Nortel 2050 manual

Nor tel Communication Ser ver 1000 IP Softphone 2050 User Guide[...]

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Revision history 3 Revision histor y May 2007 S tan dard 01.02. This documen t is issued to support Communication Serve r 1000 Release 5.0. This document contains infor mation previously cont ained in the following legacy document, now retired: IP Sof tphone 2050 User Guide (NN- 10300-054 ). June 2006 S tanda rd 4.00. This document is up-issued to [...]

Revision history 4[...]

Contents 5 Contents IP Softphone 2050 overview . . . . . . . . . . . . . . . . . . . . . . . . 13 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Call Control window . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 6 Installing and sett ing up the IP So ftphone 2050 . . . . . . . . 29 System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Supported operating systems . . . . . . . . . . . . . . . . . . . . . 29 Nortel USB Audio Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Installing the IP Softphone 2050[...]

Contents 7 Making temporary edits to contacts . . . . . . . . . . . . . . . . . 45 Deleting CS 1000 Directory contacts . . . . . . . . . . . . . . . . . . . 46 Finding CS 1000 Directory contact s . . . . . . . . . . . . . . . . . . . . 46 Dialing from the Personal Directory . . . . . . . . . . . . . . . . . . . . 46 Dialing from the Redial List . .[...]

Contents 8 Using the File menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Using the Edit menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using the Keys menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using the View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Using the Help menu[...]

Contents 9 Using NetEQ (Global IP Sound) . . . . . . . . . . . . . . . . . . . . 72 Overriding commu nication server va lues . . . . . . . . . . . . . 72 Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Hot Keys [...]

Contents 10 Setting CS1000 Director y user prefer ences . . . . . . . . . . . . 86 Setting your language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Enabling the Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Setting Ca[...]

Contents 11 Cannot hear audio through headset . . . . . . . . . . . . . . . . 103 Sound still comes out of my comput er speakers . . . . . . 103 Directory problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105[...]

Contents 12[...]

IP Softphone 2050 overvie w 13 IP Softphone 2050 over view The IP Softphone 2050 is a business teleph one applicati on that you can use to make and take calls over your computer . Using a headset or handset co nnected to your PC, you control calls with a click of the mouse pointer, from your PC keyboa rd, or from the USB Audio Adapter. Designed to [...]

IP Softphone 2050 overview 14 — Shift (Outbox) — Services — Expand • Dedicated call pr ocessing keys: —H o l d — Goodbye —A n s w e r —V o l u m e —M u t e —N a v i g a t i o n — Message Waiting • User-selec ted ringer that lets th e PC speaker s or the he adset ring for incoming calls • Choice of the following inte rfaces[...]

IP Softphone 2050 overvie w 15 • “Call Control window” on page 15 • “Local Directory windo w” on page 15 • “Settings window” on page 15 • “System tray icon and menu ” on page 15 • “i2050.exe applica tion” on page 16 Call Contr ol window The IP Softphone 2050 Call Contro l window displays the line keys, feature bu ttons[...]

IP Softphone 2050 overview 16 i2050.exe application The i2050.e xe application lets the IP Softphon e 2050 communica te with the server. It laun ches when you st art the IP Softphone 2 050 but remains hidden in the backg round. To verify that the i20 50.exe is running, open the Windows Task Manager. To view the i2050.exe pro cess, select Processes [...]

IP Softphone 2050 Call Control window 17 IP Softphone 2050 Call Contr ol window The IP Softphone 2050 Call Control window supports the 1140 skin — designed to look and feel like th e de sktop IP Phone 1140—a s well as an additional two compact skins, available in black and silve r. The IP Softphone 2050 also su pports an Accessibility Interface[...]

IP Softphone 2050 Call Control window 18 Call Contr ol window The Call Control win dow (see Figure 1 below and Figure 2 on p age 19 ) includes the standard features that let you make and manage telepho ne calls. For information about th e elements of the Call Control window, see Table 1 on page 20 . Figure 1: Call Control Window—1140 Soft ke ys M[...]

