Nortel NN43117-110 01.01 manual

Nortel Communicat ion Server 200 0/2100 Nortel IP Phone 2004 User Guide T itle page[...]

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Revision history 3 Revision history August 2005 S t andard 1.01. The informa tion contained in th is user guide applies to the IP Phone 2004 when used in Communication Server 2100 and Communicati on Server 2000 networks.[...]

Revision history 4[...]

Contents 5 Contents About the IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Functional components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 6 Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Set your time formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Define your regional time zone . . . . . . . . . . . . . . . . . . . . . . . . 47 Enable Daylight Savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 [...]

Contents 7 Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 75 Use Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 8 Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103[...]

About the IP Phone 2004 9 About the IP Phone 2004 The Nortel IP Phon e 200 4 brings voice and data to the desktop by connectin g direc tly to a Lo ca l Area Netw or k (L AN) th ro ug h an Ether ne t connection. Functional components The IP Pho ne 2004 supports the following functional components: • a handset • a speaker and h eadset connector f[...]

About the IP Phone 2004 10 Figure 1 IP Phone 200 4 Hardwar e features The IP Phone 200 4 sup p or ts th e follo win g featur es : • 11 programm able feature keys (but this can be exte nded to 14): six (physical) us er -d ef ine d feat ur e ke y lab els an d six lines/ fea tu r es accessed us ing the up and do wn nav iga tio n ke ys to scroll th r[...]

About the IP Phone 2004 11 • Multi-field LCD display scre en; four-line display area. • Speaker for on -h ook dialing or on-hook listening. • Volume control bar for adjusting ringer, spea ke r, handset and headset volume. • Six specialized fixed keys: —Q u i t — Directory — Message ( Inbox) — Outbox — Services — Expand to PC (no[...]

About the IP Phone 2004 12 T elephone display Figure 2 shows the IP Phone 2004 display areas. Figure 2 IP Phone 2004 displa y ma p The IP Phone 2004 display has the following ru les: • The Login Screen shows the dig its on information line 0 as entered. The username and pa sswords can be up to a maximum of 15 digits. • Six soft-la belled feat u[...]

About the IP Phone 2004 13 • Menu items appear on information lin es 0 to 2 with the selected item indicated by a shaded bar behind the item. • To sele ct a numer ically-index ed menu item, view the optio n and press “Ok ”. Alterna tively, enter th e appropriate shor tcut using the keypad which enables you to jump straight to the menu item [...]

Connect the IP Phone 2004 components 14 Connect the IP Phone 2004 components Befor e you begin St e p s 1. Connect one end of the handse t cord to the handset jack (identified with a handset icon) on the back of th e telep hone. Connect the other end to the jack on the handse t (see Figure 3 on page 15 ). 2. Choose one of the following co nnections[...]

Connect the IP Phone 2004 components 15 Figure 3 shows connections on the IP Phone 2004. Figure 3 IP Phone connections[...]

Log into your IP Phone 2004 16 Log into your IP Phone 2004 This section describes the navigatio n screens that appear when you ar e logging into an IP Phone 2004. 1. The following screen appe ars only if a firmware upgrade is available: Press Ok to go to the upg ra de confirmation screen or press Cancel to proceed with the login. If you press Ok fr[...]

Log into your IP Phone 2004 17 2. The following screens ar e examples of what appear if you have the Selective Gateway Login fe ature configured on your system: Press Ok , or start enterin g yo ur user n am e , if you wan t to use th e London Gateway. The check mark shows that this is your current selection. Otherwise press the down arrow to scroll[...]

Log into your IP Phone 2004 18 Press Ok , or start enterin g yo ur user n am e , if you wan t to use th e Ottawa Gateway. Note: If you access the followin g screen by starting to enter your username, the digits you have ente red will appear at th e beginning of the userna m e field . 3. With London highlighte d, when you press Ok , or start enterin[...]

Log into your IP Phone 2004 19 4. After you enter your username an d press Ok , the following screen appears: Enter your password (it will ap pears as asterisks – ****). Press Ok to go to th e men u options/idle scree n view. If you make an error, yo u can pr ess Clear to clear the field and re-e nt er you r password. Password: **** Ok London 9 O[...]

