Nortel MCC 3100 manual

Nor tel Mobile Commu nication 3100 Se ries Por tfolio Mobile Communication Client 3100 for BlackBerr y User Guide Title page[...]

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Contents 3 Contents New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Revision his tory . . . . . . . . . . . . . . . .[...]

Contents 4 Installing or upgrading MCC 3100 for BlackBerry using the BlackBerry Enterprise Server . . . . . . . . . . . . . . . . . . . . . . . . . 22 Uninstalling MCC 3100 for BlackBerry . . . . . . . . . . . . . . . . . . 22 Uninstalling the database . . . . . . . . . . . . . . . . . . . . . . . . . 22 Uninstalling the MCC 3100 app lication using[...]

Contents 5 Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Adding a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 6[...]

New in this release 7 New in this release The following sections detail what is new in Mobile Co mmunication Client 3100 for BlackBerry in MC 3100 Release 2.1. Features Nortel Mobile Commu nication 3100 (MC 3100) Release 2.1 intr oduces two new installation and upgrade optio ns: over the air and from the BlackBerry Enterprise Server. Installation o[...]

New in this release 8 October 2007 S tan dard 01.02. This document is up-i ssued to conta in fixes for configuring Mob ile Communication Gate way 3100 addre sses and revised Outgoing Ca ll Service DN require ments. September 2007 S tan da rd 01.01. This document is iss ued to suppo rt the Norte l Mobile Communications 310 0 Se ries Portfolio on Nor[...]

How to get help 9 How to get help This chapter explains how to get help for Nortel pr oducts and services. Getting help fr om the Nor tel W eb site The best way to get techni cal support for Nor tel products is from the Nortel Technica l Support Web site: www .nortel.com/support This site provides quick access to so ftware, do cumenta tion, bullet [...]

How to get help 10 Getting help fr om a specialist by using an Express Routing Code To access some Nortel Techn ical Solutions Cen ters, you can use an Express Routing Code (ERC) to quickl y route your call to a specialist in your Nort el produ ct or serv ice. To loc ate the E RC for you r produc t or service, go to: www.nortel.com/erc Getting help[...]

Introduction 11 Intr oduction This section contains the following topics: • “MCC 3100 for BlackBerry featu res” on page 11 • “Before you be gin” on page 12 • "System and ne tw or k req u ire me n ts" on pa ge 13 • “Installation” on page 14 • "About this guide" on page 14 MCC 3100 for BlackBerr y features Th[...]

Introduction 12 • Redirect your incoming c alls to altern ative cont act locatio ns (for exampl e, office, home, o ther). • Associate a single number with all of your outbound ca lls. Use the following call modes: — Direct Outbound—This is the basi c mode. You can initiate calls directly from your Blac kBe rry to other parties by dialing or[...]

Introduction 13 System and network requirements The MCC 3100 for Black Ber ry ha s th e follo win g sys te m re qu ire men ts . Import ant Notice: Users are advise d to select and use headsets which are designed to reduce excessive sound pr essure levels or acousti c shocks. Users should check that their head sets do meet their respective National [...]

Introduction 14 trackball does not work. In these model s, when a Choice Gro up is highlighted, the trackball is use d to change the selection; the menu button causes the display of the menu. When a Choice Group is not highlighted, the trackb all ca uses the display of the menu. This document covers the user interfac e of the rest of the BlackBerry[...]

Introduction 15 Related publications The following publica t ions relate to the MCC 31 00 for Bla ckBerry: • Nortel Mobile Communication Clie nt 3100 for BlackBerry Quick Referenc e Car d (NN42030-105) • Nortel Mobile Co mmunication 310 0 Serie s Planning and Engineering Guide (NN42030- 200) • Nortel Mobile Communication Ga teway 3100 Install[...]

Introduction 16[...]

Software installation 17 Software installation This section contains the following: • “Installing MCC 3100 fo r BlackBerry from a computer” on pag e 18 • “Installing MCC 3100 f or BlackBer ry over the air” on p age 20 • “Upgrading MCC 3100 fo r BlackBerry from a computer” on page 20 • “Upgradin g MCC 31 00 for Bla ckBerry over[...]

Software installation 18 Installing MCC 3100 for BlackBerr y from a computer Prior to installation, ob tain the MCC 3100 for BlackBerry software from your system administrator. 1. Connect the BlackBerry to a PC using a Universa l Serial Bus (USB) cable. 2. Extract the MCC 3100 files to any folde r on your computer. 3. Locate the folder where you ex[...]