IP Softphone 2050 Call Control window 19 Figure 2: Call Control Window—Compa ct skin (silver) Accessibility Inter face The Accessibility Interface works with JAWS® for Windows from Freedom Scienti fic—screen reading softwa re that lets visu ally impaired users access the full rang e of IP Softphone 2050 features. The Accessibility Inte rface h[...]

IP Softphone 2050 Call Control window 20 Call Contr ol window elements and functions Table 1 describes th e elements and functions of the Call Control window. T able 1: IP Softphone 2050 compo nents and functions (Par t 1 of 3) Element Functio n Primary display To provide call in formation (such as Caller ID) and instructions for using certain soft[...]

IP Softphone 2050 Call Control window 21 Navigation arrows To scroll through menus and lists in the display area. Use the Send/Enter key at the center of the navigatio n cluster t o confirm menu selec tion (1140 skin only). Volume decrea se increase To increase or decrease th e headset volume. Mute To listen to the re ceiving party without transmit[...]

IP Softphone 2050 Call Control window 22 Hot keys You can assign keyb oard hot keys t o access the full ra nge of Call Control window functions and menu options. Adding a hot key To add a new hot key: 1. Open the Se ttings window. For informa tion about opening th e Settings window, see “Opening the Settings window” on page 62 . 2. Select Hot K[...]

IP Softphone 2050 Call Control window 23 4. From the Items list, select the fe ature to which you want to assign a hot key. 5. Under Press a new shortcut key , enter the key combination—“Alt + Ctrl + V”, fo r exam ple—that you want as your h ot key. 6. Click Assign . Note: If the key combination is already taken, th e previously assigned fe[...]

IP Softphone 2050 Call Control window 24 4. From the Items list, select the feature fro m which you want to remove a hot key. 5. Click Remove . System tray icon and menu Use the IP Softphone 2050 system tr ay icon menu to manage phone calls and messages witho ut opening the Call Co ntrol window. To access the me nu, right-click the IP Softphone 205[...]

IP Softphone 2050 Directories 25 IP Softphone 2050 Directories The IP Softphone 2050 uses two directories for maintaining and accessing contacts: the Loca l Directory, stored o n your lo cal hard dr ive, and the CS 1000 Directory, sto red on your server . Local Director y The IP Softphone 2050 Local Directory lets you store as many phone directorie[...]

IP Softphone 2050 Directories 26 — On the Shortcut Bar , select Directories > Local Directory . — On the menu, select V iew > Local Directory . Note: T o open a prev iously accesse d Local Directo ry , select File > Recent Local Directories , and then sele ct the Lo cal Directo ry you want to open. For information abou t managing co nt[...]

IP Softphone 2050 Directories 27 • DN at work (up to 31 characters) • DN at hom e (up to 31 charac ters) • Cell phone (u p to 31 characters) • Pager ( up to 31 ch aracters) Callers List The Callers List can contai n up to 10 0 entries. When th e list is full, the system over writes the olde st entry. In Directory View mode, the caller’s n[...]

IP Softphone 2050 Directories 28 • Time of the last call occurrence • Time/date Opening CS 1000 Director y features To open the Per sonal Directory, Redial List, or Ca llers List: 1. From the Call Cont rol window, click Dire ctory . 2. Scroll and select an it em from the following list: — Personal Directory — Callers List — Redial List ?[...]

Installing and setting up the IP Softphone 2050 29 Installing and setting up the IP Softphone 2050 System requirements To use the Nortel IP Softp hone 2050, you re quire: • Pentium-co mpatible CPU ( 200 MHz or higher) • 128 Mbytes RAM or hig her for Microsoft Windows 2000 • 256 Mbytes RAM or hig her for Windows XP • 55 Mbytes or higher free[...]

Installing and setting up the IP Softphone 2050 30 Nor tel USB Audio Kit The USB Audio Kit lets you he ar and speak with your call ers. To ensure proper IP Soft phone 2050 functiona lity, use only the followin g Nortel- supported (or compatible) USB audio kits: • Nortel Enha nced USB Adapter (d esktop) • Nortel Mobile USB Adapter (mobile) • A[...]