Use the display menu on the IP Phone 2004 20 Use the display menu on the IP Phone 2004 Once you have successfully logge d into your IP Phone 2004, the following menu scree n ap pears: If you pres s Menu soft key, or the Services key, the follo wing menu items are displayed depe nding on the permissions set by your administrator: 1. Logout (s ee “[...]

Use the display menu on the IP Phone 2004 21 Figure 4 IP Phone 2004 display menu hierarchy 1. Logout 2. A udio Profile 3. Display 4. Feature 5. Langua g e 6. Time 7. User 8. Call 9. Dia gnostics 10. Upgrade Confirmation Confirmation Confirmation 1. Assign 1. Hour s from GMT 1. Username 1. Reset Inbox 1. T est Local Mode Confirmation 2. Label 2. Da [...]

Log out of your IP Phone 2004 22 Log out of your IP Phone 2004 1. Scroll thro ug h th e Ma in menu using the nav iga tio n ke ys so th at Logout appears ( the first item in the list). 2. Press Ok to access the following Log out confirmation screen or press Cancel to return to the Main menu: 3. Press Yes to Logout or press No to return to the Main m[...]

Change your audio profile 23 Change your audio pr ofile 1. Scroll through th e Main menu using the navigation keys so that Audio Profile appears (the second item in the list). Press Ok to access the Aud io Profile men u or press Cance l to return to the Main menu. 2. Depending on how your permissions have been configured in the IP Client Manager el[...]

Change your audio profile 24 a. If editing is en ab led , pr es s Ok to access the fo llowing sc reen in which you can edit your audio capability: You can toggle betwee n enabling the Audio Local Area Network functiona lity by pre ssing th e do wn nav iga tio n key . Pre ss Ok to save the setting and r eturn to the Main menu. Press Cancel to return[...]

Change your audio profile 25 b. If editing is no t ena b led , pr es s Ok to access the following screen: You can v iew your curr ent Audio Pr ofile selection in this scree n. Press Ok to return to the Audi o Profile screen. Local Area Network Ok Audio Profile 9 Oct 2:32pm Primary DN[...]

Adjust you IP Phone 2004 display contrast 26 Adjust you IP Phone 2004 display contrast 1. Scroll thro ug h th e Ma in menu using the nav iga tio n ke ys so th at Display appears (the third item in the list). 2. Press Ok to access the following Display Contrast screen or pr ess Cancel to return to the Main menu. 3. Display 4. Feature 5. Language Ok [...]

Adjust you IP Phon e 2004 display contrast 27 3. Press the left-most bottom button to decrease th e contrast of your display. Press the ne xt butt on to the ri ght to incre a se th e co ntr a st of your display. The percentag e figur e decrease/increa ses depending on how long you press the correspondin g button . 4. When you find the contrast you [...]

Use the Feature menu 28 Use the Featur e menu You can add or edit feature key associations on yo ur IP Phone 2004. Note: Featu res are assigned by your syste m administrator . Changing your feature key associati on does not create new fu nctionality , but instead changes the labels on a key . For examp le, you may prefer to change the “Forwar d?[...]

Use the Featur e me nu 29 3. If you pr es s Ok , the following is an exam ple of the screen that appears. 4. Use the up and down navigation keys to select the fe ature key you wish to assign or edit. 5. Selecting a featur e an d pressing Ok presents you with the follow i ng list: • Assign (see “Assign a feature” on page 30 ) • Label (see ?[...]

Use the Feature menu 30 Assign a featur e The Assign m enu con tains the following item s: • Key Type (see “Define the key type” on page 30 ) • AutoScroll (see “Configure AutoScroll” on page 33 ) • Inbox (see “Enable the Inbox featu re” on page 35 ) Define the key type 1. Scroll through the Feature menu using the navigation keys s[...]

