200-600) • Desktop Messaging and My CallPilot Installation and Administration (NN44200-305) • 600r Ser [...]

  • Page 60

    60 CallPilot server testing Nor tel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 May 2008 Copyright © 2007-2008, Nor tel Networks .[...]

  • Page 61

    61 Appendix Installing the CallPilot 5.0 image The CallPilot 5.0 software comes preinstalled from the f actor y . If the installed image becomes corrupted, perf orm this procedure to install the CallPilot 5.0 image again. Installing the CallPilot 5.0 image Step Action 1 Inser t the CallPilot Image D VD f or the platform type you are recov er ing in[...]

  • Page 62

    62 Appendix Installing the CallPilot 5.0 image The ser ver star ts the Windows 2003 configuration. During the Windows 2003 configuration, the ser ver restar ts se v eral times. After the last restar t sequence, the Windows login dialog appears. 8 Return to "CallPilot ser ver configur ation" (page 47) . —End— Nor tel CallPilot Quick[...]

  • Page 63

    63 Appendix Configuring phantom DNs This appendix descr ibes how to configure phantom DNs. There are two reasons to configure phantom DNs on the switch: • to create a dialable number f or CallPilot ser vices such as Application Builder configurations and voice f or ms • to create vir tual f ax DNs f or users who w ant a separ ate f ax numbe[...]

  • Page 64

    64 Appendix Configuring phantom DNs 2 Enter LD 97 . 3 At the REQ prompt, enter CHG . 4 At the TYPE prompt, enter SUPL . 5 At the SUPL prompt, enter xxxx , where xxxx is the loop number , prefix ed with N to designate the loop as a phantom loop , or with V to designate a vir tual loop . F or Large Systems, xxxx = N0–N156 in multiples of 4. F or [...]

  • Page 65

    Creating a phantom DN 65 Prompt Response Notes CLS WTA UNR FTR DCFW nn xxxx Note: After you type the response and press Enter, the ftr prompt appears again. To continue, press Enter again. nn = maximum number of digits in the DCFW DN xxxx = the CDN to which this DN forwards For example: DCFW 04 4300 —End— Nor tel CallPilot Quickstart Guide NN44[...]

  • Page 66

    Nor tel CallPilot Quic kstar t Guide Copyright © 2007-2008, Nor tel Networks All Rights Reser v ed. Publication: NN44200-313 Document status: Standard Document version: 01.02 Document date: 19 May 2008 T o provide feedbac k or repor t a problem in this document, go to w ww. nor tel.com/documentfee dback . Sourced in Canada. The information in this[...]