Software installation 19 Figure 1: Appli cation loader wizard fi le selectio n 8. Select any applications that are listed and click Dele te . Each item must be deleted individ ually. 9. Click Add . 10. Browse to the folder with the extracted MCC 3100 files. 11. Select MCC3100-BB.a lx and click Open . The applications appears in the De vice Applicat[...]

Software installation 20 Installing MCC 3100 for BlackBerr y over the air 1. On the BlackBerry, select Start > Black Berry Explorer . 2. Use the following address fo rmat to access the software web site: http:// <ho st na m e or IP addre s s> :8 08 0/ m 3. Highlight the software load that you will install. 4. From the m enu, select Get Lin[...]

Software installation 21 4. Launc h the Black Berry Deskt op Mana ger by se lecting Start > Programs > BlackBerry > Desktop Manager . 5. Click Application Loader . The Applicatio n Lo ader Wizard app ears. 6. Click Next . If the Desktop Ma nager detects the com munication port, the Device Application Selection dialog bo x appears and yo u [...]

Software installation 22 Upgrading MCC 3100 for BlackBerr y over the air 1. On the BlackBerry, select Start > Black Berry Explorer . 2. Use the following address fo rmat to access the software web site: http:// <ho st na m e or IP addre s s> :8 08 0/ m 3. Highlight the software load that you will install. 4. From the m enu, select Get Link[...]

Software installation 23 1. Start the MCC 3100 application and log off the network. See “Starting and exiting the MCC 3100 app lication” on page 35 and “Logging on and log ging off” on page 36 . 2. Go to the MCC 3100 Main scr een. 3. From the m enu, select System Settings . 4. From the m enu, select Clear Datab ase . 5. Select Yes at the pr[...]

Software installation 24 6. Click the box to remove the ch eck mark beside the MCC 3100 application. The ac tion column now indicates this application will be removed . 7. Click Delete . 8. Click Next . 9. Click Finish to remove the MCC 3100 applications. 10. After the Application Loader Wizard re moves th e MCC 3100 applications from the handheld,[...]

MCC 3100 configuration 25 MCC 3100 configuration This section contains the following topics: • “Initial configuration” o n page 25 • "System settings" on p age 27 • "Personal prefere nces" on page 30 • "Call settings" on page 32 • “Database backup and restore” on p age 33 Initial configuration The fir[...]

MCC 3100 configuration 26 Figure 2: System Settings Note: If the Main screen appears, then your basic settings are already co nfigured, and you can start us ing the application. 3. In the Username field, enter the user name provid ed by your system adminis trator. 4. In the Password field, enter the password provide d by your system adminis trator.[...]

MCC 3100 configuration 27 Figure 3: Prefere nces 9. In the Mobile Contact field, enter the ce ll telephone numbe r for your BlackBerry. 10. Fro m th e me n u, selec t Save . If you correctly configured the fields, you log on to the system and the Main screen appears. Se e “Overview of the Main screen” on page 36 . If you made an error, you ar e[...]

MCC 3100 configuration 28 Figure 4: Outgoing Call Service DN structure Consult your system administrator to ob tain your Outgoing Call Service DN and other sys te m se ttin gs . Configuring your syste m set tings 1. Go to the Main or Prefer ences scr een. 2. From the m enu, select System Settings . The System Settings screen ap pea rs. See “Syste[...]

MCC 3100 configuration 29 4. From the m enu, select Save . You are logged o n and the Main screen appears. Secondary MCG3100 Address If present, enter the IP addres s or domain name and port o f the secondar y MCG 3 100 in the form <http or https>:<IP addres s or FQDN>:< port> For example, http: 47.11.210 .11:8080 or http:mcg3100.[...]

MCC 3100 configuration 30 Personal preferences Use the Preferences screen to enter personal information, such as your name, contact, and call prefix setting s. As a min imum, you must enter your mobile telep hon e number o n this screen a fter you p er form the steps in “Initial configuration” on pag e 25 . Configuring your persona l preference[...]

MCC 3100 configuration 31 Mobile Contact Default Prefix Select the mobile telephone defau lt call prefix. Options include: •U s e N o P r e f i x • Local Prefix • Long Distance Prefix • International Prefix • Corporate Prefix When you execute a basic call, the system automati cally inserts this pref ix ahead of your mobile telepho ne numb[...]

MCC 3100 configuration 32 Only the MCC 3100 uses the informa tion you enter on the Preferences screen. No informa tio n is uploaded to any other BlackBerry application. 4. From the m enu, select Save . Call settings Use the Call Settings screen to select a ca ll screening mode and configure the gr oup call notification pe riod. Configuring your cal[...]