Use the Featur e me nu 31 3. Press Ok to access the followin g scr ee n in wh ich yo u ca n ass ign the key type or press Cancel to return to the Feature menu: 4. Press Ok to assign a feature from the core or press the down navigation button to highlight Local (the “ ✓ ” shows the option that is selected). 5. With Local highlighted, pr ess Ok[...]

Use the Feature menu 32 In the features menu, if you select a feature assigned to a key (f or example, Key 2), you can chan ge the key type to Loc al. When you change Key Type to Local, the Op tions menu changes. That is, for Central you get: “1. Key Type” followed by “2. AutoScroll ”. When you select Local, the se cond menu ite m changes t[...]

Use the Featur e me nu 33 Configure AutoScr o ll If AutoScroll is enabled, the IP Phone will automatica lly direct you to the page that conta ins the active featur e. For example, you may have yo ur secondary DN configured on page two. If someone calls you on your secondary DN, the feature key pages will scroll to page two to present you with the a[...]

Use the Feature menu 34 2. Press Ok to access the fo llowing AutoScroll screen or pre ss Cancel to return to the feature menu: 3. Press Ok to enable AutoScrolling or press Cancel to return to the Assign menu or press the down na vigation button to highlight Disabled (the “ ✓ ” shows that this option is selected) 4. With Disabled highlighted ,[...]

Use the Featur e me nu 35 Enable the Inbox featur e 1. Scroll thro ug h th e Assig n menu us ing the navi ga tio n keys so th at Inbox appears (the final item in the list) and press Ok o r press Cancel to return to the Feature menu. 2. Press Ok to access the following Inbox screen or press Cancel to return t o the Fe ature me nu: 3. Press Ok to ena[...]

Use the Feature menu 36 Note: Y ou must also assign Inbox to a DN key . 4. Press the down n avigation button to h ighlight Dis abled. Press Ok to di sable the Inbox feature or press Cancel to return to the Assign menu. For more info rmation ab out the inbo x, see “Use your inbox” on page 91 ).[...]

Use the Featur e me nu 37 Label a featur e You can assign a label to the featur e keys on your IP phone 2004. 1. Scroll through the Feature menu using the navigation keys so that Label appe ars (the second item in the list). 2. Press Ok to ac cess the f ollowing Labe l menu or press Cancel to return t o the Fe ature me nu. 1. Assign 2. Label 3. Opt[...]

Use the Feature menu 38 3. Enter the feature label using your keypa d. Press Clear to delete the cu rrent label. Press Bkspc if you ne ed to correct an entry when typing the label. Pr ess Ok to save the entry or press Cancel to return to the Feature menu.[...]

Use the Featur e me nu 39 Use the Featur e Options menu The Feature Option s menu contains the following items: • Auto Hide (see “C on figur e Au to Hid e” on page 39 ) • Default Feature (see “Define your default fe ature” on page 41 ) • Outbox (see “Enable the Outbox feature” on page 42 ) Configure Auto Hide Auto Hide enables fea[...]

Use the Feature menu 40 3. Press Ok to access the following Inbox screen or press Cancel to return to th e fe ature menu: 4. Press Ok to enable Auto Hide or press Cancel to return to the Options menu (the “ ✓ ” shows that this option is selected). 5. Press the down n avigation button to h ighlight Dis abled. Press Ok to di sable the Auto Hide[...]

Use the Featur e me nu 41 Define your default featur e 1. Scroll through the Options menu using th e navigation keys so that Default Featu re ap pea rs (th e seco nd ite m in th e list) and press Ok or press Cancel to return to the Feature menu. 2. Press Ok to access the following sc reen or press Cancel to return to the Options menu: 1. Auto Hide [...]

Use the Feature menu 42 This screen disp lays a list of the DN keys. You can scroll through the list to select a key that you want to assign as yo ur default feature key. Press Ok to save your se lection or press Cancel to return to the Options menu. Enable the Outbox featur e 1. Scroll through the Options menu using th e navigation keys so that Ou[...]

Use the Featur e me nu 43 2. Press Ok to access the following sc reen or press Cancel to return to the Options menu: This screen disp lays a list of the DN keys. You can scroll through the list to select a key that you want to assign as your Outbox key. Press Ok to save your se lection or press Cancel to return to the Options menu. For more info rm[...]

