Nortel 6.1 manual

1-800- 4 NOR TEL www.nortel.co m/norstar P0603544 02 Print ed in C anad a Norsta r and Meridi an are trademark s of Nor tel Ne t w o r k s © Copyr ight Nor tel Netwo rks 2003 Compact ICS 6 . 1 Sy st em Co or dina to r Gu id e[...]

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P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Table of Contents Get ting start ed with Norstar 15 Us ing this g u ide 15 Unde r st andi ng p rogrammin g 1 5 Bef ore you start 16 Wh at you’ll ne ed to do program ming 17 Using B uttons 17 Using the b uttons under t he display 20 The pr o grammi ng ove r lay 21 A m ap f or wo[...]

iv / T ab le of Cont ent s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Answ ering calls at a pri me telephone 46 Expandin g t elephone b utto n ca p acity 47 Using a CA P m odule 48 Using a KIM as a central answ er position 49 Releas e b utton 53 Hearing a id compa tibility 53 Vi ew in g in f or ma ti on abou t a c al l o n [...]

Tab le of Con ten ts / v P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Chan ging handsfr ee ans werback f or a telephone 69 Turning P r i vacy on or off fo r a call 70 Creating a conference by releasi ng privacy 70 Mak ing a call private 70 Checkin g call lengt h us ing C all Duration Timer 71 Disconn ecting by ac cident 7 1[...]

vi / T able of Cont ent s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Using the pre- recorded gree t ings 9 1 Using custo mized gre etings for System A nswer a n d CCR 91 Time a vailab le for cust omized g ree ti n gs 93 Recordin g custom ized g reetin gs for Sys te m A n swer and CCR gr e etings 94 Pr o g ra mm in g o r cha[...]

Tab le of Con ten ts / vii P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de T rans f e r r ing a call 111 T rans f e r r ing e xter n al calls 1 12 Cancel ing a transf er 112 Using Cam p-on 114 Parking a c all 115 Retri e v ing a par ked call 115 Using Cal l P a rk 1 16 Using Callback 1 17 Fo rward ing yo ur calls 119 Forwardin[...]

vi ii / T abl e of Cont ent s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Cancel ing a mess age you h a ve sent 1 3 3 Vie wi ng your m essages 133 Replying to a mess age 133 Removing i tems from y ou r mess age list 134 Vie wi ng m essages you sent 134 Using Voice Call 136 Mak ing a V oice Call 136 Ans wer ing a V o ice Call[...]

Tab le o f Cont ent s / ix P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Busi ness S eries T erminals 15 1 Ident if yi ng the te lephon es 152 T7316E Bus ines s Seri es T er minal butt o n d e faults 153 T7 316 B u siness S er ies T er m inal b utt on d ef aul ts 155 M7310 te lephon e bu tton defau lts 157 Defaul t button as[...]

x / Ta ble of Cont ent s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 F eature notes 182 Usin g the H ospi talit y fe atures 185 Hospitality passw ords 18 5 Desk p s wd 185 Cond pswd 186 Room/ desk in formation 186 Programming room inf or m ati o n 1 87 Using the roo m/set progr amm ing 188 Program ming the al a r m fe ature [...]

Tab le o f Cont ent s / xi P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using the I-A T A wi th mo dem s and f ax mac hines 209 T rou bl eshoo ting for the d evice attached to the I- A T A 209 ISDN 211 IS D N BRI 211 Line access from a n IS DN te r minal 212 ISD N BR I features 212 Network Name Display for BRI 212 N a m e a[...]

xi i / Ta ble of Conten t s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 T u rn ing Ser v ices on and off using f e at u re codes 221 Vie wing t he acti ve Se rvices from a two -line di s pl ay telepho ne 222 Vie wi ng the active Services from a one -line di s pl ay telepho ne 223 Using passwords 225 U si n g a Ba si c p as s[...]

T abl e of C on ten ts / xi ii P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Maintaini ng secur ity 238 Acce ssing No r st ar remotely o ver the public netw ork 239 T o nes 23 9 Using Class of Ser v ice (COS) pa ss words 240 Genera l Syste m featu res 2 4 3 Disconn ect s u pervision 243 Hunt Groups 243 Intern al numbers 243 [...]

xi v / Tabl e of Contents C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de / 15 Getting s tarte d wi th Norstar Your Norstar digital key s ystem ha s many powerful f eatures t ha t can be customized to keep up with changes in your work p lace. Us in g thi s gu ide The per son who is responsible for adding o r moving t elephones or making changes to the [...]

16 / Getting starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 You ma y want to further cu stomize your sy stem. For example, you can c hange how some f eatures work, or ada pt t he system to ch an g es in your of f i c e . P r ogr am m i ng a ll o ws you to change settings that pr obably need to be updated [...]

Ge tting started with Norstar / 17 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Wh at yo u’ ll nee d t o do progr a mm in g Progra mming is perf ormed us ing a tele phone th at can show two lines of information on the display. Examples of te lephones with two-line displays a re shown on page 17 . You need a programming ov[...]

18 / Getting starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Busin ess Serie s Term inal T 7316E No r st ar two-line dis p lay tele phones The next illustration numb e rs the buttons that are used for both day-to-day communication and progr amming on the T7316E telephone. M731 0 M7324[...]

Ge tting started with Norstar / 19 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Bu si ne ss S eri es Ter min al but ton s s Display Sh ows instr uct ions fo r ever yday c alling as well as for programming. Di splay butt ons Ha ve a vari ety of uses . The current use is shown on the d ispla y a bove each butt on . Dial pad U[...]

20 / Getting starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 This guide s hows t he ic ons for Busines s Ser ie s T erminal buttons on the pro gramming te lephon es. Your tele phone may have di fferent la bels , or the bu ttons i n sl ight ly differ ent locat ions. Refer t o the t able be low for com pa ra[...]

Ge tting started with Norstar / 21 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de T he pr ogra m mi ng ov e rla y When you begin programming, a gr oup of buttons on the telephone bec ome the buttons for moving through programming headings and settings. The pr ogramming overlay is a paper cuto ut tha t is include d wi th the P[...]

22 / Getting starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Busin ess Serie s Term inal w ith overlay Head ing Back S how Next Head ing Back S how Next Busin ess Se ri es Ter mi nal s Programming Rec or d Over lay pl aced over keys with indicat ors T 7316E pro gramming set T 7316 programm ing set[...]

Ge tting started with Norstar / 23 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M- series term inals o verl ay Plac ing the progra mm ing ove rla y o n M-ser ies termi nals Heading Heading Back Next Next Show Show Norstar Programming Overlay Heading Back Next Show Norstar Programming Overlay PO698666 Issue 02 Printed in Can[...]

24 / Getting starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 A m ap f or w o r ki n g in progr a mm in g The pr ogr amming maps on page 25, page 2 6, and page 27 show the he adings you s ee whe n you m ove through the display m e nu after pressing and entering the password ( the de fa ult password is or ).[...]

Ge tting started with Norstar / 25 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Progr ammi ng m ap (page 1 ) T e rminals & Sets Show set Enter di gits or pr e ss LIST . Capabilit ies Fwd no an s wer Fwd to Fwd delay F wd on busy Fw d to Fwd delay DND on busy Fwd to Handsfree HF an sw er b ack Pi ck u p gr p P age zone P[...]

26 / Getting starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Programming map ( pa ge 2) Lines Show li nes __ _ Enter digits or pres s LIST Name Serv ices Ring ing s erv ice S ch ed: Night Evening L unch Sc hed 4 Sc hed 5 Sc hed 6 Off, Man ual , Au to Restrn se rvi ces Sched: N ight Evening L unch Sc hed 4 [...]

Ge tting started with Norstar / 27 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Progr amming map (pag e 3) St ar ti ng and en ding a se ssi on As system coordinator, the first steps in making any c hange to the N ors ta r sy s te m a re al way s t he sam e . Syst em Pr g rmi ng (cont inue d) Au t o Attendant Attd set Lang u[...]

28 / Getti ng starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 En ding a sess ion The system goe s ahead wit h any changes you make to programming as s oon as you move away from a setting, either by using the navigation butto ns or by pressing . You ca n see if the c hanges you made to telephone programming[...]

Freq u en tly use d program m ing operation s / 29 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Frequent ly used progr a mming op erations The following se ctions highlight t he most f requently used programming operations. To consult these or other programming operations, see either the T able o f Con tents o r th e Inde x[...]

30 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 In th is e x am p le, you ar e c h ang in g t h e ti me to 1:30 p.m . Pre ss CHANGE . P r es s t h e d ia lp a d b u t to n s t o ent e r th e hou r . Use two digi ts f or al l hours . The clock on the display show s ei t her[...]

Freq u en tly use d program m ing operation s / 31 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de The clock controls t he s chedules us e d f or s e rvices such as r inging and routing s ervices. After a power failure , the clock is behind by the length of time power was lost. For example, if the powe r is out f or two minute[...]

32 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 Choose a speed di al code Add o r chan ge the telephon e n umb er Select a lin e fo r the s peed dial cod e Press ‘ thre e t im es . Press ≠ . Press . You can pick any s ystem s peed dial code b et ween 0 0 1 a nd 25 5. P[...]

Freq u en tly use d program m ing operation s / 33 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de If you ass i gn a s peci fic l ine to a sy st em spee d dial numb er, o nly telephones w ith a n ap p e a ra n c e of t ha t li ne can us e t h e sp e e d d i a l n u m ber . Choos e w hat shows up on the d isp lay Pr og ra m a n[...]

34 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 Cha ng ing t he name of a t ele pho ne Be gi n the pro gr am min g s ess i on Dec ide t he name you w ant t o giv e t o th e s p e e d dial code. Pr es s t he n um eric d ia l pad but t o n th a t has the f ir st let ter of t[...]

Freq u en tly use d program m ing operation s / 35 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Chan ge the na me o f a te le ph one Press ≠ . Enter th e i nterna l number (DN) of the telephone or vo ice mai l ext ens ion. In this exam ple, th e DN is 2 1. If the set has al re ady been given a name , i t a ppear s a ft er[...]

36 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 Ch an gi ng th e na m e o f a l in e Be gi n the pro gr am min g s ess i on Chang e the n ame of a line Press . Press . Press . Press ‘ . Press ≠ . Enter the th ree-digi t number of th e line you wan t to name. In this ex[...]

Freq u en tly use d program m ing operation s / 37 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ma kin g c hange s t o Cal l Fo rward N o Answer Be gi n the pro gr am min g s ess i on Change wh ere a ca ll go es wh en ther e i s no an swer Press ‘ to use the name you hav e e ntered. Press to en d y our se ssi on. You can [...]

