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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Nortel Networks X-6000, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Nortel Networks X-6000 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Nortel Networks X-6000. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Nortel Networks X-6000 should contain:
- informations concerning technical data of Nortel Networks X-6000
- name of the manufacturer and a year of construction of the Nortel Networks X-6000 item
- rules of operation, control and maintenance of the Nortel Networks X-6000 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Nortel Networks X-6000 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Nortel Networks X-6000, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Nortel Networks service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Nortel Networks X-6000.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Nortel Networks X-6000 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
CallPilot . TM Release 2.0 Voice Mail User Guide[...]
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Page 2
2 Con t e n t s Welcome t o CallP ilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Working with CallP ilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 CallPi lot keypad c omma nds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Using stan dard com mand[...]
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Page 3
3 We l c o m e t o CallPilot CallPilo t from Nor tel Networks is an adv anced b usines s communic ati ons system that off er s e x ceptiona l fl e xibi li ty f or managing y our messagi ng needs. Y ou can work with CallPilo t f rom y our telephone or y our computer . Here are some of the man y CallPilot f eatures y ou can use b y entering commands [...]
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Page 4
4 W orking w ith CallPilo t How to use thi s guide This guide expl ains in det ail h ow to work with Cal lPilot from t he keypad of your toucht one tel ep hon e . If y ou w ant t o u s e a f eature o r s ervice d es cribe d in th is g ui de but y o u c an no t ac ce ss i t, che c k w it h y our adm in is tr a tor . Call Pilot terms Access n umb ers[...]
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Page 5
CallPi lot keypad comma nds Message Options Login Message List Commands 1 Urgent On/O ff 2 3 Economy On/Off 4 Private On/O ff 5 Acknowl- edge On/Off 6 Timed Delivery 7 Add Attachment 8 9 * Options Help 0 # Cancel/ Exit 4 Reply All 5 Compose 6 Dele te/ Restore 7 8 9 Send * Message Help 0 Message Options # Cancel/ Exit 1 Re ply 2 Play Envelop e 3 For[...]
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Page 6
6 Using sta nda r d comma nds Call Pilot has many st anda rd comma nds th at are common to all features, so you don ’t need a ma in menu . For e xample, Play is always 2 , Rec or d i s al w a ys 5 , and Hel p is alw a ys * . If y ou lear n these st anda rd co mmands, you ca n use al l Call Pilo t features witho ut me morizi ng e very step . Playi[...]
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Page 7
7 Logging in to your mailb ox T o lo g in to your C allPi lot mail box, you need t he Cal lPi lot mu ltimed ia me ssagi ng a ccess nu mb er , an d y our ow n ma il bo x nu mb er an d pa ss word. Y our admi nistra tor gives you these num ber s and any ot her numb ers you ne ed for Call Pilot features and ser vic es. Keep a h andy r ecord of t hese n[...]
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Page 8
8 Chan gi n g yo u r pa s sw ord When y ou l og i n f or the fir st ti me , y o u mu s t c ha ng e y our p as s word fr o m th e one y ou were first assign ed. Afte r that, y ou can ch ange y our pass word as oft en as requi red. Y our admini s tr ator se ts th e mi ni mu m le ng th f or a p ass word. T o change your password 1 While logged in to y[...]
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Page 9
9 Recor ding greetings Y ou can re cord exter nal, in ter nal, an d tem porar y greet ings. C alle rs from ou tsid e your orga nizat ion hear your exter nal greetin g, ca ller s with in your org aniza tion he ar your inter nal greeti ng. If you don’t reco rd an inter nal gre eti ng, a ll cal lers hear your extern al greet ing. Y ou can re cord a [...]
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Page 10
10 Assigning a custom oper a tor Y o u ca n off er y o ur ca ll ers t he op ti on of lea vin g a m es s ag e or spea ki ng to o ne of y our assis tants or colle ague s . In y our g reeti ng, tel l cal lers to pr ess z er o if the y wish to spea k to thi s per son in your abse nce. The cu stom o perator numbe r is th e numbe r your cal lers reach w [...]
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Page 11
11 Pla ying your messages CallPilo t le ts y ou k no w wh en y ou ha ve ne w messages . Y our tele pho ne m a y hav e a messa ge w ait in g l ig ht , or y ou ma y h ear a sp eci al di al to ne w h en y o u p ic k up the h a n d s e t. Y our mailbox summa r y tell s you the numb er of new voice and fax messages in your mess age list and if any of th[...]
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Page 12
12 Cha nging message speed Y o u can ch ange the spee d of a mess age w hile pla yi ng it. F o r e xam ple , if y our ca ller spok e very f as t , y ou c a n s l o w d o wn t he m es s age . T o pla y a message slo wer or f aster While y o u are pla ying a mes sag e, pres s 2 1 to slow it down, or pre ss 2 3 to sp eed i t up . Y o u can inc rease t[...]
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Page 13
1 3 Ca lling the sender Y o u ca n pl ac e a c a ll to th e s e nd er of a me ss ag e , if Ca ll Pil ot c an ad dr ess th e s en de r . T o call the sender 1 After listen ing to a m essage or w hile it is pla ying, press 9 to call th e sender . 2 Speak to th e sender or lea v e a mes sage. 3 When y ou h av e fini shed y our c all, hang up . Y o u m[...]
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Page 14
1 4 Forwar ding a mes sage Y ou can forward a me ssage to anot her ma ilbox, to a di str ibution list , or to a t elep hone numb er . Y ou can al so re co rd an i ntr od uc tio n to th e o rigin al mes s ag e . Y ou cann ot f orw ar d a mess age ma rke d Priv at e. T o forward a mess age 1 After listen ing to a m essage or w hile it is pla ying, pr[...]