Installing and setting up the IP Softphone 2050 31 Installing the USB Headset Kit The IP Softphone 20 50 supports a desktop USB h eadset adapter, as well as a mobile adapte r. Follow these steps to install th e USB Headset Kit: 1. Ensure that you h ave the proper system re quiremen ts as listed in “Nortel USB Audio Kit” on page 30 . 2. Ask your[...]

Managing contacts from the Local Directory 32 Managing contacts fr om the Local Director y You can use the followin g options to manage contacts in the Local Directory: • “Adding contacts to a Local Dire ctory” on page 32 • “Editing contacts in the Lo cal Directory” on page 33 • “Deleting contac ts from the Local Directory ” on pa[...]

Managing contacts from the Local Directory 33 6. Select the Settings tab to define the default dialing number as Business , Home , or Mobile . 7. Click OK . Note: For more info rmation about e ntering information in the prope rty fields, see “Using the Properties dialog box” on p age 38 . To add a contact to a group: 1. In the Sh ortcut Bar, s [...]

Managing contacts from the Local Directory 34 Deleting contacts fr om the Local Director y You can delete contacts from the Loca l Directory or remove contacts fr om a group of shortcut links. To delete a contact fro m the Local Directory: 1. Open the Loca l Directory . For details, see “Op ening a Local Directory from the Call Control window” [...]

Managing contacts from the Local Directory 35 — Click Find Contact on the toolbar. The Find Contact window appears. 3. Enter the na me of the contact you want to find. Note: Names in the directory are formatted as last name, first name . Use this format when searching for a contact. 4. Click Find Now . Search results display in the Find Contact w[...]

Managing contacts from the Local Directory 36 — Double-click the phon e number you wa nt to dial. — Double-click the contact's name. — Right-click the contact's entry, and then click the desired telephone n umber in the m enu. — To dial the default telephone nu mber, click Dial on t he toolbar. — Click the arrow beside the Dial [...]

Managing contacts from the Local Directory 37 2. Find the contact using one of the following metho ds: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of the co ntact to find it. 3. To dial the selected entr y, double- click the contact. Managing Gr oups in the Shor tcut Bar You can add, re move[...]

Managing contacts from the Local Directory 38 A cursor appears in the Gr oup button. 4. Enter the ne w name you want the group to be called. 5. Press Enter . Note: T o view the list of cont acts within a group, click the desired group in the Shortcut Bar . Using the Pr operties dialog box Use the Properties dialog box to enter or change contact inf[...]

Managing contacts from the Local Directory 39 Pr oper ties — General tab Use this tab to stor e a contact’s na me, address, e- mail address, co mpany information, and telephone number s. To create a contact reco rd, enter the contact’s name and at least one telepho ne number. All other information is optional. Note: T o add a half-second dela[...]

Managing contacts from the Local Directory 40 • Outlook directory • Windows Address Book directory (WAB) To access these extern al directories, you must cr eate a link to the desired directory in the Sh ortcut Bar. After you ad d the directory, an icon appear s in the Shortcut Bar . You can the n click the icon to view or dial contacts in that [...]

Managing contacts from the Local Directory 41 To add a new schema to the list: 1. From the Schema tab, click Add . A Dialog box opens. The Dia log box lists all current na mes and fields used by the LDAP directory. 2. In the Schema Name field, enter the name you want to use for your new LDAP sche ma. 3. Click OK . To remove a schema from the list: [...]

Managing contacts from the Local Directory 42 Linking to Windows Address Book director y To add a link to a WAB d irectory in the Shortcut Bar: 1. From the menu, sele ct Direct ory > Add Link To > Windows Address Book . A Properties dialog box appea rs. 2. In the Directory Name fie ld, enter the name of your Windows Address Book directory, as[...]

Managing contacts from the Local Directory 43 Note 1: Y ou cannot directly a dd contacts to an exte rnal direct ory from within the Local Directory . Note 2: If the content s of an extern al directory change, yo u must first update that dire ctory for the changes to show in the Local Directory . T o update, right-click the i mported directory and c[...]