38 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 Cha nge the n umb er of t im es th e tel ephon e rin g s be fo re i t is forwarded Press ≠ . Press CHA NGE and e nter the int ernal numbe r whe re yo u want the ca lls to be sen t. In th is ex ample, t he DN is 2 1. You can[...]

Freq u en tly use d program m ing operation s / 39 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ma kin g c hange s to Call Fo rward on Bus y Begin the programm ing session Chang e w her e a call g oes when a t e lepho ne is busy Pre ss . Pre ss . Pre ss . Press ≠ . En ter t he inte rnal number (inte rcom numbe r) of the t[...]

40 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 Making Ch anges to Do No t Disturb on Busy When you are on a call and a se cond c all comes in, your telephone rings softly to alert you to the second call. You ca n turn this feature on or off fo r each telephone. B egin the[...]

Freq u en tly use d program m ing operation s / 41 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de For mor e information about Ca ll Forward and similar s ettings, se e ‘‘ F orwarding your calls to with Norst ar ’’ on pa ge 119 . If the se t has been give n a na m e , it appears on the disp la y. Pre ss ≠ . Pre ss ?[...]

42 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 Wh at wo uld y ou li ke to do ne xt ? Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either the Table of C ontents or the Index. Redi rect ca lls comi ng[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de A nsw ering c alls Answ ering in co m ing calls with Hunt Groups Your Norsta r syste m all ows you to e stabl ish Hu nt Grou ps in y our sys tem. Hunt Groups are a group o f N orsta r set DN s t hat c a n b e cal l ed by a si ngle di rector y number . The Hunt Gro ups feat ure en[...]

44 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Lin e butt on s For each l ine a ssigne d t o your te l ephone , one l ine bu tto n is assi gned t o that l ine. P ress the l ine b utton to s elect the l ine yo u want t o answer or use to mak e a ca ll . Havi ng seve ral l ine b utt ons all ow s yo u i mme[...]

Ans wer i ng ca ll s / 45 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ri ngs you may hea r The T73 16E telepho ne displ ays a se t of ic ons in pla ce of f lashing a rr ows when it i s connect ed t o a syst em with ve r sion 6 . 1 or newer soft ware. I f you connect a T731 6E tele phone to a sys tem t hat is runni ng v ers[...]

46 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Sorti ng calls by disti nctive ri ng patterns When l ine s ar e con figur ed on your syste m, t hey c an be assig ned one o f fou r di stin ctiv e ri ng pa tt ern s (DR P). T he defau lt for a ll te le ph on e s an d lin e s is None, whi ch is the l owest pr[...]

Ans wer i ng ca ll s / 47 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Displays Ex pandi ng te leph one butt on capac ity You can add addi tional m emo ry buttons t o M7324 tel ephones us i ng a CAP modul e and to T731 6E te lephone s using a KIM (ke y i ndica tor m od ule). If you add the modu les without i dentify ing th [...]

48 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Using a CAP module A ce ntral an swerin g p ositi on tha t uses a Norsta r M7324 tele phone and a CAP module i s pro grammed as a CAP by your ins tall er or c ust omer servi ce repre sent ative . It is bes t i f the CAP is the pr i me telephone and direct -d[...]

Ans wer i ng ca ll s / 49 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Mo nit oring tel eph ones w it h the C AP m odule The i ndi ca to rs ˆ besid e intern al autod ial butt ons o n your CAP modul e show the s tat us of Norst ar tele phones . Th e indic ato r is on whe n th e telep ho ne has: • an ac tiv e c al l • Do[...]

50 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Norstar T7316 E telephone w ith ad ded KI M An ordina ry KIM (OKIM) c onfig ur a tion does not h ave any system pro gramming. At ea ch telephone you can u s e the m emory programming feat ure t o: • pr ovi d e f ea tur e ac ce ss ( Ref er t o ‘‘ Pr ogr[...]

Ans wer i ng ca ll s / 51 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Cold start ing the KIM If yo ur KIM fails, o r if you wa nt to era se prog ramming on the KIM, th ere ar e two ty pes of col d st art. For bot h type s of co ld star ts: 1. Unpl ug and re plug t he T 7316E line cable . The te lephon e will r e sta rt an [...]

52 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 • KI M mult i-mo dule col d st art If yo u w ant to col d star t all t he KIMs att ached to your t el ephone , simu lta neousl y press the top two bu tto ns on th e uppe r butt on s e t, and t he bot tom t wo but tons on th e lower bu tton s et, as shown i[...]

Ans wer i ng ca ll s / 53 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de 3. Pre ss ≠ . Show set : di sp l a y s. 4. Ente r t he DN number of the T7316E whi ch is at tache d to the eKIM you want to progra m, then p r ess OK . 5. Pre ss ≠ . Ca pabil ities displ ays. 6. Pre ss ‘ two times u ntil Use r p r efe re nce s di s[...]

54 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Vie wi ng info rmati on about a c a ll o n th e di spl ay If you subsc ribe t o Call Displ ay servi ces fr om your l ocal telephone comp any, one line of in formation a bout an ext ernal cal ler is di splayed aft er yo u ans wer. D epe ndin g on t he s etti [...]

Ans wer i ng ca ll s / 55 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Once you answer a c all, ne w cal ls comi ng in on lines co nfigu red with CL ID t o tel ephones with C LID allowe d, pres ent t he pro m pt : Li neXXX Calling for t wo ri ng s, and th en t he CLI D of th e call er wi ll dis pla y for thr ee se con ds ( [...]

56 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 M ak in g Ca ll D i sp lay i nf or mat io n app ear au tom at ica lly at a tele ph o ne Eac h telep hone t hat ri ngs for an ex ternal line can d ispl ay Call Displ ay i nfor mat ion for t hat l ine . Afte r th e ca ll is a ns were d, C all D ispla y i nform[...]

Ans wer i ng ca ll s / 57 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Picki ng up a call ri n ging at another te leph one You can p ick up a c all r ingi ng at anot her telephone usin g Directed Pic kup or Group Pickup . Ans w erin g an y ring i n g tel ep hon e usi ng Di re cted Pic kup You can answe r a ny tele phone tha[...]

58 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 If the re is more than on e incomin g ca ll a t a telephone i n a p ic kup gr oup, a c all ring ing on an exte rnal line i s a nsw ered f i r st fo llowed by c alls on t he pri me lin e and, finall y, cal ls on i nter nal l ines . Ch an gi ng a pic ku p gr o[...]

Ans wer i ng ca ll s / 59 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de An swe r ing a ca ll u si ng T r unk A nswer Press . The Tr unk Answer feat ure allo ws you to answer a ringi ng call anywhe re in t he syste m from a ny tele phone i n the sys t em. T h e line you a r e answer ing does n ot hav e to appea r o r r ing at[...]

60 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 An swe r DN s an d A nswer k eys You can u se a n Answer DN butt on to monit or call s to anoth er tele phone. The c alls that come t o the m onitore d tele phone that pr ovide an appea rance on the A ns we r D N but to n are det er mi n ed by the sy st em -[...]

Ans wer i ng ca ll s / 61 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Creating a Conference C all You can ta lk to t w o pe opl e at on ce. 1. Make s ure you have two cal ls, one ac tiv e a nd one on hold. 2. Pre ss . 3. Pre ss t he ap propriat e butt on to re tri eve the held c all ( thi s is auto matic on th e M7100 a nd[...]

62 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 On an M710 0 o r T7100 t elepho ne: 1. Pre ss , t o place o ne c al ler on ho ld. Pr es s again , to pu t the c alle r you want t o kee p on hol d. 2. Pre ss . The ca ll is disc onnect ed. 3. Pre ss t o speak t o the re m a ining p arty . In de pe nd en t l [...]

Ans wer i ng ca ll s / 63 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Sp li t tin g a conf er en ce You can ta lk with o ne pe rson wh ile the other pers on is on hold . On a T7316 , T 7316 E, M7 208, M73 10 or M7 324 tele phone : 1. P re ss the li n e butt on of the pe rso n you wan t to s peak to . Th e o th er pe rson i[...]

64 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Listeni ng to a c all as a g roup To al low people i n your off ic e to lis ten in on a call using Group Lis teni ng, pres s . Co ntinue to speak to the call er th rough th e telep hone hands et. The voi ce of t he call er broadc asts thr ough the spe aker o[...]

Ans wer i ng ca ll s / 65 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Usin g h andsfr ee/mut e The abili ty to us e handsfre e ha s t o b e turn ed on or off for eac h tel eph on e. The ty pe of handsfree ca n be changed. See ‘‘ Changing handsf ree for a t elepho ne ’’ on page 68 . Hands free must be se t to Std or[...]

66 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 M akin g c all s wi th out li f tin g th e ha ndse t 1. Pre ss the hand s f ree bu tto n. If you do not ha ve a prime lin e assign ed to your te lephon e, pres s a line bu tto n. The int ernal m icr oph one and s peak er a re a uto m a tica lly turned on. No[...]

Ans wer i ng ca ll s / 67 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Us ing ha nd sf ree On model s wit h sepa rate handsfree and mute bu ttons: • Th e i ndi ca to r n e x t t o t he h a nd s fr ee butto n is s ol i d when you ha nd s fr ee i s a c tive and tu rns off whe n t he tele phone i s set t o ha nds et or he a [...]

68 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Cha ng ing ha nd sf ree f or a te lep hon e You can pro g ram the t ype of hands free use d with e ach te lephone . You n eed t he pr o g ramm ing t emplate f ound a t the f r o n t o f t his g u i d e . S ee ‘‘ Gett ing s tarte d with Norst ar ’’ on[...]

Ans wer i ng ca ll s / 69 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de A handsf ree/mute b utt on is a ut omati call y assi gned t o a Nors tar o r B ST t elepho ne tha t is pro g rammed w ith handsfree an d is alw a y s l o cate d in t he l ower right- hand c orne r o f the nu mer ic dial pad . For T 720 8 and T73 16 telep[...]

70 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Turning P rivacy on or off for a call Line s in your syste m can be confi gure d to ha ve aut omat ic pri vacy. If a l ine is no t pro g r am m e d wi th p r iv acy , an yone wi t h t he lin e as s i gn e d t o th eir t elepho ne can joi n y our call by pre [...]

Ans wer i ng ca ll s / 71 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Checki ng ca ll length using Call D uratio n Ti mer By pr essi ng , y ou can see how long you spent on you r last call , or how lon g you have be en on your present cal l. Displays Disco nnec tin g b y acci den t If you accide ntall y d rop the h andse t[...]