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Page 15
1 5 C omposing a message T o co mpose a m essag e, you ad dress it f irs t, th en r ecord your messa ge a nd se nd it . Y ou can ad dre ss a m ess ag e to on e o r m o re peop le or di st ribu ti on li st s . Be f ore you s en d a mess age, you can edi t it and a dd mes sage o ptio ns. Y ou can also att ach othe r messa ge s , inc lu di ng f axe s [...]
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Page 16
1 6 A dd r e s s i ng a m e s s a ge Y o u c a n a d d r e s s y o ur m e ss a g e s t o l o c a l m a i l b o x e s a n d d i s t r i b u t i on l i s t s. For the required prefixes, press * for Help when addressing, or ask your administrator. Keep a record of these prefixes in Your CallPilot numbers , page 31. W h e n C a l l P i l o t p r om p t[...]
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Page 17
17 Addr essing by na me Y ou can ent er a n addre ss by spelli ng a pe rso n’s na me on your te leph one keypad inste ad o f ent er ing a numbe r . Y ou can u se n ame addres sing for addr essin g a me ssage, crea tin g a d is trib ution li st, e xpress m e ss ag in g, and thru-d ia li ng. When you have enter ed al l the re quir ed addr esse s, r[...]
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Page 18
18 Adding message options When you c reate a messag e, you can indi cate that you want it hand led in a sp ecial way . The mes sage opti ons ar e Urge nt, Ec onomy , Pr ivate, Acknowled gmen t, and T imed Deli ver y . A messag e can not be tagg ed bo th Urg ent and Ec onomy . Before se ndin g the mess age, you can check th e opti ons by pre ssin g [...]
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Page 19
19 Adding message attachments T o add an a ttachment to a message Y o u c a n at t a c h o n e o r m o re v o i c e m e s s a ges c u rre n t l y in your mailbox to your message b e f o r e s e n d i ng i t . Y o u c a n n ot a tt a c h a m e ss a ge ma r k e d Private. 1 Be f o re o r a f ter r e c o rdi n g a m e s s a ge , pre s s 7 0 f or M e s[...]
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Page 20
20 Express messagi ng Expr ess messa ging is a fast way to send a mess age to a nother mail box without l oggi ng in to y our own m ai lb o x to com po se a nd se nd the m es sa ge . Y ou ma y al s o b e ab le to send a fa x by e xpre ss f ax messag ing. Ask y our ad ministr ator f or the e xpre ss messag ing numbe r and if express fax mess aging i[...]
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Page 21
2 1 Distribution lists A dist ributi on li st saves you time when you se nd mess ages to the sa me grou p of addres se s . Y ou c an c rea te up to 9 9 per so na l di st rib u tion li st s , a nd rec o rd a n am e to ident ify e ach li st. Ea ch perso nal d istr ibutio n list ca n cont ain u p to 200 en tr ies. Y ou can als o use shar ed di str ibu[...]
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Page 22
2 2 Remote Notification Call Pilot can no tify you of new me ssag es at a re mote tel eph one or pa ger. Instead of calli ng in to your mailb ox to retrieve your messages, you can specif y a number, day , and time f or Remote N oti fi ca ti on . Y ou can c ha ng e t he se s et tin gs e as il y , and t urn Remote Noti fica tion on or off as need ed.[...]
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Page 23
2 3 Remote Notification (c onti nued ) W or king in Remote Notification setup Ther e are f our main se tti ngs in Remote Notif icat ion: t elep hone or page r numbe r , messa ge n oti fi ca ti on ty pe , notificat io n d a ys, an d n otifi c ati on ti m es . At e ac h se tt in g, CallPilo t tells you the curre nt setti ng and al low s you t o ke ep[...]
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Page 24
2 4 Remote Notification (c onti nued ) Y ou can set one numb er at whi ch you wil l be no tifie d of new mess ages o n all the days and ti mes you spec ify . The re mote number you specify must be a numb er allowe d by CallPilo t. Ask y our ad mini str ator i f y ou c an u se th is n umb er f o r remo te not ific atio n. Y our admini strat or ma y [...]
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Page 25
2 5 Remote Notification (c onti nued ) T o cha nge your notification days (continued) 1 In Remote No tificatio n setup c hange , press 5 wh en prompt ed f or noti fication da ys . Y ou can pre ss # to l eav e this settin g withou t changin g it, or contin ue. 2 Select each no tifica tio n da y by pres si ng th e n u mbe r co rrespon di ng to that d[...]
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Page 26
26 When you ar e the caller When y o u a re c al lin g an ot her pe rs on ’s C a ll Pil ot m ai lb o x, y ou can use man y of the messag ing co mmand s descr ib ed in thi s guid e. Y ou can also tel l cal lers fro m outs ide your orga niza tion how to use these com mands. H ere are some convenient an d time - sav i ng ti ps . Interruptin g greeti[...]
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Page 27
27 Y our CallPilot number s Voice Mail ac c ess n u m b er: 434-984-7099 or X-7099 Express Messaging number: X-6000 Name Dialing/Name Addressing prefix: 11[...]
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Page 28
28 Document inf orma tion CallPilot Multimedia Messaging User Gui de Copyright © 2002 Nortel Networks, All Rights Reserved Inf or ma tion is subject to change without notice . Nor tel Networ ks reser ves the right to make changes in design or components as progress in engineer ing and manufacturing may warrant. For soft copy release only Product r[...]