Managing contacts from the CS 1000 Directory 44 Managing contacts fr om the CS 1000 Director y Your server supports the followin g CS 1000 Directory fe atures: Personal Directory, Redial List, and Callers List. You can use the followin g options to manage contacts in CS 1000 Directory features: • “Adding contacts to the Pers onal Direct ory” [...]

Managing contacts from the CS 1000 Directory 45 Note 1: Unlike the Local Dir ectory , CS 1000 Dir ectory fe atures (Personal Directory , Redial List, Callers List) are stored on th e Application Server . Note 2: Y ou can al so add cont acts to the Persona l Directory by copying entries fr om the Corporate Directo ry , the Redial List, the Callers L[...]

Managing contacts from the CS 1000 Directory 46 Deleting CS 1000 Director y contacts To delete a contact fro m the Personal Directory, Redial List, or Callers List: 1. On the Call Control window, click Directory . 2. Select the Persona l Directory , Redial List , or Callers List . 3. Search for the entry. 4. Highlight the entry. 5. Click Delete . 6[...]

Managing contacts from the CS 1000 Directory 47 3. Find the contact using one of the following: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of the co ntact to find it. 4. To dial the selected entr y, double- click the contact. Dialing fr om th e Redial List To dial from the Redia l List in t[...]

Managing IP Softphone 2050 calls 48 Managing IP Softphone 2050 calls Making telephone calls Before making a call, ensur e that you are wearing your h eadset. To make a call: 1. Open a Line using one of the following methods: — On the Call Control window, click Answer/ Headset . Your main telephon e line appears. —S e l e c t Keys > Answer . [...]

Managing IP Softphone 2050 calls 49 You can answer a ca ll using one of the following methods: — On the Call Control window, click Answer/ Headset . — Click the Line key of whichever line is ringing. Note: Answering a new call automatica lly puts any active c alls on hold. T o switch between active callers, click the ap propriate Line key to re[...]

IP Softph one 2050 USB Headset Adap ter 50 IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit befo re using the IP Softphone 2050. See “Installing the USB Head set Kit” on page 31 . Over view The features of the USB Headset Ada pter are described in Table 2 . T able 2: USB Headset Adapter el ements and functions (P ar[...]

IP Softphone 2050 USB He adset Adapter 51 Answer butto n To answ er an in coming c all, press Answer . If you have no incoming call when you press this button, the IP Softp hone 2050 sele cts a line an d you hear a dial tone. Release button Press the Release button to termin ate the cu rrent call. Mute button Press the Mute button to mute a call. W[...]

IP Softph one 2050 USB Headset Adap ter 52 Answering calls with the USB Headset Adapter You can use the USB Headset Adapte r to answer calls whenever th e IP Softph one 2050 is runnin g—even if minimize d or runnin g in the background. To answer a call using the USB Headset Adapter: 1. Ensure that you a re wearing your headset. 2. Press Answer . [...]

IP Softphone 2050 USB He adset Adapter 53 Muting a call When you mute a call, you can still hear your caller, but your c aller cannot hear you. To mute a call using the Headset adapter, press the Mute button. Using the Smar t Functions menu The Smart Functions menu provides quick access to IP Softphone 205 0 features. You can customize what appears[...]

IP Softph one 2050 USB Headset Adap ter 54 Customizing the Smar t Functions menu You can custo mize the features th at appear on the Sma rt Functions menu using the Conf iguration Utility. To custo mize the Smart Funct ions me nu: 1. From the Call C ontrol window, select File > Settings > USB Headset . The USB Headset Settings window opens. 2[...]

IP Softphone 2050 USB He adset Adapter 55 3. In the Command box, enter the path name and file name of the function you want to add. Note: If you do not know the pathname or file name of the function, click Browse beside the Command box. Y ou can then navigate to the correct file, select it, and click Open . 4. In the Arguments box, enter any argume[...]

IP Softph one 2050 USB Headset Adap ter 56 To remove a custom function: 1. Select the custom function you want to remove . 2. Click Delete . 3. To confirm the dele tion, click Yes .[...]