72 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M aki ng call s There are m any ways t o m ake a call , de pending on the progr amming a nd t he typ e of call, as foll ows : • Pic k up the hands et and dial . Th e N or s ta r syst e m supports thr ee met hods of dia ling. Se e ‘‘ Chang ing how you dia l your calls ’’[...]

74 / Maki ng ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Wai t for the t elepho ne t o be ans wered. I f no one ans wers, pr ess LA TER to use the Ri ng Agai n (page 8 0 ) or Message (page 132) f eature , or press PRI ORITY to m ake a p rior it y cal l . You can not use Ri ng Ag ain on you r c urrent cal l. You ca n o[...]

Maki ng calls / 75 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Cho osing a line using a line button You have one l ine butto n fo r e ach l ine a ssigne d to your telephone . Pre s s the li ne b ut t on to s el ec t the l ine you w an t to a ns w e r o r u s e to make a call. Having s eve ral line butt ons a llows you imme[...]

76 / Maki ng ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 code is u s ed i n t he s ame way a s t he line p ool acce ss cod e, but you may need t o dial fe wer following num bers if th e route is s et u p t o a ut o mati cally dial part of the call num ber. Your ins talle r or custo mer s ervic e repre senta tive progr[...]

Maki ng calls / 77 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M aki ng ca lls fr om an IS DN ter m in al ISDN ter minals do n o t hav e line keys or intercom key s as do No r s tar a nd BST t el ephones . T o make an outgoing cal l f rom an I SDN t ermina l, acc ess an ext ernal l ine by e nterin g a line pool co de or by[...]

78 / Maki ng ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Us ing Pre - dial Pre -dia l allows you to ente r a tel ephone nu mber, chec k it, then cha nge i t before a ctual ly m aki ng t he call . T h e call is not di aled unti l you sele ct a line or li ne pool, or pick up the hands et. You can p re-di al b oth exte r[...]

Maki ng calls / 79 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ma king a p r io rity c all 1. Pre ss . 2. Wait for a c o nnection, t hen speak. A person who receive s a p riority ca ll wh ile o n a nother cal l has ei ght sec onds to acc ept or bl ock t he ca ll . For info rm ati on abo ut b locki ng calls , see ‘‘ Usi[...]

80 / Maki ng ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 You c an m ake a p riority c al l only whi l e y ou r telephone d ispla ys: Using Rin g Ag ain Use R ing Aga in when y ou c a ll someo ne on your No rstar s ystem a nd their t elepho ne is busy or there is no answer . Ring A g ain ca n tel l yo u when the y h an[...]

Maki ng calls / 81 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Displays You canno t use Ri ng Again o n your curr ent call. You can o nly us e Ring Again whi le yo u h ave a bus y signal on a n interna l c all or line poo l reques t , o r while an intern al ca ll is ri ngi ng. Press Y ES t o use R ing Ag ain. Press NO if y[...]

82 / Maki ng ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Auto Attenda nt The bui lt-in Auto At tendan t aut om a tica lly a ns wers an d d ir ects incomin g cal ls, which ca n reduce or elim in ate the wor kload for the p erson who a nswer s inc oming ca ll s fo r an of fi ce. T he Auto Atte ndan t car rie s o ut thr ee t asks: System [...]

84 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Custom C al l Routing (CCR) The jo b o f a nswer ing and t ransf err i ng cal ls can b e ta ken ov er by CCR. When som eone call s on line s monit ored by C CR, t he syste m answers the cal l and p lays a gr ee ting you have recorde d. Cal lers using a to ne d[...]

Auto A ttendant / 85 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de CC R befor e the tel ephones in th e group t hat a re prog rammed to forwa rd afte r thre e rings. A CCR ca ll is for warded by F orward on B usy, t he Ca ll Fo rward fea ture code, and Call back progra m m ing . Be su re to keep t hi s in m ind whe n pro gra[...]

86 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 • Writ e down th e gre etings or sc ripts t hat y ou want t o r ecord as the comp any gree ting and busine ss c losed gre etin g. Refer to e xamples in ‘‘ R ecordi ng customi zed g reeti ngs fo r Sys tem Answe r and CCR greet ings ’’ o n page 94. •[...]

Auto A ttendant / 87 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de B ec au s e Sy s t em A n sw e r a ns w er s ca ll s a n d th e n puts t h em o n hold, th e fe at ure shoul d be tu rned off when no one is at the telephone to retr ieve th e ca ll s. Tu rning CCR on or of f 1. Pre ss . The di spla y shows th e cu rrent st a[...]

88 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 5. Pre ss CHANGE and enter t he in ternal n um ber of the tele phone you want t o a ssi gn as the at ten dan t telephone . Ch an gi ng th e lan g ua ge fo r S yst em An sw er a nd CCR The programm ed greetin gs used wi th the auto atte ndant features a re avai[...]

Auto A ttendant / 89 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Setting ring delay before System An swer takes a c all You need t he progr amming temp late f ound a t th e f r ont of t his gui de. See ‘‘ Gett ing starte d with Norst ar ’’ on page 15 for more infor matio n. 1. Pre ss . 2. Pre ss (the d e fault Syst[...]

90 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 If CCR is pr ogram med t o answ er t he call i n less than tw o ring s, the ca ll i nformat ion may not be ca pture d and fo rwar ded t o tele phone s i n the CCR gro up. Add ing/r emovi ng tel epho nes fro m CCR gro ups The gre eting you cr eat e for CCR tel [...]

Auto A ttendant / 91 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using the pre-reco rded greetings Pre -recorded gr eetin gs are always used when the S y s tem Ans wer or CCR ar e tur ned on , even if you do no t c re ate pers onali zed r ecordin gs. T h e pre- recor ded greet ings can be tu rned of f (not era sed) a nd/or[...]

92 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Syst em Answe r on: Yo u h a v e reac h ed Blu ebi r d C onsu lti ng. A ll of o ur op erato r s are busy . If you know t he e xtensio n t hat you want , and are using a t ouch t one phon e, pl ease dial it now. Or, hol d th e line and your cal l will be answer[...]

Auto A ttendant / 93 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ti me av ail abl e f or cus to mi zed g re eti ngs You have a tota l of 96 se conds of reco rdin g time to al locat e to a ll gre et ings. If you begin by recor ding a 15-seco nd company gre etin g, there are 81 seconds avail able for the rema ining g reeti n[...]

94 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Re co rdi ng cu st omi zed gre et ing s f or Syst em Answer an d CCR greetings Bo th Syste m Answer and CCR m ust be t urne d off to use t his fe ature. The cu s to mi ze d g re eti n gs a re n o t a v ai l ab le to S y st em An swer a n d CCR wh il e you are [...]

Auto A ttendant / 95 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de greet ing, or Of f t o turn th em of f. If your syste m doe s not have t he capa bilit y t o allow you to re cord yo ur own v e rsio n o f t he syste m greet ing (D, E , F, a nd G), you may selec t Sy s to turn on the p r e- recor ded gree tings, or Off to tu[...]

96 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Pr ogrammin g o r chan gin g CCR destinati ons 1. Pre ss •°‹‹ and e n ter t he System Coor dinator pass w ord (t he default password is ¤‹fl›fl ). 2. Pre ss NE XT until t he dis pl ay s hows CCR tre e . Th e c ho i ces a re S HOW , EXIT , a nd PR[...]

Auto A ttendant / 97 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Time savers fo r maki ng c alls St orin g a n umber on a me mor y bu tton f or Autodial Yo u ca n pr og ram mem ory b u tto ns for on e-t ouc h di al ing o f i n ternal or e xter nal tele phone numbe rs. Bu ttons use d for line s, a n swer D Ns, o r handsfre [...]

98 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 For th e M7100 or T7100 telephone , an e x ter na l autodi a le r ca n be pro grammed only by u sing a line and not a line p o ol. Usi ng in te rc om as th e line for A u to dia l If you press the but ton wi th th e ∆ la be l as th e l in e f or an e x te r [...]

Auto A ttendant / 99 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using Last Numb er Redial Press to re dia l th e las t e x te r nal n u mb er you d iale d . Last Number Redia l record s a maxi m u m of 24 digit s. Pre ven ting a te l ephon e fr om us ing La s t Numb er Redial La st N um b e r Red i al c an b e re str icte[...]

10 0 / A u to Attenda nt C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 5. Pre ss ‘ thre e times. The d isplay sh ows Restriction s . 6. Pre ss ≠ twi ce. 7. Pre ss ‘ . The d ispla y shows Al l ow l as t no : . 8. Pre ss CH ANGE to choose Y (Ye s) or N (No) . Displays Using Speed Dial Norst ar provide s two types of speed [...]

Au to Atten dant / 10 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Cha ng ing a nd a ddin g Sys tem Sp ee d Di als Syste m Spe ed Dial cod es are nu mbere d fr om 001 to 25 5. The system coordi nat or a ssign s numbe rs t o Syst em Speed Dial c o des for the en tire syst em . S ee ‘‘ Adding or changing a syst em sp ee[...]

10 2 / A u to Attenda nt C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Ma ki ng a sp eed dial call You can q u ickly dial exter nal tele phone numbers that ha v e be en pro grammed onto spee d dial codes . 1. Pre ss . 2. Ente r the appro pr iate t h r ee -digit speed d i al code. Y ou hav e en t ered a code o utside t he co de[...]

Au to Atten dant / 10 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using Saved Number Redial You ca n save th e number of th e ext ernal call you are o n (p rovi ded you di aled t he call ) so tha t you c an call it a gain la ter. E ach tele phone ca n sa ve one num ber a t a time wi th Saved Num ber Red ial, n ot one num[...]

10 4 / A u to Attenda nt C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 4. Pre ss ≠ . 5. Pre ss ‘ thre e times. The d isplay sh ows Restriction s . 6. Pre ss ≠ twi ce. 7. Pre ss ‘ twice . The displ ay s hows Al lo w s ave d no: . 8. Pre ss CH ANGE to choose Y (Ye s) or N (No) . Displays You have saved a speed dial n umb[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de H andling ma ny calls at o nce Usin g Hold You can te mporari ly sus pend a ca ll by pressi ng . When a call is on hold , an in dicat or flas he s on all telephone s th at have ac ce ss to t h e li n e. T he cal l ca n be re tri e v e d f r om an y o f the s e t elep hon e s. On [...]