MCC 3100 configuration 33 route” (voice mail by default). You do not receive a missed call indication for forwarde d calls. Configure your contact locations on the Preferences screen . See “Personal pr eferences” on page 30 . 4. Configure the Gr oup- Call Notify Period for a time period betwee n 1 and 30 minute s (default is 5 minu te s). Thi[...]

MCC 3100 configuration 34 7. Select Save As from the File menu. The Save As dialog box appears. 8. Navigate to the folder wher e you want to save the backup file, then click Save. The MCC 3100 data ba se is save d. Restoring the database 1. Connect your BlackBerry to your comp uter with a USB cable. 2. Launc h the Black Berry Deskt op Mana ger by s[...]

Basic functions 35 Basic functions This section contains the following topics: • “Starting and exiting the MCC 3100 application” on page 35 • “Logging on and log ging off” on page 36 • “Hiding the MCC 3100 application” on pag e 36 • “Overview of the M ain screen ” on pa ge 36 • “Navigating screens” on pa ge 39 • “A[...]

Basic functions 36 Logging on and logging off To log on or log off the MCC 3100, pe rform th e following steps: 1. Go to the main MCC 3100 screen. 2. Press the trackwheel or trackb all to display the menu. 3. To log on the MCC 3100, select Login . The status indica to r ch an ge s to the stat us of th e de vice be fo re you last logged off. 4. To l[...]

Basic functions 37 Figure 6: Main screen Status panel The Status panel indicates your current sta tus on the network. Fo r example, if Connected appear s, then you are logged on and available to take calls. The text color visua lly indicates your availability: • Connected (gr een text)—Y ou are logge d on. • Logged Out (gr ey text)—You a re[...]

Basic functions 38 The status panel also displays the following inform ation: • (VM) if you have new voice mail messages • an asterisk ( *) if you registered with th e secondary Mo bile Communicatio n Gateway 3 100 (MCG 3100) Recent link and preview panel Select the Recent link to go to the Lo gs screen , which provides a history of incoming an[...]

Basic functions 39 Navigating screens Use the trackwheel or trackball to scroll in screens, menus, and to highlight, select, or click items. Use the escape button to exit screens an d close menus. Hold the escape button to en d a call. Use the keypad to enter number s and characters. Use the Send key to initiate calls and the En d key to terminate [...]

Basic functions 40 Figure 8: Preview panels You can scroll thr ough the preview pa nel, high light an entry, a nd then ru n a menu com mand. To exit the preview panel , press the escape key or select Ste p out from the menu. Shor tcut Keys In addition to standard navigationa l aids, MCC 3100 pr ovide s shortcut keys to speed your workflow. See “S[...]

Basic functions 41 Note: Some devices may not of fer full range of shortcut keys. T able 4: Shor tcut keys Screen Key Action Logs t Go to top o f list. b Go to bottom of list. d Go to Cor porate Directory screen. a Go to Device Address Book. x Go to Home screen. c Call selected entry. n Go to the next en tr y. p Go to the previous entr y. Log detai[...]

Basic functions 42 Accessing Help The MCC 3100 includes e mbedded, co ntext-sensitive help for the following topics: • Log—describes the log icons • Abbrevi ations—explains terms tha t appear in the Call screens • About—provid es the MCC 3100 software version numb er 1. From any screen, select Help . The Help screen appears. See “Help[...]

Basic functions 43 Figure 9: Help sc reen[...]

Basic functions 44[...]

Advanced functions 45 Advanced functions This section contains the following topics: • “Friend s” on page 45 • “Searching the corp orate directory” on pag e 52 • “Placing Calls” on page 53 • “Groups” on p age 60 • “Notification pro files” on page 67 • “Logging Events” on page 68 • “Managing voice mail” on p[...]

Advanced functions 46 The New Friend screen appea rs. See “New friend screen” on page 46 . Figure 10: New fr iend screen 3. Comple te the fie lds on the Edit Conta ct screen using th e informatio n in “Adding a friend” on pa ge 46 as a guide. T able 5: Addi ng a friend Field Settings Display Name Enter a display name for your friend. This n[...]

Advanced functions 47 Mobile contact Enter the mobile telep hone number of your friend. When you call this frie nd, you can choose t his number from a list. Home contact Enter the home telep hone number of your friend. When you call this frie nd, you can choose t his number from a list. Other1 contact Enter an additional telephone nu mber of your f[...]