Use the Feature menu 44 Reset your featur e keys to defaults 1. Scroll thro ug h th e Assig n menu us ing the navi ga tio n keys so th at Reset appears (the final item in the list). 2. Press Ok to access th e following Reset screen or press Cancel to return t o the Fe ature me nu. Press Yes to reset your feature keys to thei r defaults or press No [...]

Select a lang uage 45 Select a language 1. Scroll thro ug h th e Ma in menu using the nav iga tio n ke ys so th at Language appea rs (the fifth item in the list). 2. Press Ok to access a list of available language s or press Cancel to return to the Main menu. 3. When yo u press Ok , a list of available languages appe ars. Press the up and down navi[...]

Set your time formats 46 Set your time formats Changes to time options shown in th is section will change the time and date disp layed on th e context lin e instantly . 1. Scroll through the Main menu using the navigation keys so that Time appears (the sixth item in the list). 2. Press Ok to access the Time menu or press Cancel to return to the Mai[...]

Set your time formats 47 Define your r egional time zone 1. Scroll thr ough th e Time men u using the navigation keys so that Hours From GMT appears (the first item in the list) . 2. Press Ok to access the Hours from GMT menu or press Cancel to return to the Main menu. 3. The “ ✓ ” in fron t of the tim e zone indic ates your current se lectio[...]

Set your time formats 48 Enable Daylight Savings 1. Scroll through the Time menu using the navig ation keys so that Daylight Saving app ears (the second item in the list). 2. Press Ok to access the Daylight Saving menu or press Cancel to return to the Main menu. 1. Hours from GMT 2. Daylight Saving 3. Time Format Ok Time 9 Oct 2:32pm Cancel Primary[...]

Set your time formats 49 3. Press Ok to turn on Daylight Saving s or press Cancel to return to the Time menu. Use the down navigation butto n to access the following screen in which you can tu rn off Daylight Savings. The “ ✓ ” in front of the time zone indicates your curre nt selection (that is, Daylight Saving s disa bl ed). Press Ok to tur[...]

Set your time formats 50 Define your time format 1. Scroll through the Time menu using the navig ation keys so that Time Format appears ( the third item in the list). 2. Press Ok to access the Time Format menu o r press Cance l to return to the Main menu. 3. The “ ✓ ” in front of “12 Hour” indicate s your current selection. Scroll through[...]

Set your time formats 51 Define your date format 1. Scroll through the Time menu using the navig ation keys so that Date Format appears ( the fourth item in the list). 2. Press Ok to access the Date Format menu o r press Cancel to return to the Main menu. 3. Time Format 4. Date Format 5. Reset Ok Time 9 Oct 2:32pm Cancel Primary DN ddmmm mmmdd mm/d[...]

Set your time formats 52 3. Use the navig ation keys to scroll through the list to select your preferre d date for mat. The f ollowing scree ns shows the final op tion. The “ ✓ ” in front of “dd/mm” indica tes your current selection. Scroll through the list to display your da te for ma t pref erence and Pre ss Ok to save your selection or[...]

Set your time formats 53 Reset your time defaults 1. Scroll through the Time menu using the na vigation keys so that Reset appears (the fin al item in the list). 2. Press Ok to access th e following Reset screen or press Cancel to return to the Main menu. Press Yes to reset your time settings to their defa ults or pr ess No to return to the Time me[...]

Navigate the User Information menu 54 Navigate the User Information menu 1. Scroll thro ug h th e Ma in menu using the nav iga tio n ke ys so th at User appears (the se venth item in the list). 2. Press Ok to ac cess the Us er menu or pres s Cancel to return to the Main menu. The User menu contains the following items: • Username (see “C onfigu[...]

Navigate the User Information menu 55 Configur e your username 1. Scroll through the User Information me nu using the navigation keys so that Username appears ( the first item in the list). Press Ok to access the following screen to edit your username or press Cancel to return to the Main menu. 2. The following screen appears whe n you press Ok . Y[...]