10 6 / H andl ing m any c alls at o nce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 3. Pre ss the l ine bu tto n of the c all. You may hear i ndica tions fro m the fa r end tha t you ar e on hol d (for example , tones or mu s ic). 4. When t he pe rson you wer e t alkin g to re turns you hea r t h em through yo ur t eleph one[...]

Ha ndl i ng m a ny c al l s at on ce / 107 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using system-wi de cal l ap pearance (SW CA) Th is fea tur e al lows a ca ll to maintain a n appe aranc e o n t he S yst e m W id e Call Appe aranc e (SWCA) butt ons t o a group of us ers for the li fe of t he call. There are 1 6 S WCA c[...]

10 8 / H andl ing m any c alls at o nce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Eac h gr oup tel ep hone mus t eit her have a lin e appe ara nce o f t he ca ll co ming i n, or a free in te rcom button to be abl e to retri eve a SWCA call . The numbe r of SWCA key s that c an be ass igned will depe nd on avail able button[...]

Ha ndl i ng m a ny c al l s at on ce / 109 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de SWCA indicator s, call status states (auto assign) Ou tgoi n g cal ls When you ma ke a n outgoi ng call using the int ercom key on your te lephon e, th e ca ll i s a uto m a ti ca ll y tr a n sf er r ed t o th e f irs t a va il a bl e S [...]

11 0 / H andl ing m any c alls at o nce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 No f ree c al l ke ys If all t he SWCA keys are cur rently occupi ed when a new c all c omes i n, you can s till put the call on H old. • If a S WCA key h as b een fr e ed up be t ween th e t ime y ou a nswere d the cal l, a nd when yo u wa[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Tr ansf er ring c alls Using th e transfer feature Transf er al lows you to direc t a call t o a tele phone i n your Nors tar syste m, wit hin the Norsta r ne t work, o r exte rnal to Norsta r. Tr an sf er ring a ca l l 1. Pre ss . 2. Call the person to whom yo u want t o tr ansf[...]

11 2 / Transfe rri ng calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Tr an sf er ring ex te rna l ca lls If an ex ter nal call i s t ransf erred to a bus y tele phone, or not a nswere d aft er a few rings , the call autom atic ally rin gs agai n a t the t eleph one from which i t w as tran sferre d, and the disp lay indic[...]

Transferri ng calls / 11 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Displays Yo u are ta lking t o the perso n y ou w ant t o tr ansfer the c a ll to. Pres s RETRY if you decid e to trans fer the cal l t o someon e els e. Pr ess or JOI N to tran s fe r the c a ll . Th e person to who m you tr ied to t ransfer a call did[...]

11 4 / Transfe rri ng calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Usin g Camp-on You c an trans fe r an ext e rna l call t o anot her t el ephone, even if al l its line s ar e busy. 1. Pre ss . 2. Di al the number of the telephone yo u w ant to camp the call to. Cam ped call s a ppear on a line but ton on th e rec eivi[...]

Transferri ng calls / 11 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Parki n g a c a ll Yo u ca n su sp e n d a cal l so t h at i t can be re tr i eved f ro m any t e lep hone in yo ur system. 1. Pre ss . 2. U se th e Pag e fe at ure ( ) or press PAGE to an nounce th e re tri eval co de di splay ed by your tele phone . R[...]

11 6 / Transfe rri ng calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Using Ca ll Park When you par k a call , the sys tem assi gns o ne of nine code s for the retri eval of th e c al l. The s e codes c onsi st of t h e Ca ll P ark pr efix, which may b e an y di git f rom 0 to 9 , p lus a two-digit cal l numbe r betwe en 0[...]

Transferri ng calls / 11 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Displays Usin g Callback When you di rect a call y ou ha ve answere d to anot her t eleph one, th e syste m mon i tors th e call to mak e s ure i t is answ ered . If no on e an swers the call wi thi n a set len g th o f ti me, t h e syste m dir ect s it[...]

11 8 / Transfe rri ng calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Forwarding your calls Fo rwardi ng your c all s t o with Norst ar Press and enter the num ber of the intern al te lephon e to which you want your call s fo rwarde d. Use Line Redi recti on to forward calls outsi de the system. Line red irection ta k es p rec ed en c e ove r C al [...]

12 0 / For warding y our calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Ove rr id ing Ca ll Fo rwar d If you ca ll someone who ha s t heir c alls forward ed to you, your c all rings at t hat re ceivi ng tel ephone even t houg h t hat te lephon e has been set to forwa rd ca ll s to you. Ch an gi ng th e auto m ati c Ca ll [...]

Forw arding y our calls / 12 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Fo rwar d on bu sy Fo rw a r d on bu s y re d i r e ct s your ca ll s to a noth er tele phone on your Norst ar sys tem whe n y ou are busy on a ca ll, o r when you h a v e D o N ot D i s tu rb act iva ted a t your tele phone. For st ep-b y- step i n[...]

12 2 / For warding y our calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Fo r w a r d o n b u s y ta k e s p r i o ri t y o v e r DND on B u sy . If a n exte rn al ca ll us es a t arge t l ine , th e c all i s p rocesse d acc or di ng to th e pro gramming of the ta rget l ine. If the ta rget l ine is busy, the cal ler m ay[...]

Forw arding y our calls / 12 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Li ne Red irect io n Li ne R edi rec ti on al low s y ou to s end y o ur e xte rn al cal l s t o a telephone out side t he office . You may choos e to redire ct a ll y our extern al lines or onl y s o m e o f t he m. Line Redi recti on takes preced [...]

12 4 / For warding y our calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Ca nc eli ng L ine Re dire cti on 1. Pre ss . 2. Se lect t he l ines you no l onger wa nt to be redi re c ted. Allo wi ng a te lepho n e t o re dire ct cal ls You can tur n t he re direct c alls featur e on and of f. You n eed t he pr o g ramm ing t e[...]

Forw arding y our calls / 12 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Tu rnin g t he r e dir e c t ri ng for a t ele phone o n o r o ff You can program a telephon e t o ring brie fly (200 m illi sec onds) when a c all i s re dire ct ed on on e of its lines . You need t he progr amming temp late f ound a t th e f r ont[...]

12 6 / For warding y our calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Displays wh ile canc eling r edirection Enter a vali d line pool access c ode. You have attempted to redi rect a line, b ut so m e one else has alr eady r edirected t hat li n e. Press or OVERRIDE to over ride the previo us redir ectio n a nd redir ec[...]

Forw arding y our calls / 12 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de How Line Red ir ecti on is dif fere nt fro m Cal l Fo rwar d C al l Fo rw ar d fo rw ar d s all ca ll s th at a rr iv e a t a p ar tic ul ar telephone to anoth e r tele phone wi thin the Nor star sys tem or ove r ext ernal ISDN l ines . Line R edire[...]

12 8 / For warding y our calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de C ommu ni cating in the office Pagi ng Pag ing all ows you to make a nnou ncements over t he Nors tar sys tem using t he telephone spe akers , or your louds peak er sys tem, i f one is ava ilabl e. M aki ng a pa ge an n ou nc e me nt 1. Pre ss . 2. Ch oose a page typ e. P age ty [...]

13 0 / Com m uni ca t i ng in t he of fi ce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Act iva ti ng and de ac tiv at ing t he ab ili ty to pa g e You n eed t he pr o g ramm ing t emplate f ound a t the f r o n t o f t his g u i d e . S ee ‘‘ Gett ing s tarte d with Norst ar ’’ on page 15 for m ore in format ion. 1.[...]

Co m mu ni ca ti ng in the o ff i ce / 13 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de A zone i s any group of sy s tem t elep hones t hat you wa nt t o group toget her for pagin g, regardle ss of the ir locat ion. Your ins talle r programs whet her a t one s ounds before a page begins, and t he m aximum number o f sec on[...]

13 2 / Com m uni ca t i ng in t he of fi ce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Us ing Page w ith ex tern al pagi ng equ ipment When you make a pag e that uses ext ernal pa ging equip ment (ex ternal p age or combine d p age), the Long Tone s feat ure i s automat ical ly acti vated for t he e x ternal pa ging s y ste[...]

Co m mu ni ca ti ng in the o ff i ce / 13 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Can c elin g a me ss ag e y ou have se nt 1. Pre ss . Th e displ a y shows Cancel for : . 2. Ente r the int ernal num ber of the p erson to wh om you se nt th e m es s age . Vi e wing you r m essage s Yo u ca n re ceiv e up to fou r m e[...]

13 4 / Com m uni ca t i ng in t he of fi ce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Rem o vi ng it em s fr om y our message list You can era se a message wh ile you are v iewing it in y our m es s age list. I f t he m ess age i s fro m your voice m essa ge c ent er, this only erase s t he mess age noti ficat ion at your [...]

Co m mu ni ca ti ng in the o ff i ce / 13 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Yo u have t ried to send a mes sage to an inv ali d int ern al numbe r or to a t elephon e t hat is out o f se r vi ce . SH OW ap pear s only if y ou have outst anding mes sages. Pre ss SHOW to rev iew m essages y ou ha ve sent. Pr ess [...]

13 6 / Com m uni ca t i ng in t he of fi ce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Usin g Voice Call You can make an announce ment or begi n a conve rsatio n thr ough t h e spe aker of a nother tel ephone in th e system. Ma ki ng a V oic e Ca ll Press . Mu ting Voi ce Call tone s When a v oice call be gins a t your te l[...]

Co m mu ni ca ti ng in the o ff i ce / 13 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Pre ven ting V oi ce Cal ls t o your te leph one us i ng Voice Call Deny Press . Voice call s ri ng like re gular int ernal call s. Your other ca ll s pr oc eed n orm ally . Cancelin g Voice Call Deny Press . Displays The line i s open [...]

13 8 / Com m uni ca t i ng in t he of fi ce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Tracking your i ncoming calls Usin g Cal l Log Tel ephones can a utoma tica lly log Cal l Displ ay inf ormation for ca lls on an ex terna l line. The line must ap pear on tha t te lephone b ut it does not have to be a ringing l ine. If you r syste m i s eq uipp ed with t he a ppr[...]

14 0 / T ra ckin g y ou r inco mi ng ca ll s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 To us e t he fea tu res o n t he fol lo wi ng page s, your telephone mu st ha ve sp ac es av a il ab l e in i t s C a ll lo g . Y o u r i nstal le r or c us t om er s er v ic e repre sent ative program s each tele phone with an approp ri[...]

Tr ac king you r i nco m ing ca ll s / 141 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de De leti n g old lo g items ( autob ump ing) Your log has a set numbe r of i tems that it can hold. When it becom e s ful l, new c alls cannot be l ogged. Whe n y our log is ful l, Aut obumpin g aut o ma ti ca ll y delete s t h e o l des [...]