IP Softphone 2050 macros 57 IP Softphone 2050 macr os About macr os with the IP Softphone 2050 Use the IP Softphone 2050 to enter macros. A macro is a sequence of keystrokes that you can use to au tomate repetitive actions. For examp le, you can prog ram a macro that sele cts a particular telephone line and then dials a teleph one number a utomatic[...]

IP Softphone 2050 macros 58 7. To exit the Macr os dialog box, click OK . Note 1: Use the Pause action to in troduce a half-sec ond de lay in the macro—a require ment for some Intera ctive V oice Response applications and voicemail systems. Note 2: Y ou can move macro items up and down the macro list. Select the macro item you want to move, and t[...]

IP Softphone 2050 menu commands 59 IP Softphone 2050 menu commands Call Contr ol window menu command The IP Softphone 2050 suppo rts a Windows-style menu comma nd system, with File, Edit, Ke ys, View, and Help menus all available. With Show Menu Bar selected, th e menu bar appear s above the Call Co ntrol window. To show th e menu, se lect View >[...]

IP Softphone 2050 menu commands 60 Using the Edit menu From the Edit menu, you can choose from any of the follo wing: • Copy —Copies the conten ts in the display window for use in other applications. • Paste —Pastes phone numbers or other dialable strin gs copied from other app lications. • Input Mode —Sel ects method that the ap plicat[...]

IP Softphone 2050 menu commands 61 • Send —Select to confirm menu selections and termin ate input sequences. • Features —Se lect to view a list of available, server-sup ported features . • Macros —Fro m the macros menu, select th e macro you want to dial. Using the V iew menu From the View me nu, you can cho ose from any of the followin[...]

IP Softphone 2050 Settings 62 IP Softphone 2050 Settings Use the Settings window (shown in Figure 3 ) to access and configu re the many IP Softphone 2050 features and functions. You can open the Settings window from the Windows Start Me nu or from the IP Softphone 2050 Call Control window. Figure 3: The Settings Window Opening the Settings window U[...]

IP Softphone 2050 Settings 63 Using the Settings window The following section s describe how to configur e the various IP Softphone 2050 features an d functions: • “Profiles” on page 64 • “Server” on page 66 • “Skin” on page 68 • “Features” on page 68 • “Macros” on page 69 • “Audio” on page 69 • “Sound Device[...]

IP Softphone 2050 Settings 64 Pr ofiles Use profiles to configure the IP Soft phone 2050 . Using profiles , you can keep multiple IP Softphone 2050 configuration s on the same computer. When you make chan ges to an y featur e or fun ction, the changes affect only the current profile. Note: The name of the current profile appear s at the lower right[...]

IP Softphone 2050 Settings 65 Modifying pr ofile names To modify a profile na me: 1. From the list of prof iles, select th e profile that you want to modify. 2. Click Modify Name . The Profile Name text box ope ns, with the name of th e profile highlighted. 3. Enter the ne w profile name. 4. Click OK . The new name sho ws in the list. Selecting pr [...]

IP Softphone 2050 Settings 66 2. Save your profiles using the file name and directory o f your choice. Your current IP Softphone 2050 pr ofiles are now saved as “Config Backup Files” (*cfx). Impor ting profiles Use import to restore backed-u p co nfiguration files for current use. To import saved profiles: 1. Click Import . An Open dialog box o[...]

IP Softphone 2050 Settings 67 To use the Automatic (DHCP) method: 1. Select the Automatic (DHCP) chec k box. 2. From the Server list, select your server. You can ch oose from the Primary, Secondary, or Application (XAS) servers. Note 1: Primary and Seconda ry servers a re assigned by DHCP . Note 2: XAS support is reserved for future use. Using IP a[...]

IP Softphone 2050 Settings 68 Resetting the connection To reset the server connection while the IP Softphone 20 50 is running, click Reset . Skin Use the Skin dialog bo x to select th e 1140 skin or one of two available compact skin colors ( black or silver). You can al so use this dia log box to switch to the Accessibility Interface. To choose the[...]

IP Softphone 2050 Settings 69 The Feature Men u lists all available server-su pported features. Use th e arrow keys to move individual items up and down in the list. The list includes: •M e s s a g e • Directory •S h i f t • Services • Expand •C o p y •Q u i t • Redial List • Caller List Note: In CS 1000 systems, the A vailable Fe[...]