Navigate the User Information menu 56 Define your login type 1. From the User m enu scroll until Logi n Type is displayed which is the second item in the list. 2. If you pr es s Ok the following screen appears. 3. Press Ok if you will be using your IP Ph one 2004 on its own or scroll down and press OK if you wa nt yo ur IP Phone 20 0 4 to op era te[...]

Navigate the User Information menu 57 Enable Auto Login Any maintenance activity requires a us er to be logged out for cibly (for example, a firmware upgr ade). If you have Auto Login enabled, you will automatically be logged back into the IP Client Manager on ce the terminal becomes available again. 1. Scroll through the User menu using the naviga[...]

Navigate the User Information menu 58 a. If editing is en ab led , pr es s Ok to access the following screen: You can toggle betwee n enabling the Auto Login functionality by pressing the down navigation ke y. Press Ok to save the setting and return t o the Us er menu. Pre ss Cancel to return to the User menu without saving your changes. The “ ?[...]

Navigate the User Information menu 59 Change your password 1. Scroll through the User menu using the navigation keys so that Password appears (the third item in the list) . Press Ok to acces s the followin g screen to edit your p assword or press Cancel to return to the Main menu. 2. Auto Login 3. Login Type 4. Password Ok User 9 Oct 2:32pm Cancel [...]

Navigate the User Information menu 60 The system prompts you to ente r your old password. Once you have successfully entere d your old password, you can enter your new password in this screen. Press Ok to save your new password and return t o the Us er menu. Pre ss Cancel to return to the User menu without saving your changes.[...]

Use Call History 61 Use Call History 1. The Ca ll History fe ature en ables you r eset your in box and outbox. Scroll through th e Ma in menu using the nav iga tio n keys so th at Call appears (th e eighth item in the list). 2. Press Ok to access the Call screen or press Cancel to return to the Main menu. 3. The following screen appears whe n you p[...]

Use Call History 62 4. Press Ok to reset your inbox or press Cancel to return to the Main menu. 5. Press the down n avigation ke y to select Re set Outbox. Press Ok to reset your outbox or press Cancel to return to the Main menu.[...]

Use the Diagnostics menu 63 Use the Diagnostics menu 1. Scroll thro ug h th e Ma in menu using the nav iga tio n ke ys so th at Diagnostics appears (the ninth item in the list). 2. Press Ok to access the following diag nostics menu or press Cancel to return to the Main menu. Test local mode transitions the term in al to its S2, for registration wit[...]

Use the Diagnostics menu 64 3. Press Ok to access th e following confirmati on screen or press Cancel to return to the Diagnostics menu. 4. Press Ok to en ter local tes t mode o r press No to return to the Diagnostics menu. Press Help for more inform ation. Are you sure? Yes Test Local Mode 9 Oct 2:32pm No Help Primary DN[...]

Perform an upgrade 65 Perform an upgrade Upgrades are only pr esented to you if your firmware is at a lower level than recommended by the IP Client Manager. When an upgrade is occurring, your phone will reboot and temporarily be unavailable. Use the following procedu re if you require a firmware upg rade. 1. Scroll thro ug h th e Ma in menu using t[...]

Perform an upgrade 66 3. If you pr es s Ok in the Upgrade screen, the following confirm ation screen appears: 4. Press Yes to confirm the upgrade or pr ess No to ret urn to the Upgrade screen. Are you sure? Yes Upgrade 9 Oct 2:32pm No Primary DN[...]

Make a call 67 Make a call There are se vera l ways to make a call from an IP Phone 2004. Use Off-hook dialing This procedure shows you how to use off-hook dialin g to make a call. Use Handsfr ee dialing This procedure shows you how to us e Hand sfree dialing to make a call. 1. Your Pr imary Extensio n is assign ed to the lower right- hand key of t[...]

Make a call 68 Use Pr edial Use the Predial fea ture to enter, preview, and edit numbers befo re dialing. T o use Predial: 2. Dial the number. 3. When the call is answere d, begin sp eakin g. 4. For privacy, lift the hand set. 5. To return to Hand sfree, press the Handsfree key (the small green circular button on the bottom left corn er of your te [...]