14 2 / T ra ckin g y ou r inco mi ng ca ll s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 If you accide ntall y erase an item , you can re trieve i t. 1. Pre ss or UNDO i mmed iat el y af ter ac ci de nta ll y e ras i ng an it em. 2. Pre ss to exit . M akin g a c all us ing C al l Log You may f in d i t he lpf ul to place c a[...]

Tr ac king you r i nco m ing ca ll s / 143 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de To e nt er Call Log u s ing your p assword 1. Pre ss t o ent er Ca ll Log. If you have p r ogrammed a pas sword, th e dis play s hows Pas swo rd: . 2. Ente r y our four-dig it password . If y ou f o rge t y ou r Call L og p as s w ord , [...]

14 4 / T ra ckin g y ou r inco mi ng ca ll s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 The call er's numbe r is un avail able. _ i n di ca t es a n e w it em . ¯ indicat es th at the cal l was ans wered . § i n di cat es a l o n g di st a n ce ca ll. / i n di ca t es th a t t h e s to re d nu m b er has be e n short[...]

Tr ac king you r i nco m ing ca ll s / 145 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Usin g Voi ce ma il If you subsc ribe t o a voice m essage servi ce ou tside y our office, you can acc ess t hat serv ice t hrough yo ur Norstar system. Your inst al l er or custo m er ser vice rep rese ntativ e progr ams your Nor s t ar[...]

14 6 / T ra ckin g y ou r inco mi ng ca ll s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de C usto mi z ing y our telephone Fi ndi ng out wha t a butt on do es usi ng Butt on In quir y You can che ck t he func tion of an y lin e, inter com, or pro g ram m ed button on y ou r teleph one by pr essing . On t he M7100 or T7100 t elepho ne, Butt on Inqui ry s h ows you r int[...]

14 8 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 2. Pre ss a numbe r on the di alpad to c hoose th e contra s t lev el you l ike bes t. On a two -lin e tele phone, you can use the UP an d D OWN di splay bu tto ns t o a djus t t he co ntra st. The n u mb er of con tr a st leve ls availab[...]

Cu s t o m iz i ng y o u r t e l ep ho ne / 14 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Pro g r a mm i ng a fe a t ure c ode onto a mem ory b utt on You can pro g ram a featur e c ode onto a memor y butt on. In some c as es , pre ss ing th e butt on a second ti m e canc els the fea ture . Pr og ra mm ing f eat u re bu[...]

15 0 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Displays The name of th e feat ure assig ned to a butt on is dis p la yed w hen yo u p re s s the bu tton. SHOW app ears when there is more information av ailable. Press or SH OW for a d di tio na l info r m atio n . If you are check ing [...]

Cu s t o m iz i ng y o u r t e l ep ho ne / 15 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de L abe li ng y ou r s e t Th e Busi ness Ser ies Term in als ha ve labe l s t rip s that come wi th each set. The Norsta r M-series telep hone s h ave in divi dual ke yc ap labe ls. This sec tion su ggests th e process for setti ng [...]

15 2 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 www.norte ln etworks .com (Cus tomer Support/S oftwa re Distri but ion, un der Product S electi on choose De skto p Ass istant ). Nor sta r b utton caps • Unlabeled, c lear b utt on caps wi th ap p ropri a t e green or gra y pap er fo r[...]

Cu s t o m iz i ng y o u r t e l ep ho ne / 15 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de T 731 6E Bu s ine ss S er ies T er m ina l but to n d efa ul ts The de fault button assi gnments for the T73 16E Bu siness Seri es Te rminal (BST) depend on th e tem plat e applie d. Refer t o your Progr a mmi ng Reco rds to ide nt[...]

15 4 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 T7316E BST u pper b uttons (PBX tem plate) T7316E BST u pper butto ns (Hybrid tem plate) T7316E BST lo w er b u t to ns (PBX and Centrex) 01 ∫Contrast 05 02 ∫ Show Time 06 03 07 ∫ Se nd Msg 04 08 ∫ S p e ed dial 01 ∫Contrast 05 [...]

Cu s t o m iz i ng y o u r t e l ep ho ne / 15 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de T 731 6 B us ine ss S er ie s T er mi n al bu tto n def au lts The de fault button assi gnments for the T73 16 Busines s Ser ies Termina l depen d on t he te mplate ap plie d during start up. Refer t o th e Programmi ng Reco rd t o[...]

15 6 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 T7316 BS T l ow er b u t to ns Button #/ Function Sq u a r e tem pl ate Button #/ Func tion 11 ∫Se t 221 1 7 ∫ Set 22 4 13 ∫Se t 222 1 9 ∫ Set 22 5 15 ∫Se t 223 2 1 ∫ Set 22 6 01 ∫Line 1 0 6 ç 02 ∫Line 2 0 7 µ 03 ∫Ca l[...]

Cu s t o m iz i ng y o u r t e l ep ho ne / 15 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M7 310 te leph on e bu tton d ef aul ts The de fault button assi gnment s for the M7310 tele phone dep end on t he te m p l at e a ppl i ed . Th e ex c eptio n is the defau lt numbering for the du al memory b utton s. R efer to ‘[...]

15 8 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 M7310 du al mem ory buttons M7 100 a nd T7100 te lephon e b utton defaul ts For fo r th e d e faul t te mpla te, t h e one p rogr am ma ble b utt on on t h e M 7100 and T71 00 t elep hone is µ . *1 2 ∫Se t 233 13 ∫Se t 221 *20 ∫S e[...]

Cu s t o m iz i ng y o u r t e l ep ho ne / 15 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M7 208 te lepho ne but ton de fau lts M7 324 te lepho ne but ton de fau lts Bu tto ns without a lab el are blank by default an d c a n be programm ed as autod ial or feat ure butt ons. The M7324N te lephon e has a two- line di s p [...]

16 0 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 M7324 N m emo r y key assign ments Sq ua re ∫Line 1 ∫C all Fwd ∫Conf ∫Line 2 ∫Sp d Dial † ∫Line 3 µ ∂ ∫Line 4 ∫Sa ve No. œ Blank Bla nk ∫V ce Call Blank Bla nk π Blank Bla nk ∆ Blank Bla nk ∆ Hybrid PBX ∫Lin[...]

Cu s t o m iz i ng y o u r t e l ep ho ne / 16 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Def au lt bu tt on a ss ign m en ts Defaul t featu res are a s s igned auto mat ical ly to the programmab le b u ttons on Norst ar tele phones a nd vary depending on the tele phon e. The d efault fe at ure s ar e list ed in t he ta[...]

16 2 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 M o v i ng li ne bu t to ns You can move exte rnal line s to d ifferen t buttons on your telephone t o arran ge your lines in the way that make s the most sens e to you. If you have a CAP, you ca nnot move inte rcom, answer keys or h ands[...]

Cu s t o m iz i ng y o u r t e l ep ho ne / 16 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ch an gi ng th e ty pe of r in g You can choos e one of fo ur di stinc tive r ings for your telephone. Th is make s i t eas ier t o i denti fy y our tele phone i n an open offi ce. 1. Pre ss . 2. Pre ss , , , , or NEXT . Yo u he ar[...]

16 4 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de U ser Pr ef eren ces The Us er Prefere nces sec tion of programm ing a l l ows y o u t o pr o gr am memo ry bu t tons, speed dial codes and ot her se ttings for any N o r star or BST teleph one on the sy s t em. For ex ample, an e mployee may want t o hav e the Do Not D is turb f[...]

16 6 / Us er Pref ere nces C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Us e r P ref e ren ce s pro g ram mi ng is av a il abl e un de r U se r Pr efe renc e s un der the headin g Te rmina ls &S et s . Sub- h eadi ngs in User Pr eferences Ch an gi ng bu tton prog r a mm i ng Press ≠ at Bu tt on prgr mi ng . The displ ay[...]

Us er Pr efer ences / 16 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Inf ormati on about i ndiv idual di spla ys you ma y see is describe d at the end of th is sec tion . Ch an gi ng a Us e r S p ee d D ial 1. Pre ss ≠ at Us er S peed D ial . The di spla y shows th e nu mber of s pee d dial c odes th at ar e av ai labl[...]

16 8 / Us er Pref ere nces C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Ch an gi ng C al l Log op ti on s 1. Pre ss ≠ at Ca ll log opt’ns… 2. Pre ss CHAN G E unti l y ou see the opt ion y ou want to use. See ‘‘ Call L og op tio ns ’’ o n page 140 Ch an gi ng ho w c alls are diale d 1. Pre ss ≠ at Dialing opt?[...]

Us er Pr efer ences / 16 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Displays The re are 10 memor y button s a nd 1 2 dual memor y b uttons on t he teleph one you are viewi ng. Pr ess ‘ to begin lo ok ing at wh a t is on e ac h b u tton. A line ap pears on th e but ton. You can not stor e a fe a tu r e o r numb e r o n[...]

17 0 / Us er Pref ere nces C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Programming Hunt Gr oups The Hunt Grou ps fe ature al lows a group of Norst ar or Busi ness S erie s Termin a ls) BST t elepho nes to be call ed b y a sin gle di rectory numbe r , ens uring t hat cal ls are eas ily ro uted t o the a ppropr iate gro up. Hunt Gr oups are use d in s[...]

17 2 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 • wher e a ca ll goes if all me mbers are busy Not e: Vi deophone s sh ould not b e pla ced in Hunt Gr oups. Hu n t G roups all ow one B cha nnel conne ction at a time and vide ophones use two B ch a nne ls. Fe atu res affe ct ed by Hunt Gr o up[...]

Pr ogrammi ng Hunt Groups / 17 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Co ns u lt you r cus tome r se rvice re prese ntati ve to dete rm i ne your Hu nt Grou p number range. N ote : Y our sy s te m DN m us t be a t le as t th r ee d i gi t s l o ng to al lo w H un t Gro ups. You need t he progr amming temp late f oun[...]

17 4 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 5. Pre ss MO VE to move an exis ting membe r to anothe r place wi thi n the Hunt Group. The di spla y sho ws the member number follow ed by an arrow. 6. Ente r the ne w pos ition numbe r fo r the e xten sion . 7. Pre ss to exit o r ‘ to conti nu[...]

Pr ogrammi ng Hunt Groups / 17 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Sett ing th e di st rib ut ion m od e There are t hree modes of cal l dist ribu tion: • Bro adc ast — rin gs e ach telep hone in t he gro up simulta ne ously. C alls ar e handle d o ne at a t ime . Subsequ ent c al ls are queue d. As soon a s [...]