IP Softphone 2050 Settings 70 Sound Devices Use the Sound Devices dialog box to select and set the various IP Softphone sound devices. The dialog box is separated into two areas: • Headset or Handset device • Handsfree /Ringing/Paging device Headset or handset device When usin g a head set or h andset, use this area to: • Select the micr opho[...]

IP Softphone 2050 Settings 71 The Microphone text box displays th e curr ently selected microphone. To change the micro phone, select the microphone you want to use fro m the microphone list. The Speaker text box disp lays the c urrently select ed spea ker. To ch ange the speaker, select the spea ker you want to use from the sp eaker list. To adjus[...]

IP Softphone 2050 Settings 72 Selecting MAC addresses To select a MAC addre ss: 1. Click Auto-Create . The Hardware I D text box displays the next address in a rang e of addresses. 2. Continue clicking Auto-Create to move through the rang e of available add resses, until yo u find the one you need . After you click through all avai l able MAC addr [...]

IP Softphone 2050 Settings 73 Select the Override communic ation server values to adjust the following values: •J i t t e r • Highwater Mark • Early Packet Resyn c • Late Packet Resync Jitter Though voice frames are transmitted at a fixed rate, some frames arrive faster or slower tha n others. This can result in degraded sound qu ality call[...]

IP Softphone 2050 Settings 74 Both resync values must be set at least fiv e times the Highw ater Mark. Calculate the resync value s using the following formula: frame size x highwater mark x 2. The frame size refers to the number of milliseconds per frame. Frame size is assigned by the communica tion s server. A typical frame size is 10 millisecond[...]

IP Softphone 2050 Settings 75 Sounds Use the Sounds dialog box to select sound effects for when the IP Softphone 2050 connects to, or disconnects from, a call server. You can assign a sound to an y of the following three events: • Server connected • Server u nreachable • Server u nresponsive To assign a sound to an even t: 1. From the Select [...]

IP Softphone 2050 Settings 76 Use the Text Replacem ents dialog box to modify the server-sup plied text in the Accessibility Interface. Modifica tion lets you shorten or eliminate superfluous langua ge picked up by the scr een-reading so ftware. The text replacement table lists all the text r eplacement rules that are currently assigned. Both the o[...]

IP Softphone 2050 Settings 77 To assign a sound for eith er the message or mute lamp: 1. From the Select a condition list, select Message Lamp On or Mute Lamp On . 2. Select Play sound . 3. Enter the path and file name of the audio file you want to use. You can also sear ch for the file by clicking the browse button . When selected, the file name a[...]

IP Softphone 2050 Settings 78 About The About dialog box displays current info rmation about the IP Softphone 2050, including the following: • Current ve rsion number • Copyright information • Nortel logo • Global IP Sound logo Language Use the Languag e dialog box to select the lang uage for the IP Softphone 20 50 Settings window, Local Di[...]

IP Softphone 2050 Settings 79 • Launch th e Personal Ca ll Recording application. • Display a warning message wh en call recording is enabled. Information about the third party application shows in the following fields: • Application displays the name of the third party application . • Version displays the current version number of the ap p[...]

IP Softphone 2050 Settings 80 Selecting the headset For optimal pe rformance, se lect the he adset from the list that matches the headset currently con nected to your USB Headset Adapter. To choose a headse t: 1. From the list, select the headset you are usin g. 2. Click Apply . Setting external lamp contr ols Note: The external lamp is available o[...]

IP Softphone 2050 Settings 81 To enable Manual Over ride, select the caden ce you want from the list. To disable Manu al Override, select None . Headset Di sconnect With Headset Disco nnect enabled, the external lamp activate s when the headset registers as disconnected from the USB Headset Adapter. To enable Headset Disconnect, select the caden ce[...]

IP Softphone 2050 Settings 82 • Message Waiting Using the backlight The USB Headset Adapter uses a ba cklight to illuminat e the buttons, letting you know when the IP Softphone 2050 is running. To enable the backlight, select Use backlight . Configuring Smar t Functions The Smart Functions button on the de sktop USB Headset Adapter provides qu ic[...]