Make a call 69 T o edit a Predial number: 2. Press the OK option on soft key 1 to dial the numbe r. 3. Lift the handset wh en the called party answers. 1. Without selecting the Line (DN) key, enter the number to be dialed. 2. Choose one of the following: — To chan ge nu mb e rs on e- a t-a -t ime , press the Dele te soft key to delete characters [...]

Answer or terminat e a call 70 Answer or terminate a call Answer a call Each incoming ca ll cause s the telephone to ring, the an ar row beside the Line (DN) key to flash, and the Me ssage Indicator lamp to flash. Choose one of the follo wing to answer a call: •L i f t t h e handset. • Press the Handsfree button lo cated on th e left side of th[...]

Answer or terminate a cal l 71 T erminate a call This procedure shows you how to te rminate an active call. Choose one of the follo wing to terminate a call: • Return the handse t into the cradle. • Press the Goodbye bu tton located on the le ft side of the h andset. The Goodbye key is especially useful for disconnecting Handsfree calls, droppi[...]

While on an active call 72 While on an active call This section desc rib es feat ur es ava ilab le du rin g an act ive call. Place a call on hold Use the Hold feature when ta lkin g on one line a nd a noth er call arr ive s on a second line. Reta in the original call by putt ing it o n hold an d then answer the second call. Mute a call This procedu[...]

While on an active call 73 T ransfer a call Use the Transfer feature to redirect a call to a third par ty. 1. Press the Trans fer key in the upper display area . Th e othe r pa r ty is on ho ld and a dial tone sou nds. The LCD indicator light flashes steadily. 2. Dial the DN to which the call is to be transfer red. 3. When that number ring s or a p[...]

While on an active call 74 Use Call Park Use the Call Park feature to hold temporarily (pa rk) and retrieve a call from any telephone. Using Ca ll Park does not tie up a line. 1. To park a call to another exten s ion, during an active call, press the Park key in the upper display area . 2. Look at the display. A System Park extension is displaye d.[...]

While away from your desk 75 While away fr om your desk This section describes feature s to use when you are away from your desk. Use Call Forward Call Forward allows you to forwar d incoming calls to another extension within the system. Outgoing calls ca n still be placed from your telephone when Call Forward is activated. 1. To activate Call Forw[...]

Talk with more than one person 76 T alk with mor e than one person This section desc ribes featur es tha t ena b le co nve r sat ion s be twe e n mo re than two people. Set up a Confer ence call The Conference fe ature enables you to add up to five people to an established call (either in ternal or external). 1. While on a call, press the Confere n[...]

Talk with more than one person 77 Use the Confer ee Select able Display featur e The Conferee Se lectable Display featur e allows you to view the type of call and amount of callers in a conference call. Use Call Join If you are talking with a person and have anothe r person on hold (on another line), you can join both parties into a Conference call[...]

Talk with more than one person 78 2. Press the exten sion key that has the number of the person you want to connect to your current call. 3. Press the Conference key to join the person on hold to you r conversation.[...]

Additional features and controls 79 Additional featur es and contr ols Enter text using the dialpad You can use the dialpa d to ente r text when you use features. For example, if you want to use the letter “A”, press the number 2 ke y once. If you want the letter “ C” , press the number 2 key three times. Note: No letters are associated wit[...]

Additional features and controls 80 Pressing the Symbol key shows the following: You can then use the up and do wn navigation keys to scroll through the row to select the special character wit h which you want to replace the “ A”. Press More to show all th e available symbols. You can then use the up, down, left and right navigation keys to sel[...]

Additional features and controls 81 The following screen is an example of what ap pears. With an existing entry displayed press Ok to ed it th e dir ect or y or press Cancel to exit from the directory. 2. Press the down n avigation key to select other dire ctory entr ies. The final entry in the directory is [New Entry]. Use your direc tor y to pe r[...]