17 6 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 5. Pre ss CH ANGE t o s e t th e mo d e: S e que nti al , Rotary , Br o adc ast . 6. Pre ss to exit o r ‘ to conti nue programm ing. Se tti ng the h unt d elay This set ting a llo w s yo u to pr ogram the nu mber of ri ngs th e sys tem perm its [...]

Pr ogrammi ng Hunt Groups / 17 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de 3. Pre ss ≠ . The d ispla y shows Me mbe r DN s: . 4. Pre ss ‘ until t he di s play shows If busy: . 5. Pre ss CH ANGE t o s e t th e mo d e : Bus yT o ne , Ov erf low , Que ue . 6. Pre ss to ex it o r ‘ to conti nue pro gramming. Pr ogram m[...]

17 8 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 6. Pre ss CH ANGE to chang e the o verf low position. 7. Ente r the new o ve rf low posit ion. 8. Pre ss to exit o r ‘ to conti nue programm ing. Se tti ng the n ame This setting allow s yo u to progr a m the Hunt Gr oup n am e, su ch as SE RVIC[...]

Pr ogrammi ng Hunt Groups / 17 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de 6. Pre ss to ex it o r ‘ to conti nue pro gramming. Assigning a d istinctive ri ng pattern to a Hunt Gr oup You can ass ign di stin ctive ring pa ttern s to your Hunt Gro up so t hat ca l ls can b e ra ted in prio rity for t he g roup. These dis[...]

18 0 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Usin g Sil ent Mo ni tor Aft er you have the sil ent moni tor paramet ers s et up, y ou will be a ble t o u s e yo ur SM supe rvisor two- lin e dis play te lephon e to mo nitor ext ernal Hunt gro up calls. Refe r to t he Compact ICS Ins ta llatio [...]

Pr ogrammi ng Hunt Groups / 18 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de W hi le a c all is being moni tored , y ou can choo se to: • move t o anot her Hunt gro up member ( OT H ER ) • join t he curren t convers ation ( JO IN ) • ex it t h e si l en t moni t ori n g ( EXIT ) When you jo in a moni tored cal l, you[...]

18 2 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 F eat ur e no te s • You can only mo n itor extern al hunt gr oup cal ls . • You must rel ease all calls on your su perviso r tele phon e b ef o r e you att empt to ru n a mon i tor ing s essio n. • The DN yo u choos e to monit or m ust be a[...]

Pr ogrammi ng Hunt Groups / 18 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de • Us i n g a h e ad se t a uto m a ti ca ll y de fau l ts Si l e nt Mo n i to r to m u t e. T h is i s t he r ecomme nded wa y of using t he S ilent Mo n itor fe atur e. • Messa ges rec eive d b y the sup ervisor d u ring a silen t mon itoring[...]

18 4 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using th e Hosp ita lit y feat ure s This sect io n de scr ibes the Hospi t ality Se rvices fe atur e whi ch i s us ed to admi nist er room and ala rm s erv ices in s mall to me diu m - sized fac ilities suc h a s ho te ls, m otels , or hospi tals . There are thre e types of sets[...]

18 6 / U s in g th e Hosp ita li t y feat ure s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 4. Pre ss ‘ until t he di s play shows Hos pita lit y . 5. Pre ss ≠ . Desk p swd: disp lays. (d efault i s 4 6 7 7) 6. Pre ss CH ANGE . Ne w ps wd : displays 7. Enter a ne w p as swo rd, th en pr ess OK . Con d p swd Ch ange thi s[...]

U sin g th e Ho s pita lit y f eatu r es / 18 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Pro grammi ng roo m inf ormat ion Use th is s etting to ass ign set DNs to a spec ific room. 1. Pla ce t he ap propriat e progra mmi ng overl ay on the se t y ou are usin g t o do pr ogramming . 2. Pre ss ( CONFIG). The displ ay sho[...]

18 8 / U s in g th e Hosp ita li t y feat ure s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 3. Pre ss (ADMIN). T h e displ a y shows Term inal s& Sets . 4. Pre ss ‘ until t he di s play shows Hos pita lit y . 5. At the Hos pital it y hea ding, pr ess ≠ until Se rvic e tim e di spla ys. 6. Pre ss ≠ . H o ur : 00 di [...]

U sin g th e Ho s pita lit y f eatu r es / 18 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Sett ing the room cond ition You can u se th is f eatur e o n a room set or adminis tra tio n set to: • set the roo m state to se rvice done ( Srvc don e ) • set the roo m sta te to Need s serv ice ( Need s sr vc ) • query the[...]

19 0 / U s in g th e Hosp ita li t y feat ure s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Prog ramming th e alarm feat ure If you wa nt to allow the room sets to progra m wake-up alar ms, t he re ar e a coupl e of progra m setti ngs tha t need to be ente red. 1. Pla ce t he ap propriat e program m i ng overl ay on the s et[...]

U sin g th e Ho s pita lit y f eatu r es / 19 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Us in g th e Adm ini st ra tion se t t o co nt rol a lar m s Onl y a Hosp ita lity S erv ices s et can use t his alarm a d ministra tion fea tur e. This feature is also ass ociat ed with a room nu mber, and can not be used on common[...]

19 2 / U s in g th e Hosp ita li t y feat ure s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Us in g th e a lar m To set a n al arm o n a di gi ta l tele phon e: 1. Pre ss The d ispla ys sh ows Alr m:07 :00 OFF 2. Do one o f the fo llowing: If th e al ar m is co r r ec t, p res s ON /O FF .T he set displ ays: Al rm :07: 00a m[...]

U sin g th e Ho s pita lit y f eatu r es / 19 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Tu rnin g o ff an al arm When the alar m rings, the use r can re lease the ri ng b y d oing one of the fol lowing, d ependin g on the ty pe of te lephone in the room: Dig ital s et: Pr ess any b u tton except . Analog set: Lift an d[...]

19 4 / U s in g th e Hosp ita li t y feat ure s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Telephone feat ur es Insta lli ng Busi ness Seri es Termi nals If you are c o nnecting a Bu si ness Serie s Ter m inal (BST) for the first t ime, refer t o the followi ng ill ustrati ons as a guide . Installing th e Bu siness Seri es Ter minal conne ctions Installin g to a d esk [...]

19 6 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Mo unt in g a B usi ne ss Ser ie s Term in al o n th e w all Mou nting a Business S eries Te rminal o n th e wal l I nsta ll ing w i thou t t he an gl ed bas e[...]

Teleph one features / 19 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Mou nti n g a Business S eries Term inal usin g th e stand Mou nt the tel ephone onto the scre ws and slide it down . M ount the s tand as s hown and inser t screw . Use t he sc r ew that came wit h yo ur keyst atio n. Us e the key hole slots on the sta[...]

19 8 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 I nsta lling Norsta r t el epho nes If you are connecti ng a Norsta r te lep hone fo r the fir st t ime, refer to the i llust ratio ns below and use a s a guidel ine. In s t al li n g a N o r s t ar te lep ho n e Connect to jack wired from distribution[...]

Teleph one features / 19 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M oun tin g a Norst ar tel eph on e o n the wa ll 12 34 56[...]

20 0 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Naming a tel epho ne o r a li ne You can a ssi gn names to iden tif y ext e rnal li ne s, target lin es, and te le phones as sig n ed to s peci f i c pe o pl e. D ur i ng a c al l, the name (i f p rog r am med ) is sh o wn o n th e telephone d is p la [...]

Teleph one features / 20 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Sto ppi ng call s fr om ring ing at yo ur telephone: Do Not Disturb (DND) St oppi ng cal ls Press t o st op call s from ringing at your te lephone . Onl y priori ty calls ri ng at y our telep hone. A l ine butt on fla s h es when you re ceive a call, bu[...]

20 2 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Do Not Distur b preve nts voice ca lls from ale rti ng at your tel ephone. Voice ca ll s ar e p res e n te d as n o rm al i nt e rc om c al ls . Usin g Backgr ound Music Lis ten to musi c th rough your telephon e sp eaker b y pres s ing . Your insta ll[...]

Teleph one features / 20 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using th e device attached to the in ternal analog term inal adapter The in ter nal a nalog termina l adapte r (I-AT A ) conne ct s a s tandar d a na log voi ce device t o your Compact ICS . T hese i nc l ude s uch d evic e s a si ngle - l ine t elepho [...]

20 4 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Call For ward ˚• › Cancel ˚£ › Di rect s y our ca lls to anoth er te lephone con nect ed to your Norst ar syst em. Enter the f eatur e c ode followed by the int ern al numbe r of the telephone t o receive the fo rwarded c alls. Call Forward ca[...]

Teleph one features / 20 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Confere nce ˚• ‹ All ows you to estab lish a three- way confer ence bet ween yo u, on e exte rnal call er and on e inte r com c aller. To est ablish a c onferen ce call: • Make o r a n swer t he first call. •E n t e r ˚¤ . This auto matica ll[...]

20 6 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Hold (cont inued) Ex clusi ve Hold ˚ •‡· Allows you to put a n act iv e call on h ol d and preve n ts it from bei ng pick e d u p fr o m othe r tele p hones . Wh en T o n es are tur ned on , a hel d cal l re m inde r t one is h eard on ex t ernal[...]

Teleph one features / 20 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Pr io rit y Ca ll ˚ •fl· Al lows you t o inter rup t an interna l c all in progres s o n a Norst ar t elephon e u sing Voic e Cal l Deny or Do Not Distur b. Th e call s at the telephone you are calling are automatical ly pu t on hold. Te lephones m[...]

20 8 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Usi ng a da ta co m mun icat ion devic e w it h the I - ATA The in ternal ana log term inal ad a pter (I-ATA) can conne ct a data c ommun i cati on de vic e such as a fa x mac hi ne, mo dem or a nsw eri n g mac hin e to the Comp act ICS. In som e cas e[...]

Teleph one features / 20 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Pro gr ammin g an swe ring ma c hine s or modems t o an swe r cal ls au tomat ica l ly The de vice connec ted to t he Compact ICS us ing the I-ATA c an ring fo r an exte rna l line , or be s et up to ri ng when Ringing Servi ce (Ni ght Servi ce) i s t u[...]

21 0 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de IS D N I n te gr a te d S e r vi c es Dig i ta l N et w o r k ( I SD N ) t ec h no l ogy pr o v i de s a f a s t , a ccurat e a nd re liabl e means of s ending a nd re ce iving d ata , image tex t and voi ce infor m atio n t hrou gh the tel ephone syste m. By usi ng Basic Rat e I[...]