Accessibility Interface 83 Accessibility Inter face The Accessibility Interface works wit h screen reading software— such as JAWS® for Wi ndows from F reedom Scientific —that lets vis ually-impaire d users access the full range of IP Softphone 2050 fea tures. To open the IP Softphone 2050 Acce ssibility Interface from the Call Control window: [...]

Accessibility Interface 84 Line and Feature Choose from six available Li ne and F eature grou p keys to place or receive calls, or to access a range of server-supported IP Softphone 2050 features . Note: Only your system admi nis trator can ass ign Line key s. Contact your system administrator for more infor mation about the available features that[...]

Accessibility Interface 85 • To move to the previous field, press Shift + Tab . • To move to the next co ntrol group, press Page down . • To move to the previou s control group, press Page up . • To skip to the first control group, press Home . • To skip to the last control g roup, press End . • To read the field at the curre nt cursor [...]

Setting CS1000 Directory user preferences 86 Setting CS1000 Director y user preferences Your server supports the followin g CS 1000 Directory fe atures: Personal Directory, Redial List, and Callers List. To access these features, click Directory on the Call Co ntrol window. For genera l information about CS 1000 Dire ctory features, se e “CS 1000[...]

Setting CS1000 Directory user preferenc es 87 Setting the date and time CS 1000 systems support se veral date and time formats, based on the 12-hour and th e 24-hour clocks. To select a date and time format: 1. Click Services . A list of options appears in the display area. 2. Use the up and d own arrows (on ei ther the navig ation cluster or on yo[...]

Setting CS1000 Directory user preferences 88 • Area code se tup • Name display for mat Logging all/unanswer ed incoming ca lls You can set the Caller s List to log either all incomi ng calls or unanswered incoming calls only. To log all calls or only incoming calls: 1. Click Services . A list of options appears in the display area. 2. Use the u[...]

Setting CS1000 Directory user preferenc es 89 5. Select either of the followin g: — To enable the feature, select New call in dicatio n: On . — T o disable the feature, select New call indication: O ff . The default setting fo r new call indicatio n is: On. Preferred name match Use preferred nam e match to set t he way nam es appear in Call Par[...]

Setting CS1000 Directory user preferences 90 To configure up to three saved area codes: 1. Click Services . A list of options appears in the display area. 2. Use the up and d own arrows (on ei ther the navig ation cluster or on your PC keyboa rd) to select Telephone Options > Call Log Options . 3. Select Area Code Setup . 4. Select 1st Code , 2n[...]

Setting CS1000 Directory user preferenc es 91 Password (SCPW) on the server, you can the n set Password Administration functions, such as: • Turning p assword protection o n or off • Changing your password With password protection enable d , the IP Softphone 2050 req uires authentic ation before allo wing you to acce ss the Persona l Directory,[...]

Setting CS1000 Directory user preferences 92 Changing your personal password To change your password: 1. Click Services . A list of options appears in the display area. 2. Use the up and d own arrows (on ei ther the navig ation cluster or on your PC keyboa rd) to select Telephone Options . A prompt asks you for y our password. 3. Enter you r passwo[...]

Setting CS1000 Directory user preferenc es 93 If you forget your password or the system locks you out, then your system administrator can reset and unlock your acce ss at any time.[...]

Troubleshooting the IP Softp hone 2050 94 T roubleshooting the IP Softphone 2050 The following section s describe various troubl eshooting issues and suggested remedy actions: • “Connectivit y problems” on page 94 • “Audio problems” o n page 98 • “Reset conditions” on page 101 • “USB Headset problems” on page 101 • “Dire[...]

Troubleshooting the IP Softphone 2050 95 The “Server unreachable” message appear s when the IP Softphone 2050 encounters a problem contacting the communication server. Potential causes: • Network down • Computer not co nnected to the networ k • Invalid communication server sett ings in the Configuration Utility • Invalid communication s[...]