Advanced functions 48 Note: Provide at least one cont act location: Extension, Of fice number , Mobile number , Home number , or Other number . 4. After you en te r th e info r matio n, select Save or Save to Device AddressBo ok . Your friend is added to the MCC 3100 local addr ess bo ok or BlackBerry device address bo ok. Importing a friend You ca[...]

Advanced functions 49 2. Highlight a call record. 3. From the m enu, select Add to Friends . 4. Make changes if ne ed ed, and then select Save from the menu. Your new friend is added to the MCC 3100 local address book. Note: After you add a friend from the logs screen, check that the cont act informati on is complete. Y ou may need to add a prefix [...]

Advanced functions 50 The Confirmation dialog appea rs and the friend is added to the MCC 3100 local address bo ok. 4. Select Back to re turn to t he BlackB erry devic e addres s book; o r, View/Edit to access the MCC 3100 Edit Friend screen. Note: After you add a friend from the logs screen, check that the cont act informati on is complete . Y ou [...]

Advanced functions 51 Figure 11: Edit fr iend screen 4. Edit the friend informatio n as required. 5. After you edit a friend, sele ct Save or Sa ve to Devi ce Addr essBook from the menu. The screen displays th e friend’s updated info rma tion. Deleting a friend You can delete a fr iend from the MCC 3100 local addr ess book or from the BlackBerry [...]

Advanced functions 52 T o delete a friend from the BlackBerry device address book 1. Go to the Main screen. 2. From the m enu, select Device Addres sBook . The Device Address Boo k appears. 3. Highlight the friend you want to delete. 4. From the m enu, select Delete . 5. Click Delete to confirm the delet ion. The friend is deleted fr om the device [...]

Advanced functions 53 4. From the m enu, select Search Now . Your search results appear on the Search Result s screen. If yo u search in both the local and corporate director ies, your search results appear in two pan els: local and corporate. See “ S earch results screen ” on page 53 . Figure 13: Search r esults scre en 5. A maximum of 10 entr[...]

Advanced functions 54 MCC 3100 to initiate calls from your desktop telephone, mobile telephone, or hom e telephone, but the peo ple you call always see the same number. Import ant Notice: Users are advise d to select and use headsets which are designed to reduce excessive sound pr essure levels or acousti c shocks. Users should check that their hea[...]

Advanced functions 55 When the MCC 3100 is configure d for Direct Outbou nd mode, you can switch from Direct Outbound mode to Call-me-First mode for advanc ed calls. See “Advanced ca lls” on pa ge 57 . Call-me-First mode In Call-me-First mode, yo ur calls are completed in two steps. First the enterprise telephony system calls yo u. After you an[...]

Advanced functions 56 1. Go to the Main, Logs, Frie nds or Search Results screen. 2. Scroll to a log entry, or click a shortcut key to select a friend. 3. From the m enu, select Call from Extension . The enterprise telephony system calls your desktop extension. After you answer, the enterprise te lephony system calls your friend at their default co[...]

Advanced functions 57 Advanced calls You can use Advanced ca ll to: • Use Call-me- First mode to use o ne device to start the call and another to hold the co nversation. For example, you can initiate the call on your BlackBerry, and have the conversation o n your desktop telephone. • Select the other friend’s cur rent contact location from a [...]

Advanced functions 58 Figure 16: Place ca ll prefix 6. In the Using list, select your contact location, or enter a number. 7. If require d , sele ct yo ur call prefix in the Using Prefix list. 8. From the m enu, select Call . The enterp rise teleph ony system calls you at th e contac t location yo u specified. 9. Answer the call. 10. The enterprise[...]

Advanced functions 59 the MCC 3100 has screenin g disabled, the call ca n only be accep ted from your BlackBerry. If the MCC 3100 has Mo bile Do-Not-Disturb enab led, the call is forwarded to voice mail. Before you receive calls, configure your contact loca tions and your call settings. F or more information, see “Personal prefer en ces” on pag[...]

Advanced functions 60 Gr oups You can add and manage a group that contain m ultiple friends, an d then initiate conference calls to the group. Adding a gr oup 1. From the Main screen menu, select Group Mg mt . The Group Man agement screen appea rs. 2. From the m enu, select New Group . The New Group screen appears. See “New gr oup screen” on pa[...]

Advanced functions 61 Figure 19: Add to gr oup screen 3. Select the group you wish to add the friend to. 4. From the m enu, select Add Now . The friend is added to th e gr oup you selected. 5. Repea t step s 1 to 4 fo r all frie nds in the gro u p. You can se lect one o r more fr iends in on e group and add them to another group. F or more informa [...]