21 2 / IS DN C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Not e: Syst e m tel ephone feat ures, oth er than Tr ansfe r and Ca ll Forwar d All C alls, a re not a vaila ble t o ISDN term inals. In a ddition , you cannot retr i ev e a p ar k ed ca ll , or reac h a D i re ct- Dial set by u sing th e D irect- Di al d igit from a n[...]

ISD N / 21 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Co ns u lt you r cus tomer s ervic e re presenta ti ve t o dete rmine wh ether or not t his feature is c ompatibl e wit h your servi ce pr ovid er. Na me and n umber blo cki ng for B RI When a ctiva te d, al lows y ou to block the out going na me and/o r number on a [...]

21 4 / IS DN C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Cal lin g th e numb er y ou r ca lls ar e for wa r de d to 1. Se lect a n ISDN line by sele ctin g a l ine butt on, a l ine p ool, or t he hands free but ton, or by l ifting t he hands et (if an ISDN l ine i s yo ur pri me lin e). 2. Co nsult your servi ce pro vider fo[...]

ISD N / 21 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M CID pr om pts Net wo r k Ca ll Di ver s ion ( pr o file 2) This fea ture i s a n etwork fu nction tha t al lows fo rwarding and redire ction of calls o ut side the Nor star n etwork when us in g an E TSI ISDN l ine. Fu n ct io n al i ty i s simi lar to t ha t o f E[...]

21 6 / IS DN C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 ISDN applications ISDN terminal equi pment deli vers a wide range of powerful busin ess appli c ati ons: Vide oc on fere ncin g a nd vi deo te l ephon y Vi deoconfer enci ng offers in s t ant visual a nd audio co ntact betwe en dist ant parti es using eith e r studi o-[...]

ISD N / 21 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de L eas ed li ne ba ck up Esse ntial backu p for le ased li ne s c an be pr ovided usin g I SDN a s r equ ired, rathe r tha n d uplica ting cost ly pe rmanent leased li n es . LAN t o LAN bri dgin g Loca l area ne twork (LAN) bridg e/r outers a llow fle xible int ercon[...]

21 8 / IS DN C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de U sing Syst em fea tur es Using alternate or sched uled services The re ar e t h ree t y pe s o f Se rv ic es t o m a k e y our No r st ar sy ste m h an d le ca lls di fferent ly on d ifferent days and at different times of t h e da y: Ri nging ser vice, R est ri ct ion ser vice [...]

22 0 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 alt ern ate routes a re off ered onl y in the c ase where the orig inal rout e i s no t avail abl e. Refe r to the se ction on l eas t-cost rout ing in th e C ompact ICS Ins talle r Guide . Tu rnin g Se rvic es on a nd off The master c on tro[...]

Usi ng Syste m fea tures / 22 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de you de cid e to run a se rvi ce on a sched ule , th e sy s tem us es th e s tar t an d sto p t imes u s ed for that sche dule. An ex am p le of h ow to t urn o n a Se rv ice m an ua lly You m a y have Ringin g servic e ( your nigh t servic e) set u[...]

22 2 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 To turn on a S erv ice 1. Ente r the appro pr iate fe at u re co de f r om a c o n tro l te le p hone. 2 . F o r R es tr i ct io n a nd R ou t in g s er v ic e you have t o e nt e r t he Sy st e m Co ordinat or o r Basic p ass word. 3. Pre ss[...]

Usi ng Syste m fea tures / 22 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de View ing th e acti ve S er vic es fr om a one -li ne di splay t ele ph one 1. Pre ss . T h e first act ive Servic e di s p lays. 2. Pre ss t o move thro ugh the activ e s chedule. 3. Pre ss to ex it . Displays You are vi ewing the ac tive Ser vices[...]

22 4 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Se rvic es tha t ha ve be en t urne d on aut omati call y are ind ica te d by an ast eri sk (* ) be f ore the n am e o n th e di sp l ay . Y ou c an ne it h e r ma n u al l y a ct i vate nor c ancel a ut omati call y-sche duled servi ce s, al[...]

Usi ng Syste m fea tures / 22 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using passwords Your pas s wo rds pr e ve nt unauth orized or unint ent ion al c hanges t o y our Norst a r sy ste m . T o keep your tele phone se r v ice secur e , d is t rib ute t he pas sword o nly to selec ted personne l o r m ake use of the b [...]

22 6 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Ch an gi ng pa s sw o rd s You n eed t he pr o g ramm ing t emplate f ound a t the f r o n t o f t his g u i d e . S ee ‘‘ Gett ing s tarte d with Norst ar ’’ on page 15 for m ore in format ion. 1. Pre ss . 2. Pre ss (the d e fault Sy[...]

Usi ng Syste m fea tures / 22 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Hosp ita lit y p as swor d s There are t wo p asswords w ithi n the Hos pita lity featu re. On e provides sec ure acce ss to the admi nistra tion set for pr ogramming t he serv ice, a nd one provi de s secure access to a room condi ti on set ting f[...]

22 8 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Using special telep hones Direc t-dia l Yo u ca n r e ac h th e dir e ct - d ia l te le pho n e by dial i n g a s i ng le d i g it . Th e dir e ct -di al t e l ephone is u s ua lly i n a cen t ra l l ocat i o n, s uch as a at te nd ant's[...]

Usi ng Syste m fea tures / 22 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Any n um b er of telep hones c an be as signe d to call the dire ct-di al telep hone. Hotline A hotline telep hone ca lls a preset i nte rnal or extern al tele phone num ber when you pick u p the ha ndse t (or pre ss the ha ndsfr ee but ton). Byp a[...]

23 0 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 1. Pre ss . 2. Pre ss (the d efault Syst em Coordi nator password). 3. Pre ss ≠ at Term i nals &Set s . 4. Ente r the i nte rna l number of the te lep hone yo u wa nt to pr ogram an d press ≠ . The displ ay s hows C apab iliti es . 5.[...]

Usi ng Syste m fea tures / 23 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de indicator to the other two par ties. See ‘‘ Us i ng Silent Moni tor ’’ on page 180. Using S et l ock Set lock limi ts t he ways in which you c an cust omiz e your tele p hone . Th ere a re thr ee le vel s of Set Lock : Fu ll , Partial , and[...]

23 2 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 6. Pre ss ≠ twi ce. 7. Use CH ANGE to se lec t one o f t he th ree o ptions : None, Par tial and Fu ll . Using an auxili ary ringer An auxi liary ringer i s a s epar ate de vice tha t has to be con nected to Norstar. Ref er t o t he sec ti [...]

Usi ng Syste m fea tures / 23 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using Host S ystem dialing sig nal s You can acce ss hos t sys tems, suc h as priv a te branch excha nges (P BX) from Norst ar by using host syste m signalin g f eat ures ( al so known a s end-t o-en d si gnaling ). T h ese features eithe r s end a[...]

23 4 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Paus e T he Pau se f eat ure en ter s a 1. 5- se cond d elay i n a diali ng seq u enc e on an e xte r na l l i ne . Th is i s o ft en re qui re d f or si g na l i ng re mot e de v ic es, s uch as ans wering machi nes, o r when reach ing th ro[...]

Usi ng Syste m fea tures / 23 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Displays Pro gramme d Rele ase The Progra mmed Rel e a s e f e ature perfo rms s am e function as in a p rog r a mm e d dial i ng s eq uence. When the sys tem en cou n ter s Pro g ra mm e d Rele ase i n a d ialin g se quence , it st ops di aling an[...]

23 6 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Wa it fo r Dial Ton e Wai t for Dial Tone ca uses a seque nce of numbers to pause until dial tone i s pre sent on t he li ne be fore co n tinuing to dial. T hi s is u s eful if yo u mu st dia l a rem ot e sy ste m an d t h en w ait fo r di al[...]

Usi ng Syste m fea tures / 23 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using your Norstar system from an external loca tion You can use the l ines and some of the f eatur es of a Norsta r s y s tem from out side the s yste m . You can do t his over t he publ ic tel ephone network whe n you ar e away from t h e of f ic[...]

23 8 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Di re ct in wa rd syst em a c cess (DI SA) C on t r o l ac c es s t o your No r st ar sy s te m with di r e ct i n w a r d s ys t em ac ce ss (DISA). Access t o your Norstar s ystem fro m t he publi c tel ephone network shou ld always be co n[...]

Usi ng Syste m fea tures / 23 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ac cess ing Nor st ar remo tel y ov er th e pu bli c ne two rk 1. D ial t he Nor st ar sy s tem re mo te acce ss n umbe r. 2. When yo u hea r a st uttere d dial to ne , e nte r your COS pa ssword . 3. Wait for the syst em d ial t one . If you r sys[...]

24 0 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Us in g C las s o f Se rvi c e ( COS) pa ss wo rd s Cla ss of Service pass word s permi t con troll ed acc ess to sy stem resou rce s bo th by inter nal an d remote users. Whe n you ent er a Cla s s of Ser vice pas sword a t a te lephon e, th[...]

Usi ng Syste m fea tures / 24 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de COS passwords allow you to defin e individ ua l p a ss words and deter mi n e the re s tri ct io n f i lt e rs , a n d rem ote pac k ag e a s s ociated wit h eac h . Displays Tip - If you use your Norstar sy ste m from outside the o ffi ce, you m a[...]

24 2 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ge ne ra l Sy stem f ea tur es The fol lowing features are ava ilabl e for the entire Nor star s ystem. Disconnect supervi sion When Di sconne ct Su pe rvi sion i s ass igned to a l ine, th e Norstar syst e m mo n i tor s it t o dete ct i f an e xt e r nal cal le r ha ng s up . T[...]

24 4 / Ge ner al System fe atu res C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Li ne as sig nmen t Any of the lin es i n your s ystem ca n be as signe d to an y of yo ur telephones . Your ins talle r or custo mer s ervic e repre senta tive assi gns l ine s t o t elepho nes in Co nfig ura t i on pro gramm ing. Lin es ca n be [...]

Ge n era l S y st em fea tu re s / 24 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Li ne p ool s A l ine pool allows each te le phone a ccess to e xt ernal lines from a group (or poo l) of ext ernal l ines . You c an access such line s by pressing an in terco m but ton a nd enteri ng a lin e pool a ccess code, a dest ina [...]

24 6 / Ge ner al System fe atu res C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Ther e is no handsf ree butto n on t hese telep hones. When appl icabl e, s pecia l i nstructi ons f or the telepho nes are incl uded with e ach fe ature de scripti on. Mem ory buttons Memor y but tons are t he buttons with indicator s on the M720[...]