Troubleshooting the IP Softp hone 2050 96 Note: Under normal setup, the “Connection Esta blished. Reinitializing...” message appears briefly , th en disappear s after successful connection. Potential causes: • A “Connection Est ablished. Rein itializing...” message indicates a programming er ror in the communication se rver. Action: Wait [...]

Troubleshooting the IP Softphone 2050 97 Unable to retrieve communication ser ver parameters fr om DHCP ser ver Symptom: The following message appear s:“DHCP server i s not available”. Description: A connection with the DHCP server cannot be established. Potential causes: • Network down • DHCP server configuration error Action: Contact your[...]

Troubleshooting the IP Softp hone 2050 98 Audio pr oblems Basic audio operation To verify the physical connection of the USB adapter an d headset, as well as proper Windows audio configuration: 1. Record an aud io message. 2. Play the messag e back using the USB headset. One-way audio If you experience problems with one-way only audio : • Check t[...]

Troubleshooting the IP Softphone 2050 99 When experiencing choppy or broken speech, mo ve the Audio Quality slider toward Higher Qual ity . Windows transition effect s The Windows operating system uses very high process and thread priorities when performing low-le vel Windows operations, such as minimizing and maxim izing applicatio ns. This can ca[...]

Troubleshooting the IP Softp hone 2050 100 To upgrade your Xircom driver: 1. Download and install a new PC card driver from the Xircom web site. 2. Follow the installation instr uctions provided by Xircom. Note: Y ou requ ire administr ator privileges on Windows 2000. Windows sound plays fr om the headset Description: Windows sounds play from your [...]

Troubleshooting the IP Softphone 2050 101 Reset conditions The IP Softphone 2050 resets when: • The commun ication serve r causes the IP Soft phone 2050 to perform a hard reset. • You chang e the IP Softphone 2050 skin. • Firewall applicatio ns intercept o r delay packets, ca using the IP Softphone 2050 to re set due to the expiration of the [...]

Troubleshooting the IP Softp hone 2050 102 a. Select Start . b. Right-click My Computer . c. Select Properties . The System Properties wi ndow appears. d. Select Hardware . The Hardware dialog tab ap pears. e. Click Device Manag er . 3. If Universal Serial Bus controllers does not appear in the Device Manager: — Ensure that USB is enabled in yo u[...]

Troubleshooting the IP Softphone 2050 103 adapters includ e: Enhanced USB Adap ter (desktop ) and Nortel Mobile USB Adapter (mobile). Potential causes: • Your USB Headset Adapter do es no t support the function s listed on the USB Headset dialog box. • The USB Headset Adapter has failed to enumerate properly. Action: If you susp ect faul ty enu[...]

Troubleshooting the IP Softp hone 2050 104 • Your system admini strator must enable th e appropriate class of service. If you cannot access the Redial List or Callers List, contact your system adminis trator.[...]

Index 105 Index A Accessibility In terface, 83 Active Call, 81 Answer button, 51 Answer, 21 Application Server Administratio n, 28 B Backlight, 51, 82 C Call Control Window 1140 skin, 18 compact skin, 19 Caller ID, 52 Callers List, 27 Copy, 20 CS 1000 Directory 26, 44 area cod e setup, 89 call log, 87 call timer 87 date and time 87 language, 8 6 na[...]

Index 106 Line, 48 Local Area Network (LAN), 13 Local Directory, 25, 32 M MAC addresses, 71 Macros, 57 Manual Override, 80 Maximize button, 50 Menu comman d, 59 Message Waiting light, 50 Message Waiting, 81 Mute button, 51 Mute light, 51 N Navigation arrows, 21 NetEQ (Global IP Sound), 72 Nortel USB Audio Kit, 30 Nortel USB Audio kit, 50 O Outbox/S[...]

Index 107 W Wide Area Networ k (WAN), 13 Windows Address Book directory, 40[...]

Index 108[...]

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Nor tel Communication Ser ver 1000 IP Softphone 2050 User Guide Copyright © 2007 Nor tel Networks . All right s reserved. The information in this documen t is subje ct to change without notice . The statement s, configurations, techn ical data, and recommendations i n this document are belie ved to be accurate and reliabl e, but are pre sented wit[...]