Advanced functions 62 Figure 20: Group management screen 2. From th e Group List , select a group. 3. From the m enu, select Group Deta ils . The Group De tails screen appears. Se e “Group details screen” on page 62 . Figure 21: Group details screen 4. Select the friends to manage. 5. From the menu , select on e of the following o ptions: — C[...]

Advanced functions 63 — Clear All to remove all selec ted friends in a grou p. — Delete Selected Users to delete the selec ted friends from the group. — Save Selections to save the current friend selections. Th e next time you enter the Group Det ails screen, the same friend s are selected. Managing a gr oup You can manage groups by deleting [...]

Advanced functions 64 Initiating a group call With a group call, you can select a no nmo bile contact location for yourself. You can set up the call on your BlackBerry and then engage in the conversation on a nother device, such as your desktop telephone. 1. From th e Ma in scr een, select the Groups link; or, from the Main screen menu, select Grou[...]

Advanced functions 65 8. From the m enu, select Call . The Grou p-Call Session screen appears. 9. The en terprise te lephony sy stem calls you at the cont act locati on you specified. 10. Accept the call, and then follow the pr ompts. As the group call initiator, you perform the following steps: a. Record the conference greetin g, and then press po[...]

Advanced functions 66 •p r e s s *9 to stop the help Joining a group call that is in progress You can join a group call that is in progress if you selected J oin Later when you were initially invited to participate. If you are the group call initiator, you ca nnot join a group call th at is already in progr ess. Group call participa n ts can join[...]

Advanced functions 67 Notification pr ofiles Notification profiles alert you of incoming calls, messages, an d othe r events. Five preset notification profile s (Default, Qu iet, Loud, Vibrate, and Phone Only), are available that you c an edit. You can also cr eate custom notification profiles. By default, the BlackBerry can vibrate (but not ring) [...]

Advanced functions 68 Logging Events The MCC 3100 retains a record of your recent communication se ssions. The following events are logged: • Incoming calls (answere d, missed) • Outgoing calls (succe ssful, unsuccessful, in p rogress) • System event notifications You can v iew an ab breviated list of log events on the Main screen. For a comp[...]

Advanced functions 69 The Recent preview panel displays up to 10 friends that you recently communic ated with. 2. Optionally, select a n entry and select a m enu comman d su ch a s Call . V iewing entries on the Logs screen The Logs scr ee n pr ov ide s a hist ory of your mos t rec en t in co m i ng an d outgoing calls, voice mail messages, and sys[...]

Advanced functions 70 Figure 25: Call icons For group ca ll icon explanations, see "Group call icons" on page 7 0 . Figure 26: Group call icons For system notification icon expla nations, see "System notification icons" on page 70 . Figure 27: System noti fication icons 2. To view the details concerning an individ ual entry, sel[...]

Advanced functions 71 Figure 28: Logs detai ls screen Sor ting entries on the Logs screen You can sort ite ms in th e Logs screen by the name of the ind ividual associated with th e log or by the ti me and date. You can also re-sort the list to only display miss ed ca lls or voice mail notifications. 1. Go to the Logs screen. 2. From the m enu, sel[...]

Advanced functions 72 1. Go to the Logs screen. 2. From the m enu, select Delete All . 3. Select Yes or Cancel in response to the prompt. If you selected Yes, a ll entries are deleted. Managing voice mail In addition to che cking whethe r you have an y m essage s, you ca n qu ickly and easily call the voice mail system to access your mailbox. V oic[...]

Advanced functions 73 Note: Y ou must use the BlackBerry te lephone applicat ion to generate DTMF tones. You can also call voice mail from the Recent preview panel by selecting the voice mail entry, and choose Call from the menu. The Recent preview panel can contain up to 10 voice mail a nd call en tries.[...]

Advanced functions 74[...]

Acronyms 75 Acr onyms Table 6 lists the ac ronyms used in t his guide. Ta b l e 6 : A c r o n y m s Acronym Full Name BES BlackBerry Enterprise Server CDMA 1xRTT Code Division Multiple Access Single Carrier (1x) Radio Transmission Tech nology COTS Commerci al off the Shelf DND Do Not Disturb DTMF Dual Tone Multi Frequency EDGE Enhanced Data rates f[...]

Acronyms 76 URL Uniform Resource Locator USB Universal Serial Bus VM Voice Mail VPN Virtual Private Network WiFi Wireless Fidelity Ta b l e 6 : A c r o n y m s Acronym Full Name[...]

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Nor tel Mobile Commu nication 3100 Se ries Por tfolio Mobile Communication Client 3100 for BlackBerr y User Guide Copyright © 2007–2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT[...]