Ge n era l S y st em fea tu re s / 24 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Pri me li ne Your telep hone can be progra mmed to s elect a n intern al o r extern al line or a l ine p ool automat ical ly wheneve r y ou lif t the hands et or press the hands free but ton. Thi s is your pri m e lin e. Private line s A pr[...]

24 8 / Ge ner al System fe atu res C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Troubleshooting Usin g the ala r m telephone An alarm te lephone di spla ys Nor s tar sys tem al arm cod es, shoul d they occur . Ala rm tele phon es are Norst a r tele phones or Busine ss Seri es Termin a ls with t wo-li ne di spla ys t hat are s peci fical ly ass igned by th e [...]

25 0 / Tr ou bl e sh o oti ng C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 T est in g t he t ele ph on e di spl ay Use a dis play t est if y ou suspec t that o ne of the indicators on the telephone i s not working . 1. Pre ss . T he disp lay shows Dis pl a y tes t . 2. Pre ss TEST or to go a head wi th a dis play tes t. 3 . A[...]

T rou bl e sh o oti ng / 251 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de 3. Pic k up the hands et and listen. You should hear dial ton e through the hands et at a max imum volum e. The vol ume i s reset to max imum only whi le t he tes t is going o n. Pre ssing any b u tton or hanging up ends th e tes t. T est ing th e tel[...]

25 2 / Tr ou bl e sh o oti ng C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02[...]

P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de C ommon feat ure disp lays You may see t he fol lowi ng disp lays when you use a feature. Someo ne is al ready usi ng programming, or the fe a tu r e y ou ar e t ry in g t o u s e i s not co mp at ible wit h the co nfigu rat ion o f t he tel epho ne or line. You have tri ed to us[...]

25 4 / Commo n feature display s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 You ha ve receiv ed a Ring Again offer for a c all to an inter nal te lephone. Press t he f lashi ng inte rnal li ne bu tton or YES to cal l the number again . On M710 0 or T7100 tel ephones, j ust l ift the hands et. Ot herwis e, press NO or wa it [...]

C ommon feature display s / 25 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Y o u a re r ece i vi ng a p r io r i ty ca l l . I f you a r e on an other cal l, in form t he person you are speak ing to that the ca l l is ab out to b e p ut on hold. Pres s the fl ash ing li ne indic ato r of the prio rity c all or wait un ti[...]

25 6 / Commo n feature display s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 All t he lines or line p oo ls av ailable to the tel ephon e are i n use . This d isplay also appea rs when you have t ried to dial an externa l numbe r or us e a feat ure t hat c onf licts with the li nes, l ine p o o l s o r p r i m e l i n e u s [...]

P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de In dex S ymbol s § L ong Distance sym bol 253 Auto bumping canceli ng # 815 141 using 815 141 autodia l bu tton exte r n al *1 97 , 99 internal *2 97 Backg round Mu sic canceli ng # 86 202 turning on 86 202 Button Inquiry * 0 103 , 147 , 243 , 249 Call Duration T imer 77 71 Call[...]

258 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Line Red irection cancelin g #84 124 using 84 123 Mes s age cancelin g 133 sendin g 132 viewing ones you sent 134 vie wing 133 Page com bined zone 12 9 extern al z o ne 129 internal zone 129 using 11 5 , 117 , 129 Pass word Basi c 29 , 225 Call Log *8 5 143 Sy stem Coor[...]

In dex / 25 9 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de ‡ Wait f or Dial T o ne s y m bol 236 A access Cla ss of Servi ce 240 extern al lines 245 Norstar fr o m out side t he sys tem 237 remote 239 using a COS 238 using a DISA 238 Access denied 253 ADD 246 admini s tr ation password (see System Co ordinator password) a[...]

260 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 programm ing 97 storing nu mbe r on a m emory button 97 using Last Number Redial 100 Auto dial f u ll 98 autom atic Ca ll in form atio n 56 Call Log 139 dial 77 Handsfree 68 Hold 105 release of a line (see Disconnect S upe rvision) Aut o mati c Call Back, ISDN terminal [...]

In dex / 26 1 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de TAP 52 te st ing 249 , 250 using a line button 75 using butt ons 17 volume control 20 bypass ing a Hotline t e lephon e 229 C cal l ways to m a k e a 73 Call 221 ? 254 Call bl ocked 79 Call Display i nfo rm atio n 54 Call Duration T imer 71 Call F orward ATA f eatur[...]

262 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Cancel denied 134 CAP answering calls 48 DI D 48 monitoring calls 53 movin g but tons 162 prime telephone 48 sendin g mes sages 132 telephon e 48 CCR ( see Custom Call Routing) centra l ans wering position sendin g mes sages 132 telephon e 228 using 48 centr e x tem p l[...]

In dex / 26 3 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de Dial voice call 13 7 dialing autom atic di a l 77 direct ext ension 85 options 168 pre-dial 78 saved number 103 stan dar d dial 77 switch ing from pulse to tone 236 dialing modes 77 dialing signal Link 233 Long T ones 234 Pause 234 Program med Rel ease 235 run/stop [...]

264 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 programm ed feat ures 149 Ev enin g Sc hed 224 Excha nged 162 Exclusive Ho ld 79 , 106 Expens ive route 74 extended, an swer butt on 60 extern al page 12 9 external access to Nors tar 23 7 extern al aut o dial programm ing 97 external Call Fo rwa rd (see Line Redirectio[...]

In dex / 26 5 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de Restr icti on service 219 Ring A gain 80 ring t ype 163 Ringing service 219 Routing service 219 Saved Numb er Red ial 103 sendin g mes sages using display 13 2 Set Lock 231 Speed Dial 10 0 Sys tem Answe r 86 Test a Teleph one 249 – 251 Time and Date 225 Trun k Ans[...]

266 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Hospitality 185 , 187 hospitality password 227 host system signaling Link 233 Pause 234 Program med Rel ease 235 run/stop 23 5 Wait for Dia l Tone 236 Ho tlin e bypass ing 229 setting up the t elepho ne 22 9 Hunt Groups 38 , 40 , 41 , 43 , 58 , 60 , 78 , 80 , 83 , 105 ,[...]

In dex / 26 7 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de IS D N applications 216 – 217 capacity 211 equipme nt 21 6 – 217 In te r n e t a c c e ss 21 7 K KI M butto ns on eKIM 52 cust omizi n g 52 using 49 L LAN access 216 LAN b ridge 217 LAN ro uter 217 language changi ng on the display 14 8 , 168 choice for A u to A[...]

268 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Long Tones 234 Long Tones 235 Lunch Sch ed 224 M M7100 telephone 98 button de faults 158 Button Inquiry 147 Call Con ference 61 Call Park 115 Call Q ueuing 25 4 Call Transfer 113 ca m ping a c all 114 , 115 Conference Call 62 Conference Call on ho l d 62 Hold 105 Incomi[...]

In dex / 26 9 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de telepho ne st atus 80 transferred calls 117 Mov e line from 162 Mov e line to 162 mov in g telepho nes 200 mus ic, background 20 2 mut e assign bu tton 69 butto n p osit i oning on se ts 161 indicators 67 muting v oi ce call tones 136 N names spelling ou t 33 Networ[...]

270 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Paging ALL 131 Pagi ng busy 131 Park denied 117 Pa rke d ca ll 254 Pa r k ed on 117 parking a call retrieving 115 Parking full 117 password 185 Basi c 165 , 225 Call Log 142 – 143 changi ng 225 Cla ss of Service 240 clearing Cal l Log 226 cond pswd 227 desk pswd 227 H[...]

In dex / 27 1 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de System Spee d Dial 31 ti me an d da te 29 telepho nes Call F orward 37 , 40 changi ng n umber of rings before forwarding call 38 changi ng the name of a telepho ne 34 Do Not Disturb 201 Do Not Disturb on Busy 40 prog ramming basics admini stration p rogrammin g 16 B[...]

272 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 redialing extern al number 99 Redir by 126 Redirect ri ng programm ing 125 Redirect ½ denied 126 redirection loops 127 refusing to answer s e c ond ca ll 201 R el eas e a c al l 115 Rel e ase a c al l 255 R el eas e bu tto n 19 , 53 icons 20 Re leas e cal ls 255 releas[...]

In dex / 27 3 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de Sched 5 224 Sched 6 224 schedule d services 219 securi ty recom mendations 238 sys tem 237 Se lec t a lin e 75 , 102 Se lec t li ne out 12 6 Se lec t li ne( s) 12 6 Send me ssage? 75 Service M odes (s ee Services) Service M odes ON 22 4 Service S chedu les Evening S[...]

274 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 T T7316 B usine s s S eries Terminal button de faults 153 T7316 t ele phone splitting a Co nference Cal l 63 T7316E TAP 49 TAP answering calls 49 prime telephone 49 telephon e 49 using 49 ta rg et l in e 244 changi ng the name 200 te lec om mut ing 216 telephon e alarm [...]

In dex / 27 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de remote acces s tones 239 voi ce cal l 136 Tones (ATA fea ture code) 208 tr ac ki ng in co mi ng c al l s Call Lo g 139 transf er (see C all Transfer) Tran s fer denied 114 tr a nsf erri ng cal l s 11 1 Callback 117 Custom Cal l Routing 84 parking a c all 115 using C[...]

27 6 / Ind e x C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 V videocon ferencing 216 VIEW 246 vie wing active S ervices 222 Call Lo g 141 mes sages 133 , 134 Vo ice Ca ll 136 – 137 Vo ice ca ll 137 vo ice ma il accessi ng y our Norstar syst e m 145 using Call Forward 122 vol ume bar 247 control 247 W Wait f o r Dial Tone 23[...]

Backup pr ogramming o v erlay s / 277 P0 60 354 4 0 2 Back up pr ogram mi ng ove rlay s Heading Back Show Next Heading Back Show Next Business Ser ies Ter min al s Pr og ramm i ng Record T7316 E T7316 Heading Back Show Next Nor st ar Pr ogr am min g Ove rla y[...]

Aft e r you have fi n i shed prog rammi ng , stor e y our Norsta r Pro gramming Overla y i n the sl ots provi ded on t he ba ck cover. Ap r è s avoir termin é la p rogra mmatio n, r angez la gril le Nor s t ar dans les fentes pr é vu es à ce t effe t à la fin de ce guid e. C uando haya ter minado de p rogra m ar , in se rt e en es t as r an u [...]