Additional features and controls 82 1. Scroll thr ough the Directory m enu using the navig ation keys so that [New Entry] appears and pr ess Ok . The following screen appears: 2. Enter the numbe r and press Ok . The following screen appears: 1. Number 2. Surname 3. First Name Ok New Entry 9 Oct 2:32pm Primary DN 1. Number 2. Surname 3. First Name O[...]

Additional features and controls 83 3. Enter the surnam e and press Ok . The following screen appear s: 4. Enter t he first na me and pr ess Ok . The following screen appears 1. Number 2. Surname 3. First Name Ok New Entry 9 Oct 2:32pm Primary DN 2. Surname 3. First Name 4. Feature Key Format Ok New Entry 9 Oct 2:32pm Primary DN[...]

Additional features and controls 84 5. Enter the feature key on which you want the en try to appear and press Ok ( if you do not want the entry to appea r on a feature key, press Ok without ma king an entry). The following screen appears: 6. Press Ok to save your entry. A screen appears that prompts you to confirm the save. If you pr ess No , a scr[...]

Additional features and controls 85 Edit an entry in the dire ctory 1. Scroll thr ough the Directory m enu using the navig ation keys so that the entry you wish to ed it ap pears and press Ok . Scroll to the second item in the list which is edit. 2. Press Ok and the following screen will appear: 1. Dial 2. Edit 3. Delete Ok Directory 9 Oct 2:32pm C[...]

Additional features and controls 86 3. Edit the numb er, if req uired, and press Ok . The following screen appears: 4. Edit the surname, if required, a nd pr ess Ok . The fo llowing sc reen appears: 1. Edit Number 2. Edit Surname 3. Edit First Name Ok Edit 9 Oct 2:32pm Primary DN 1. Edit Number 2. Edit Surname 3. Edit First Name Ok Edit 9 Oct 2:32p[...]

Additional features and controls 87 5. Edit the first name, if required, and pr ess Ok . The following screen appears: 6. Edit the feature key on which y ou want the entry to appe ar, if required , and pres s Ok (if you do not want the entr y to appear on a feature key, press Ok without making an entry). The following screen appears: 7. Press Ok to[...]

Additional features and controls 88 Delete an entry in the dir ectory 1. Scroll thr ough the Directory m enu using the navig ation keys so that the entry you wish to delete appe ars and press Ok . 2. Scroll to the third item in the list which is delete. 3. Press Ok to delete the entry or press Ca ncel to return to the Directory menu. If you press O[...]

Additional features and controls 89 Make a call using the dir ectory 1. Scroll thr ough the Directory m enu using the navig ation keys so that the entr y you wish to dial ap pears and press Ok . The following prompt appears: 2. Press Ok to call th e person in your dir ectory. 1. Dial 2. Edit 3. Delete Ok Directory 9 Oct 2:32pm Cancel Primary DN[...]

Additional features and controls 90 Inbox/outbox Assign an Inbox/Outbox to a DN featur e key If you have assigned an in box to a DN key and you miss an incomin g call assigned to that ke y, an icon is displaye d to the le ft of the top screen and the red LED illuminates at the top of th e set. As soon as you view your inbox, the LED turns off. The [...]

Additional features and controls 91 Use your inbox Once you assign a DN key as an inbox, the IP Phone 2004 logs all incoming calls to that DN. The system logs the i ncomin g key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the incoming call. Note: The display is only captured if the call lasts for more tha[...]

Additional features and controls 92 1. When you select a call in your inbox and pre ss Ok , the following screen appears: 2. Press Ok to dial the number or pre ss Cancel to exit from your Inbox. 3. Scroll to select Display to display additio nal information about the number o r press Cancel to exit from your Inbox menu. 4. Scroll to selec t Stor e [...]

Additional features and controls 93 Use your outbox Once you assign a DN key as an outbox, the IP Phone 2004 logs all outgoing calls to that DN. The system logs the outg oing key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the outgoing call. Note: The display is only captured if the call lasts for more th[...]

Additional features and controls 94 1. When you select a call in your outbox and pr ess Ok , the following screen appears: 2. Press Ok to dial the number, press Cancel to exit from your Outb ox menu. 3. Scroll to select Display and press Ok to display additional informa tion about the number or press Can cel to exit from your Outbox menu. 4. Scroll[...]

Additional features and controls 95 V olume Contr ol Bar Ringer selection LCD Indicator Use the Volume Control Ba r to adjust the volume of the handset, speaker or ringer while active. Raise or low er the volume of each by pressing the right or left sides of the bar. 1. From the Menu Option screen, select Audio . 2. Select Play Ring Patterns . 3. S[...]

Additional features and controls 96 Message W aiting Lamp The light bar at the top of yo ur telephone illuminates with a steady light to indicate a new Voice Mail message(s) is waiting. You access Message Wa iting by pressing the Message Waiting feature prov isioned on one of the feature keys in the upper disp lay area. If you have not prov isioned[...]

Accessori es 97 Accessories IP Phone Key E xpa nsion Module (KEM) The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provide s additional line appearances and featur e keys on your IP Phone 2004. You can connect up to two KEMs to your IP Phone 2004, providing a total of 44 additional keys (that is, 22 keys per KEM). [...]

Accessories 98[...]

Terms you should know 99 T erms you should know Auto Hide Auto Hide enables features to appear on your display only when they are available for use depen di ng on the state of your phone and administrator settings. Auto Login Any maintenance activity require s a user to be logged out for cibly (for example, a firmware upgr ade). If you have Auto Lo[...]

Terms you should know 100 Directory key Enables access to th e Directory . Directory Number (DN) A number consisting of one to seven digit s for a telephone. Also known as an extension number . Featur e display An area that shows st atus infor mat ion abo ut th e featur e in use. It also displays the nam e and status of the active session. Fixed ke[...]

Terms you should know 101 Information display Any display of call activity , lists, prompts, and st atus of calls. On the IP Phone 2002, the information ar ea is a 1-line by 24-char act er disp lay . If the text messa g e exc ee d s this ar ea , a scroll arrow icon indicates that you must use the scroll keys to view the remaining text. Informat io [...]

Terms you should know 102 Primary directory number The main extension number on your telephone . Programmable line (DN)/featur e keys (self-labeled) The six keys located at the sid es of the upper area of the display . Quit key A fixed key on your telephone that is used to exit applicatio ns. Secondary Directory Number A second incoming/outgoing li[...]

Index 103 Index A About the IP Phone 2002 9 Answer a call 70 Assign a feature 30 Attendant 99 Audio profile 23 Auto Hide 39 Auto Login 57, 99 AutoDial 99 AutoScroll 33, 99 C Call Forward 75 Call History 61 Call Join 77 Call Park 74 Call party information 99 Calling Party Name Display (CPND) 99 Cat 5 99 Central 32 Conferee Selectable Display and Dis[...]

Index 104 I Inbox 91 Inbox feature 35 Indicator status 101 Information display 101 Information line 101 Interrupted dial tone 101 IP Client Manager 23, 65 IP Phone 2004 display map 12 IP Phone 2004 display menu hierarchy 21 IP Phone Key Expansion Module (KEM) 97, 101 K Key Caps 101 L Label a feature 37 Language selection 45 LCD Indicator 95 Line (D[...]

Index 105 S Secondary Directory Number 102 Services key 13, 20, 102 Shared Directory Numbers 102 Soft keys (self-labeled) 102 Speaker key 102 T Telephone display 12 Terminate a call 71 Time format 50 Time formats 46 Transfer 73 Transfer a call 73 U Upgrade 65 Use the display menu on the IP Phone 2004 20 User Information menu 54 Username 55 V Volume[...]

Index 106[...]

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Nortel Communicat ion Server 200 0/2100 Nortel IP Phone 2004 User Guide Copyright © 2005 Nortel All Rights Reserved Information is subject to cha nge without n otice. Nortel reserves the right to make change s in design o r components as progress in engineering and manufacturing may warrant. SL-100 and Meridian SL-100 are trademarks of Norte l. Do[...]